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HTC Employee: “Sorry About the Thunderbolt in General”

htc thunderbolt

The HTC Thunderbolt is largely thought to be one of the most disappointing, frustrating, and disastrous smartphones of all time. It was released as Verizon’s first 4G LTE device, so you can imagine how much attention it grabbed from the tech universe leading up to and after its arrival two years ago. In fact, we hypebeasted the Thunderbolt for months after it was first unveiled at CES in January of 2011, followed by non-stop coverage of it for a lengthy period of time after release. Unfortunately for HTC and those who bought the phone, the phone struggled to become anything but a nuisance as software delays and poor performance tarnished any sort of positive life it once attempted to live. 

But this isn’t news to any of us. The horror stories of life with the Thunderbolt are well-documented throughout this site and others. The Thunderbolt experience was so bad, that some readers have admitted time and time again that they will never buy another HTC device, no matter how good the reviews on them are. Strong words, very strong words. What if HTC was willing to sympathize with you? Would that change anything?

According to an HTC employee who has been on the prowl over at reddit for the last few days answering questions and providing support, his company feels your pain. Reddit user “Erick_HTC” who very well could be Erick Nielsen, because he introduced himself as someone who works at writing up troubleshooting guides of devices and supporting users who report issues, wants to say “sorry about the Thunderbolt in general.” He admits that the Tbolt was a “difficult project” and that he understands why you feel the way you do, but wishes “we didn’t destroy your trust.”

Erick hopes that you will give them another chance because they are doing “much better” now, though, something we can attest to.

Refreshing to see someone from a tech company express their true feelings, even if they aren’t a part of their PR or social media teams. I can imagine that plenty of their company workers feel similarly, yet aren’t in a position to share those thoughts. Reddit to the rescue!

So what do you think, Thunderbolt owners – will you ever give HTC another chance?

Via:  reddit

  • dspman

    I guess my question, after more than two years with a thunderbolt, is whether or not the problem is hardware or software?
    The newest load of ICS has rendered my phone nearly unusable. I barely missed a call the other day, so, as one would expect, I went to the recent call list and touched the name/number of the missed called to return it. I exaggerate not one bit when I say that I counted to 57 before the call was actually made.
    I can’t speak for others, but my device is still – most importantly – a phone for my purposes. It is completely unacceptable for it to take nearly a minute to place a phone call. What if I had been in some sort of serious danger and really needed help quickly. I’d be dead now.

    If I root my phone can I actually get some real functionality back, or is the hardware just not up to the task?

    • JC

      My wife’s TB started randomly Rebooting/battery draining after the “minor” ICS patch update. It only happens when she’s connected to a 3G network. 4G or WiFi is fine. phone can last all day, even using facebook and internet. get to a 3g area with 100% battery life. hit FB app, batery is at 15%. go figure.

      I have a TB but using a Debloted Stock ICS ROM on my rooted phone. I don’t have any issues

  • SirLancelotTheBrave

    I was thinking of the Droid DNA when I was up for my upgrade, but after this? The first and last HTC phone I will ever own. This phone was a nightmare from day one…constant reboots. 2nd update? Reboots more. 3rd update? Not as many reboots, but still there. 4th update(Gingerbread)? Voicemail notification broken. Battery life was god-awful(when I first got the phone, I got maybe 6 hours of battery life, withOUT using the phone). I dumped this phone as fast as I could. Got a Moto RAZR HD(which got Jelly bean as promised).

    Let’s see HTC apologize for this Charlie Foxtrot of a phone. We paid good money for it!

  • stratplayer

    Absolutely I will give HTC another chance. It’s refreshing, albeit late, to get a (semi) official apology from HTC for the Blunderdolt. But the ONE looks really great, if only stupid Verizon would get it. No way I’m leaving my unlimited data for T-Mobile.

  • Lloydsboy

    The “Thunderbucket” was the worst phone experience ever. Best day was when I got rid of it. Switched to Moto and have never been happier.

  • spursrchamps2007

    I had a tbolt, am now no longer with Verizon as of a few weeks ago (that and price) and will personally never buy a HTC phone again. My wife had a samsung continuum, which was also a colossal failure, but that phone looked remarkable compared to the Tbolt.

  • Elliot

    the Tbolt was my first smartphone and when it continually restarted and had connection issues I swore off HTC forever. sure the HTC One looks nice and is getting good reviews, but I still have a bad taste in my mouth toward the company as a whole. Motorola is my go to company now, unless Samsung decides to use something other than plastic

  • Carl fippit

    Terrible phone. Had to replace it twice under warranty. I will not buy an HTC phone until they come out with one that is reliable and works.

  • motta2003

    My Tbolt was a replacement to my BB Storm…so it was a HUGE step up for me. I really had a great run with it before buying a GNex off of eBay. I never had any of the reboots or issues that others report. I think HTC really turned their back on us owners though and I’m skeptical about anything that they make now. If they did a phone that was quad cor, 5″ screen, with wireless charging AND UNLOCKED bootloader then I would perhaps be interested.

  • Luis

    HTC Thunderbolt was the reason I switched to iPhones sadly, but lately I’ve been thinking about getting back to android phones again.

  • TxSteelersFan

    I LOVE my DROID DNA! But I hate the way Sense screws up my Contacts. Link this…!

  • John S

    Lol. Next year they will be apologizing about the DNA and on n on..

  • bartbart

    Had the phone for the bitter part of 2years. Awful battery life (even w the extended battery, phone was heavy and looked like hunchback of ND), glitches, random reboots. 2-3 LONG reboots daily, sometimes taking 10 minutes to fully boot up. Pretty pathetic for them to admit now that the phone sucked and not to follow it with something to help me forget. Sorry, no more HTC for me.

  • Because of this simple apology, I will reconsider my “NO MORE HTC EVER” pledge.

  • umbrellacorp

    I had an HTC TBolt. I thought it was how all Droids operated. Glad someone let me borrow another one to prove me wrong. I don’t think I’ll grab another HTC again. It was a 250 dollar 2-year mistake.

  • No I’m done with HTC. I have had a few good times but mostly its been a fight all the way through. Now that the last update was installed problems only became more frustrating. Good bye HTC.

  • sgtguthrie

    I still call it the “HTC Blunderbolt”!!!

  • sgtguthrie

    Nope, short of a public statement…I doubt it…lol!

  • Dave Bowen

    LOL! It wasn’t just the thunderbolt, I bought an HTC flyer as well. No love or support. They just moved on. So to answer your question, NOPE! I will not give them another chance. In fact, about the only thing they could do to possibly sway my vote would be to give me a brand new phone (HTC One for example) to make up for my loses. I’m not even sure that would secure my vote. But at least I could make my choice without having to drop a ton of my own cash (again) to see.

  • Chris Hollenbeck

    It took me a year and a half to get 4G for the first 4G phone (Vzw said 3 months, not HTC’s fault). Random rebooting and delayed updates defiantly reduced confidence in purchasing anything from HTC.
    Would I buy anything from HTC? If their phones are getting good user reviews after 6 months, I would consider buying one.

  • Steve Schneider

    I was the owner of a TBolt and I now have a DNA… So that answers that question. And I can’t wait for the One on VZW.

    Through my time with the TBolt I didn’t find anything INCREDIBLY bad with it, but my device was rooted and adrynalyne made it amazing. Liquid helped too. Without the dev support of the TBolt it was a lost cause.

  • Geoff Johnson

    I don’t remember most of these bugs, and I got my phone on release day. Must have been because I immediately went to custom AOSP ROM’s and got an extended battery.

  • huneybooboo

    wife and i bought tbolts because we were duped by VZW to get the samsung rogue (vowed not to buy samsung again after the alian and rouge were crap phones) instead of a motorola droid 18 months earlier. the thought of 4g was what did it for me. and our area had 4g coverage.

    i ended up running cm7 for a long time. now on a “stock/debloted” ICS rom. wanted a rom that actually ran GPS (i travel) had no luck with any BAMF derivitive. for the most part the phone worked. no “catastrophic” failures.

    wife didn’t root hers. she mainly had poor battery performance. and now it’s in the random reboot cycle.

    we want a new phone, but don’t want to give up the unlimited data. and with me not a fan of HTC, Samsung OR apple… not sure where to really go next.

  • anthony jones

    Never again HTC. You f’d my wallet

  • sean

    I actually left the Galaxy S3 for a Thunderbolt! I had got the GS3 on Verizon without checking the screen out before hand. When the employee turned on the GS3 and I saw the pixilated pentile display, I was horrified! What’s the point of a ” high def. 720p ” screen if it is pixilated! Being stuck on Verizon’s network, I quickly realized that all of their latest smartphones at the time were pentile display phones! So I got a credit for the S3 and ran out and got a used Thunderbolt. It had a non pixilated screen and worked just fine. Then I discovered the Rezound that had a razor sharp screen and used it for a while till the DNA came out. I am a happy camper now!

