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More Details on Verizon’s New Upgrade Policy

Just over an hour ago, some depressing news hit the interwebs concerning Verizon’s new upgrade policy that will go into affect on January 16th and we’ve now received even deeper details.  This isn’t going to make anyone any happier, but as always, we want you to know as much as possible so that you can make the best decision come upgrade time on your current contract.

5 things to know:

1.  All customers who activate / upgrade on a qualifying plan prior to January 16th, 2011 are enrolled in NE2 (New Every 2) and eligible to use the NE2 discount for up to six months from the date they become eligible.

2.  Any customer who uses an NE2 credit or Annual Upgrade after  January 16, 2011 will no longer be eligible for either program.  On March 6, 2011, VZW systems will be updated to reflect this.

3.  All customers who exercise the NE2 or Annual Upgrade option on or after January 16th will receive a letter notifying them that it was their last NE2 or Annual Upgrade.

4.  Business customers continue to receive either the two-year corporate matrix tiered device pricing or two-year retail device pricing per contract.

5.  Customers will now be eligible for promotional pricing after 20 months on a 2-year contract and 10 months on a 1-year contract.

We are also hearing that the $100 credit that was included in the current NE2 deal will no longer be provided.  It looks like promotional pricing is all you will get when eligible for an upgrade.  We should also point out that more and more phones are offered for free these days, but still.

Cheers D and money!

  • Wpace

    Here is the deal,  droid  sucks. about covers it.  I have a 2 year contract  and still I have not been able to check email on phone.  you try and click and click and click. yes you got it… sucks…
    dial the phone takes clicks…  takes clicks just trying to dial stored #,s
    Hell if I ever needed to count on this phone………. yes you got it…… it sucks  you caount count on it……. Damm I hate it so much , thinking of smalls claim  court   ………..

  • Sarahjj624

     i have verizon..how much money would it be to get a new phone, when im not up for an upgrade?

  • Pastrami123

    What if your past the six months?????? Please help!!!!

  • daniel

    Yes, we do have to combine and stop Verizon from increasing their rates sky high!!! Like many have already said the cost of cell phones nowadays are one of the most expensive things we pay a MONTH. True, phones now have FAR more value now than they did 10 years ago and many of us can’t live without them now. But charging such a premium SUPER messed up. LOWELL MCADAM EVEN SAID AT CES That “If the press writes something long enough and hard enough it will eventually come true” So C’mon GUYS. SPEAK WITH YOUR WALLETS. AT&T AND VZW MAKES WAY TOO MUCH MONEY ALREADY!!!!

  • Ken

    who do you complain to?

  • Black743

    I’ve been told by customer service in an email and on the phone that my annual upgrade is good until I use it. Once I use it though, I would be under the new terms. They aren’t taking something away that you’ve already earned….

  • disillusion

    So is the consensus from the group, that if you currently could get a $100 discount, would do so then before January 16th? I’m trying to weigh all the pros & cons, leaning towards a Droid X, but the all enticing new phones coming out… I’m wavering. But also, I’ve never felt comfortable being locked in to a 2-year contract, even though I’ve been with them now since 2000. I’m currently on a family plan, 2 of the phones are due for upgrades, but only 1 with a $100 discount, which has been able since October. Like I mentioned, I was leaning towards the Droid X, but have to admit the iPhone is tempting… but then so is the Bionic. Any advice out there?

  • NoLongerLoyal

    Pass it on! I just confirmed it over the phone when trying to get my one year upgrade. My upgrade was supposed to be for March (or so I was told by a rep. at a BJ’s wholesale club when I last renewed and agreed to move to a family plan!) and tonight I am told I cannot renew until November of 2011. Not in March but NOVEMBER. In addition, my boyfriend cannot renew his phone in March for his one year upgrade even if he wanted/needed to because as of Jan. 16, 2011 Verizon will no longer offer the one year upgrade with a new two year contract. They’re not advertising it because “it’s not part of your contract”. The one year upgrade that is. MY PHONE DOESN’T WORK!!! It doesn’t ring, it doesn’t answer, I cannot turn it off without removing the battery first?!, the speaker phone doesn’t work, the sound doesn’t work, the keyboard only works half of the time, and it turns on and off all by itself all day so that my battery is dead by noon! The only thing I am able to do with my phone is text message, facebook, email, and use the camera. I’ve been with Verizon since 2002 and this is the treatment I am getting. I pay my bill every month. I renew with them religiously, always locking in on a two year plan, and when my phone doesn’t work, not only can I not get a new phone but they want to send me a used phone! This is the treatment I get for being loyal all these years, patiently waiting for the iPhone because Verizon is so great. Putting up with their crappy selection of phones because the coverage is so great. Crap on me, right Verizon? Crap on me!

  • unknown

    Folks…. the only thing that verizon is taking away is the NE2. Everything else will still be the same. You will still continue to get upgrades every 20 months with a discount its just not the extra money Verizon Wireless gives as a NE2. Dont get me wrong here I understand that Im just another number for the company and believe me it is harder and harder to make a good living. But come on people you all understand that Verizon Wireless puts millions and millions of dollars into there network every year for us to have the coverage and 3g and now 4g launching. I just get very annoyed that for the last 13 years of being in this industry its always free this and free that and discount this and discount that. If you want a discount go to the well fare cellular programs out there. US Cellular comes to mind.

    • Ken

      ne2 is going away, but more importantly…so is the ANNUAL upgrade option. It is now 20 months!

    • Anonymous

      I agree with what you are saying. So when you say discount, do you mean the price thats on the little sticker at the store? In other words, when you get a new subscription for a two year plan they say you can have the phone at this price “discounted price” the price on the little tag next to the phone. for instance, if the Droid Bionic is 699.00 but with a two contract it’s only 299.00. So with an eligible upgrade it’s only 299.00. Right?

  • RMHisCOOL

    After speaking to three reps and two supervisors, and having them read me exactly what they received about it, I learned that those people don’t know anything. I decided to use my upgrade yesterday because the clearest language was “beginning on January 16th”. Aaaaand I just checked online, my next upgrade date is listed as September 2012, despite me reading everything in the new agreement extremely closely and it never being mentioned.

  • Allroy63

    Meh, I’m not really concerned about this. Just get your phone from WireFly.com. It’s always cheaper than VZW stores and website anyway.

  • Daniel

    So, I have a question and i would you guy’s help. I got my phone (Droid Eris) on jan 23 on a two year contract last year. I’m the account owner of a share plan. From what you guys are saying i would still be able to upgrade one year after but it will be my last one right?

    Ok, what if i decided to wait until any one the new phones from CES come out, will i be to hold on to the upgrade till new phone come out?

    Also, if i do decided to upgrade on the 23rd, can i do so with a one year contract? Also, are there any extra fees doing the upgrade?

    • DBK

      Once you use your early upgrade, that’s it (regardless of when you use it).

      As for the one year contract, they won’t let you do it if you have less than a year left on your 2 year contract. If you do it on the 23rd, they may not let you. You’re going to have to talk it out with the rep.

      • Daniel

        Verizon won’t let me upgrade to a one year contract if I have less than a year left on my 2 year contract?

        But i thought you couldn’t upgrade before one year unless you are paying full price?

        • DBK

          Lol sorry. It’s kinda late over here and I’m kinda tired. Streams were crossed. 🙂

          Anyways, what I meant to say is that if there is more than a year left, then you can’t. So you are right. So in that case, you should be able to get that one year contract, but, again, you would have to talk it out with the rep.

  • Bribri8785

    Did anyone else get a text from Verizon about upgrading early yesterday? I thought the timing of the text was odd considering this leak…

  • Anonymous

    Is it really new every 2 anymore? I’ve been w/ them for like 15 years and I got $50 bucks off a new phone w/ a $100 mail in rebate on D1. Big whoop. Unless you’re saying I have to pay full retail price, i.e. $300+ for a new phone then it’s really not that big of a deal

    • DBK

      It’s not the NE2 going away that has people mad, it’s the early annual upgrade going away that has pissed many off.

  • Unknown

    Considering none of the texting, excessive calling and data plans are a needed part of life the complaints about expensive phone plans are the blustering of spoiled and lazy people who are unfamiliar with real person to person interaction. Cell phone companies make money because people demand, bigger, better faster….for less money. People want more towers built, phones that do more yet think they should pay less? Where is the logic here? If the cell phone companies were not making a profit then none of these things would be happening. If you want the luxuries of nice things then fork out the dough, if not settle for the free flip phone every carrier offers and shut up.

  • Ijustdon’tknow

    I’m going to ATT their 4G is comming late but when it comes it will cover more people am in one of those city i know won’t get 4G until 2013 this sucks no NE2 that’s it for me i know it dosn’t matter to VZW but when ATT gets 4G am gone.

