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Verizon to Charge Customers $2 Fee When Paying Bills Online or Over the Phone Starting January 15

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Time to set up “auto pay” through your Verizon Wireless account. According to our sources, Big Red will start charging you a $2 fee both over the phone and online for your monthly bill transaction unless you have your account set up to pay automatically. I know this news won’t excite most of you, but know that there are still plenty of options to get you out of having to pay this “convenience ” charge. We have all of your options listed below. This new $2 fee will allow Big Red to “continue to support these bill payment options.”  Mmmhmm.  

Below is the confirmation that has been released by Verizon.

Customers Encouraged to Use Options to Avoid Single Payment Fee That Starts Jan. 15

Verizon Wireless offers customers numerous free and simple payment options and we encourage customers to use those options. Starting January 15, a new $2 payment convenience fee will be instituted for customers who make single bill payments online or by telephone. There are a couple of exceptions. See below. The fee will help allow us to continue to support these single bill payment options in these channels and is designed to address costs incurred by us for only those customers who choose to make single bill payments in alternate payment channels (online, mobile, telephone). It is waived for those who pay by electronic check or enroll in AutoPay — we encourage customers to use those or other payment options that incur no fees. [See complete list below.] The telephone and online single payment fee, which takes effect January 15, will be disclosed up-front and throughout the transaction.

There are numerous payment options available to our customers where the fee is waived or where no fee applies. They include:

  1. Electronic check online (My Verizon Online, My Verizon Mobile/Handset). Fee waived.
  2. Electronic check via telephone. Fee waived.
  3. Enrollment in AutoPay using credit/debit/ATM card or electronic check; fee does not apply
  4. Online from the customer’s home-banking service provider website; fee does not apply.
  5. Credit/debit/ATM card, electronic check or cash at a Bill Payment Kiosk, Panel or with a representative at a Verizon Wireless Communications Store; fee does not apply.
  6. Use of a Verizon Wireless Gift Card or Verizon Wireless device Rebate Card to pay a bill in-store, online or by telephone; fee does not apply
  7. Paper check or money order mailed to the VZW remit address on customer’s bill; fee does not apply.

Update:  They gave into customer complaints and have now decided not to institute this fee.

Cheers ___ and  ___!

  • Dsparil

    If you read, you can pay online with an electronic check without auto pay to avoid the fee. You’re only going to need your bank account number and routing number. They are only charging you the fee for using plastic to pay online.

  • Bgibbsunc

    So will i get charged if I do online banking?

  • CapnShiner

    I think the idea of charging a fee for any method making a payment for any service is completely backwards. How does is make any sense to do something to discourage customers from paying their bill? I understand trying to recoup costs and passing on fees they get charges from banks but why not just increase the fees for NOT paying the bill on time? Don’t punish people who are responsible enough to pay on time by credit card each month without autopay. The reason the transaction fees are increasing in the first place is because of the people who don’t pay their bills. Punish them instead.*

    *Disclaimer: I use autopay, so this doesn’t even affect me.

  • Terry_nolting06

    Well, I guess instead of using my debit card, I’ll be sending a check. Hope they don’t mind the wait……

  • Anonymous

    Why don’t they just come to my house and stick a gun in my face and take my wallet. It’s getting about as ridiculous. The more we pay, the more they take. It’s simple economics. All of these comments I’m reading below should be made via secure message to VZW on your named account.

  • Anonymous

    I pay my bill through my bank’s bill pay service, will I still be charged $2?

    • ROB

      Doesnt look like it. It says from your home banks website so thats what I assume billpay is. Now to check to see if the bill pay has a fee…what fun.

    • tripod

       No.

  • Deltaechoe

    Here we go again, another new nickle and dime policy.  It’s about time the FCC and BBB step in and stop these corporations from sticking it to consumers.  All the mobile carriers keep getting worse and worse, with more fees and less reliable service, it’s time for a massive overhaul of the mobile communications section of business.

