Home

Share this Story

Breaking: Verizon Cancels $2 Convenience Fee for Online and Telephone Single Payments

VerizonLogo1

In somewhat shocking fashion, Verizon has announced that they will not institute their single payment $2 convenience fee that we first reported on just 2 days ago. Here is the statement that just came across the wire:

Verizon Wireless Will Not Institute Single Payment Fee

December 30, 2011

Verizon Wireless has decided it will not institute the fee for online or telephone single payments that was announced earlier this week.

The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions. The company continues to encourage customers to take advantage of the numerous simple and convenient payment methods it provides.

“At Verizon, we take great care to listen to our customers.  Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” said Dan Mead, president and chief executive officer of Verizon Wireless.

+1 to Verizon for listening to their customers, and +1 to all of you for speaking your minds.

  • Dark_knight2002

    well ether way if they listened to the customers/FCC looking into it they decided not to do it and thats what makes me happy.

  • Anonymous

    +10 to the FCC for scaring the sh** out of them.

  • Butters619

    Wow that was fast.

  • Tree Hugger

    Turned back on paperless billing.

  • http://www.facebook.com/people/Jim-Mcclain/1463591684 Jim Mcclain

    well my hats off to verizon, good move, and you folks that do nothing but complain about verizon,,,, go over to AT&T ,see how ya like it over there

    • Bob G

      I love it just fine, thank you. No data outages FTW.

      This was not Verizon listening to their customers, but really Verizon scared of the FCC.

  • Altkorn2005

    Good for Verizon….not just “saying” they listen to their customers, but acting on it!!!

  • Anonymous

    The FCC must of got into their ass

  • http://twitter.com/_itstee itstee

    good! .

  • Anonymous

    instead of charging everyone else $2….why not give those of us on autopay a $2 discount? that would encourage more people to use the streamlined options.

    • Txbeaner

      Why not just as long as the bill gets paid fully on time? You know some peoples paydays are at different time thru the month, & on top of that, I don’t want Big Red to be able to charge some ridiculous bill to my card, only for them to say “oh we’re sorry, our mistake”, then the hassle of getting it back. Nothing streamlined about either one…

      • Anonymous

        verizon charges me the day before my payday so built up a contingency the first 2 months and never had a problem since. any person that wants it, can make it happen if he/she is discplined with a budget.

        besides…i know vzw autopay isn’t perfect, but i’ve been on it for 3+ years and never had an issue (both with dumbphones and smartphones). you get at least 3 emails (bill amount, bill is about to be paid, bill is paid)….so for them to charge an extra amount and you not know about it is just plain ignorant.

      • Anonymous

        So true. Wait until you autopay and your bill is off by a substantial amount. Like add a zero amount. It takes weeks to get your money back. And yes, it happens. My bill being off by 20 bucks or even 100 won’t killed me, but when it goes from 125 to 1250, no bueno.

      • http://www.facebook.com/profile.php?id=705034 Jeff Simpson

        You can pick which day you want autopay to charge, IIRC. That’s a pretty standard feature of autopay. But how does the payday matter? If the bill comes in the mail on day X and has to be paid by day Y, that’s the same every month anyway. If you don’t have the money, you don’t have the money, and that has nothing to do with autopay. The difference is that instead of a customer that just decides not to send in a bill when they are tight on cash, autopay will pay it anyway. If that customer didn’t have autopay, verizon would be stiffed on a bill.

        Sure, you don’t want a huge surprise bill to get autopayed, but on the flipside, Verizon doesn’t want a customer suddenly using a ton of minutes or using their phone internationally and deciding they don’t want to pay it, either. The hassle is on verizons side to send you to collections or cancel your account. Obviously they’d prefer not to have to do that.

  • http://www.facebook.com/AdrianLumani Adrian Lumani

    These companies try anything.  If the public buys it, it’s a win for them, if not then they lose nothing.

  • Jnmigr

    They dont listen to us, is having fcc checking the situation what got their attention.

  • http://www.facebook.com/people/Nicholas-Day/100001310977448 Nicholas Day

    Even though I use AutoPay, today is a good day.

  • Anonymous

    How about they listen to the feedback about bloatware next?

