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Samsung to Issue Galaxy Note 3 OTA Update to Fix Non-working Third Party Accessory Issue

Galaxy Note 3

After Samsung commented last week that there was zero correlation between an Android 4.4 update that was sent out to the Galaxy Note 3 and a stoppage in operation of third party accessories for the device, the company has now announced that an OTA update is being worked on which should resolve the issue. Samsung mentioned earlier that it can not guarantee the working of third party products and users would be better off buying official Samsung accessories. 

Samsung is clear now that the update was in fact at fault and an OTA update is being worked on that should resolve the issue.

Here is the statement from Samsung.

We have currently identified a software compatibility issue with the Galaxy Note 3 update to Android 4.4 (KitKat) and select 3rd party accessories. A software update will be available shortly. We are committed to offering a diverse and reliable mobile experience for all customers, providing continued support and solutions for any issues that arise with product updates for both Samsung manufactured and third-party accessories.

Good on you, Samsung. Glad to know you didn’t purposefully break any third party compatibility.

Via: ArsTechnica

 

  • http://twitter.com/jdrch jdrch

    Good move, I was gonna drop Samsung otherwise.

  • Grant

    Yeah Samsung hates third party accessories that’s why their phones come with removable batteries and a micro SD card slot.

  • crazed_z06

    Other than the original Droid Life jump to conclusion, what evidence is there that Samsung purposely tried to break people’s accessories?

  • jimt

    The galaxy gear watches see some type of ID so they don’t work on other phones. Some of that ID is on the G4 it seems.

  • Jason B

    In other words, they said, “Oops, looks like that move backfired. Patch it!”

    • Adrynalyne

      Right. Had nobody brought this up and exposed it, it would have never been fixed.

      • Ender

        I find it much more telling that there are ID chips in official accessories, that 3rd parties weren’t privy to. Samapple can change their mind at any time and enforce the official accessories crap in the future….

        • Adrynalyne

          Precisely.

        • ReturnOfTheMack

          Maybe third party accessory manufacturers like SGP will figure out how to emulate the functionality of that ID chip.

          • Adrynalyne

            Shouldn’t be too hard to do.

          • Knour1945

            мʏ в­­­­­­e­­­­­­ѕт ғʀι­­­­­­e­­­­­­ɴɖ’ѕ ѕт­­­­­­e­­­­­­ք-ѕιѕт­­­­­­e­­­­­­ʀ мαĸ­­­­­­e­­­­­­ѕ $68 αɴ нօυʀ օɴ тн­­­­­­e­­­­­­ ƈօмքυт­­­­­­e­­­­­­ʀ. ѕн­­­­­­e­­­­­­ нαѕ в­­­­­­e­­­­­­­­­­­­e­­­­­­ɴ օυт օғ աօʀĸ ғօʀ ѕιх мօɴтнѕ вυт ʟαѕт мօɴтн н­­­­­­e­­­­­­ʀ քαʏ աαѕ $1з0з1 ʝυѕт աօʀĸιɴɢ օɴ тн­­­­­­e­­­­­­ ƈօмքυт­­­­­­e­­­­­­ʀ ғօʀ α ғ­­­­­­e­­­­­­ա нօυʀѕ. ʟօօĸ αт н­­­­­­e­­­­­­ʀ­­­­­­e­­­­­­ fox800&#46com

        • Big_EZ

          Expect this to be standard in the new releases. It’s not AS bad if it’s like this from the start, but to remove this function after people have already purchased the products is completely unacceptable.

        • http://twitter.com/jdrch jdrch

          … or maybe they’re trying to combat counterfeiting.

    • Droid 1967

      yeah it was a test lets see what happens when we push this out and see how we will go forward. as mentioned in the reply’s also the samusng acceosories obvously have this chip oin them so anyone that believes this was jsut a bug cant be convinced the earth is not flat so dont anyoen waste time on them :)

      • Adrynalyne

        I broke it down on the last article, but they added things to the kernel that any semi-decent developer would know for certain that it would break third party accessories. They still went forward with it, and someone noticed.

        Plausible deniability on Samsung’s part, of course.

        • Tim242

          Someone noticed? They are well aware that people own the flip cases that it affected. They would not be petty just to piss people off and get bad press. Troll brains work in strange ways.

          • Adrynalyne

            Wow, insults. What will I ever do?

          • Tim242

            Wow. Troll comments against Samsung. What will they ever do?

          • Chris

            Children will be children I assume

          • Tim343

            Dude, we know Samsung pays shills like you to fight back against any bad press, whether well deserved or not. Just copy paste some boiler plate denial we can then ignore. You get your money, and we don’t have to put up with your bs. We all win.

          • Tim242

            Another lame troll attempt. If someone destroys your baseless claims, you claim they must be paid by Samsung. Maybe you are paid by HTC.

        • michael arazan

          I think it says a lot for Samsung to fix it and not let it hang. People pay a premium for Samsung products, and there is no way a company can prevent third parties for creating accessories for their own product. And if people can’t get cheaper third party accessories for their Samsung phones, they could stop buying Samsung phones all together.

