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Verizon Disabled Paypal Fingerprint Payment Support on the Galaxy S5, Google Wallet Works Though

What’s that? You thought Download Booster was the only feature that a U.S. carrier would remove from the brand new Samsung Galaxy S5? Silly, you. I’d imagine Download Booster is only the first of many. After spending only a few minutes with the Verizon variant of the GS5, we have already discovered that Big Red has pulled Paypal payments authorized with your fingerprint, another of the major features promoted by Samsung for their 2014 flagship. It was also announced this morning by Paypal.

I noticed the missing feature, because in our video yesterday on how to setup the fingerprint scanner in the Galaxy S5 on the AT&T model, Paypal is listed as one of the features that can be used. On the Verizon model, that entire option is gone, along with any chance of getting it installed.

To get it up and running on the AT&T model, the phone requires that you download an app called NNL Fingerprint Passport, which is FIDO (Fast Identity Online Alliance) ready software that allows you to authorize your fingerprint for payments. Once that has been activated, you link the app to your Paypal account, so that you can then make payments with your finger. Again, this section of the Fingerprint settings menu is completely gone.

I should point out that I tried to install the NNL Fingerprint Passport app on the Verizon variant through Samsung’s app store and was told that it “will not work on your device.” Somehow, installation is being blocked. Assuming I got it installed somehow, I’m not sure there would even be a way to link it to Paypal, though, so it’s probably a battle that’s not worth fighting. We will try to sideload some apps if we can, just to be sure.

Thanks, Verizon, for killing that off. Now the fingerprint scanner is only good for unlocking the phone and accessing your Samsung account.

(Verizon left, AT&T right.)

no paypal gs5 att paypal gs5

In semi-related payment news, Google Wallet installed just fine on the Verizon variant and can even be used with Tap & Pay. That’s not really that big of a surprise, since Kit Kat changed the way mobile secure payments work, but we figured some of you were worried knowing the backstory of the battle between carriers and Google Wallet.

google wallet

More Galaxy S5 info coming.

  • kelly1519

    Verizon finalized its purchase of Vodafone’s 45%
    stake in Verizon Wireless out of Europe. The acquisition gives the largest
    wireless provider in the US, complete control of its wireless assets, the most
    profitable and fastest growing segment of its business http://bit.ly/1eGzqGR

  • JP
  • JRIzzle
  • JRizzle
  • Chris

    i just switched from VZW a few weeks back…. to T-Mobile. This is the kind of horseshit that used to drive me crazy (Wallet c-block in earlier phones…. download booster blocking, etc).

  • socalrailroader

    It’s Verizon, no shocker there.

  • CapnShiner

    This is one of many reasons I can’t wait until CDMA is phased out altogether. Once the carriers get VoLTE working reliably enough, I predict that the network will go all LTE and CDMA will no longer be supported. Once that happens, phones should be available that will work on any carrier once unlocked. At that point, Verizon won’t be able to block software features because customers could just get their device somewhere else and pop in a Verizon SIM.

  • ZacharyTol

    Join this awesome Galaxy S5 Owners community on Google+


  • BOB Dudek

    The Paypal droid app works fine for ALL my hundreds of transactions a month..and is blazing fast..I use old reliable.. Roboform Android App…it logs me in as fast as a oily finger….and keeps my screen tidy.

  • z32589

    Verizon – disable a feature!!?? WHAT?? Verizon is the WORST – I hope their market research people read this comment. I switched to T-Mobile and don’t ever plan on coming back.

  • RaptorOO7

    Time to fire up the complaint forms to the FCC about Verizon blocking apps from installing, you know that little clause they like to ignore and agreed to for the 700Mhz spectrum.

    • Adrynalyne

      They aren’t keeping paypal from installing.

    • ThomasMoneyhon

      I complained many times about the google wallet farce where they openly lied to the FCC about blocking the app, because why would google openly block an app?? The FCC didn’t care.

  • The recent news states that Verizon Communications Inc. gets vote of confidence from Morgan Stanley, which joins other sell side analysts in upgrading telecom giant’s target price http://j.mp/vz-company

  • Jason Kahn

    Been using T-Mobile for a month if your city folk it’s the way to go. Of course I went nexus 5 so I could always pop an AT&T sim in while traveling

  • YtramX

    I just don’t understand why this doesn’t fall under the same precedents set with the Windows/IE kerfuffle from years back.

