Home

Share this Story

Moto X MotoMaker Cards From AT&T Can’t Currently be Purchased at Full Retail, Have to be Attached to Upgrades

motomaker moto x

Well, folks, I have some semi-sad news to share. I just stopped off at two AT&T stores to try and pick up a 16GB Moto X “Design It” card to giveaway on the site, so that one of you lucky DL readers could customize your own phone, and was denied. I worked with a rep for a solid 30 or so minutes at one store to try and figure out how I could purchase a card for the full retail amount of a Moto X, but his system was locked into forcing the cards to be attached to an account and to only be used with upgrades. 

In other words, you can’t buy a Moto X “Design It” card in store at full retail at this time and then head to MotoMaker.com to customize your own phone. You can only purchase a card if you have an upgrade available. Since MotoMaker is only half working at this time, that certainly limits some of its potential customer base at the moment.

I’d assume that the MotoMaker software isn’t quite ready for prime time yet if it has these limitations. That’s unfortunate for you, precious DL crew, as we were ready to give away a custom Moto X. I think this also shows that setting up a system like this isn’t as easy as we all probably assumed, and why they are only launching with one carrier to start.

We’ll keep an eye on the system and hope that it opens up in the near future. Also, with news of the developer editions dropping in days, it shouldn’t be long before we can start doing giveaways. And should you jump into a store to try your hand at this full retail process, let us know if you have any success.

  • Khajonsak Jermprapai

    Eff you AT&T

  • James

    I’m boring, I’d go for a black front, woven black back, and blue accents

  • bhajan sahi

    hey everyone i was able to pick one up off contract. they said as long as i am a at&t customer i can… plus i picked one up on the next program. both 32 gigs

    • Dregur

      How did you do it? I’m also an AT&T customer and I couldn’t do it when I went in yesterday.

      • bhajan sahi

        I went to the store and asked them if I couldb,jn buy it at full retail and they said yes. They gave me a choice of 32 or 16 gigs. I went with the 32. All I paid was the taxes. Which was 52.80. my payments are $32 a month. and yeah. lol.. It did take them an hour to get everything to work.

        • Dregur

          Wait, did you do it with AT&T Next? I tried to buy it off contract, and they couldn’t do it.

          • bhajan sahi

            Yes just buy it with AT&T NEXT and then call 611 from your phone and pay the whole thing off. there’s no contract

  • Sean Bello

    I could’ve done it. Just sayin. it’s done through direct fulfill and the option for “new activation, upgrade, or other is there. other, I’m guessing, would be as a gift, etc.

  • KleenDroid

    We appreciate your trying.

  • Jordan Pfingsten

    Alright, now THIS is finally something that you guys have a reason to be able to bitch and moan in the comments about.

  • TheDevil

    Bah. Thanks, Obama!

  • ApplesNAndroids

    I went to VZW today to look at the Maxx so I could decide that vs the X. I almost walked out with the Maxx (full retail) That phone is amazing!

  • RaptorOO7

    Once again why does Motorola exist. This is another EPIC failure on their part. They are allowing US carriers to dictate the terms of their existence. It’s not working out so well for BB and it won’t work out for Motorola in the long term.

  • Tim242

    More fail.

  • Brian O.

    Feel free to send one my way :)

  • Godzilla

    …….

  • migespy

    Not sure if this is an actual company policy. You may have better luck calling sales for help. I had this issue with Verizon a while back with the HTC 8X. They wouldn’t sell it to me full retail only if I upgraded. I left pretty upset. I then called customer service and was able to purchase at full retail no problem. They told me that was wrong and that most corporate stores work off quota/commission (I can’t verify this). It behooves them to sell contract renewals rather than full retail as contract renewals with subsidized phones make them more money. I have since left Verizon and am now on AT&T. Looks like I can’t escape the corporate nonsense. Until Sprint and T-Mobile vastly improve their infrastructure and wireless reliability; we are going to need Verizon and AT&T a lot more than they need us. We complain about their policy and corporate garbage; however, we still seem to give them business. Here’s to a cellular revolution.

    • Dregur

      I don’t think that’s the case. When I tried to buy it off contract, and it wouldn’t take into my account even with a manager override.

      • migespy

        Copy that. Figured I mention it in case it helped.

  • Kanaga Deepan N

    Motorola, I hate you MORE for bending before AT&T first for EXCLUSIVE customization, then for blocking MotoMaker for users who love to have their grandfathered UL data plan….

    • Tim242

      You don’t lose unlimited data on upgrade with at&t.

