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Motorola Providing Touchdown Licenses to DROID X Owners with Exchange Issues

Having already addressed the volume issue with the Droid X, Motorola is moving on to Exchange support for the DX business crowd.  A well known issue with Android 2.1 is its lack of support for Exchange and while a fix is coming with Froyo, many people need an option that will work immediately.  Enter TouchDown, the “most popular” third party corporate email solution for Android which you can now get for free from Moto.

Follow these steps to receive a license…

To request a TouchDown license from Motorola, please send an e-mail to [email protected], and include the following information.

  • Your email address
  • Your name (for validation purposes)
  • Your Droid X cell number (for validation purposes)
  • Your Droid X DEC and HEX MEID numbers – dial *#06# to find them.
  • Please indicate what your issue is – for example: “I don’t get notifications when my Exchange email arrives.”

Once these items have been verified, a Touchdown license will be sent to you at the email address you provide. (Supplies permitting.) Our goal is to respond within 24 hours. I’m sorry, but refunds are not available for owners who have already purchased Touchdown.

Stepping up to the plate once again eh Moto?  And think, unlocking your bootloader would at least be free…just saying.

Via:  Motorola Forums

  • smccabe

    I have been using touchdown for a year due to the issues with Exchange. Frankly it is useless, slow, frustrating … I will not get another Motorola phone because of this. I end up using my iTouch in hotspots rather then my smart phone because i regret to day i got it.

  • Vssmanian

    i cannot understand this meaning

  • Helen

    my droid x with touchdown: calendar: after looking/adjusting an outlook appt on my droid, my secretary shared access now sees these appts marked “private” and have a lock icon. She cannot work with my appts!!! help! Did not have this problem before when using blackberry.

  • http://www.usapartsconnection.com/partlocator/index.cfm?action=getJointLocator&siteid=216157 2010 ford Econoline parts

    Well The third party corporate email solution for Android which you can now get for free from Moto..Thanks for the information.

  • http://www.usapartsconnection.com/partlocator/index.cfm?action=getJointLocator&siteid=216157 2010 ford Econoline parts

    Well The third party corporate email solution for Android which you can now get for free from Moto..Thanks for the information.

  • Gravel Man

    anyone have a fix for touchdown on a droid? I tried to email a video from my droid to my computer, now my droid is stuck in sending message mode, no emails going either way.

  • http://www.lead411.com/Carol_DiRaimo_1139835.html Carol DiRaimo

    It almost makes you feel like those of us who jumped on the Droid band wagon when D1 came out are kind of treated like Beta…thanks for shared this with us.

  • http://www.lead411.com/Yum_Brands_1867302.html Yum Brands

    a friend of mine got droid x. On that native email app works with OWA so no need for touchdown.
    I got droid incredible which doesn't work so I have to use expired version of touchdown with limited functionality.

  • droid neophite

    does anybody have a solution to e-mail such that deleting an e-mail on the phone leaves the e-mail intact in the inbox on the desk top?

  • droid neophite

    does anybody have a solution to e-mail such that deleting an e-mail on the phone leaves the e-mail intact in the inbox on the desk top?

  • Andy Marcos

    I purchased the Touchdown software after not being able to modify my calendar events that were inputted through my computer that is linked to an exchange server at the university where I work.
    The signature shows a long tag-line with Touchdown, your website and my name. How can I modify my signature?

  • Msnow28
  • Marco

    When i follow the instructions and submit my request for Touchdown this is the error i get:

    Mail Delivery Subsystem to me
    show details 6:01 PM (1 minute ago)
    Delivery to the following recipient failed permanently:

    [email protected]

    Technical details of permanent failure:
    Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 No such user ([email protected]) (state 14).

    Anyone else getting this? Any way to retrieve a key?

  • markswoods

    For what it's worth, I followed the above instructions, but for my Droid 1. Motorola responded with a license key for TouchDown!

  • gamboo

    Thanks for the info Kellex. I followed your instructions a now I have a free copy of touchdown. So far it has fixed my exchange issue. I would perfer them to just unlock the boot loader so we can fix it oursleves.

