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Nest Abruptly Halts Sales of Nest Protect Units, Cites Potential Safety Risk

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Nest, the company with the smart smoke detector and thermostat which was recently acquired by Google, has halted sales of its Nest Protect smoke + carbon monoxide detectors, due to findings of a possible safety risk. With Nest Protect comes a feature called Nest Wave, which enables you to turn off your alarm with a wave of the hand.

After laboratory findings, it appears that in “a unique combination of circumstances,” Nest Wave can be unintentionally deactivated. If deactivated, this could delay an alarm going off if in fact there was a real fire, which means lives are potentially at risk if not fixed. 

For now, Nest is sending out a software update for all existing units, which will disable the Nest Wave feature. This means, that if you are cooking and your alarm goes off by accident, you can no longer wave at Nest to turn off the alarm – you’ll have to do things the old fashioned way.

To make sure no one buys a unit with the issue installed, Nest is halting sales until all units can be updated with a fix that is currently in the works from the company. Once a fix is tested, then are 100% positive that no one is in danger, the update will be pushed out, and all existing Nest Protect units will have Nest Wave reenabled.

Look below for the full story and message to the Nest community from the Nest CEO, Tony Fadell.

To the Nest community:

Since introducing the Nest Protect: Smoke + Carbon Monoxide alarm, we’ve heard touching stories from many of you about how we’ve helped keep you and your families safe. I consider your safety a huge part of my job and it’s something I think about and take pride in every day.

At Nest, we conduct regular, rigorous tests to ensure that our products are the highest quality. During recent laboratory testing of the Nest Protect smoke alarm, we observed a unique combination of circumstances that caused us to question whether the Nest Wave (a feature that enables you to turn off your alarm with a wave of the hand) could be unintentionally activated. This could delay an alarm going off if there was a real fire. We identified this problem ourselves and are not aware of any customers who have experienced this, but the fact that it could even potentially happen is extremely important to me and I want to address it immediately.

We feel that the best and safest thing to do is to immediately disable the Nest Wave feature to resolve the issue and remove any safety concerns. While we fix Nest Wave, we have also halted sales of all new Nest Protect alarms to ensure no one buys an alarm that needs an immediate update.

Once we have a solution that ensures Nest Wave works as intended, we will update our software to turn this feature back on. This will only happen after extensive testing and once we have received approval from safety agencies in the the US, Canada and UK. We expect this to take at least two or three months and we’ll continue to update you as we have more information.

We’re enormously sorry for the inconvenience caused by this issue. The team and I are dedicated to ensuring that we can stand behind each Nest product that comes into your home, and your 100% satisfaction and safety are what motivates us. Please know that the entire Nest team and I are focused on fixing this problem and continuing to improve our current products in every way possible. If you don’t want to keep your Nest Protect smoke alarm, we will give you a complete refund.

Our customer support team is available to help answer any and all questions you have, and we’ve posted detailed answers to some of the questions we anticipate here.

Thank you for your continued loyalty and support.

Tony Fadell

CEO

Via: Nest
  • https://plus.google.com/113924127356889315682?tab=ch#113924127356889315682/posts//p/pub Chris Jeske

    As an “alarm guy” I was already shaking my head when this product was announced.

  • Itburns Itburns

    Thanks Google….NOT!

    • Menger40

      How is this Google’s fault? Nest protect came out way before the acquisition.

      • dunning-kruger

        Thanks Goobama…

  • HD Z

    Those freaking updates,
    Everything needs updates now. …

    • michael arazan

      Even cars, my friends prius was recalled and it also needed an update or it could of had a critical malfunction. This makes me miss my 65 mustang, the only update it ever had was an NOS tank

    • David Becker

      In the past things were just left faulty and no one know it.

  • moew

    I want to buy this to get in on the potential Mass Lawsuit/Class Action Settlement early. Can someone provide a link to where I can buy it?

    • Kisuk3

      If you read any part of the article you would see that they have halted sales.

      Also, if there ever is (there won’t be) a future lawsuit you would of have to prove you purchased the device before the safety recall/stoppage.

      Oh and as far as a link, it’s called Google.

      • Chris

        They sell nest products at best buy and home depot. Even lows I believe…..

        • moew

          Oh thanks Chris

      • moew

        Where can I buy one?

  • Trent Russell

    And the ironic headline of the year award goes to……

  • Good_Ole_Pinocchio

    Oh God… “Software Update” part of the reason I’m skeptical about this particular product. I’d much rather have my smoke detector be as bare bones as possible.

    “After laboratory findings, it appears that in “a unique combination of circumstances,” Nest Wave can be unintentionally deactivated. If deactivated,
    this could delay an alarm going off if in fact there was a real fire, which means lives are potentially at risk if not fixed.”

    • kashtrey

      Except of course they quickly fixed the issue with a software update. Had it been a traditional smoke detector with a manufacturing defect, you would have had to just throw it away and may not have even known there was an issue.

      • jdhas

        Except of course they haven’t “fixed” anything yet.

        • kashtrey

          Except, they did fix it by removing the feature that causes the problem. They didn’t fix the feature but they did fix the Nest Protect.

  • mcdonsco

    What? No link to buy it?

    • Chris

      just go to your local home depot.

      • mcdonsco

        That was kind of a joke…never mind…

        • Oooooh That Smell

          Maybe he doesn’t realize the joke because he has been inhaling too much CO.

          • moew

            Did you have that link for me?