  • Anonymous

    Wow, that was quick! If only they’d announced the Galaxy Nexus that fast! Hmmph!

    VICTORY!!!!!!!!!!!!!

    (albeit small…)

  • Anonymous

    If Verizon really listened to their customers, why did they do away with unlimited data?

    • http://www.facebook.com/people/Jim-Mcclain/1463591684 Jim Mcclain

      i still have unlimited on my new GNEX

      • Anonymous

        as do I, but I know quite a few angry customers who upgraded to smartphones and were informed they could not have unlimited data even though they were with Verizon for many years.

        • http://www.facebook.com/profile.php?id=705034 Jeff Simpson

          If they were upgrading to smartphones, they never had unlimited data. I agree that there should have been some concession for longtime customers, but really we’re lucky that they are allowing us to be grandfathered in.

          When ATT sold out to Cingular and back to ATT, I was told “you have to change your plan to one that we support if you want a new phone” – I previously had free incoming texts and 650 anytime minutes for $40/month. Their new plans had 450 minutes and no texting for the same price. I had to buy phones from eBay to keep my grandfathered plan. Imagine if Verizon pulled that one. “Yeah, you can get a Nexus and keep unlimited data. But we’re not giving you a contract discount – you have to buy it for $700″

    • JDizzle

      Because they want more money and they are still expanding their 4G network. How else to restrict people from using a network by putting a cap on it. My guess is when 4G LTE is fully implemented it will come back. Verizon has done this before.

      • Lane

        “How else to restrict people from using a network by putting a cap on it.”

        Or by the “outages” that seem to occur every few weeks. Let’s cancel unlimited data, charge our clients for that same service, charge them more when they use it (ie over 2GB), sell devices that can run faster and then not be able to provide our customers with the service they pay us for. Great plan Verizon, pathetic.

      • http://www.facebook.com/profile.php?id=631259687 Justin Hall

        Explain?

  • http://twitter.com/Pollita_Droid Erica M.

    Best news I heard all day. :) 

  • Txbeaner

    Ha!!! That’s for all you trolls who said ” oh they wont change it”….take that back to your little spot under the stairs & suck it!

  • Nerdy Desi

    They certainly didn’t do this out of the kindness of their hearts. They only did this due to backlash and coercion. If we never complained, they would have gotten away with it. We always have to be vigilant and fight back. If we do nothing, these corporations will walk all over us.

  • Anonymous

    “At Verizon, we take great care to listen to the FCC. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the Fuck-Customers-In-The-Ass fee at this time”.

    Fixed it for you, Dan.

    • Anonymous

      Lol, I clicked like on this and it went from 7 to 10.
      lots of people like this =D

  • Kevin Kelly

    Okay, I’ll give a +1 to VZW, but that’s still leaves them at -2 (-1 for each of the three 4G LTE outages in December).  They need to get the “nation’s most reliable network” back to being the most reliable before they start asking for more money.

    • Anonymous

      No joking aside, my internet costs $30/mo. I figure they should credit me $3.00 . Netflix gives you a credit when they are down, why not Verizon?

  • Steve Patak

    I’m sure the FCC’s comments earlier had NOTHING to do with this at all.

  • Mandalorianmerc

    I am pleasantly surprised, thanks Verizon. Pleas continue this trend!

  • Jamdev12

    Hahahahahahahabaha!!!!!!!

    This all I could say.

  • Crackmonkeys4hire

    Interesting. This notice after Fox News reported the new fee and the negative customer feedback.

  • U Mad Bro? No But Your Mom Is

    A win for the customers? Yes. A win BY the customers. Yes. Assistance from the FCC putting the scare on stupid Verizon? Yes. Thank you FCC. 

  • Anonymous

    They dont want to piss off the FCC right now because they need them to approve their spectrum buy first. That’s worth alot more to them then the $2 fee….

  • Anonymous

    Awesome. That’s all.

  • Dra7enProductions

    Yeah, I’m sure it had nothing to do with the FCC’s sudden interest in the matter. Another reason Verizon sucks. They care about their customers – that’s why they did away with the 1 year early upgrade, among countless other screw-you’s. I check my bill every month to see if they’ve added a “Verizon Cares” fee to the others.

