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Tuesday Poll: Thoughts on GameLoft? (Updated)

A couple of our friends in the industry (here and here) have already posted up some of their choice thoughts today about GameLoft, but as a site with a crazy active community, we wanted to see your thoughts on the company as well.  If you aren’t familiar with GameLoft, I’ll do my best to catch you up in a few short sentences.  GL is obviously a gaming company, but they just so happen to be one that makes some of the highest quality and most impressive games you’ll ever see on Android.  Most of their games are “HD” and include titles like Dungeon Hunter, Let’s Golf, N.O.V.A. and Asphalt that can all be had for $4.99.

So what’s the problem then?  Users have grown increasingly frustrated with their lack of a presence in the actual Android Market.  At this time, and for the foreseeable future, you can only purchase games at GameLoft’s site using a buying process that ranks as one of the worst in the history of online shopping.  Users are noticing multiple charges for games on their bank statements and are even having issues downloading and installing games immediately after buying them.  Seriously, it’s bad.

And why is GameLoft forcing users to their site?  As far as we know, it has to do with piracy.  I can’t say I blame them for having concerns as piracy of apps is HUGE in the Android world, but if they are choosing to go this route, then maybe it’s time to put together a system that isn’t causing customers such heartache.

So tell us, have any thoughts on GameLoft in general?

Thoughts on GameLoft?

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Update:  GameLoft reached out to us after posting this poll to apologize to any customers who ran into double-charging issues while buying games from their store.  Oh, if you were double-billed, you will also receive a free game credit…

“Gameloft would like to apologize to those who were affected by the following situation on Gameloft’s Android store:

We spotted an issue in our billing process that affected 0.05% of all transactions on our stores in December. After having bought one game through a credit card, some customers were charged a second time under certain circumstances.

All customers who received extra charges will be automatically refunded for all related game charges directly to their credit card accounts, and will receive a free game credit.

This bug has been fixed today.

Again, we sincerely apologize for any inconvenience it might have caused some of our customers. If you need further assistance on Gameloft’s offer for Android please contact: [email protected]

Gameloft Customer Service”

Nice to see them come out and admit that an issue was in fact there and then follow it up with some free games. Thanks GameLoft!

  • r0landct

    I would imagine their biggest problem with their scheme is exposure. Many people will never hear of them as the average Android user (we are in the minority regularly checking an Android blog) will just go through the market for all their apps (IMO). Only people who search out info on blogs/forums are going to bother, then of those many won't bother with an non-“one click” purchase method. Makes you wonder if they would sell so many more games in the market that it would offset the additional piracy. No idea, just saying.

  • Gamer

    The piracy is still there. I got Nova from a torrent site before purchasing just to make sure it ran well on my phone. GL please make your games available in the market. I won't buy again unless.

  • Rip Roar

    Good job Gameloft!

  • http://katzmatt.com Matt Katzenberger

    I won't buy a single game from them until their stuff is in the Android market. Shame too…I got dungeon runners or whatever from the advent calendar and it was awesome.

  • http://www.thedosenetwork.com TheDoseNetwork

    Their Support is absolute crap! I dealt with them for 3 WEEKS!!! trying to get a refund as I was NEVER told it would be charged to my phone bill until afterwards and the best they could do was offer me credit… OH and their tech support is overseas (sounds like a former Soviet country, possibly Czech not sure) coming from being laid off from a tech support job where the job was outsourced overseas hell no I'll NEVER buy from them no matter how good their games may be. I was NEVER satisfied and had to explain my issue to several people several times and never got a response from ANY of their twitter accounts which seem to have been dormant until recently… VERY poor customer service skills

  • PhilG

    I would buy gamelofts game if they were on the android market. They're all pretty good.

    • feztheforeigner

      Leave it to the power of kellex. He got this bug fixed didn't he?

  • Jawshua

    They make you jumpt through too many hoops to get their games and especially with Asphalt the games don't even work on the phone when you buy them.

    So overall they really suck with customer service, no reply to emails, and their products don't work!

