Home

Share this Story

“Official” DROID Bionic Bug List: Fix Coming in November, Incapable of 8-device Hotspot, 4G/3G Issues and More

One of our readers contacted Verizon support to get some help with a couple of issues that his DROID Bionic was experiencing and received a massive bug list in return.  The actual list is longer than the one we posted below, but we pulled out all of the most important stuff.  There are some interesting things in here that we figured everyone should take a look at.

First, they are aware of the 4G/3G issues and have planned a fix that will go live some time in November (yes, an entire month from now).  They also plan to address the high pitch headset issue, MMS bugs, Lapdock stuff and a variety of other things.

Also included in this list though, were some not-so-positive notes like the fact that they admit to not allowing non-Verizon or non-Motorola chargers and USB cables to work.  They also admit that the phone can’t support 8 devices simultaneously while in hotspot, something they were selling initially.

It’s a big list, so we broke it down into our top 10 and then put together another pretty important list afterwards.  Have fun!  

Top 10:

1.  Issue:  4G/3G Service – Data Connectivity

  • Marginal 4G to 3G transition:  Loss of data connectivity – The device may display 3G service indication but no data connections are possible.
  • Action: The user will need to power cycle the device or enable/disable Airplane Mode.
  • Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is early November 2011.

2.  Issue:  High Pitch Headset Noise:

  • A customer may experience high pitched “screetches” while using high end wired headsets.
  • Action: There is no known work around.
  • Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is early November 2011.

3.  Issue:  Mobile Hotspot User Limitations:

  • The Mobile Hotspot only supports 5 users.
  • Action: There is no known work around.
  • Resolution: This is a limitation of the device hardware and cannot be corrected.

4.  Issue:  Non-branded Chargers:

  • The XT875 can only be charged with Motorola or Verizon Wireless branded chargers.
  • Action: No work around required.
  • Resolution: No resolution required, working as designed and approved by Verizon Wireless.

5.  Issue:  USB Cables:

  • The XT875 can only be used with Motorola USB cables.
  • Action: No work around required.
  • Resolution: No resolution required, working as designed and approved by Verizon Wireless.

6.  Issue:  Google Talk Video Calls:

  • Google Video Talk sessions can be established faster if you start a text chat session first.
  • Action: No work around required.
  • Resolution: No resolution required, working as designed and approved by Verizon Wireless.

7.  Issue:  Touchdown Compatibility:

  • Nitrodesk’s Touchdown will not function on the XT875.
  • Action: No work around required.
  • Resolution: No resolution required, working as designed and approved by Verizon Wireless.

8.  Issue:  Lapdock low memory warning:

  • With 4 or more windows opened, a user may see low memory warnings.
  • Action: The user can terminate browser sessions and/or stop running applications (Tasks application in System Tray).
  • Resolution: A fix for this issue is under review and will be included in the second post launch maintenance release software for this device. The tentative release date is under review.

9.  Issue:  Mobile Hotspot Security Modes:

  • Mobile Hotspot does not support WEP or WPA Wi-Fi protocols. Only WPA2 is supported .
  • Action: No work around required.
  • Resolution: No resolution required, working as designed and approved by Verizon Wireless.

10.  Issue:  Home Panel Application Shortcuts:

  • Application shortcuts may be removed from the Home Panel without any user interaction.
  • Action: The User can go in System Tray and manually add them back in Home Panels. The applications are not deleted from the device.
  • Resolution: A fix for this issue is under review and will be included in the second post launch maintenance release software for this device. The tentative release date is under review.

The rest:

Issue:  MMS Media Message View:

  • The user may encounter “Force Close” errors or delays when opening MMS messages with media attachments.
  • Action: The user may need to make more than one attempt to view the message.
  • Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is early November 2011.

Issue:  Recent Applications Display:

  • If a user presses and holds the Home key, recently run applications are displayed. Selecting an application may generate an error message “Application not installed on phone.”
  • Action: Access the application from the System Tray.
  • Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is early November 2011.

