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Asurion No Longer Replacing DROIDs for DROIDs, Production Stopped by Motorola

We’ve heard rumors that the original Droid is nearing “end of life” status, but according to cell phone insurance machine Asurion, it’s already there.  You see, we’ve received a handful of emails from frustrated readers who attempted to make claims on broken Droids, but were told that it is no longer in production by Motorola and they would have to settle for something else.  (See screenshot above.)

The situation is this.  Droid owners are paying anywhere from $6 to $8 per month for Asurion insurance in order to protect an investment they made knowing that if something tragic were to happen, they would be covered and a replacement would be on hand.  Oh let’s not forget that a steep deductible is also required when filing your claim, although better than paying full price for a new device, it is still nothing to snicker at.

So what’s happening right now?  Since the D1 is “no longer in production” claimees are left with 3 options that are essentially a slap to the face.  Your choices are the Droid Eris, Motorola Devour or LG Ally.  Yes, instead of another Droid you can have MotoBlur and Android 1.6.

Lesson of the day?  Be careful with those D1 devices!  If you expect to file a claim to receive a replacement, it’s not happening.  Yikes.

Cheers Addison and Jared!

  • Cdtaylor51

    I bought a new Samsung Galaxy 2 S phone from T-Mobile with
    insurance.  I then switched the SIM card
    with my old MyTouch4G phone, so I could keep my old phone number.  I was told that this would not be a problem
    by the people in the T-Mobile store several times.  Ten days later, my new phone was stolen while
    I was at work.  I called T-Mobile and they
    told me that they will not replace my phone and that the insurance policy is
    attached to the SIM card/phone number not the handset.   I was deceived by T-Mobile into believing
    that I had insurance on my phone.   Additionally,
    Asurion, has a $130.00 deductable on this class phone and if they don’t have
    one like the one that is being replaced they substitute a different model.  My claim was turned down three times for
    three different reasons.   

    I would like to know if there could be a class action law
    suit brought against Asurion and T-Mobile. 
    I know I am not the only one who believes that the insurance should go
    with the handsets IMEI or serial number rather than somehow be attached to the
    SIM card / Phone Number.  Something
    should be done to prevent this type of underhanded thing from happening.

    10 days after paying $230.00 and entering into a 2 year
    agreement my new phone is stolen.  $40
    more for a 16GB SD card.  Monthly
    insurance fee, monthly service fee, etc. 
    I am disgusted with thieves and with the absence of ethics in business.
    Especially T-Mobile and Asurion.  I will
    have to purchase another SIM based phone or early terminate my new phone line
    for $200.00 that I cannot afford right now.

    They should replace my stolen phone.  I was never told that coverage was tied to
    the SIM card rather than the handset.

  • Duhdonutman

    both my wife and i have the original droid. she cracked her screen a while ago, i shattered mine last week. her's stopped working completely last week (minus seeing that beautiful M at start up). Asurion sent us both new droids (maybe they're droid 2s, but i doubt it).

  • Duhdonutman

    both my wife and i have the original droid. she cracked her screen a while ago, i shattered mine last week. her’s stopped working completely last week (minus seeing that beautiful M at start up). Asurion sent us both new droids (maybe they’re droid 2s, but i doubt it).

  • Don't you think paying a low monthly premium and deductible for insurance is way better than worrying about paying full price for a new droid replacement phone?

  • Droidowner

    i just did an insurance for my droid 5 minutes ago and their send me the same thing.

  • Just got my replacement D1 from Asurion. $90, though, phew!

    (why do we call it D1? it's an A885!)

  • Chongo2515

    wow i just broke my droid, now i'm sad

  • asdgf

    That's not true, I've broken my D1 2 times already and they're still give me a D1.
    They told me it was just on back order.

  • asdgf

    That's not true, I've broken my D1 2 times already and they're still give me a D1.
    They told me it was just on back order.

  • Ltnfluffy

    I went to the Verizon Store with a printed out complaint to the Better Business Bureau and they sent me a new Droid to replace the crappy phone the isurance company set me . So it can be done.

  • Ltnfluffy

    I went to the Verizon Store with a printed out complaint to the Better Business Bureau and they sent me a new Droid to replace the crappy phone the isurance company set me . So it can be done.

  • Chris S Girl22

    Theatening to contact the FTC and BBB worked for me!

  • Nevitable

    Hurry up and call Asurion! Seeing how today is August 3rd, same date that VZW lists as a shipping date for the Incredible Asurion has the HTC Incredible in stock as of 7:30am this morning. I just completed my claim (after they waived the deductible from the frist claim that was canceled) and will be receiving my phone, case and car charger tomorrow “During normal business hours”. Finally!

  • NEvitable

    Well here we are, August 2nd, still no phone! Original claim for lost Droid at the end of June. . . Cancelled by Asurion on July 16th (yes after the deductible was already paid) never got tracking info and called them every day. Created a new claim on July 20th and was told I would get the Incredible as well but was on back order for 3-7 days. Of course I check every day online and finally 1 day last week it said I could complete my claim and get my phone the next day. HTC Incredible NEXT DAY! OK but wait, I already paid my deductible so I figure I would call them to complete the claim since my deductible was already paid, after being put on hold twice advanced customer care (or care less) told me they did not have my phone in stock. After arguing with her for another 10 minutes she said it is a live inventory system so I got screwed out of having a phone yet again! I am beyond pissed! They offer me a phone for one they no longer carry but the one they offer is as elusive as the Lochness Monster as far as supply and demand. Of course the VZW bill just keeps on trucking even though I dont have a device to use.

  • Natalie Beggs

    I called Assurion after dropping and breaking my Droid last week, and was told that I had 1 of 3 comparable replacement options (Eris, Ally, or Devour). Not knowing anything about these phones, I opted to do some research before completing my claim. I just called back today, prepared to fight to get a Droid, and not one of the crappy alternatives, but they would send me a Droid, wihout me having to say a word. I wonder if all the complaining from other customers finally payed off, or maybe I'm just lucky.

  • DarkHeroZ

    I now consider myself blessed.

    About 2 weeks ago, I, STUPIDLY, jumped in the pool with my D1 in my pocket (damn it's sleek form factor). So I called up Asurion, and they said the phone is on “backorder” and they would call back when they where in stock. After about a week with no phone, I looked online and saw the rumors that the D1 was now listed as “End of life”. At that point I thought I was SOL. But then I tried one last time (July 21), and they told me that it was in-stock and I my phone the next day. =)

  • Asbrown12479

    Wow i just had to settle for a devour. What makes me mad the most they charged me 79.00 dollars for this phone its the same price that you pay for it if you start a new contract. so can anybody tell me if i have any more options.

    • Bkshaw23

      Your option is to call verizon and throw a fit. They will tell you that Asurion is a 3rd party company and that they have nothing to do with them. You need to tell them that THEY choose Asurion as their insurance company and that this is unacceptable. They should offer you a refurb Droid for $50. If the CSR wont do it then ask to speak to a supervisor and they should do it for you. If you are like me and dont want another droid that cant be insured then demand that they offer you a refurb phone that can be insured. The supervisor I spoke with is had the CSR order me a Droid X for $50 with a 2 year contract extension on my primary line. I was not eligible for any discounted pricing at the time.

