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Verizon’s Return Policy Changing to 14 Days


By now you’ve all heard that Verizon is changing their device upgrade policy, but this week we also received a tip that the return policy will see some tweaking as well.  You will now get 14 days from the time you purchase a phone, meaning it’s more important than ever to choose the right device the first time.

From Verizon…

Starting January 16, we will introduce a 14-day return policy on new devices, similar to practices of other major retailers of consumer electronic products.  We believe a 14-day return policy will let us provide a great customer experience given our success with reducing and managing device returns through our customer-focused retail location and online processes and our best-in-class device portfolio.  We believe the change is consistent with the growing importance of choosing the right data plan, features and device the first time.

So there you have it, more 30 day business to test a device.  Feel free to drop those opinions we love so much in the comments.  Anyone worried about a shortened return policy?

  • Leo30.7

    what the f#%! are they thinking over there @ VZW??????????

  • YEAHIMRIGHT

    When IPHONE comes to verizon… well its all over for DROIDS

    • Droided warrior

      You are very wrong, I think Droid won’t be as popular, but the OS isn’t going anywhere.

  • Sdf

    uugy.com/10783

  • Djsquid10

    Here comes ATT with better android phones

  • X5xamox5x

    wht is goin on verizon is just messin up everything now come one I’ve been with verizon for 3 yrs now and by far they have the best service but now they are really making me want to switch to another carrier…!!!! SMH

  • Brandonstratton42

    14 days is more than enough time to make a decision

  • Anonymous

    This makes my switch to Sprint so much easier. I was a loyal VZW customer, but I couldn’t stomach the changes being made. I know Sprint isn’t for everyone, but I love saving the money each month!

    I have EVO and had the Droid and Dinc before the switch. I want to thank DroidLife for all the help they’ve given!

  • Cee_em_jay

    As an indirect Verizon employee, I don’t mind this as much, mostly because of 1) what everyone has been saying about not only the customer doing some research but more importantly us doing our jobs correctly and qualifying a customer with the phone most beneficial to their needs, but 2) the jokers who buy aircards, mifis and netbooks because they need internet for a month then bring them back on the 30th day, wasting our time and denting our checks. If you know you’re not gonna keep it, hit up an internet cafe or a library. But I even tell my customers at point of sale that they should know if they like their device within a day or two and if not to get it back ASAP so as not to complicate matters. As has been stated before the upgrade thing (Verizon) and the 15 minute market refund (Google) bother me way more than this.

  • Loubernocco91

    I guess Verizon doesn’t like being the top dog . Hello at&t

  • spikescopilot

    I ended up returning my Droid for a Droid X on Day 22 back in August. It took that long to troubleshoot and figure out that the horrible voice quality wasn’t something that could be fixed through phone settings or software updates. 6 months later and I would have been stuck with that crappy phone. Way to go Verizon.

  • http://profiles.yahoo.com/u/II5KUXRH3PZ3IFVUWUVEU46WH4 Brandy

    ughh first i have to wait months to renew and now i only have 14 days to realize if i like my device. Well the 14 day thing doesn’t bother me too much because i do my research in advance but the waiting to upgrade my device pisses me off. I dont know if i should stay with big red or look around. :( bad verizon.

    • Anonymous

      Are you in CA Brandy? If so, you have 30 days here by law, that goes for ALL carriers in the state.

  • Anonymous
  • Anonymous

    In CA, you have 30 days to try out the service, that is the law for ALL carriers. In CA, this will no doubt be a 14 day Exchange, not return, as you will still have another 16 days to try out the service.

  • Anonymous

    Screw this go to costco and get 90 days to switch phones and 30(now 14) to cancel ur contract.

  • Kierra

    Yeah, Verizon is starting to smell themselves, as my grandma says

  • Andrew Solmssen

    I believe California law requires a 30 day return period on cell phones – will this be in CA too?

    • Anonymous

      No, the law here in CA applies to all carriers, Verizon included.