  • Tsteege

    Well Verizon, you will be receiving paper checks from me as well from now on.  I like to have some control in how I pay my bills, as it is my money even though you “think” differently.  Way to engage your customers, usually in business you want to do it in a positive nature, but if negative works for your then by all means, keep pi$$ing off the hands that feed you…

  • http://profiles.google.com/jimmurray001 James Murray


    Time to set up “auto pay” through your Verizon Wireless account.” 
    Time to leave Verizon.  Another huge corporation not happy with the billions in profits every quarter sticking it to the consumer.

  • http://twitter.com/Jester_EE Matt C

    We should all go to one of their awful stores once a month and pay in pennies

    • Anonymous

      I’d sign up for that. Jacksonville ready to piss off VZW. My monthly is about 350 dollars, I’d love to throw a bag full of pennies on the counter.

    • John Davids

      You know that stores can refuse the “pay in pennies” trick, right? The myth that any creditor cannot refuse pennies as legal tender is quite false. They can and they will. The only thing you will accomplish is making an public ass of yourself.

      • http://www.koveleski.com koveleski

        How is it possible to refuse the pennies, being that they ARE legal tender? If that’s how I choose to pay, why is that something they can refuse? 

        • Anonymous

          So is paying with a $1000 bill… doesn’t mean they have to accept it.

        • http://www.facebook.com/people/John-Alexander-Thacker/597252629 John Alexander Thacker

          They can refuse to sell you the item, thus not incurring the debt.
          However, in this case, you already have a debt to Verizon, so they have to accept pennies.

      • Wyveryx

        http://www.snopes.com/business/money/pennies.asp
        Actually unless they state it in the contract or at the store prior to payment, it is legal tender.
        I don’t see any signage saying that they don’t accept pennies for payment.

      • DaveJ

        John Davis,

        According to the Federal Reserve Act anyone in the U.S. must accept “Legal Tender” for all debts public and private to satisfy those debts. If this was not a law then the banks could refuse your mortgage payment and make you give them something else in exchange.

        So although I am not a lawyer the fact that we have a law on the books that says legal tender must be accepted to satisfy all debts public and private would setup a heck of a case against Verizon or anyone else that refused to be paid in pennies. However last time I checked their store representatives do not handle billing and refer you to an automated Kiosk thereby making it a moot point anyways.

      • http://www.facebook.com/profile.php?id=75200646 Stephen Cox

        Only if its a new transaction, like you are going to buy a new phone.

        However in this case you are paying a bill and they have to take any legal tender to settle the debt – that is required by law. It’s even written on our money.

  • Anonymous

    I figured pay online meant pay through your bank… but apparently I can do so with no charge? wtf, what other online payments are there?

    • tripod

       This fee is for when someone calls a Verizon Operator, and then provides them with all the info printed on one of their checks so that their bill can be paid. This is usually done by people who are late in their payments and need to pay urgently. Verizon then submits the info to the bank as a debit. The bank charges Verizon for this. Many companies charge a processing fee for lazy customers who pay their bills this way. If you pay through your bank’s site, or mail in a check, there is no $2 fee.

  • http://twitter.com/AaronVerhoeven Aaron Verhoeven

    I heard you like charging, so I put a charge on fee on that charge so you can charge while you charge!

  • http://twitter.com/clintphare clintphare

    Really Verizon?

  • DBK

    Isn’t the kiosk just a physical version of the My Verizon app and the online service? And yet there’s no fee to use your card with it? Wha?  O.o

    (please correct me if I’m wrong, though)

  • Craig

    Another mistake on the part of VZW and I have a feeling that they will come to regret this. I can understand the added cost of a human accepting payment via phone but the online cost is static whether it is submitted manually or via auto pay. The costliest method would be to have customers come to your brick and mortar store and use a CSR for payment. These companies like our cash strapped governments are just looking for added ways to make money regardless of how they do it or who they might offend.