    • baniels

      You may be out of luck now, but it would be worth calling them back and explaining that you didn't understand the differences between those phones at the time. The devour is FAR inferior and not in any way a fair replacement.

  • Droid!

    I had a Droid did a claim, and got an Eris! To put salt in the cut of my Droid was that the Eris was lets just say not all together! there was no volume buttons, The Ball at the bottom in between the call and end keys were not there! I call verizon Got they sent me 3 Eris all didnt have the volume and 2 didnt have the lil ball on it! I told them that the iPhone was looking really good now there isnt anything that they could do til a Super came and said hell send me a Droid no problems but there isnt any instock! WTF….. FREE THE DROID1

  • Amoren

    Thanks Droid-Life you just bought me a tall one every month.

  • Dyancey11

    Like I've always tried telling everyone on this site, Don't believe anything on here that is posted!!!!!! I just made a claim on my droid 1 today, and tomorrow I will be receiving what??? A brand new Droid 1!!!! This is the 100th time something was posted on here and it isn't true, Kellex stop posting BS and getting people all worreid all the time.

    • Eric

      your not getting a brand new one it will be a refurbished one

      • Dyancey11

        Asurion doesn't do refurbished smartphones, if that was the case they'd send me a phone with the back missing, no they are sending me a brand new box, with all the accessories that come with it.

  • giantkn10

    So does Asurion have Droids in stock now? I started my claim last night on their website and stopped when they offered me the lesser phones. I was going to call them this morning to complain, but when I logged back into my claim it doesn't show the three lesser devices to chose from. Can anyone confirm? I have a feeling they worked overtime refurbishing some Droids yesterday.

  • Keeping my Droid1 for posterity !

  • Destructive_hippie

    Luckily i saw this and called Verizon and explained to them what is going on and after a total of 20mins on hold and a transfer to a supervisor i have both my lines eligable for upgrade. Just call be calm yet stern and do enough threatening to end your contract and they will break. GL and i hope you guys all work out ok.

  • greendude

    I tried filing a claim and now they only give you the ally or the devour as choices…This is BS!!

    • tell them they do not suit ur needs and u WILL get a dinc

  • CuseDroid

    I just got off the phone with a Verizon regional director who told me he just learned of this the other day as well. He conveyed to me there dismay at the news and was very helpful with giving out as much knowledge as he had. After briefly explaining the frustration we are all sharing and what would seem to many as a breach of contract to him he made notes on my account assuring me if my droid ever broke, whether a year from now or next week that I would be guaranteed a new replacement via Verizon, circumventing Assurion. My advice would be to call them now and seek similar guanrtees.

    I also contacted Assurion who told me that no such policy existed but I wasn't convinced I was speaking with someone who had any way of knowing if that were actually true.

    I am contacting the better business bureau of New York as well as consumer protection agency on this matter as soon as I've received a concrete explanation from either Verizon or Assuiron and I urge you all to do the same!

  • Reyccollazo

    I ran into this incident yesterday night, after “venting” with a call center employee I stated that I purchased a “Mercedes phone and you want to replace it with a Kia?” and she said I had a valid point and transfered me over to “Advanced Customer Care”, the employee quickly cut me off with my complaint and stated ” I found the last one in the warehouse” and sped up the process and had me off the phone with a $50 deductible, and next day deliver within minutes. It sounds like they are aware of the situation and may have some “stored away” even though they claim to be out. I would suggest fighting their offer. I was only offered the Devour as a replacement and I was quite pissed. I bought the D1 due to the 5 Mega-pixel camera it offered to capture my two kids at 4×6 quality prints. The Devour was a slap in the face with it's 3 Mega-pixel camera. Defeated the whole purpose of having the insurance. When I mentioned the fact that spec for spec they were not offering a comfortable model (Devour only) and asked to have a Droid X or Incredible instead, they said they can't do it. Then I was sent to the “Advanced Customer Care” (they speak an understandable form of American English just FYI).

  • I encourage everyone to contact Asurion to complain. Tell them if the situation is not rectified you will be canceling your insurance.

    http://www.asurion.com/web/asurion/email#

  • bvazkez

    Just got off the phone with Asurion after witnessing the website had indeed only offered lower than worthy replacement options for my Moto Droid 1 w/ cracked screen. They initially told me that those were comparable and that the Moto Devour was the successor to the Moto Droid 1. I told them that “neither phone was acceptable for me and I would like to see if there were other options”. They then told me that the HTC Droid Eris was another comparable replacement and asked if that would do. I told them that the Eris had sold for $100 less than the Moto Droid 1 when they first released and that still wasn't good enough. She then put me on hold for about 5 min to talk to a supervisor and then told me that there was one more phone, the HTC Droid Incredible, but it would be on backorder. I, of course took that option( although I'll miss my beloved Moto Droid 1) ,because that would be an upgrade. Can't wait for my new phone. Already have the Moto Droid X, and looking forward to adding to the Droid Army.

    • Anggg3311

      i got the droid less than a month ago. it took a swim this past sunday and they also tried to replace it with a lesser quality phone. they said the comparable replacements were the devour, ally, or eris. i explained that none of those were remotely comparable to the droid and that i would rather wait for the droid x to become available. she said that the droid x was not a comparable model to the droid… which seems odd seeing as though it is the predecessor to the droid. i mentioned that i bought the phone less than a month ago and that i was told then that if something happened to the phone it would be covered. it seemed a little ridiculous to me that they couldn't keep true to their word less than a month into the service… anywhooo after complaining to two different offices and being put on hold for about 30 minutes in total they put me on a the backorder list for the dinc. who knows when that phone will get in stock though. this company needs to learn what customer service is

  • DS

    Don't know about you guys but I'm dropping the insurance. Maybe if enough people do this they will change their tune (6 dollars times the number of droid owners)

  • Batfan

    What a bunch of crap! If you bought your phone in November (when the phone came out, like I did) you don't even get a year of coverage . . . on a 2 year contract.

    • Jamezelle1

      good point, its a shame

  • Frenchtimj

    Reading this REALLY makes my blood boil! I'm sure I'm not the only one that was blown away when they found out how much it now costs to insure your phone….8 bucks a month and a $90.00 deductible?!? I figured they had me by the balls so I signed up.. Now Asurion is telling us that if we want to file a claim to replace a lost, stolen or damaged phone they're going to pillage our asses further by replacing it with a sub par model that never was??

    This is outrageous… Someone start the class action suit….

  • Bbo

    You guys don't understand that the devices that Asurian sends out are NOT NEW PHONES. They are refurbished phones that have been fixed to work right…. and TRUST ME…. there are endless amounts of refurbished DROID 1's in stock… I am employed in a field that has this info.

    • Evermour

      Yeah i know, i had a replacement voyager and it started falling apart and the screen wasnt working half the time. Then a couple of years ago i had a LG Chocolate, i lost that one and got a replacement that was reported stolen. So i had to send it back and wait for another one. I hate Asurion.

  • The magic word here is “BBB” once you mention that they'll drop the BS and admit they are full of it, they know its wrong but they also know morons will settle for less.

  • Yarrrrrr!

    I think we should all bombard Asurion's email box with complaints. If the know we all think this is the most ridiculous thing we have ever heard, they may be forced to change the policy. Remember, strength in numbers.