  • Marc

    Not sure why everyone is complaining….1, nobody has gotten $100 NE2 credit for over a year so thats nothing new, and 2….everyone on here takes advantage of annual upgrades anyway who never took advantage of it. I swear we all spend $200 on our phones and hell, even more if u get it on ebay, craigslist etc…so honestly all you cheap asses sound pathetic

    • todd

      Thats the problem, we all were taking advantage of the annual upgrade at 2 year pricing. Now we are stuck in 2 year contracts that we would have normally only done a 2 year contract. The very least verizon could do is let us pay the extra $70 to change our contracts to 1 year contract, or when our 12 months come up, allow us to do a 1 year contract at 1 year pricing.

      • todd

        above should read we would have normally done 1 year contracts…NOT 2..sorry for the typo

  • Anonymous

    If verizon doesn’t get a version of the Atrix 4G than I’m just going to go to At&t, forget call quality I barely call anyone anymore

    • DBK

      Bionic says hi.

  • celldr

    Hey all, check out U.S. Cellular. Pretty good deals going on there, and they now have this “one & done”. Which is an initial 2 yr contract, and that’s it. After that, no more contracts, plus a lot of other customer loyalty benefits.

    Cheers…

    • Justin

      And no cell service anywhere.
      4G? No way!

  • DudeLove987

    I just called 2 different people at verizon and neither one has heard anything about an upgrade policy change

    • DBK

      Not really surprising yet. The training hasn’t really started yet and many are being told to keep quiet about it until it goes public.

  • The Atrix on AT&T is looking awfully attractive.

  • Fghf Gvj

    shoeboxs.us

  • Well at least I have two lines that will still qualify for NE2 in the future, but I was never told by anyone at Verizon that my primary line was eligible at 12 months ever. So technically speaking I can upgrade my primary in May (get an iPhone for the wife) and use her non contract phone now to get the ThunderBolt.

  • 4yrfujtgeyj

    supershops.org

    • Justin

      You would enjoy fuckyou.com

  • Raven

    OK, I have to ask an apparently dumb question. Can someone tell me what I am missing here? Everyone is all upset because they are changing New Every 2 years to New Every 20 months, it doesn’t have quite the same ring to it, but the last I checked 2 years = 24 months and 20 months is less than 24 months. So, isn’t that 4 months less that you have to wait to get a new discounted phone?

    • DBK

      The NE2 refers to the credit you get when you upgrade. They’re doing away with that and they are also doing away with the early annual upgrade for the 2 year contracts. Hope that helps.

    • unknown

      Verizon wireless has always given its customers to upgrade with a discount at 20 months all along. You will still be able to upgrade at that time

  • Feplustwo

    Quit whining. Tyhed purpose of Verizon is to make money. Don’t like it? Go somewhere else or do without a phone.

  • Dfgfd Gfh

    shoeboxs.us

    • Justin

      try fuckyou.com

  • Anonymous

    Dear Verizon,

    You have great coverage but seriously this is BULLSH*T!!!!

    thanks for nothing!
    Picaso86

    PS: It’s sad that my 200 comment had to be so negative! :[

  • this is bs! my husband has been a loyal customer with them for the past aamost 11 years. and we both got the nv3 bc nother phone we like out there. we have the new every two. and i guess they get u also where U HAVE to ahve internet on your phone. man, i am up for a new phone i think this july. i hope nothing happens to our phones or we are s cre wed. and anyone know what the deal is about the $30? fee for using your debit card on the phone????? is that whenever you pay your bill over the phone they are now going to chsarge you for it??!?!?!?1

  • Robert

    I just came over from ATT because it was a better deal. And I will leave as soon as it no longer is. This is an old story. The king of the hill is forgetting why or who made them the king of the hill. They will do things like this until they see customers leaving. Then they will change the way they do things again to climb out of the hole they are starting to dig.

  • Anonymous

    Well damn, I sure am glad that I have 5 different lines one which to play the upgrade game with,

  • So I am eligible for an upgrade under NE2. I signed up June 2008. Can I wait and get a discount upgrade + $100 credit for the new phones coming out (e.g. HTC Incredible HD)?

    • DBK

      Yes you can. But if you use it after the 16th, it will be your last NE2. If you use it before, then you get one more. Hope that helps.

      • Thanks, what would you recommend? Get a Droid right now and get one more NE2 or wait for the new phones?

        • DBK

          Your welcome. 🙂

          That’s a tough one. If you want 4G then I would wait (that Bionic looks nice). But if you are not that interested in 4G and just want a decent smartphone, then buy a Droid now. It’s your call. Hope that was helpful.

  • Anonymous

    We want to buy your old and new verizon phones at http://www.swapngren.com

  • Anonymous

    We want to buy your old and new verizon phones at http://www.swapngren.com

  • Anonymous

    We want to buy your old and new verizon phones at http://www.swapngren.com

  • Anonymous

    The $100 NE2 has been discontinued for a while already. If you had a $100 NE2 then you kept it. However the only amounts that were being given out recently before this news was the $30 and $50 NE2.

  • How is it exactly that Verizon is supposed to be better than AT&T? These companies all suck. Verizon may have slightly better reception in a few locations, but all of these folks wanting to hop from another carrier to Verizon to get the iPhone are going to be in for a rude awakening if they think it will all be bliss there. They are just as bad and when the ultra whiny iPhone user crowd joins up, they will take just as huge of a beating as AT&T.

    • DBK

      Wow, someone’s had a little too much hateorade today. If you can’t see how much better Verizon’s service is as compared to AT&T, then there is no hope for you.

  • Anonymous

    Can someone explain the way Verizon’s old upgrade and new every two plans worked? I’m a fairly new Verizon customer (just joined in November 2009 for the DROID) and the way I thought it worked was if you sign up for a two year contract after ~18-20 months you became eligible to get a new phone at the promotional price and this would extend your contract for two years, which means that instead of having to wait the full 24 months you could get one a few months sooner. Is that no longer the case? Or was the NE2 something different?

    Regardless, I was planning on changing to a one year plan when my contract was over anyway so this doesn’t affect me that much, although it will definitely make me more likely to just drop Verizon when the contract is over. I don’t like the way their Android line of phones is going, still don’t see a worthy update to the original DROID (stock, well made Android phone) and while I like the coverage, it isn’t THAT essential to me (especially with my current job where I don’t travel).

    • DBK

      NE2 refers to the credit you would get toward your upgrade. They are getting rid of that. The only other difference is that they are also doing away with the early upgrade available for two year contracts (after 13 months if eligible). Now you can’t upgrade until 20 months in for 2 year contracts and 10 months in for 1 year contracts. You still get your discounted price for upgrading. But that price is going to be a little higher for the 1 year contracts. Hope that helped.

  • Joster2609

    I like verizon, but the question is do I like it enough to stay on this dumb upgrade policy or leave. I also love the droid lineup, however I’m considering just going to sprint after my contract, or even at&t that is how pissed off I am right now. Hope u learned your lesson verizon, your customers always have the power to go to your compition and give them our money, not u

  • Olonajoseph

    Its so sad that verizon makes none of there customers happy..A couple more shity rules and I’m going to Sprint….

  • DBK

    So basically this is what’s happening:
    – Current customers/contracts aren’t affected by the change
    – Only new customers/contracts (as of the 16th) will be affected by the change
    – If you use your NE2 prior to the 16th, then you are eligible for one more
    – If you use your NE2 after the 16th, then that will be your last one
    – Annual upgrades for 2 year contracts are gone. If you are eligible for one and use it (either before or after the 16th) it will be your last one.
    – You can still get the upgrade price, but not until your 1 or 2 year contract is nearly up

    Does that pretty much sum it up?

    If so, then the only issue I see is with the loss of the annual upgrade. For those who upgrade constantly, this is quite a blow. But let’s face it, us Droid-Lifers (and those like us) are in the minority when compared to the Verizon customer base as a whole. They are simply doing what any “good” company does and cater to the majority, where most of their profits come from. It sucks, but is not a surprise by any means. I can say with the utmost certainty that those not belonging to this community or to similar communities will not notice the change and that most of them will probably not even now a change was made.

    For those of you deciding to buy your phones from other vendors (Best Buy, etc..) because of the cheaper prices, know that you only receive those prices if you are eligible for an upgrade, which this new policy will make fairly difficult. Also know that if you are planning to jump ship and switch carriers, that you are making a BIG sacrifice in product quality and service quality in order to save money. I wouldn’t be surprised at all if more than 2/3 of the those jumping ship will return by year’s end.

    And for those of you who are switching over to 1 year contracts know that in attempting to hurt Verizon, you are actually helping them. They will make more money off of you on the 1 year contract than they would on the 2 year contract. Keep that in mind.

    This is just my 2 cents on the matter. Take it as you wish.

    • DBK

      Forgot to mention that for the current customers/contracts, once those contracts are renewed (after the 16th), then those changes will be in effect.

    • RW-1

      I believe you hit it dead on.

      I’m going to upgrade later this year rather than use one now, and holding a phone for 20 months won’t kill me. In fact the OG Droid runs fine rooted and modded. It will force us power users to select carefully the next unit that we take in reguards to rooting, etc.