  • DBK

    In all honesty, this isn’t really that significant. If you do your research before hand, you won’t need to return the device. It is a blow to the impulse buyers, but for those of us who think before we shop, it is not that big of a deal. Besides, it should really only take you a week at most to figure out if the device isn’t right for you. I can’t imagine what you are doing with the device if you need a full month before returning it. And I probably don’t want to.

  • Anonymous

    I’d like a 15 day contract to go with this, thanks.

    • DBK

      lol With an NE7D (New Every 7 Days) program and an early upgrade option. :)

  • http://www.facebook.com/profile.php?id=610663092 Jake Karrer

    Why all the middle of the month crap? Is Feb 1st VZW’s fiscal new year?

  • Kevin Jellison

    It seems like Jobsy made a lot of demands before putting the “i” on Verizon.

  • Dellbx

    What’s next…a 15 day billing cycle?

  • JMTownsend83

    My comment must be approved by administrator… oops.

  • Hamholla

    im not too worried thanks to a wonderful site that like to visit multiple times a day.

    Im sure they’ll help me pick out the right device =)

    Thanks droid-life for all the ces coverage, awesome stuff!

  • Christianromo8

    California is still 30 days by law

  • Apple4life

    Hahah iphone coming tuesday…can’t wait…the biggest and best operating system joins the best network…consider android DONE!!!!

    • Anonymous

      yah right, android keeps on moving, and the first iphone probably wont be lte….go away jobs, no one wants you, just your money….

      • DBK

        Actually I think it’s been confirmed that the first i*rap won’t be 4G. Crapple lovers need to go away.

    • M1ghtysauc3

      Steve Jobs molested you didn’t he

      • DBK

        lol That would mean that he didn’t like it, which is obviously not the case.

    • Sirspanky

      Hahaha, funniest comment of the day. You sir, are dillusional

    • Mgwest949

      Ha ha ha. Is the Iphone still around? How quaint.

  • Beka27

    Reported on DroidLife next week:

    “We have decided to reduce our return period on new devices to 15 minutes. This should allow for plenty of opportunity to make one phone call, send one text, receive one email, and download one app. If you are not sure of your decision by then, you are an idiot.”

    Oh, VZW… you never fail to come thru for us… lol.

  • Ryan C

    All of this seems like Apples’ doing with the i*hone agreement for it to come to Verizon. Apple has forced them to do some Apple idealistic changes in order for them to allow the i*hone on Verizon.. because we all know Steve loves control.

  • M1ghtysauc3

    Verizon should stop beating around the bush and just announce that they are changing their name to AT&T.

  • Dom123

    Some of the best phones but they do not have the nexus S for example. Been a loyal customer for the past 8+ years and these are signs of becoming a sucky service but if they implement caps on their data plans im leaving them!

  • Dom123

    Some of the best phones but they do not have the nexus S for example. Been a loyal customer for the past 8+ years and these are signs of becoming a sucky service but if they implement caps on their data plans im leaving them!

  • Worm4603

    how does this provides better customer experience? I would like to return this device, why don’t you try this for a day. why don’t try this fix for a day. why don’t try this fix for a couple of days? Oh, I am sorry out new return policy is 14 days, but we can give you crappy refurb one.

  • http://www.ericschuetz.com Eric Schuetz

    We live in an age of instant information. Who goes and just buys a car without investigating the features, reliability, etc? Who even bothers to buy a computer without knowing what features it has, its pros vs cons, or even its OS? No one! We all check out these products before buying them. Why should your cell phone be ANY different? I have been to a couple different Verizon stores, and I must admit, they generally are very helpful and informative. If one was to walk out with a crap phone, it is because they did NOT listen to the rep, and only looked at the cost of the device. 14 days is still PLENTY of time to go in to a store and exchange it for a phone better suited. 30 day return policies only cater to those that impulse buy. It does not effect those that actually take the time to research a device. I have NEVER had to bother with the return policies because I make sure I know what I want, what I need, and what I want to spend. I may not be a big fan of the loss of the NE2 program, but I find this cut from 30 to 14 return a good idea.

