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Verizon to Charge Customers $2 Fee When Paying Bills Online or Over the Phone Starting January 15

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Time to set up “auto pay” through your Verizon Wireless account. According to our sources, Big Red will start charging you a $2 fee both over the phone and online for your monthly bill transaction unless you have your account set up to pay automatically. I know this news won’t excite most of you, but know that there are still plenty of options to get you out of having to pay this “convenience ” charge. We have all of your options listed below. This new $2 fee will allow Big Red to “continue to support these bill payment options.”  Mmmhmm.  

Below is the confirmation that has been released by Verizon.

Customers Encouraged to Use Options to Avoid Single Payment Fee That Starts Jan. 15

Verizon Wireless offers customers numerous free and simple payment options and we encourage customers to use those options. Starting January 15, a new $2 payment convenience fee will be instituted for customers who make single bill payments online or by telephone. There are a couple of exceptions. See below. The fee will help allow us to continue to support these single bill payment options in these channels and is designed to address costs incurred by us for only those customers who choose to make single bill payments in alternate payment channels (online, mobile, telephone). It is waived for those who pay by electronic check or enroll in AutoPay — we encourage customers to use those or other payment options that incur no fees. [See complete list below.] The telephone and online single payment fee, which takes effect January 15, will be disclosed up-front and throughout the transaction.

There are numerous payment options available to our customers where the fee is waived or where no fee applies. They include:

  1. Electronic check online (My Verizon Online, My Verizon Mobile/Handset). Fee waived.
  2. Electronic check via telephone. Fee waived.
  3. Enrollment in AutoPay using credit/debit/ATM card or electronic check; fee does not apply
  4. Online from the customer’s home-banking service provider website; fee does not apply.
  5. Credit/debit/ATM card, electronic check or cash at a Bill Payment Kiosk, Panel or with a representative at a Verizon Wireless Communications Store; fee does not apply.
  6. Use of a Verizon Wireless Gift Card or Verizon Wireless device Rebate Card to pay a bill in-store, online or by telephone; fee does not apply
  7. Paper check or money order mailed to the VZW remit address on customer’s bill; fee does not apply.

Update:  They gave into customer complaints and have now decided not to institute this fee.

Cheers ___ and  ___!

  • http://cashadvancesus.com/ cash loans

    As for me, my Verizon bill is $55 a month before taxes after a 22% employer
    discount, 450 minute (which I use about 20 of a month) and unlimited
    data (grandfathered). No text plan since I use Google Voice which can
    even forward MMS messages to email. I think that’s not all together a
    bad value. It all depends on your circumstances and what type of service
    you need.

  • Herbk

    The answer is obvious … just as Netflix, VERIZON will loose, some if not all partekers, myself included.

  • Pat in iowa

    Am i missing something here? Didn’t Verizon offer a monetary reward for switching to paperless billing and thus saving them the costs of printing and mailing the bills? If we all went back to paper bills, it would not cost Verizon as much as them stand to make off the new fee but it would send the message that we do not like being taken advantage of. Seems to me that Verizon is tryiong to force all of us to go to paperless billing and /or use their auto pay resulting in less operating costs for them and possible fewer employees on their payroll.