    D1 has no replacement! Especially with the DX and D2 having locked bootloaders. I actually got my D1 because of the slider keyboard and the Devour is not comparable to the D1. We all had the choice of the Eris or the D1, as the came out on the same day. What is the most common Android handset? The D1, not the Eris, which was a pile of junk the day it hit the store. If it wasn't an inferior piece of equipment, its sales would have been “comparable” to those of the D1. And the Ally, give me a large break! I would even say the Dinc and the DX aren't even comparable to the D1… on a certain level.

    I have sent 10 or 12 emails to the “Asurion CEO” good luck trying to find a real email address or a phone number that doesn't ask you for your claim number. These goons don't have an easily accessible way to contact them, because they know they are ripping us all off. Let these clowns know this is unacceptable to us, the customers who are keeping their sorry backsides in business. No one knows about customer service any more… disturbing to say the least!

  • Bs_thinker

    How is this a replacement? My device would be downgraded. I do not intend on breaking my phone. But I do expect asurion to stand behind the contract.

  • Wglisso1

    My Droid came of track two days ago. I took it to Verizon and they shipped me another Droid 1, this may just be because it was a manufactures warranty claim.

  • Theblaze119

    I would like to state that I JUST went through this. My Droid was destroyed in a freak accident with a Mack Truck…when I called Asurion they said they have no Droids. so they were going to send me an Eris. I work in the industry so I know the Eris is not comparable. it doesnt even have a keyboard. so i was forced to go with the Ally. which sucks, but is as close to comparable as you can get.

    HOWEVER. two days later i get contacted by my friend in tech support at VzW. he said he just got off the phone with a customer that got a Droid via insurance claim that day!

    so i called Asurion and quietly explained to them this situation and they transfered me to their Advanced Customer Care the ACC rep then amazingly stated that they have 1 Droid left and they will be glad to replace my Ally for the Moto Droid.

    I would suggest any of you that have been swindled by this obvious fraud to call back Asurion and tell them that you know people are getting one for one.

  • Daver412

    I had to comment on this, because I had recently dropped my moto DROID and it did not want to turn on. So went through the claim process and they said the DROID1 was on back-order and they were offering me the Droid Eris which in my opinion is no were “Comparable” (no offense eris users) because the first thing that comes to mind is the Android OS verions.

    So was going back and fourth with verizon and asurion not knowing when the DROID1 will be back in stock i ordered it anyways and to my surprise it ended up shipping that night. They told me that the comparable devices are set by Verizon themselves. I'm really interested if this is legal. So they are now gonna offer us the Motorola Devour or the LG Allly whats up with that?

  • Elykl33t

    I managed to get one about two weeks ago, guess i was lucky!!

    @NYCLawyer: I'm 17, and even I definitely thought of that! However, also as you did, I realized the contract my specify that they don't have to do such :(. However, I hope they come to their senses!

  • Chaser457

    Hmmmm…seems to me that “Comparable” is not located anywhere in my contract. It does, however say “like kind.” Perhaps that is how they will screw us. The Eris is not comparable to the Droid, but it is a like kind (Android handset.)

    • Dave

      so if you had insured a home computer, they could give you anything running windows? Like kind does not mean the operating system …

  • Devin Rs42

    I think they are replacing with Droids again now.

  • trixmatic.com

    So I should cancel my insurance since it useless then huh?

  • tonytbone7883

    Yeah, won't they just give you a D2 if your D1 goes south?

    • no i just called and asked about it and the guy said “you shouldnt know that the droid 2 is coming out sir” and i said its allover the internet he said in 1 year the incredible will be given out (i would gladly take a incredible over my droid but not no freaking droid eris or the devour or the lg ally

  • StephanC

    My Droid's display stopped functioning last night. I can't wait to talk to the guy at Asurion and get in a fight.

  • Pog-Mo-Thoin

    Did Asurion take the “Steve Jobs Customer Relations Course” at the Apple School of Business? Maybe they'll offer a free rubber bumper with the replacement device.

  • I Called My Local Wireless Zone And Talked To The Owner He Said, “Let's Say The Droid2 Comes Out In August And You Lose Break Or Whatever In September And The Insurance Can NOT Replace Your Droid1, I Will Fight To Get You A Droid2.” He Never Said Anything About A Lesser Model, He Pretty Much Stated He Would Get My The Newest Version Of My Phone. So I'm Gonna Keep My Insurance And IF Something Happens We'll Deal With It Then. Just Thought I'd Share Some Good News. =)

  • Nyfan3

    maybe when the d2 comes out they will replace it with that, it is the closest thing to it

    • asked vzw that and i got yelled at because i found out the d2 is coming out…. lol

  • Droidzilla

    OK, people seem to be having trouble with the “comparable” clause. Here's how to prove to Asurion that the device they're giving you is not comparable. Enjoy.

    For the Ally:
    -3.2MP vs. 5MP camera (e.g. “I take a lot of pictures with my phone and that one doesn't have the same quality as what I purchased”)
    -Screen size and resolution (e.g. “That screen is smaller and not as sharp as the one I purchased; it's a lot harder on my eyes”)
    -Storage (4GB vs. 16GB; no example needed, this one is straight up less capability)

    Eris:
    -Software (say how the features in 2.1 are greater than those in 1.6, and be adamant that it's a big reason for your purchase of the Droid)
    -Storage (16GB vs. 8GB; no brainer- more geebees!)
    -Screen (HUGE resolution difference; show that the screen is why you purchased the Droid and the Eris is thus in no way comparable)
    -Physical keyboard (no contest)
    -Camera flash

    Devour:
    -Software (see above)
    -Camera (see above)
    -Screen (se above)
    -Storage (se above)
    -Flash (see above)

    The key here is to show the insurance company that they are not replacing what you purchased. If it doesn't have the same functionality, it's not comparable. Now, you probably can't get anything from a low-level rep, but if you move up the ranks (and are armed with some tangible arguments as to how what they're trying to give you does not do the same tasks as what you had) you ought to be able to come out with something worthwhile.

    Bear in mind, it has to be a tangible difference. If you say you need a slider, you can't say you need a Dinc. If they offer you a Dinc, there's no functionality that the Droid X has that justifies you wanting to get it (as any features the Droid X has over the Dinc are not found on the Droid 1).

    No guarantees, obviously, but this will give you a good, fighting chance.

  • Gokuz89

    2 questions.
    a) Isn't there a 1 year manufatures warenty from Motorola? (and yes, I know this only helps if you D1 breaks from no fault of your own, unlike the insurance which covers anything, even custer caused problems)
    b) If answer to “a” is yes do we know what Motorola will do if there are no more D1's to replace it with? Obviously they aren't going to give you an Eris.

  • Guest

    Or.. you could do what I did, and call customer service, complain a little bit (i.e., paying your bill on time every month), and they'll set you up with a Droid Incredible!

  • And this is exactly why I opted out of the insurance on my DX. I've never broken a phone *knock on wood*.. I don't even use a screen protector. I'm just super damn careful, never even had a scratch!

  • I could be wrong but I thought you could replace your phone with a refurbish phone for like 50-100 no matter what. I definitely remember I replaced my LG env because of a cracked screen a couple years back for like 50 bucks. That is the reason I never bought insurance.
    Anyways I wonder if when the D2 comes out they will change this to you will get the D2 if your D1 is broken.

