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Verizon Confirms $2 “Convenience Fee” for Bill Paying, Lists Out Your Options to Avoid it

Just in case you weren’t ready to accept our report last night that Verizon has plans to institute a $2 “convenience fee” for debit and credit transactions associated with paying your bill on January 15, they have confirmed it. It does indeed start on the 15th of next month and will affect those that make “single bill payments” via the phone or online. Big Red wants to be clear that you have a number of options to avoid the fee, one of those being autopay.

Here are all of your options to avoid the fee:

  1. Electronic check online (My Verizon Online, My Verizon Mobile/Handset). Fee waived.
  2. Electronic check via telephone. Fee waived.
  3. Enrollment in AutoPay using credit/debit/ATM card or electronic check; fee does not apply
  4. Online from the customer’s home-banking service provider website; fee does not apply.
  5. Credit/debit/ATM card, electronic check or cash at a Bill Payment Kiosk, Panel or with a representative at a Verizon Wireless Communications Store; fee does not apply.
  6. Use of a Verizon Wireless Gift Card or Verizon Wireless device Rebate Card to pay a bill in-store, online or by telephone; fee does not apply
  7. Paper check or money order mailed to the VZW remit address on customer’s bill; fee does not apply.

And there you have it.

Via:  Verizon

  • David McCarley

    So I just got off the phone with Verizon and they are canceling this fee based on customer feedback.  They said this will be announced tonight. 

  • Jovan Givens

    Of course, change.org has a petition. I figure it’s worth signing.

    http://www.change.org/petitions/tell-verizon-drop-the-fee-for-paying-bills-online 

  • Anonymous
  • based on our agreement:
    Can Verizon Wireless Change This Agreement or My Service?

    We may change prices or any other term of your Service or this
    agreement at any time,but we’ll provide notice first, including written
    notice if you have Postpay Service. If you use your Service after the
    change takes effect, that means you’re accepting the change. If you’re a
    Postpay customer and a change to your Plan or this agreement has a
    material adverse effect on you, you can cancel the line of Service that
    has been affected within 60 days of receiving the notice with no Early
    Termination Fee.

    • remember if you have unlimited, you’ll lose it if you do that. i’d pay the $2.00 if thats the case. Why doesn’t everyone just use the app? it’s easy and waives the fee

  • Jed

    I’m surprised they don’t charge you for postage.

  • Ghostchaserjn

    I read online that ANY fee increases causes contract change, and even thoughg it is small print it makes the contract null and void..meaning they can be broken. I have been thinking of dropping the costly servise. Now I can. thanks Verizon!

  • Anonymous

    So glad I left big red and their greedy ways…sprint may be slower but I still get great signal everywhere I go at a fraction of the cost…LTE is not worth a $114 montly phone bill for me

  • Anonymous

    Like someone said earlier, just because u autopay or use any of the options doesn’t mean the CC company is going to waive their fees so what’s the point of this???? Ya thats what I thought.

  • Really Verizon?  Did you not think that this would be a PR nightmare?

  • Why

    Why does Verizon have to squeeze us more and more for every little cent. It doesn’t make sense, because the credit card fees they incur are mitigated by the number of transactions they do on monthly basis, and by how much they stick us for every stupid thing we want to do with our phones. This convenience fee is not convenient in any way!

  • Lorian Johnson

    All I did was get the routing number and account number for my checking accout and set it up as a check draft and I will get the fee waived

  • David Verba

    Just a heads up.  Verizon is also changing rates on their “administration fee”  
    $0.83 to $0.99 per line! 

    MATERIAL ADVERSE EFFECT is a $0.83 admin fee has increased $0.16, which is 19.3% 

    Verizon is OUT OF CONTROL.

  • HolyGrail

    Guys….I didn’t even know what an Electronic check was…..but came to find out, all it is – setting up a  bill pay with you’re bank online.   For example: on my bank…I clicked on Schedule a payment….it then asked me “search by company name”…Verizon wireless popped up….it will then ask you for you’re verizon account number which you can find on you’re My Verizon home page. It will save the info.  From then on you can pay every month when you see fit, by just adding the amount and the date for a one time payment…..without having to deal with that auto verizon bullcrap.

