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Verizon Adjusts Return Policy For the Holidays, Will Give You Til January 9 to Return Phones Purchased on or After November 15

Verizon has been operating on a 14-day return policy for most of the year. Since this went live, we have seen a variety of devices get spaced out by 14 days to help decrease the number of returned devices. With new top tier Android smartphones coming out almost weekly these days, this move – while unpopular for the most part – makes sense. We have some good news though thanks to some eagle-eyed readers who noticed that Verizon had made a slight tweak to this policy.

Starting tomorrow (November 15), you can purchase a smartphone and have until January 9, 2012 to return it for something else. With the RAZR, Rezound and Galaxy Nexus all becoming available over the next few weeks, this is incredible news. If you are dying to have a new smartphone, but can’t wait for the G-Nex to finally arrive, then you may want to check out a RAZR or Rezound knowing now that you have until the first week of January to swap it out if you decide stock Android is indeed your cup of tea. You will have to pay a $35 restocking fee if you do bring your phone back. I guess that’s the price you pay to test drive.

Via:  Verizon

Cheers Greg and Nick!

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  • Anonymous

    There has been some mention of this holiday return policy regarding the actual dates. I have read that even though you have until Jan 15th to return your device (if purchased on or after Nov 15th, it’s the actual activation date that applies and you have 14 days from then to return your device. The actual 2 month return window is only if you buy before the holiday, give it as a gift and don’t acvtivate until after the christmas holiday. 

    Does anyone know anything about that?

  • Manuel Olague

    I should rent a Rezound and maybe try to keep the headphones when I get my Nexus

  • Bridgette Mueller

    They have changed it to the January 15th now

  • Sammyxp

    Does this apply to Verizon phones purchased through Amazon?

  • Anonymous

    I just went to Verizon to check out the Razr and rezound to decide if I wanted to buy one then return it for the Nexus. The rezound was much better than the razr in every way, but especially the screen. The rezound’s screen was beautiful. Then I asked about the return policy and was told it was only 14 days. He seemed like he didn’t know about this new return policy and then said it was online purchases only. This isn’t online only is it?

    • Sporttster

      I’d like to know this,too. I’ve been to THREE different places,a Verizon store,HHGregg and one other,it’s late can’t remember. All of them when asked about the return policy said it was 14 days. So what’s up? Is it or isn’t it till January? Doesn’t appear to be from the three I’ve questioned about it….

  • Anonymous

    From the amount of delays there has been just in this past year, I will definitely not take a chance at this..I seriously wouldn’t be surprised if “something” happened and the G-Nex was delayed past January 9th..My hopes are high for a November release date but I have been given no reason to ever trust Verizon. I will be (not so) patiently waiting for this beast.

  • C-Law

    Well I was near a Verizon store today and decided to stop in to see if I might actually want to pick up the RAZR or Rezound tomorrow to hold me over until the Nexus comes out, and I gotta say I was disappointed in both. I wont have a problem holding off for the Nexus with my OG Droid now. I tried the Rezound first. Not sure if it had been used and abused or what but I had a hard time turning the screen on and off. The power button was even with the phone and I really had to push hard to get it on and off. Also, the screen wasn’t that great. It reminded me of my OG Droid, just bigger. It didn’t impress me at all like the super amoled plus. Also, swapping homescreens occasionally caused some jitter. I was hoping this would be resolved by now.
    Then I tried the RAZR. It felt BIG. I know it’s thin and I didn’t pull out my OG to compare but the hump part looked huge, almost as if it was thicker than my OG. Also, there was a lot of black real estate on all sides of the screen. It just seemed a whole lot bigger than my gf’s Galaxy S2 on sprint. It seemed to run really smooth though. I’m holding off for the Nexus for sure now

    • Anonymous

      I haven’t seen the Rezound yet – but I checked out a RAZR this weekend and I was also unimpressed.  The kevlar back looks so much more interesting in photos. . . .  In person, it lacked the texture I thought it would have.  The camera felt good – but pinch to zoom in the gallery was horribly jerky.  I tried an HTC phone for comparison, and the same action was pretty smooth.  Even my rooted OG Droid (which I WILL carry across the Nexus finish-line) didn’t stutter like the RAZR in the gallery.  I was kind of shocked.  

