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Hacker Claims to Have Nabbed 3 Million Verizon FiOS Customer Records, Verizon Disagrees a Bit

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Over the weekend, a hacker reached out to ZDNet and originally informed them that he had accessed some 3 million Verizon Wireless customer records through a security exploit in one of their systems. He claims that he initially tried to point out the issue to Verizon over the summer, but since they failed to respond directly to him, he decided to release about 300,000 of the records to Pastebin. The records include names, addresses, serial numbers, account opening dates, and passwords, likely all from in and around the Pennsylvania area.

Verizon doesn’t appear to be on the same page, assuring us that these were not from their Wireless business, but from the Wireline or FiOS side of things.

Verizon spokesperson Bill Kula responded by saying that the data posted was not in fact “Wireless” customers and that their “systems have not been hacked.” Kula also said that many of the details surrounding this “incident” are exaggerated and incorrect, that no “root” access was gained, and that they took immediate steps to safeguards individuals’ information some time ago.

Update:  Here is the full statement from Verizon, some of which was removed from ZDNet’s report:

“The ZDNet story is inaccurate. We take any attempts to violate consumer and customer privacy and security very seriously.  This incident was reported to the authorities when we first learned of it months ago and an investigation was launched. Many of the details surrounding this incident are incorrect and exaggerated. No Verizon systems were breached, no root access was gained, and this incident impacted a fraction of the number of individuals being reported. Nonetheless, we notified individuals who could potentially have been impacted and took immediate steps to safeguard their information and privacy. Verizon has also notified law enforcement of this recent report as a follow-up to the original case.”

A report out of TheNextWeb confirms that the customers on this list were Wireline (FiOS) and not Wireless. Verizon is also pushing the blame onto a marketing firm who apparently doesn’t know how to handle sensitive information. We’re just wondering why a marketing firm needs your FiOS password and also why Verizon is willing to allow them to “copy” it.

There was no hack, and no access gained. A third party marketing firm made a mistake and information was copied. As for wireless v. wired customers, some of the individuals listed were Verizon customers who are not wireless customers but wired/wireline customers or prospective customers.

Ugh. Again, feel free to change your password.

Via:  ZDNet | TheNextWeb

Cheers Rodney!

  • Rich

    Sounds like VZW is lying as usual… Anyone that HAS any system CAN BE HACKED… THE END!!!! Also to the idiots out there, you don’t need ROOT ACCESS to Steal files, only to modify them or maybe to delete them, but not to COPY THEM or the like…

  • mechapathy

    The hacker actually NEVER claimed to have VZW records. You can look at his twitter feed.

  • DanSan

    not sure if anyone actually took a look at the files but i didnt see any passwords in the text file at all. unless i missed something

  • yummy

    why why oh why do 3rd
    party marketsharks have FIOS
    info? why why oh why? That is all
    I want to know. Santa can you tell
    me?

  • Chris Bigg

    My confusion is that if it was stolen from a marketing firm…why do they have my FIOS password? That information absolutely should never be shared.

    • michael arazan

      I’m guessing so they copy and track every website you go to for further research for advertisers. Somewhere in all the legal jargon in terms of agreement, they’ve probably worded that you give them permission to watch and copy everything you do. All so they can take everyone’s information and habits and sell it.

  • http://profiles.google.com/drastik651 Jim Kalista

    My account was hacked and two phones were dispatched to California… It has since been taken care of.. But.. They did tell me it was from the Verizon website and insisted I change my passwords immediately.. One gs3 and one iPhone 5.. I have unlined data so it seems maybe this’d is aimed at those who have unlimited still and are due for upgrade… Just my two cents

  • Matt

    It’s FIOS customers and I know a few of those affected. What action can we take?

  • thedonxr

    I agree with Verizon on this one, because there is no way they would ever allow ROOT access… :-P

    • http://www.droid-life.com Kellex B

      +1

    • http://twitter.com/lodidarkening Travis Odegard

      Brilliant!

  • JohnPA2006

    I read on engadget it was a marketing firm that did work for Verizon, not Verizon directly that this happened to.

    Still, they done messed up big time now !

    • http://www.droid-life.com Kellex B

      Lot of weird info out there. What we know now is that Verizon is denying the entire thing.

      • droidman101

        Even weirder actually was the fact that the marketing firm appeared to have it under almost no protection at all.

      • zulu208

        has Verizon ever admit to any wrong doing?

      • Tim242

        Verizon is denying that its database was hacked. However, they have admitted that the marketing firm leaked info. They aren’t denying the whole thing.

  • Yoderz

    In a related story, all 3 million customers no longer have unlimited data.

    • bitpimpin

      Best first comment ever.

    • Tim242

      It’s FIOS, not VZW.