  • Steve Patak
  • Robert Goodin

    here the next move  verizon will only take papements every other friday or a late fee will be assessed to implement making our wallets fatter

  • Justin Ellis

    Verizon continues to be less and less customer friendly. 

  • Ryan Perry

    SMD verizon, SMD

  • Gjcgtcuk

    Just the simple idea of paying them… to let you pay them is insane. The people here telling everyone to suck it up are suckers who probably have lots of disposable income.

  • brandon jewell

    sorry for the double post…what i wanted to say is this. everyone go to the store and pay in pennies. this fee will go away in a month. and for those who think it is ok for big red to nickle and dime you…..there’s a sucker born every day.

  • brandon jewell

    listen people,this is real simle

  • Anonymous

    instead of complaining about something they tell you how to avoid…get off your lazy butt and go into the store and pay…or one of the other options…sheesh

  • Photonmedia

    So will VZW issue $2.00 “Convenience Credits” to all its customers every time their 4G LTE Network goes down??

  • TestMan

    Before you lash out at the Verizon employee remember this is driven by greedy banks and their transaction fees… NOT by VZW wanting to make money off you. Just look at your options and it will not effect you…

  • o.O

  • Alexander H

    Use of a Verizon Wireless Gift Card or Verizon Wireless device Rebate Card to pay a bill in-store, online or by telephone; fee does not apply

    Buy a VZW gift card with a credit card. Pay bill with VZW gift card. Double stick it to the man.

  • Courtney Poucher

    So dumb.  I can’t think of any good reason for them doing this.

    • TestMan

      Blame the bank, they are the ones making this happen for transaction fees

  • DDgarcia05

    Are we allowed to pay with a rep at the store? I’ve seen the reps be VERY rude to old ladies saying they have to pay using the Kiosk or they’d be disconnected. She even raised her voice to the old lady and say, “you better pay attention because I’m not going to show you again”.

  • DDgarcia05

    Does this in any way violates my contract which will then allow me to end it early without extra fees? I don’t want to, but its nice to know. Also, I hate autopay. When I had it with T-Mobile I was on the phone for 2 hours trying to get my money back they stole from me after the account was closed for a month. Autopay took my money a month after the account was closed and I had moved to Verizon because the system was set up to auto withdraw for a year by default. 

    • TestMan

      Why so you can cancel and then sign up again in 2 months when ATT fails you?? Just dont call in and ask to make a payment and you wont get charged the 2 bucks!

  • Om648rulz

    So if u pay ur bill in the store do u avoid the fee?

    • Anonymous

      yes….that’s one of the options

  • Anonymous

    The fees I don’t like are late fees when your already paying in advance.

  • i feel like im getting penalized for even paying my bill with my bank debit card – i dont like the autopay because then if im short any money, i get ANOTHER fee from my bank, overdrawn.  ;(  fees like this are popping up everywhere now.. not just verizon..  eventually there will be a fee for breathing in Verizons store.

  • Anonymous

    It’s still a bullcrap fee and they know it. Way too annoy your customers VZW.

  • Mojo

    Turned paper billing back on. Back to killing trees.

    • Ryan Perry

      me too, verizon is really getting annoying with adding fees

  • Alex

    Thank you for contacting Visa. We value your business and appreciate your writing to clarify merchant practices.
     
    Visa has certain regulations that all merchants which accept Visa cards must follow. Visa merchants are not permitted to:
     
    Minimum/Maximum – Debit
    Visa merchants in the U.S. are not permitted to establish minimum or maximum transaction amounts on debit card transactions, even on sale items.
     
    Minimum/Maximum – Credit
    A new U.S. law (effective July 21, 2010) has gone into effect, which now allows retailers to establish a minimum purchase amount oncredit card transactions. The minimum purchase amount must not exceed $10.  This minimum purchase amount does not apply to transactions made with a debit card.
     
    Visa merchants are not permitted to establish maximum transaction amounts on credit card transactions.  However, some government agencies and institutions of higher education may establish a maximum purchase requirement on a credit card transaction.
     