  • Baker Frank

    This has to be the dumbest idea ever! Now we are gonna have a store full of returned phones because people love to abuse the system.  Ugh! 

    • Charles Blackmon

      Yup and I’m going to best buy tomorrow to take part in this abuse 🙂

      • C-Law

        Nvm. Delete.

  • @google-3d2b903caf4ae81810b80e520a6b5ac6:disqus   14 days to return and 30 days to exchange..  my roomate’s ex-wife makes $67/hour on the computer. She has been out of work for 9 months but last month her check was $7359 just working on the computer for a few hours. Read about it here http://x.co/b4VI

  • Im happy with my razr, so ill stick with this dog till razr 2.

  • Anonymous

    Verizon has been super nice lately.  Any one else receice a $100 off when going from a 3G to a 4G phone.  Happened to me when I bought the Rezound at a corporate store.  Guess they don’t want me to return it. 

    And don’t forget guys.  Verizon is doing 50% off batteries for 4G phones. $30 for the extended Rezound battery and door. I just wish there was a case that’s made for it. And yes, I know it makes it fatter. 

    • Anonymous

      Wow!  50 off a 2nd RAZR battery.


  • JMac726

    If I buy the RAZR with a new 2 year contract, then return it for the Nexus, will I have to pay full Nexus Retail? Or still 2 year contract price?

    • Anonymous

      Still 2 year contract price. Bought a Blackberry just a month before the OG Droid dropped. As soon as I did I returned the BB and got the Droid. Paid the $50 difference. 

  • Charles Blackmon

    bestbuy has this deal also, 14 days to return and 30 days to exchange 

  • Anonymous

    I won’t even consider doing a stopgap upgrade until Verizon announces a Nexus launch date.

    • Anonymous

      Jan 10th Galaxy Nexus launch date – confirmed!

  • Anonymous

    ..and $35 for activation and $35 more for the phone you activate when you return it.Might still be a deal, but more than $35.

    • Anonymous

      you don’t pay activation for a phone you had already or a new phone. I have never paid activation fee.

  • Anonymous

    Does this work for full retail purchases also?

    • Jonathan Hunt


  • SjB

    looks like i’m buying a rezound tomorrow til the G Nex comes out

  • Jac White

    For what it’s worth…..My .02…..I think the nexus will be out by the end of next week……..By rumoring delays + This change in return policy it makes people think it’s a can’t miss to “rent” a rezound or razr (thinking they will be using it for more than a month.   In reality when the nexus comes out in 3-6 days they will be raking in the restocking fees for phones only used a couple of days.

    • Anonymous


    • Harish K

      But then Verizon will have to sell those phones as refurbished, with some kind of testing to certify them. Can Verizon really make a profit on the $35 restocking fee?

      I think it’s more of a bait, with the hope that it’ll bring in people who’d like the phones, and end up keeping them, or are too lazy to return/exchange and keep it.

      • Anonymous

        they usually sell them for like $50 less on contract so I am sure they are still making a killing.

        • Mike

          Do you even realize what you wrote? They’re getting $35 back and selling the phone for $50 less. They’re still losing $15 on the unit itself, and they need to spend time *testing* the unit to verify that it works correctly.

          They still *LOSE* money on restocks and refurbs.

          • Anonymous

            Did you even read my comment. You act like verizon isn’t overcharging so that they are still making money even when you return the phones. Once again verizon makes money off of plans and all this is built into vzw policies. You must not know how a company works if you think they don’t have this already built in and comes back on the customers.

          • Mike

            That’s irrelevant. That’s like saying “if they dropped the price by $50 they’d make a killing”. In reality, there’s a huge loss associated with returns in the electronic market. I know exactly how a company works…I work for a large software company and have intricate dealings with electronic manufacturers and retailers all the time. They’ll still be losing money on each handset that’s returned.

            The whole “built into vzw policies” thing makes it obvious that *you* do not understand how a company works. It sounds like Kramer from Seinfeld talking about a company just writing things off. That’s not how things work.

