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AT&T Introduces In-Store Pickup for Customers Who Purchase Phones and Accessories Online

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Today, AT&T announced a new feature for customers who order accessories and devices through the carrier’s website – the ability to schedule a pickup at many AT&T retail locations. It is a feature Verizon’s had for the better part of a year, but better late than never, right?

Arranging an in-store pickup is as simple as you would assume: select the device or accessory you wish to purchase, search for stores in your area, and see if any have it in stock. If one does, you can order and receive a text message when the desired product is ready to be picked up. 

While a bit less convenient than same-day delivery, AT&T’s addition of an in-store pickup option is a welcome improvement.

Via: AT&T
  • att

    I work at att and we have been doing this for a while. We see a pop up on our tablets, go into the back and scan the phone and put it into the bag for when the customer comes in. They come in and show us an ID and then we get the bag and they are on their way.

    • Smartss

      Picked up my phone 2 weeks ago that I purchased online. It was a gift too bad AT&T spoiled the surprise by activating the new handset! LOL

  • AndrewScottRox

    Call me old fashioned, but I expect stores to have inventory so this is really just a first world (non) problem.

  • Arthur Dent

    Amazing, AT&T! Only several years behind other retailers. What a cutting edge company…

    • michael arazan

      What’s next, online customer service?

  • Ralph Bretz

    Hopefully AT&T’s won’t have the same Verizon limitations. I bought two Verizon GS4’s online last year and Verizon would not allow me to pick them up in the store.

  • James Polk

    Mmmm…. to me, half the point of ordering online is that you get to avoid interaction with the people who work in the VZW/AT&T/Whatever store.

    • JoshGroff

      And I thought it was to save money. (Amazon/eBay)

  • Guest

    How about delivery from local stores

    • Good_Ole_Pinocchio

      Well the point of the stores is for you to come into the stores so they can try to sell you more junk

  • mfr118

    Oh hi AT&T welcome to 2006!