    Dishonored Check
    Visa merchants in the U.S. are not permitted to submit a Visa sales draft for a dishonored check.
     
    Check Out Fees (Surcharges)
    In general, Visa merchants in the U.S. are not permitted to pass on the merchant’s transaction fee to the cardholder as a Visa “service charge,” “service fee,” or surcharge,” even on sale items. A merchant may offer a discount for cash, check, and, effective July 21, 2010, debit, credit or prepaid.  However, the cardholder must be made aware of this prior to entering into the transaction.
     
    No Amount on Sales Draft
    Visa merchants in the U.S. are not permitted to require a Visa cardholder to sign a sales draft that does not have a specific amount indicated.
     
    Supplemental ID or Information
    U.S. merchants may not refuse to honor a Visa card simply because the cardholder refuses a request for supplementary information or Identification.
     
    Please notify the disputes area of the financial institution that issued your card of any merchant practices that you feel are inappropriate. Your card issuing bank has access to the appropriate Visa rules and regulations as well as to the Visa complaint forms, which should be used by your bank to document and file merchant complaints. It is not necessary for your bank to be the offending merchant’s financial institution in order to file a complaint for you.
     
    As an alternative, to report merchant practices that you feel are inappropriate, you may wish to contact the Visa Global Customer Care Services at 1-800-VISA-911 (1-800-847-2911) or go to our website at www.visa.com. When calling, please advise the representative that you were referred to file a complaint. The staff will be able to initiate a complaint form over the phone.

    • Cam

      Check Out Fees (Surcharges)
      In general, Visa merchants in the U.S.
      are not permitted to pass on the merchant’s transaction fee to the
      cardholder as a Visa “service charge,” “service fee,” or surcharge,”
      even on sale items. A merchant may offer a discount for cash, check,
      and, effective July 21, 2010, debit, credit or prepaid.  However, the
      cardholder must be made aware of this prior to entering into the
      transaction.

      That’s why it’s not a “service charge,” “service fee,” or “surcharge”, it’s a “convenience fee”.

      • Alex

        I believe that the “Convenience fee” falls under the same category. In the email sent to me from Visa those are some examples. No matter what VZW is calling it they are tacking on an extra charge to pay by Visa, or any other CC. It would be acceptable if VZW discounted your bill by $2.00 for paying by check & charged full price to pay by Visa. But it is against visa’s terms to charge extra to have an extra fee. 

  • Stop The Crying

    i don’t see what the big deal is there are a lot of options still available

    • Bejee

      Except for the option I want to use.

      • Stop The Crying

        but you have options.

    • Anonymous

      What if DL was going to start charging you to pay a penny for every post on this blog? It’s just a penny! You can avoid it by not posting and taking up server space. =)

  • Windhoarse00

    So they want us to pay them so that we can pay them!!! Stop the madness!!! Occupy Verizon!!! If we go for this we deserve everything we get. Say no to beyond ridiculous verizons “inconvenience” charge!!!

  • Anonymous

    I already pay my verizon bill from my bank’s online bill pay…pretty easy

  • WHAT A BUNCH OF FRIGGIN RAPISTS…

    • Anonymous

      Can’t rape the willing….

  • “Electronic check online (My Verizon Online, My Verizon Mobile/Handset). Fee waived.”
    So, just payed my bill this way.. its a freaking checkbox that still uses my debit card.. super simple.  #notmadanymore

  • JohnPA2006

    Much ado about nothing.

  • Outraged
  • katie

    auto-pay?? i dont think so! they mess up my bill all the time im not letting them take my money without me being the one to initiate the payment!!

    • Anonymous

      this is why I refuse to auto-pay any service that is not a static fee

    • Anonymous

      AND THEN… it’s never a straight refund! It’s a friggin credit to your account, which you have to bird-dog for at least two billing cycles because the credit never “sticks” or there’s no record of it by the last rep. AND if you don’t catch it within three billing cycles, you lose!

      If I had $2 for every anuerism I’ve had over the last 8 years of VZW billing, I’d be a mazzillionaire!