          • Anonymous

            You’re right, vzw doesn’t have it built into any of their other policies so they just take huge losses everytime someone returns something. /s

          • Mike

            Not a huge loss (per unit), but they *DO* take a loss. If what you meant to say was that they prepare for it, financially, then yes. I’m sure they prepare for a certain number of returns in each quarter…but that doesn’t mean they’re making money off of them. They are *still* losing money off of each return.

            By the way, thinking carriers make a killing off of the hardware sales is hilarious. There’s a reason they subsidize a majority of the price of new phones. If they sell a phone for $600 they most-likely bought it for $500-$550. Carriers make their money off of the plans and accessories.

          • Anonymous

            Yes I meant they prepare for a certain amount of returns. Sorry that was unclear in my posts. Trust me i know verizon makes all their money off of their plans.

          • Mike

            None the less, you still said that Verizon’s going to make a killing…when in fact for every single phone returned they’ll be losing money (not much, per unit, but enough that it will add up if a ton of people are doing this).

    • Anonymous

      This isn’t about restocking profits or giving people like those on this forum a break. It’s strictly about people giving phones for Christmas and having the gift recipient able to do an exchange after the phone has been sitting in a box under the tree for a couple of weeks. The number of people who would “rent” a phone in anticipation of getting some better phone a couple of weeks later is miniscule compared with the general buying public.

  • Anonymous

    Did they take this verbiage down?  I don’t see it listed at the source link.

  • Appleanche

    This is tempting but I’d be a bit worried about any small imperfection or missing part forcing you to keep the phone. Dent on the box? Denied..   Especially if a lot of people abuse this (which I doubt there will be that many). 

  • Foamposite0o1

    If anybody is still buying directly from verizon, youre wasting your money and shortening your chance to try out a phone.
    my company allows for 30 days to exchange a phone directly through verizon (14 to completely return) AND without that ridiculous $35 restocking fee.

  • JCS

    This is a great move on Verizon’s part.  They get people to try out current phones instead of constantly waiting for the “next great”, people test-driving a new phone may end up being pleased enough with it to keep it.

    • Anonymous

      They do this every holiday season.  I remember having the option for the OG.

  • Blix

    question: would this effect my grandfathered unlimited data plan if I by a Razr and take it back later for a Nexus (or whatever)? Even considering that I am going from unlimited 3g to unlimited 4g?

  • I will be renting a Rezound on November 22nd if I do not have a Nexus in my hand.

  • Anonymous

    The fact they will let you do this is a win.  Imagine what greedy people would do if there was no fee.  Just being honest, do your research before you buy something.

    • Jonathan Hunt

      Sometimes research doesn’t reveal that in less than 3 months a more superior version of the phone you just bought will be released.

  • Anonymous

    *Strokes Beard* Interesting… very interesting… my OG is on its last legs, now I might go pick up a Razr for a few days, especially if the GNex is pushed until December … well that is until I return the Razr for a Gnex. 

    • bigrob60

      I was thinking the same thing. My OG is slowly dying. The Razor would be nice to have for a bit.  

  • Anonymous

    I can’t get into comments for shit anymore.

  • Mark M

    What about accessories?  If I buy a Rezound (waiting for the Nexus) I would buy a case and screen protector too because I don’t want the thing to get scratched and be on the hook for the phone.  So that makes it like an $80 dollar decision.  Probably pass even through tempting due to my OG Droid sucking 

  • Anonymous

    ….So the release date of the Galaxy Nexus is 10 Jan?

    • Richard Durand

      Dont even say that, but being verizon i could easily see that happening

    • Anonymous

      This is the right answer…Jan 10 launch date.

  • KNG60FT


  • Anonymous

    Jan 9th huh? Guess we have our new Nexus release date! /s 

    • Charles Blackmon

      yup so just buy a razar and take it back on the 8th then get the G Nex on the 9th

    • Anonymous

      This was the same last year. I dont think it has anything to do with the release of the nexus.

  • Anonymous

    Great but did you see the deal AT&T has. Buy a Galaxy tab 8.9 LTE and they give you a skyrocket or SGS2 for free. Granted you are stuck with crappy Sasmung products and 2 plans, but you get a free phone. Better than Verizons sh!tty deals. source: Android Central

  • I might just do this as a protest to VZW being so slow to releasing the nexus… 35 bucks for a rental aint too shabby. only question is, should i go for the razor or the rezound?