    • Adrynalyne

      Why would it?

      It doesn’t stop you from using the paypal app, it doesn’t leave you with only Samsung options, nor does it prevent you from using another payment system.

      • BOB Dudek

        DUH x 10.

    • ThomasMoneyhon

      If your taking about windows/IE someone should sue apple. Can’t change the mailto: links to open in anything but APPLES mail, addresses to open in APPLES maps, URL links to open in safari etc. with the majority they have in the USA of smartphones (and tablets) you would easily EASILY make money with a class action. Why no one has gone for it is beyond me.

  • Michael Quinlan

    Whenever a carrier disables or otherwise modified manufacturer-claimed features, they should be required to make out painfully obvious before purchase. Anything less is dishonest, misleading, and completely Verizon-like.

  • Things like this are why I switched to T-Mobile (granted they have great coverage in the area I live). I’m still sour about how they treated GNex owners.

  • Kane Desousa

    Really? Verizon is ridiculous… They have the best network for 4glte so they think they can ruin phones..

  • NickA

    That was one of the reasons I was getting this phone. It doesn’t matter what carrier you go with anymore, they all screw you in one way or another. Laws, we need laws!

  • flosserelli

    Verizon is the most anti-competitive, anti-consumer corporation on the planet. I am so glad this is my last month with those douchebags.

    • CapnShiner

      Wrong. I think that honor goes to Comcast. Verizon is not far behind and neither are AT&T or Apple.

  • Christopher Bement

    And yet people still let Verizon run their phones.

    • Adrynalyne

      If its not one carrier, its another.

      Really we should be yelling at other carriers to better their network coverage so Verizon has less of an edge, no pun intended.

      • CHRIS42060

        I am so happy my area and 99% of the areas I travel to have excellent AT&T coverage.

        • ThomasMoneyhon

          Yeah its really a 99% (VZW) to 95% (att) argument. does that extra 4% really mean much to you? if it does stick with Verizon. If not save the money and the butt hurt and change carriers.

    • LionStone

      Why not? This just affects S5 users, they’re not hurting my present phone or my future mobile so I don’t have any issue, it sucks but doesn’t affect everybody.

  • CHRIS42060

    Kellen…… I think the big question here is why did you cancel your GQ subscription?

    • 213ninja

      That was good.

  • jimbob

    What’s that? You thought that Verizon didn’t suck? Silly you, of course Verizon sucks!

    • BOB Dudek

      As RJDowny would ..” A vastly overdone amount of murderous rubbish we do smell”

  • whorizon

    man [email protected] verizon. I’m stuck with unlimited data, but just for this i’m gonna burn 50 more GB of data this month.

    • XboxOne

      Yeah that’ll hurt them.

    • Brian Barcus

      If you’re not already burning 50+GB/month you probably aren’t getting your money’s worth.

      • If you use only 2GB a month they are getting their moneys worth. They charge $30 for 2 GB but $29.99 for unlimited. I range from 7GB – 40GB depending on what the month brings.

  • Will Frame

    HAHAHAHAHA. I called it. Hey, at least they didn’t try to cram their logo on the front this time. They’re getting better. Right, guys? Guys?

    Why do you people even give them your money? They clearly hate you.

    • BOB Dudek

      Accept the hate you know… the rest of the carriers really HATE.

  • Cael

    Nobody knew that ISIS was going to be the only mobile payment system on Verizon’s S5 to use the fingerprint scanner? I thought everyone would have known that.

  • Defenestratus

    Oh yeah, I remember when they disabled the fingerprint scanner on the iPhone 5S too…


    • Adrynalyne

      And people try to claim that Samsung has clout with the carriers. No they don’t, they bend over and ask for more.

      • ThomasMoneyhon

        Vote with your wallet. This is just another of the hundreds of reasons people should have for leaving verizon

        • Bionic_Pags

          I agree…but Unlimited data still trumps them all. Once they pry that away from me (which someday they will) then I’m gone. I’ve been month to month for years.

    • Verizoom

      Verizon has disabled PAYPAL fingerprint payments (iP5S doesn’t allow PP payments), NOT the fingerprint scanner altogether on Galaxy S5. Am I right?

