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Holy Sh*t, Google Sucks at Selling Devices Through Google Play

At 11:58AM Pacific, the LG Nexus 4 went back up for order through Google Play. The following is the story of one man trying to buy one. 

“In stock,” hooray! Do work, Google.

 

Checkout screen, profit! Click, “Proceed.”

Wait, what…error?

Refresh! Umm, now my cart is empty?

 

Try everything, all over again.

Oh, you think I’m a spam bot, Google?

Refresh. Refresh.

10 minutes later. Sold out.

The end.

  • K. Nelson

    I can point out one problem right away. That “captcha” does not show “fadwors” it shows “fackwors”.

  • nerd rage.. lol! seriously though for those of you still waiting to get your hands on one – keep at it.. you could always hit ebay, get the nexus 4 on contract or buy it sim free from which ever retailers to have them (carphone warehouse / o2 in the uk.. etc etc)

  • Ihatenexus

    This whole thing is a mess and so is the phone………Ahahahahahahhahahahhahahah!!!!!!!!!!!

    • flosserelli

      The phone is so bad that demand melts the servers.

      Yeah, that makes perfect sense.
      /s

  • Noel

    For those like me who failed earlier in the day try again now…I got it around past 7pm. The key is hitting proceed repeatedly or holding down the enter key as others have said until it let’s u proceed to full checkout.

  • TechGuy21

    i dont get why a freaking company like google with most advanced and power servers in the world is having high traffic problems. seriously wtf is this sh*t. im not buying any galaxy nexus buti feel bad for people who are trying buy one

  • They are even worse at selling accessories. Where are the Nexus 4 and Nexus 10 official accessories?

  • Wise_Spinner

    Poorly written code. Over crowded server. Not enough stock to even claim it’s “now for sale.”

    A perfect 3-strike system, Google.

  • Simon Belmont

    I think the CAPTCHA was “fackwors.” Just saying.

    This process does stink though. Google needs to get this right.

  • Zach Jacobs

    Google really blew this whole Nexus 4 launch, I was prepared to buy one until this mess happened.

  • Adam Miller

    Does anyone know where I can get a Chromebook?

    • Justin Swanson

      Play Store?

  • SeanBello

    easily best headline ever, and so true.

  • eilegz

    you sure took your time taking those screenshot instead of refreshing?

    But i agree they could lead the sales of smartphones but they are screwing themselves with this kind of limited system and unintuitive and fustrating shopping experience maybe they should partner with amazon and get the things done

  • eastbaycali

    lmao

  • Bionic

    Worst. Nexus. Ever. And worst. Online store. Ever.

  • FACKINWHORES!

  • I’m trying not to sound like a sadistic bastard… but this made me laugh. 😛 MOAR F5, imo.

  • Art Holguin

    google should just make them available through amazon 😡

  • MattInPDX

    Google Troll level = 100.

  • Nazzi_Muhammad

    Sorry, this phone isn’t worth the hassle……

  • themiracle2012

    I love how it says “totally wireless,” yet it comes with a charging cable!

  • There is a large yellow banner on play store right now saying the store is experience high level of traffic and the N4 IS in stock right now. to please be patient and continue to try.

    • themiracle2012

      It also says “ships in 4-5 weeks”…

      • themiracle2012

        16GB says “ships in 1-2 weeks”

  • Yeah, i started trying right at 3:00 eastern time, on a 100mb up/down pipe, and I never even got to the captcha trying OVER AND OVER AND OVER for an hour.

    • Droidzilla

      This.

  • Bigwavedave25

    from the site… ???
    “Google Play is currently experiencing very high traffic. Nexus 4 is not sold out and will still be available for purchase. Please try again shortly. Thank you for your patience.” (4:40 est)

  • LOL ok so the popularity of this phone is crazy. Why doesn’t Google just take some preorders like Apple and simply say it will be “shipped in 3-4 weeks”. They have to have some idea on overall stock levels and replenishment schedule.

    • itznfb

      That’s exactly what they did starting yesterday…

      • Yep. Some time after I wrote that comment. Day late on the snarkiness.

  • kkloster

    It may not be sold out! I brought up the Nexus 4 8GB page a second ago and the following message is written in red on a yellow a banner across the top of the page:

    Google Play is currently experiencing very high traffic. Nexus 4 is not sold out and will still be available for purchase. Please try again shortly. Thank you for your patience.

  • Google Play is currently experiencing very high traffic. Nexus 4 is not sold out and will still be available for purchase. Please try again shortly. Thank you for your patience.

