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Verizon Ranked Highest in Network Quality by J.D. Power and Associates

Verizon may have the biggest 4G LTE network of any of the carriers out there now, but today, J.D. Power and Associates is recognizing them for their network quality as well. In a press release published today, Verizon has ranked the highest in network quality in almost all of the regions of the United States. They also scored above industry average in all of the regions.

It is really good to see that Verizon is not just worried about the size of their network, but focusing on keeping dropped calls low and call quality high. Now if only they let us use this shiny new network instead of forcing us to turn on WiFi whenever we can.


Nation’s Largest Wireless Provider Ranked Highest in 5 Regions, Above Industry Average in All 6 Regions in Latest Study

BASKING RIDGE, N.J. – Once again, Verizon Wireless leads the way in network quality, ranking highest in five regions covering 43 states and the District of Columbia in the latest J.D. Power and Associates 2012 Wireless Network Quality Performance Study℠, Volume 2.  The company also performed significantly above the industry average in all six regions nationwide.

J.D. Power and Associates measures network quality in terms of voice, text and data usage, including the growing number of 4G LTE data users, among the major U.S. wireless service providers.  Verizon Wireless ranked highest in:

  • Northeast Region, which covers Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island and Vermont.
  • Mid-Atlantic Region, which covers Delaware, District of Columbia, Maryland, New Jersey, Pennsylvania, Virginia and West Virginia.
  • Southeast Region, which covers Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina and Tennessee.
  • West Region, which covers Arizona, California, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington and Wyoming.
  • Southwest Region, which covers Arkansas, Missouri, Kansas, Oklahoma and Texas.

In the North Central Region, which covers Illinois, Indiana, Ohio, Michigan and Wisconsin, Verizon Wireless scored above the industry average and ranked higher than three national wireless carriers in the study.

“This latest study once again speaks loudly and clearly to the outstanding performance of the Verizon Wireless network in terms of customer satisfaction,” said Nicola Palmer, chief technical officer of Verizon Wireless.  “With our 4G LTE high-speed network’s blazing fast speeds and superior nationwide coverage, Verizon Wireless remains committed to providing its customers with the best networks, devices and innovative services.”

Approximately 27,000 wireless subscribers were surveyed by J.D. Power and Associates between January and June 2012 about their experiences with wireless voice, text messaging and data usage based on factors that impact overall carrier performance, including dropped calls, calls not connected on first try, calls with audio problems, failed or late voicemails, lost calls, message transmission failures, late text messages, mobile Web connection errors, excessively slow mobile Web loading, and email connection errors.

Verizon Wireless has invested more than $70 billion since it was formed – more than $6 billion on average every year – to increase the coverage and capacity of its premier nationwide network and to add new services.  Verizon Wireless leads the way with America’s largest 4G LTE network, covering more than 75 percent of the U.S. population.  Currently available to customers in 371 markets across the country, the company’s 4G LTE network, which offers speeds up to 10 times faster than before, supports a wide array of 4G LTE-enabled devices such as the Samsung Galaxy S® III and DROID INCREDIBLE 4G LTE by HTC.

  • xizhu768


  • Joshua

    The trouble is you have people with pride about their wireless service that’s why they give it a good ratting. If you are shelling out $50, $75, $100 a month you’d like to feel you are getting your monies worth and not being shortchanged, so of course you are going to naturally give higher remarks….The only fair way to give honest remarks about your wireless service is to give the service away for free…when you are not paying for something its much easier to judge them honestly.

    • Verizon and At&t cost the same… and Verizon is still ranked the highest

  • To be honest no big fan of Verizon, but they do have very good customer service support

  • Okki125

    Out of the available choices it may be the least objectionable, but here in Indianapolis I see my data connection drop more and more frequently. I should NOT have to check my connection icons before firing up an app to see if it will actually work!

    I’m running unlimited data on my Thunderbolt.

    • change phones… 4G devices improved since the thunderbolt.

  • cphilano

    So Verizon covers over 235,666,500 people countrywide, and a survey of 27, 000 people is a basis for recognition of being ranked highest in network quality? That’s why this country is failing right now. Everything is being half assed, and awards are being given out for excellence based on mediocre criteria.

  • disqus_DM4BaRGYwi

    I think that it should come back at 3999 like 1000 high because it 4glte even if it just for promo for the holiday starting and September through Decembe for people to be buying a lot iphone 5 maybe Galaxy S 3’s and other phones like Motorola phone number on a max your Motorola razors HTC and everything I was thinking it was a lot of phones that way get alot of

  • PhillipCun

    Sure Verizon is expensive but this is the reason why. I love my coverage I never complain about 4G coverage or speed. AT&T is almost the same price and the quality of their network is nowhere near Verizon’s. I wish unlimited still existed for the prices everyone now has to pay for a smart phone. Good thing I still have my agent line which is $25 for unlimited everything. Still winning

  • VZW sucks bigtime when it comes to upgrades/updates of their ‘smart’ phones — and bloatware. Most definitely the worst of the lot where that is concerned.

    But their actual wireless network service is superb. It always has been as far as I am concerned. That’s why I’ve stayed with them for nearly 20 years — starting when they were AirTouch Cellular.

  • Trevor

    They must not have been using a GNex for their testing. I consistently get awful noises whilst on a call (on my original and replacement Nexii).

  • Tim242

    This is why I’m a proud Verizon customer. I work for Sprint, and could have free service. I’d rather pay for quality.