  • zombiewolf115

    am surprised that bionic is here hypebeast the xphone lol

  • Xellek

    So you guys at Droid Life admit to hyping the phone up for months, then in an article that shows that you were wrong you say “they are doing “much better” now, though, something we can attest to.”

    Why should we believe that? Why should we put any stock into what Droid Life says? You guys are on the same boat with HTC. Might as well be the Titanic.

    Kellex is on point with the rumors, and that’s the only thing this rag of a website is good for. Does HTC pay you guys to hype all their mediocre phones up, or are you just fanboys?

  • While I didn’t have the horrible experience some others did with the Bolt.. I won’t be buying another HTC phone for the sole reason of them not putting their best phones on VZW. The DNA, Rezound, Incred 2 etc etc all have gotten horrible support. While this may primarily be the fault of VZW, it’s still no excuse for HTC to put their power phones on other carriers. HTC, grow a pair of balls and get some good phones on VZW and minimize the bloat.. Then I will buy your brand again.

  • Hands down the worst tech product I have ever owned. The problems were too numerous to count, and as a result I jumped ship to an iPhone 4S. I definitely want to go back to Android with my next device, but I’m not sure I could give HTC any more money after that debacle.

  • De-integrate sense from the phone and make it just another Launcher Option.

    And maybe a $200 credit for anyone who trades a Tbolt in for the HTC One if/when it comes to Verizon

  • This phone is the reason I will not buy anything HTC again…

  • NOPE!

  • Ken

    Ex tbot owner now Gnex owner. Never again will I purchase an HTC.

  • Mike Weisbarth

    My faith in HTC never wavered. I waited patiently for the DNA. It’s been fantastic! Probably the nicest phone I’ve ever had.

  • Kizaru Hiruko

    As a former ThunderBolt user, and current Droid DNA user, I can say that HTC has regained my trust (though, in fairness, they never really lost it). I got the chance to play with the One recently and I was impressed. Nice job, HTC.

    Now, will Samsung apologize for the Droid Charge? That phone was horrible.

  • jnt

    I’m completely convinced that half (not all!) of the Tbolt’s problems were Verizon’s fault, and Verizon’s “beta” (at the time) LTE network’s fault.

  • thundersuck

    Worse phone ever! When romed, it did okay. Would I buy another HTC? Maybe, one phone wouldn’t make me stop buying an HTC. Even bought the sammy Droid (constantly) charging, I mean Charge…pos too..

    But found my place with the galaxies!!! A lil to late for any other manufacturers. . I tried them all, sammy is just on fired!! I used to be team Moto, but riding the sammy train! Just the most well rounded manufacturer, software, support, updates, etc… happy with my note 2, cant wait for the 3!!!! That is all folks.. I dont post much, when I do, its personal! !!!

  • Bit once, twice shy… I would need to be disgusted by other manufacturers before HTC gets to the front of the line again. I owned a TB for almost two years, and it was the most frustrating two years for all the reasons there are. I am on Nexus4 now, and in contrast, could not be happier. HTC is in the back of the line, and will continue to be there for a very long time.

  • Franklin Howard

    I owned the Thunderbolt and I was able to Root and Rommed it and it was an ok phone for me, then I moved on to the Galaxy Nexus which was a major fail, horrible battery life, horrible radio, and stale updates. It is VZW people, they are hard to work with on software upgrades. I went back to HTC with the DNA which is a great phone but I had to leave Big Red, they suck. Which is why I am now on Tmobile with my HTC One and love it. Best phone I’ve ever owned.

  • Honestly? I’m more pissed about being fooled twice with HTC over the Rezound than I was disappointed with my t-bolt. Once I got CM on that phone it was an infinitely better experience. I’d still be using it today if the digitizer hadn’t broken and at the time cost more to repair than the $50 I got my Rezound for.

  • Jaron1226

    I owned an HTC Thunderbolt and I’m sure NO ONE cares about my opinion, but it actually wasn’t that much of a horrible phone. All of the problems mentioned didn’t really happened to me. My Thunderbolt always did what it was suppose to do. I mean all in all it was a bit laggy here and there, but it always got back up to speed and did what it had to do. My only complaint is it’s poor battery life. HTC definitely could have given us a few more MAH of battery like but…Then again you could have easily gotten an extended battery or the used the HTC Rezound’s battery as well. It was my first Verizon 4G LTE Android, and I loved it, and actually hated to part ways with it. Now I have my Galaxy SIII which I also love. My only complaint is the poor radios used in it, and the touch wiz UI. Other than that I love that one as well.

    • I’ll agree with you there, it did succeed as a 4G LTE device. It definitely proved to me that the tech was viable. But every other element in the package was so badly thought out that it almost didn’t matter how great the data speeds were. And it’s true, lots of devices have hiccups here and there, even my Nexus 7. But at the end of the day, it’s up to the carrier and OEM to kind of join forces and push updates out that fix these issues, and Verizon and HTC clearly didn’t care about their user base enough to do that. In fact, they did the opposite – almost every update that claimed to patch one problem broke something else in the phone.

  • tlennon

    I was one of the poor suckers that bought the tbolt. I was so pissed. Its been a long 2 years. I just got the S3 and couldn’t be happier

  • I owned a Thunderbolt. It was a disaster. I will never buy an HTC phone on Verizon (because they share the blame) unless it’s a Nexus.

    As for this sympathy, give me a free phone, and we’ll talk.

  • Gosh, I wonder if you folks ever heard of the Moto Bionic? It’s hard to believe that the same folks that make the simply awesome Droid Razr Maxx HD made that POS. I have a friend with a Thunderbolt that actually loved it and toughed out the problems it had. He just recently got a Samsung SG3, and while he likes it well enough, he still talks about missing his TBolt.

    The Bionic sent me running to Apple, but the Razr Maxx HD brought me back. And while I miss Apple a little, I’ll NEVER give up the battery life I’m getting with the Razr Maxx. To me, battery life is the single biggest issue with these phones. If Moto can do it with the Razr Maxx HD (and without the OPTIONAL extended battery and accompanying bulging battery cover!), There’s no excuse why every other phone maker can’t. Period

    Geri O

  • JG1000

    Never Again, HTC.

  • TheDarkJaguar

    Man, the only time that my Thunderbolt was actually an “OK” phone to use was after it received the ICS update. I went about 2 years of wanting to break my phone (of course, that would only get me a new one through Assurion). I had many days where I just threw the damn thing because it would lag so bad in making a phone call! I would try to call someone and it would act like I didn’t do anything. I would try to call them again and still nothing! After about 5-10 minutes, my phone would magically call the person and then call them again, switching into conference mode. There was no way I could ever try to be the “whatever number” caller for any radio station because by the time it would call them, they would already have a damn winner! Lucky for me, I have an S4 on pre-order. They only thing my phone will be good for is a temp phone if my new S4 has to be repaired or if my daughter’s iPhone needs to be repaired or replaced.

  • Bob Allen

    I had the TBolt – Actually, I went through 4 of them before I gave up on it and went to a Droid Bionic. Kept having one failed device after another.

    Good thing I picked up a Rezound later on or I never would have had faith in HTC again!

  • I love the comments here, “I will maybe come back if they give me a free phone or a ton of stock options etc”. Your willingness to go back shouldn’t be dependent on a bribe.

    • BroRob

      Why not? When I upgraded from my TBolt I was between the DNA and GS3. I really didn’t like the 16G on-board with no micro-sd slot on the DNA and the lack of support/updates on the TBolt. Had they offered me a $250 rebate I could have got a DNA (subsidized) with no money out of pocket. That in itself could have swayed me to try it out. I literally sat there for an hour and intimately I chose the GS3 because I didn’t want to risk another HTC bomb, plus I added a 64G micro-sd card to the GS3 for a ton of space. *side note* I hike and camp a lot with no service so I like the space for GPS maps and music.

  • Hatyrei

    Also my HTC Incredible 2….failed to see the ICS promised update! HTC & Verizon are both liars!. Or so what i think of them…. almost 10 months now…right? I wish owners get compensated from this horrible experience.

  • Joeyjoefus

    I loved my Thunderbolt. It was easy to root and I changed up roms weekly. Had a lot of fun learning the ins and outs of rooting and roms.

  • “sorry, our bad” rings rather hollow, they should be offering some sort of bone to prove they really are serious, maybe $100 (they just cannot do free phones) if you turn in your Thunderturd, Rhyme, Dinc2, etc. and get another HTC phone. The Thunderturd has been great business for Samsung, my wife, my father, and one of our salesmen all went from the TBolt to the SGS3 after ICS pretty much made the phone useless

  • I must have had a different T-bolt but I loved the phone.

