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Google Delays Consumer Release of Nexus Q, Rewards Pre-orders With a Free One

According to an email that just arrived in a couple of our readers’ inboxes, Google has decided to delay the consumer launch of the Nexus Q. After hearing initial feedback from users, they have decided to postpone launch while they work on making it even better. In the mean time, they plan to send free Nexus Qs to those that pre-ordered. Talk about a deal, right? 

While we do not know how they plan to improve the product, we can guess that they will focus on its limited abilities. The idea of the Q is quite brilliant, but it needs a much broader range of functionality. Maybe we’ll finally get more services and some sort of a UI. This is exciting news.

Here is the email:

We have an important update about your Nexus Q pre-order.

When we announced Nexus Q at Google I/O, we gave away devices to attendees for an early preview. The industrial design and hardware were met with great enthusiasm. We also heard initial feedback from users that they want Nexus Q to do even more than it does today. In response, we have decided to postpone the consumer launch of Nexus Q while we work on making it even better.

To thank you for your early interest, we’d like to extend the Nexus Q preview to our pre-order customers and send you a free device. If you had other items in your order, your credit card will be charged for those items only.

Your Nexus Q will be on its way soon and you will receive a notification and tracking number from Google Play when it ships.

The Nexus Q Team

We should also note that the Play store listing for the Nexus Q has changed to “This device is not for sale at this time.”

Cheers Alcaron, Jerry and Ryan!

  • I wonder if we’ll here anything about an updated, consumer-release Nexus Q at the October 29 NYC event (where the Google/LG Nexus 4, an updated Nexus 7, and the Google/Samsung high-end Nexus 10 will supposedly also be unveiled)…

  • ChrisTraeger1

    This is why I love Google and another reason why they areTHE best in the business.

  • quiklives

    I have to say, I think this was a pretty classy way to handle this from Google’s end.

  • Chris Clancy

    there are a lot of companies out there that could take some customer service cues from this company. Stuff happens when releasing a new product, but it is all how you manage customer satisfaction after the fact.

  • i bet they can afford to do this because the number or pre-orders was small. on another topic – picked up a nexus 7 from staples this weekend and am loving it so far (though I have heard of build issues with some and hope mine isn’t one of them)

  • master94

    Glad I pre-ordered. At first I regretted paying $300 for it after purchasing it, but after hearing today’s news, Im really happy I did. Thanks Google 🙂

  • Finally! They realized the right price for the Nexus Q: Free

  • Rob

    I wish I was thinking illogically and pre-ordered one now! Oh the restraint screws me in the end. At $150 in its current incantation I would have pre-ordered. Not so much at $300. Damn!

    Next step – build time machine with less than $300 to go back and time (or at least send a letter) to tell myself to pre-order one.

  • Jwhap

    I pre-ordered it hoping the developer community was going to take care of my needs. This is just gravy!!! This kind of stuff never happens to me, so I am pretty much speechless with the exception of one thought. The integrity of Google realizing that this product was not ready for prime time and ensuring a way to make the folks that pre-ordered it happy too! Just WOW!!!

  • GazaIan

    Holy ass, I wish I preordered :/ Moral of the story; always preorder Google’s failed products.

  • Keith0606

    Im glad they are doing this. It just was too limited for the price. Give me apple tv/google tv functionality and a cheaper price. If they could do device mirroring that would be awesome. Then cut the price in half.

  • Buckoman

    Kellex, did you pre-order one? I might smell a giveaway coming…

    • J Dub

      Umm… Of course he got one. He was at IO where they gave it away.

  • Liderc

    “Google realized even they didn’t know wtf the Nexus Q was supposed to do so they’ve delayed it until they can get some people on that.”

  • LordStickMax

    damn it, i knew i should have pre-ordered one.

  • paul_cus

    Damnit. Congratulations to those that pre-ordered. Paid off big time.

  • Just read this email, I was amazed, sweeeeeeeet, can’t wait to get my now free NexQ!

    • Mike

      ^ what a dick…. lol jk

  • interstellarmind

    How awesome of Google. Wish they had their own carrier (maybe they will, once the Kansas City test succeeds?!)!

    How many times have we tech enthusiasts been BURNED by company’s when they push back devices? Droid Bionic? Xoom 4G install?

    Very refreshing seeing Google put customers above $.

  • I think this device was a mis-step by Google and people who got their hands on them told so. It was really a pointless product that came out of nowhere, its feature set should have been integrated with GoogleTV. I hope that’s what they’re doing with the refresh.

  • Chris Malkiewicz

    Ohh to go back in time 24 hours :p

  • SeanBello

    looks like they learned from the Nexus 7 mess.

  • Mike
  • 2 NQs for 300 bucks…thats actually maybe worth it now. dang the one time I actually listen to my conscience.

  • FML…

  • They must not have sold many pre orders or they are just being extremely generous as a PR move after people bitched about everything else they did.

  • OhAaron

    &… This is why I feel like Google is the best company out there.

  • michael o’brien

    oh man…wish I would of pre-ordered one

  • the one time I choose to NOT be an early adopter

  • Servando Quinones

    They will turn it in to Google TV.

    • AnotherAndroidKid

      This is what they should do.

    • tomn1ce

      hopefully with some sweet JB….

    • OhAaron

      Lol… I freaking ordered the Vizio Co-Star.

      • Servando Quinones

        I was thinking of doing the same but then they sold out. I’ll take it as a sign that I should wait for the nexus Q, crossing my fingers they load Google TV on it.

