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HTC Rep: Thunderbolt Android 2.3 Update Pulled Back, No Estimated Time Frame for Relaunch

We tend to get a little skeptical when customer services reps start dropping time lines for updates, but since the Gingerbread (Android 2.3) chatter for the Thunderbolt seems to have died down a notch or two lately, we thought we’d share.  From the email below that one of our readers received back from an HTC rep, you can see a reference was made to 2.3 and the fact that it is causing some sort of bug which has prompted them to pull it back…

Dear Shannon xxxxx

I understand how important it is to have the latest update for your device. Unfortunately, it is the latest update to 2.3 that is creating this to happen. HTC has pulled back this update to keep future customers from receiving the update. We are working on getting this update fixed, when the update is relaunched you will receive a notification on your device. Unfortunately, there is no estimated time frame on when this issue will be resolved. Shannon, we do apologize for any inconvenience that this may cause. To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11USCW30ENA002669.




Want to see what others are saying? Have a question to ask other HTC fans?

We had heard that the update to Android 2.3 would be available by the end of Q2 some time ago, but with some unexpected bugs (those pesky reboots) that needed to be addressed immediately, we’re not surprised by this delay.  Is it frustrating?  Most definitely.  But after seeing 3 or 4 different GB builds leak though, you can tell that there is something troubling this update.

She mentioned that there is “no estimated time frame”, so we’ll just have to try to tell you guys to remain patient.  Sorry, folks.

Cheers Shannon!

  • Mrbrooks418

    Verizon should give us a speacial reduction when the HTC Vigor comes out. Its gonna SH_T all over every phone out there. dual 1.5 cores, newer graphics 4G LTE, ETC… oh and its a HTC with sense. Screw Motorola. ill wait for the Vigor cause im DONE waiting for 2.3 on My thunderbolt…..

  • Guttatae22

    you know what imma just stop whining about the 2.3 update my phone is still a hot as phone netflix works now and skype video chat was tooken from it but aye it will b back shortly so imma just b patient and hey the update comes when it comes

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  • guest

    So guess what my TB just did… Yes it rebooted, again! I am so sick of this phone. I thought that update was supposed to fix this damn thing! I cannot wait to get a new phone…

  • nick

    I sent HTC a nasty email regarding the Gingerbread update and how upset TB owners are regarding this issue. If enough of us send them e-mail complaints they will have no choice but to put this at the front of their list and get the update out! Join together TB owners, send HTC an email voicing your complaints!

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  • Cory
  • Raptor

    I like my ThunderTurd. But I’m getting a Bionic as soon as they launch!

    • GuEsT

      Me too. Counting down…

  • Chris

    The only thing i hate about my Thunderbolt is the battery… If it lasted as long as the Droid 3, i’d be a happy man.

  • TBolt

    Wow, if HTC’s pulling it back because of bugs then it must be really bad since the updates they do release are very buggy already.

    • Lonnie

      Exactly, with the Thunderbolt, it seems HTC’s policy is to release updates once it hits beta status. I should have stayed with Motorola.

  • James Mcfarlane64

    I have been a TB user since day 1 (actually the second phone sold at our store) and was happy with the phone until the first OTA upddate, then my phone was constantly rebooting – sometimes 8-10 times per day. The local service Rep ordered a like new phone, thinking that I had a faulty unit, and everything has gone south since. My first replacement phone would not recognize my car dock station and would recognize my wall charger as the car dock (very strange) – they determined thatt my replacement was a dud and replaced that phone with a “like new” phone. Now on my third phone things were back to what I thought was like my original phone, until the second update. Now my phone’s GPS is not working correctly, sends random text message to contacts, and looses contact with any bluetooth device. I just want my phone back to it’s origianl settings or to receive the Android 2.3.4 (Gingerbread) update. Sincerly, Loyal Android User

    • James Mcfarlane64

      I just spoke with a rep at our local Verizon store and they suggested that an update was coming out by July 31st. Where have I heard that before? If I don’t get a favorable resolution to this issue, meaning Android 2.3 Gingerbread update, I am insiting on a new replacement phone – either the Droid X2 or an iPhone. I loved my Droid X until the TB came out and was pleased with the phone until they began pushing update OTA with the first maintenance release and the second.