  • picaso86

    This is why I declined my insurance coverage when I got my Droid. first of all, $8 a month for insurance is a little ridiculous and $90 deductible even more…. and now lets add the fact that you are getting a lower device? if you lose your device … Wow! not worth it… I hate when they do this to hard working people like us…

  • I have little love for asurion. I have had to use it once and it replaced the broken phonebwith the same model. That was fine… My mom has broken Jersey a few times and the last time they replaced her new phone (a chocolate she loved) with a phone over a year older than it with half the functionality! She was slightly irritated but went with it. Few weeks later she has battery problems. It dies mid call when two bars are present and it acted unpredictability. I took her to verizon to have the phone looked at and tada! The replacement phone battery is bad and therebare none in stock because they've been discontinued! Luckily, I had a lg8600 wiith two batteries that we had swapped out.

    Hardly a fair trade.

  • Bwatspn5391

    I just called asurion and they told me that they have a replacement device for me and i could file my clam and still get the D1

  • I almost called in my wife's D1 last night! Thank goodness she was a goof and let her battery drain, I would have been pissed if those were the choices to choose. I'm paying for the d*mned insurance too.

  • That sucks… But for current owners.. I've gotten my D1 replaced 3 times without the Insurance.. All three crapped out on me and I forced VZW to replace it with an Incredible when it was originally launched. They did it without using an upgrade. I had to pay 100 bucks but it was refunded entirely to me.

  • Shrek

    I agree with NYClawyer. My Droid broke three days ago. The Asurion website stated that my phone was no longer available and I was offered only the Eris. There was no other option. I googled the Eris and found that it was not comparable. I complained in the comments and requested that I be sent a Droid or a comparable phone. The next day, the Eris arrived. I called to complain and announced that I was recording the conversation. I was told that the rep did not consent. I stopped taping, put the phone on speaker, and called my wife in to listen to the conversation. I repeated my complaint that the Eris was not comparable and was offered the Ally or Devour. I said I didn't know anything about either phone, but would go to Verizon to check them out. During this process, I was offered the Incredible, but told it was on backorder to arrive in 3-5 business days. I had heard of the Incredible, but didn't know anything about it. A quick comparison on the verizon website indicated it was a much closer match to my Droid. I accepted the offer. If this matter is not resolved soon, I will file a complaint through my state Attorney General's office. After talking with an attorney, I may also file in small claims court.

  • Glad I never paid for that lame insurance. This is pretty much what I expected when offered insurance on this phone. It was my experience with my previous phone as well, trade in an older phone and if they still have it around, you get that old phone, and if they don't, you get a worse phone.

    Nonetheless it's easily perceived that insurance will hook you up with the 'cost' of the phone towards a new one, but I was definitely not offered this option when I used insurance.

    The cost is too high. If you love your Droid, take care of it.

  • josby

    Wow, thanks for bringing this to our attention! I just called Verizon and cancelled my $7/month Asurion insurance as a result. No point in paying this, plus the deductible, only to end up with a phone I don't want.

  • Flyinion

    Wow this sucks, I've had good experiences in the past with them, but I may cancel it now. That sucks too because I'm grandfathered in on the old school insurance plan where the deductible is $50 a month and I pay $6 for both the insurance and the warranty.

  • Barlog

    What if you just go through Verizon and not the insurance company that's what I've done everytime I had a problem with my d1 and they gave me a certified like new d1.

  • I guess this is why Verizon directly replaced my 3rd broken Droid last week instead of directing me to Asurion. I asked Verizon if the original Droid was being phased out and they denied it.

  • Boston

    Thanks for letting us know! I will also be dropping my insurance… Good thing I used this a week ago and it worked

  • OBEEZIE

    I just got a replacement in the mail about a week ago because of a power button issue. And yesterday i spent a good 30 minutes pressing the button trying to break it again so I could get an X. I am beyond pissed right now.

  • OldNuc

    This just demonstrates the actual value of this type of insurance.

  • Soon to be DROID X

    thankfully i'm not in this situation because at the last moment i decided to return the moto droid i bought june 6 a week before the 30 day contract period to wait for the droid x and see if it was good. i thought if it was good i buy it if its not i get the droid again. i looked up pictures online of the droid x and thought it looked ugly and printed out paper comparisons to see and it seemed bigger than the droid by too much i thought the droid was the sweet spot. as with the droid, with the pictures online i thought it was ugly but when i went to the storfe and tried it out it was amazing but i was still thinking about the droid because i loved the design and feel of the phone. This article has made my decision and life much easier because i am very prone to loosing and breaking things after a while because in the first few weeks i baby cradle it and make sure it with me at all times until after close to one year i get bored of it and start throwing it carelessly waiting for a new one like i now do to my 3rd gen i*od touch.

  • Maybe they will start replacing them with D2 once that comes out?

    • asked that….and got yelled at for knowing a d2 was coming out

  • Droidzilla

    If Asurion did car insurance:
    “We're sorry your SS Camaro was totaled. Here's an SS Impala as a replacement.”

  • John

    If this is really the case, I see a law suit in the near future.

  • AllSystemsDown

    I absolutely cannot stand Asurion. I have a Droid X right now but had a BlackBerry Storm. I cracked the screen and paid $50 on an “insurance claim” with them. They sent me a P.O.S. used/refurbed BlackBerry Storm that was obviously not new. They're such a ripoff, I hate them and would rather pay full retail than give those scam artists anymore of my money.

    I'm praying that I don't drop and crack my X now!

  • CircusTravis

    Wow… I accidentally washed my D1 3 weeks ago. Guess I did it just in time since I got another D1 as a replacement.

  • Nate

    That's very dumb. I had an LG Dare once. It broke, and they didn't even sell the phones anymore–but I could get a new one. I don't understand why this is any different. I guess I'll be cancelling insurance. I love my Droid. I guess I'll just take EXTRA special care of it now. 😛

    Besides, I don't even want a Droid X or a Droid 2. My contract expires on August 6th. If one of those phones didn't have MotoBlur on it…. I'd get one. 🙁

  • D.J.

    How much is the deductable? Because honestly, I would be upset if they tried giving me a Devour or Ally instead of a Droid.

    If you guys do get the run around, I would try eBay. Broke my Droid (my own fault, knocked into a sink with running water) and managed to get a new one off of eBay for $295, well below retail. It's still expensive, but not crazy.

  • tbaybe

    WTF>!?!?!?!??! thats a rip off

  • Racketier

    This is true as far as I can tell. I tried to submit a claim on Asurion's website and they said the Droid is back ordered and I can wait or accept a Droid Eris as a replacement.

  • Woah. Awesome. Totally dodged a bullet there. The headphone jack on my Droid is loose so I took it to Verizon yesterday. The replacement has been sent by FedEx and should be here tomorrow. Then again, I'm under warranty and I don't have insurance with Big Red just Best Buy (those idiots replaced a fat psp with a psp 3000) so I figured having insurace with the rubes would work out better.

  • VZW mentioned today that they should still have it in stock (likely available if you contact them over the phone)
    http://twitter.com/VZWSupport/statuses/19257372393

  • NYCLawyer

    First a disclaimer: I am an attorney, although I do not encourage being overly litigious – litigation is expensive and a negotiated settlement is usually beneificial to all side.