  • Morbid138

    You guys should only make these giveaways for people that are members to DL. when there’s an interesting article you get 200-300 comments, when you giveaway something there’s at least 1000 comments!

    • http://www.unappreciatedscholars.com/ Steven Shreve

      Lots of people read this site every day but don’t comment often (or at all).

      • droidftw

        I’ve been a reader of the site for 3 years (check my comment history) but I rarely comment.

        • michael arazan

          I became a fan of the site in june 2011 when researching new phones to replace my D1

    • Big_EZ

      I agree, but it doesn’t mean those people aren’t readers just because they don’t normally post in discus. Sometimes I go to reply but don’t just because discus sucks so bad.

  • Tony Stark

    That would’ve been an epic giveaway. One of the many reasons why DL is the best, you guys rock.

  • tyguy829

    Carriers ruin literally every single phone launch….

    • Unknown2124

      I hope Google learns from this one…

      • trumpet444

        Google and Android device manufacturers should learn from Apple. Say what you want about that company but they at least have the balls to stand up against all the carrier bull$hit that usually screws up android device launches. Considering all the bloatware, carrier branding with massive 4G/LTE logos all over the phone, launching devices on different days (or months) for different carriers, etc….. android device launches and updates are ALWAYS a mess.

        Apple can be a di@khead company sometimes, but at least they have their device launch and update game locked down

  • Guest

    This is definitely the at&t’s new logo

    http://www.maclife.com/files/u220903/AT_T_Death_Star_big.jpg

    • Godzilla

      :)

      • Guest

        DESTROY THAT PIECE OF SH…!!!

        • Godzilla

          There is no destroying the Enterprise

        • Guest

          ENTERPRISE, DESTROY THAT….!!!!

  • moelsen8

    eh, better off not giving your money to AT&T anyway. F ‘em.

  • http://twitter.com/Mr_Esquire_K Iron_Catastrofe

    Well the effort is definitely appreciated. I should go check the phone out if this at&t store is carrying it

    • Justin W

      I got to mess with one an hour ago in mine. They were out of stock of the device, but they had a floor model (one that actually works, not a dummy), and it’s pretty sweet. I’m just sad that I can’t customize one at full price :(

  • Guest
  • MichaelFranz

    exclusively ridiculous….

  • Godzilla

    • chris420o

      god i hate him with every bone of my body….whos robin? matt damon?

      • Tyler Durden

        who’d you want? the down syndrome ryan gosling, the too old jim caviziel, the douche from magic mike? Ben Affleck has showed he’s got talent ever since Argo and The Town.

        • Patrick Crumpler

          Really? The Town?

          • Butters619

            The Town is a great movie.

          • Tyler Durden

            The Town was great. The writing, the directing, and the acting made it one of the best movies of 2010. It got shafted by the Academy Awards.

          • Tony Stark

            The problem with your argument is that Affleck directed both of those movies.

          • Butters619

            He also acted in both. And did a good job.

          • Tony Stark

            But that’s exactly my point, he can only act in movies that he directs.

          • Tyler Durden

            Good Will Hunting, Armageddon, Hollywoodland, State of play, The Company Men. He didn’t direct those.

          • Tony Stark

            And he was painful to watch in all of them

          • michael arazan

            John woo directed Paycheck which was mildly thrilling

          • The Phenom

            Nor did he Dogma that was Kevin Smith.

          • Butters619

            Don’t forget about Dogma.

          • Tony Stark

            I actually didn’t see that one

          • Blue Sun

            I often say to people I believe Ben played himself in Mallrats.

          • Butters619

            Mallrats is one of those movies I could watch 1000 times.

          • michael arazan

            Trying to screw women in an uncomfortable place?

          • EC8CH

            so full of win

          • michael arazan

            Was Wisconsin really that bad?

        • Tony Stark

          Ryan Reynolds. Too bad he’s already that thing from X-Men and the Gay Latern.

          • Tyler Durden

            Eh Green Lantern ruined most of it, Safe House kind of rekindled what he had, but now being Deadpool he’s back on the right track. He should stick to comedies.

          • Tony Stark

            I was impressed with his performance in Safe House. He is much more well rounded than Affleck is.

            He was also good in the Amityville movie

      • michael arazan

        Would be better to have Jay And Silent Bob to be the new Batman and Robin than Ben Afflack

        Can’t even imagine how bad they’ll screw up the Justice League Movie. Studio Execs should listen to fans and not the marketing and financials to make the movies

      • numbnuts

        Can you people please get back to bashing AT&T?

  • WCM3

    It’s the thought that counts. Thanks, Kellen!