  • Treknologist

    I’ve been doing option 4 for years.  Easy enough. 

  • Ann Ramey

    When Verizon can manage their 4G LTE network with 100% success, I will 100% enroll in AutoPay.

  • DJyoSNOW

    Or with a rep at a vzw store. I like it, now I can waste every ones time! Lets flood~flock the store. Nah, no new phone just paying my bill Lolz

  • Reported to the BBB just a moment ago, you should do the same.

    • Anonymous

      Great, now waste their time too?

      • Or just be a dick about it. Attitudes like that are the reason Verizon gets away with this crap. If it’s a waste of time then they’ve already won.

        • Anonymous

          VZW “gets away with it” because people like you freely choose to do business with them…  VZW wins the moment you agree to their terms. If you disagree then simply let them know why and take your business elsewhere.

          • Yea, and I probably will. They only get away with as much sh*t as you allow

          • Anonymous

            My bigger point was that contacting the BBB over this is a complete waste of everyone’s time. Doing that will in no way impact VZW.

          • With all due respect? Grow a pair.

          • Anonymous

            Is that a question, a statement, or both?

  • Drinksprite

    typical….

  • As soon as VZ starts breaking our bills down into “hours of service provided this month”, and actually doesn’t charge us for the outages that seem to be daily occurrences, I’ll be happy to sign up for auto-pay.

  • I was freaked out but then I looked and realized that I was already paying with Electronic Check, it also since it is a direct debt of the account I dont have to worry about it pending for a few days its the day I schedule it to come out. 

  • You guys are getting ridiculous. The fee is only for people who pay every month using credit cards over the net. This is because the credit card companies are charging Verizon more to complete transactions. This cost is just being passed down to the consumer.

    • EC8CH

      Yeah people… quit whining.

      Just because Verizon’s is getting charged more for something doesn’t mean they should have to pay for it.  That would take money out of their profits.  It’s YOUR responsibility to pay for any increased costs that Verizon encounters. Sheesh!

    • And what do you think the credit card companies charge them when we pay with the same credit card via AutoPay? You think they wave it too? Get real.

      • Anonymous

        There is also just the ‘cost of doing business’ that absolutely should not pass down to the consumer/customer. They are in the service business! They already make a shit-ton of money on text messaging which doesn’t cost carriers a thing! I say IF there is a cost to any cell carrier for CC transactions, take it out of their ever-lovin cash cow goldmine of text fees!

        And what about when you pay for equipment and accessories with a credit card? Will we see a $2 convenience fee then, too?

        http://www.wired.com/gadgetlab/2008/12/text-messages-c/
        http://gthing.net/the-true-price-of-sms-messages

        hulking out has commenced

    • JJ69Chev

      yes because the $300+ im sending them already isn’t enough to cover the credit card usage fee….

    • Androidguy

      And that is justifiable? I worked for a large company in the finance dept. We pay about $20 million a year in credit card fees which is nothing more than letting people pay with their card. We look at other ways to offset that cost and have been successful. We have NOT raised our prices to our customers.

      • I’m sure those fees are incorporated into the price of the goods you sell then, so everyone is paying them instead of just those that pay with cards.

  • EC8CH

    8. Switch to Sprint?

  • Sschaper

    this is a direct result of the Democrats attack on banking – this fee is then passed down to the consumer, which my CU was warning us about months ago.

    • EC8CH

      “Democrats attack on banking”

      was that Barney Frank I just saw walking into a Bank of America with an AK-47?

    • Juount

      Shut the hell up.

    • Kristin

      Yeah sorry, you’re an idiot.  This has nothing to do with the financial reg reform bill and everything to do with Verizon’s gouging ways. 

    • Anonymous

      LOL! LOL! LOL! That’s all I got on that!