  • Unacceptable. Google WTF are you doing? Seriously; the number one tech company on earth and they can’t figure this out smh.

  • unkown

    GooPlay sucks!!!!

  • Rob

    I am still seeing them in stock….I can add them to my cart and get all the way through checkout…up to the point of purchase. No issues here.

  • Sad

    This seems very familiar to getting tickets to I/O =/

  • Jigga_Z

    They’re on sale again. Shipping in 1-2 weeks for 1GB and 4-5 weeks for the 8GB.

  • Jroc869, Cool story bro

    Right under the ships when available if you unchecked that link to Google account it won’t give errors.

    • Droidzilla

      No dice.

      • Jroc869, Cool story bro

        Damn I was sure that would work. I had to down vote myself for that fail. They are probably having a different problem than the original launch.

  • Kevin Rees

    they are like in stock/out of stock back and forth….What the fackwors

  • discstu37

    Same thing happened to me when I ordered the nexus 10 two weeks ago. Only I eventually got one…

  • It is in stock people. was just there.

  • Craig

    LOL… there are better phones available. No need to waste time chasing this down. In a few months they will be worth half what they’re selling for now.

    • JRomeo

      no they wont. before the Nexus4 was available for sale the galaxy nexus was sold through the same store for the same price, then from one day to the next the Nexus4 was available for the same price. and Next year on the last day of sales for the Nexus4, it will be the same price as the Nexus5 or whatever the next one is called.

      • Andrew Bernath

        Droid RAZR Nexus MAXX! Incerdible Nexus 5 4G!

  • Wes

    Just got one (@ 4:05 EST) and received the confirmation email. Mash the ‘proceed’ button repeatedly, and uncheck ‘connect to my Google account’

  • fakekellex

    yeah and chromebooks (Samsung) are all sold out too. Everywhere!

  • Jim

    What a joke! By the time Google gets it right the phone will be yesterdays news, or we’ll all be scared of breaking the back glass lol!j

  • It’s showing as in stock again…

  • Tyler Casilio

    Maybe next time? 🙁 Sorry man

  • yarrellray

    My Galaxy Note 2 pimp slaps this silly. Especially battery life.

    • Diablo81588

      You’re a pimp slap.

  • Josh A

    It says it’s in stock right now… 4-5 weeks for the 8gb model though..

  • the word was fackwors

  • Jedi54

    You mean you guys actually have to PAY for these devices?
    c’mon, Google should just be sending them to you by now.

  • ddevito

    Still better than the experience waiting…waiting…and waiting for the GNex to drop on Verizon

  • Kellex, keep refreshing because it says in stock but will not let me get to check out only your cart.

  • DC_Guy

    Maybe this is all a dastardly plan by Google to create a large amount of hype over the phone! Nothing creates demand like a scarce supply.

  • ddevito

    #firstnerdproblems

  • ddevito

    Again, Google is a company filled with geeks rocking laptops and bicycles. They know nothing about brick-and-mortar retail. It will take them a while to figure it out. But they will, they’re the smartest guys in the room

  • ERIC REED

    Please please please will someone else let us all know the captcha said fackwors…

    Dang did I just do it too???

  • Justin W

    Made me lol. Luckily, got mine the first time so I didn’t have to go through this again.

  • I got 2!!! YAY!! 3 parts luck – 1 part skills! 🙂 However, I do agree — the Google Play Store experience sucks balls. You need perseverance and a Google Fiber connection just to get a couple of these bad boys.

  • DC_Guy

    Welp…I got my Verizon Note 2 shipping notification today. Oh well Google, I tried. Looks like Sammy won this round.

  • I got the exact same, tried for 30 min since it was showing up as ‘add to cart’ once you refresh the page. I am so disappointed.

  • Google has never been good with people who are willing to pay them.

  • duke69111

    I have a 16gb in my cart, If I get past the proceed button, who wants it. 🙂

  • EC8CH

    “fackwors”

    Definition:
    Expression heard from frustrated android fanboys as they try desperately to order a Nexus 4.

  • Anthoni

    Slap some iambic pentameter in there and you have yourself a classic tragic love story lol

  • William_Morris

    Oh sweet GlaDOS commentary: “Well, you know the old formula: Comedy equals tragedy plus time. And you have been asleep for a while. So I guess it’s actually pretty funny when you do the math.”

  • a.youth.in.Asia

    CAPTCHA 1 : Kellex 0

  • TuckandRoll84

    It helps if you put in the captcha correctly.