      • DBK

        Even though I am a phone geek, I don’t upgrade until the end of my contract, so this doesn’t really affect me. And like you said, I can wait the 20 months. If I can survive over three years with a dying, leaking crackberry pearl, I can survive 20 months with my Droid 2. 🙂

  • FusionSaint

    I know I will get some flame for this but I don’t quite understand. If I have a NE2 that is eligible anytime now (it was active as of November 30th 2010) and I use it in March to buy a new LTE phone I don’t get another upgrade for 20 months?

    • DBK

      If you use your NE2 after the 16th, then that will be your last NE2. You won’t be able to upgrade for 20 months, and when the time comes, you only get the discounted price, no credit. Hope that helps.

  • Black743

    So I’m eligible for an annual upgrade right now. Does this mean I will lose that after the 16th? Or do I get to use my annual upgrade I have now either way?

    • DBK

      If you are eligible, you can use it anytime, but it will be your last one.

  • DUBJ

    So if I got my droid d1 a year ago (December 2009) then I will be eligible for an upgrade price 6 months early (so after 18 months)

    hmmmmm…so the only difference is 2 months after my next upgrade….waiting an extra year is a pretty big deal. what are the disadvantages of a 1 year plan over 2 year? more expensive per month

    • NKTizzle

      Only difference between 1 and 2 yr is the price of the phone.

  • E2icNathan

    wait im confused D: can someone explain to me how this is different from how it is right now?!?!?! D:

    • NKTizzle

      No more early upgrade @ 13 months on a 2 yr. contract and NE2 is going away.

    • Viper76269

      NE2 was the $100 contract price

  • Anonymous

    Not sure how I feel about this…been with Verizon for almost 10 years, where else am I gonna go?…good thing I get a killer discount from work!

  • Bs_thinker

    I guess I don’t need to be a loyal Verizon Customer. Hey Google can you hear me now?

  • Ewyreutrgdurt

    supershops.org

    • Justin

      You would enjoy fuckyou.com

  • scribbles

    Why why why

  • Yreustdgfdrdurt

    supershops.org

  • Ryan C

    Even worse news as to which cool new phone ill get next time.. I always used to save like $200 bucks with the NE2 $100 credit and the $100 upgrade/renewal credit. Have to say the purchase of my OG Droid was the best choice i could have ever made for a phone.. so glad i didn’t go with the envy.. :p

  • Viper76269

    after reading the official message posted on engadget, it seems like they’re making it that you can upgrade for the promotional price whenever you’d like, but you’ll have to extend your contract, which makes a lot of sense. but then i could see the termination fee going up a bit, which i don’t mind cause i dont’ see myself terminating my account anytime soon.

  • Dfghfh Fgj

    shoeboxs.us

  • newlights

    WOW now a real reason aside from pricing alone to leave Verizon…..

  • newlights

    WOW now a real reason aside from pricing alone to leave Verizon…..

  • Atomic

    I think I’m tangled in all the wording here. If you are in a current 2 year contract, will you still be able to take advantage of the discounted upgrade you can get after one year? Or does that end for everyone in March? In other words, is everything the same for current contract customers until they renew? Thanks…

    • NKTizzle

      Yes, nothing changes for existing contracts.

  • Atomic

    I think I’m tangled in all the wording here. If you are in a current 2 year contract, will you still be able to take advantage of the discounted upgrade you can get after one year? Or does that end for everyone in March? In other words, is everything the same for current contract customers until they renew? Thanks…

  • Wareaglevi

    Apparently, Verizon doesn’t care for the nice sum of money I spend each month for their service. I’m sure others can help me out then.

  • Ken

    I just hung up with Verizon. They do not show anything about that in their “system” and, asked around about that and no one knows anything. lol

    • NKTizzle

      Training just started.

      • Crazzbaby4114

        Verizon customer service never knows anything.. the forums know before they do.. if I was an employee I would keep up with the forums just to b in the know..

  • Sep

    This just means that I’ll be buying my next phone from another vendor, like Amazon, and then having Verizon activate it. So now, instead of giving me $100 in credit that they’ll make back anyway, they’re not going to get my money for the phone itself.

    Oh well.

    • NKTizzle

      Pretty sure the great pricing on Amazon is only with a standard upgrade. If you’re not eligible for discounted pricing from VZW, I don’t think you will be with Amazon either (i.e. buying the phone with no service and activating it on VZW).

    • Anonymous

      They make MORE money when you buy from amazon… you get that, right? You buy from amazon, they just have to pay amazon some money in commission (slightly over the retail cost of the phone). If you get it from them, they’re out the whole discount on that phone.

      In both cases, you’re paying Verizon the monthly fee, but in the amazon case, they didn’t have to take a single penny hit to get you as a customer, and if you leave, they get the full ETF and amazon gets none (you cancel in 6 months, amazone doesn’t get a dime from verizon)

  • Ere5gtt

    ta.gg/4vp

  • Dave

    I don’t get it – if you have a two year contract, how are you eligible for an annual upgrade?

    • Ryan C

      I’ve wondered this myself many times as i have never in the 6 years I’ve had 2-year contracts was “eligible” to get a new phone after one year, or upgrade a phone after one year. Yet i have heard numerous people tell me about how the go and do it every year. I just always put it off as it must be for the “4-family plan” contract.

    • Ryan C

      I’ve wondered this myself many times as i have never in the 6 years I’ve had 2-year contracts was “eligible” to get a new phone after one year, or upgrade a phone after one year. Yet i have heard numerous people tell me about how the go and do it every year. I just always put it off as it must be for the “4-family plan” contract.

  • Thats fine… I’ll just quit using their contracts and do month to month. I’ll start paying outright for the phone.

  • tjhrulz

    It is because of articles like this that I love this blog, because if it wasn’t for droid-life I don’t think I ever would have heard of this (and certainly wouldn’t have heard it from verizon) so I guess what I am saying is

    TDLYGR

    Thanks Droid Life You Guy Rock

  • tjhrulz

    It is because of articles like this that I love this blog, because if it wasn’t for droid-life I don’t think I ever would have heard of this (and certainly wouldn’t have heard it from verizon) so I guess what I am saying is

    TDLYGR

    Thanks Droid Life You Guy Rock

  • tjhrulz

    I think they are planing for something big, why would the piss this many people off if they don’t have something up their sleeve.
    Or they are trying to push 1 year plans because the i*hone is coming and there is a new one of those every year and Droids are outdated within 6 months. So they squeeze more money out and give you the option of getting a new phone every year.

  • tjhrulz

    I think they are planing for something big, why would the piss this many people off if they don’t have something up their sleeve.
    Or they are trying to push 1 year plans because the i*hone is coming and there is a new one of those every year and Droids are outdated within 6 months. So they squeeze more money out and give you the option of getting a new phone every year.

  • Kblakeshot

    I hope this has no effect on employee family plan lines because my sis works at Verizon and we get upgrades every 10 months at the lowest upgrade price….

    • NKTizzle

      No, it will not affect those lines.

    • NKTizzle

      No, it will not affect those lines.

  • The Zune Lune

    Most of you are more versed in the upgrades than I am, so forgive my ignorance….I am eligible for an upgrade (I believe partial discount) now. I have had my device for a year as of December. My contract is up in August. Does this mean I need to get a new phone by Jan. 16th in order to get the discounted pricing? I was planning to wait until after CES and have actually been considering switching to a WP7 phone.

    • NKTizzle

      You are eligible to upgrade now. You can wait as long as you want to upgrade. This doesn’t affect that.

      The only change is when you do upgrade and renew your contract, the terms will change to the new upgrade policy and will loose the NE2.

    • NKTizzle

      You are eligible to upgrade now. You can wait as long as you want to upgrade. This doesn’t affect that.

      The only change is when you do upgrade and renew your contract, the terms will change to the new upgrade policy and will loose the NE2.

      • The Zune Lune

        Thanks for the explanation.

  • DROIDMANX

    Im not eligible for an upgrade until 12/20/11 and im 12 months into my new every 2 so what does this mean to me on 01/16/10??? please help.

    • NKTizzle

      No change for you until you upgrade/renew.

    • NKTizzle

      No change for you until you upgrade/renew.

    • Well, 1/16/10 is long gone. But it also doesn’t mean anything for you on 1/16/11, as I understand it. Because you are currently in a contract that allows early upgrades and NE2, you will keep those.

    • Well, 1/16/10 is long gone. But it also doesn’t mean anything for you on 1/16/11, as I understand it. Because you are currently in a contract that allows early upgrades and NE2, you will keep those.

  • Nikobasile

    I dont get it. My upgrade was in december am im saving it for the iphone. What does this mean? That if i don’t use it before the 16th i loose it?

    • Anonymous

      Doesn’t matter, you’d be wasting your $100 anyway 🙂

      • Nikobasile

        Lol. Heres my thinking. I could get the thunderbolt but in two moths the thunderbolt 2 will be out and i’d be outdated. Or i could get the iphone 4 and have it last a while. I mean, come on.