  • FadingRadio

    my gf and i both have DXs running 2.1 and they work flawlessly with exchange 2007. a friend also has one and her's work perfectly fine too. we sync to our company's corporate webmail server.

  • http://twitter.com/tthomasjr tommie thomas

    I use microsoft exchange server and have no problems at all.

  • Rain_king46

    Sync problems between Android and Exchange are not specific to the Droid X alone. I administer an Exchange server and in addition to my Droid X, the owner of the company has an HTC Incredible. While the Incredible does notify of new messages from the Exchange server, if you have more than 50 messages to sync it will give a sync error and eventually give up trying. If you look around on the forums you will see many people with problems syncing their Android phones with Exchange servers. While I have NO doubt that the underlying problem is that Microsoft is lame and makes everything as hard as it can possibly be, the fact remains that Microsoft has a huge market share for corporate email. If Google wants Android to really compete with Blackberry and Apple in the corporate sector, then the need to make sure that they can get Activesync to work flawlessly on ALL of their phones, regardless of manufacturer. In addition to my Droid X, I also have a Blackberry Bold. While the Blackberry is not half the phone that the Droid is (insert size jokes here) nobody can argue that Blackberry handles corporate email flawlessly. If Google can step up and make the Android port to Exchange as reliable as Blackberry, they will take over the corporate sector just as they are taking over the private phone market.

    • http://pulse.yahoo.com/_ESR26U42ILWNXGVMWFZ73X24QA Meko Suka

      Just curious, but if you're using Exchange Activesync, how is someone having to sync 50 messages at a time? The heartbeat packet should detect every instance of a new email.

      Are you saying your user is getting >50 emails in 1 second?

      • http://pulse.yahoo.com/_ESR26U42ILWNXGVMWFZ73X24QA Meko Suka

        I guess if one flies often enough, eventually they will be out of range of email for enough time for this to happen. Disregard my last question.

  • Clonny2

    If you need Corporate Exchange then Touchdown has been great on my DROID!!! Also look at Pure CAL widget to go along with Touchdown.

  • Jbarb21

    Have you tried TOUCHDOWN yet? Email is a must for me as well and have used it on my DROID since March and works flawlessly as long as your exchange is 2003 and up. Before you ditch your X and spend $$$ on getting out of your contract, 'try it you'll like it'

  • Octotron

    I am at 50/50 now, haha. Thanks.

    Also, yes. Tomorrow afternoon I believe it is scheduled. Last week was a bit hectic for me, I got a new job and some people died the week before so my time to do apps was a bit restricted, heh. This one should be pretty good though, I found a couple nice apps!

  • ericsorensen

    Touchdown is awsome – the problem is that I just bought it a week ago for my Droid X. So I guess I wasted $20??? I'm a bit pissed about that.

  • http://subzerosoldiers.com Matt

    I'm sorry, but this is not a good thing that Motorola did. It may be good for any new users of the DX, but as one of the users that initially posted this issue on the Motorola support forums, was going back and forth with Matt on the forums and all the other users with ideas and what to try, and having them flat out tell people on their that touchdown seemed to be a reliable alternative if you would like to PURCHASE it (so I did) and then tested it, let them know it worked, along with a bunch of other people on the forum, and now that they adopt it as the official “fix,” and then all of us who were essentially testers for Motorola can't even get a damn refund?

    We're all missing the fact that this issue is because Motorola did their own programming, and broke android. Now they're using someone else's program, that knows what they're doing, to look like a good customer service company when really they need to be pushing an OTA update for this ASAP. Or if nothing else, instead of paying for licenses to give away, pay Nitrodesk to collaborate with you and make a formal solution, or at least outsource someone that knows what they're doing since Moto obviously doesn't. This is a bandaid, and a bull$#!t one at that.

    /rant

    • jeesung

      They broke Android? I thought the native Exchange support from Google was sorely lacking. Seems like it's Google that needs to step up to the plate.

      • http://subzerosoldiers.com Matt

        I wouldn't say it's “sorely lacking” on the native exchange support. The biggest issue I've seen is it not accepting security policies from exchange servers, which in turn makes businesses not want to use/support them.