  • Wasnt the thunderbolt essentially the EVO 4g with LTE which was already pretty outdated at that time?

  • Chris Caldwell

    Problem is, no accountability. You spent hundreds on a phone they admit was a POS. Can you return the phone? Best you can do it flip it on ebay and make some other poor smuck take your victim spot. What other type of company can get away with that?

  • Chris Caldwell

    Why is this company still around? people, stop buying crap from then LOL. Of all the companies they are the WORST about selling cheap, over hyped phones and then dropping them right away from support. Anyone notice this came 2 years after its release (ie JUST IN TIME for most of the folks who bought them on the usual 2 year contract to have paid them off.) Nice of them to wait for you to make your final payment before admitting to giving you the shaft! And what about all the phones they stop selling within 3 months of when they are still offered on 2 year contracts? Is there a phone they HAVENT shafted people with like this? If you distribute your phone on a two year payment play, SUPPORT IT THAT LONG! You imply that it will last that long.

  • Christopher Riner

    I mean, I can understand being cautious about buying a phone from a company that has sold you a lemon before, but saying you wont ever buy a phone from them again bc of one phone is just plain ignorant. I had the droid charge, which was also a true p.o.s., but that didnt deter me from getting the galaxy nexus. Hell, all the first LTE phones sucked.

    If you wont try a phone that (basically) the entire blogging community is telling you is the new gold standard for any particular ecosystem, then you’re letting your bias keep you from possibly the best experience you’ve ever had with a phone. And you only have yourself to blame.

    • LionStone

      +100! 🙂

  • John Guillen

    I had the TB and was very disappointed. After time and time of false ICS release most of us was stuck on gingerbread and watched in pain how everyone else enjoyed JB and other updated features. Its fine that HTC recognized this but what does it do for us who spent the money on this device? I do like HTC and would buy another phone but its too late because I jumped on the GS3 wagon and love my phone. I couldn’t wait for a new HTC phone for my contract was about to be over. So I had to jump to a different carrier. Sorry HTC you’ve lost a lot of customers with this phone and the carriers could care less for us customers. Not even a discount on another phone, not even a coupon to update. We were given nothing but false hopes.
    So, would I buy another HTC phone? yes I would. Now that most of the wrinkles are sorted away with new phones. The HTC One, looks like a great phone but too bad I moved on to another phone. And why did you give it the same name as another phone of yours?

  • CapnShiner

    To all the people whining and saying HTC should have offered them a free replacement phone: Shut up. HTC doesn’t owe you anything. Should they have released the Thunderbolt with that many problems? No, they should have tested it better. Should HTC have done something for Thunderbolt owners to make up for their failure? Yes, it would have been good customer service to offer a credit or something to Thunderbolt owners. Does that mean HTC owes this to their customers? No, not at all. For those who pre-ordered the Thunderbolt or bought one soon after it launched, that’s part of the risk of being an early adopter. For those who bought one later, after people already started reporting the problems, I say caveat emptor. If you don’t do any product research and end up buying something crappy, it’s your own fault. Either way, HTC doesn’t owe you anything. You’re feeling of entitlement is not justified. HTC did not promise a bug-free device, years of timely updates, or the battery life of a RAZR Maxx for the Thunderbolt. If you bought a Thunderbolt, you got exactly what you paid for: a Thunderbolt. Maybe next time you’ll make smarter purchasing decisions.

  • VZWIndirect

    Droid X, X2, Inc, Inc2….T-Bolt, Bionic….These phones were not “bad”, its just what we have now is so much “better”.

    The first real “nice” car I ever had was a 1984 Mustang GT. In 1984, that car was a freakin BEAST! Now, I look at the ’13 Mustang in my driveway, and there is more technology in the radio then there was in my entire ’84. I have 4 times the HP from the same size motor. And when I see some poor schmuck still driving around in one of those old first-gen Fox Body cars, I can’t believe that I ever thought that one of those cars was a “must have”

    Phones are no different, only it has only taken 4 years to go from the G1, to the S4, or the N4, or the DNA. A couple months ago, I took a G1 in on trade, and yes, I tossed in my SIM, and I carried it for a day. OMG, it was archaic.

    So before you trash HTC for the T-Bolt, maybe you should go spend a day with a Samsung Illusion. Or if you are a N4 owner, give a Vortex a try. Moto-fan….spend a day with a Droid 2. Or better yet, find a G1 Dream and try switching from a N4.

    • Droid 2 isnt bad unless u keep verizon app. Which i rooted and still ninjablur stock just delete the apps.

    • gokusimpson

      You take that back! Droid X was superb! X2 was a different story…

  • scoobymystery 69

    Wait what I have had Samsung ominia there noted worst phone. Also the droid.charge which was only comparable phone to a thunder bolt. The droid charge had minimal updates never to make it past 2.3 ?RIGHT? My co-worker is still going strong with updates past 2.3. Samsung deep throat a caucus and then get back to me for no updates to the droid charge. Also now reading Samsung’s s4 has so much carp or won’t utilize its 16gig more like 9. My choice has been made while in use my HTC droid DNA! Props htc!

    • I had an Omnia. At the time it was a big upgrade over my Moto Q. Woah… Am I dating myself there? Ha ha!

  • Zer0LUXX

    Hmm. Am I the only one that liked the TB? It was my first smartphone. I had no issues with it at all. Even my kickstand was in perfect condition when I sold it. I upgraded to the Rezound after a year. I loved that phone as well until ICS cut the battery life in half. I now own the Galaxy Nexus and will continue to own it until Verizon releases something better.

    • lexkel

      They did. The Note 2, iPhone 4s, and iPhone 5 are all better.

  • Nazzi_Muhammad

    Verizon + Thunderpud = worse than a frequent and copious discharge of abnormally liquid faeces

  • picked up a thunderbolt the first week. Was very disappointed in the flaws, but I stuck with it until I got my one last week. It’s an excellent device. HTC should give thunderbolt owners something, but they have definitely gone above and beyond to improve.

  • Tucker Nebel

    I got this phone the week it came out and thoroughly loved it. I didn’t run into any problems.

  • I’m a current Thunderbolt owner, though my Verizon Galaxy S4 is on its way.
    To HTC I ask – can you give me the past two years of my life back (at least, my mobile life)?

    No? Then I’m sticking with the pledge I made over a year ago about never getting an HTC phone again.

  • Kreg Steppe

    I would be hard pressed to commit to another HTC phone. In general I like the build quality of the devices, but the “ignore them and they may go away” support regarding software updates…then the string them along with an Ice Cream sandwich carrot garbage…no. Plus, I hate the power button on top (no matter what company). Grrrr.

  • Steve Douglas

    So I was one of the people who got the Tunderbolt on day 1. Yes it was a pain in ass, laden with all sorts of issues. I just wish that HTC would have given the developers the source code for the radio so we could have gotten a ROM with decent radios. My GF had the INC2 and 2 of those had bad charging ports. So my experience hasn’t left me jaded, but not very trusting of a company that’s had such failures and done very little to make things right;. I had the change to get a DNA, but it’s lack of SD card steered me to the Note 2 and love that phone and the support the Samsung has promised to include at least 1 major release to their flagships. Not a samsung fanboy, but just a fanboy of well designed phones and support. I’m hopeful that Moto can pull it together and get a decent camera in their next lineup!!

  • irtechneo

    I liked my thunderbolt while I had it. Stock was horrendous but a BAMF or Skyraider Zeus ROM and new kernel made it decent enough for me to like it for 18 months. I never did try any ICS roms due to all of the problems I heard about them. With that being said I am now rocking the Note 2 and I cannot believe the difference! I now feel like I had blinders on the whole time. Thanks for the apology HTC but it will take something special to bring me back and the One just doesnt cut it compared to my Note 2. Looking back I cannot believe I kept that paperweight so long.

  • Jared Persinger

    I am the current owner of the htc one and iI have to say it is amazing (unlike the mess the thunderbolt was). I personally think that it is at least worth looking into

  • Sporttster

    Co-worker of mine bought the T-Bolt. I’ve never seen a guy dump a phone faster.

  • Nope. Never again. Sorry HTC. The worst.

  • codidley

    Had the Thunderbolt and feel the same way many other do. The bad experience added to being stuck with the phone for 2 years has left a pretty bad impression on HTC for me. I understand the new devices are top notch, but the past will not soon be forgotten.

  • nerdbird

    “It was released as Verizon’s first 4G LTE device”

    It was VZW’s first LTE phone. They had other devices prior to the TB.

  • Greg

    My wife and I still have ours and have just learned to deal with its issues. Cannot wait to get rid of it and just trying to figure out whether to get rid of my unlimited data plan, go to a set data plan, or just be rid of Verizon. I personally don’t think I will buy another HTC phone again, no matter how good a new phone by them seems to be. I have no faith that they will get a phone right to begin with, never mind be able to update the phone on a timely matter.

