Carriers Acknowledge Note 7 Battery Recall, Most Offer Immediate Exchanges and Refunds (Updated)

UPDATE:  Samsung has now revealed an official exchange program for the Galaxy Note 7 recall. Full details at this post, but you may want to read some of the details below for your specific carrier.

UPDATE 2: We have updated each carrier section below with the latest details.


All of the major US carriers have now acknowledged that they have stopped sales of the Samsung Galaxy Note 7, following Samsung’s statement about battery cell issues and an impending recall. While most seem to still be working with Samsung to determine the best course of action for replacing the Note 7 you may have purchased with a new one, almost all of them are offering immediate returns and full refunds with no re-stocking fee should concerns over exploding batteries have you worried.

Below, you’ll find statements and details from each carrier.  (more…)

RootMetrics Publishes H1 2016 Report, Verizon Crowned Again

To no one’s surprise, Verizon has been crowned champion of the US carriers yet again by RootMetrics. For tests conducted throughout the first half of 2016, Verizon came out on top for all categories, including Reliability, Speed, and Calls.

Even though Verizon came out on top again, the tests performed show a bright side for AT&T, T-Mobile, and Sprint. According to RootMetrics, Sprint’s network has seen big improvements with regard to reliability, while T-Mobile continues to excel in metro areas.  (more…)

Samsung Galaxy Note 7 Now Available in the US

The Samsung Galaxy Note 7 is officially here and available at carriers and retailers across the US (and the globe). We like to call this “launch day.” If you took the plunge and pre-ordered, your phone should arrive today at the very least, if it hasn’t already. If you didn’t pre-order, well, today is the day to walk into a store, buy one, and walk back out the proud owner of what should be a hell of a phone. (more…)

HTC Nexus Phones Stop Off at the FCC With Universal US Carrier Support (Updated)

Oh boy, the HTC Nexus phones just stopped off at the FCC this morning. As we all know, that’s huge news in terms of how this story begins to unfold in front of us. After seeing supposed pictures of one of the phones hours ago, we now know model numbers, get confirmation that HTC is indeed making two Nexus phones, and other details, like universal LTE support across US carriers, including Verizon.

Let’s dive into the filings that went live this morning and share what we are finding. Also, as we find more, we’ll be updating this post.  (more…)