  • SFC Airborne51

    I bought Dungeon Hunter from them for my OG Droid, and it is an awesome game, I got a Droid 2 and when I tried to move it to that it would not work. It told me my serial was not valid. So I have sent them numerous emails trying to get it fixed and still have not. Then on DL last week you guys posted they were giving Dungeon hunter for free so I just went and downloaded it from the Gameloft website and now have it on my Droid 2 again. Now if this had been any other game I would still be really ticked off because it would still be a non working game whereas any other app you buy on android market goes to new phones when you get them; however, seeing how I got it on my new device at this time it's no big deal. But with the current practice of buying from them I don't know if I will again. Just my two cents.

    • http://twitter.com/daveloft Dave Loft

      Just give their 1-800 number a call and they will send you a download link to any game you purchased that do not work on your new phone. You can also email them but that will take a day or two instead of 15 minutes.

  • BlackBranch

    Good Games and $4.99 is fair price for the quality. Horrible shopping experience… won't buy games though current system. Would buy more than one of their current titles if it were though Android Market.

    • http://twitter.com/daveloft Dave Loft

      By what do you mean horrible, are you using your desktop.

      I suggest going to Gameloft on your phone. It will only show what is available to your device. Creating an account is quick and easy and you can pay by carrier or credit card. I payed by credit card and was given a download right away, it was on my phone and installed within a minute. It works well, they have made many improvements to this process over the past few months.

  • Droidaholic

    Not like it prevents piracy anyways….go to 4shared.com and you can find all of their games for free.

    • Kaufkin

      erm…Moderator? should we be supporting this?

    • C0ruptiv3

      Not to be rude, but i do not see anyone promoting piracy? Two weeks ago, I think it was, Gameloft was giving away Dungeon Hunter for free on there website for christmas. (I would assume this was for people to see the quality of their games and to consider purchasing others in the future) :D <– which was very cool on game lofts part, and its gotten me to consider buying there products, if they were on the market i would totally buy them in a heartbeat. But alas, they are not :(

    • http://twitter.com/daveloft Dave Loft

      Yeah this site is pretty good. If you want to see people promoting piracy check out Android and Me. One guy wrote he won't buy a Gameloft game and will instead pirate it and 10 people gave a positive click to that.

    • SFC Airborne51

      Are you serious?? No one is promoting piracy, Gamelloft offically gave awaybDungeon Hunter for free on there website. Do some research before you start calling everyone pirates.

  • Brife

    Maybe they should hire the same caliber of developer to develop their storefront as they do to write their games.

  • Negrito768

    well i purchased 3 games from there a month ago was able to redownload them and now it shows no downloads and nothing when i go to their site and check previous orders. I still do have my receipts in email woundering if i should call them

    • http://twitter.com/daveloft Dave Loft

      Definitely call them. I have alway had issues getting SMS to work and not just from Gameloft. They used to only offer SMS so whenever I couldn't get it to work I would call them and they would just send it to me for free. They have credit card purchases now and that works great for me.

  • http://twitter.com/azurikai Austin Witherow

    I don't see an option saying “I don't use my Android Device to play many games” which would fit my description.

  • Jeffery

    Tried to purchase a game, transaction failed, so I thought. Suspicious transaction s on my card forced me to cancel it.

  • Jon

    Just wanted to throw out a buyer beware. Gameloft has a very strict no refund policy. I recently had my phone stolen and before I was able to change my market password the thief purchased a bunch of market products including ones from Gameloft. I cancelled all the orders but game loft is the only company that has outright denied a refund. So, just make sure you really want a Gameloft product before you buy.

    • http://twitter.com/daveloft Dave Loft

      I accidentally bought a second copy of a game I owned, I called them and they refunded it. Not sure what they would have done if I asked them to refund all my orders. But definitely worth a consideration before purchase.

  • TheDrizzle

    I actually bought Dungeon Hunter way back before it was free. I had no problem paying or downloading from their site. The only concern I had was that there is no way to update your game. I uninstalled DH because I had played it through, now I don't know what happens if I want to re-install it.

