Carriers Acknowledge Note 7 Battery Recall, Most Offer Immediate Exchanges and Refunds (Updated)

UPDATE:  Samsung has now revealed an official exchange program for the Galaxy Note 7 recall. Full details at this post, but you may want to read some of the details below for your specific carrier.

UPDATE 2: We have updated each carrier section below with the latest details.


All of the major US carriers have now acknowledged that they have stopped sales of the Samsung Galaxy Note 7, following Samsung’s statement about battery cell issues and an impending recall. While most seem to still be working with Samsung to determine the best course of action for replacing the Note 7 you may have purchased with a new one, almost all of them are offering immediate returns and full refunds with no re-stocking fee should concerns over exploding batteries have you worried.

Below, you’ll find statements and details from each carrier.  (more…)

Verizon Galaxy S7 and S7 Edge Updates Introduce FM Radio, HD Voice Improvements

Verizon is pushing an update to its Samsung Galaxy S7 and Galaxy S7 Edge models today with HD Voice improvements and other new features, like FM Radio and Barcode Beaming for UPC codes. The updates are rolling out as software version VRU2APG5.

According to the changelog, users should see fewer dropped HD Voice calls and improvements that “prevent the device from unintentional powering off and restarting.” Yes, that would be nice to not have that happen, Verizon.  (more…)

Motorola Announces the Moto Z Play, the Affordable Z Family Member

The newest member of the Moto Z family is now official as the Moto Z Play. As you can imagine, since the other two Z devices are high-end, this is the more affordable little brother with a focus on price and battery life while not skimping on the other specs.

The Moto Z Play arrives at Verizon on September 8 for $17 per month with a device payment plan or $408 full retail. If you want an unlocked version, you’ll be able to buy one for $449.99 through pre-orders on September 15, with arrivals happening some time in October. The unlocked model is GSM-only.  (more…)

Motorola Announces Hasselblad Moto Mod for Moto Z Family, Priced at $249

The oft-leaked Hasselblad camera Moto Mod for the Moto Z family is now official. Known as the Hasselblad True Zoom, this is a Moto Mod for those who want just a bit more in the camera department while on the go and with smartphone in pocket.

Priced at $249.99 at Verizon stores (or $299.99 at Motorola’s shop), the Hasselblad True Zoom arrives on September 15, but can be pre-ordered as early as September 8. It will work with the Moto Z, Moto Z Force, and newly introduced Moto Z Play(more…)

Moto Z DROID Finally Getting First Update With July’s Security Patch (Updated)

The Moto Z DROID and Moto Z Force DROID are receiving updates at the moment, likely the updates that Motorola told us to expect shortly after launch as they were embroiled in monthly security update drama.

The updates are arriving as build MCL24.246-36 and weigh in at about 436MB. They seem to take a really long time to download too, by the way, so make sure you are ready for them with plenty of battery.  (more…)

RootMetrics Publishes H1 2016 Report, Verizon Crowned Again

To no one’s surprise, Verizon has been crowned champion of the US carriers yet again by RootMetrics. For tests conducted throughout the first half of 2016, Verizon came out on top for all categories, including Reliability, Speed, and Calls.

Even though Verizon came out on top again, the tests performed show a bright side for AT&T, T-Mobile, and Sprint. According to RootMetrics, Sprint’s network has seen big improvements with regard to reliability, while T-Mobile continues to excel in metro areas.  (more…)