        Either way that just further supports my point. If the company that created and designed the OS has some issues, why would Motorola think they could hire some developers to just put an overlay on the OS and expect it work better? And everything I have an issue with on my X worked perfectly fine on my Droid1, both as stock and rooted with custom roms.

        This is still a fail on Moto's part in my eyes.

  • Majestepic
    • briderx

      I want tit too..

  • Guest

    Touchdown is a virus.

    • Jbarb21

      get real! My guess is you work for a competing app???

  • Tuna

    Gee i didn't use this program, but I will now…. I like free stuff.

  • SecurityNick

    Well that stinks. The lack of Exchange support on my Droid 1 was what prompted me to buy Touchdown ($20) to begin with. Why are they just now doing this for the Droid X? There are countless forums and bug fix requests on the official Android site that address issues such as: No Signature option (which that got fixed in 2.2), and issues with folders not syncing right. Touchdown is a great app and does everything that I need it to do that the stock email app doesn't. This has been my biggest complaint about the phone. You shouldn't have to buy a $20 app in order to get these features on a “Smart Phone.” And it burns me up even more that they just decide to credit the people that get the Droid X. It almost makes you feel like those of us who jumped on the Droid band wagon when D1 came out are kind of treated like Beta Testers and that we get stuck with losing out on certain features and stuck in a contract that only 9 months into 24 months, they come out with newer phones and better features. So we don't get to have Wi-Fi hotspot/teathering, Exchange Support is lack luster, so buy a $20 app and we are expected to live with it while newer phones can get it for free. I love my Droid, don't get me wrong, but how about Motorola do something for all of us who made the Droid revolution actually happen. Do something for all of us who bought the phone on the 1st day and ranted and raved about how this was the best phone ever and made all of our friends go out and buy one. I even posted on here yesterday saying how I would just wait out my contract for whatever the newest thing would be at that time, which I'm still planning on doing, but seriously, it's like Motorola just forgot about everyone who has a D1. If you do something special for one of your kids, you should want to do something special for all of them.

    • http://twitter.com/pandapaul Paul Anderson

      I'm concerned that this will be the trend due to the rapid development and release of Android phones. I sincerely hope it's not the case, but with the release of the D2 the treatment of D1 users as “beta testers” may be right up the corporate business model alley. I fear that Moto/Verizon will use Gingerbread's release as their excuse to stop supporting the D1. I hope I'm wrong.

    • ryan

      Can you explain what Exchange support the D1 is lacking? I have never figured that out, I am not doubting its just that I have never had an issues using my Exchange work email with my D1. Then again the D1 was my first smart phone, so I may not know what “Exchange support” entails.

      • Jbarb21

        I think it would do basic support, Update new email was slow..on Touchdown even without Activ Sync you can choose how often to pull emails as much as every minute if you need. No ability to creat a signature. I use the same one on my DROID and computre so customers have no idea that I am responding from my phone. Calander sync issues as well as not being able to sync tasks and notes for those that use them.

      • SecurityNick

        The big problems: All of these are using the stock Email App–No Signature (this was corrected with 2.2, but keep in mind, I've had my Droid from the day it was launched back in November, and even though I have 2.2 bc I'm Rooted, 2.2 still isn't officially out yet). No ability to accept calendar requests. Folders (aside from the Inbox) do not automatically sync. Tasks don't sync. Those were all the big issues that Touchdown all does. These were all things that both my previous MOTOROLA Q's (Windows OS) did without issue. The worst for me were the lack of Signature and the Folders not syncing. The whole point of email on your phone is email on the go. When I send email from my phone, I need a signature that lets people know I'm sending it from my phone so they know I'm not at my desk. When I need to pull something from another folder or sent folder and I'm on the go, I need to be able to do that. It would let you have all your folders present, but unless you checked it regularly, you had to wait for it to refresh, which takes forever especially if it hasn't been done in that same day. These were really big issues overlooked by Google/Motorola/whomever that if they want these to be “Smart Phones” then they needed to have these features native to the phone. I do want to stress again, I love the phone. I think it's a great phone. I do think it's the best phone I've ever used. This was just a big issue for me that shocked me that it wasn't addressed before the phone launched. It also bugs me about how Touchdown doesn't integrate very well in your contacts, I won't really go into all that here. Side question, I've posted this a few times elsewhere, but has anyone else had issues with the Motorola App “Corporate Contacts?” It worked flawlessly until I rooted the phone. I can access corporate email addresses not in my phone via Touchdown, but I really liked that app. Since I rooted, it acts like my phone isn't a Droid and says the app only works for Droid and I should remove it. Anyone else had the same issue?