    Also, how does not being on the Android Market keep their games from being pirated? They still distribute the APK, isn't that all you need to pirate it? Can someone clear that up for me?

    • mike

      You can keep your game from being pirated in the Android Market with the exact same precautions that you take on any app market, including the Apple market.

      Things like licensing schemes, shifting download game and other data to your servers that require authentication through the market API to check for apps, etc.

      You'll never totally stamp it out, but there are lots of tools to keep it safe.

      Everyone is scared of Android piracy simply because people know that Apple users like to spend tons of money on apps, whereas other smart phone users are a bit more diverse. Both markets have very similar piracy protection schemes.

  • http://www.facebook.com/ThornfullessRose Devin Jones

    I got 3 free games from them because uno wouldnt download a while ago so they are ok with me.

  • http://www.facebook.com/eric.c.grant Eric Grant

    Where is the option for Great Games but I Refuse to Buy from Them? I had looked at Gameloft before the free “Dungeon Hunter” giveaway but after getting confused about the payment process and the download I gave up because I didn't trust them. Even downloading the free “Dungeon Hunter” was a little weird with the text this number, they will text you back with the download link and then after downloading it you install it and then you have to download more. I loved playing “Dungeon Hunter” and would have gladly payed for it but not with their current system. They could atleast make a Gameloft Market app to sale games and put that on the Android Market.

    • Arthur2142

      I agree 100%. I've been playing the Free Dungeon Hunter from a few weeks ago, but I wouldn't trust them enough to buy directly from them. Dungeon Hunter is by far the best game I've played on my DX so far though.

  • http://twitter.com/EvanTheGamer EvanTheGamer

    Honestly, before seeing the “Dungeon Hunter Free from GameLoft” post earlier this month via Droid-Life, I hadn't even heard of the company before.

    I've never actually bought any games 'yet' from GameLoft, although I've been wanting to, so I can't really say either way if there are hidden fees and what not.

    But all I know is, when a company gives a very high quality game like Dungeon Hunter away for the low price of free, I can't complain.

    But since people have been complaining about hidden fees, I guess I won't be buying any games from them until I start seeing their games in the Android Market.

  • Ben M.

    I went with “who is gameloft”, not because I hadn't heard of them, but because you were missing the option “Forget that $4.99 nonsense”.

    I'm cheap… not too cheap to pay 3-4 bucks for root explorer which I'm sure I'll use for the life of my droid, but too cheap to pay $5 for games that lack extended use potential. I enjoyed the free DungeonHunters app, but frankly, am not going to play it again now that I've played through the story line once (less than 5 hours).

    • Solarpolitiks

      N.O.V.A. was worth the 5 bucks for me, and that's coming from a person who would not even bother with buying these games. I heard that they didn't allow re installing games after system wipes/rom upgrades but I backed up with Titanium and they work fine from release to release.
      Anyways, N.O.V.A. has some great multiplayer that made it worth it for me

      • http://twitter.com/daveloft Dave Loft

        I’m in Canada and currently all their games are only $2.50 which is an awesome price.

  • Austmeliamne

    I snagged Dungeon Hunter earlier this month when it was offered for free from their website, so I cannot speak to their online purchasing methods. The game is definitely good quality and fun. It's fine if they want to sell their games from their website only citing privacy concerns, however, I think that if there is that much of a problem buying from their site, they need to definitely improve the purchasing process.

  • Jphillips

    I like them much more for my ipad, although picking up dungeon hunter for my droid x for free with their holiday giveaway was nice… Their android purchasing process means i'll never pay for their games on the platform though.

    • mathees

      i*ad

      • http://www.facebook.com/ThornfullessRose Devin Jones

        *rolls eyes*

  • Maansova

    First

  • http://YourWebsite John J.

    I too have only downloaded Dungeon Hunter from them. Unlike many who have posted to other boards, I had no trouble downloading, installing or playing the game. High quality game – not sure if I’ll buy anything from them after reading everyone else’s horror stories.