  • Shaydave10

    And to think I only bought my tb because of Droid life 🙁

  • Anonymous

    GB seems to have a problem with voicemail notification on the bolt. That is the only issue I have seen with the current leak.

  • Cameron Rich

    I really am trying to like my Thunderbolt! After my first one that was rebooting about 35 times a day and I got a replacement from Verizon. The new one is better with the update but still has texting problems. I will send a text to someone and it will go to someone else! I have had many different Android phones and so far this is by far my least favorite! I wish HTC would improve the battery and really fix the nagging other issues! Looking into the Bionic and seeing what kind of reviews that gets because time is running out on my expensive Thunderbolt that I am dissapointed in! Current devices I own and love Droid X but on another number and my Motorola Xoom.

    • Anonymous

      That texting problem isn’t just the Tbolt… That is a known problem with Android. I’m not sure if it’s been fixed in 2.3 or not, but 2.2 devices will do that periodically. My DInc would do it from time to time. Moral of the story is be careful sending texts about anything you wouldn’t want others to read!

    • Anonymous

      That texting problem isn’t just the Tbolt… That is a known problem with Android. I’m not sure if it’s been fixed in 2.3 or not, but 2.2 devices will do that periodically. My DInc would do it from time to time. Moral of the story is be careful sending texts about anything you wouldn’t want others to read!

  • Jdizzo760

    I own a TB myself but i did a factory reset on it after the first update because it would random reboot at least once a day and something crazy happened…. I still get free WiFi hotspot for some reason…. I tried to update and it keeps telling me service error and to try again when i have service available…. This happen to anybody else?

  • Riddy727

    The update stopped my reboots and the GPS is SUPER FAST now….I don’t care about gingerbread…The phone is now awesome….just wish the dock wasn’t 60 bucks….

  • Anonymous

    I don’t understand how so many people seem to have rooted this phone and have no problems with GB while HTC can’t figure out how to make it work.  I just want my video skype so I could annoy my nephew from across the country.

  • Ken Zywicki

    this phone sucks!  vibrates about every 15-20 mins now after the update.  I was losing pics and had to get quickpic so I didn’t have to perform a battery pull every time I wanted to look at/ send them, and I had to get google talk to properly use my voicemail as two different tech reps at VZW couldn’t get my device to go to voicemail after hitting and holding the ‘1 key’ like ALL OTHER VZW DEVICES.  Thunderbolt is total garbage and I would not recommend to anyone

  • Inboy1981

    2.3.3 is a joke dull of bugs. Had a DROIDX loved it until 2.3.3 was downloaded. Never had a problem. I raised enough hell and three devices. They let me out of DROIDX for Iphone of my choice. I wanted anything but gingerbread. If you have problems stand your ground.

  • Djstar2k2

    im not a bolt owner and not a fan of sense over vanilla but this skin stuff just gets more ridiculous but maybe they can’t get gb and lte to play nice

  • Rick

    Well it is my opinion that this wouldnt happen if htc used stock android os instead of skins. And the 2.3.4 would not happen it was going to be update 2.3.3 if anything

  • Rousellbrandon

    It’s cool IPhone came today . I’ll go back android when VZW gets an nexus phone.

  • Dbzster

    People just need to get over this shit and root. Cyanogen and Das BAMF are better ROM makers than the fold at HTC could ever hope to be

  • Big Daddy

    i hope the gingerbread update will be sometime soon to hopefully correct other issues that might be still lagging in the current software version

  • Mrbrooks418

    by the time we get it they might as well just make it Ice cream Sandwich…..

  • Mrbrooks418

    Im probably gonna root it, And f__k it, if it bricks i’ll just buy the Bionic. i really hate to do that because i love HTC sense. Motorola is just plain Blaaah. this is a total let down and just plain BS.

    • tomNasty

      i feel the same way i dont like moto or that blur crap……im rooted with a GB rom with the newest radio leak and i have no problems at all

  • Odysseybc304

    Ive lost on faith in getting the Gingerbread update so im getting a Motorola Bionic the day its released, its messed up phones released after TB are getting the update.