    • Never say never. When I got my tbolt I could’ve bought a Charge. Just holding the Charge in my hands convinced me to get the tbolt. And now I own a Galaxy Nexus. The world works in mysterious ways. 😉

  • ddh819

    so im looking at getting a used 4g vzw phone, what should i get between the Lucid, Rezound, spectrum, dinc 4g, galaxy nexus or razr?

  • Ed Harrisburg

    I spent a lot of time troubleshooting the phone and going back and fourth to the Verizon store, after the 5th swap out Verizon finally changed me over to a Droid Charge which was stable. While troubleshooting the phone I even reached out to HTC support, which referred me to Verizon support. Because of the loss of investment in the phone and HTC lack of interest in trying to fix the problems, the only way I would try one again is if they gave me one but I would not take money out of my own pocket to purchase an HTC again.

  • Cat88L3

    I’m on Verizon & HTC has left a pretty bad taste in my mouth. I’m still holding on to a Inc 2 & I don’t think I can do HTC again. Slow with updates or their phones are pretty much forgotten about. My first Droid Inc croaked bc of a Gingerbread update and now my charging port for my Inc 2 is defective. I read that this is a huge problem with this phone.

    I’ll be waiting for the Galaxy S4 32gb-on Tmobile or Sprint. I’m sick of Verizon’s policies as well.

  • Vince

    I wasn’t a “first day” adopter but I was an early one out of necessity. I was trying to hold on to my OG Motorola Droid a little longer to see what was going to come out when my contract was up but I had the screen on it die (thanks to a manufacturing flaw that Motorola knew about but wouldn’t recall). I got an “early upgrade” and the only thing that made any since was to get the newest phone, which was the T-bolt. I saw reviews saying it was a great phone except the battery life, but if you turn off the 4G (which wasn’t in my area yet) it was fine. I gave it a shot and it was okay, until I got the first OTA and it was downhill from there. I had every issue that people had with it and even got it replaced a couple of times with no better results. I even started a Facebook page calling for Verizon to recall it (obviously to no avail).

    When it worked (the few times the OTA did fix things) I really did like it. Sense didn’t bother me since I liked playing with different Home replacements. Once I got the extended battery when Verizon started selling them dirt cheap to “make up” for the poor stock battery, it wasn’t too bad. That is the ONLY phone with a good kickstand. Even though it “flaked” it was sturdy and worked in either direction. I really miss that kickstand. It was sturdy and the “soft touch” feel on the back was pretty good too. I carried it up until I dropped it in a grocery store and cracked the screen. I didn’t have an upgrade and Verizon had just changed the unlimited plans so I wasn’t going to be able to upgrade and kieep my unlimited plan anyway, so I found a good deal on a GNex. It was going to cost as much to replace the screen as I paid for the GNex. The GNex is night and day a better phone operationally thanks to it being bare bones. I would prefer to get a Nexus device from here on out but if HTC were to make it or if HTC were to give a GOOD credit ($150-$200) towards the purchase of a One (if it ever comes to Verizon) I would consider it if they continue to get good reviews. I just want a good, solid, powerful phone.

    Come on HTC, do more than “apologize”, put your money where your mouth is!

  • DanSan

    got a thunderbolt the day it came out, worst decision ever. the phone itself, combined with sense, i will never buy another HTC phone ever.

  • Dan

    I had the Thunderbolt and I will never buy an HTC phone AGAIN. With the delays in updates and the battery the Thunderbolt just underperformed. I could’ve purchased another HTC phone but decided to go with the Galaxy 3. HTC unless you do the right thing and give Tbolt owners a free HTC One to show how your company changed I will stay away from your phones!

  • I agree with what some others said on here. Being sorry is nice, but it doesn’t make up for what was an unusable phone. Verizon’s support was not much better. They both owe anyone that bought a T-Bolt a full refund in my book.

  • John Mc

    Not a chance. If they refunded my money or gave me their new phone, maybe. Even their customer support was ridiculously bad. Ignored my questions every time. The TBolt was such a disappointment. This “apology” was not emailed to me, was not official, and had no oomph to it. HTC might as well close up shop to me, as I’ll never buy a product of theirs again.

  • bogy25

    I still use myTBolt everyday ….it was bad but come on…it was the first 4g phone.

  • Honestly the Thunderbolt will always hold a special place to me (as it was my frist true smartphone and it got me addicted to 4G LTE speeds!) with that being said there were some obvious bugs but personally I didn’t suffer from about half of them (reboots seemed to be minimal and only really happened when the phone was idle, the touch screen always seemed to be spot on for me, etc). The Thunderbolt might not have had the best specs or the best battery life but it could still load up webpages and videos faster than any iDevice at its time! Oh and that kickstand was absolutely golden! Heck I still know 2 people personally who have Thunderbolts and they are still kicking (albeit they can’t really play the newer games and they might be a little bit slower than my Droid Razr) because the device was built solid and sturdy!!

  • Josh_C

    No, I will never get another HTC phone. Thunderbolt was the worst phone I ever had, I would rather go back to a pager.

  • Superdroid

    HTC, the Edsel of the phone industry.

  • Jonathan Ly

    I actually enjoyed the Thunderbolt. It was my first Smartphone experience and in all honesty, I didn’t mind some of the set backs.

    I never had nearly as many negative experiences as anyone here, but again, I’ll consider myself part of the minority that takes enjoyment out of tinkering with the device, so I rooted and cracked the bootloader open and had my fun.

    My only problem was the battery life. Never had dropped calls, never accidentally texted someone else. Just wish it would make it through a day of use.

    Overall, HTC’s big guns outside of Verizon have been stellar. The One, One X/EVO 4G LTE, J Butterfly/Butterfly, EVO.

    And I don’t see how anyone thought this device getting ICS was going to workout. <1GB of RAM, Single Core processor, none of its contemporaries have ICS (Droid Charge, LG Revolution) so I don't see how anyone thought it could workout. Only phone that made it was the Nexus S and the official builds of ICS and JB were laggy.

    Just another issue in Android, oh well.

  • Have they really learned from the Thunderbolt era? The One has a 2300 mAh battery that doesn’t seem to be that much bigger than the TB. Deja vu?

  • HTC Sucks!

    I am a HTC THUNDERTURD owner and this nails it right on the dot! I will never ever buy another HTC product for quite some time because of this worthless phone. Once they did the update to ICS 4 months ago, it has been a piece of crap and freezes constantly like an old computer. My RAM is about 95% filled up and theres nothing more to kill. I am going to Samsung as they are known to provide excellent phones. Even the new HTC One doesnt impress me. Just because it has a metal frame doesnt do anything for the software on the phone. Trying to act like an iPhone in sheeps clothing isnt going to work. What the hell is this “Blinkfeed”? Looks too Window 8 to me. They cant offer me enough to get another one….even if it was FREE!

  • This phone never saw european light. I got myself the Desire around that time (I think, Im not much into that US Carrier thing and when you guys get stuff) which was the best phone i ever had. Its still up n running. Why am I commenting on this then? Well, I bought loads of crappy Samsung products (Projectors, DVD Player, MP4 Player) which all broke so often I got my money back, yeah all of them.

    Why do I tell you this? I still recommend people to buy Samsung products when they are reviewed as being good or even better. Meaning: You can’t judge on a whole company by one crappy phone. I had the One X after, I know loads of ppl who own the One S, the Desire HD (I think that’s the Thunderbolt we got?), Legend, etc. no complains ever!

    And now they brought us the One…Im stuck with my Nexus4 and love it. But I would love to go back to HTC any time (well, whenever they produce a nexus ofc 😉 ), they make brilliant phones…besides that one disaster they gave US-Customers apparently =/

  • ww

    Will never buy HTC again unless reparations are made.

  • Joey Faulk

    I had the TBolt. I liked it with Cyanogen mod. Dropped it, cracked the screen, and got a Bionic off craigslist. I would go back to an HTC device, not based on the TBolt, but based off the company’s innovation with the HTC One. It looks like a great phone! Maybe Verizon will show some ONE love!

  • KPunk

    my girlfriend still has this phone, she has said many times she will never buy a HTC phone again and she isn’t a very tech savvy person. and i don’t blame her. for her to say that i am not surprised many others feel the same way. fortunately she has been eligible for an upgrade for the past couple months, but has been waiting patently for the galaxy s4.

  • willie

    let htc give me a deal for buying the t-bolt and I may get another phone from them.

  • @the_hein_line

    Never EVER would go back to them. Would not even use a free HTC one. Nothing they could do to change my mind. HTC is dead to me.

    • Tim242

      Same here. I used to be an HTC only user. No more!