  • Anonymous

    Why is everyone complaining when it only takes about 3 minutes to setup? If you dont want to get charged the extra fee just setup the autopay. Other companies have been doing this for years verizon just started it.

    • http://twitter.com/binglut9 Brian

      Were all complaining because once again verizon is trying to nikel and dime theier customerd

    • dreedy android

      Maybe because in todays economy, alot of people are living from paycheck to paycheck and just don’t have the ability to set up an autodraft.  I have autopay set up but it still pisses me off that they would do this.  They are nickel and diming their customers to death!  Setting up autopay for many people just can’t be done right now.  Alot of people just can’t do it b/c they don’t have the money in there on a consistent basis.  It’s just wrong…period. 

    • http://www.facebook.com/profile.php?id=75200646 Stephen Cox

      Maybe some people have multiple bank accounts and pay their bill out of different ones from month-to-month. Autopay won’t work in this situation.

  • http://www.facebook.com/WindowsServer2003 Joey Camp

    AT&T….

  • Anonymous

    This sounds more like they are simply trying to pass on the cost of credit and debit payments. Maybe there are lots of people paying only small portions of their bill at a time, and each time, the credit card companies charge, and they just want us all to share the cost. I know a local major grocery store chain who stopped accepting credit cards because of the fees, and they didn’t want to pass the cost on and raise their prices. I doubt it’s just Verizon wanting money, it’s probably much more. I usually by schedule payments through online banking, or even myverizon app.

  • a132

    Seriously?

  • http://twitter.com/hiltoab Aaron Hilton

    Everyone needs to mail in paper checks.  Do you have any idea what it costs a company to open envelopes and process paper checks?..a lot less than the credit card fees they are trying to save.

    • PC_Tool

      Do this, people.

  • Babyboy14622

    Thats f’d up. Anyone else agree about a fee shouldnt be charged.

  • http://twitter.com/smariani Simmon Mariani

    This is a direct result of the Durbin Act limiting fees on debit card transactions.  Just thank Congress for protecting the public, now the fees just get passed on to the consumer.

    • Anonymous

      But you aren’t allowed to pass those fees on to the customer. That is in all of the credit card companies retail agreement. If they catch you using a surcharge they can shut you out – although Visa and Mastercard probably get way too much business from VZW to actually follow their agreement.

  • GNEX(MOTOX)

    hmm, pay by check anyways so no affect on me.. 

  • Airtimestudios

    I was going to change to Verizon when my current contract was up but with all the latest outages and now this…is there truly any of these phone company’s willing to step up and offer their customers what their actually paying for every month?

  • Bewara2009

    …..

  • http://twitter.com/balinor_tx Balinor of Texas :)

    Come on RepublicWireless !!!! :) 

  • Magnious

    Wow, I thought the cost of Paper, and mailing out tons of letters every month was more cost than getting an electronic payment.  I guess I was wrong.  Maybe I will go back to mailing in checks, since apparently that’s what they want me to do.

    • Anonymous

      It is more expensive to go with paper. This is purely a greed move.

  • Ems170

    http://www.bbb.org Better Business Bureau. It takes less than 5 min to file a complaint. Enough is enough. They obviously get enough to warrant a whole section on wireless complaints.

    • Anonymous

      Done and done. 

      • http://www.facebook.com/profile.php?id=631259687 Justin Hall

        Also done. This is ridiculous. As if they need anymore money from us. I pay just shy of 200 dollars a month for 2 phones…my friend is on Sprint (though their service is terrible) and he pays only 200 dollars a month for 5 phones, 2 of which are “4g” and that includes UNLIMITED everything. I get 1400 minutes and unlimited data on one phone and 2GB on the other…RIDICULOUS

        • http://www.facebook.com/WindowsServer2003 Joey Camp

          I sure love my AT&T. It may not be perfect but I don’t get hit with fees all the time…. I had Verizon…Won’t ever catch me messing with them dirty wh0res again.