    Second: I did not purchase the Insurance on my Droid

    Despite the above, I do believe that replacing a D1 with a lesser product may be tantamount to Consumer Fraud (with treble damages in most states available). I believe that an insurance program should be used to replace the phone, meaning that the phone should be replaced by a similar or superior product, not a product that is in all ways inferior. I understand that the D1 is not longer being produced, and cannot be used to replace droids. The Company should replace the droids with an equal or better device. (This really depends on the language found in the contract – does anyone actually read that?)

    It actually makes for a pretty decent class action lawsuit, because the Consumer Fraud permits for trebled damages and attorney's fees.

    • kellex

      Now there is a response we were all looking for!

      • OldNuc

        Like the man said, READ THE CONTRACT. You may or may not have a case, just depends. In all the ones I have ever read you will find that you do not have a case. The contract has been very carefully written and reviewed by teams of fishy eyed lawyers.

    • tbaybe

      wow, some good info there!

    • I am keeping your info in my book just in case 🙂
      We're gonna slam Verizon…
      I want at least $13 million in damages lol

      • digitalicecream

        The class action lawsuit would be against Asurion right? Not against Verizon…

    • Octotron

      Well thought out. I like.

    • Rodeojones000

      I can confirm for you that the language of the contract does NOT say anything about replacing the phone with the same device or something better. In fact, it says that if they cannot get you the same device they will give you a device that is “comparable.” This word is open to interpretation. And, according to Asurion, whom I called about this very topic last week, what is considered comparable to the Droid is up to their discression and we as the consumer have no input into that discussion. Sadly, we'd have no legal standing if we were to take this to court. The language in the contract is specific enough to allow Asurion to do this, but at the same time the language is vague enough to ensure there isn't much we can do about it (except for complain and ask to speak to supervisor after supervisor).

      • You're going to have a hard time convincing me that a phone running 1.6 is comparable to a Droid.

        • Rodeojones000

          I agree. I'm just giving the info from the Asurion side of this story. I wouldn't accept anything less than my Droid in return.

    • Rodeojones000

      Here is a link to see the contract language online (the same language as the contract is in the brochure). Click on the link where it says, “If you are not currently enrolled…”

      http://www.phoneclaim.com/verizon-lookup

      You'll see that they are very much within their legal rights to do what they are doing.

      • Droidzilla

        Just because they have the word “comparable” in the contract doesn't mean that Asurion has the “legal right” to interpret it any way they please. That's why we have courts and lawyers.

        An insurance contract is a promise. Here, the customer purchases the promise that Asurion will replace their phone with something comparable. If the customer has a good case for saying that the Droid Eris is not comparable to the Moto Droid, Asurion can be said to have acted in bad faith. The word is open to interpretation, but not just by Asurion. Should a customer have a legitimate, different interpretation than Asurion, they have a case against Asurion for acting in bad faith (“bad faith claim”).

        (I used to work insurance, FYI.)

        • Eric

          Then u should know how much insurance ripp people off and theres pretty much nothing u can do about it . Besides a “bad faith claim” means their not honoring the claim which they still are. So it just shows how much you know about the insurance company.

          • Droidzilla

            They are not honouring the claim as understood by the customer. Should a judge see things the same way (or arbiter, if they use an arbitration panel), then the claim is said to have been made in bad faith by the insurance company.

            To repeat what I said above, if all you do is take what the insurance company first offers you, you're one of their ideal clients 😉

            People fight back all the time and win. I've seen it countless times with vehicle claims; you just have to have some sort of tangible proof that what you're claiming is valid. Incomparable software and/or hardware is a really good start.

          • Eric

            Everyone understands at different levels. Your right if you have enough proof which there isn't much in this case you can win but the hardware is very comparable and 2 out of 3 devices run 2.1. So there isn't much room to fight with them about.

        • Crash222

          his is what mine says when i put in my phone number and zip.

          ” If the exact model is not available, replacement
          handset will be of like kind and quality”

          “Claim Replacement Conditions:
          • Claims may be fulfilled with new or remanufactured
          equipment. Remanufactured equipment may have
          minor cosmetic flaws.
          • If the exact model is not available, replacement
          handset will be of like kind and quality to include
          covered accessories involved with the loss. Colors,
          features and non-covered accessory compatibility
          are not guaranteed.
          • An additional charge may apply if deductible is
          collected via COD.
          • Once your claim is approved and verified, your
          replacement equipment will be shipped to an
          address of your choice by overnight delivery.
          • Damaged or recovered lost or stolen equipment
          must be returned within 15 days. A prepaid
          envelope with return shipping instructions can be
          found in your fulfillment packaging. Failure to return
          damaged equipment may result in the assessment of
          a nonreturn fee of up to $300.
          • There is no cash paid or reimbursement provided to
          insureds. This program covers only the equipment
          that is assigned to the wireless phone number at the
          time of loss.
          • Rates are subject to change upon reasonable notice
          to the insureds, in accordance with state law.
          • All claims must be authorized by Asurion. The phone
          must be replaced by Asurion.
          Wireless Phone Protection™ is a service provided to
          subscribers of Verizon Wireless. Asurion is the agent
          and provides claims servicing under this program.”

      • balthuszar

        to me an eris, devour or ally is in no way comparable to the droid.

        • Mrpicolas

          My wife has an ally which is rooted I as you all know have a droid1and a since the ally is nice but nowhere near the d1

    • I have always gotten a better phone when making a claim. I had the original Palm phone (big gray thing with the B&W screen), and got upgraded twice I think as they died. Had one equiv replacement when I fell in a lake with it.
      I had specifically asked a Verizon rep once the original Palm stopped being manufactured, wondering if I should cancel the insurance. He told me I would get a phone that was the same or better than the one originally insured.
      Having the Droid, I would expect now to get a Droid X. Later, I suppose I would expect a Droid 2, since it's the same family. If a Droid 2+ comes out, I would still expect a Droid 2 tho. I don't necessarily expect the newest phone, just a comparable one to what I purchased originally.
      I would suppose this is a reaction to the Apple situation, where a lot of people suddenly had catastrophic failures of their i*hone 3G once the 3GS came out.

      • sdierks

        If I remember correctly the i*phone didn't get insurance tell sometime this late spring or early summer and I think that was somewhere around 12 a month with like a 200 dollar deductible or somewhere close I know it was expensive.

    • Eric

      you have no idea what your talking about and if you did u wouldn't have said what u said. Next time do some reading like Rodeojones000 first.

      • Droidzilla

        Actually, he does have an idea of what he is talking about. Read my replies to Rodeojones000. In short, just because the word “comparable” is in an insurance contract does not mean that the insurance company is the only one who gets to interpret what that word means.

        Why do you think they're giving people Dincs who complain? It's the same with total loss claims in the car insurance world. Prove that what they're giving you is not a comparable value to you (key word: prove), and they'll have an obligation to fulfill the original promise as understood by the customer.

        • Eric

          Since they provide the covrage it is up to them and in total loss claims in car insurance you don't get another car you get the blue book value which is never comparable. For example you can drive off the lot with a brand new car (its already lost 1/4 of its value) and you get into a accident 2 mins later your not gonna get the price u paid for it from the insrance company. Next time do some research.