        • Jbarb21

          My guess is that since you are rooted and running 2.2 (DROID is officially not running that yet) it is thinking that your phone can't be a DROID since it is not on 2.1. When the OTA finally goes out, IMO that should straighten it all out.

          • http://pulse.yahoo.com/_ESR26U42ILWNXGVMWFZ73X24QA Meko Suka

            If I may chime in here for a moment, the original DROID or I should say Android 2.0/2.1 didn't support several key features of Exchange servers as far back as Exchange 2003. For one, it doesn't support PIN or password requirements which to be honest is just ludicrous. FroYo fully supports ALL Exchange 2003 policies, yet I still haven't figured out a way to accept a calendar invite. It should be noted that I'm on the official released version of 2.2 for the D1 which was subsequently pulled due to issues. I'm still waiting for another update …

    • Tyler

      “It almost makes you feel like those of us who jumped on the Droid band wagon when D1 came out are kind of treated like Beta Testers and that we get stuck with losing out on certain features and stuck in a contract that only 9 months into 24 months, they come out with newer phones and better features. So we don't get to have Wi-Fi hotspot/teathering”

      I'm sorry, but this is a ridiculous statement. You're complaining because 9 months later they came out with a better phone with better features? Are you kidding me? Do you REALLY want them to only come out with a new phone and better features every two years? Think about how much that would slow down the progression! As a D1 owner, I looove seeing all the new phones come out (that I can't upgrade to) because my phone is still JUST AS AWESOME as it was before the new phone came out, and it adds to the list of things I can expect with my next phone. Are you really complaining about the fact that the official tethering doesn't work? PDAnet works perfectly fine for an unrooted device! And if you want wifi hotspot, then ROOT, but they did not sell you the phone promising wifi hotspot so they are not obligated to give it to you just because the new phone does it. Newer phones are going to get more support, that's just how it is. Don't like the 20 month upgrade cycle? Pay a little more and get on the 10 month!

  • http://twitter.com/pandapaul Paul Anderson

    This is really great to see since I ordered my Droid X yesterday. In choosing between the DX and the DI, I was a bit concerned about the issues discussed here, Blurred Android, and the locked bootloader. Things are looking up though with Moto's support responses and talks of focusing more on the “value proposition of products” rather than blur.

    I don't see the value in having an android device whose UI customization is limited. I suppose the hope is that Blur will catch on and become a sought-after feature the likes of Sense, but it honestly seems like Moto didn't even put much work into it. So why is it there at all if it's half-assed? *shrug* Regardless I will be on the edge of my seat eagerly awaiting the delivery of my Droid X until some time just after the 25th.

  • Keith

    I must say Nitrodesk/Touchdown is bad ass and very reliable, even their tech support has been good. Been using it on my droid 1 for months, as it's features are far beyond that of the “email” app in Android. And it even offers encryption exchange policy support which froyo 2.2 doesn't even support, which is necessary in some industries like mine.

  • Jeff

    What about those of us who bought an original droid months ago, when the sales guy told us it would work with exchange, only to find out it didn't support activesync policies and so was useless. Can I get a $30 credit for the purchase of touchdown?

  • http://twitter.com/acles003 Peter

    Verizon website does NOT have Droid 1 (Danbury, Connecticut).

  • Roland

    It's not all Exchange users, primarily users of Exchange 2003 with no SSL cert or a self signed one. So most people who follow best practices and install a trusted 3rd party certificate (Verisign, etc) work just fine.
    Still it is something they should have anticipated.