        • http://www.facebook.com/profile.php?id=75200646 Stephen Cox

          I’m on Verizon and I pay $200 for 5 smartphones a month. Are you grandfathered on some old voice plan?

  • http://www.facebook.com/people/Dave-Bailey/100001516454772 Dave Bailey

    y are we paying for service we barely get

  • Les

    I guess they didn’t learn anything from the BofA thing.
    Ill go to another carrier. That’s free.

  • http://www.facebook.com/people/John-Alexander-Thacker/597252629 John Alexander Thacker

    Though I think it’s dumb, if you look at the picture, the bolded text specifically says that it applies only to credit card and debit card payments.  Bank account payments still don’t have to be auto pay to be free.

    That of course makes sense, since Verizon pays a transaction fee to the credit card and debit card issuers, but ACH transfers (from bank accounts) are free.

    • Mrk4312

      So it’s basically a credit card surcharge then?  Aren’t they not supposed to do that?

      • http://www.facebook.com/profile.php?id=75200646 Stephen Cox

        No they are not. It’s in the terms of the merchant agreement.

        • http://www.facebook.com/people/John-Alexander-Thacker/597252629 John Alexander Thacker

          True, but Verizon might be big enough to tell the credit companies to pound sand if they don’t like it.

          The credit card companies are charging a fee.

          I mean, heck, I use my credit card (which gets cash back, but charges Verizon a fee) rather than my checking account (no cash back for me, no charge for Verizon) because I’m greedy.  So do other people.  Hardly surprising that Verizon wants to make this change, they’re greedy like me.

  • Anonymous

    and we should charge them everytime the network is down…………

  • Theraskell

    They dont say anything about paying your bill in person at the store. I guess I can just do that.

    • http://www.facebook.com/WindowsServer2003 Joey Camp

      Make sure it’s a actual corporate Verizon store not a “kiosk” store. Otherwise, the Kiosk stores charge like $2 or something to pay your bill in store.

  • Anonymous

    how about giving me a $2 credit every time the LTE network crashes and then $4 credit every time it crashes and takes down both 3g/4g.

  • vaocmo70

    Really? Convenience fee? Come on Verizon, how silly is this! With their rates as high as they are, they are lucky to get my payment to begin with.

  • Anonymous

    They should have said the charge was to make LTE more reliable. We’d all be dancing in the streets right now.

    • Forever Complainer

      No, I’ll still complain by saying I’m already paying more that for other carriers because of their network is supposedly reliable.

      • Anonymous

        That is a good point.

  • R2so1000

    Does this mean I can cancel my contract and renew to upgrade my phone like back in July 

    • http://twitter.com/JsinLegacy JsinLegacy

      I don’t think so 

  • http://twitter.com/JsinLegacy JsinLegacy

    Its not that I can’t utilize auto-pay its just I like to look over my bill before I just hand my money over. Verizon seems to like to sneak extra charges in from time to time for some apparent reason.  I like to catch those before hand.  Its easier to give my money than it is to get it back.  

    • http://www.facebook.com/WindowsServer2003 Joey Camp

      They love to sneak extra charges in. Hence why I left the freaks.

    • Phoenix2088

      With auto-pay, the bill comes in well in adva.nce to the actual pay date. So any billing errors are a non issue.

  • Anonymous

    So, Verizon is charging us to pay our bills?

    Mind = blown.

  • Matt1

    Let’s not take the rage out on this post, instead call up verizon, post on their forums, facebook, twitter about it. If enough people do it then they’ll think twice about it

    • not happy

      I agree ! Just like Netflix earlier this year when they tried to split up the company. People bitched enough and they backed down ! If we make enough noise, Maybe they will retract this service charge. Come on everyone post on there forums and facebook and twitter ! Its bad enough there 4G service sucks already and now they want to start charging for paying your bill. Ya its only $2 but these days its a lot to me especially when gas is so expensive. F you Verizon ! 

      • RW-1

        That’s because netflix isnt going to cost you upwards of $450 or the cost of a phone to leave ….