    • Anonymous

      +1 MILLION! It had nothing to do with customer interest or satisfaction. Verizon got spooked when the FCC got involved plain and simple.

      • Granted

        Oh, i didn’t actually know it was the FCC that spurred this on,i actually thought it was Verizon doing the right thing. Well since that is the case, F you in the A Verizon! I

    • Anonymous

      Verizon seems to be pushing their luck a lot lately…first bloc…er…reviewing Google Wallet, and now this.  It’s easier to ask forgiveness than permission.

  • tbaybe

    At Verizon, we take great care to listen to our customers <– like the most FALSE statement EVER

  • Anonymous

    Power to the people, we have a voice and when we use it people listen…

  • Confused2much

    Operation “Occupy Verizon” FTW

  • Anonymous

    Ok, now let’s make new phones to go back to $199. Oh, and can we get unlimited data again please.

  • hawgpapa

    Hmmm…A little faith has been restored. Glad to see a company listen to their customers. That’s the best way to do business.

    • Anonymous

      They didnt listen to their customers. They got scared when the FCC got involved. 

    • http://twitter.com/chisox05matt Matt Zwirn

      My guess is that you can thank the FCC more than the customers just my opinion 

  • Anonymous

    And of course the fact that the FCC took notice…

    • Crackmonkeys4hire

      More than likely it was the bad press when Fox News picked up the story and reported all through the day.

      • http://twitter.com/chisox05matt Matt Zwirn

        Oh my god, do you work for Fox News, you have mentioned them in 2 separate posts. stop sucking Fox News tit.

  • icedrop

    Good job Verizon! Believe it or not listening to your customers is the right thing to do! Got to love the internet……

  • NoFEEman

    Yea!! Finally a win for the customer.  They will prob try and be sneaky and just raise rates, etc but it does feel good to know that we can’t let these big companies take advantage of us!

  • Matthew Rosidivito

    Smartest thing they’ve done in a while. Way to go, community.

  • ReallyBS

    They listened to customers? Really? How come the ETF wasnt like that. I bet the FCC changed their minds fast!

  • http://jt-04.myopenid.com/ jt_04

    wish they would have listened to their customers a month ago when everyone was pleading for the nexus to be released.

    • http://iamandroid.co/profile/rocktoonz Rocktoonz

      or when they did away with unlimited data plans

  • BionicCommando4231

    Sweet justice :)

  • http://iamandroid.co/profile/rocktoonz Rocktoonz

    “The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions.”
    I’m sorry, but how, exactly, is charging a $2 fee for those transactions supposed to improve the efficiency of them???

    • lostsync

      I would also like to know that. I’m pretty sure it was designed to improve the efficiency of Verizon’s customer raping. 

      • http://iamandroid.co/profile/rocktoonz Rocktoonz

        you just won teh interwebz!

        • Anonymous

          +1
          If it was the kind of efficiency we were interested in our bills would go down.

    • Kevin

      Improve the efficiency = make less people use them.

    • Some Guy

      “Based on their input, we believe the best path forward is to encourage
      customers to take advantage of the best and most efficient options,
      eliminating the need to institute the fee at this time”

      That means they were using the fee to more than just encourage the use of autopay to make sure they get their money.

    • Anonymous

      It was because the credit card companies charge roughly 2.75 percent for transactions using credit. They were trying to recoup that loss. Unfortunately, that loss is already written in to the bill within the plans. This is a fee every merchant pays for taking credit payments.

      • http://www.facebook.com/bloo21 Tereasa Moffett

        This is something that not very many people know about. People don’t think of business having to pay fines for allowing customers the “convenience” of paying with a credit card. Places often disguise this by requiring a minimum $ amount if you use your CC or a discount for paying with cash (ie gas stations).

        • Mojo

          Or already factored into the price you’re paying.

          • Another Guy

            Since it’s Verizon, I wouldn’t be surprised that they already factored the credit card fees into their overall plan prices. If anything, Verizon is just using this fee to herd people into using autopay (still uses a credit card). They called it a “convenience” fee instead of a credit card transaction fee to try get pass legal issues but apparently it may not get pass the FCC.

        • MattInPDX

          Which is actually against the terms of service with the credit card provider. 