  • JD

    I didn’t realize so many people had problems with their T-bolts. Mine worked flawlessly from day 1. Besides mediocre-at-best battery life, I loved it while I had it. Sold it to a friend when I got the Rezound, and she had no problems either. I must have had one of the few non-lemons lol.

  • Kyle Miller

    Just don’t let the Droid DNA end up the same way! Its a very good, quality phone.

  • Shane Redman

    I wish Facebook would apologize to anyone with a Status or First….how is it called “First” and it’s not their first phone???

  • Nicolas Pipitone

    I got the Thunderbolt release day and I still have it. Had two of them over the course of this time as I cracked the screen. (Not the phones fault at all) I’ve always loved the build quality and the weighted feel. As for software problems…never had them. Neither did my mother who also had a Thunderbolt. She actually enjoyed it enough over “Samsungs crappy interface” (<-Her words) that she got the DNA as soon as it came out.

    I didn't like Sense launcher and always loaded up a custom launcher and only used the parts of Sense that I really liked. Some of the stock Google gingerbread stuff was kinda ugly and I would have used a custom launcher on a Nexus if I'd had one.

    I also give kudos to HTC for delivering on their promised update. I'm sure that it would have been easier for them to just drop it like so many other companies do when they make a crappy product. (They all have at some point.) But they pushed through and released a great update. Many people don't seem to understand the complexities of a project like this. If anything I point a finger at Verizon for consistently blocking phones, and ongoing software updates.

    ICS easily tripled the battery life of my phone and everything is just as smooth as it always was if not a bit snappier. I can do many tasks faster than my fiance on her GS3. Proof that you can bog down any device with crap. Many of the people that I've heard bitch about the update being sluggish didn't even take the time to do a factory reset. It's like upgrading any OS, it's just a bad idea. I walked a co-worker through doing a reset and all his problems went away. Take the time to understand your tech or at least find someone who does to help you.

    HTC has always had a great build quality. Much better than some others. And even though most of us don't like Sense its been better than many of the other overlays. I do wish they'd give the option to just turn it off but for the most part its easy enough to avoid.

    Let's be honest, every manufacturer has dropped a load of crap on us at one time or another. Remember the Samsung Charge? I literally watch someone chuck his into a wall cause it dropped one call too many. But as it was already pointed out. The Thunderbolt was a first of many things, pushed the envelope and was hypebeasted like crazy. I'm not going to hold that against HTC even had I had problems with the phone.

    Finally, I feel that HTC is truly sympathetic and apologetic about the whole project and their pipeline in general. The HTC one is a great device. They have still to nail down their marketing but I definitely see steps toward a new HTC and I think the future holds good things for them and for us as consumers.

    My next device will probably not be an HTC device because i'm at the mercy of Verizon's selection and a grandfathered unlimited data plan but I am in no way turned off by HTC and will definitely have another of there devices in my future.

    Sorry for the long post but hey someone has to defend against all the negativity flying around.

  • FJ40

    I HAVE A THUNDERBOLT AND WILL NOT BY ANOTHER HTC PRODUCT.

    THEY ARE NOT GETTING BETTER – SEE THE ISSUES WITH THE LASTEST
    UPDATE FOR THE DROID DNA SAME STORY NEW PHONE. SENT OUT UPDATE THAT MADE SIM CARD BUG WORSE
    NOT BETTER.

    I never got a straight answer from HTC or VZ and now that I
    am do for an upgrade I have to pay full price for a phone if I want to keep
    unlimited. I will be moving to ATT even
    though the service is crap in my area.

    • evltwn

      Try the new payment plan vzw has. You can keep your unlimited data.

  • i had a thunderbolt the day it came out. it wasnt that bad once you slapped cyanogen mod on but im over that phone every company as a slump. i would like to rejoin htc

  • David Button

    While it was leaps and bounds better than the Blackberry I had previously I don’t see myself going back to HTC unless they sort out the update nonsense. I must say I was surprised by the Jellybean update about 3 weeks before I upgraded but it wasn’t enough to convince me to buy a DNA, picked up a Razr Maxx HD instead.

  • I loved my thunderbolt, just the battery life sucked, maybe because it was my first smartphone.. .

  • edwoordd

    I had the Tbolt since launch to get the unlimited 4glte, it was good & got better when it was rooted & when it finally took a dump I moved to the gnex. Build quality and the speaker was amazing also if you had extended batteries it was good! I had 3 extended batteries

  • NemaCystX

    Its not HTC’s fault, its Verizon’s, they made this phone into a Frankenstein phone when they added the LTE radios at the last minute and gave it the name “ThunderBolt”

    I personally have had much better luck with HTC devices than I have with my Samsung ones. HTC for me, and off to AT&T I go to get the HTC One, so long Verizon

    Note: Yes I know about the RUMOR of it coming to Verizon but I have had my fair share of drama from them so I’ve decided to leave and actually be able to get service again.

    • It htc fault because motorola and samsung update with no issue of verizon interfering

  • Dan

    I hate to be redundant, but never again HTC. There is nothing they can do, to get me back as a customer. The TBolt was the biggest POS I’ve ever owned. Random reboots, constant lag, a stale UI, lack of updates, spotty radios, downright horrendous battery life etc etc…I could go on and on. Since then I’ve moved to the Note 2 and am absolutely stunned at the experience. I’m running Jelly Beans ROM, can still use the S-pen and get about 30 hours of use on LTE. Something that would have taken the TBolt 5 charges to attain if it could stay on that long. NEVER AGAIN, I say.

  • dont fire me

    I had a Thunderbolt, wasn’t the best phone but it worked for me and it took a hell of a beating and is still going. I would totally buy another HTC phone in the future if i could afford a good “One”. To everyone who says that one experience ruined the company for you forever that’s stupid.

    I burnt the roof of my mouth on a piece of pizza. I will never eat pizza again.

    #GET OVER IT

  • Buzzy42

    Bought the Thunderbolt Day 1 because I wanted to make sure I was grandfathered into unlimited 4G (and had a lot of travel plans that year and wanted a good phone with fast internet) and have to say, I’ve never fully understood the full fledged hatred for the device. I do think there was a WILD build quality difference as some people had nothing but problems, and others just had the standard Bolt battery life quirkiness. Is it perfect? Absolutely not! But it was a 1st gen LTE phone and I think when you look at what else was released before unlimited data went away, it was absolutely the best choice available on Verizon. I’m still using mine (although now on Santod’s Jelato ROM [with almost all Sense ripped out]) and still relatively happy with it– sure I wish the battery life was better, or it was faster, but given the situation I was in 2 years ago when I bought it it was my best choice and has served me pretty well. The extended battery is still getting me through 1-3 days per charge depending on how heavy I use the phone and with a custom ROM the phone runs better than ever…

    It’s funny as I very specifically wanted to keep with HTC as in 2011 they had the reputation for being the best with updates, and even though it was VERY slow we did indeed get all the way to ICS, whereas most of the “peer” phones never did. I can’t say I thought HTC handled it as well as could’ve been but I definitely don’t feel burned by HTC the way it seems like a lot of Bolt owners do.

  • Frank Fiorta

    Had the Thunderbolt, bought the Rez, now on the DNA. Still love me some HTC.

    • NemaCystX

      Every Company has their “ugly” duckling, not every device is going to be perfect, especially with how the ThunderBolt came to be. It was NOT meant to be a 4G phone

      • trwb

        Fasicinate, Bionic, Revolution and Xperia Play all agree with this comment. Also notice how these ugly ducklings are all Verizon phones.

        • yungqb7

          I’m still using the LG Revolution and I can never get a LG phone ever again. ~1 more month for the GS4 :-/

        • I have to disagree even bionic is it got from 2.3.5 os to 2.3.6 os,4.0 os.4.1 os

        • Samsung fascinate 2.1 os,2.2 os,2.3 os. Tmobile didnt even update galaxy s original beyond 2.2 os from 2.1 os

        • xperia play well said and lg revolution was garbage

        • Mike Weisbarth

          Kinda to my point in another post. Verizon does not play nice. Too much control over the manufacturers of the phones.

        • zombiewolf115

          hey the bionic was redeemed and moto gets that at least

        • Silver Veloz

          The Droid Bionic has had many lives that other phones can’t compare. How many phones can you name that was the first dual-core phone on the LTE 4G Verizon network that went from Gingerbread to Ice Cream Sandwich and now, Jelly Bean. The Bionic may not go any further, but it hung in there longer than anyone thought.

    • Honestly the Rez is what the Thunderbolt should have been!

  • Alfredo Manuel Gonzalez II

    Not good enough getting the S4 instead of HTC One!

  • duke69111

    I’ve never been an HTC user, but I almost bought the Droid Eris over of the Moto Droid; collusion adverted. After hearing all of the stories on the Eris and mostly the Thunderbolt, I would have a hard time convincing myself to buy an HTC device.

