Reports: Samsung Halts Galaxy Note 7 Production as Carriers Stop Sales (Updated)

When we last left you on Friday, both Sprint and AT&T released statements suggesting that they would accept exchanges of “safe” Galaxy Note 7 devices, after a report or two had surfaced of those same “safe” replacement devices catching fire. Then, as the weekend unfolded, numerous new reports of exploding Galaxy Note 7s arrived and carriers quickly abandoned ship. Most, in fact, have completely halted sales of the device while we wait for Samsung to tell us what the hell is going on. Two reports have also said that Samsung has stopped production of the device temporarily.  (more…)

Sprint, AT&T Accepting Exchanges of Replacement Galaxy Note 7 Devices (Updated: T-Mobile and Verizon Too)

While no body of our government or Samsung has confirmed the recent report that a replacement Galaxy Note 7 up and exploded on a domestic Southwest airplane, AT&T and Sprint seem to wish it was just over already.

Recently confirmed by Engadget, both carriers are accepting exchanges on the Galaxy Note 7, even if it was a replacement device for a recalled unit picked up last month. Once exchanged, you are free to pick any other device on the network. (more…)

Carriers Acknowledge Note 7 Battery Recall, Most Offer Immediate Exchanges and Refunds (Updated)

UPDATE:  Samsung has now revealed an official exchange program for the Galaxy Note 7 recall. Full details at this post, but you may want to read some of the details below for your specific carrier.

UPDATE 2: We have updated each carrier section below with the latest details.

All of the major US carriers have now acknowledged that they have stopped sales of the Samsung Galaxy Note 7, following Samsung’s statement about battery cell issues and an impending recall. While most seem to still be working with Samsung to determine the best course of action for replacing the Note 7 you may have purchased with a new one, almost all of them are offering immediate returns and full refunds with no re-stocking fee should concerns over exploding batteries have you worried.

Below, you’ll find statements and details from each carrier.  (more…)