    It should be fackwors.

    But anyway, that sucks yo.

  • Edu

    The word was fackwors not fadwors

    • hkklife

      I could think of a similar sounding word that would be much more appropriate for this situation.But in all seriousness, when it comes to stacking up against Apple and Amazon for sales & support of hardware, Google acts more like Notion Ink than anyone else!

  • First

    First

  • herpderp

    maybe next time don’t waste your time taking screenshots

    • Hunter

      He wanted to share with the community, I appreciate that.

  • It’s still letting me add one to cart…
    Does it not work after that?
    I don’t want to try to order one to test it…

  • Tony Allen

    Not entirely sure how Google sucks at selling things through the play store, on a normal day when there aren’t eleventy-billion people all trying to do the exact same thing at the exact same time, it works pretty fluidly.

    • PhoenixPath

      Selling apps? no problem.

      That’s probably why the headline specified “devices”…which Google has proven, beyond all reasonable doubt, they suck at selling.

    • droid

      I don’t think so…that many people trying to get the Nexus4, just smartphone geeks are, most of the normal people don’t even know what nexus is, the true i tried to get one but instead got the note 2.

  • Alexander Garcia

    Unacceptable Google! Unacceptable!

  • zebra

    Wow that really sucks

  • Xephik

    You shouldn’t have refreshed. I mashed the “Proceed” button for about 45 seconds (The yellow notice stayed up top, alternating between 2-3 different error messages), and then I got one.

    My 8GB model is on its way ^.^

  • chris125

    At least now they limited it to 2 per order, especially with how many people just bought them to resell to the fools who can’t wait a few weeks and jack up the prices

  • Bob Allen

    Funny – the exact same thing happened to me. I called the 1-855 number and was told there was nothing in my cart and that I should try again. Yeah – they major suck! I wonder if anyone managed to get one.

  • gallyjh

    i just kept clicking on ‘proceed’ and even though it said ‘high demand’ error, it eventually let me through after like 30 clicks

    • I tried this for a bit with no luck. 🙁

      • gallyjh

        You didn’t page refresh right? That was the mistake I kept making for the first 10 minutes.

    • Droidzilla

      100+ clicks with no dice.

  • DanWazz

    I’d be pretty pissed if I were trying to buy this phone.

  • Da’Man

    your captcha answer was wrong, therefore no nexus for you!

  • Do She

    Already out of stock. Your headline couldn’t be more true.

  • wes

    Every person that works at Google’s retail division should be canned. I’m serious.

  • Chris Hollenbeck

    fackwars

  • TheCheapGamer

    I’m pretty sure if it sold out in 10 minutes…they don’t suck at selling.

    • SamIam

      Stupid comment. The product sells itself. Allowing an item to be placed in the shopping cart, then randomly removed before allowing checkout, Google pisses off a LOT of people, sending them back into the hands of Apple or the carriers. Their ordering system must be modified so that it does not ever allow more items to be added to shopping carts than Google plans on selling.

  • Dan

    fackwors!

  • Forehead

    the captcha was clearly fackwors, you are obviously a spambot.

  • I’ll bet they release a 16gb and a 32gb model at existing prices in two weeks – just like they did for the N7… This is a sign, people! 😉

    • chris125

      they don’t need to release a higher storage model as shown by how well these are selling. They will wait at least a few months maybe put the 32gb on verizon again like with the galaxy nexus

  • Someone got rick’d.

    Google’s no stranger to looooooove…

  • dedduck87

    You do know that you typed the security code wrong LOL

    • LionStone

      You’re only about the tenth person that mentioned it…

  • That’s my story from last time. Done trying.

  • MttFrog13

    Looks like they were trying to stop bots from ordering large amounts of the nexus 4 in order to resell them online. Seems like it backfired.

  • rainman

    The captcha was typed incorrect

  • Jeremy Lukan

    Someone needs to get some actual sales figures.

  • chris125

    The one time I am glad I am on verizon and don’t have to deal with this. hahah

  • Im so pissed off. God damnit google are you really going to make me get a note 2 or something.

    • chris125

      Google is making money regardless of what android device you buy……

      • They’re not, at least not directly.

        • D4niel

          You don’t think that the device makers have to have licensing deals with Google to include Google Play?

        • chris125

          Anytime an android device is activated they are making $$$. Plus you think they are making that much off these devices? It’s very doubtful

          • That’s why I said not directly. They make no money at all from the actual sale of any non-Nexus – they make money from the activation. It’s a subtle difference, but a difference nonetheless.