    • Anonymous

      seriously dude, This shows less knowledge you republican learn from Fox news. Go get education first. This is nothing but corporate greed

      • WRONG..  the law which use to allow them to charge 44 cents for large transactions was lowered to 22 cents. and while they use to charge much lower than 22 cents for low purchases such as redbox, coffe shops etc. they are now charging 22 cents a transaction.  so redbox upped their price to 1.20 to counter the 20 cents. verizon meanwhile is upping their 20 cents higher charge to 2 dollars. the bill caused this. they(the banks) tried to start charging 5 dollars a month to card users but when people started closing their accounts that went away.  now we are all getting charged more from the lower billed companies such as redbox, coffee places..verizon…  but do you think the big box items that use to get charged 44 cents and are now 22 cents are lowering their prices.. NO..  i dont care if your liberal or conservative but at least have some idea of what your talking about. 
        as for the 2 dollar charge from verizon yes this is greed.

        • Anonymous

          Again Seriously dude, Are you Fox reporter or very much all day Fox news viewer who is not interested in main issue but to blame Obama and why I am saying this because you started reply with big WRONG on my corporate greed theory and after your explanation you end up agreeing??????
           

          • Anonymous

            Also Verizon price increase is to dissuade more attentive customer who audit their bills then make payment. Dissuading these users will help to reduce the number of disputes raised by their incorrect charges. Killing 2 birds with one stone more revenue without any additional service , Stop people calling out their incorrect charges and let them deduct amount automatically every month.

    • AndroidDean

      All of you people giving Sschaper a hard time really need to stop drinking the kool-aid.  This is a direct result of the reform bill.  The corporations are being charged more to use credit/debit cards so, of course, they will pass this onto the consumer.  It sucks but it is what it is.  If you disagree, so be it.  Calling someone an idiot because they post their opinion is typical lefty bias.  One more thing…before telling someone to go get an education, maybe a certain poster should proofread their own post.

  • Anonymous

    Is there a fee if I want to pay via Google Wallet?

    • FortitudineVincimus

      They dont’ take Google Wallet.. oh wait, no one does

      • Anonymous

        Homo Depot does

        • Jovan Givens

          That was cute. Do you always lace your nascent sexuality in tech posts?

      • Anonymous

        Footlocker does.

  • When will Verizon start accepting Dwolla?

    • Anonymous

      Not sure but I think they accept BitCoin payments. Then again, probably not!

  • Anonymous

    The credit card companies are to blame for this. They raised their fees and now they get passed on to the customer.

    • Androidguy

      That is true, but so what? Other companies are not doing this. The merchant needs to find other means to offset the credit card expense. Not pass it to the customer. Plastic is not going away as a form of payment or purchasing goods. 

      • But if plastic becomes less efficient for companies to take they can charge more to deter it.. My college charges 3% on top of tuition if you pay with a credit card..  Why do they ” need” to cover it for the consumer?

        • Anonymous

          Because we are doing them a massive favor by being their customer???

          • I’m not doing Verizon any favors by being their customer, I purchased their product to fulfill a desire because it is the best available product, not as a favor.

          • Anonymous

            Wow. Okay Tyler. Color it how you like. Fact is when you spend your money patronizing a business, the business should be appreciative…ESPECIALLY so when you have options to spend it elsewhere. You want to take the position that no other business offers what you desire? Go for it. Verizon should STILL appreciate that you choose to spend your money with them.

            I hope I’m mistaken, but it sounds like you might be thankful to Verizon for existing and selling you overpriced equipment and for charging you insane amounts to use their network. If this is the case, I feel bad for you son. You got 99 problems but Verizon ain’t one!

          • Overpriced relative to what?  They sell MILLIONS of phones so obviously they aren’t priced out of most consumers price ranges, and plenty of people on welfare have iPhones anyway.  Every business figures out where marginal revenue equals marginal cost and sets their price accordingly, and so Verizon charges exactly what the market dictates.  If it was really that insane, everyone and their brother wouldn’t have a Verizon smartphone.

          • Anonymous

            You seemed to have missed the point entirely and divert to another issue altogether. Serious question: do you work for Verizon?

  • Anonymous

    Redonkulous.

  • Dang I was going to call them today or tomorrow to break a contract with them anyway…I would propose that a $2 additional fear has a material adverse effect on me (Im not using autopay), so I might be able to break my contract without an ETF!

    Thoughts? Anyone think this might work?