Issue:  3 Way Calling – Ending Last Call:

  • In certain infrastructure markets (Motorola and Nortel), pressing the “End last call” button will place the last party on hold and not drop the call.
  • Action: User should use the “End call” button to insure all parties are disconnected.
  • Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is early November 2011.

Issue:  MEID Displayed:

  • Under Settings > About Phone > Status, the 14 digit MEID is displayed rather than the 15 digit IMEI.
  • Action: This information is available on the battery cavity label.
  • Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is early November 2011.

Issue:  Verizon Wireless Media Store Ringtones:

  • Ringtones purchased through online store cannot be saved when received in an MMS message. User will get an “error saving attachment” error.
  • Action: The user should use the VCast Tone application to purchase ringtones.
  • Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is early November 2011.

Issue:  Post OTA Update – Favorites:

  • The Favorites contacts may be deleted after a software update. The user will need to manually add the Favorites back.
  • Action: There is no known work around.
  • Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is early November 2011.

Issue:  SIM Swapping Blocks OTA Updates:

  • In another provisioned SIM is inserted into the XT875 and original SIM is reinserted, the device will not get any OTA updates.
  • Action: The user will need to perform a factory reset to get OTA updates.
  • Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is early November 2011.

Issue:  Answering incoming calls while in the Lapdock:

  • A user may not be able to answer an incoming call while the XT875 is in the Lapdock.
  • Action: This issue can be reduced if the call is answered during the first ring cycle.
  • Resolution: A fix for this issue is under review and will be included in the second post launch maintenance release software for this device. The tentative release date is under review.

Issue:  Camera use while in Lapdock:

  • If the XT875 is in the Lapdock and the user opens the Camera, they may receive a “Camera is unable to initialize” error message.
  • Action: There is no known work around.
  • Resolution: A fix for this issue is under review and will be included in the second post launch maintenance release software for this device. The tentative release date is under review.

Issue:  NFL Mobile – Lapdock Videos:

  • NFL Mobile videos will not be displayed while the Bionic is in the Lapdock.
  • Action: No work around required.
  • Resolution: This is a limitation of DRM protection.

Issue:  Sleep Mode After HD Dock Use:

  • If the XT875 is removed from the HD Dock, the device may not go back into screen saver mode.
  • Action: Go to Settings > Applications > Development and uncheck “Stay awake” option.
  • Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is early November 2011.

Issue:  Resets during Visual Voicemail:

  • User may encounter resets while playing back voice messages or replying with voice messages.
  • Action: There is no known work around.
  • Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is early November 2011.

Issue:  Visual Voicemail Power-up Message:

  • When the XT875 is powered up the user may see “Data service N/A. Select to refresh” as a Visual Voicemail activities alert in the Notification Panel.
  • Action: This is a false error message. It can be dismissed from the Notification Panel.
  • Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is early November 2011.

Issue:  Message Thread Order – Device Rotation:

  • If the XT875 is rotated from portrait to landscape then back to portrait mode after a message sent, the message thread jumps from the latest to the oldest message.
  • Action: There is no known around.
  • Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is early November 2011.

Solid list right there.  No mention at all of the disappearing app situation that many of you (including myself) have been experiencing.

Cheers Rocko!

  • Bionicphone72

    my phon is working 100 % , is the best phone right now , bigger screen , best quality HD.

  • Bionicphone72

    phone work with blackberry usb cable and chargers

  • Boots

    what about having to delete ONE at a time addresses in email history. This is a real pain Need batch deletion on droid bionic.M

  • vic

    I use touchdown on my bionic with no problem….native exchange email is a bit flakey

  • Fdc_guy

    I am not sure if this is another bug lots of users are experiencing but my Sensor does not work all the time…when I answer the phone before putting it up to my ear the screen will go blank…other times it will not and I will face-press buttons till I hit the lock button.