  • beyeg

    My Thunderbolt was an awful experience of smart phone ownership. I passed on the HTC DNA when released and even hearing how great the HTC One is, I will most likely move on the the Galaxy S4. (Assuming the rumors are true that the HTC One even makes it to Verizon.

    It would take more than a “my bad” from HTC for me to change my mind. It would take a heck of a bone thrown our way to compensate for the disaster that was the Thunderbolt.

    • Well, I’m sure the GS4 will be an excellent phone. However, I’m a former Thunderbolt user and current DNA owner. There’s not even a comparison between the two. The DNA is what the Thunderbolt was hyped to be. I’m sure the One is even a bit better.

      • beyeg

        Did you have any nervousness going from the T-bolt to the DNA? I really dislike the use of the botton on the GS4 as well as touch wiz – but I want a phone that I know will be supported for 2 years and I am just not sure that I trust HTC as much as I trust Samsung right now. My wife has a GS3 and has a great experience with it.

        • Yeah, sure. But I need Verizon’s coverage for my job, so it was down to the DNA, GS3 or RAZR Maxx. The latter two were aging, and I don’t particularly care for physical buttons.

          I still have some reservations about how many updates the DNA will get through its life. But I will say that the out of box experience is so much better than the Thunderbolt, I’m not sure it matters. I could use the stock software for the next two years and probably be okay with it.

  • Jason Bittner

    I finally replaced my Thunderbolt at the beginning of the month. got a note 2 and unless some serious changes happen at HTC (proven track record of updates and releasing source, as well as the removal or toning down of sense) I for one will never buy HTC again.

  • Up until the oneX, the same could be said about most HTC phones.

    • NemaCystX

      the OG DROID Incredible was the best phone I ever had

  • Chuck Peebles

    I bought 2 tbolts on launch day March 17th 2011 one for me and one for my wife. The tbolts were so bad she used to call me from coworkers borrowed phones and curse me because her tbolt was dead. I’ve had a gnex and a note 2 since then, she’s had an iPhone 4s and an iPhone 5 and will never go back to android.

  • I swapped to the T-Bolt back when it first came out, and boy did I regret it! Really hated that POS, then I found a great deal on the Galaxy Nexus, and fell in love. Had an S3, and again fell in love. Got a Note 2, and regretted it after a few weeks. Size was my only complaint. Currently on a Droid RAZR till May 30…got my S4 pre-ordered from the best network available 🙂

    • Vince

      The GNex vs the Tbolt was night and day different. I Love my GNex and seriously consider the S4 except I would prefer to get a phone without Touchwiz (but I use Nova now anyway so once it’s installed, Touchwiz is a moot point). I liked it so much that I looked for another good deal on a GNex to trade my wife’s Droid 3 for it so we’d both have the same phone and even my wife likes it. I really like the FEEL of the HTC One over the S4 but I like different aspects of both phones. Since I want to keep my unlimited data, whatever I get has to be REALLY worth it since I’m going to have to pay through the nose for it. HTC COULD sway my hand though if they would give me a really great credit for a “Tbolt Loyalty” for that phone that’s sitting on my dresser.

  • wagner

    I think they should release the Thunderbolt 2. Given HTC’s ability for naming schemes it sounds about right!

  • Havoc70

    Loved my Incredible and Incredible 2, and my Tbolt wasn’t that bad, except battery life and occasional reboot. So yea i would be willing to give them another shot but the phone would have to have mind blowing specs.

    • David Dudovitz

      I was upset that while the flaming turd that was the Thunderbolt got ICS, the Inc2 never did (I upgraded it to JB myself). That said, I now own a DNA.

  • Jeremy Case

    After a droid eris, droid incredible, and a thunderbolt I have learned my lesson HTC never again.

  • jb

    A simple statement like this from HTC would have at least made me not hate them. A decent trade in value for my Thunderbolt might have convinced me to try the DNA. As it is, no go. Forever

  • dm33

    Nope. Hated the phone and the overall experience. Jumped ship to an iPhone 5 and love it. No HTC for me in the foreseeable future.

  • Nope … not till they release it with stock android. The Thunderbolt was the WORST Android device I have owned followed up by the Samsung Droid Charge.

    • I bought the Charge 7 days prior buying to my Tbolt because the Verizon guy convinced me that the Charge was a better phone. Easily the worst week of my life.

      • Anon

        Umm…I’m gonna reply with this.

        • Anon

          Errr, this.

          • Anon

            Aaand, since pictures aren’t coming through, I’ll just say that if that was the worst week in your life, there’s a few starving children in Africa that would love to be you.

      • The Charge was garbage as well, but at least it held LTE and the battery would last more then half a day.

  • I would say Motorola did the same with the Bionic. At first the Bionic was total trash. But NOW it’s on JB and working great. (I know I have a Bionic and a Razr Maxx HD)

  • Ryan Clayton

    Nope….never.

  • kkloster

    I’ll always carry a torch for HTC because of the Nexus One.

  • fortheloveoftech

    Offer a verizon HTC One with an SD card slot, no antennagate (http://www.gottabemobile.com/2013/04/29/antennagate-plagues-htc-one-video/), no whatever happen to yall (https://www.youtube.com/watch?feature=player_embedded&v=iKmeNKnX9Cg) and I’m all yours, again. DNA was purposely put with no sd card slot for hopes of using the cloud. 😛

  • Droid Incredible. ….more like terrible. Nuff said.

  • Finally talked my wife into leaving Apple to try Android and we picked up 2 TBolts on release day. The problems were WAY beyond new release bugs. I kept assuring her they would send a software update to fix everything. 6 weeks-ish later, she was ready to shoot me. Sold it on Ebay and went back to Apple.

    I’m not one to hold a grudge, but I’m unable to get over this lol… That stupid phone rebooted so many times on important phone calls, texted the wrong people, and had insanely bad batt life on LTE.

    • niuguy

      I persuaded my girlfriend and HER DAD to get the Thunderbolt. I haven’t heard the end of that one. The kept the faith though and she’s a very happy Galaxy Note II owner and he is going to buy the Verizon Galaxy S4. I’ve actually went back to HTC with the One since its not at all “droidy” like the Rezound.

    • itznfb

      Myself an quite a few of my co-workers got TBolts on release day. We all had great experiences with ours. Other than one person that had a bad battery. Quick exchange at the store took care of that though. Unfortunately a lot of TBolt users were in areas where there was no 4G or poor 4G coverage. People ignorant of how the phone actually worked mistook that for poor battery performance and it became one of the most widely reported issues. Even though it was a non-issue. Turn off the 4G radio and the battery lasted days. I live in an area that was blanketed with 4G on day 1 and our TBolts lasted two days easy between recharge.

      • No, just no. It wasn’t user error, the phone was/is garbage, end of story. The battery life is gawd awful, the software was worse. Congrats on getting one of the few that worked, but you are they big time minority. I’m in the boat of NEVER buying another HTC product after my 2 years with that phone. It would take something really innovative to even look there way at this point.

        • nycolonopyl

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        • SA_NYC

          I have to agree with Rob. itznfb, interesting comment. I was never a T-Bolt owner myself but a good friend of mine right here in Manhattan (excellent LTE coverage) is (still, amazingly) and actually generally really liked the phone but said battery life was beyond terrible. As the (still) owner of a terrible-battery-life GNex (and I keep mine on 3G at all times, thank you very much), which came out a full year later or whatever, I can’t imagine how bad the T-Bolt must have been in this regard. So to her that it would last two days on a single charge (something that to this day is unheard of outside the Maxx) is…surprising.

      • Ben Cruz

        I’ve been watching over the past 9 months or so as the negative hype about the T-Bolt has risen to fever pitch. Web bloggers and journalists have jumped on the bandwagon and created a mythology about the T-Bolt that did not exist in the first year of its life. Were there problems experienced by some users (pre-ICS)? Yes. Were battery life expectations too optimistic? Yes. Was it a total disaster? No. Not by a long shot. It was a darned impressive piece of mobile tech for being the first of its kind – 4G. Go back and read the expert reviews from early 2011.

        Mine is just a couple of weeks over 2 years old and it’s interesting to see articles referring to it as though it were ancient. I have had very few issues with the T-Bolt until the ICS update and now worse with the second ICS update (a patch, I guess). Other members of my family have 4G phones that are a year newer than mine. Samsung and Motorola. They are jealous of my phone. At least, they were until the ICS update.

        The ICS update helped some things and screwed up others. On balance, it’s not as satisfying an experience as prior to the first ICS software update. If it weren’t for the occasional slight lag and the all too frequent (2x per day on average) automatic rebooting, I’d remain very happy with my phone. BTW, I’m not a light user. My phone is my lifeline and I have dozens of apps on it – some of them quite sophisticated and taxing on any OS.