    • Daniel Kuecker

      Really would like to know this.  If true, I’d drop them immediately.

    • If that doesn’t work by itself, pull the fact that there have been about 4 data outages this year that have affected your business and livelihood.

    • Has about a .00000000001% chance of working, since they gave you tons of options to not pay the fee

    • Anyone any time can get out of their contract with VZW without an ETF. Just tell them you are moving out of the country. Bam, done. They will disconnect with no problems and charge no fees. It’s why I have no problems signing contracts there. It’s one of those handy tricks you learn by working for the company.

  • Irie

    I just started an online petition against this fee on Change.org.  Click the link below to sign it and share with all your friends to stop this absurd fee.

    http://www.change.org/petitions/verizon-wireless-stop-verizon-from-charging-a-2-fee-when-u-pay-your-bill-online-or-by-phone?share_id=KzXpdumiBU&

    • palomosan

      Did you read the post, if you’re registered then you don’t have to worry about it.

      • Windhoarse00

        Palomosan Your either an verizon agent or verizons idiot!!! Either way your screwed!

        • palomosan

          I’m not screwed since I’m register online, it’s that simple, I understand some people may not have that luxury but most of us here, I’m sure have a computer?

    • FortitudineVincimus

      I hate change.org.. way for people to hide behind that website and spam the shit out of the person they are complaining about. I saw one of my clients get harassed to death by this stupid tool all because of a choice comment made by one of their sponsors in a video they produced. Change.org is for puss***

  • Kris Brandt

    What does “single bill payments” mean?

    • EC8CH

      not autopay

    • It means that you pay with a debit or credit card over the phone or online and do not have it autopay. 

  • Anonymous

    My contract is up pretty soon. Depending on how this shakes out, I may switch (not that I have a large number of great options). I’m hoping that if enough people complain or threaten to switch carriers, Verizon will do the same as BoA and forget about the fee increase. If not, maybe I’ll give Republic Wireless a shot after all (wish they’d get better phones). 

  • Anonymous

    Big Red charging this fee is ridiculous!!! Maybe they should reinvest this money into their 4G issues and stop having outages 😛

    • Heh, I wouldn’t complain

      • Anonymous

        It’s your right to complain and if Verizon isn’t giving you the service that your hard earned money expects then ehll yeah complain. If you like throwing your money away then hey, throw your money at me I’ll take it lol

        • Well, I’m not throwing money away because I won’t be paying the $2 fee, and you have a right to complain, but they also have a right to ignore it and laugh all the way to the bank.  So you’re just wasting your time

          • Anonymous

            Yeah lol that my be true but I have the number to the lady that handles complaints and I’ve had pretty good success so far when Verizon has messed up my account and recieved a new device because verizon messed on a couple of issues as well. So complaining is the art of whining to to the right person that can take action lol

          • Well if you have a legit grievance, yes, complaining can get you places, but complaints such as HOW CAN VERIZON TRY TO MINIMIZE COSTS AND TRY TO MAKE MONEY?!?!?!!??!?!? just waste your time.  “This phone you sold me broke” is an entirely different story.

          • Anonymous

            LOL True 🙂

  • MJZ

    pay at the kiosk.. then grab a rep and ask them 20 questions just to waste their time. 

    • EC8CH

      A coworkers G-Nex can send beams, but won’t accept them.  Gets a message “Unfortunately NFC service has stopped”.  He went to a VZW store and asked if there was anyway they could verify his NFC chip was working properly.  They looked at him like he just stepped out of a spaceship from Mars.  After he explained what NFC was to them, they asked if any phones coming out in the future would have NFC.

      true story

      • QtDL

        I get these clueless people all the time when I’m there as I got blank stares when I asked about the Galaxy Nexus a while back. Now I know exactly who to ask for – the resident Android nerd at my corp store. He’s the only one that seemed to know any of the hardware questions I asked.

      • EC8CH

        Turns out a task killer he had installed was killing the NFC service from running.

        I gave him an earful about the uselessness of task killers.

    • palomosan

      People just register a card and get it over with, stop winning over something so simple, it clearly says for those that do single payments.