    • Joel

      exactly, its more of an issue on the backend (the exchange server config) than a problem with phone OS. I have no issue on my DX and wasn't sure what everyone was talking about. Thx
      When in doubt, blame I.T.

    • B-Do

      Care to walk me through finding and installing a trusted 3rd party certificate? I’m 100% certain this is the problem, however, our “computer guy” doesn’t know shit, and I am tired of telling him what needs to be fixed.

  • zero

    Since I had a company Droid phone laying around (and not wanting my work e-mails on my personal Droid) I threw my work e-mail on there. Then the manual 2.2 came out. So I added that and added my exchange e-mail again and I honestly have to say it's been working great. Even get's e-mails before my BB (BES Server included) get's them sometimes.

  • http://www.facebook.com/people/Ryan-Shanklin/100000620941274 Ryan Shanklin

    good job moto! we happy campas!

  • http://techdeft.myopenid.com/ TechDeft

    Seems like Motorola is scoring a Touchdown with their customer service lately. They are really turning up the volume on the help they are giving.

    (c wut i did thar?)

    • Droidzilla

      You, sir, have earned a lolcat.

      http://www.funnyforumpics.com/forums/i-see-what

    • Michael_NM

      Congrats on your like/comment ratio from a fellow ratio monitor! :)

      • http://techdeft.myopenid.com/ TechDeft

        Thank you sir! It's an addicting thing. Now what do I do with my life?

        • Mrpicolas

          Vuy me an Droid x lol… :-)

    • Octotron

      I am so close to that 50/50 mark. I have been waiting for this for a long time :P

      • http://techdeft.myopenid.com/ TechDeft

        Haha thanks. It's a challenge, since I like posting wayyyy tooo much.

      • Michael_NM

        I just gave you like #262 matching your comment count at the time! Any chance of app round-up this week?

        • Octotron

          I am at 50/50 now, haha. Thanks.

          Also, yes. Tomorrow afternoon I believe it is scheduled. Last week was a bit hectic for me, I got a new job and some people died the week before so my time to do apps was a bit restricted, heh. This one should be pretty good though, I found a couple nice apps!

          • Michael_NM

            Great, your app reviews are one of my favorite “features” of Droid Life!

            Congrats on your new job! Some people died? Wow, that sounds terrible. Words never suffice, but you certainly have my condolences.

          • Octotron

            Well, I appreciate that a lot actually, haha. Deaths, plural, wasn't what I was getting at. Just had to attend a wake and funeral etc. Was just a hectic week. Everything is alright now, and he is in a better place! Thanks for the thoughts though!

  • http://www.myspace.com/abrielband Tim-o-tato

    I've always had problems hooking my phone up to my works exchange server. POS….IMO :-)

  • planetes42

    It's nice to see Droid accommodating to the business community more. How sweet would it be if I could convince them to buy me a Droid instead of a BB!

  • Dmarriott93

    second

  • B-Do

    And what about those of us running the Droid 1, who still have connectivity problems with exchange?

    • Droidzilla

      Root!

      • Anospa

        Still having issues with exchange.

    • Zoul_kyud

      Froyo.

      • Nick

        froyo still doesn't implement some of the most basic exchange policies like password expiration. This has taken way too long to get going.

        I love android but email is a must. I'm buying an iPhone 4 once I have the money to cancel my contract. The only way to get exchange to work is to “fake” the protocols
        http://www.droidforums.net/forum/android-roms/5

        • Jbarb21

          Have you tried TOUCHDOWN yet? Email is a must for me as well and have used it on my DROID since March and works flawlessly as long as your exchange is 2003 and up. Before you ditch your X and spend $$$ on getting out of your contract, 'try it you'll like it'

          • B-Do

            I tried it, and I didn’t like it. I want a plain interface, similar to the one included with Android. Like someone said above, it’s frustrating that the developers of Touchdown have figured out a work around to the problem, while the developers at Google/Motorola have not.

      • B-Do

        Yeah, froyo doesn't fix it. Neither does rooting.