    • Tim242

      Have you tried Gingerbread? It is nothing special. I actually prefer Froyo over Gingerbread. Enjoy what you have. The grass is not always greener.

  • raddacle

    Which root method works with the latest root method?

    • raddacle


  • raddacle

    Can somebody please an up to date method of rooting the TB to have the GB ROM? I’ve been killing myself to trying to root this thing!

    • Nex

      I used this two weeks ago worked for me. http://www.youtube.com/user/nat3mil#p/u/7/etKqzt6QEfA

  • Running Gingerbread 2.3.4 Das BAMF Remix 2.1 on my Thunderbolt right now.  Runs like a dream.  For those who haven’t rooted and flashed a ROM, it definitely helped me enjoy my phone better, maybe it will help you too.

  • jimbob

    BRB rooting my phone.

  • Guttatae22

    Came from a Droid X and now got a Thunderbolt worst decision I made in a smartphone yet Smh Atleast I got a month free on netflix but aye is HTC and VZW we dealing with u can’t expect to much right???

  • RW-1

    “Unfortunately, it is the latest update to 2.3 that is creating this to happen.”

    I wish they would fire every single one who actually decides this grammar is acceptable. Period.

    I guess I’m going to have to “dumb down” my resume so I can acquir .. er, get me a job with HTC

  • Funny that a big company like HTC can’t get 2.3.3 working on their own phones, but the 7.1 Release Candidate for CM7 (2.3.4, developed by community across a variety of devices) runs solidly on my Incredible.

    This is the key reason why bootloaders should be unlocked

  • I’ve been on GingerTh3ory v4.5.1 since July 1st.  Netflix, Video enabled Skype, some Sense 3 apps, etc etc.  Works great for me, haven’t had any problems!   Works solid.  Granted I miss my OG sometimes, but I got the Thunderbolt from Aspiron after a tragic Droid v Water event.

    • tomNasty

      i was running gingerth3ry 6.0 and its garbage hard to believe that version is solid

  • lotto

    Does this include include droid incredible update to 2.3?

  • lotto

    Does this include include droid incredible update to 2.3?

  • Booboolala2000

    2.3.4 seemed to work fine on the four days I had it on my d3. Tool it back because the battery life was worse than my Charge. It boggles my mind that it isn’t on the TBOLT and Charge.

  • Peter Bartholomul

    and this is exactly why i rooted. i’ve have 2.3.4 for a few weeks

  • My wife still does not have the last update. Not even thinking about 2.3.

  • At this point I feel like I would like to swap this phone out with something else.  I feel like we were sold a defective device that is not receiving proper support.  The battery issue is simply too much without a fix. Would it be too much to ask for VZW to let us trade our phones in at a cost to something more usable?

  • Gingerbread? Psh. ICS leaks/ports are just around the corner 😉

  • Hmmmm. This whole “Our update is totally ready but your carrier isn’t going to give it to you!” thing is annoying as hell. 
    I’m not sure if that’s the case regarded the TB, but it’s still frustrating. 

  • Anonymous

    maybe google made gb that way so that OEM’s couldnt get it quite worked out and then would force ICS on the OEM’s in an attempt to get rid of all the skins and fragmentation? One can hope right lol.

  • Anonymous

    root it GB works just fine thunderstick 2.3.4

    • Custom Colonel

      Yep the android way:  “They won’t fix it for me, so I’ll do it myself, voiding my warranty in the process.  And I’m ok with this!  Oh and btw, Uncle Steve, Kool Aid, Cult!!!”


      • Fd2blk78


        • Custom Colonel


      • Tim242

        Any phone rooted, can be unrooted. Therefore, no warranty has to be voided. Get your facts str8.

        • Custom Colonel

          When you root you void your warranty.  If you brick your phone while rooted your warranty is voided.  Stop trying to make excuses because you have to fix your own phone, bro.

          Lemming morons. 

          • Tim242

            Brick while rooted, they don’t know you were trying to root. Do you know how
            hard it is to brick a phone?

  • GB is crap. No one can make it work correctly. Just ditch it and get Ice Cream working.

    • Anonymous

      What do u mean calling me no one?