  • Flashburn075

    No update planned for November (3G/4G connectivity issues). Just spoke to Motorola directly and the update for the bionic is still in the testing stage and it will be an additional 30-60 days before the update will be available. I’m on my second bionic and both have had this issue. Motorola representative GUARANTEED myself and the Verizon representative that if I ask for a third bionic (also reconditioned and under the one year warranty) that it will be free of connectivity issues! Big talk. Verizon has helped somewhat but will do nothing for me because it’s already been two eeks since took my brand new bionic and stuck my with a “reconditioned” one. Funny thing is that the first Verizon rep I spoke with ha g

  • Kodiak2509

    i see no mention of the camera issue

  • Anonymous

    I use Touchdown by Nitrodesk with no issues on the Bionic.  Not sure why this is a problem for some.

  • http://www.mark717.com Mark Seven

    I’ve only had the phone 3 days and the disappearing apps are annoying to me.  Having to re-download them all is a nusiance and forces me to use data, which I don’t have much of thanks to the limits on thier plans.  I hate all these phone companies now I swear.  I was forced to leave Sprint bcuz of lack of coverage.  With VZ I have coverage but it’s limited.  Smh… I’m bout to just get me a Boost.  Lol.

  • KC

    Is anyone having an issue with not being able to receive regular texts?  I can send, but, cannot receive SMS…Thanks.

  • moreheads

    Re: 7.  Issue:  Touchdown Compatibility:

    I’m using Touchdown on my Bionic with no problems.  Any comments on what this is referring to?

  • Neyneyney

    I love my bionic and I’m glad to hear about the upcoming patch. I have only experienced one problem and that’s with the 3g/4g connection other than that it’s perfect.

    • http://www.facebook.com/people/Kyle-Collins/100000326942819 Kyle Collins

      seconded

  • Brandonaspencer

    The majority of issues are false. For instance the most major issues in my prespective non verizon cables, 3g 4g connectivity are false. As for the lapdock camera and end call, etc. those are minor issues and thank goodness we have such things as system updates duh….
    Rockin top dawg Droid BIONIC

  • Anonymous

    I would prefer to use CyanogenMod on this phone: verizon tracking is too creepy

  • Wniemi

    My Droid Bionic Died tonight.  New replacement phone on its way.  Fun Fun.

  • John Crisp

    My Bionic is coming in the mail tomorrow but I took a friend of mine to VZ to switch from ATT to VZ and he got the the Bionic. After playing with it over the wekeend I found 2 “Real” potential issues that was not even mentioned in the bug list. 1: there is no way to turn of the Mobile Network as you can on a Tbolt. 2: YouTube Videos do not play full screen and no way of changing any settings to play full screen. Has anyone come across these issues with there Bionic?

  • Pauljmaldonado

    I waited and waited for the Bionic. I got it on launch day and now Im stuck with it. The original Droid for me was a letdown as is the Bionic. In all fairness the X was a good phone. The Bionics camerais absolute crap. There is no mention of a camera fix. In parallel i have owned the iPhone 3G, 3Gs, and 4 on at&t. Altough the service is horrible i have had no issues with the apple products. I would not recomend the Verizon / Motorola Bionic.

    pauljmaldonado@hotmail.com

  • Mb

    Has anyone had an issue with your voice mail password showing on the screen?  My “visible passwords”is turned off, The screen lock and gmail passwords do not show, but my voice mail password does show on the screen for everyone to see.  If you know how to fix this, please post.  Thanks.

  • rlmc

    I didn’t see anything about applications disappearing/uninstalled randomly sometime after they are moved to the sd card.  I have had the issue and have found several people experiencing the problem.  Did I miss something??

    • rlmc

      Never mind I found post further down.