  • Ryan Batty

    Don’t understand all the pissing and moaning about Verizon. If it bothers you that much than go to a different network. Or stay with Verizon because the network is superior. You can’t have it all

    • Defenestratus

      I sacked my 3 lines with verizon and went to T-mo. So I’m bitching about it posthumously 😛

      • BOB Dudek

        Our condolences..brave Lad.

    • Chris

      That’s their problem. They are that big that they get away with it

    • Will Frame

      Their network is superior if you live in a place where your wife is also your sister, but otherwise, coverage is comparable enough that there’s no reason to let them treat you like this. I never have any coverage issues with AT&T and they leave MOST features intact on the flagship phones.

      • ThomasMoneyhon

        Exactly. Also nationwide tests by an independent third party state att is faster. They are also cheaper. AT&T has also never forced customers to change plans to get a phone on discount. Also if you live in Texas att is based out of San Antonio so they have the superior network in all the Texas major cities.

    • ceruleanblue

      If you simply leave a network every time you’re unhappy, eventually you’ll have no network to go to. It’s better to voice your complaints and try to change the policies you dislike. The course of action you suggest changes nothing.

      • CHRIS42060

        To be honest though how often has Verizon listened to consumers? They are too big to care at this point. They are similar to Comcast in this respect. Regardless of what they do most customers will stay.

      • ThomasMoneyhon

        Unless you have a CEO who has stated he DOES NOT care.
        No expansion of FIOS, Will NEVER compete on price (words directly from his mouth), and ‘The friction we have put in place on upgrading to a new smartphone has helped the companies bottom line. (he wants it to be harder for you to get your upgrade).
        From their CFO:
        Basically he admits the network is the biggest, but its not the best.

        • CapnShiner

          Once again, misleading information coming from a someone who seems to be a corporate shill for AT&T. That article is from November 2013 and they promised to have the issue resolved by the end of 2013. We’re now more than 4 months into 2014. Is there any evidence that problem still exists?

  • rals

    The future of mobile needs some serious reform. These carriers are getting out of hand. They should be nothing more than a way for me use a mobile device on their network. These mobile manufacturers need to setup an alliance to stop this douche baggery. I can’t even imagine why Samsung would have allowed this, they are in a better position now than they were ever.


    Will Google wallet work on all kit kit phones on Verizon now?

    • Defenestratus

      No. Google, nor Samsung, nor NXP will support HCE over NFC right now for their chipsets (NXP). Until this is done, only devices with the correct chipsets will be enabled.

      (Although I’d be interested to see if the S5 has an NXP chipset)

      • Cael

        I coulda swore it was said that they would be issuing a fix to that.

      • DanThompson87

        The article says tap and pay works on the S5….

  • flosserelli

    I said this the other day and I will say it again. If Apple put this on the iphone, Verizon wouldn’t touch it. Way to go, Samsung. At least Verizon customers aren’t the only ones getting bent over by Verizon.

    • Defenestratus

      They did put it on the iPhone 5S- remember the whole hoopla about it having a fingerprint scanner?

      Verizon didn’t block that did they.

      • flosserelli

        That is precisely my point. Apple tells the carriers to sell the iphone unmolested, or GTFO. Samsung obviously doesn’t have the balls to do that.

        • PoisonApple31

          That’s thanks to Apple’s old exclusivity with AT&T – without that they wouldn’t have had the leverage on the other carriers.

      • jimbob

        Defenestratus, meet the point. The point, meet Defenestratus.

    • Cael

      Verizon might be paying that $$ to have it their way.

      • flosserelli

        I wouldn’t doubt that. Which essentially means Verizon customers are paying to have features removed from their phones.

  • Quite frankly, I think Download Booster is cooler and am super pissed that we won’t be seeing it on most, if not all, US carriers. Was looking forward to trying that out on my AT&T unlimited data SIM. :/

    • Cael

      I have a question… what if you bought a T-Mobile S5? lol

  • Seth Merritt

    I know that a lot of you have no choice but to use verizon, but god damn this would infuriate me.

  • S

    If Samsung stood up for their products and told Verizon NO. Big Red wound not try this crap, if it meant they couldn’t sell S5’s.