        • Guest_one_two_buckle_my_doo

          Little known fact: Enforcing a minimum $ amount is actually against the merchant services contract a business signs when they decide to accept CCs.  If you do this and people complain, the CC companies have the right to fine or cancel your contract.  The idea is you wouldn’t have made the sale if you did not accept credit cards, so the 2-3% the business pays is a “small price” to pay.  Usually you just take this into consideration when you decide your prices.  Just part of doing business.  

      • Mikaboo

        Credit companies don’t charge fees for autopay transactions?

        • Anonymous

          Vendors the size of Verizon negotiate their rates through contracts. Autopay transactions are guaranteed income for CC companies. The rates are lower. Rates will also vary from site to store. There is a lot more involved then some flat rate like a mom and pop shop. 

          • Anonymous

            They charge 2-3% but the PAKmann2k didn’t say what their processing fee is… which is above that, and not a CC charge, amex has higher rates, but their processor might have a completely separate fee.

            Two different and distinct things.  Even before this announcement, I was not affected.

      • Anonymous

        They have been charging since day one for using credit cards. Why wait all these years to rape us? My credit union charges no fee at all.

      • Lane

        It’s called the cost of doing business. Plain and simple. I don’t charge my
        customers the $6.50 cost to travel over the Whitestone Bridge (each way) to the
        Tri-Borough/RFK Bridge that costs $6.50 (each way) to get to New York City or
        the ludicrous cost(s) to park my car ($20+ per hour in NYC), or the cost of
        gas.

        It costs every business to run a business and these are known as the
        operating costs. Verizon seemed to think that they were special, not, and it is
        great that the FCC stepped in to avert this cost from hitting millions of
        verizon’s customers.

        • http://www.facebook.com/Ryan57ford Ryan Chapman

          Yeah, I am pretty sure $90+ dollars a month per line is more than making up for the .85 cents it cost to swipe my card.

          I use gopayment from intuit and I get charged 2.5% and I don’t make my customers pay, if you want to get stingy with your customers, they wont respect you and leave.

    • http://www.facebook.com/profile.php?id=705034 Jeff Simpson

      It would motivate more people to use autopay, which is more efficient.

      With fewer people calling to make single payments, fewer people are needed to man the phones to give the same response time (or a faster response time!)

      As for the online one-time payments, I’m not sure. I think there is some amount of resources needed to chase down delinquent accounts, handle bad and expired cards, look out for credit card fraud, etc. Autopay or echeck are direct withdrawal from a bank account, so they don’t “expire” like a credit card, and fraud is much easier to track.

      I think Verizon missed an opportunity for good PR here. They could have announced a new $2/month discount for people who sign up for auto-pay. Heck, they could give $20 off a new 2 year contract smartphone purchase if they sign up for autopay and stay on it for 2 years. People would have done it in a heartbeat and praised them for it.

      • RadRich


        Autopay or echeck are direct withdrawal from a bank account, so they don’t “expire” like a credit card, and fraud is much easier to track.”
        This is how I pay my bill, thought the Verizonwireless website.  Even though I use my bank routing number, it’s still a payment through the website and I would have been charged the $2 fee.

        I don’t like autopay.  At times I may not have enough in my bank to cover the bill at the time it’s due.  Sure, it’s my bad, but I’m very familiar in my line of work with all the “rejected credit card” transactions that occur each month. (I work at a local newspaper and we print more than 1000 letters each week due to rejected auto pay. Now imagine how many Verizon gets?  We only have about 200,000 subscribers to our newspaper).

      • Anonymous

        Interesting take on it

    • Anonymous

      SEE “What the power of COMPLAING WILL DO!!!!”  :)

      • Anonymous

        I have a single line through Verizon, I started to complain about some things (had legitmate reason to)… they didn’t budge, I was drunk that night and googled Verizon CEO email… I found some request form, decided to complain to the guy and let him know the situation..

        Next morning, I got a call at work from an “executive assistant” after two days of playing phone tag, he finally offered me a $400 credit to stay with Verizon!
        It will be really hard for me to leave them now

  • http://twitter.com/batfandotcom Ben Rollier

    Wow.  Listening to your customers.  What a concept :)

  • http://twitter.com/ChrisCorp ChristopherCorpening

    Now if only Verizon would listen to us on what we want in our phones. Unlocked boot loaders to begin the list… 

    • http://iamandroid.co/profile/rocktoonz Rocktoonz

      No, bringing back the $30 unlimited data would top the list.