  • Fred

    most people will never see 98% these issues because most people will not be using the features on the phone that are having issues listed in this article

  • Wanta99gtr

    I’m thinking I got a bad phone. My Bionic had mass problems that nobody here is mentioning. The big problem that I had was all my apps once downloaded were fine until the phone was turned off. Once it was turned back on the apps were nowhere to be found. Not in the drawer or the manage app list. Had to redownload and reinstall each one, and they all lost their data. Second was the battery life. Insanely bad. I could listen to my mp3s while at work while out walking around, and the phone would be at 20-30% in two hours. That is with nothing but the music playing. Another was the keyboard. It would constantly enter wrong characters/words. Also for how everyone is saying its so snappy, mine would slow down during screen transitions mainly the home screen. Many different apps freezing, f/cing constantly. The list goes on. Coming from my OG Droid, then my Droid X, I was disappointed. Took it back, rockin my X again waiting for the HD, or the Nexus Prime.

  • Molloybe

    so am I the only one having problems with panoramic photos?  I was really hoping that was gonna be on this list.

  • http://twitter.com/YOUTHOFSUBURBIA YouthOfSuburbia

    Has anyone noticed that most applications do not use the MicroSD to store cache/files? Evernote, which has the option to switch from MicroSD to Phone memory doesnt make a difference, it always uses the phone memory. Dropbox, while it doesnt have the option, has always used the MicroSD to save file on other phones, yet on the droid it uses the Phone Memory.

    This another bug? I contacted Verzion about it, and they said its was do to the application error, not the phones. Even though I’ve never seen this happen on any other device, and I’ve had android phones since the G1 on Tmobile. (Recently Switched to Verizon, big mistake)

    • http://twitter.com/il_Sole_Leone Stephen Box

      Does anyone know if the lack of apps to SD is a bionic thing or a gingerbread thing?

  • 999crap

    disappearing apps. Um, yes I tbought I was losing my mind.

  • guest

    Also while connected to Bluetooth SYNC in any Ford causes the wifi to inadvertently turn on and immediately turn back off causing a disruption (in my case) in my music streaming service every few seconds. VERY annoying.

  • Anonymous

    The Droid Bubonic…plagued with bugs….

  • Cr38

    push the update, and then..ZAP ALL YOU’RE INSTALLED APPS!

    MUAHAHAHAHAAHAHA!

  • Bearjar

    Last Post on this:
    This is not a recognized list from Motorola/Verizon, this is a list of REPORTED
    issues to Motorola/Verizon. There is nothing there indicating a list of reproducible bugs. I love the one where it says loading security
    software causes instability and the response is working as intended.
    Seriously do you think any company would say “oh ya loading that breaks
    our stuff and that is how we designed it?”

    This is just a bitch
    list Motorola/Verizon has collected, many items are issues but a good deal read
    like user stupidity issues to me as well.

  • Bearjar

    I wonder if those with touchdown problems are using lotus servers. Touchdown was never compatible with those servers. It does work with office servers

  • Bearjar

    From my post below and a solid week of constant use number 7 is also false. Nitro Desk’s Touchdown works great with the Bionic.
    Typically your company will need you to install an access app like MobileIron then create a protected profile before you can use Touchdown to mange your work email/calendar (assuming you use Outlook, if you use some weird crap you might be out of luck).

  • Bearjar

    I use touchdown all the time with the Bionic. It is most definitely compatible

  • http://www.brandongoodman.com/ Brandon Goodman

    Non-Motorola and non-Verizon cables work fine. Most of the cables I use on my Bionic are cheap generic Monoprice cables and cables from other devices. Number 4 and 5 are both just outright false.

  • Mark

    5.  Issue:  USB Cables:

    •The XT875 can only be used with Motorola USB cables.

    This one is completely wrong I as I speak am using an HTC data cable gotten out of a HTC phone box and it charges and transferes data with no problems!

    I did experience-

    1.  Issue:  4G/3G Service – Data Connectivity

    The device may display 3G service indication but no data connections are possible.

    I had this problem but after I spent a while with verizon tech support I finnally got someone that figured it out and said it was an issue with the bionics automatic activation process and all the phones data was in the system correctly after the tech guy re-entered my phone info, reactivation and a power cycle my phone has not had this issue since!