          • Droidzilla

            Actually, you don't get blue book value for total loss claims (unless you went with a really shoddy insurance policy). You get ACV (Actual Cash Value). It's the price you would pay to replace the vehicle with one comparable to the one that was totaled (including tax, license, dealer fees, etc. and less deductible). If you can prove that you cannot replace the vehicle totaled with a comparable one for the price that the insurance company gave you, you have a case for saying they owe you more money. More often than not, from my experience, the insurance company would rather pay a little more than have to take it to court or deal with DOI (Department of Insurance) hassles. That is, if the customer has a valid claim for more damages. Then again, most people will simply take what they're offered and not make a fuss. That's what the insurance companies count on.

            Of course, it varies by insurance company. The worse the company, the more they'll try to screw you over. They are not in it for philanthropy; they're in it for money. That being said, they still have a legal obligation to fulfill their promise when you claim coverage for damages. If you can prove that they didn't, they are said to have acted in bad faith. Happens all the time. (Of course, people get screwed all the time, too. That's part of why I got out of the insurance industry.)

          • Eric

            No you don't! Period. How do you think they make there money. You have no clue what your talking about. Call your car insurance company and then come back and talk to me. (LOL they give u back the money back you paid for tax. LOL your a riot.)

          • Eric

            and they give you the interest too right for the loan you took out? LMAO

          • Droidzilla

            Interest is something above and beyond what the vehicle is worth; plus, once the vehicle is paid off, there is no interest left on the loan.

            If you have a policy with “gap insurance,” they will pay the remaining balance of the loan, even if it exceeds the vehicle's actual cash value.

          • I wade into this cautiously, but as someone who has been rear ended three times, each totaling a completely paid off car with full coverage, they have each time paid way more than bluebook. This is called a replacement value and unless you have garbage insurance is what they pay you. If that isn't your experience, try geico.

          • Droidzilla

            Even if you have garbage insurance (or no comp/col coverage for your car), the opposing insurance carrier will have to pay actual cash value (replacement value; same thing) if it was their driver's fault. That's the law in every state I've ever seen the DOI laws on.

          • Jamezelle

            EXACTLY, they have me more than the KBB value when i was rear ended, they said here is the KBB value then they added extra to it plus tax

          • Dan

            Eric probably works for Geico 🙂

          • Droidzilla

            Yes, they do (unless you have complete crap insurance). Actual cash value is what all of the reputable (read: not eSurance) companies use. The payout includes tax, title, license, etc. If you can prove additional value, they usually pay for that, too (things like stereos, rims, etc.; usually not full price, but you get something for them), but you have to prove their worth with things like receipts.

          • Jamezelle

            they gave me how much tax was for my replacement

          • I'm not involving myself in this debate, but I have to say this…if you're going to say that someone doesn't know what they're talking about you should learn the difference between there their and they're, and your and you're. Thank you, that is all.

          • fred114

            ^^ This is true. Just had a friend go through this with his car. They offered blue book,, but he easily proved through the actual value of the car was much higher. Insurance company cut him a check for the actual selling value of the car in our area. He was able to replace his car with the exact year and trim model.

          • Jimmy

            oh SHUT UP already!

          • Eric

            and if i don't?

        • EdCenter

          “In short, just because the word “comparable” is in an insurance contract does not mean that the insurance company is the only one who gets to interpret what that word means.”

          Well I worked in P&C insurance and in California, there's a rule of law that states that if a term in the contract is vague and is up for interpretation, then the consumer must receive the better interpretation. I'll post what the legal term is (if I can remember it) but this did apply when I worked as an actuary at a major auto/home insurer. I can't say for sure whether the same applies to cellphone coverage.

          • Droidzilla

            ^This.

    • 1bad69z28

      Either way I totally understand and respect your advice councel, but unitl someone or a group of people take that on Asurion will continue to deliver thier policy on phone replacement. But if your up to it and willing to take the case I am sure myself and Droid Life Bloggers might be willing to take on the fight if like you said :Pro Bono” lol no cost to us. What do you say Counsel 🙂

    • Droid2Baby!!

      Solution: wait until August, get a new Droid 2 for a $50 deductible 😉

      • really if i messed up my droid 1 i can get a droid 2 for a cash deductible?

    • I'm hoping that if my droid fails/gets lost/stolen after the D2 comes out they should replace it with that. not that I really want to bootloader locked hunk o junk buuuuut I'm not accepting a lesser phone for sure I'll raise holy hell as I'm sure others have pledged to do as well

    • billybob

      While you may be correct in stating that your device SHOULD be replaced by a device of EQUAL standards,you are incorrect in stating “or superior product”. So in essence you should receive a free upgrade? The wireless providers provide the list of comparable models to Asurion, Asurion does not choose which devices are going to be offered. So your “class action lawsuit” should be filed against Verizon Wireless, Sprint, Tmobile etc. And while we are on the subject of lawsuits, if you ever get the chance to listen to calls placed to Asurion do so, you could make lots of money on insurance fraud cases. And, if you don't read the contract, well, uh, that has to be the dumbest thing said by a “lawyer”. Americans have this ungodly thought of entitlement. We think if we purchase insurance and the device breaks, everyone should bend over backwards to give it to us “our way”. If you want it your way, go buy a steak and cook it at home.

    • Someguyandy

      clearly you have never practiced

  • this happened to me last week. luckily, i was at a Verizon store when Asurion told me that they couldn't replace the D1, and only gave me those downgrade options. I put up enough of a fit that the Verizon technician and store manager were able to overnight me a new D1 for free.

    Now I feel like I need to cancel my insurance or get them to agree to the Droid 2 if my new D1 breaks.

  • kulz

    complete and utter bullshit…..LG Ally + Eris + Devour =/= DROOOID!!!!!!!

    i'm taking off my insurance….

  • TooBIG

    I could see a class action lawsuit coming on this one the insurance strictly states same or comparable model phone. Big Red needs to step in and at least offer a voucher of some sort.

    Can we get a graph of comparable specs of all mentioned replacement phones

    • Rodeojones000

      Sadly, Asurion is well within its rights to offer either of these phones as replacements. If you look at the fine print, it says that every attempt will be made to give you the same phone model. However, in instances when it's not possible, they will offer you a phone that is comparable. I called Asurion about this last week and, unfortunately, what “comparable” actually means is up to them. And if they truly don't have the Droid in stock, the Eris is the phone that comes closest to matching the specs of the Droid compared to the other phones they have in stock. Also, no where in the agreeement does it say that you will be given the same phone “or better.” Just one that is comparable. Asurion told me last week that they do not take into consideration what Verizon or the consumer thinks is comparable when it comes to deciding which phones to offer as replacements.

      • OldNuc

        And that is why buying this type of insurance on any appliance is a big waste of money unless you routinely break things and posses no dexterity at all.

      • Droidzilla

        “Comparable” is the key word, here. Yes, they can decide what they want it to mean; that doesn't mean the customer has to accept it. If you can show that there is a real value to you that the Droid has (not something like, “it feels nicer”) that the others do not, you can potentially show that the device they are replacing it with is not comparable. If they do not give you a comparable device, they have made a “bad faith claim,” which is the holy grail of no-nos in the insurance industry.