  • itiswellwithmysoul

    Dunno if anyone else has done this to keep unlimited data, but I figured out a way..by accident. I had a droidx and a razr. as you know, the X was 3g, and the Razr was 4g. I wanted the S3 and called mulitiple times after the dreaded “june 28th” deadline had passed to keep unlimited data. They wouldn’t budge. Nobody would.

    So, I figured, screw it, i’ll go on the 6gb shared plan. I got the S3 in the mail and it didn’t include a sim card, for some reason. I went an bought one and activated it.

    I tolerated the shared data plan for a week and then realized i hated watching what data i used on 4g.

    So, I called up verizon and told them i wanted my old plan back. (I was in the 14 day window to return the S3). They said “ok” and reverted me back to my old plan. They reactivated my droid x and said i could return the S3.

    I then had a bright idea to go online and try and activate the S3 i had in my possession. IT WORKED. MY OLD PLAN POPPED UP AS AN OPTION, all i had to do was activate my S3 again.

    So i ended up with unlimited data and reactivated the S3 and never returned it. FU VERIZON.

    • Yes i notice there is a little loopholes, that sometimes you get lucky with …

  • JustAnAngryJoe21

    They forgot to mention how they are also number one in general stupidity and all around douchebaggery as well.

  • I see all of these people conflicted because Verizon is expensive. I get it. I however have been unfortunate enough to be on another network and experience poor quality and connectivity. With Verizon I have 4G, I never drop calls…….as long as I am on a road, and the quality is always great. In my opinion, they have every right to charge more for their services.

    • envoy510

      No one disagrees they should be able to charge more, but $75/mo? That’s crazy talk. Europeans tell me all the time that they have good service for less than $20 euros/mo. There’s more competition in Europe using the same technology. It was mandated by the governments, and because of it they got cheap(er) cell service.

      If the government hadn’t stepped in and broken up AT&T we wouldn’t have broadband at home. The internet would be a research tool used a Universities. Or, we’d have ISDN lines that cost $200/mo for pitiful speeds (100x of what we have now).

      Verizon, AT&T and Sprint basically all cost the same. That equals no competition. T-Mobile has plans to built out an LTE2 network next year, so maybe we’ll see some real competition heat up, but I’m not holding my breath.

      • In Europe people pay full retail price for their phones!

  • Havoc70

    As much as i cant stand VZ and their bending the customers over as much as they can i have to agree the network is the best, to bad they cant improve the rest of the companies “services”

  • tomn1ce

    That’s why I will be holding onto my 4G unlimited data plan for as long as I can. LTE is nice and fast. I find 3G to be too, too, too slow. I rarely put my G-Nexus on 3G. I keep it on 4G all day long and the battery last about 6-8 hours.

  • triangle8

    I just don’t understand why people stay with AT&T. I guess the best part about them is GSM, which allows for easier phone swapping, but with LTE, Verizon users will have that ability as well…

  • Destroythanet

    Makes me feel sorry for AT&T customers, who have to deal with a mediocre network and bad customer service to go along with their high prices.

  • CdtDelta

    Wow, let’s talk about how often their network fails when I’m driving around Chicago….I can drive down 90/94 from O’Hare to the City and watch my phone go from no bars, to barely 3G, to 4G, then no bars, then back to 3G, then no bars. Oh and I’ve driven about 3 miles in that time (city traffic and all).

    And apparently their network doesn’t like big tall buildings around you when you walk around the city…

  • jdrch

    Meanwhile, AT&T just told their customers that their “fastest” (as advertised) mobile network can’t even handle Facetime. LOL.

  • ozo012

    They also rank #1 in making customers bend over and take in the @$$

    • Raul

      lol that was funny…..happy with Verizon but true….

    • MicroNix

      Naw, that’s AT&T plus you get the added bonus of dropped calls on the worst nationwide network.

  • Answer2K1

    **looks at the tower** FREAKIN’ YEAH!!!!!!!!!!!!!

  • Guest

    This just in, the sky is blue.

    • balthuszar

      does that mean grass is green too? except here in the midwest…where it’s brown

  • MafiaMM

    Evil and Good. Damn it!

  • Money grubbing scumbags…..but best service……..SO CONFLICTED!!

    • JoshGroff

      At least they aren’t money grubbing with a second rate network (AT$T)

      • jdrch

        This. If you complain about life on VZW, you’ve never been an AT&T customer. Nickel and dime you for a subpar network.

        • TCStheSecond

          You misspelled Spint.

          • T4rd

            You misspelled Sprint. Lol

          • TCStheSecond


        • I used to be on AT&T. Switched to Verizon lol

  • Drew

    I’m on a 4G LTE network as I type this. Very impressive.

  • Network quality is the inverse of customer satisfaction with data plan structuring

  • Dave S

    …….. and most evil by its subscribers.

  • mustbepbs

    As much as I hate Verizon for their business practices, their network is clearly second to none. I have the best coverage wherever I go, and I never have to worry about dropped calls or no signal. Now I’m just waiting for them to turn 4G on in my area! It’s 20 minutes south of me 🙁

    • Ditto, Verizon is pure evil but their network is simply unmatched.

    • kixofmyg0t

      I live 30 miles away from a LTE city and according to my phone I have -93dBm of 1X and -97dBm of LTE.

      I don’t like a lot of things about Verizon….but damn the network is good.

    • teleclimber

      I am happy with the network too. I can’t remember the last time I had a dropped call.

      But what is up with their phones? Their Nexus doesn’t get updated like a Nexus phone, their other phones are loaded with crapware, and have ridiculous “features” like that wifi notification thing.

      To me the best network isn’t worth that much if the phones aren’t the best either.

    • michael arazan

      We Verizon customers are hostages to their network.