  • Vidguy7

    I wonder if there is a fix for the camera focusing issue & noise in anything other than really good light.

    • http://twitter.com/il_Sole_Leone Stephen Box

      to be honest any camera no matter how good it is sucks in low light unless you are using manual settings and a tripod.  With that being said my camera focuses rather quickly and has very little to no noise as long as I have a light source behind me (ie. an open window or bright lamp)

      • Vidguy7

        The problem is the tolerance for conditions in anything other than VERY good light is very very minimal. Compare the pix to an IPhone in less than very bright lighting and it’s hard to miss the difference.

        The pix from the Bionic are excellent in outdoor bright light, and better IMO than the IPhone.  But lower that light to any significant degree (and I’m not talking about traditional ‘low light’) and the IPhone runs away with it.

  • Anonymous

    I have one and love the darned thing, except for a couple of display lockups (freezes) in the past couple of weeks. A  quick yank/reinsert of the battery, followed by a restart, and back on the air.

  • Sporttster

    Droid Bug’onic……..

    • Vidguy7

      Every phone has ‘bugs’, every single one including the IPhone.

  • http://raloxifeneevistaonline.webnode.com/ Victor1980

    I wish to convey my love for your kind-heartedness supporting those who really need guidance on the theme. Your real dedication to passing the message throughout had been wonderfully helpful and has really permitted girls just like me to realize their endeavors. Your warm and friendly guidelines signifies this much a person like me and much more to my mates. With thanks; from each one of us.

  • http://metaglip1839.webnode.com/ Extaz1990

    Needed to send you one very little observation just to thank you so much yet again over the lovely thoughts you have contributed above. This has been extremely open-handed of you to grant unhampered all a few individuals could possibly have offered for sale for an ebook to end up making some cash for themselves, chiefly considering the fact that you could possibly have tried it in the event you desired. These creative ideas likewise worked to become a fantastic way to recognize that other individuals have the identical dream like my own to see a great deal more when considering this condition. I am sure there are millions of more pleasurable instances ahead for individuals who view your blog post.

  • Anonymous

    Glad I waited. Not even half baked, you can’t view a video with the laptop dock? No one elses usb or chargers work? Crapple isn’t even locked down like that! Unless All of that changes I will not be getting the Bionic. Now im pissed that I was so excited and waited for every word about its release.

    • Anonymous

      Actually, it is a great phone.  I have it and I really like it.  I rooted it to freeze a bunch of bloatware from VZW.  You really should read the bug descriptions (and some of the posts refuting them) more carefully before you judge.  Nobody said you can’t view a video with the laptop dock.  It was just the “pay through the nose to VZW” streaming NFL app that won’t display on the laptop dock–but who wants to pay Verizon so you can watch NFL games on your tiny phone screen, anyway?  Go to a sports bar and get some food and drink while you watch on HD big screen.  NFL app is like paying VZW for their Navigator when Google maps is so much better and free.  I had the lapdock for a few days before I sent it back and the one thing it was great for was viewing videos–Youtube, ripped DVDs, Flash, WMV, etc., at the 720P HD resolution of the dock display.  I hated to give up the video display but had to send it back because of other limitations.  With regrets because I loved the browser and the videos which were true high definition webtop apps.  It would make a great video player for travel.  It also charges the phone while you use it, so you can get several hours of video out of it between the lapdock and phone batteries combined.

      • Anonymous

        What other limitations did you find?

  • dquicknc

    II’m charging my Bionic just fine with a third party charger with a 6ft right angled usb cable purchased off Amazon. I have not experienced all these issues, but I’m still happy with my purchase. Thanks to the DL team for keeping us posted.

  • Pnicuh

    Get rid of the pentile display! and also high pitch headset noise, other then that I love my Bionic.

  • http://twitter.com/ChrisCorp ChristopherCorpening

    This has really made me consider dropping my loyalty to Motorola and thinking about buying the Samsung Nexus Prime Galaxy Nexus thing. 

