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GoPhone Customers can Now Access MyAT&T to Make Quick Account Changes

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AT&T announced this morning that GoPhone customers finally have access to myAT&T, so that they can easily change rate plans, add data packages, see usage info, and even check out account history.

For whatever reason, AT&T always redirected GoPhone customers out of myAT&T and onto an account management site that looked as if it was built in 1999. For GoPhone customers, this is actually a pretty big deal. If you are on GoPhone and have ever tried to add data to your plan via mobile, you will know how difficult it is.

I checked out the new myAT&T digs and came away by giving AT&T a thumbs-up. Finally. 

  • Refill an account Change rate plans
  • Add data, messaging or international calling packages
  • Get data and voice usage information
  • View account history of up to 6 months
  • Connect to help for information like device tutorials and troubleshooting
Via:  AT&T
  • Trevor

    I was very pleasantly surprised when I went to check my data usage and saw the updated site. Thank you, AT&T.

  • Disqus_n00b

    the AT&T app still launches the browser though..

  • Patrick Crumpler

    That is good news. One if the reasons I switched to Cricket was of the poor customer service. Not that once you get a hold of someone it was bad, it was a pain in the ass just to get a hold of someone to do this, and the website was a joke.

    I feel like my data was a little stronger on the go-phone vs Cricket,

  • Good_Ole_Pinocchio

    “If you are on GoPhone and have ever tried to add data to your plan via mobile, you will know how difficult it is.”

    lol it’s a pain in the as$. This is pretty good news though, make it easier for me to manage my account.

  • Ralph Bretz

    With the fall approaching fast you should do another article on the best pre-paid carriers. If the Motorola Nexus rumors are true I’ll be leaving Verizon for sure and going to Straigt Talk, Cricket, or Net10.

    • MrGoober

      I left Verizon for GSM with the Nexus 5 last year. Had both Aio/Cricket and Straight Talk service. Customer service is utter crap on both. My AT&T SIM for GoPhone is arriving today. Good to hear about mobile account management.

      • Good_Ole_Pinocchio

        That’s why I went with GoPhone. If I’m having an issue I can just walk into a At&t store, even though it’s a little more

      • billy

        Since leaving VZW last fall, I’ve used Straight Talk ($45/month) and T-Mobile prepaid ($30/month).

        Straight Talk is a great deal if you need the unlimited talk minutes and the coverage is pretty good, but yeah… the customer service is definitely not helpful. The account management site is also awful and looks like it was built in the Geocities sitebuilder circa 1995. I hate calling support in general, and it’s brutal when the agents are completely unhelpful and you have to call back several times for the same issue. Pro tip: don’t try to reactivate a SIM card that has been inactive for 6 months; it won’t work, and customer service won’t have a clue.

        T-Mobile’s account management website is much better and my limited interactions with customer service were relatively pleasant. I’ve also gotten much better data speeds on T-Mobile prepaid than on ST using an AT&T SIM, but I’m also lucky that T-Mo coverage is pretty good where I live.