        If you got stuck with these crappy choices, you could say you need a device running 2.1 (or, soon, 2.2). None of those devices have the same software, thus they are incomparable. You could also go with specs (more geebees, slider keyboard, etc.). So far as Motoblur, not as many custom ROMs, etc.; good luck.

        • Eric

          Rodeojones000 is right. In the term of specs these devices are all pretty comparable. Theres nothing that can be donw. Insurance comnpanies in general are a ripp off espcially cell phone one and besides they have a whole team of lawyers backing them up. Look at how health insurance is still a issue and not much has been done.

          • Droidzilla

            If all you do is take what the insurance company first offers you, you're one of their ideal clients 😉

            People fight back all the time and win. I've seen it countless times with vehicle claims; you just have to have some sort of tangible proof that what you're claiming is valid.

          • Yams

            I'm just a law student interning at the states attorney's office but if the public defenders and defendants gave up as easily as some of the posters here when there is a genuine arguable issue prosecutors would have the easiest job in the world. Insurance companies don't employ so many lawyers because they always win. The chances are if you complain enough you will get an Incredible because you will eventually reach someone with some power and he won't care enough to deal with it when a phone that probably cost the company about 30 bucks more (at their volume discount) will shut you up. (just a law student, not a lawyer, not YOUR lawyer, not legal advice)

  • dr154

    samething has happened with the g1, your replacement would be a mytouch…

  • Rodeojones000

    While this story Kellex posted is true, it's not the whole story. This became a big topic of conversation over at androidforums last week and I had some input into it. It's true that Asurion is saying they're out of Droids and you'll have to get an Eris/Devour/Ally in return. But, if pressed hard enough you can get more. Many have been told, after speaking to supervisor upon supervisor (a few even make their way up to the corporate ranks with their calls) they were able to secure an Incredible as a replacement. The only problem being that they'll have to wait until Asurion has some. Could be months before that happens. However, yesterday a forum member shared a story where they were told, just like everyone else, that they'd have to get an Eris as a replacement. After constant pressure he was given the number of the CEO's office. He called that number the next morning. Miraculously when he called this number he was told they do INDEED have Droids available and one would be sent out immediately. His initial call was on a Sunday night and the call to the CEO's office was a Monday morning. It's highly doubtful they suddenly got Droids between Sunday night and Monday morning. My point here is that if you do have to make a claim, be firm on your stance that nothing they are offering is comparable and continue to ask for someone higher until you get the answer you want. And one last interesting note: if you call Asurion you are told that the Eris (and others) are the only phones they are “authorized to give as replacements.” Meaning they could possibly have Droids, but they are being told to give away these other lessers phones first.

    For those that might be interested…here's the link to the thread on androidforums about this topic. Cheers!
    http://androidforums.com/motorola-droid/122262-

  • AZChaos

    Who is dumb enough to use Asurion? Squaretrade.com all the way!!

  • rals

    Unfortunately, this is true. A lot of people on droid forums have been getting those $hitty Eris's.

  • Awesome. So you can replace a phone that is not EOL (Droid 1) with a phone that is (Droid Eris). Makes lots of sense, I guess.

  • In what Bizzaro world is a Motorola Devour comparable to a device that is soon to get 2.2?

  • El El Kool J

    I have had 2 Customer already receive HTC Increcibles as replacements. They called Assurion and were upset so they were offered Dinc's. 🙂 I suggest give it a shot if you end up D1-less..

    • kellex

      Nice!

    • StephanC

      Who do I need to talk to at Asurion? My device display stopped functioning and I need a replacement. The Droid Eris, LG Ally, and Motorola Devour are inferior to the Droid. I want an equal or better replacement.

  • ScallopShoes

    Ummmmm… X has been Rooted!!!!!!

    • what? X has been rooted??

      • Paul E.

        Yep, per Boy Genius Report, sometime this morning.

  • Lee

    It looks like I will be cancelling my insurance coverage. There would be no reason to have it if they do not replace the phone with the same or better. I find their replacement options insulting.

    • Br_d

      Same.

      • Mymuhfucca

        ur exactly right!!! i posted this info about 10days ago bcuz my D1 was stolen!!! and i went through the big dance with asurion for tryna tell me they were gonna replace my D1 with those BS phones!!!! i ended up calling verizon and the asurion thing was new news to them… long story short… verizon fed exd me a brand new D1 for $50!!!! $39 less than my deductible!!! oh and HELL YEA i cancelled my insurance!!! might get it back after Asurion pulls their heads outta their 3rd point of contact???

    • Etg9

      They have a month to get the new Droid 2 out and make that the replacement or I am canceling my insurance as well. I've never had insurance before, I only got it because the phone is expensive to replace but if they are just going to replace it with crap it is in no way worth it.

      -August 23rd just went on the calendar

      • ninestories

        Agreed.

      • KELLEX, can we get that as a follow up story?

  • Dan

    I'm sure this is illegal somewhere along the lines. Insurance fraud? maybe?

  • Charles

    This is complete and utter bullshit. Someone should call and see what can be done about this, talking with a representative may work better (I would, but I cannot as I am at work).

  • Tresnugget

    A friend of mine broke his 2 days ago and they basically gave him those same 3 options. After much hell raising, he was offered an incredible, which stupidly, he turned down.

  • EC8CH

    I'm Asurion you… this is BS.

    Just proves there is no replacement for THE Droid.

  • Shindo107

    this is not good…i've been beating up my droid hardcore and calling the scrapes “scars of character.”

    now i feel like a dumbass….ruh roh

  • ericsorensen

    Sounds like I need to CANCEL my Droid 1 insurance since they won't pay out in an ethical mannor.

    • Manny

      Yep, Everybody should cancel their insurance and take care of the phone.

    • Drew_VA

      Doing the same thing. I'll be sending them a nice message also…

  • Timmah

    Eh, I got a upgrade in 2 months. I won't break mine.xD

  • That is bull sh!t cheap asurion they can't give us a phone that is worth the same amount as the D1 when we bought it???

  • Jay P

    I wonder if I sell mine one ebay how much could it fetch. Just Wondering.

    By the way DROID X has been rooted. Hell Yeah.

    Link. http://www.droidxforums.com/forum/droid-x-hacks

  • 2Ceedz

    This is BS! Hmmm, wonder if the BBB has heard about this. I say we all hammer the Better Business Bureau with complaints about asurion and see how long it will take for asurion to give us devices that are AT LEAST as good as the phone we are insuring. We should raise hell, and not let companies get away with unethical practices like this! (My first post ever, this just happened to strike a nerve!)

    • Timoh

      Perceived value is not the same as retail value. The phones listed as replacements are newer and more expensive than the original Droid.

      Droid: July 14th 2009
      Eris: Nov 17th 2009
      Ally: April 12th 2010
      Devour: March 10th 2010

      It may be a downgrade in reality but on paper it's not.

      • 2Ceedz

        Im not talking about the price… that is of no concern to me, as I am paying for insurance! I dont care, what it costs them, if they cannot replace my device with the one promised (same model) then i want a device that is comparable by SPECS – not price. IMHO the retail prices are overblown anyway.