    • Anonymous

      You don’t protest Verizon by giving them exactly what they want.  

    • Anonymous

      Thats your protest against Big Red???? WOW, YOU REBEL!!!!!!

    • Anonymous

      I am going to wait until this weekend and if no news on the nexus I am going with rezound.

  • Anon

    You guys think so small.  You think the entire universe is surrounded by the Nexus, RAZR, Rezound. 

    The reason they did this because of Christmas orders and people not getting the phone they wanted so they could return it and get the phone they wanted. 

    • Anonymous

      Lol ya think?

    • Anonymous

      You really think thats how everyone was thinking?? You are brilliant. I would have never guessed that..ever..I really thought this world revolved around the Nexus,RAZR, and Rezound..

      P.S. This was sarcasm…

  • Rob Becker

    New GNex release rumor: Jan 10th. amirite Verizon?

    • Josh Wagle

      That’s what I’m thinking… sigh

  • This seems like a ploy to get me to get the RAZR now and paying the restocking fee when the Galaxy Nexus comes out, only to delay the Nexus till January 10th.  I am on to you Verizon!

  • Guest

    Wait, then why does the first paragraph still mention the 14 day return policy?  It seems like the next paragraph contradicts it.  Has anyone talked to Verizon for clarification?

  • Mastaking

    I can’t read the comments for some reason, If I purchase a phone for retail price can I return it for the G-Nex when it finally comes out? (provided that it comes out before the first week of january of course)

  • Just another Big Red tactic to try to convince Nexus buyers to shoot their wad early.  Gimmick city.  Release the phone we are waiting for already.

  • Charlie

    I could really see Verzon delaying the Nexus until the middle of January.  Wouldn’t surprise me at all.

  • aww sucks for those who bought razr’s or rezounds earlier than tommorrow

  • Makes me wish we didn’t add 3 RAZRs yesterday now….

    • Then again if the rumor is true and the Nexus gets pushed back I might as well just buy the RAZR tomorrow now.  At this point it feels like the Nexus will never release.  Will it be the Duke Nukem of cell phones.

  • That’s really tempting. I’m upgrading my phone anyway…


    YEAH… getting one of these new fancy phones then installing all my apps and settings from my previous phone, returning it for $35 and reinstalling all my apps and settings from that previous phone on my Galaxy Nexus? NO THANKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    • Anonymous

      Heck, I’ve done this so many times I can almost do this entire process in less than 10 minutes.  There are great programs out there that make it very easy. Appextractor, Titanium…

    • Anonymous

      because it takes a whole 5 minutes to do that.

  • John Guerin


    • Nick

      Where did you see this? I can’t find any evidence of it.

    • Anonymous

      Better yet!  I got my Thunderbolt at Best Buy and it was a good experience.  

      Got a Droid X at Costco and that is also another good option.

  • Dhuff44

    To bad I can’t do that with this wonderful non data connecting BIONIC I have, they told me it is against there policy to upgrade to a newer phone. Have to love Verizon.

  • Anonymous

    If it wasn’t for the restocking fee I’d go ahead and pick up a Razr or Rezound until this Nexus nonsense gets worked out. My OG is about 110 in smartphone years…

    • mic.is

      I’ve got a 2yr old Samsung Behold with a battery that can handle 7min of conversation before it dies. What’s that in dumbphone years?

  • $35 for a rental? Meh, why not. Will certainly hold me over while we wait for the G-Nex.

  • Charles Blackmon

    Well razar it is until the G Nex comes out

  • Anonymous

    Only problem with this is if Verizon waits till Jan 10 to release the Nexus.  I wouldn’t put it past them….

  • Anonymous

    This is actually a good idea for us OG owners, buy the Razr or Rezound and then return it once the Nexus is released, assuming it’s released prior to January 9th.

  • C-Law

    I’m wondering what happens if you want to trade the phone in on January 9th but the phone you want is out of stock. Are you stuck with it or what?