        • Anonymous

          LOL The i*hone 4 was outdated about 5 minutes after those lines started forming outside the stores.

    • NKTizzle

      This change doesn’t affect your contract. You are still eligible for for the NE2. It will change when you renew/upgrade.

  • Itiscosmo

    I jumped to Sprint and EVO in Aug. I have $50 a month in my pocket and all the toys on the Evo /root/ rom Burnt Droid and love it over my Verizon Org.Droid/rooted Jrummy rom , $86 vs $136, I win.

  • Eddieg28sp

    I think VZW Wants everyone That is eligible to go out and Upgrade Now by the 16. AND they will be START releasing the New Phones that Following Tuesday the 18th. That way we have to buy a phone sooner, rather than Later and they get rid of their old Inventory without having to heavily Discount it all…. That’s my 2 cents.

    • Crazzbaby4114

      I think ur 2 cents is correct.. except it will be 30 days so those ppl who upgraded can’t bring them back for another phone.. IMO

  • Anonymous

    That google phone store is starting to sound like a much better and better idea to me… these phone companies are going to be bending us over this coming year it sounds like, premier pricing on certain apps, no unlimited 4g, and now taking away NE2.

  • Looks like I may be switching to sprint at the end of this year

  • Anonymous

    this is some bull i been with verizon so so long paid they alot of money an this how they act…as soon as i seen boost or virgin or metro have a android with front camera im out

  • Joster2609

    Could I have some help? I just upgraded to a Droid x in July so can I still get an early upgrade with the new every 2 thing? How does ne2 work anyway? Is there any other alternatives to get a one year upgrades?

  • Anonymous

    I’m waiting for the Tegra 2 phones in February or March so idk what to do now? Should I just wait till June when my contracts up and get a phone then and then I’m stuck with the every 20 months thing or should I just go get a new phone now so I can have the 1 year contract? Droid-Life community help me in my decision please

  • Wonderful, my contracts up the 17th

  • suchashorttime

    i don’t think we should get up in arms quite yet. verizon has come a long way in the past 12-18 months as far as consumer relations and appeasement go. it is certainly no big secret that this news is going to piss off a lot of verizon customers, especially long-term ones like me whose family has been with them for close to 15 years. considering the timing of this next to CES, i tend to think there is going to be another layer of this revealed at the conference. perhaps they’re going to go full-on with the bundled text/data/voice plans they piloted a couple months ago. maybe they’ll work the $100 credit into the pricing of the phones, making them look more appealing than other carriers on the tag. maybe they’re just cutting some contractual tethers to make room for personalized plans as they apply to LTE. maybe they plan on running promotions that entice consumers to buy their new technology at a price that is between the full retail and upgrade price, but extends their contract early (i.e. DINCHD retails at $600, upgrade price at $200, maybe you can snatch an early upgrade for $3-400).

    i know some of this is wishful thinking, and some of it is unrealistic, but the fact of the matter is that verizon has become a pretty smart company – and believe me, i would have preached the opposite as soon as 18 months ago. i think the change will ultimately effect consumers less than projected here, and possibly work in the favor of techies that want to upgrade their gadgets more than every 18 months. remember, they need to remain competitive, and this alone isn’t going to get them far.

    • Cabarete007

      You are by far the most correct person in here. People who think VZW is going to just take away something and not replace it with another promotion have no clue about how the industry work. I’m actually surprised at Kellex and Tim-a-to and their comments on this issue. VZW wants everyone to have a smartphone, period! Last year when the X and DINC came out they let people upgrade way before the 12 month mark, as long as you had a simple phone.

      Here’s some more history for those that have not been with VZW long. When the NE2 (new every two) credit used to be $100 (by the way, it hasn’t been that for 2 years now, it’s $50 and $30 depending on your plan, if you have a $100 it’s because you haven’t upgrade in over 2 years) smartphones used to be $400 – $500 subsidized, I remember paying $450 with 2 yr. agreement for a Treo 650. As the subsidy prices on phones have come down so has the NE2 Credit. You can go get a LG Vortex for $40 buck or a Moto Cirtus for $0 or an Blackberry Curve 3G for $30 right from a VZW store right now (I paid $200 for my first Blackberry 3 years ago).

      So I can almost guarantee you that there will a ton of promotions once these 4G phones start coming out. First they will be targeted at simple phone users then at 3G smartphone users. I’m not worried one bit, and all these people that are up in arms now, including Tim and NM and Kellex are making a big deal out of nothing. Data is the future and it makes no sense to let people not upgrade to a higher data phone.

      My 2 cents.

      • The350zWolf

        It is quite sensible what you guys are saying, and I wish that you guys were in the marketing consultation committee of Verizon, but what you are saying is not what the policy described above says. It says no more NE2 after Jan 16 and promotional phone pricing only toward the end of your contract. To me this is just a way to make sure you stay in with a contract.

      • Calculatorwatch

        That makes a lot of sense and I hope you’re right, but what I don’t understand is why would they announce this first? If they have some kickass promotion to go along with this then wouldn’t they want that to be announced at the same time and overshadow this news instead of getting everyone all up in arms about it? Either way this is probably still bad news for the people here who are loyal verizon customers and want the latest and greatest smartphones. As like you said the promotions will probably be more targeted at non-smartphone users and new customers.

      • Verizon Blows

        Welcome to Droid-Life, Mr Verizon PR schill.

    • DBK

      The Voice of Reason has spoken!

  • newer, cheaper, and more controlling than EVER BEFORE

  • Anonymous

    I personally don’t care about this. It just means I’ll pay $50-75 more for a phone, since I’ll only do 1 year contracts from here on out. It’s honestly no different, considering smartphones nowadays are $150-200 compared to 3 years ago when smartphones were $250 after rebate on a 2-year. Once it’s all said and done, it’s no different.

    To all the whiners saying they’re switching carriers over this: have a blast, see ya later.

  • Nbird0784

    sprint or one yr contract, not sure which is better?

  • Anonymous

    I’m confused by the last statement “We are also hearing that the $100 credit that was included in the current NE2 deal will no longer be provided. It looks like promotional pricing is all you will get when eligible for an upgrade.”

    Does this mean that if you were eligible for a $100 credit as part of NE2 that you won’t get it after January 16th even though point #2 indicates that you can still use your NE2 credit after January 16th?

    Like someone else pointed out the NE2 credits are now $30 or $50 depending on the monthly cost of your calling plan but maybe some people were grandfathered in with a $100.

  • J Dub

    How will this affect those of us who, when eligible for upgrade, use sites like Wirefly and Letstalk? You get much better deals through those sites now anyways.

  • DBEvans

    Hmmm …

    Regarding: “All customers who activate / upgrade on a qualifying plan prior to January 16th, 2011 are enrolled in NE2 (New Every 2) and eligible to use the NE2 discount for up to six months from the date they become eligible.”

    … what if the 6-months from date of being eligible was last month? (I know, but I was temporarilly “employment-challenged”, so stuck it out with my old phone longer than I would normally). Does that mean Jan 16th is now my drop-dead date to use my NE2 credit? That sucks. I’ll need to ask a rep if it can be extended to 6-months from when the rules were changed.

  • Bill

    I must be missing something. Why would VZW give a rat’s ass if I wanted to upgrade every week. As long as I extended my contract every time I don’t see why it is such a problem all the time. Got rid of Strom 1 (stop laughing) for a X and now I want this Thunderbolt phone and I cant get it. Pisses me off.

    • Anonymous

      You can get a new phone whenever you like, you just have to pay for it. Verizon subsidizes some of the cost of the phone contingent on you paying for their services for a fixed amount of time. If Verizon allowed you to upgrade your phone at a discounted price whenever you felt like it, they would lose big $$ because they would be continually subsidizing your phone and not getting the full contract term to recuperate the loss. But nothing is stopping you from walking into the store and paying full price for the phone of your choice, whenever you want.

      • Bill

        To recoup the loss of what? If you extended the contract by 2 years every time you renewed, they would get their money that way. You don’t really think that any of these new smartphones are worth the retail price, do you? They make their money on the contract, not the phone.

        • So you’re saying that you would add two more years to your contract when your only 6 months into it for a new phone? wow…….

          • Bill

            Of course you add two more years..new phone=new contract. What’s wrong with that

          • What he means is that the two years would start fresh each time he got a new phone, for a total in your example of two and a half years, not that two additional years would be tacked onto the end for a total of three and a half years.

          • DBK

            He was using that as an example, Mr. Literal. Plus, it’s more like 10-13 months, based on the contract.

        • Anonymous

          pretend for a minute that that Droid x you’re sporting cost vzw 500 dollars to buy from motorola to put on their shelf(thats right, vzw has to pay the manufacturers for the product, the manufacturer doesnt just give the carriers product for free), and they sell it to you for 200, if you upgrade next week they’re out that 300 dollars, whereas if you keep the phone the entire 2 years that you contracted for, they’ll recoup that 300 dollars in the profits they make from you and your 2 years of contract service. Thats why they give you a discount on buying a phone with a 1 or 2 year contract.