      • Blah

        Dude, Droid came out same time as Eris. All those other phones started cheaper than when droid came out. Verizon knows they're worse devices, and so does asurion.

      • sindeslroyer

        The original droid didn't come out until november and it has better parts…

      • Jamezelle

        yea your dates are jacked

        droid: nov 6th 2009
        eris: nov 6th 2009
        ally: may 20th 2010
        devour: feb 25th 2010 full release date march 10th

  • ajavgeek

    This is simply cheating. The insurance company will take the premiums on time along with deductible and provide a phone that is way less than value. LG Ally and HTC Eris does not even come close to D1, the offering is simply joke.

    Give either D1 phone or $550 as retail value of the phone so users can go buy whatever they want.

  • joandy

    I'm not one of those guys and I'm SUPER upset at the news… They better offer Droid2 instead!

  • John L

    Hi GEICO, yes I crashed my LEXUS SUV
    Ok sir, we can help you, you can pick your replacement of the following.
    1. Ford Pinto
    2. Ford Fiesta
    3. Chevy Cavalier
    They're top quality replacements sir, please choose wisely.

    I pray this is BS or just a rumor.
    Since the deductible is 100$ and the DRoid 2 is 2 on contract, it doesnt make any sense.
    I also believe they will have the Droid2 as replacement soon. Just dont break your phone right now.

    • John L

      FURTHERMORE, if those really are my choices, I would dust off my
      Blackberry 9530 Storm 1 and go back to Blackberry.
      Until my NE2 was an option.

      • Paul E.

        As would I.

        • MuddyB00ts

          Same. I think a good poll would be what phones people had just before they woke up and smelled the android. That Storm 1 was a real piece of …

    • nkhex19

      Ha ha +1

    • Tinytim10724

      Dont you knock my Cavalier lol

    • takeshi

      Car insurance goes by the book value of your vehicle. If repairs approach or exceed book value you can expect to get it totalled and a check that may only cover a Pinto as a replacement. Depends on the value of your used vehicle, regardless of make or model.

  • jdb80

    So, when Asurion says “we do have a comparable model,” do they mean they have another square thing that has a screen? Cause it's not comparable.

  • Dave

    I just got a replacement droid 2 weeks ago from these guys guess im glad it broke when it did other wise I would of have to dealt with this B.S They shipped it overnight no charge and my detectable was only $50.00

  • Hopefully once the Droid2 comes out they'll start to replace them with that instead. I know that my dad has one of those Casio heavy duty phones and he always breaks em and they give him the newer model each year it gets updated. He hasn't bought a new phone in forever.

    • rals

      Yeah that would be sweet. But then again I would suffer with a locked bootloader 🙁

    • guest

      funny you should mention that… i just broke my casio boulder the other day and ended up making the leap to the DX since I didn't think I'd need insurance on that rock that doubled as a phone… and certainly didn't expect it to suddenly stop receiving text messages.

      I've never had good experience with Ashurion but now I'm reconsidering the insurance… and hoping they'll be able to replace my phone if it ever breaks

  • droiddev

    Wow…this is a kick in the teeth – the Devour? Seriously? I'm glad I stopped by insurance after the first two weeks, when I realized that it was a joke anyway. I do feel bad for all of those people who will go from a top-notch phone to something like those three phones. BTW – their comparison chart is rather humorous too…the fact that they both have a calculator or custom graphics is worthwhile??

  • jdb80

    I thought the Eris was phasing out too?

    Seems thought, that if Asurion cannot fully meet the expectations of their customers (which they cannot), that the price of insurance should not only drop, but customers who purchased insurance for the at-the-time 'high end device' should receive some sort of refund, since they won't get what they've been paying for all this time. Either that, or anyone with Asurion and a Droid have the deductible waived should they have an incident. Just my thoughts.

    • Frenchtimj

      Good luck with getting a refund… That's like trying to quit a health club… Impossible!

  • djenks24

    This just shows us how much the droid is going to be missed. They should let you upgrade for a SMALL fee.

  • jiggaman508

    That is absurd…how can they even get away with that…

  • Shawnw1127

    My guess is that once the Droid 2 is out that will be the replacement so I would hang on until then if you can! My friend had a Blackberry Tour 9630 and he claimed a replacement unit and what he got was a Bold 9650. Might be different with Androids but still wouldn't be a bad trade off if you can hang on.

  • aggressor2323

    I am not sure how best buy works but I know that their customer service is only about 1,000,000 better than Verizon's. I wouldn't be surprised if best buy gave you a Droidx or Incredible instead.

    • brandonmee

      My friend broke his palm(he has sprint). They allowed him to purchase an evo for like 125.

    • giantkn10

      my sister in law has best buy insurance. her droid broke and best buy gave her a droid eris temporarily and ordered a droid x for her.

  • JosueD

    That sucks! Droid 1 For Life!

  • Silksmooth12

    Wow, what an epic ripoff. GLAD I don't have insurance. I feel so bad for the people who do! Cause that is an effing joke!!!

  • Darkseider

    This is why insurance on a phone is bullcrap. Spend $7 a month for insurance through Asurion for 8 months, Droid breaks, get to pay a $90(?) deductible and get a Devour as a replacement! What a freakin scam.

  • Dan

    Are there any Best Buy Mobile tipsters/readers who know how Black Tie Protection claims will be affected by the now EOL device?

    • Nevitable

      Besides trying to screw me with the old subpar phone swap I waited two days with noting showing up at home on my D1 claim, kept checking the claim on the website and when I called they said I canceled the claim?! After I told them I did not cancel and the deductible was already paid and another 20 minutes on hold they said they canceled it because the Droid was no longer available and they were not getting them. I finally ended up getting them to put me on the wait list for the Incredible however I called back today and was going to ask about the DroidX instead seeing how it was a $10 retail price difference on Verizons site and they said “Oh we just got some Droids in and I can get that out to you today?” I told her “nope, I already purchased all the accessories for the Incredible and would rather keep it that way” I am just praying that its not weeks and weeks or even months till I get my replacement and is true to their 3-5 days they stated.

  • NuclearFluxx

    That Sucks the Big One, I feel like the Droid is going to be a collectors item!

    • marleyinoc

      Yep. I kinda want to upgrade just so I can keep my replacement phone (Thanks Asurion!) in tip top shape. I really love the D1!

      I know it said that the replacement options were lesser phones (I've always liked my gf's Eris, though) – but is that really the case? I would think they'd have to use a comparable or better phone, or at least offer a deal where you pay a bit to trade up to a newer phone…

  • davesdroid

    1st

    • LobbyDizzle

      1st place in the race to gaydom.

      • davesdroid

        You're just suffering from 1st place envy. lol

        • LobbyDizzle

          Bad taste, indeed, but 4 people like my post, which is 4 more people who want to see the end of this “first” debacle. Feels like I'm stuck in the 2000s.

          • davesdroid

            Why? In the 2000's were you a self absorbed moron who couldn't control what spews out the hole in your face? If so, then not much has changed. You just learned to type

          • LobbyDizzle

            Hmm, not sure where you came up with that. I'm just referring to how being 'first' was cool, back in the day.

      • that is in bad taste LobbyDizzle

      • Timmah

        That comment wasn't needed.

      • Bella

        Davesdroid… Who do you like best, Edward or Jacob?