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Asurion No Longer Replacing DROIDs for DROIDs, Production Stopped by Motorola

We’ve heard rumors that the original Droid is nearing “end of life” status, but according to cell phone insurance machine Asurion, it’s already there.  You see, we’ve received a handful of emails from frustrated readers who attempted to make claims on broken Droids, but were told that it is no longer in production by Motorola and they would have to settle for something else.  (See screenshot above.)

The situation is this.  Droid owners are paying anywhere from $6 to $8 per month for Asurion insurance in order to protect an investment they made knowing that if something tragic were to happen, they would be covered and a replacement would be on hand.  Oh let’s not forget that a steep deductible is also required when filing your claim, although better than paying full price for a new device, it is still nothing to snicker at.

So what’s happening right now?  Since the D1 is “no longer in production” claimees are left with 3 options that are essentially a slap to the face.  Your choices are the Droid Eris, Motorola Devour or LG Ally.  Yes, instead of another Droid you can have MotoBlur and Android 1.6.

Lesson of the day?  Be careful with those D1 devices!  If you expect to file a claim to receive a replacement, it’s not happening.  Yikes.

Cheers Addison and Jared!

  • Cdtaylor51

    I bought a new Samsung Galaxy 2 S phone from T-Mobile with
    insurance.  I then switched the SIM card
    with my old MyTouch4G phone, so I could keep my old phone number.  I was told that this would not be a problem
    by the people in the T-Mobile store several times.  Ten days later, my new phone was stolen while
    I was at work.  I called T-Mobile and they
    told me that they will not replace my phone and that the insurance policy is
    attached to the SIM card/phone number not the handset.   I was deceived by T-Mobile into believing
    that I had insurance on my phone.   Additionally,
    Asurion, has a $130.00 deductable on this class phone and if they don’t have
    one like the one that is being replaced they substitute a different model.  My claim was turned down three times for
    three different reasons.   

    I would like to know if there could be a class action law
    suit brought against Asurion and T-Mobile. 
    I know I am not the only one who believes that the insurance should go
    with the handsets IMEI or serial number rather than somehow be attached to the
    SIM card / Phone Number.  Something
    should be done to prevent this type of underhanded thing from happening.

    10 days after paying $230.00 and entering into a 2 year
    agreement my new phone is stolen.  $40
    more for a 16GB SD card.  Monthly
    insurance fee, monthly service fee, etc. 
    I am disgusted with thieves and with the absence of ethics in business.
    Especially T-Mobile and Asurion.  I will
    have to purchase another SIM based phone or early terminate my new phone line
    for $200.00 that I cannot afford right now.

    They should replace my stolen phone.  I was never told that coverage was tied to
    the SIM card rather than the handset.

  • Duhdonutman

    both my wife and i have the original droid. she cracked her screen a while ago, i shattered mine last week. her's stopped working completely last week (minus seeing that beautiful M at start up). Asurion sent us both new droids (maybe they're droid 2s, but i doubt it).

  • Duhdonutman

    both my wife and i have the original droid. she cracked her screen a while ago, i shattered mine last week. her’s stopped working completely last week (minus seeing that beautiful M at start up). Asurion sent us both new droids (maybe they’re droid 2s, but i doubt it).

  • http://toughcell.com/droid-insurance Droid Insurance

    Don't you think paying a low monthly premium and deductible for insurance is way better than worrying about paying full price for a new droid replacement phone?

  • Droidowner

    i just did an insurance for my droid 5 minutes ago and their send me the same thing.

  • http://pulse.yahoo.com/_BX72PD5ANE2SSPNYXMY2FIQWPI J Mo

    Just got my replacement D1 from Asurion. $90, though, phew!

    (why do we call it D1? it's an A885!)

  • Chongo2515

    wow i just broke my droid, now i'm sad

  • asdgf

    That's not true, I've broken my D1 2 times already and they're still give me a D1.
    They told me it was just on back order.

  • asdgf

    That's not true, I've broken my D1 2 times already and they're still give me a D1.
    They told me it was just on back order.