        • Anonymous

          Exactly… if you get a Droid X at a discounted price with a new contract, the assumption is that over the life of the contract (say, 2-yrs), that discount will be made up. But, say 6 months later a cooler phone comes out and you want it so you sign up for a new 2-yr contract, this new contract helps pay for the discount on your new phone, it doesn’t make up for the discount you got on your DX, that is lost money to Verizon. Consequently, they restrict how often you can upgrade your phone for a discounted price.

          • Not if you trade the phone in and they resell it to someone else as a referb for $50 less than a new one. They should want you upgrade as frequently as possible, to constantly have you on a new 2 year deal, showing off their latest greatest phone. Anyone who would want to pay $200 every time a new phone comes out is obviously going to be a big influencer. If they let you trade in your phone and they re-sell it, how are they out anything. It makes no sense.

          • DBK

            You do realize how uncommon trade-ins are, right? And how often the refurbs are out of stock? There isn’t as much profit there as you may think and no where near enough to balance out new phone sales. This new policy, as disagreeing as it may be, ensures that they are able to “properly” profit from phone sales regardless of the discounts.

    • NKTizzle

      This doesn’t affect people like you. This affects those that want to upgrade early at a discounted price.

  • Jawshua

    So I don’t get it? I’ve been a customer forever and now after that date I can no longer get a new phone every two years? Wouldn’t that just make a huge decline with them having new phone sales? So when can I get a new phone, never? Verizon is so stupid, if that’s the case I’ll just change carriers. Why would you take away from your customers it makes no sense, but once again I’m sure it’s the almighty dollar that is driving their greed. So stupid Verizon!

    • This is how it will work, at the 20 month period of your 2 year contract You can pick a new phone but you won’t get 100 dollars off the price of the phone. So let’s say your at the 20 month mark and you want a newer phone that costs 200 dollars on a 2 year contract, that’s what you’ll pay.

  • Alphabets13

    so if i use my annual upgrade i have left before jan 16th….i will still be eligible for one more annual upgrade on that line?

    • DBK

      No. That only works with the NE2. The annual upgrade is being discontinued. If you use your annual upgrade, whenever you use it, it will be your last one.

  • Iveyjohnc

    Does this mean that VZW will use the added profits to bring LTE to the rest of us? I plan on sticking with my DX until we get LTE signal, maybe by then a LTE Droid will be available. Switching to T Mobile and investing in a Nexus S with a nice slice of Gingerbread is getting more enticing.

  • The350zWolf

    Perhaps the answer is to flash my OG droid and use Cricket ;^)

  • Random

    I wouldn’t be surprised if big red did this to convert everyone to the thunderbolt as a preemptive strike against the iPhone, to boost sales. It could be good, to see a lot of OG owners upgrade to the thunderbolt as a wide user base, but what if its not made of unicorn poop and rainbows as advertised? Risky business vzw…

  • Anonymous

    So I am on my 13 mo of my current contract, should just upgrade now before the 16 to still take advantage of my early upgrade. or Just lose it and wait for the 4g phone that will come out soon and do a 1yr?? Any advice from the group 🙂

    • Gee

      Just remember 1yr contract pricing of phones is HIGHER.

      • Anonymous

        Yeah, I am just thinking how can make this work, I am already in the window
        for an upgrade but I want a 4g dual core thats not going to come out till
        the end of January proabably ARAGGGGH

    • DBK

      If you are talking about the annual upgrade, then you can use it whenever, but it will be the last one. If you are talking about the NE2, then if you use it before the 16th, you can get one more, but if you use it after the 16th then that will also be your last one. Hope that helped.

      • Anonymous

        Thanks man for the advice 🙂 It helped

        • DBK

          Glad I could be of assistance. 🙂

  • The350zWolf

    Well, as always we will follow the path of least resistance and maximum personal gain -please read as the least the corporate engine screws me-

    I’ll personally will let the clock wind down on my contract, get a Nexus S or similar phone and hop over to Sprint on a year contract, then let that contract wind down and then go back and get a new one year verizon contract with a new phone and repeat the cycle. What will make this less painful is having a Google number that does not change. I don’t mind switching between Sprint and Verizon every year.

  • Anonymous

    Please don’t take this the wrong way, but is this grounds to break my contract with no etf?

    • NKTizzle

      No.

  • Booboolala2000

    If this is the way they are going, then they had better lay off the bloatware. With other providers offering a more pure Google experience I will bolt in a heartbeat. I think it’s time to cancel a couple of extra lines.

  • Gee

    How is this a surprise? Verizon has already done away with the 100$ credit an favor of the 50$. Its not like any offer carrier offer’s and upgrade discount, for that matter the NE2 credit was always at the 20month point.

  • Gee

    How is this a surprise? Verizon has already done away with the 100$ credit an favor of the 50$. Its not like any offer carrier offer’s and upgrade discount, for that matter the NE2 credit was always at the 20month point.

  • Octotron

    So at what point am I able to opt out of my contract for breach of contract?

  • Octotron

    So at what point am I able to opt out of my contract for breach of contract?

    • NKTizzle

      Ummm, if they breach your contract. That’s when.

      I don’t see how this breaches your contract though…

    • NKTizzle

      Ummm, if they breach your contract. That’s when.

      I don’t see how this breaches your contract though…

    • Octotron

      2. Any customer who uses an NE2 credit or Annual Upgrade after January 16, 2011 will no longer be eligible for either program. On March 6, 2011, VZW systems will be updated to reflect this.

      If I use my upgrade in February on my 3rd line and it voids out my ne2 on my main line, it would void out my girlfriends upgrade as well because we are on the same account according to that language. They do not recognize individual people on a family plan and only the main account holder, who happens to be my girlfriend.. err fiancée.

      The question would then be, does the consist of a violation of my current contract or a break of good faith within the design of the contract? I sign up for the 2 year contracts because of the pricing and ability to upgrade these lines.

  • NewsWorthy

    I thought the logic behind 2 year contracts was to keep the customers as long as you legally can. Then right before the contract ends, entice them into locking in for another 2 years. This change in policy would dictate that people like myself would opt for the 1 year contract so that we can upgrade every 10 months. What that also does is shorten the period of time I am locked into a contract and thereby defeat the whole purpose of what they set out to do in the first place. I am sure there is a great explanation for why this is being done but thus far, I haven’t heard it. Not that I intend to leave Verizon anytime soon. Just something to consider. You know, my $.02, not sure what it’s worth to you…
    ~ Slim ~

  • NewsWorthy

    I thought the logic behind 2 year contracts was to keep the customers as long as you legally can. Then right before the contract ends, entice them into locking in for another 2 years. This change in policy would dictate that people like myself would opt for the 1 year contract so that we can upgrade every 10 months. What that also does is shorten the period of time I am locked into a contract and thereby defeat the whole purpose of what they set out to do in the first place. I am sure there is a great explanation for why this is being done but thus far, I haven’t heard it. Not that I intend to leave Verizon anytime soon. Just something to consider. You know, my $.02, not sure what it’s worth to you…
    ~ Slim ~

    • But with a one year plan you pay more for your phone…

      • NewsWorthy

        Yes, this is true but I am more than willing to pay that extra so that I can upgrade again in 10 months. At the rate technology is moving, I would pay to be able to upgrade every 6 months but that may be overdoing it.
        ~ Slim ~

        • I agree, someone else made the point that not too long ago we were paying 250 for phones after two year upgrades so I could deal with a yearly contract for a little more money.

    • But with a one year plan you pay more for your phone…

  • Bthomasltd

    This sounds like a business decision whether good or not. Verizon is preparing everyone for a change in their lineup. The iPhone. It will change their business financially and dynamically. March shall come around and many folks will need or want upgrades. Guess what will be announced and released in March, the start of the 2nd quarter. The iPhone! They are just preparing for a big year. No excuses It still sucks.

  • Bthomasltd

    This sounds like a business decision whether good or not. Verizon is preparing everyone for a change in their lineup. The iPhone. It will change their business financially and dynamically. March shall come around and many folks will need or want upgrades. Guess what will be announced and released in March, the start of the 2nd quarter. The iPhone! They are just preparing for a big year. No excuses It still sucks.

  • Kaufkin

    even given the annoying info above, let’s face it….

    1. Verizon is still the best service for not sharing your personal info. they tend to sue instead. remember when the govt demanded our personal info? what is the only carrier that didn’t immediately roll over? Hmmmm….
    2. thanks to our Dev’s out there, your phone is now more usefull, longer. My D1 isn’t as good as the DX for the latest games, but it does 90% of what I need it to do just fine, and thanks to Cyan / Pete / etc, we’ll have 2.2 a LOT faster then any “official” release… and the usefull bits of Honeycomb when that’s released too.

    so annoying? Yeah. End of the world? Nope. Switch to Cyan / Bugless / flavor of choice, and extend your life.