  • http://twitter.com/Danbaer Polar Baer

    Power of social media and the people !! Now if we could only have the same effect in Washington 

  • Anonymous

    AWESOME!  glad they finally lisented to their customers. 

  • http://twitter.com/iBolski Ivan Samuelson

    Now, UNLOCK THOSE BOOT LOADERS ON THE DROIDS!

    • Michael Forte

      Yeah if only they listened to us on that issue.

      • Anonymous

        No joke. Started posting this on every Motorola Facebook post. I am not alone, try will hear us.

        • http://www.facebook.com/profile.php?id=705034 Jeff Simpson

          Given that every other manufacturer has unlocked bootloaders, I find that “Verizon made us do it” statement hard to swallow. Verizon made no such request of HTC or Samsung… Time for Motorola to suck it up and make some decisions for themselves!

          I’m guessing the conversation between Moto and VZ was more like this:

          Moto: “Hey, want us to keep locking bootloaders?”
          VZ: “Sure, go for it”

          As opposed to what they want us to believe:

          Moto: “We really want to unlock bootloaders, would it be ok?”
          VZ: “Absolutely not. We will refuse to carry your handsets if you do that!”

    • Anonymous

      Buy a Samsung. Both the Droid Charge and Galaxy Nexus have unlocked bootloaders (other models might too).

      • Anonymous

        Rezound and all future HTC phones has unlock-able bootloaders too.

  • oddball

    Or they have enough problems with the fcc right now they don’t want another

  • Nerdy Desi

    Score one for the little guy. These big corporations really need to be taken down a notch. I still think its depressing that if all of us didn’t stand up and shout, they would have gotten away with it. If we don’t fight, they will trample all over us!

  • Taylor Blackley

    Wow first time ever Verizon actually listened to their customers?? 

    • Xfloggingkylex

      Everyone keeps saying they listened, but look at the history of the company… locked bootloaders, axing unlimited data… they don’t listen.  We got lucky that the FCC jumped into this and Verizon backed off.

      • Nerdy Desi

        You are correct. They didn’t listen, they just got coerced into doing so. Its not out of the kindness of their hearts.

  • WormDoes

    WE WON!

    • http://twitter.com/DivineDart Darren Braz

      The FCC Won

      • Dan

        This.

      • Crackmonkeys4hire

        The FCC had nothing to do with it. Customers complained and then Fox News picked up the story and reported it several times. The negative press pushed the Company to relent. If the current Democrat Party controlled FCC had gotten involved they would have forced Verizon to give free cell service to everyone until the company went bankrupt then the government would come in and bail them out at a cost that would be more than the company is worth. Then Obama would come in and make them provide free internet to everyone while the cost to government on a per person basis would be $2000 per month.

        • PC_Tool

          See folks?  ^^^This is how you do comedy.

        • Anonymous

          Do you have Aspergers or something? 

          I didnt know they made tinfoil hats big enough to fit your head…..what with all that bullsh(t in it.

          • Anonymous

            Yum, asparagus. My bad, wrong blog.

        • Endisky

          Ahhhhh haaahhh haaaahhhhh aaaahhhhh hahahahaha!!!!

          ….
          ….
          ….
          Wait, you’re being serious?

        • Anonymous

          The very first bail out started with Bush bailing the banks out, in 2007. Stop watching fox news

        • http://twitter.com/chisox05matt Matt Zwirn

          I like how you credit Fox news for breaking this story..like no other news outlet was reporting the fee. Lets all give a big round of applause to fox news for making the big bad corporation bow down to Fox news. You don’t find it odd that the very same day that the FCC was gonna look into it, Verizon backed down. Stop being so gullible you right wing nut job.

          • http://www.facebook.com/Ryan57ford Ryan Chapman

            LOL yeah, I think I read it on Huffington Post before I saw it on anything else… huffington is the polar opposite of Fox.

        • http://www.facebook.com/Ryan57ford Ryan Chapman

          CrackMonkey, you are a idiot.  Go back to Fox news so you can be misinformed about some more stuff.