    • Anonymous

      I have no problem with the shortened return policy, so im not disagreeing with u on that. But i have to disagree with your comment on listening 2 the vzw employees. The majority of them r ignorant/clueless about these phones & will give u the cookie cutter answers from the corporate memos they receive. Obviously we know better, but It sucks 4 the average (majority) smartphone user.

      • JMTownsend83

        You ate correct. I know more than the average VZW employees…in fact, when I go in the store, I usually end up helping more customers than the paid employees…

        • http://www.facebook.com/profile.php?id=610663092 Jake Karrer

          I’m sure they love that. 0.o

    • Guest

      Bullshit! all verizon employee’s do is push the hottest and most featured filled phone on the customer. they don’t help! most of them know less about the phones than your average droid-life reader, so it’d be impossible for them to actually assist in narrowing down the choices on what to get.

    • Guest

      Bullshit! all verizon employee’s do is push the hottest and most featured filled phone on the customer. they don’t help! most of them know less about the phones than your average droid-life reader, so it’d be impossible for them to actually assist in narrowing down the choices on what to get.

    • Mgwest949

      Oh really? I did month’s of research on the Droid X prior to purchase. It was an awesome phone, until froyo. 2.2 ruined the phone! Massive problems with the browser, music player stopped working, random reboots daily. After 6 calls to VZW customer service, 4 to tech support, once where they transfered me to Motorola, emails to the entire VZW executive team, was finally told by Executive Services that they could do NOTHING for me. Nothing…why? Because my phone is scheduled for “end of life” in March. Too bad I’m stock with it for 2 more years. F@#k Verizon. As soon as this contact with them is up, I am SOOOO out of there.

      • DBK

        You know, a simple root will fix most of that.

  • Jawshua

    Man everybody is shortening everything! First app refunds now this garbage!

  • http://www.facebook.com/waterman.rick Rick Waterman

    Two weeks to return a phone should be more than enough…

    The change in the market refund policy is ridiculous.

  • Anonymous

    14 day policy? Just like Apple. Ooooh thats what they meant by, “similar to practices of other major retailers of consumer electronic products.” iShit’s coming Tuesday.

  • storm34x

    You know what?? All you that are bagging on Verizon should just go ahead and switch carriers! They are a very good company and they have the best phones out there!! Ya’ll can just go to AT&T and have sucky service!!

    • Jawshua

      Yeah keep defending them while they keep taking a big dump on us customers. Maybe you can wipe for them too.

    • Anonymous

      Dude screw you. March 2012 when my contract with Verizon and the droid x is up im going to at&t

      • DBK

        More like screw you, cause that’s what you’ll be doing when you go to AT&T, screwing yourself.

        • Anonymous

          Lmaooo!!!!

        • Anonymous

          Lmaooo!!!!

  • Bob Jope

    Now consumers have to buy a phone that is mediocre at best and be locked in for 20 mths after only 15 days. No NE2 either. I think that this pathetic corporate stance will trend to the highest 4g rates in the industry (when announced).

    Starting to feel like the old greedy VZW again. Guess having a fast 4g network has given them big enough heads to start showing their ass.

    Locking everyone in so fast and for so long with new, dated phones shows me that smartphone evolution will slow. I think this is their objective. Or, it could be a strategic step for the upcoming iphone to saturate the market.

    Nonetheless, it is crappy and I hope their agenda is outed.

    Boooooo, VZW.

  • http://www.facebook.com/profile.php?id=1049110242 Nathan Carmack

    Can’t wait until all of the iPhone owning whiners who griped and griped about AT&T get on Verizon and realize that it sucks just as much, if not worse.