  • Kaufkin

    even given the annoying info above, let’s face it….

    1. Verizon is still the best service for not sharing your personal info. they tend to sue instead. remember when the govt demanded our personal info? what is the only carrier that didn’t immediately roll over? Hmmmm….
    2. thanks to our Dev’s out there, your phone is now more usefull, longer. My D1 isn’t as good as the DX for the latest games, but it does 90% of what I need it to do just fine, and thanks to Cyan / Pete / etc, we’ll have 2.2 a LOT faster then any “official” release… and the usefull bits of Honeycomb when that’s released too.

    so annoying? Yeah. End of the world? Nope. Switch to Cyan / Bugless / flavor of choice, and extend your life.

    • Mr.Joe

      Can I get an amen?!

    • The350zWolf

      I will agree with your first statement, but I’m not quite on board with your #2. You are right that the phone’s longevity extension is in great part to the dev’s BUT NOT verizon or motorola for that matter. If it were for VZW/MOTO, we would be stuck with their slow upgrades and full of bloatware and blur. Verizon’s network is indeed the best and I don’t mind paying for that, I just want to be able to upgrade accordingly to take full advantage of their network without mortgaging my house in the process.

      • Mr.Joe

        Why would you need to mortgage your house to take full advantage of their network? How does say the Incredible or Droid X take more advantage of vzw network over the OG Droid or even the Eris?

        The only phones I can see that would take advantage of vzw network over the current ones are the upcoming LTE devices.

        • The350zWolf

          Exactly! Thanks for making my point. In order to take full advantage of the LTE network one will need an LTE phone/tablet (none of the actual Droid phones will do this). If you’re stuck with a no upgrade until 20 months into your contract deal then you’re screwed with a 3G phone, unless you fork out $500+ for the new 4G phone. There is nothing wrong with 3G on a 4G world, hey I’m happy with my OG Droid/Droid2 combo, but honestly I’ve been with verizon for 10 years+ and it kinda sucks that indeed don’t value loyal patrons by not offering upgrade perks rewarding your commitment to sticking with them.

          • Kaufkin

            I’m sure there’s a thread on XDA on how to get your Eris to work on 4G w/ a paperclip and some duct-tape, and a “minor” Kernel revision. we just haven’t found it yet. 🙂

            but yeah, if you want 4G / latest hardware, this sucks.

            but even so… ok, assume you get a 2nd gen 4G phone (1st gen will probably have other issues, they always do…) you have 20 months. they want you to upgrade faster, @ full price. but WE DON’T HAVE TO! need a feature? bloatware removed?

            Done.

            Cyan and pete (all I’ve run myself..) both have directions to remove what non-dev’s would consider “bloat”, but they consider critical. (I don’t need a software crash simulator for instance, where for a dev, it’s very usefull…)

            so while you have a point, I don’t think it’s the end of the world.. just more need for research and planning and less impulse buying.

            Kaufkin

    • I do not agree with your .2 statement. Your OG Droid is better then that peice of crap they call a Droid X. That phone is the biggest failure of 2010. I would pick a Droid1 over a Droid X anyday. Simply because of the bootloader. You can’t do ANYTHING with a stupid X. I had one for a while and got so sick of all those shitty ROMs that are just OTAs picked apart and nothing more or less. Moto and Verizon you both FAIL

  • Leobautista 91

    T-mobile here i come 🙁

  • Leobautista 91

    T-mobile here i come 🙁

  • Anonymous

    its anyone seriously considering moving to another carrier like sporting or att over a few bucks?

  • Anonymous

    its anyone seriously considering moving to another carrier like sporting or att over a few bucks?

    • Anonymous

      you mean a few hundred? yes

  • Dan

    12 months, to be exact.

  • Dan

    I don’t care about NE2. I can spare $100. But the annual upgrade is a doozy of a loss.

    So, I have one last annual upgrade to use it looks like. Can I use it – and make that upgrade a 1 year contract (even if it’s $50-70 more)? Or am I stuck with the contract I’m on now, 2 years, for 20 more months?

    Your other option, of course, is to sign up a new line on your account and reduce the existing line to a voice only line (you have to have an old non-smartphone to do this, but it doesn’t even have to turn on, you just need its ESN). You can switch the phone numbers over and keep your existing number. Then, your bill goes up $10/mo – $240/2 years. Much cheaper than retail pricing.

    • Anonymous

      “Can I use it – and make that upgrade a 1 year contract (even if it’s $50-70 more)? Or am I stuck with the contract I’m on now, 2 years, for 20 more months?”

      Yeah, as long as it is the end of your 2 year contract. Just make sure when you go to resign that you say you only want to do the 1 year extension.

      If you still have one year left they wont let you sign for only one year.

      • Dan

        “If you still have one year left they wont let you sign for only one year.”

        Bummer. I’m in month 5 on my Droid X, which I love, but know there will be a bigger and better device someday. …Well, maybe not bigger.

        Anyway, it bears repeating: ALWAYS SPECIFY to the VZW rep, MANY TIMES, that you are signing a 1 year contract! I used to do this before I found out about the annual upgrade and EVERY SINGLE TIME the clerk ran it through as a 2 year and had to edit it!

        Not that I’m suggesting anything nefarious, but it’s probably repetition… nearly every other contract sold is a 2 year, and they don’t think to change it to a 1 year.

        • Beka27

          They don’t publicize the one-year contracts at all. To find the pricing on VZW, you have to go to the dropdown box, I didn’t realize til last week when I was on the site that there even WAS a dropdown box. I am only doing one-years from now on. I don’t care about the extra $50-100 if they’re going to pull nonsense like this.

  • Made2real4u

    Ne2 credits have not been $100 for a long time. My last one was only 30

    • NewsWorthy

      I used my last $100 NE2 when I got my Droid X on release day.
      ~ Slim ~

  • Sp4rxx

    You realize (to the “sprint here I come” crowd), that financially Sprint is losing a long battle. I’ve been told by someone that works there (higher up than your normal tech) that if they don’t reach a given money value in revenue/sales/margin/whatever by the end of February, that they will be forced to liquidate their assets and sell to the highest bidder.
    Stick it out. It may be a sign of better things to come. I agree with Colin – it’s not earth-shattering. Let’s see where VZW is headed before we abandon ship.

    • NKTizzle

      Considering Sprint is going through layoffs, I’d believe this.

      • If Sprint sells, it will either be to an entirely new player, or to Verizon, since they are the only major carriers that are CDMA.

        Another thought: Sprint owns both Boost & Virgin Mobile. Anyone find it possible that Richard Branson & Virgin will just buy the whole thing out?

    • NKTizzle

      Considering Sprint is going through layoffs, I’d believe this.

  • Hey, Verizon:

    Remember this Consumer Reports survey that cropped up on a half-dozen blogs around the interwebs?

    http://lifehac.kr/hvhmoc

    After this, I predict Sprint will top you same time next year.

    Verizon’s biggest problem used to be it’s crappy hardware selection. Now it seems it’s their lack of love for loyal customers, but that’s wrong, too. Verizon’s biggest problem has always been its own bloated ego.

    Yer not the only game in town. And if I drop my cell contract, I’ll kick my FIOS out the door with it.

    Good luck to you.

  • Anonymous

    WELL I THINK THIS IS BULL. IS VERIZON TAKING NOTES FROM AT&T?

  • Dellbx

    Not kidding…I was planning to leave Verizon any way. This is just the push I needed to follow through…

  • Hopeful thinking: maybe this will enable Verizon to not charge extra for a 4G phone/service!

    • Anonymous

      If the mobile broadband was any indication they weren’t going to anyway.

  • Dellbx

    Sprint, I am coming over…

  • You get a 1 year upgrade every 13 months on price plans $59.99 or higher.

    • NKTizzle

      According to the policy, it’s on plans of $49.99 and higher.

      • Having just finished a short stint at Best Buy, I had VZW reps tell me 59.99 several times. Not rguing with you – just saying that somewhere, wires got crossed.

        • NKTizzle

          I know, I’ve heard the $59.99 several times. But I can tell you the listed policy is $49.99 (unless it’s a typo).

  • I’d like to point out that they don’t have to give you any credit. Although it’s disappointing it’s not earth shattering. Also most phones are less than a hundred dollars unless you buy a droid at a corporate store. Most of you probably buy from best buy or wirefly where you get it for a penny anyway.

    • Exactly!! What is the big deal? As long as wirefly exists you can buy your Droid 2 Global for 50 Bucks anyway!

    • Exactly!! What is the big deal? As long as wirefly exists you can buy your Droid 2 Global for 50 Bucks anyway!

    • Beka27

      True, but there are two different issues going on. An extra $100 off… big whoop… but an extra 8 months, that’s really annoying. It doesn’t matter if Best Buy and Wirefly are shooting free phones out of t-shirt launchers during the 4th of July parade, no upgrade available on your line… no phone for you.