    • RedPandaAlex

      I hope so but they’d have to redo the hardware to add an hdmi input

  • EvanTheGamer

    Nooooooooooo! That’s horse manure! Damnit!

    Ah well..damn thing’s overrated any how. lol

  • cheezer88


  • RedPandaAlex

    Well, this makes me question whether I should have gotten that Google TV box last week.

    • RedPandaAlex

      Seriously, if they adapt the Q into a Nexus Google TV, I’mma be pissed.

      Actually, I’ll probably be thrilled and just pawn off the Sony one to a relative.

    • The only difference would be the built in amp and pretty form factor. Both are dual core (1 gb ram) so there won’t be much other difference probably other than $200 price. Then again, I could be 100% wrong. And you would also have to use a phone/tablet as the keyboard / remote which isn’t a bad thing really.

  • Charlie

    I think it’s pretty easy to deduce from the email that the lucky people that pre-ordered a Q will receive the current Q for free soon. The same exact Q that Kellex and crew received at I/O. Once the newer comes out in a few weeks/months, they will have to buy it just like the rest of us. Pretty sweet deal though.

    • I assume that whatever updates they do to it will most likely be with the software. But who knows..

      • RedPandaAlex

        Only thing i can think is they might add an hdmi input if they do what a lot of people said they wanted and turn it into a Google tv

  • I like, everyone else, wish I’d pre-ordered, but, well….

    They’re probably actually doing this due to a LACK of orders, so comparatively there’s likely not all that many people getting a free one.

  • does one need a patent to send a free device? you-know-who may have a little bit of a problem with this.

  • Josh Flowers

    Google’s wording on this is not very clear (holding back consumers orders but fulfilling pre-orders for free? the statement seems contradictory)
    but congrats to all the pre-orders.

    • Flat_Stanley

      I agree that it’s confusing. I read it as #2, but then, they said “if you had other items in your order, your credit card will be charged for those items only” implying that you wouldn’t be charged for it.

  • George264

    I’m going to hide in a hole and cry. I was going to order, but then heard how it delayed Nexus 7s, so I didn’t. ): NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO *insert meme please*

  • Droidzilla

    If I had only known then what I know now. Time to find a beer to cry in.

  • Viciousking1914

    So they get the free one immediately or after they fix it?!?!

  • nsauce7

    should have preordered!

  • Google <3

  • DanWazz

    Damn, that would have been sweet.

  • Mack

    So I guess those people will receive a current Nexus Q and the one released after for public consumption will have more features?

    • Charlie

      That’s what it looks like. Same one Kellex and crew received at I/O.

      • I am sure there will be no hardware changes. Get one now and get an update when it’s ready.

        • r0lct

          Seems like an odd move if the hardware isn’t going to change.

          • RedPandaAlex

            If they are turning it into a Google TV, they’ll need to add an HDMI input

          • r0lct

            I think their biggest hurdle for GTV support on a device with full Play Store access is content licensing. I assume that’s why current GTV can’t directly access all the Play Store movies and TV shows. So I’m not holding out too much hope for GTV support. Especially if they priced it under $300, Sony and Vizio I would imagine would be pretty pissed.

          • RedPandaAlex

            They can access Play Store movies and tv shows, you just have to go through the YouTube app right now. The community manager of the Google TV Google+ page has been saying an update is immanent that will let you actually buy/rent content from the Google TV and put that content into a separate app just like on phones and tablets.

            I’m not saying it’s especially likely that the Nexus Q will be re-released as a Google TV, because that would require a lot of work. Aside from the hardware modification to add an HDMI input, they’d have to merge the Google TV-specific code into AOSP, and Google TV is still running Honeycomb and isn’t open sourced.

            But Google did kind of undercut some of their OEM partners with a higher quality product with the Nexus 7 recently, so I don’t think that would hold them back if they thought it would jump-start the floundering platform (which it most certainly would).

  • Should have done this with the Nexus! Lol.

  • Oh, the one time I manage to restrain myself…

    • AnotherAndroidKid

      Thinking the same thing….

    • Mike

      Words right out of my mouth

    • user311

      Yea, If only my quarter had landed heads >.>

    • digitalicecream


  • Awwww! I hate yet kind of love when they do that 😀

  • Wow, nice. Can I still pre-order?! lol

    • michael arazan

      I’d preorder my Q now for a free one. But I’d like my Q to be like the james bond Q, and turn into different things, and help me be a spy

  • wow i’m jealous

  • TheFirstUniverseKing

    Haha, now everyone who was saying it was silly to preorder a Nexus Q has egg on their face. Oh wait, I’m one of them… 🙁

    • UndergroundWire

      Right? I am so happy right now. Oh, sorry dude.

    • Stinker

      Now they have 2 things averaging $150 that do nothing you couldn’t have for $80. Oh, plus an “audiophile” amp.

    • WAldenIV

      It still was silly to pre-order. They get a 1st gen Q that Google basically admits has limited functionality and appeal.

      • feztheforeigner

        For free…getting a $300 product for free is a great deal…

  • Bert336

    why in the heck didnt Google reward us Nexus 7 people who preordered with Google with a FREE one??

    • Dr_Buttballs

      Because the Nexus 7 wasn’t delayed.

    • Because the Nexus 7 is a GREAT product, Nexus Q, not so much.

  • s23

    Early adopter either get f*cked or rewarded. With Google, you’re usually rewarded. Lucky bastards…..

  • 4n1m4L


  • Andrew


  • I got my notice. Awesome. Actually paid to be a first adopter for once.

    • Congrats on the win. 🙂

    • UndergroundWire

      Oh yeah. I’m running around telling people about this.