  • Daeshaun Griffiths

    i’m going to be patient on this one. There’s so many options.

  • MikeSaver

    Can you do a custom moto X with a developer edition?

    • Godzilla

      dont know yet

    • P3droid

      Dev phones are only slated to be black/white.

      • Godzilla

        P3 is active lately!

        • Daeshaun Griffiths

          what might that mean?

          • Godzilla

            Brace yourselves, Holiday phone news is coming

      • aye_winchell

        well i just did see this on the bottom of the motomaker page there is a section for the dev edition

        “Techies behold. Moto X Developer Edition will have a look all its own, 32 gigs, and of course—an unlockable bootloader.*”

      • Kanaga Deepan N

        If this is TRUE, then it means Motorola wants to sell Moto X to hipsters ONLY and DO NOT care about geeks and True Android lovers…

  • Godzilla

    Ben Afleck playing the next Batman, verizon getting rid of unlimited by 2014 most likely, and now this. Yeah the last 24 hours have sucked.

    • MichaelFranz

      next thing we know…

      • Godzilla

        LMAO

        • MichaelFranz

          did you immediately do what i did and say Matt Damon just like in Team America :)

          • Godzilla

            pretty much

          • MichaelFranz

            got another one….lol

          • Godzilla

            ha

    • aye_winchell

      they cant get rid of unlimited by 2014, unless you mean the end, with would be by 2015. I’m under contract with unlimited until may of 2014. On second though i hope you’re right, if they breach my contract to get me off unlimited, id just laugh in there faces and leave.

      • Godzilla

        they woudnt breach any contracts, they would end it for those who are out of contract and buying full price phones to avoid upgrades

        • aye_winchell

          is see what your saying, you’re right for those that arnt under contract, i always kinda figured they wait until every one with unlimited was off contract then kill them all at once, but you’re probably right.

          • C-Law

            I just don’t see why they would rather lose us as customers than let us stay with unlimited

      • Justtyn Hutcheson

        They can end unlimited anytime they wish, they just won’t end it for you until the month your contract is up. At which point you would be asked to choose a data tier to continue service.

        • Godzilla

          exactly

        • aye_winchell

          well yeah, but it wont end for me until may, at which point yes, that is exactly what i think will happen, and ill laugh and point and leave.

    • Justtyn Hutcheson

      Wait, how did I miss the Verizon unlimited being removed completely by 2014? That will heavily affect my next device purchase.

      • Godzilla

        not confirmed, but this is what im hearing as a major possibility. That is why they are getting ready to introduce those new plans.

        • Justtyn Hutcheson

          Great, now I have to wait until this rumor gets fleshed out. I’m not going to buy a phone off contract if I’m just going to change carriers in less than a year.

          • Godzilla

            I personally think there are too many complications to get it done by January. I think mid 2014 is more realistic. Who knows

          • Justtyn Hutcheson

            Even mid 2014 is too soon. If I pay full price I’m going to make sure it lasts for a minimum of 2 years, and that still screws me over. Not to mention that my contracts end in 2 weeks, so after that I’m completely at Verizon’s mercy.

          • Godzilla

            Well where do you live? Is it just you or do you have family? If it was just you i’d suggest going T mobile as long as they have good coverage where you life.

            They are going to challenge Verizon’s network within the next year or so, bet on it.

          • Justtyn Hutcheson

            I’m in Atlanta, which (according to their site) has pretty great coverage at my house, my work, and my wife’s work. We should even be able to pickup LTE, which would be great. The only place we’d really have an issue is at her mom’s in SC, since they aren’t quite close enough to the interstate or a major city to have HSPA.

            I’ve been on the fence a while, so I may go ahead and suck it up, head to T-Mobile this weekend and see how long a trial period I can get.

          • Godzilla

            Its a 14 day trial. Within that 14 days you can return the phone for a full refund, some stores may charge a restock fee, but most will wave it. You only pay for the services used during the 14 days. So what im saying is you can try them out for cheap for 14 day sand make a decision.

          • Curtis

            Give him a break… Life’n ain’t easy!

          • Big_EZ

            I have a unlimited data line that’s under contract until March 2015. They won’t take my Unlimited data unless they let me out of my contracts.

          • Pedro

            But you’d be able to use your phone on the other carrier (unless you go to Sprint).

          • Justtyn Hutcheson

            Not really. Verizon devices may support Band 4 LTE (except the HTC One), but they don’t support 1700 AWS for HSPA+, which rules out my #1 choice of T-Mobile since it would drop from LTE to EDGE. If my only other choice is AT&T I’ll just stick with Verizon, as prepaid carriers aren’t really an option for me.