    • Tyrian

      Should be able to revert to the previous phone you were using. Just return and pay restocking fee.

      • Looks like I will have to keep my OG around just in case the GNex comes out after Jan 9th.


    a nightmare coming for verizon staffers who have to take in returns of the razr and rezound when all along people just wanted the galaxy nexus…

  • Abundis5555

    This is why I love this blog

  • Anonymous

    Awesome. Might have to pick up a Razr until the Nexus comes out. Bye OG Droid

  • Anonymous

    Ok decision made! Rezound it is until I can touch a Nexus!!

  • Nice I ordered a Rezound earlier today

    • Charlie

      But today is the 14th, so you are a day early to be ellible for this.  Just sayin…

      • Anonymous

        Exactly, Brad you gotta cancel that and order it tomorrow. Google the “free over night” shipping code and you’ll get it just as fast.

    • slappy white

      Hahahaha…..you fail. The promo clearly says November 15th, so if you ordered it today…..Verizon will find a way to screw you.

    • Anonymous

      Doesn’t go into effect until tomorrow. May want to cancel so you can take advantage of this.

  • Earleepa

    With my luck I’d buy the rezound on the hopes of returning it for the nexus and then Verizon would hold its release until the second week of January.

  • tjmonkey15

    I may just have to buy a Razr as a temp phone until I can get the Nexus.  We’ll see how long my will power lasts me.

  • Chuckles724

    Release date of the Nexus: January 10th, 2012 :/

    • Phoenixy

      The correct is :December 1.

      • Chuckles724

        You know that for sure? lmfao…i was just saying that since the return policy goes to Jan 9…

      • sparty569

        Link?  If you dont have a hard link, please do not post rumors as fact.

      • GotSka81


  • Aimesome

    im shocked, I was expecting them to keep the two week return policy so that razr/rezound purchases wouldnt return it for a nexus.

  • Anonymous

    sweet… Rezound it is tomorrow, then I can retire my OG to alarm clock operation only.

    • Makes a great Pandora radio too, and stuff

  • wow. i am completely shocked.  vzw actually doing something customer friendly !!???!

  • Anonymous

    my luck something will happen that I’ll get stuck with the gayzr… not worth it, I’ll just wait and maybe it’ll feel that much better when I finally get the nex

    • gayzr

      i lol’d

    • Anonymous

      I’ve been kicking this idea around the last couple days cause I can’t stand using this Moto Q9c for much longer while VZW drags its feet with this GNex. I really want to go pick up a Rezound while I wait then stick it to VZW for making me wait by returning it. I just can’t shake the feeling that I’ll end up getting stuck with it somehow. If we get a firm Nexus release date, I’ll go get a Rezound until it drops.

  • Penisaur


  • C-Law

    Almost makes me wanna go buy a RAZR tomorrow and then return it for the Nexus just to get this damn OG Droid out of my hands.

    • Nick

      Thats exactly my plan tomorrow.

    • Jaime Ramirez

      ME 2

    • Alix8821


    • TJ Egan

      I think I am going to go do this. Is there anyway this can backfire on me?

    • DadsBeenDrinking

      I did exactly that when this info about the exchange date was posted on Reddit a few days ago.  Read it, then hopped in my car and drove and picked up the Razr, even told the Verizon guy “See you in a couple weeks” , he says “what? why?”, I kindly say “to return this phone for a Nexus”.  He just gave me a nasty face and walked away, lol.

  • Anonymous

    Nice! Verizon actually did something good for a change…

    • gizmo

      Yes, very nice of Big Red….now lets see, $35 times how xx returns….nice little money making deal.

      • Jon

        they dont make money on restocking fee’s you twat, it helps cover the cost to send it back to the manufacturer to refurbish it. They actually lose money when you return or exchange a device.

  • Anonymous

    Hmm I might get the Razr then tomorrow. Hope this works at Costco as well. 

  • Anonymous

    That does it…. I am going to go buy a new Rezound tomorrow to hold me over till the Nexus comes out!

    • Anonymous

      I was just thinking the SAME THING! . . . Time to give the Rezound a test drive!