  • Jfizzknght

    The thunderbolt will probably be released on the 18th.

  • Anonymous

    Translation:

    Dear Loyal VZW Customer,

    We like your money and we don’t mind pissing you off.

    Thanks for your business,
    The Droid Nazis

    • Anonymous

      I couldn’t have said it any better. Another way for money hungry scum to take our hard earned money. Like we don’t pay enough as it is. Just wait, I bet the tiered data plans will make it even more expensive when it comes to normal use on these 4g phones coming out..But why would anyone at Verizon care. They think our only bill in the world is our cel phone,not our mortgage, car payment, insurance or anything else. I think its stupidity because only the cel phone freaks that want the new phones as soon as they come out are going to pay full retail on a phone. Not many people are like that though.. F*ck you VERIZON!

      • Anonymous

        Eff this im going to cricket!

        • Picodroid

          Lol, enjoy your Kyocera Zio.

          • KEchs

            You can flash Verizon phones to cricket. Youtube droid x on Cricket…I was shocked to see it, but it’s true.

          • KEchs

            You can flash Verizon phones to cricket. Youtube droid x on Cricket…I was shocked to see it, but it’s true.

      • Unknown

        I am kind of surprised of all the comments with negativity towards this blog. The cell phone industry has been branded from the very inception of the first cell phone….”FREE PHONE THIS FREE PHONE THAT” And that’s the wireless industries fault. I have never posted anything on this site before but as a Verizon Wireless employee I always direct my customers to this awesome site as for I am a Droid user as well. But as for all this hoopla, Verizon out of the goodness has been giving this NE2 credit to customers as a thank you for being a customer. We all forget that this is money that Verizon loses by being nice. If we all want 4G to be lit nation wide by 2012 then there had to be something taken away and lets not forget again that this was FREE MONEY GIVEN TO CUSTOMERS!

        • Alexjohn22

          Wow..you have absolutely no idea how much money your company makes, do you? Sorry but I’m not going to thank verizon for a NE2 upgrade because its the least they could do for what they charge. Here’s some simple math for you, figure out how many wireless customers your company has, then multiply that by $100 (for the average phone bill) and add a dollar sign and thats how much your company makes PER MONTH. Verizon is hardly strapped for cash as you would have people believe.

        • Soap

          Nice try, Verizon employee.

        • DROIDRTNY

          I left Sprint 6 years ago because they did nothing to retain current customers, only discounts were for new customers. I liked that Verizon did something for their customers where Sprint could care less. Now it looks like the shoe is on the other foot. Might be time for an EVO and a new wireless carrier soon.

          • Wenkraft

            U.S. Cellular has tons of rewards for new AND existing customers. Plus earlier phone upgrades. You should really look into them. I am very happy with them. Also they have received rewards for their network quality and customer service. What’s not to LOVE????

        • Hillybob

          The problem is that Verizon has set up their monthly fee to cover the cost of subsidized phones over a 2 year contract. That’s why the NE2 program is set-up that way. If they want to do away with the NE2 program then I’m okay with that but then they need to drop the price of the service after 2 years to account for the fact that they aren’t subsidizing another phone for me. What they are doing here is ripping the consumer off after the contract is expired. To be fair this isn’t limited to Verizon or even the wireless industry. Cable / Sat-TV comes to mind as they continue to charge for box rental long after the cost of the box was recovered. The reason they do this is simple…Americans are dumb (I can’t speak for other nationalities). American consumers would rather pay less up front even if they pay drastically more in the long run. This lack of forethought allows them to be easily exploited by companies like Verizon.

          • DBK

            Wow only 1 intellectual response to Unknown.

            Anyways, I agree. Since the fee for the service is meant to recoup the cost of the subsidized phones, then to balance out the loss of the early upgrade and the NE2, they should lower the fee once they have covered the cost of the phone. Of course, that wouldn’t be the case for those who upgrade constantly, but it should be for those of us who keep their phones for awhile.

        • yeah you’re pretty much a failure… you can keep your 20 month upgrades this is it for me n verizon. not that me leaving will effect them in any way but they just lost a 11 year customer that spends 300 a month.

          • ScottK

            Agreed! No rollover, holidays are no longer free, and text messages are drastically overpriced. Sprint has some good phones and could blow Verizon out of the water with this. Big Red better send some quality perks down the pipes fast before my contract is up.

          • MrC1122

            if they pull this crap, they’ll loose a 12yr. customer in me. unless they throw in some kinda “loyal customer” clause…i will terminate my contract, take my 5 lines and $300 a mo. somewhere else. vzw is not the only carrier with android! it seems that we are paying more and more, while getting less and less.

          • MrC1122

            if they pull this crap, they’ll loose a 12yr. customer in me. unless they throw in some kinda “loyal customer” clause…i will terminate my contract, take my 5 lines and $300 a mo. somewhere else. vzw is not the only carrier with android! it seems that we are paying more and more, while getting less and less.

          • Agreed. I’ve been with them for almost ten years and up until now, I’ve loved being a customer. They always treated me right, gave me upgrades on a yearly basis for the two year price, and had great customer service. Now that they’ve got the coveted iPhone, it seems like they forgot who got them to where they are today. If things don’t change within 6 months (when my second line’s contract is up), I will unfortunately be looking for service elsewhere.

        • xemployee

          Wow-how naive. Verizon gave up on it’s landline customers and now planning to do the same to wireless customers. Verizon landline employees made the company money so it could enter the wireless business. This past year was brutal for their employees with all their layoffs etc. Don’t think as a wireless employee you are cared about any more than the other employees or any of their customers. The bottom line is what they care about and will do anything to increase their revenue even at the cost of loyal customers.

        • NoLongerLoyal

          Really? Do you really think Verizon “out of the goodness” is losing money?! Give me a break. Verizon hasn’t lost a dime. While I will agree, that the new every two program is great, it would be even better if they could provide a phone that would actually last two years. Which is why the one year upgrade has been so invaluable to me. I have yet to purchase a phone from Verizon that didn’t cop out on me after the first six months. So I am always willing to linger with the phone for an additional six months until I can renew. While I love shiny new gadgets just as much as the next person, I’ll admit when I find something that works, I stick with it through and through. Verizon my dear, it’s been a long ten years but I’m afraid after waiting for the iphone for almost half of that time I just may have to terminate my contract. Behavior rewarded is behavior repeated.

        • Ctandshane

          Ah who in the hell are you trying to convience if VERIZON is loosing money it would not be in the cell phone industry

        • Ctandshane

          Ah who in the hell are you trying to convience if VERIZON is loosing money it would not be in the cell phone industry

        • Ctandshane

          Ah who in the hell are you trying to convience if VERIZON is loosing money it would not be in the cell phone industry

        • Ctandshane

          Ah who in the hell are you trying to convience if VERIZON is loosing money it would not be in the cell phone industry

        • Ctandshane

          Ah who in the hell are you trying to convience if VERIZON is loosing money it would not be in the cell phone industry

        • Ctandshane

          Ah who in the hell are you trying to convience if VERIZON is loosing money it would not be in the cell phone industry

        • Rex D

          You are an idiot… and to think you are an idiot for probably $15.00 per hour….

        • Alex

          I love that you as a “Verizon employee” think that it is “out of the goodness of Verizon’s Heart” that they “gave” us NE2 credit. The NE2 credit was recouped in the service price per month during the 2 year agreement. Prices of service are going UP (as technology ages, it gets cheaper not more expensive) and yet we are losing benefits. The industry is becoming as money hungry and greedy as the Banking, Oil, and Pharmaceutical industries. We get charged for Text Messaging even though the carrier signal that texts are sent on has to be pushed to maintain communication with the tower in-range of the phone so that an incoming call can be received. IN OTHER WORDS, a text message DOES NOT COST a carrier any bandwidth or “additional cost” versus the phone just being powered on and yet we get charged RIDICULOUS amounts of money for the right to send and receive messages. Multi-media messages are a different story.

          The bit about “loosing something to gain 4G by 2012” is just STUPID. Verizon has the widest reaching and most functional network of any US carrier and that is the reason that I enjoyed using Verizon. Deploying a network costs exponentially more than maintaining an existing one, yes. But If Verizon is making the same profits on 4G in 2013 as they were on 3G in 2009 and 2010, then there is ZERO chance that the change in MB/GB usage, NE2 discount, and text message fees could have paid for the upgrade. Since Verizon completed their 3G deployment and only had to worry about maintenance, they’ve been pocketing money in the billions in R&D, and “investment” funds. The 4G upgrade is coming from that money, not solely from customer billing as you would have us believe. In other words, there is no financial NEED to change fees, rebates, and credits. It is just a CORPORATE PLOY to get more money to line the investors’ pockets.
          Your argument is uninformed and pathetic!

    • Seidio

      Hey this is good news for anyone who makes phone accessories!