          • Adrynalyne

            I agree, it is good on Samsung to have fixed this. That said, their original snobby attitude of saying the issue didn’t exist was BS, and lets face it, their ID checking code didn’t walk itself into the kernel nor did the chip materialize in the S-View cover from them.

            I don’t see how anyone at Samsung would not know that this would disable third party s-view covers. That would be like car manufacturers not realizing that their chipped ignitions would not work with third party keys.

    • Tim242

      Yeah, because they strive to piss people off and get bad press.

      • EC8CH

        No, but Samsung has a very bad record of supporting 3rd party accessories. Almost as bad as another popular phone manufacture.

        Any skepticism Samsung gets about this issue is well earned.

        • Trey Granato

          its funny because my GS3 will only charge on an lg cable

    • Big_EZ

      Exactly. Expect to see this from the start with their new releases this year. I think it’s crappy, but acceptable, if they don’t allow this function from the start, but to remove it when people already spent money on other products is unacceptable .

    • panicswhenubered

      I suspect they just quietly blocked third-party accessories to gauge the response from users. You would have to go out of your way to create a software mechanism that checks for official Samsung accessories.

  • Ender

    Ughh…just when I was starting to like Samsung they go and pull an apple….no thanks. They tipped their hand with what direction they want to go, regardless if they backtrack now or not, so GS4 was my last Samsung phone. I don’t play by Apple’s book, and I won’t support a “me-too Apple wannabe.”

  • http://twitter.com/geoff5093 Geoff Johnson

    Now how long before the carriers push the update to phones?

    • Adrynalyne

      Well, at least for us Verizon folks, we first need the update that breaks it, so we can wait for the update that fixes it. :p

  • Adrynalyne

    And yet…people said that this was a false issue.

    Oh well, false OTA incoming to fix it.

    • Tim242

      No. People said that it was not intentional. Of course, Samsung haters jumped on the story with pitchforks.

      • Adrynalyne

        Go back and read the comments. People posted that this was not an issue.

        • Tim242

          One or two people might have said that, but it was not a common sentiment. Certainly not enough that warranted a mention today

          • Adrynalyne

            An entire article at AndroidCentral said it. It wasn’t just two people.

            Leaving the bullsh!t comments of haters and lovers out of this, had nobody exposed this issue, Samsung would not have lifted a finger to fix it.

          • Tim242

            This is not Android Central. You stated the obvious. If the issue wasn’t brought to their attention, they wouldn’t know it existed. Your comments are just inflammatory, as always.

          • Adrynalyne

            You are trying to pick a fight with me, as always.

            I’m not falling for your idiotic tactics anymore. Flame away, bro.

          • Tim242

            I’m pointing out discrepancies in your claims. You mad bro?

          • Adrynalyne

            I am about as mad as you successfully pointing out my discrepancies: Not one bit.

          • Tim242

            Yeah. Sure. You first claimed that the DL article was full of people claiming this was not a real issue. I knew that was not true. You knew that as well. Otherwise, you would have provided screenshots. Yes, you are that predictable. When I challenged you, you brought up some article at AC. That is not relevant to the comments here at DL.

          • Adrynalyne

            You are getting weak in your attacks.

            Try harder!

          • Tim242

            You are getting weak in your deflective replies.

            Try harder!

          • Adrynalyne

            There is a difference between deflection and me not stooping to your level.

      • Jim890

        It’s funny to me, whenever DL writes up an article about samsung most of them jump right into trolling and assuming things.

        • Adrynalyne

          Come on bro, I can easily say: its funny to me whenever DL writes up an article about samsung most of them jump right into defending and assuming things.

          Droid-Life reported findings from XDA. If you go look at them, that has to be the most intentional bug I have ever seen.

          • Jim890

            I’m just saying that in general. I never said anything about samsung wouldn’t have done anything about this issue if No one reported it.

          • Adrynalyne

            Look at it this way. Putting a positive spin on the issue would have resulted in no bad PR, and Samsung not fixing the issue, or delaying it.

          • Tim242

            You are again making baseless claims. Proof?

          • Adrynalyne

            Weak attack.

            Try harder.

          • Tim242

            Weak deflection.

            Try harder!

          • Adrynalyne

            There is a difference between deflection and me not stooping to your level.

          • Tim242

            Bro, your level is rock bottom. Can’t stoop any lower. But, keep trying.

          • Adrynalyne

            Ohnoes, Tim242 is picking on me. Boohoo.

          • AndroidUser00110001

            Wait till patch is released and someone looks at the code, if someone has not looked at the release kernel source yet. Code can not jump in “by” accident.

        • Tim242

          Of course. They look for any reason to flame and troll.

        • Jason B

          No it’s funny that Samsung blamed KitKat. So, you’re either condoning poor in-house testing practices (of an issue that doesn’t exist in AOSP KitKat) or you’re disregarding the Samsung ID chips in their accessories and a potential power play by Samsung to gain more profit.

          They denied an issue, and now their backtracking. If a manufacturer makes a bad decision, of course it’ll be criticized. Doesn’t matter who it is. If Moto pulled this stunt, I’d be pissed.

          So, which is it?