      • Windhoarse00

        Just what! If someone makes a ridiculous request you should not entertain or act upon it. Pay them so we can pay them! The ridiculous – ness wont stop there if you go for that. I guarantee it!!!

      • IHateTrolls

        Quite the simplistic way to look at it. Conversely you may want to consider not WHINING about the opinions of others.

      • icedrop

        Some people actually like to make sure their bills are correct before forking over the cash to to said corporation. Never easy getting your $$$ back once they have taken it.

    • So its not worth it to pay $2, but it is worth it to drive over to a kiosk, and waste tons of your time asking questions to stick it to “the man” (but really only to some low level rep)?  Great economical decision.

  • Atb151

    this is big red trying to make more money

    • RedBMaster

      It looks like they are trying to get people to sign up for auto bill pay, as there is no fee associated with it.

      •  exactly, they dont care about you being single payment, they just want the auto bill, makes less people be late on their bill and also probably gives them a fee break from the credit card companies.

        • EC8CH

          maybe they should give a discount instead for people who enroll in autopay???

          …..NAHHHHH

          • LOL that would require them to lose out on possibly making a couple bucks more without doing anything.

          • but that runs counter to their goal of trying to maximize profit

    • Anonymous

      know any for profit companies that aren’t in it to make more money?

  • ksat

    This is STUPID….   now, we are paying Verizon for automation?  I don’t get it!  Paying online was supposed to save the companies money – not allow them to make more doing it! 

    • No if you use autopay you aren’t

      • juscozimme

        Using autopay leaves you open to any fee the company applies.  The company loves to profit so, they will continue to find a way to make more money,  The options listed are the same options most people use already, except now they want to control the way you pay.  This whole mess will lead to the customer being charged for mistakes the company has made. 

        Now think about it.  The customer was able to receive unlimited data for 29.99.  Then they said oh no…………..lets minimize the data to 2GB for 29.99 etc.  These plans pissed off the consumer and new consumers and profits declined so……….before the end of the year how about giving the consumer 4GB for 29.99.  This is the famous one time special.  Truthfully, this is the gottcha, because many people won’t use 4GB worth of data unless you are a power user.
         

  • Xfloggingkylex

    Verizon is just taking advantage of their status right now and abusing the hell out of it.  They are luckily they have arguably the best network (though I think we have all seen ‘reliable’ is a joke) because if sprint or AT&T pulled this after network issues people would up and leave.  I need to find a good alternative provider because I’m tired of their crap.

  • Wait, I thought the whole issue with the Durbin Amendment was supposed to help retailers keep more of the interchange fees and save the consumer money? I think this is the opposite. Thanks again Dick Durbin!

    • Anonymous

      Your disdain for this BS lies with the Big Banks and Corporate America. Instead of following the intent of legislature they find the loopholes and pass the ‘savings’ on to us. Thus keeping their profits and revenues humongous!

  • Anonymous

    Verizon is getting ridiculous.  I get it that they are cutting costs.  I am sure credit card fees on their end take a huge chunk of revenue but they also charge two arms and a leg already and chomping at the last leg now.  Getting sick of VZW.

    • Then pay in such a way that they dont have to pay those fees and everyone is happy

  • Bobby Jordan

    How can it possibly cost more to process an online transaction than a paper check. Everyone should start sending Verizon paper checks. 

    • Irtechneo

      I agree 100%.  Everyone should start sending in paper checks.  They will have to pay their finance/admin department overtime to process them all.

      • Anonymous

        and then they will come up with another *fee* to pay for that too….

    • Anonymous

      This is my field… I work in Treasury/Cash Management…. and implement these types of services for clients such as this.  It costs less than one shiny nickel to initiate an ACH transaction to complete this type of payment… whether it’s “automatic” or one-off on demand.  This is highway robbery…

      • EC8CH

        robbery????????

        THIS…. IS…. VERIZON!!!!!!!!!!!!!!!!!!!!!

        • Cb2000a

          Exactly and that is why I am no longer with them….

      • Robert Goodin

        This isnt for convenience ITS FOR PROFIT…………

  • Negativerxn

    So ghey.