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Google Looks to Hire Work Staff for Nexus Device Call Center?

According to an uncovered job listing from Randstand Staffing, an un-named company is looking for Android afficianados that can provide over-the-phone support to resolve caller issues on mobile payments, digital media, and device support. The company doing the hiring “just released an Android tablet” and is based in Mountain View, CA which points to one company, Google.

With Google releasing multiple Nexus devices this year, it makes perfect sense that they would have something like this in place for the confused masses (I thought that’s what we were here for), and it actually has me thinking something like this should have been in place some time ago. Below is the full job listing and job description.

For those looking to apply, I did some further digging and found you this. Good luck.

Via: Geek

  • Kheir Francis

    Bring jobs like this to NY, Working for google would be awesome

  • ian

    What Google actually having customer service?

  • I actually got a call back. They’re going to send me an email and said training starts in about a week

  • Stewie

    Typical meat market call center… note it is for evening and graveyard shift, otherwise it would be $14-15/hr. Never again…. and you don’t work for Google, you’re a frackin temp, believe me you don’t want this….

  • The amount of headaches 1 of these call centers would have saved me in my Nexus1 days….sigh. Good move by Google tho, this is definitely something they need with the Nexus line not only being for diehards & devs anymore.

  • chris125

    This seems to reinforce that it won’t be sold in carrier stores.

  • Colin Vesper

    The automated process said I didn’t make the cut, but I am very much overqualified. Whatever, California is too far away anyways.

  • I would do this on the side if it was a remote job opportunity for 3 months. I think it would be pretty fun. Can’t move to SF though!

  • Havoc70

    too bad its only Level one…but man to work for G would be sweet

  • I just applied to see what the process was. Defiantly a temp position and not much else.

    • Jay

      Where did you apply?

      • zachariah smiley

        Google the company and type in android in the search. I applied but they aren’t allowing remote work.

  • Hmm… I would do this.

    • Good_Ole_Pinocchio

      Then APply

  • lrohenaz

    I dunno about this though…. Google has always had a strict policy not to use staffing agencies or recruiters.

    • JoshGroff

      Could be ASUS or Samsung.

    • rockstar323

      This is the first time they are going with a calling center for customer service. They may want to do it right.

  • This development is about 2 years overdue.

  • The site is experiencing significant issues…

  • BigFonz

    $19 an hour is pretty good for an entry level job.

    • antinorm

      You couldn’t pay me enough to work at a call center again. I did customer service for [large national ISP] several years ago…ended up just walking out one day. I couldn’t take it anymore.

      • Sean Livingston

        lol. I can understand that. I currently do technical support for a national ISP. I be feelin like that often, lol.

        • Stephen

          ^^same, but I’d take a job with google

          • AnotherAndroidKid

            Heck. I’d do this for fun and to get in with google if they’d let me do it remotely.

    • Radgatt

      But what’s the cost of living though?

      • rockstar323

        San Fran bay area is one of the highest in the country.

      • Extremely high.

      • PhillipCun

        at $19/hr you will NOT be able to afford to live in SF. Parking alone is $300-500 a month depending on the area. Rent is much more than LA.

        • Move to salt lake city 😀 besides the lame mormons it’s pretty low cost of living

      • TSY87

        cost of living in the SF area is probably one of, if not, the highest in CA. $19/hour is not very much over there.

    • michael arazan

      Do I have to live in India or China, and speak English with a very bad accent in order to get the job?

  • Good_Ole_Pinocchio

    Level 1 Help Desk huh?… I mean I am currently about to leave my Level 1 position for a new opportunity… but to get my foot in the door at Google?…. I may have jumped on this if I didn’t find a position that suited me perfectly in the mobile industry…… If anyone is interested Apply to Google you never know where it may lead.

  • MikeCiggy

    I would love to work for Google but according to the requirements I am over qualified… They are going to hire people who only have a highschool degree to support users of Nexus devices that probably already know more then the support guys do?

    No thanks, Ill stick to my forum friends for when things go terribly wrong.

    • PhillipCun

      yeah but you have to remember this is probably for the general consumer. and if you need that level of help when something goes “terribly wrong” it probably relates to root which they won’t support anyway.

      If you root and you mess up your phone I don’t think you would ask the Google to fix it anyway.

  • ddevito

    Rep: “Good morning this is Google Nexus support my name is [] can I help you?”

    Caller: “Yes, can you help me root my phone?!”


    • EndiSky

      You are calling Google though. Hanging up on you is what the carriers would do, not the Goog.

  • Bigsike

    In a second..

  • KleenDroid