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Additional $30 Upgrade Fee Details – When and Who Pays It, Can It Be Refunded, and Why It’s Here

verizon upgrade fee

The hot topic of the morning is hands-down Verizon’s new $30 upgrade fee for existing customers. Many of you have questions about it along with some colorful comments, so we thought we would share some additional details about it. Business customers are probably wondering if this affects them, others might want to know when they have to pay the fee, and what about refunds for returned devices? All covered below. 

Cheers ___!

  • Kevin

    I will go to another provider to avoid paying this fee (just for the feeling of knowing I have stood up to a greedy organization that made this fee up just so they can pad their own bonuses) I can’t believe they continue to believe we are still the dark. “Continue to provide customers with the level of service and support they have come to expect which includes Wireless Workshops, online educational tools, and consultations with experts who provide advice and guidance on devices that are more sophisticated than ever.” Oh come on, try having a person answer the customer service line and I will believe you.

  • Tboltuser

    How about charging the USERS of the services listed, versus the entire population.  So many of us do not use these services, but we are not going to pay for the masses.  Kinda like Obamacare.

  • Tony Allen

    Time to start buying off contract.. nuff said.

  • No one sees the big picture. give them $30 for BS. they will ask for more.  Eventually, they will remove your discount altogether if you let them.  $100 a month for my phone service is more than my cable service.  Let them have it and it will be bigger than your car payment.

  • Kresot

    It went from a 100 ne2 credit on a 400 dollar phone you got it for 200 and say it was a i phone that was 900 they subsidized 700 or a droid that was 650 they subed 450 with a 175 term fee. now it i a 375 term fee a nexus retails at 650 you pay 330 they sub 220 150 less than the term fee vs before it was triple the term fee. At the very least they should subzidize the 375 term fee in to a phone so a nexus would be say 275. It’s out of control. I gues I will just wait till a phone hit’s 200 before I upgrade and not go bleeding edge anymore I refuse to pay 330 300 was to much so I will fight with my wallet. 

  • Mettec

    I have been off contract for nearly 6 months so as I read this policy am I reading it as I would not have to pay an upgrade fee because I am not upgrading early. The policy states “This upgrade does NOT apply to the following: Upgrades that do not extend the contract.

    Am I reading this correctly?

  • Bill Costa

    Thank you stupid iPhone users….  It’s all their fault you know.

  • Moeyknight

    Just install a “genius bar” in VZ stores and charge the iDiots. They’re the ones that require help.

  • SLAYER6669

    So not only has the cost of high-end phones gone up to $300 “because they are LTE”, now they replace the $30-$50 NE2 credit with a $30 fee effectively doubling up on the extra cost and then try to mask it behind some nonsense about workshops/demos/email setup etc. Awesome!

  • m

    sign the petition and STOP VZW from charging the $30 upgrade fee. I guess i will be keeping the G Nex for the next 12 years.  Majority of the Android users don’t need to take a class or go to a vzw showroom just to see how to use an Android phone.  Maybe the APOL(a**le) users need it so charge them instead.

  • Sporttster

    I don’t know that this is such a big deal. Companies are in this to make money and a $30 fee every, what, 2 yrs or more to upgrade to a phone that is unreal in its capabilities, to me, isn’t a big deal.

    • LOL

       Because we already pay enough in bills higher then most carriers.  We are already customers, most of us know more then the retards who work at VZW and just need them to sell us the phone or deliver it to us and thats it.  This is all lies by them.  They are a greedy company.  They made nearly $30 billion in Q4 2011.  They do not need this.  They are doing fine.  They keep changing and taking away, they are making themselves a much worse company.

  • eckdawg5

    “The Upgrade Fee MUST be disclosed to customers at the time of upgrade.”

    “Oh, so and so never told me about this upgrade fee. I never would have upgraded if I had known this.”***fee waived after 3 calls and 2 hours of being placed on hold***

  • PO’d Verizon Customer

    Nickel and Diming the customers.  Verizon’s CEO, Lowell McAdam, is making $23,100,000 this year, that’s almost $500,000.00 per week, or $12,500.00 per hour.  I’m not an Occupy Wall Street Hippy, but the average people in this world are getting screwed in every aspect of life, the politicians are getting paid, the 1%-10% are pampered and comforted, while the rest of us are stuck with the bill.  FU Lowell

  • Chakabobo18

    Typical corporation move, trying to sqeeze every dime out of us.  In a few months when I’m eligible to upgrade at the subsidized price, this $30 crap will be a thing of the past.

  • Charles Rogers

    The most expensive month of your contract just got more expensive!

  • MG

    “Oh, you’ve been a customer for 2 years already, and would like to extend your contract for another 2 years, thus giving us lots of revenue? Sounds good. That’ll cost you an extra $30

  • Why not just bring back the damn 1 year agreement’s? I would be more than happy to pay the extra cash under a 1 year contract