          • kixofmyg0t
        • Big_EZ

          If they take my Unlimited data, they better let me out of my contracts without an ETF.

          • Justtyn Hutcheson

            They won’t take it until your contract expires. It has likely reached the point where the number of unlimited data subscribers with contracts ending within the next year is very high, so they’re putting everything in motion to end unlimited data entirely. They start late 2013/early 2014 with the people already out of contract, and then as people come off contract they’ll need to choose a data tier to continue service.

          • C-Law

            Why do they wanna get rid of us unlimited data customers? Most of us will leave if they force us off instead of signing new tiered data contracts and they are getting extra money from us bc we pay subsidies without buying subsidized phones. I doubt many of us are using huge amounts of data anyway, probably just a handful.

  • Jivester

    too late, ordered mine this morning :)

    • Jivester

      Something else I noticed…the moto x has almost zero ability to really demonstrate all the perks it has in in-store demos. They didn’t have a notifications, noone logged in, I sneakily set up the “OK Google Now” but also what about all the smart actions or whatever they are called…if it is designed for mass appeal, they better figure out how to sell the appealing parts in stores so not just geeks like me buy one.

      • tuname1t

        Hahaha hopefully the “OK Google Now” is locked to your voice and unable to be used by anyone else.

        • Jivester

          Definitely is!!!! haha

          • tuname1t

            haha

          • Kanaga Deepan N

            I see what u did there… :D

  • jose

    AT&T and Verizon are in full butt-rape mode today.

    • Godzilla

      ha, truth

    • tyguy829

      *this year

      • CoreRooted

        This century.

        • Unknown2124

          No, that’s too much…

        • Inquizitor

          *this industry

    • JonathonFlores

      yeah but I sure am glad AT&T was willing to iron out all the wrinkles for everybody else. Should make for a flawless experience once it’s rolled out to my side of town.

      • Eric

        AT&T is ALWAYS willing to take something first. They are like the first person at Thanksgiving to grab some Turkey.

    • Leannem_riley

      I basically make
      about $6,000-$8,000 a month online. It’s enough to comfortably replace my old
      jobs income, especially considering I only work about 10-13 hours a week from
      home. This is how to start>………..www.jobs34.ℂom

  • Gibbs

    ATT is killing this phone

    • Godzilla

      so true, why moto agreed to exclusive rights is beyond me

      • MichaelFranz

        VZW – kills LTE Gnex
        ATT – kills Moto X coolness

        • aye_winchell

          well to be fair Moto hasn’t done themselves any favors either, they agreed to exclusivity and for a phone that was supposed to be for the masses they sure haven’t had a roll out that made it easy for the masses to get their hand on. But your right, carriers never make the phones, but they always manage to find a way to kill them.

          • MichaelFranz

            only smart thing about it is that it forces you to go into an ATT store. So their foot traffic improves which is good for business but they still should allow it to be sold for both contract and non contract pricing. personally i think we will see this changed once word gets out

          • aye_winchell

            I agree, and im sure that there very good reasons for doing it the way they did, production schedual/supply may have been a reason as well but they could have done a better job, i suppose with opening up a new factory and all the logistics and whatnot its not completely surprising that there have been some hiccups and some things that they could look back on and say “we could have done that better”.

        • sk3litor

          Seems to be a pattern here. Carriers suck. Screw it my next phone will be an iphone;)

      • Justtyn Hutcheson

        Most likely because they were willing to pony up the cash to build out develop and test the Moto Maker infrastructure, including training, logistics, activation, etc. Verizon spends their money on their network, AT&T spends theirs on devices.

    • kretz7

      I was so excited to get this today, but moto lost my business. AT&T called support and said it’d be at least 14 days before I would receive it. What sort of horrible business model is that? The reason this phone is popular is because of moto maker and new customers are going in and being told you have to pay for the device and 2 weeks of service, but not have anything to show for it? No loaner device, just paying for moto to take their sweet time making it. Who knows if it would have been longer. I walked out without a phone, so not only did moto lose business, but AT&T did as well because I wanted a customized moto x in 4 days. Any other person would probably have bought another device and moto loses a sale. Good idea, horrible execution. Waiting a couple months for the next nexus. :-

  • tuname1t

    And the news just keeps getting better… maybe Google is influencing Moto as this release is almost as bad as a Nexus release.

  • Greg Morgan

    Wow, Moto keeps finding ways to F this up.

  • Zach B.

    ..

  • Godzilla

    LOL, fail.