    • Bradley_TN

      I would have to agree and I wanted to make sure I knew for sure that I what I was reading was correct so I called Verizon. They confirmed that everything listed here is true. Pretty much if you already have a contract and are eligible for a new every two after Jan 16 they are still honoring that but then after that once honored discounted upgrade you will no longer be eligible for a discounted upgrade beyond that of what new customers receive.

      In other words their existing and loyal customers are no more important to them than someone who walks in from the street and joins their service.

      If you would like to let Verizon know how disappointed you are with their decision to belittle and disrespect their customers then you can call them and speak with a representative who will document your complaint or you can write to Verizon at:
      Verizon wireless
      Po box 105378
      Alpharetta, ga 30348

      • Jenhobe30

        I agree with you Bradley. I thought Verizon was so great, but now that I work fo rthe competitor I think differently. Where I work the contracts are 1 and done. You sign the first contract adn never have to sign another. You still get to upgrade your phones every 18 months or less at the discounted prices. Hell, when Verizon bought out Alltel they shut alot of their towers off and have not put them back in service. You use to see your dropped call count on your bill every month. Now you have so many dropped calls that they don’t keep track. I called to find out how many dropped calls I had one month and they couldn’t tell me because I had to many. VEIZON SUX!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • sparty569

    1 yr contracts…here I come.

    • NYCLawyer

      Well, that’s it – there used to be an advantage to getting the two year contract. That seems to be over now. With the constant improvement in phones, your phone will be obsolete in 6 months, and you are stuck with an obsolete phone only for four months. The primary reason for the removal of the $100 discount is the loss on the price of the phone and the lack of competition in the market place. Verizon recognizes that it is winning and does not need to pay for customers.

      • MrC1122

        maybe…@nyclawyer. but where is vzw gona be when all their long time loyal customers get tired of being dumped on and go elsewhere?

      • MrC1122

        maybe…@nyclawyer. but where is vzw gona be when all their long time loyal customers get tired of being dumped on and go elsewhere?

    • Gordon Bombay

      …and that’s what they wanted you to say.

      Every year, now, you’re going to want the best and greatest Android phone, and you’ll be happy to pay $149-199, the standard price. Of course, now you’re paying $15-20 more per month (assuming you upgrade immediately after 10 months) than you were before.

      At the end of the day, for those that can afford it, it’s well worth that extra $15-20 per month to be able to get new hardware/software after only 10 months.

      • Anonymous

        One year contracts are the Same price per month as two year contracts, just an extra $70 up front for the phone. So 199 on 2yr, 269 on a 1yr

      • i dont want hte best phone out there. i can care less about the stupid internet, the latest touch creen and aps . i dont like all the new phones out there now. i am happy with my nvv3. plus i am not like everyone else that can afford a new/stylish/need to be with the in crowd phone every 6 months.

        • Iveyjohnc

          Funny that you would even be on a Droid fan site with that kind of attitude. Most of the readers here are enthusiasts, technophiles and early adopters who are very interested in all those things.

        • Iveyjohnc

          Funny that you would even be on a Droid fan site with that kind of attitude. Most of the readers here are enthusiasts, technophiles and early adopters who are very interested in all those things.

    • Anonymous

      I was just thinking the same thing….

  • This looks just like the old policies to me (as pertains to “you can get the new-customer price after 10 months on a 1 year, or 20 months on a 2-year”). What am I missing?

    • Anonymous

      If you were on a 2 year contract you could still upgrade after 10 months and resign your contract. This doesn’t allow that anymore.

      • Gee

        Only if you were on a plan that qualified IE 69.99$+

        • Anonymous

          Nah, I did it with my past phones. Even the old style simple phones and I was on the old old $39.99 plan.

    • Beckbjj

      Ditto to David’s question. I’m not seeing the difference either.

  • Anonymous

    What is a annual upgrade anyway? I’ve had my phone for 13 months and was waiting to be eligible for an upgrade… am i missing something? I thought you had to wait the full two years or pay out the butt for a upgrade?

    • JW

      I’d like to know this as well.

    • NKTizzle

      If you were on a qualifying plan ($49.99 or higher) and were on a 2 yr. contract you could upgrade after 12 months @ 2 yr. contract pricing + $20 Annual Upgrade Fee. Orders processed via the web are excluded from the fee.

  • Anonymous

    Sprint.. Here I come!

    • LinuxLover

      Good luck! Everyone I know that gets Sprint has hated it here in my area.

    • Swould333

      Had sprint for 5 yrs and loved their service… till they merged with nextell… then the nightmare began…. customer service went to crap and i do mean CRAP!!!!.. especially in comparison to verizon….

  • Anonymous

    So does this mean that I can use the Annual upgrade one more time even after Jan 16th? Or do I have UNTIL Jan. 16 to use it? (I am currently eligible for the Annual Upgrade)

    • Jamerson90

      If you have one, you might think about using it now. If you use it after Jan 16th you will no longer be eligible for the program. correct me if I’m wrong, but it sounds like they will enroll you in a new annual upgrade up to Jan 16th

      • Monique

        well, lets hope they release the Thunderbolt before the 16th. I actually had a OG Droid and then snatched up a Droid Incredible a few months ago off of ebay so I could use my annual upgrade which I am due for now…ugh, I hate being forced to make a decision like this. I really want to wait and see what phones will be available and make my decision from there.

      • DBK

        That’s for the NE2. Once you use the annual upgrade, regardless of when, it’s gone.

    • Hwellj13

      would also like to know…… waiting to see what comes out at CES

    • Reginald Owens

      It means that you can use it (or NE2) one more time if you use it AFTER Jan. 16. What you could do is use it now which would put you under the current term (you would get another one in January of 2012). But, after that, you would not get another one. If you are like me, in which your annual is after January 16, you can use it one last time but then that is it. My wife is eligible now so if we walked into VZW and got her a new phone, she would have another annual in January of 2012 as well.

    • nastysquar3d

      It seems to me that if you’re eligible for your annual upgrade currently, you’ll still be able to use it after January 16th. However, when you upgrade after the 16th, that will be your last annual upgrade ever and you’ll get a letter notifying you of this.

      • NKTizzle

        Correct.

        All existing contracts will have 1 remaining early upgrade/NE2 after Jan 16th. Once you use it after that, it’s gone.

  • Really seems like a bad move on Verizon’s part. I was considering upgrading this spring to a LTE phone to replace my Droid X, but I might need to rethink that now.

    • NewsWorthy

      As soon as the LTE followup to the Droid X is released, I am upgrading regardless. I am sure this whole 20 month thing only applies to new contracts as of 1/16/2011 and I have full intentions of going with 1 year contracts from here on out. The only reason I was doing the 2 year before was because of the NE2 and my last renewal was also my last $100 NE2. Give me a Droid XY and a Xoom and I am a happy man…
      ~ Slim ~

      • Synergy

        Nope. This was true at the end of March 2010 when I switched to Verizon. It’s been showing for months that I’d be eligible for an upgrade sometime around the end of Nov 2011.

        • NewsWorthy

          Nah. This is something different than what you are referring to. If you were on a 2 year plan, it would always show that your next upgrade eligibility was 20-24 months from your last. However, you would be eligible for an early upgrade after 1 year. It was never something that was publicized. What this post is saying is that you will no longer have that early upgrade option on a 2 year contract. Do you get what I’m saying?
          ~ Slim ~

          • wrud123

            Actually, it was publicized, but not very much. On Verizons website it explained upgrading once a year.

    • NewsWorthy

      As soon as the LTE followup to the Droid X is released, I am upgrading regardless. I am sure this whole 20 month thing only applies to new contracts as of 1/16/2011 and I have full intentions of going with 1 year contracts from here on out. The only reason I was doing the 2 year before was because of the NE2 and my last renewal was also my last $100 NE2. Give me a Droid XY and a Xoom and I am a happy man…
      ~ Slim ~

    • Anonymous

      I’m the same way. I’m waiting for the Tegra 2 phones in February or March so idk what to do now? Should I just wait till June when my contracts up and get a phone then and then I’m stuck with the every 20 months thing or should I just go get a new phone now so I can have the 1 year contract? Droid-Life community help me in my decision please

      • NewsWorthy

        As soon as the 4G phone that tickles your fancy is available, jump on it with a 1 year contract. The fog should clear a little bit by the end of the day tomorrow after the VZW event at #CES. Stay tuned to Droid-Life for details.
        ~ Slim ~

  • Jfeltis

    Seems like they are getting ready for Thunderbolt and iPhone action…

    • Monique

      yeah, it kind of seems like they are to me…but weren’t they offering early upgrades to the Droid X and such last year if your contract was ending in 2010 anyway? Maybe they will offer things like that still…that’s soemthing to think about.

      • NewsWorthy

        Good point Monique. However, your point did make me think that maybe the preparation started way back then. This may have all been a part of the plot which is thickening by the way…
        ~ Slim ~

      • I hope they offer early upgrades for Thunderbolt or any other new LTE + Front Camera device.

  • Rmhiscool

    Sprint here I come!

  • I think its time to switch to Metro.