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HTC Rep: Thunderbolt Android 2.3 Update Pulled Back, No Estimated Time Frame for Relaunch

We tend to get a little skeptical when customer services reps start dropping time lines for updates, but since the Gingerbread (Android 2.3) chatter for the Thunderbolt seems to have died down a notch or two lately, we thought we’d share.  From the email below that one of our readers received back from an HTC rep, you can see a reference was made to 2.3 and the fact that it is causing some sort of bug which has prompted them to pull it back…

Dear Shannon xxxxx

I understand how important it is to have the latest update for your device. Unfortunately, it is the latest update to 2.3 that is creating this to happen. HTC has pulled back this update to keep future customers from receiving the update. We are working on getting this update fixed, when the update is relaunched you will receive a notification on your device. Unfortunately, there is no estimated time frame on when this issue will be resolved. Shannon, we do apologize for any inconvenience that this may cause. To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11USCW30ENA002669.




Want to see what others are saying? Have a question to ask other HTC fans?

We had heard that the update to Android 2.3 would be available by the end of Q2 some time ago, but with some unexpected bugs (those pesky reboots) that needed to be addressed immediately, we’re not surprised by this delay.  Is it frustrating?  Most definitely.  But after seeing 3 or 4 different GB builds leak though, you can tell that there is something troubling this update.

She mentioned that there is “no estimated time frame”, so we’ll just have to try to tell you guys to remain patient.  Sorry, folks.

Cheers Shannon!

  • Mrbrooks418

    Verizon should give us a speacial reduction when the HTC Vigor comes out. Its gonna SH_T all over every phone out there. dual 1.5 cores, newer graphics 4G LTE, ETC… oh and its a HTC with sense. Screw Motorola. ill wait for the Vigor cause im DONE waiting for 2.3 on My thunderbolt…..

  • Guttatae22

    you know what imma just stop whining about the 2.3 update my phone is still a hot as phone netflix works now and skype video chat was tooken from it but aye it will b back shortly so imma just b patient and hey the update comes when it comes

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  • guest

    So guess what my TB just did… Yes it rebooted, again! I am so sick of this phone. I thought that update was supposed to fix this damn thing! I cannot wait to get a new phone…

  • nick

    I sent HTC a nasty email regarding the Gingerbread update and how upset TB owners are regarding this issue. If enough of us send them e-mail complaints they will have no choice but to put this at the front of their list and get the update out! Join together TB owners, send HTC an email voicing your complaints!

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  • Cory
  • Raptor

    I like my ThunderTurd. But I’m getting a Bionic as soon as they launch!

    • GuEsT

      Me too. Counting down…

  • Chris

    The only thing i hate about my Thunderbolt is the battery… If it lasted as long as the Droid 3, i’d be a happy man.

  • TBolt

    Wow, if HTC’s pulling it back because of bugs then it must be really bad since the updates they do release are very buggy already.

    • Lonnie

      Exactly, with the Thunderbolt, it seems HTC’s policy is to release updates once it hits beta status. I should have stayed with Motorola.

  • James Mcfarlane64

    I have been a TB user since day 1 (actually the second phone sold at our store) and was happy with the phone until the first OTA upddate, then my phone was constantly rebooting – sometimes 8-10 times per day. The local service Rep ordered a like new phone, thinking that I had a faulty unit, and everything has gone south since. My first replacement phone would not recognize my car dock station and would recognize my wall charger as the car dock (very strange) – they determined thatt my replacement was a dud and replaced that phone with a “like new” phone. Now on my third phone things were back to what I thought was like my original phone, until the second update. Now my phone’s GPS is not working correctly, sends random text message to contacts, and looses contact with any bluetooth device. I just want my phone back to it’s origianl settings or to receive the Android 2.3.4 (Gingerbread) update. Sincerly, Loyal Android User

    • James Mcfarlane64

      I just spoke with a rep at our local Verizon store and they suggested that an update was coming out by July 31st. Where have I heard that before? If I don’t get a favorable resolution to this issue, meaning Android 2.3 Gingerbread update, I am insiting on a new replacement phone – either the Droid X2 or an iPhone. I loved my Droid X until the TB came out and was pleased with the phone until they began pushing update OTA with the first maintenance release and the second.

  • Shaydave10

    And to think I only bought my tb because of Droid life 🙁

  • Anonymous

    GB seems to have a problem with voicemail notification on the bolt. That is the only issue I have seen with the current leak.

  • Cameron Rich

    I really am trying to like my Thunderbolt! After my first one that was rebooting about 35 times a day and I got a replacement from Verizon. The new one is better with the update but still has texting problems. I will send a text to someone and it will go to someone else! I have had many different Android phones and so far this is by far my least favorite! I wish HTC would improve the battery and really fix the nagging other issues! Looking into the Bionic and seeing what kind of reviews that gets because time is running out on my expensive Thunderbolt that I am dissapointed in! Current devices I own and love Droid X but on another number and my Motorola Xoom.

    • Anonymous

      That texting problem isn’t just the Tbolt… That is a known problem with Android. I’m not sure if it’s been fixed in 2.3 or not, but 2.2 devices will do that periodically. My DInc would do it from time to time. Moral of the story is be careful sending texts about anything you wouldn’t want others to read!

    • Anonymous

      That texting problem isn’t just the Tbolt… That is a known problem with Android. I’m not sure if it’s been fixed in 2.3 or not, but 2.2 devices will do that periodically. My DInc would do it from time to time. Moral of the story is be careful sending texts about anything you wouldn’t want others to read!

  • Jdizzo760

    I own a TB myself but i did a factory reset on it after the first update because it would random reboot at least once a day and something crazy happened…. I still get free WiFi hotspot for some reason…. I tried to update and it keeps telling me service error and to try again when i have service available…. This happen to anybody else?

  • Riddy727

    The update stopped my reboots and the GPS is SUPER FAST now….I don’t care about gingerbread…The phone is now awesome….just wish the dock wasn’t 60 bucks….

  • Anonymous

    I don’t understand how so many people seem to have rooted this phone and have no problems with GB while HTC can’t figure out how to make it work.  I just want my video skype so I could annoy my nephew from across the country.

  • Ken Zywicki

    this phone sucks!  vibrates about every 15-20 mins now after the update.  I was losing pics and had to get quickpic so I didn’t have to perform a battery pull every time I wanted to look at/ send them, and I had to get google talk to properly use my voicemail as two different tech reps at VZW couldn’t get my device to go to voicemail after hitting and holding the ‘1 key’ like ALL OTHER VZW DEVICES.  Thunderbolt is total garbage and I would not recommend to anyone

  • Inboy1981

    2.3.3 is a joke dull of bugs. Had a DROIDX loved it until 2.3.3 was downloaded. Never had a problem. I raised enough hell and three devices. They let me out of DROIDX for Iphone of my choice. I wanted anything but gingerbread. If you have problems stand your ground.

  • Djstar2k2

    im not a bolt owner and not a fan of sense over vanilla but this skin stuff just gets more ridiculous but maybe they can’t get gb and lte to play nice