      Works fine here 🙂

  • Custom Colonel

    LOL @ the sheep saying “I’m fine with it as is”….what a bunch of maroons.


    Just have to say, the time i buy the thunderbolt…the time my updates delayed :(. Htc, get it together.

  • I gave up waiting for it on my Incredible.  CM7, running great.

  • HTC needs to do some recruiting at xda-developers or rootzwiki… sigh

  • Ace87

    Maybe 2.3.5 will help?

  • Jarnoldsr

    I can’t believe they keep using the words be patient that is funny. That is the reason I got rid of that piece of junk phone is over 4 months old and the two updates did not Nothing would the last one as far as I could tell put nothing but verizon cap and got rid of the free mobile hot spot. My connectivity with jumping on and off 4g continued till I finally got rid of it. The issue’s have got to be deeper than a few minor bugs. 3 hours of battery life is not acceptable with the lte network. It will be interesting to see if apple has not lte in the iphone5. This will tell us everything we need to know, since you can’t carry additional batteries they can’t release a phone with such poor battery life.

  • Bxrider117

    I am running a version of GB on my TB so I am not worried about the official release. When it does come, my rooted tbolt will be even better.

    What I have come to release is that in a consumer market for cell phones it is not about the updates and more about the sales. Why put out system updates when a newer phone is going to be released every other week. This way you get people into buying newer phones with the latest system update on it. I think this is what makes that other fruit phone slightly better is that there is only one manufacturer and one update on the system. Not many manufacturers and different updates at various times. I ma still sticking with Android because I am sure they will get that worked out in the future.

  • Anonymous

    I’ll still say.. after experiencing the GB leaked releases so far…

    GB = FAIL.
    Froyo = WINNING!

  • Joshua Fowler

    Android 2.3.4 working just fine here for me (CM7). AOSP > all, of course.

    • Any version of AOSP will work fine, but it lacks many features.

  • Tsr980

    ROOT IT!!
    Ive been gingeritis v1.2 which is based on the latest leak with zero problems. All of the leaks untill this last one were horrible.

  • Franzie3

    Sense 3.0 with 2.3.4 working fine for me over here (Bamf RC4.0)

    • palomosan

      Same here, 2.3.4 running with Band 2.1 remix.

  • Jboogie1289

    Sigh !!!!!!

  • Nothing new here… move along folks.

  • Where the hell is the 2.3 update for the Droid Incredible? 🙁

    • I dont think the incredible is getting it

    • booooooo  … yeah .. where is it?
      they prob have to put all there money, time and people into fighting Apple!

    • yayIwon

      root + cm7 = 2.3.3 

      • Tsr980

        um no root +cm7 = 2.3.4

  • As a TB owner since March, I’m genuinely to the point that I’ve stopped whining or caring if there is a 2.3.4 update.  As-is, the TB works great, takes fantastic pics, flies on 4G and I have no complaints.

    • Jeremy Gentry

      same here, i actually unrooted my phone so that i could go back to stock everything. with that update from verizon (OTA) it improved my battery life and radio signal. everything just runs smoother. no glitches and hangups on 2.2 i really hope they release 2.3 soon, but at this moment i could care less.

    • Whatever

      I have to agree. I had the Droid X and X2, both were plagued with their own issues on either operating system, at least in my experience. Terrific devices, but I always had to root and try to fix Moto’s mistakes on my own. With the Thunderbolt, it had the rebooting issue, and that’s it. As a plus, I think Sense is amazing. I want Gingerbread, but I’m fine without it. It’s as close to “It just works” as I’ve seen Android get. The only thing missing is a dual-core processor and I’m fine without it.

    • Anonymous

      I feel you. I, for one, am sick and tired of hearing about the battery life when mine get 16 – 18hrs on a consistent basis when I turn the  4g off, and 8 -10 with it on! Now that the Netflix app finally works, I don’t understand what all the complaints are. This thing is a beast and has an absurd amount of memory to boot.

      Get over it people…

      • Q

        8-10 hours of battery != beast.

        4G is the entire point of the phone.  It’s ridiculous to have to turn it off so that acceptable battery life can be attained.

        • Anonymous

          The more and faster the data you consume, the more battery it takes; are you friggin serious right now???