  • Mark

    I think im just going to go with more dependable and stable device that’s not as sloppy as this! iphone 5 is coming out sometime this month and I cant wait to see what features it will have.

    • http://twitter.com/il_Sole_Leone Stephen Box

      I work at Best Buy and people come in everyday with their iPhone acting buggy.  Don’t believe the hype

      • Anonymous

        Were they trying to root their phones? Or just don’t know how to use it correctly?

        • http://twitter.com/il_Sole_Leone Stephen Box

          Well none of the phones I’ve seen were jailbroken nor did they attempt to jailbreak them. There were obviously some people that didn’t really understand how to use the phone but the situations I saw were a result of bugs in the phone not anything the consumer did.

          • Granted

            Were they from the Matrix as well?

      • Mark

        not a hype, but a simple fact.

    • Anonymous

      You mean iPhone 4s.  :-)

  • Sporttster

    Think some folks are forgetting this was delayed 8 months. Glad they took all that time to make sure they had the bugs worked out of it….

    • http://twitter.com/il_Sole_Leone Stephen Box

      how could we?  You keep reminding us every 5 seconds.  Of course I’m sure you know better than to think they actually worked on the new model for 8 months but if you admitted that what would you have to moan and groan about.

      • Sporttster

        I don’t own the phone…wouldn’t own it. If you do, then I guess it’s your problem,huh….oh,and they had 8 months to work on the phone….

        • http://twitter.com/il_Sole_Leone Stephen Box

          1.  I do have the phone
          2.  I have none of the above problems with my phone at all
          3.  Thanks for proving me right

          • Sporttster

            So what you’re saying is you’re the lucky one and everyone else is just imagining problems….how long did it take to release this phone again? Do you remember?

  • http://twitter.com/il_Sole_Leone Stephen Box

    I have none of these issues.  Granted I don’t have any of the docks so I can’t speak to those but I’m really happy with my Bionic.  The only issue I’ve had is that for some reason having bluetooth on just kills my battery so I’ve had to get in the habit of turning it off when not in use.

    • http://twitter.com/il_Sole_Leone Stephen Box

      btw my car charger came from best buy and I’ve had no problems with it

  • Anonymous

    All devices has bugs when they come out. You will see with vigor and galaxy nexus

  • Gs2Woot

    Wow gs2 doesn’t have this many problems … woot woot

    • http://twitter.com/il_Sole_Leone Stephen Box

      gs2 has a much worse problem…..it’s called being on Sprint, AT&T, and T-Mobile’s networks

  • http://www.nitrodesk.com Ron

    #7 is also not true….TouchDown works just fine on the Bionic. I have used it on the bionic every day for the last 2.5 months.
    No issues whatsoever.

    (For those who have started typing a reply to flame me about the Bionic not being released that long, I’m the C.O.O. of NitroDesk, the developers of TouchDown. We’ve done extensive testing on the device.) 

    • Anonymous

      Maybe you got lucky and don’t have that issue, doesnt mean nobody else is the same. If it made this list a bunch of people must be having an issue.

    • Anonymous

      As previously mentioned, I have been using Touchdown on my Bionic for a month now with no issues.  Prior to that I used it on my OG Droid for a year and a half with no issues.  It is far superior to the stock phone apps for corporate calendar, email, and contacts in every way possible.  And I don’t work for Nitrodesk nor do they even know who I am.  The only issues I have noticed with my Bionic is shorter battery life (especially on LTE) and the LTE/3G connection confusion in low signal areas.  A lot of the other bugs on the list are special use cases that most people won’t even run into in normal use.

  • Anonymous

    No product comes out with out glitches……thats why i dont buy things on the first day the product comes out. I give it about a month of breathing room. This way the wrinkles get ironed out during that time or so.

  • http://www.facebook.com/DCasper Dustin Casper

    I’m glad it wasn’t just me when I was getting 3-4 bars of 3G coverage and I was getting a download rate as if it was in 1X…about 5-10kb/s.