Samsung is Going to Sell Refurbished Galaxy Note 7 Devices…Ugh (Updated)

Samsung announced today that they plan to recycle returned Galaxy Note 7 devices “in an environmentally friendly way.” In doing so, they also announced that they plan to sell some as refurbished. Seriously, not again.

To recycle bad Note 7s properly, Samsung said  that they will first determine if a phone can be used as a refurbished or rental device. After that, they’ll look for salvageable components (think semiconductors, camera modules, etc.) before extracting precious metals (copper, nickel, gold, and silver) from remaining parts as the devices are then trashed responsibly.  (more…)

Survey Shows Samsung Has Long Road Ahead in Reputation Department

This may not come as a shock to anyone paying attention, but Samsung, with the Galaxy Note 7 recall and now this massive political scandal, has lost major reputation points around the globe. Now, if only there was a consumer survey that could put this so-called perception into actual data. Oh, wait, there totally is, the Reputation Quotient report from The Harris Poll.  (more…)

Galaxy Note 7 Report Finds Batteries Were Irregularly Sized, Then Poorly Made

On Sunday night, Samsung is going to tell us what a handful of investigations determined was the cause of the Galaxy Note 7 recall. But before we get there, news outlets are doing their best to out the news ahead of time. The Wall Street Journal is reporting that Samsung found two issues with batteries used after at least three quality-control and supply-chain analysis firms investigated.  (more…)

Verizon is Done With You Note 7 Holdouts: Will Kill Your Calling, Might Charge You for Cost of Phone Too

Two weeks ago, Verizon pushed a software update to remaining Galaxy Note 7 devices on its network that had not yet been returned after Samsung recalled the device. The update was supposed to limit the device’s ability to charge, rendering it useless to owners who refused to get rid of the phone. Today, according to a report out of Fortune, Verizon has said that it will take more extreme measures to kill off the Note 7 once and for all because thousands of people refuse to turn the phone in.  (more…)