  • Ltnfluffy

    I went to the Verizon Store with a printed out complaint to the Better Business Bureau and they sent me a new Droid to replace the crappy phone the isurance company set me . So it can be done.

  • Ltnfluffy

    I went to the Verizon Store with a printed out complaint to the Better Business Bureau and they sent me a new Droid to replace the crappy phone the isurance company set me . So it can be done.

  • Chris S Girl22

    Theatening to contact the FTC and BBB worked for me!

  • Nevitable

    Hurry up and call Asurion! Seeing how today is August 3rd, same date that VZW lists as a shipping date for the Incredible Asurion has the HTC Incredible in stock as of 7:30am this morning. I just completed my claim (after they waived the deductible from the frist claim that was canceled) and will be receiving my phone, case and car charger tomorrow “During normal business hours”. Finally!

  • NEvitable

    Well here we are, August 2nd, still no phone! Original claim for lost Droid at the end of June. . . Cancelled by Asurion on July 16th (yes after the deductible was already paid) never got tracking info and called them every day. Created a new claim on July 20th and was told I would get the Incredible as well but was on back order for 3-7 days. Of course I check every day online and finally 1 day last week it said I could complete my claim and get my phone the next day. HTC Incredible NEXT DAY! OK but wait, I already paid my deductible so I figure I would call them to complete the claim since my deductible was already paid, after being put on hold twice advanced customer care (or care less) told me they did not have my phone in stock. After arguing with her for another 10 minutes she said it is a live inventory system so I got screwed out of having a phone yet again! I am beyond pissed! They offer me a phone for one they no longer carry but the one they offer is as elusive as the Lochness Monster as far as supply and demand. Of course the VZW bill just keeps on trucking even though I dont have a device to use.

  • Natalie Beggs

    I called Assurion after dropping and breaking my Droid last week, and was told that I had 1 of 3 comparable replacement options (Eris, Ally, or Devour). Not knowing anything about these phones, I opted to do some research before completing my claim. I just called back today, prepared to fight to get a Droid, and not one of the crappy alternatives, but they would send me a Droid, wihout me having to say a word. I wonder if all the complaining from other customers finally payed off, or maybe I'm just lucky.

  • DarkHeroZ

    I now consider myself blessed.

    About 2 weeks ago, I, STUPIDLY, jumped in the pool with my D1 in my pocket (damn it's sleek form factor). So I called up Asurion, and they said the phone is on “backorder” and they would call back when they where in stock. After about a week with no phone, I looked online and saw the rumors that the D1 was now listed as “End of life”. At that point I thought I was SOL. But then I tried one last time (July 21), and they told me that it was in-stock and I my phone the next day. =)

  • Asbrown12479

    Wow i just had to settle for a devour. What makes me mad the most they charged me 79.00 dollars for this phone its the same price that you pay for it if you start a new contract. so can anybody tell me if i have any more options.

    • Bkshaw23

      Your option is to call verizon and throw a fit. They will tell you that Asurion is a 3rd party company and that they have nothing to do with them. You need to tell them that THEY choose Asurion as their insurance company and that this is unacceptable. They should offer you a refurb Droid for $50. If the CSR wont do it then ask to speak to a supervisor and they should do it for you. If you are like me and dont want another droid that cant be insured then demand that they offer you a refurb phone that can be insured. The supervisor I spoke with is had the CSR order me a Droid X for $50 with a 2 year contract extension on my primary line. I was not eligible for any discounted pricing at the time.

    • baniels

      You may be out of luck now, but it would be worth calling them back and explaining that you didn't understand the differences between those phones at the time. The devour is FAR inferior and not in any way a fair replacement.

  • Droid!

    I had a Droid did a claim, and got an Eris! To put salt in the cut of my Droid was that the Eris was lets just say not all together! there was no volume buttons, The Ball at the bottom in between the call and end keys were not there! I call verizon Got they sent me 3 Eris all didnt have the volume and 2 didnt have the lil ball on it! I told them that the iPhone was looking really good now there isnt anything that they could do til a Super came and said hell send me a Droid no problems but there isnt any instock! WTF….. FREE THE DROID1

  • Amoren

    Thanks Droid-Life you just bought me a tall one every month.