        Does all this mean I am happy with HTC? No, not at all. They should be assuring T-Bolt owners that they continue to work on the glitches and that they are committed to solving them as quickly as possible.

        • I’m sorry to say this but you are the minority. I had my Thunderbolt for over a year and a half prior to my needed upgrade. During my time with it I would experience constant issues. About 3-4 times a day my phone would reboot. Very poor LTE radios, I would get around 5 down 2 up, yet my GS3 can, and has, reached speeds of up to 41 down and 20 up. Battery life was terrible from the start, eventually it got to the point that my battery would only last around 2 hours. However, the biggest kick in the knee to me was the utter lack of support for the majority of this phones lifespan. I would try and put the sole blame on Verizon for the lack of updates, however with my time GS3 my updates may come slower than the other carriers, but they still come.

    • me

      The Tbolt is the reason why I’ve stayed away from HTC on my last upgrade. We’ll see how HTC does until my next upgrade.

  • BulletTooth_Tony

    This did in HTC for me. Never again. I don’t care how good they improve their One line… fool me once, shame on me… fool me twice.. we won’t get fooled again. 😉

  • JDub

    My balls, your lying mouth HTC.

  • RaptorOO7

    I had the ThunderBolt on launch day and got rid it of months later, it was what drove me away from HTC.

  • Chris

    I am not a Thunderbolt owner, but a DINC2 owner. So…..No No No No…..A million times NO.

  • My Tbolt is still going strong thanks to Santod’s Jelato ROM… No problems here… Nothing worth upgrading too… However I would like the kernel source to be released for a real AOSP ICS Rom with a OCable kernel.

    • NemaCystX

      Santod got into making ROMs? wow, where have I been. We used to be themers together. Ah how times change

  • WickedToby741

    I don’t own a Thunderbolt, but I find this sort of thing sickening. If you want to make it up to them give them a new phone. Free.

    You don’t just come out and say “Yeah, that phone was pretty much a screw up. Our bad! Good luck making it through the rest of your contract without throwing it out a window!” Seriously?

    Motorola was doing the same thing with the Bionic. I now own a Galaxy Nexus and am personally very cautious of ever buying Motorola again despite Google owning them.

    Saying sorry means nothing to someone who paid hundreds of dollars to live with the piece of garbage you decided was a good idea to push out. Go pound sand.

    • jhouk

      Couldn’t agree more. I got the Droid X2 in May 2011 through Verizon. It started out OK but around the 1 year warranty mark it slowly started to get buggy, have GPS issues, suffer ridiculously short battery life (TG for removable battery cover), and get abandoned after Gingerbread. My 20 month cycle was up at the end of January but I hung on for the S4. I might consider a Googorola phone someday when Google shows me the pile of smoldering ashes that used to be Moto.

      • Or the stuttering music issue that took forever to get fixed; mine actually rebooted 5-6 times a day, brand new with no apps on it. Trust me. I got one in May 2011 too because of the Droid X. Oh what a mistake! There are just so many things wrong with the X2 (the failed Bionic before the real failed Bionic). Imagine if the X2 were released with LTE like it was supposed to be. Man, we would’ve been going through batteries like candy.

    • CapnShiner

      HTC is a business and they’re not going to make any money by giving away free phones. Even though it would be good PR and customer service, there’s not enough return on investment for that. What they could do is something like what Motorola did when they decided not to release updates to their older phones. They offered a $100 credit toward the purchase of a new Motorola phone if you sent in one of the qualifying phones. HTC could off Thunderbolt owners a trade-in credit toward the purchase of a new HTC device.

      • Chris Caldwell

        Sure they would, in fact those phones cost less than $100 to make. But the point wasnt ‘how can we ensure HTC continues’, rather ‘great, they admitted to selling a POS to everyone, but they were happy to keep the money, so who cares.’ TBH, this wouldnt really make a difference, so far EVERY phone they have made has turned into a colossal melt-down of zero support, delayed software, and snowballing “eccentricities”. I may be unique here, but I hope they dont give back money. I like to see a company get stuck with a well-deserved rep and I personally hope they go belly up. It makes me sick to think how they have made a business out of mediocre products with zero customer service or support life. May sound harsh, but its well earned.

        • michael arazan

          Tomorrow’s Headline, Eric Nielson fired, Corporation Representative admits to pushing out a crap product knowingly and did nothing about it all in favor of profit. HTC says they do not agree with his “opinion” and stand behind HTC’s quality products

        • CapnShiner

          Not every phone HTC has made was a failure. Back in the day, they were probably the best smartphone manufacturer. They made Windows Mobile phones before anyone even knew who HTC was. Even in the earlier Android days they had some good phones, like the first Evo and the original Incredible. Don’t forget that HTC made the first Nexus as well. So far, the One is getting really good reviews and if not for the GS4 it would probably be the best selling phone.

          • normmcgarry

            The Rezound? How are those software updates going? Jelly Bean pretty good?

        • casualsuede

          If you think the Thunderbolt or another LTE smartdevice sold at VZW (any model) cost under a $100 to make. I own the Brooklyn Bridge and would like to sell it to you for $100.

    • Mike Weisbarth

      I’m not saying HTC doesn’t have any blame for the Thunderbolt, but the big red machine that is Verizon may have not helped the situation. Verizon may have been pushing HTC to get an LTE phone done and that may have been the best that HTC could produce in a certain time frame allowed by Verizon. My DNA is fantastic. I have to believe that HTC didn’t have the time constraint on the DNA that they may have had on the Thunderbolt therefore being able to render a much better product.

    • sgtguthrie

      AGREED!

    • stratplayer

      Agreed. Apology=good. Free new phone=I forgive you, HTC.

    • hooah

      WT…listen, you HAVE to remember, this is NOT HTC saying we’re sorry. This is one, lonely, employee who felt so bad about it he had to post. There’s no way a company like HTC can admit fault and risk legal action of all kinds. Yes, replacing EVERY Thunderbolt would go a long way toward restoring faith in the company. But like many others, HTC could replace my phone, buy out my Verizon contract, wash my car and do a number of … things … and I would never buy another HTC phone.

  • Ryan Gullett

    Damn that peeling kickstand!

  • Sandyman

    I survived the Thunderbolt and actually enjoyed everything except the battery life. I put in an extended battery which addressed that, but it did weigh me down some. It did get a bit buggy and slow with some of the first ICS ROMS, but it was at the end of its life bythat time. The build quality of HTC kept me coming back for more, currently rockin the DNA and very happy with it.

    • Ethan T

      This. I guess we’re a pretty small club, Sandyman, but after nearly hurling my Thunderbolt out my car window on several occasions, I love my DNA. I miss the expandable storage, but the DNA is /almost/ every bit of phone that I want right now. A good screen goes a long way toward making up for a few shortcomings (no SD card, non-replaceable battery, limited-color alert LED).

      I miss my kickstand!

    • flosserelli

      I also enjoyed my Tbolt except for the battery life. But a couple of spare batteries fixed that. Sometimes I would burn through all 3 batteries on the same day, but I accepted that as the price to pay for the first phone on Verizon’s brand-spankin’ new LTE network. Until the Droid Charge was released, Tbolts *owned* Verizon’s LTE network, and it was awesome.

      I never had the hardware & software issues reported by others. I bought mine on release day (it wasn’t a refurb), so that might have had something to do with my luck. The radio on mine was solid, I never had a problem with dropped calls. I never had to deal with random reboots. The Tbolt dev community was pretty active, and I didn’t stay on stock rom for long. I had a lot of fun messing with various roms, and I learned a lot about modding & android in general with that phone. I know a lot of people were burned by their Tbolt experience, but I really can’t say many bad things about mine, except for the abysmal battery life.

  • New_Guy

    Good sentiment. A little late as I’ve already jumped on the Samsung bandwagon. But I like the honesty. makesme feel better, anyhow 🙂

  • No. If they launched the HTC One on Verizon, then may be. But they didn’t, which tells me that they did not learn from its mistake. The carriers are here to destroy their whole business model. If HTC cares about its image, its product, it should launch its flagship phone on every major carrier, and say no to exclusive launch and customized products that compete with its flagship.

    • JetBlue

      They don’t really have the say to say no to exclusive launches and such.

  • No, after my experience with the Thunderbolt and the so far great support on my GS3 I will never consider an HTC phone again. Even their newest phone, The One, already has outdated software. This leaves me to believe the updates will be far and few in between the life of the phone. Also, their track record for releasing multiple “flagships” per year makes me hesitate to even look at an HTC phone. Just look at the One X and One X plus.

    • Matthew Merrick

      they haven’t even said anything about 4.2 for the One 🙁

    • MicroNix

      Like the old saying goes, it is much easier to retain customers than to win them back. It seems some companies haven’t learned this yet.