  • Eibook

    Wow, nice CES show Verizon…”this year we are going to demonstrate how to screw our loyal customers even more than than we already do”

  • DankyKong

    I know within 48 hrs if the phone is for me… 14 days is fine. Let’s get back to bitching about the Upgrade policy change.

    • Sirspanky

      You, are probablly not the average customer

    • TPO

      I will know too…but…what about when there is a problem with the electronics…20 days out.  Refurbished!  Yep…get some other poor souls problems!

  • http://twitter.com/MattCropley Matt Cropley

    i dont mind this as much as the change in android market from 1 day to 15 minutes that really sucks

    • Anonymous

      Unfortunately that was Google’s doing, not Verizon. But I couldn’t agree with you more. Sorry, but I need more than 15min to decide if an app is worth paying for.

    • Jawshua

      Yep I can’t agree more this is nothing compared to the Market change.

    • Worm4603

      especially when download an EA game and it takes 3 days to download. Not because of connection but because the game won’t download the extra stuff.

    • JMTownsend83

      15 min? That’s crazy!!

  • Anonymous

    Translation:

    Dear Loyal VZW Customer,

    You may remember a few days ago that we said we like your money, and don’t mind pissing you off. It appears that we didn’t piss you off enough. So, we’re shortening our return policy. Also, we’re letting AT&T have Moto’s best upcoming Android phone. Finally, stay tuned for an announcement on Tuesday that will really ice your pissy cakes.

    Thanks again for you business,
    The Droid Nazis

    • http://twitter.com/EvanTheGamer EvanTheGamer

      Disagreed. ANYthing is better than AT&T though, even Verizon. And they aren’t half as bad as AT&T is, even at their best.

      • Anonymous

        Screw you Verizon fanboy!!!!

        • http://twitter.com/EvanTheGamer EvanTheGamer

          Hmm…?

        • http://www.johnpariah.wordpress.com/ John Pariah

          …you post a comment about Verizon fanboys on a blog (or sub blog now?) designed to exclusively report about Verizon devices?

          you’re like the guy who lambasted a tv show for being fake….on a pro wrestling forum……

          oh the irony.

          • http://twitter.com/EvanTheGamer EvanTheGamer

            lmao! ZING!

          • http://www.johnpariah.wordpress.com/ John Pariah

            ..true story too. NoDQForums.com (or TheMayhem..whatever they call themselves this week). This dude got all up in arms because he was on the “F–k Criss Angel, his show is fake!” bandwagon…and I calmly pointed that out to him. HE was criticizing something for being fake…on a pro wrestling site.

            but yes. back to the topic at hand. 14 days, not too worried about it. Only the dregs who abuse the system will be. Most people if they’re smart-know within a few days if a phone is right for them.

            Be happy, some stores / places dont let you return devices AT ALL.

    • MALfunction84

      The last sentence is the worst: “We believe the change is consistent with the growing importance of choosing the right data plan, features and device the first time.” They try to make it sound like they’re doing us a favor. Marketing.

      • http://www.facebook.com/profile.php?id=710530141 Tyler Buchanan

        Well yeah, every corporation does, do you really think someone is going to say “We’re making this decision so that we can make more money at the expense of customer satisfaction?”

        • MALfunction84

          No, but they could at least be somewhat honest about it: “We realize that this gives customers less time to evaluate their new devices, but it also means our customer service representatives can devote more of their time helping our customers and less time processing returns.”

    • Anonymous

      Hell yeah the Hawks, awesome game today.

  • Anonymous

    I got screwed over on a return on at&t and they had 30 day return (IIRC), so definitely not loving an even smaller return window than that. But overall, not a huge deal. Just do your research before you buy a phone, and pay attention to time when you’re trying it out.

  • Andrew Hewitt

    Almost every single article this week has made me want to switch carriers.