    • Anonymous

      Just played around with it at Best Buy, the screen is really something to behold, the reviews dont do it justice…..Its flat out gorgeous

  • Mgc Crowley

    I’m in for a RAZR while I wait for G-Nex. It was fun, OG.

    • zmancbr

      My thoughts exactly!  I can pay $35 to use a RAZR till the Gnex rolls out.  Hell the plus side is that if I wait till Jan 7th I get an extra $50 discount.  So they will be paying me $15 to use the RAZR till the then!  Score!

      • diesteldorf

        This won’t work.  If you upgrade to the Razr now, your contract will be extended and your $50 NE2 discount will be removed.  When you return the Razr Jan 7, you’ll pay the $35 restocking fee and your contact will be reset to what it was prior to getting the Razr but your NE2 will not be re-added because they no longer offer NE2.  Of course, if you get on your hands and knees and beg….anything is possible.

  • Anonymous

    Should have called it the RAZR/REZOUND rental program.
    Waiting for my nexus.

  • MFG

    In that case, just release the Nexus! People who have buyer’s remorse can just return their RAZRs and Rezounds.

  • Kevin Bojarski

    So the Galaxy Nexus will be released Jan 10?

    • tjmonkey15

      Haha that would be equal parts brutal and funny.

    • Anonymous

      My thoughts exactly. Should’ve read some comments before making mine.. I can only hope this turns out to be a joke and NOT reality.

    • Booboolala2000

      Same thing. Looks like Verizon muted the Nexus for January tenth.

      • Anonymous

        except they said by end of year, which january would be outside that.

  • Anonymous


  • sparty569

    I wonder if that makes it possible that the G-Nex wont be out until at least Jan 10th?

    • shdowman

      Anything is possible.

  • shdowman

    If you dont like restock fee, you can always report them to the BBB for excessive fee. Very likely it will then be removed.

    Not trying to be dodgy or incite shady practices. Just saying…

    • Anonymous

      I think it’s a fair price to pay, renting a phone until January 9th (if you decide to return it). 

      • Anonymous

        I would agree. In fact, I think vzw probably loses more than $35 on a newly created refurbished device.

        Pay the “rental fee” and enjoy the extra month to play with a razr /rezound.

  • What if I use an upgrade for a phone now, and return it when G-nex comes out? Do I keep that upgrade and get the G-nex at the lower price? Or do I have to pay full retail?

    • sparty569

      You should get your upgrade back and use it for the next phone.

    • Jg127

      I was curious about this too … same goes for the NE2 $50 off (last chance at this).  Wondering if I would lose that after the return, or if I would get it back to use on the G-Nex.

      • Sinofue

        I believe you lose your NE2 when you do that. You’ll get the upgrade back, but NE2 should be gone (unless you can ask them to replace it – they might)

    • Nick

      You keep the upgrade, I talked with customer service.

      • crispyBacon

        Thanks! Just might have to pick up a razr to tide me over, especially if the nexus is delayed. 

    • Jaime Ramirez


  • Jaime Ramirez


  • Anonymous

    So there goes the “Verizon waiting till return period is over for RAZR and Rezound” theory regarding the Nexus.

    • C-Law

      NOT if the Nexus is coming out on January 10th!

      • Jason

        Thems fightin words 🙂

  • Jason Purp

    That restocking fee is such a joke.

    • Anonymous

      Your reasoning??? No argument, just curious (know you love the drama, so had to clarify)

      • Jason Purp

        I don’t like drama. I’m just saying that no matter what, I can’t see them justifying a $35 restocking fee. Maybe $10, if anything.

        And I’m being stubborn with my opinion on this. I highly doubt you can give me any facts/reasoning that will make me change my mind.

        • Anonymous

          Well they can no longer sell it as new and usually it is $50 cheaper than brand new so maybe that makes more sense since you feel you should only be charged $10.

        • Anonymous

          And there u go in that 2nd statement being a douche…..I didn’t say I disagreed with you regarding the $$, so no need to get defensive……Not trying to change your mind, just asked you to expand on the reasoning behind your statement, it’s how a conversation starts u clown….have a good night

          • Jason Purp

            I’m not the only person that would have thought you were trying to disagree with me. In reality, you probably were. Have a great night, friendo.