          How about you get a 4g device first, and then complain…

          • Q

            Umm.. Ive had a TB since it was released in March.  Im on my third one now actually.  The phone, along with Verizon and HTC support, is a joke.

          • Anonymous

            Your 3rd one…hmm, had mine since its release and have no issues. I know people with TBolts and they have no issues. Ever consider that it may be the user and not the device?

          • Q

            Nope.  Never considered that.

            The phone is a POS.  Deal.

          • Treknologist

            I have to disagree.  I’ve had the phone since day one.  I only had issues with the MR1 release.  Once the MR2 update was released, my phone kept working just fine.  Even when it had the random reboots, they were unusual.  I do not regret one iota having gotten this phone.  

          • Anonymous

            …and I think you hit the nail on the head. I admit, when I first bought the phone, I was pretty baffled by how much of a battery hog it was. Once I updated the phone it was pretty fantastic. I also found the reboot issue to be only slightly existent in that I could count on one hand the number of times it rebooted. There is a reason this is the most popular 4g device in Verizon’s lineup and I would definitely choose it over the Revolution and Charge.

          • Anonymous

            Tbolt owner here (since march), on my second one, and if you’re calling this thing “great”, I’d really hate to have had the phone that you had that made this one look good.  Sure, constantly tweaking wifi/4g, screen, etc you can get decent battery life, but I wanted a phone, not a half baked supercomputer that I have to tend to like it’s a newborn.  I also have at least 3-4, if not 5-6 random reboots in a day, usually at the most opportune times.  Also, a big part of the reason I bought it was for the FFC… skype? gchat? nonexistent.  Let’s not make verizon & HTC feel good until they actually deliver on some promises.  Oh, and not to mention, the latest update won’t download, so I get to do my umpteenth factory reset, let’s see if it will actually restore all my apps this time.

          • My wife is waiting for her 3rd one also in the mail.  The first one, half the display colors looked all smeared and you couldn’t read it, really strange.  VZ couldn’t fix and sent it in for replacement.  The second one rebooted like crazy, which she dealt with, but the screen suddenly stopped recognizing when and where you touched it making nav impossible.  The replacement is on the way.

            Mine has only had issues with rebooting which the update fixed and the top button is sunk in and really hard to push.  It also was having issues with texting the wrong person randomly and lagging which I haven’t noticed since the update, so maybe it’s fixed.

            My wife went back to the iPhone 4 and will be selling her 3rd TBolt when it gets here.  We took a lot of comparison pics and for the guy who said the TBot takes great pics, I have to admit the 1 year old iPhone 4 blows it away, unfortunately.

            I’m keeping my TBolt for now, but if a new phone comes out with NFC, 4G, powerful, better camera than the ip4, with great battery life (2+ days) and display, I may jump.

          • Anonymous

            It sounds like you’re waiting on the Galaxy S II my friend :-)…

          • I’m sorry for your terrible experience with the TB.   I have nothing but great things to say about it, it’s by far the best phone I’ve ever owned or played with.  

          • Anonymous

            I like rational people like you :)…

          • Q

            Umm.. Ive had a TB since it was released in March.  Im on my third one now actually.  The phone, along with Verizon and HTC support, is a joke.

        • LTE radio is power hungry. Unfortunate, but true. Get over it.
          On the other hand, turning it off is not an acceptable solution to me either.
          What is working for me is a Juice Defender. It’s throttling background data synchronization a bit to the level which is not affecting device capabilities, but is increasing battery life like twofold.

          • Anonymous

            I never tried that, but sounds pretty awesome :-).

          • I’m using Juice Defender on my stock tbolt too…. and highly recommend it!  The 3G/4G radios are off whenever the screen is off,  except for during background sync which you can cut down once every couple hours for the couple apps you actually need to background sync.

        • Ditto…I bought this phone for it’s speed and capability, not for it’s perceived life in an unplugged state.  Truth is, I can’t take my phone to work, so it stays in the truck…off…and then i drive home, charging on the way….the battery lasts plenty long for my needs!

    • Jboogie1289

      I agree with all of you. I too am pleased that the update cured the rebooting issue. And i found out, by accident, that the update allowed my phone to stay charged for 27 hours!!! I didn’t charge it the night before and woke up to find it in the red and still had 7% power remaining. Wow! Now, if they could get this Gingerbread thing fixed then it’s on.