    • http://twitter.com/EvanTheGamer EvanTheGamer

      kasdf

  • joe

    Not impressed with anything out of Verizon in from CES, no more 1 year upgrades, mediocre devices, and now this, I’m a loyal Verizon customer but something has to give here…

    • http://twitter.com/EvanTheGamer EvanTheGamer

      *Dislike*

      • Anonymous

        *Dislike* you he’s right buddy admit the truth Verizon is not the big android carrier anymore att is and when Verizon gets the iphone the load will be taken off of att Verizon will crash and att will become decent again

        • DBK

          Slightly less memory and one less feature and it’s automatically a shitty phone? Even though they are the SAME phone?…………Go have fun at Ass Turds & Trash…….

          • http://twitter.com/EvanTheGamer EvanTheGamer

            HA, nice.

        • http://twitter.com/EvanTheGamer EvanTheGamer

          Okay, whatever you say there ‘buddy’.

    • Sirspanky

      I like their CES LTE stuff, but I’m with you. Verizon was already the more expensive carrier. It seems like they are really trying to put the squeeze on their customers, while forcing them into a phone/plan that may not be the best for them.

  • Murphy

    Wow, this is more proof that the i*hone is coming.

    • Fcr2886

      That’s exactly what I thought as soon as I read this

    • John Menefee

      That is what i think of Verizon too.

  • Anonymous

    F U VERIZON!

    • Jawshua

      That was the other way I was going to put it.

  • Sirspanky

    While I’m not scared by the policy. It does upset me to see megacorporations, eroding away the customers. Experience. I used to really speak up for verizon when peers are looking to upgrade. But, if they keep taking away all the things that make them a plus for the consumer, why bother convencing anyone to join?

  • Anonymous

    wow. really? you can still play dumb and say a month…

  • http://twitter.com/EvanTheGamer EvanTheGamer

    Wow?

    • http://twitter.com/StephenFeather Stephen Feather

      “test drive said phone”
      Yeah, test drive the feel of that phone with the giant security cable attached.
      Test drive the touch screen AROUND the security pad slapped on the front.
      Test drive the volume levels, oh, wait, cant do that either…

      • http://twitter.com/EvanTheGamer EvanTheGamer

        Sorry, should have been more specific. Test drive a friends said phone.

        lol

        And yes, I’ve tried to test out a phone at Verizon Wireless or Best Buy, or whatever, and it’s not easy. Not easy at all. That’s why I usually just read reviews, or use my gut. However, my gut was wrong when I bought that idiotic phone the BlackBerry Storm. Very wrong.

        • SaucyBunz

          Agreed on Storm, Evan…

          I’m out of contract on 1/20. NE2 will be my last if I get it out of the way by 1/16 (if I understood the article the other day correctly) but there’s nothing out there right now that gets my nipples hard other than maybe the DX. Was gonna take a chance with the 30 day grace period on the possibility something else could be released, but now that’s cut to 14 days. No LTE phone for me, and I live in a launch market (Rochester, NY).

          No choice but to go 1 yr contract now…

          • DBK

            If you do it before the 16th you get one more. Why wait any later if you are looking at a DX? Might as well squeeze one more NE2 in if you have the chance. May prove useful later.

          • http://twitter.com/EvanTheGamer EvanTheGamer

            Yeah, definitely true about buying a phone now.

            OR you could just wait until the Droid Bionic gets released in Q2 2011. That phone looks to be really awesome, other than lack of a bit of customization(so I’ve heard). Hmm..I wonder if you’d still be able to root it…guess we’ll find out here at DroidLife soon enough.

          • Anonymous

            lmao lmao . . . oh boy… The good ole days when we thought the Bionic was coming soon

    • http://twitter.com/StephenFeather Stephen Feather

      “test drive said phone”
      Yeah, test drive the feel of that phone with the giant security cable attached.
      Test drive the touch screen AROUND the security pad slapped on the front.
      Test drive the volume levels, oh, wait, cant do that either…

    • Sirspanky

      That’s great, but reviews and a Verizon SALESman do not equal real world application.