        • spiritfiend

          If they change the terms of the contract by adding a fee, you can break the contract without a penalty.

          • Anonymous

            but they’re not changing the contract, I’m pretty sure the contract does not say that online bill pay will be free

          • Jared Swets

            They still will not let you do that.. When they upped their service charge fee a few months ago they still refused to let me cancel my service (it was 100% in the contract that I could leave, trust me) but they did knock $10 dollars off my bill every month.

          • Mitchell Roth

            Watch this tutorial and take notes so you’ll be prepared to get out of your contract (if you want to) next time they up your fees, etc. This guy has it down.

            http://www.youtube.com/watch?v=nYUAnnCFscw 

    • Logan Powell

      This is a good way to go about it. Please though don’t be a dick to whoever you talk to. Just let them know you disapprove. I can’t wait to deal with the backlash from this tomorrow at work. Yay…

      • http://twitter.com/rushb83 Brandon Rush

        I agree, calling customer service and visiting a retail store is not going to do much.  I’m sure everyone you talk to disapproves of this as well, but cant do anything about it.

    • http://twitter.com/jakechance Jake Chance

      Agreed, if enough people do they’ll have to rethink their latest money grab. Personally I’d like to charge them a $2 fee for my having to read their bill every month to look out for the “errors” they so prone to. And what about a fee for failing to deliver the constant service I’m paying for?

      It’s not that $2 is so freakin’ much, it’s what it stands for and how these companies feel they can make additional money off their user base when they’re already raking in cash hand over fist and limiting their precious bandwidth.

  • http://twitter.com/starnovsky Stan Tarnovsky

    How about paying me back my $$$ then your network is down, Verizon?

  • Mujuboo

    Am I going to have to pay a “reliable LTE network” fee if I don’t want my data to get cut off every week?

    • Jeremy Turnley

      At this rate, it looks like no matter how much you pay that’s going to happen.

    • Anonymous

      So.. Verizon is telling us that if we use their “Auto Bill Payment” bill to our credit cards, we won’t get this fee?

      Thank you Verizon! you are the best….

  • Dank

    “2 dollars!!!!”

    • http://profiles.google.com/racer7 Jason Willadsen

      This isn’t surprising.  Sprint has the same charge, it’s $5/month however.  Sign up for automatic bill payment and the charge does go away.  This is still online payment, just automated.

      Go ahead and play with snail mail.  I’m already signed up for AutoPay as it is and it won’t affect me.

  • http://twitter.com/Jubmasterflex Jubby Salhi

    Is this a joke!?  I thought companies and agencies were removing AWAY from paper-billing and in most cases charging customers/clients to process payments through paper or related means.

    Some VZW customer service agent is getting an earful.  It’s bad enough they rape us on data and voice pricing, but this is ridiculous…

  • Dank

    Hmmm, they are willing to pay for snail mail bills, which should cost nearly the same?  I thought it was illegal to charge for this?  Didn’t Dell get in trouble and have to stop charging a 
    “convenience ” fee?  Always a loop hole I assume… 

  • Dongwenal

    What Happen go green paper less Bill? verizon greed.

  • Djjsin

    Verizon has 107.7 million subscribers…they made over 3 billion in 2011 as income. this move will net them an extra $80 million a month…do the math..

    Seriously? 3 billion isnt enough?

  • Celsochan1941

    Well friends, its time to unite to bring mighty GREEDY empire. CALL VZ TO COMPLAIN, ELSE, THEY WILL PROCEED WITH THIS NETFLIX TYPE OF BLUNDER.

  • http://twitter.com/dewguzzler Jesse Perkins

    ppl saying meh 2 bucks, yeah 2 bucks, today (well jan 15) but will it stop there? no of course not theyll snag bits and pieces here and there that wont make you shake your finger

  • Doug

    Will they also be issuing credits to people with LTE phones that haven’t had data or at least a constant data connection for the second time this week…