      • Anonymous

        I am so in agreement with you. Every time I hear people complaining about battery life on blogs, the hair stands up on my neck. This morning my phone was off charge for 16 1/2 hours and I still had 41% battery power remaining. The battery talk is absurd at this point; especially since the update.

        • To anyone unhappy with the battery life of the 1450mAh stock battery, just hit http://www.HTCexpress.com and order a pair of their 1700mAh batteries (yes, the slim ones) and all will be fine…

          • Anonymous

            Ha =D! That was awesome. Great deal too 🙂

          • Q

            I have those.  They’re not really 1700mah.  They dont even last longer than the stock battery.  Also, the charger that comes with it is pretty chintzy.. the light on mine died within a day of ownership

          • Jboogie1289

            I got the 1600mah battery from Seido and I’m quite happy with it. I almost ordered the ones with the battery charger but decided against it. Didn’t like the idea of having a hunch backed battery cover either (2700 ish’ mah battery). Don’t know what to say to those that aren’t getting much out of those batteries.

          • Anonymous

            batteryboss.org  seidio, mugen, and anyone else that claims higher mah than stock in the same form fact is lieing.  They do this by altering the drain rates/voltage when they test them.  The actual cell has no extra capacity, and is of lower quality materials, and usually have shorter lifespans.  Don’t fall for that junk.

      • Jeltzv

        The only problem that I’ve seen so far is that the update killed the skype with video package I had running. Now I can’t get Skype with Video!

        • Biggsgregd

          Ya.. I am extremely pissed that I lost my vid chat. I travel a lot! Now I have to figure out what to do when I want to talk to my daughter face to face. I hope the gb update comes soon.

    • “How learned to stopped worrying about Gingerbread upgrade and love the Sense”.

    • Ambushbug

      I couldn’t agree with you more! We have two T-Bolts and they both work great, anything else that comes along is just gravy. The only thing missing I would want it a working version of Skype or a good alternative.

    • Serpico

      Well said – it’s a great device.

  • Anonymous

    Time to ditch the TB anyway with Bionic around the corner. Which by the way, is it GB?

  • Anonymous

    This response seems odd and maybe not worthy of reporting on– it’s written as if the Gingerbread update was launched, and then revoked. (it talks about pulling the update to keep “future customers” from getting it)

    I think this rep got confused between MR1, MR2, and Gingerbread.

    • Anonymous

      I like the sound of that a lot more 🙂

    • Q

      Agreed.. It sounds like the rep is confused.  She’s talking as if GB has already gone out and now they’re stopping it from going out further.

  • Brdrhoppinpro

    Idk what update it was but I just had a POP up for an update being pushed by Verizon rightnow..??

    • @Brd – me too.  I just deferred it.  I never got the one “fixing” the reboot problem (and taking away the hotspot).

      • Anonymous

        Yep just had the pop up too…figured it was the last one I didn’t do also.

  • Eric

    Funny i’m not having any issues on the official 2.3 leak for my Dinc. Been running it for a month now.

  • gfreestone

    Oh man! This is why I ditched my Samsung!

    • Anonymous

      No…you ditched your Samsung because  they completely abandon their devices. HTC is simply having issues with this one. You may want to consider rooting if it breaks your heart that much…

  • Ecffighter7232

    funny… 2.3.4 runs perfectly fine on my phone 😉 (thank you slayher & CM7 devs!)

  • Maybe they should get rid of sense and release it as a vanilla update and they wouldn’t have so many issues.

  • Anonymous

    meh, i stopped caring about official gb for my thunderbolt. cm7 is all i’ll ever need.

  • I’m going to PRETEND to be SHOCKED….

    You don’t say HTC?


    • Steve

      Yea and ill move to CM7 when Sense 3.0 is included LOL.  CM7 is great if you dont care about sense and like plain vanilla…

      • I don’t see any version of HTC Sense to be included in CM like ever.

        • It won’t be as CM7 is ASOP based. I run BAMF 4.9RC and its pretty much all Sense 3.0 🙂