    • carlinscuderi

      I love my Note II!

  • Get your captcha right or it wont work…

  • This was basically the same experience I had trying to buy a Nexus 4 when it launched in the UK two weeks ago.

    Google really need to hire some Amazon engineers and a VP or something. This is just terrible.

  • nonameo

    boom. headshot.

  • Adam

    The captcha was “fackwors” not “fadwors”.

    • Yeah it told me that too heh. Gave me a new one that eventually worked. 😛

      • Justin W

        Did you end up getting one?

      • Smeckle

        “Eventually” meaning you misspelled the new one, too? 😛

      • NuggetNugget

        Don’t worry, some captcha just aren’t made for humans to solve.

  • JDub

    fackwors, you are a bot!

  • its me

    captcha wrong?…..fackwors

  • infogulch

    l3rn 2 CAPTCHA

  • Kellex, don’t you already have an N4 already?

    • If i had the money i would try to get as many as possible…… Not saying hes rich but im sure hes got money to spare to try and get another.

    • I do, but it has a cracked back. I want a clean one.

      • ToddAwesome

        #firstworldproblems

      • Droidzilla

        Your N4 got fackwors’d.

  • Fadi Al-Mubarak

    It’s a new record, worst buying experience I have ever had in my life

  • That says “fackwors”.

    • i sense “fackwors” becoming the new droid-life meme 😉

      • Something along the lines of “Ordering a Nexus 4 is hard as fackwors” perhaps?

      • EC8CH

        I shall do everything in my power to make this a reality

        • fish1552

          #fackwors

          • Sirx

            I’m taking this.

          • enob

            Think we can make it trend on google+? #fackwors

      • TheDrunkenClam

        You mad, fackwors?

      • LowCalGH

        Love it

      • fackwors

        Suddenly, my life has meaning.

  • ToddAwesome

    Keep doing you Google!

  • Michael Forte

    This has got to be the worst handled product launch ever.

    • Owen Harvey

      You seem to be forgetting the Galaxy Nexus on Verizon

      • Crazydog

        At least you could buy those in brick-and-mortor stores where you couldn’t get server errors and the device in your hand wouldn’t disappear before you could pay for it.

        • duke69111

          As the Verizon employee pulls it out of your hand and says Opps…Server Error…We are working to fix it…. 🙂

          • Crazydog

            Then I throw $320 in cash and run out the door.

      • chris125

        there was no problems getting the galaxy nexus though. It may have kept getting pushed back but didnt sell out and cause all these issues. Maybe this is a sign google cant handle sales on their site so should let the carriers do it.

      • hfoster52

        Or they don’t have a GNex and aren’t reminded everyday of the no updates.

        • duke69111

          There may not be many fast updates to it, but I got mine on release day at a Verizon store with no problems.

      • Dave

        I don’t know about that. While the actual date of release, as it were, was insufferably delayed…it was really no hassle at all to get a device from Verizon once it was available for sale. Seeing how Verizon is experienced in these matters, that is hardly surprising. Google, on the other hand, has seemed to have not learned from its past mistakes.

    • EC8CH

      Verizon Galaxy Nexus is a close second then.

  • I got 2 pairs. you gotta keep clicking proceed and eventually itll go through.

    • But sometimes you cart empties when you press proceed then reload the page when/if you the error.

    • Tried that, no love.

      • Gotta keep clicking bud, maybe its too late now but thats how most people got them.

        • Justin W

          Same with the first time… I just kept rage-clicking Proceed to checkout and spamming F5 to refresh.

    • gallyjh

      Exactly what i did too.

    • YankInDaSouth

      Yup, this is what I had to do … First time I got what is pictured above. Was lucky enough to be able to get another one in my cart. Let it sit there for a few minutes and was able to proceed.
      Ships in 4-5 weeks though … Hope it makes it for Christmas :-

      • My 16gb says 1-2 so lets hope thats true

        • Droidzilla

          The 8GB says longer, but the 16GB says 1-2 weeks. Don’t know why people wouldn’t spend $50 more for double the memory, but I’m glad since I’d spend $50 for less wait time.

    • PyroHoltz

      “I got 2 pairs.”

      2 pairs…are you playing poker?

      Does 2 pairs mean 4 phones? Hoarder!

      • Sorry, used to buying shoes lol.

    • Droidzilla

      You dirty, dirty bastard.

    • Are you a member of the St. Lunatics?