    • Uncle Ruckus

      Verizon enjoys bending Samsung over the same way they do to us

  • JBartcaps

    Honestly, I would probably never use that feature, but the fact that Verizon thinks they own the device is baffling

    • Adrynalyne

      It shouldn’t be baffling. They purposely disabled Blocking Mode on some Samsung devices. This is just more of the same to further their own agenda.

      • trumpet444

        As in blocking phone calls? As far as I know, they didn’t disable that in iOS7. It’s tiring to see android phone manufacturers not use the little bit of balls they have. Apple says jump and VZW says how high.

        • Adrynalyne

          Right. Wasn’t mentioning iPhones 😉

      • ThomasMoneyhon

        Right. Its not baffling at all. YOU pay for it YOU own it, yet YOU WILL NOT be able to tinker with it, even IF you assume all risks and don’t hold Verizon liable for it, and THEY say what YOU can do with YOUR device.
        of course this makes perfect sense /s.

    • devman

      They have been doing this for over a decade at this point. On the original Motorola Razr (yes the 2003 flip phone), they removed OBEX from bluetooth and disallowed file transfer over USB so that you’d be forced to buy Ringtones from their store. Wanted to transfer pictures you took off the phone, had to pay them for that too. Fast forward a couple of years when smartphones start being a thing, they cripple the GPS so that it only works with VZ Navigator, can’t use other map apps with it. Fast forward again, locked bootloaders, disabled features (Blocking mode anyone).

      Verizon has always done this since as long as I’ve been a customer. The Galaxy S3 was the final straw in that, when my contract is up in July I’m sacking 5 lines with Verizon.

  • Colts5609

    More everything indeed. So happy I left Verizon. It’s the little things, like this, that really pissed me off.

    • flosserelli

      I didn’t even want the S5 but I am done. This is my last month with them. I am seriously considering mailing them a check after wiping my ass with it.

      • Reginald Spence II

        Epic LOLs over here on that one! Hilarious!

      • BenG

        You should do this and make a YouTube video of it, it will go viral hell I’ll pry watch it at least 20 times myself.

  • Reason #108529 why I will never buy a non-Nexus, GPE, or Dev Edition phone again.

  • JSo

    Verizon is the party pooper of carriers.

  • debonu

    That’s just not cool… I was honestly looking forward to that feature… =(

  • blakjakdavy

    How do Samsung not have the pull to prevent this? I’d have thought by now they’d be in the position to get bloatware free, full featured phones on every carrier just like Apple, because not carrying the newest galaxy would be carrier suicide.

    • LionStone

      Obviously it’s not carrier suicide… VZW said “no”, take it or leave it and obviously Sammy took it. You know why there isn’t a Galaxy S4 Active on VZW right?, because it didn’t pass their testing and they said no and so they don’t carry it.

      • ThomasMoneyhon

        Same they said about the s4 zoom, the lg G flex, the HTC one X, etc.

      • PoisonApple31

        Or Samsung just didn’t ask… and obeyed. S4 Active lol – did anyone really even care?

  • Ray

    they know what’s best for us….NOT

  • Russ Corwin

    Thanks Verizon

  • Mark Mann

    Verizon: “Here’s the all new Samsung 4.5”

    • GTH_Verizon

      Verizon: Let me fix that S5 for you
      You: But I like it the way it is
      Verizon: We know what’s best for you, we know you only want our services and to help you out will block anything that limits you from giving your money to any other services not provided by us.
      You: Why are your hands in my pocket?
      Verizon: We know by removing the nickel and dimes from your pockets, that you can move more freely now.

    • feztheforeigner

      They’re turning it into a Galaxy 5C…

  • TopXKiller

    Thanks for protecting us Verizon.. NOT!

  • Scumbag Verizon =/

    • JSo


    • Good_Ole_Pinocchio

      *Checks YouTube Page* . . . Nope no S5 Review up yet.

    • Maxim∑

      Breaking News: Verizon disables Galaxy S5 from booting

      • FUVerizon @ssKlown Shammo

        Watch Verizon add Fingerprint scanning to ISIS mobile, just wait

    • Daeshaun Griffiths

      Need to be able to favorite this.

    • jeff manning