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Google Wallet Now Showing as “Unsupported” on Rooted Devices


Over the weekend, your Google Wallet app probably started showing a little yellow bar at the top along with an “Unsupported device” note. If you tap on the “Learn more” link next to it, you are directed to the page we have included on the right which talks about rooted devices and how Google may be unable to support them because of security issues that they cannot control thanks to “unauthorized” software.

This move shouldn’t surprise anyone, especially after Wallet took a beating from the media over a “vulnerability” that was discovered if a user had rooted their phone. The easiest move for Google in this situation is simply to call those devices “unsupported” and then not have to worry about them. While we would have wished they did not go this route, the rooting and ROM communities are too vast for them to even attempt to support them, especially when it comes to something as tricky as secure mobile payments. And remember, they already took a stance like this with their movie service.

What we haven’t been able to figure out yet is whether or not this message has killed use of Wallet completely or if this is Google’s way of saying, “We aren’t supporting your device since you rooted, so if someone steals your money, it’s not our fault. You can still make transactions though.” I can still login to my Wallet app and see my funds showing as available on my prepaid card.

Let us know your status. Have you been able to make payments using Wallet with this notice?

Cheers @droseum20, Sean, Jigga_Z, Craig, Eddie and Adam!

  • sean1985

    Well I think they are going to lose more money this way. I normally buy apps if they are reasonable.

  • 814 htc evo

    I got my evo 4g LTE on Tuesday and so far I love it but two major problems I activated google wallet on day 1 but HTC sense always and still is crashing after I exit any app to home screen…so I I tried a factory reset to make sense quit crashing…well it worked for a short while but now it’s back and google wallet after I did a factory reset now shows a security element is not responding please contact google wallet support and I did and got nowhere and since this device is 2 1/2 days old not many people have it nor does sprint even have infoon this issue or how to fix it so the simple everyday factory reset non root broke the security thing in my version of wallet and now it won’t work whatsoever!!! Check the phandroid forums for htc evo 4g LTE for more!!! and so far I have no way to fix it nor does sprint or google that I know of so be careful if you factory reset or toil be screwed like me 2 1/2 day old device and google wallet is already screwed !!!!

  • We posted on Google+ some information about how Google goes about detecting root. https://plus.google.com/b/114121973767140108311/114121973767140108311/posts/NDwdf3gxnBb