  • I’ve always wondered was the terrible of the Thunderbolt the fault of HTC or Verizon? I never had any real issues with my phone. It was the first phone that I had for a year without a replacement. I just had to get the S3 (which is looking like the first phone I will have for an entire 2 year contract.)

  • As a current Thunderbolt user (though not for much longer) get rid of Sense (or at least give us the option to turn it off) and I might consider it. I seriously cannot stand Sense. I won’t buy another phone from HTC as long as it’s on there.

    • Couldn’t you just load a custom launcher like Apex? That would get rid of the launcher and leave the lockscreen (I personally love the Sense lockscreen)!!!!

      • I did that for awhile, and yeah it gets rid of it, but the lockscreen (which I didn’t like), status bar, and notification panel were all stuck in sense. I rooted and installed LiquidSmooth for both Gingerbread and ICS and haven’t looked back.

    • This. My Thunderbolt became usable after I installed AOSP-based ROM on it, So. Much. Better. Sense = Never again.

  • Chris

    Im waiting to get the Note 3! never going back to htc after that!

  • MobileServer

    What good would sorry do? HTC should let Thunderbolt users exchange it for a HTC One. One can only dream.

    • coolsilver

      Just write me a check. Maybe in 2 more years when proven it can keep it’s promise I will laugh and still say NO. 🙂

    • itznfb

      That wouldn’t do any good for those that want to stay on Verizon. It’s like a double F U to Thunderbolt users if they were to offer a trade in program. Go ahead and send us your TBolt in exchange for what… our 2nd rate phone that is on your network?

  • JeremyAn2

    As a day one adopter of the ill-fated Thunderbolt, I can safely say it was an utter POS from the moment I powered it on. The wonder of 4G speeds was everything Verizon promised it would be, it’s just a shame that the device wrapped around the buzz was grossly incapable of performing the most menial of tasks.

  • hkklife

    Let’s see, by my count just on VZW, the Rhyme and Incredible2 got dumped without ever seeing ICS as promised to them. And the Rezound was basically abandoned for all intents and purposes with only a mediocre ICS build. Nope, I’m done with HTC forever unless they produce a Nexus phablet!

    • Matthew Merrick

      and the Incredible LTE seems to be pretty ignored as well. how long has it been since it was promised JB?

      there’s a reason people buy samsing 😛

      • JoshGroff

        If you don’t mind rooting and romming to fix the software, HTC devices are solid. Hardware is usually fairly top notch, storage capacity, not so much. I owned the note 2, DNA, and maxx hd, and I ended up sticking with the DNA, there’s just something about that screen, form factor, and S4 pro I just couldn’t pass up. Sure, I miss the features of the note 2 and battery life of the maxx, but the performance and graphics on the DNA make it all worth it. To each his own though.

        • I have to agree. I wanted a 4g tether, and the tbolt was my only option at the time. I was rooted and rommed from the start. The GPS DID give me issues and the stock battery was puny, otherwise it was ok.

          However, no update love and minimal development has pretty much convinced me to steer clear in the future.

      • Did Droid Charge (Samsung) even got a single update?

  • TylerChappell

    I had the Thunderbolt two weeks after it came out, bought the extended battery on the same day, but spent my first week trying to use the stock battery. After those frustrations, I finally opened the extended battery and rooted it. That was all fine and dandy until August 2011 when Verizon kept pushing an update that got me stuck in a bootloop. Finally got into recovery, installed a GB ROM more than a month before the official GB release, and then everything was great until Dec 2012 when my Vol+ button stopped working.
    Almost didn’t give HTC a second chance, but then I got the Droid DNA in january and have been happy with it ever since, haven’t even bothered rooting it.
    My Thunderbolt was built like a tank, dropped it so many times on concrete and other hard surfaces from moderate-shoulder-level heights and never once broke the screen.

    • Just be really careful with the Thunderbolt because I know from personal experience that the replacement phones from Asurion for broken screens suck! I went through 3 of those having random phantom touch issues before finally getting upgraded to the Rez!

      • Brian Barcus

        I’ve seen the exact same problem with replacement phones. My daughter is on her fourth Razr. The original started burning its battery down in less than an hour. First replacement had a screen that made every touch register at a random location. Second replacement had docked/undocked modes reversed.

        • I’m not sure if the policy has changed but if you use Asurion there used to be a section in the contract where after the third device you are allowed to demand a brand new (in retail packaging and still even heat wrapped) device and you are entitled to keep all the accessories (extra battery that comes in the box, any headphones or docks that are provided in the box, etc.). Of course they could have changed this but its worth a shot! Also if you get a rep that is understanding and you are polite, you can sometimes get them to upgrade you a model after prolonged issues (Asurion upgraded me from the Thunderbolt to the Rezound and then after the Rez had issues they upgraded me again to the Droid Razr).

          • Brian Barcus

            Wish I’d known that when we were going through phones. I tried to get switched to a Galaxy Nexus which was contemporary with the Razr and being phased out of retail at the time. Seemed like a fair trade for all concerned but they wouldn’t budge. The current phone has been good for a couple of months and the latest update gave it the battery life it was always supposed to have so she’s happy.

          • When talking to the VZW / Asurion reps every card helps, always be sure to play the whole its such a major inconvenience having to replace phones constantly, transfer data and ship phones off oh and the whole I paid for a phone that works card seems to work well!

  • Nilbus

    My Thunderbolt only ever had one issue, the microusb port went bad just before my warranty ended. Got a replacement that lasted me until I got my DNA.

  • redskins59rocs .

    It was better and better supported than my crap x2, oh well screw motorola I am getting the note 2 this week

  • Josh Flowers

    Nope never again.

  • I won’t buy another HTC device, but that’s because of my POS Droid Incredible that spent the last 8-10 months of its life in reboot loops whenever it got cranky.

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  • steve0617

    I had the T-Bolt from the first weekend. Hated the stock battery life of course. But the extended battery, bulky as it was, took care of that. It was a perfectly good phone. . I never had any of the problems people experienced except for a peeling kickstand. Not thrilled it took forever and a day for the promised ICS, but that phone in no way turned me off to HTC. Not nuts about Sense, but that’s not the hardware’s fault. Was given to my MIL when I got the Razr Maxx HD last winter and the TBolt worked fine up until two weeks ago when she dumped the grandaughter’s apple juice all over it.

  • punkroyale

    No HTC will never regain my trust after my experiences with five (yes 5) replacement Thunderbolt units.

    • George264

      That was one phone. Give them another try with the One, it’s honestly the best I’ve ever owned.

      • Chris Caldwell

        They have yet to make a phone that they didnt shaft everyone with. Why do you think the One will be different? Give it a few months, it will start breaking, they will stop supporting it, then youll get stuck with an unsupported, out of date, failing phone which you are (hopefully not) making payments on for the next year and a half

      • Mike Weisbarth

        DNA also. It’s fantastic.

  • Zach Armstrong

    At least the Thunderbolt got ICS The Droid Incredible 2 never got it. I finally gave up and bought a new phone off of contract so never again will I buy a HTC

    • New_Guy

      ICS on the thunderbolt only served to make things even more laggy, buggy, and drain the battery. You didn’t miss much.

      • Zach Armstrong

        Never again will I buy a HTC the lack of updates and Sense turned me off of them unless they make a Nexus

    • WickedToby741

      Yeah I’ve got a buddy who had an Incredible 2. I know someone else with a Rhyme. Awful phone after awful phone from HTC. One moved on to an SGS3 and the other never wants anything to do with Android again.

      • Zach Armstrong

        The Incredible 2 was a joke of a phone anyway went threw 3 replacements of it. I finally gave up and got a used Galaxy Nexus from a friend

        • Mike

          I had one for about a year, quite liked it actually. No real failing of it. Mom still has it now…

          • Zach Armstrong

            The build along with the design of it was excellent The version of Sense it ran I had terrible issues with it kept force closing on me It was really bad

  • steve w

    ill be selling this phone at the end of may. its been fine for me. found a solid rom..but need to upgrade. ICS doesnt work well for it.

  • EC8CH

    I’ll always remember the T-Bolt as the OG Hypebeast.

    • I think you are right, it was the birth of hypebeast on this site.

      • coolsilver

        Get to Hypebeastin the Moto X

        • That beast went it to hiding it would seem. I’m sure it’ll rear its ugly head again though 😉

        • Hard to hypebeast a phone that doesn’t exist! /s

          Seriously though, Googorola has kept such a tight lid on that project that it makes Apple look like an info sieve. I commend them for their prudence, but I also loathe them because I am really looking forward to their new devices!

    • NemaCystX

      The delay posts and “rumored” release dates. And the leaks, oh the leaks!!

  • coolsilver

    Too little too late HTC. Never again. Not even if you push Jelly Bean tomorrow. I am glad you FINALLY got around to ICS but no. Just no. NO NO NO ….. Hypebeasted off the edge of the cliff.