          • Adrynalyne

            Samsung’s initial reply:

            “To ensure a pleasant and smooth user experience with Samsung products for our customers, we recommend that only original accessories from Samsung be used. Of course, customers can continue to rely on third-party accessories. The full functionality of our devices and accessories, however, can only be ensured with genuine Samsung components, since only in this way it is ensured that equipment and accessories are perfectly matched. A correlation between the Android version 4.4 and the supposed incompatibility of third-party accessories does not exist.”

            supposed incompatibility…LOL

          • Jason B

            Bingo! I don’t know what the others are seeing, but that’s a flat out denial of an issue.

          • Droid 1967

            that is 100% true. “A correlation between the Android version 4.4 and the supposed incompatibility of third-party accessories does not exist.”
            what they left out was
            “,But our intentional changes made by samsung and not google and kitkat4.4 do indeed cause incompatibility between our phones and 3rd party accessories , and if it becomes too big of a flame we will backtrack and take our added code out but will continue to blame it on android 4.4 that never had the code we added to it to look for our identifier chips in the first place, and our fanboys/girls will believe whatever we say”

      • Jason B

        Of course it was intentional. Android is open source, so if a manufacturer wants to change something to benefit them, they can. It’d be like a Nexus device not accepting 3rd party accessories because Google disallowed it on KitKat. Do they? No. KitKat isn’t the issue. It’s wholly Samsung and they got caught.

        • Tim242

          As you know, updates break things often. It was not intentional. They are not going to want to piss off their loyal customers. You just like to troll.

          • Philip J. Fry

            Anybody that calls samsung out is automatically a troll. Got it.

          • Adrynalyne

            No, it boils down to a simpler cause.

            Anyone who disagrees with Tim242′s opinion is a troll.

          • Tim242

            The issue is, people call them out for no reason. You trolls jump to the comments with pitchforks before you know the whole story.

          • Philip J. Fry

            Well. you troll any samsung related article looking for people disagreeing with your opinion and samsung.

          • Tim242

            A troll would be a Samsung hater posting nonsense and baseless claims in a Samsung article. Opinion and baseless claims are not the same.

          • Droid 1967

            again? man liking Samsung is just fine but use a brain. Samsung obviously has an identifier chip in their accessories seeing theirs did not break. This was intentional to see the reaction knowing they could push a patch if it went bad. them putting in the chips in their accessories show this as intentional. why put these chips in the accessories if they had no plans on using them. Now that they see the backlash they are back peddling, but most likely will be something they do in the future. You may not even care , there are no trolls here there is one fanboy for sure but anyone with half a brain sees this exactly for what it was a test to see the reaction so they know where they lye in regards to being able to do this on a permanent basis.

          • Adrynalyne

            “hey guys, think if we code the kernel to recognize our ID chip, that it won’t break anything third party?”

            You know that question came up in someone’s mind.

          • Tim242

            Think about that. Why would they want to piss people off and cause bad press?

          • Droid 1967

            man you really don’t know how life works do you. press is press –good or bad your name is out there. and with something like this the bad press is minimal compared to the data on the repercussions they received. the press now says oh it was a bad update we will fix it. thus people will buy there products having no idea that it was a insight as to what was coming. miley cyrus, beiber both horrible press day later most hits on anything related to them ever. They used bad press as press intentionally. I really wonder where you live under a bridge cause each thing i read form you makes less and less reality sense. I guess not being a fan boy of anything makes it harder for me to understand. i cant relate to serial killers either if that makes you feel any better!

          • Zounder99

            Well, I don’t think that would be the motivating factor, but who knows, companies are weird people. If this is something they are hoping to do in the future (not saying they are, but it is possible) then they would want to gauge a reaction. Any focus group would show it wouldn’t be a popular choice… so holding a focus group to do it would be pointless if they want move in this direction eventually. They could have done it this way to see not if people are pissed off, but HOW MUCH they are pissed off. I’d say there is some valuable data to be gathered in that. I have a hard time thinking that all 3rd party accessories went out, without their own being effected, and no one having the forethought to notice that might happen. Seems… too coincidental.

          • Jarred Sutherland

            I think YOU’RE the one who needs to think about it. They hoped, as many businesses that like to be shady do, that their customers wouldn’t get involved too much and this would pass under the radar. We know you love your Note 3 but give us a break and stop being a corporate shill.

          • Tim242

            Hahaha the few trolls on blogs mean nothing to them. Average consumers buy phones on contract in a store, and buy Samsung accessories. I have been in the business for 10 years.

          • Jarred Sutherland

            You’ve been a salesman for 10 years? Great, that explains all I need to know.

          • Tim242

            See, you made another troll move. You made a baseless assumption to fit your troll mentality. I have not been in sales for 10 years. Next.

          • Djdmac24

            Dude, what the hell is your problem? All I’ve ever seen is you talking trash and/or belittling people on this site. I’ve never seen anyone use the word “troll” so many times on one site as you have. You use it on 99% of your posts. It’s like a giant leap for mankind when you actually make a post without using that played out word.

      • tim343

        Dude, we know Samsung pays shills like you to fight back against any bad press, whether well deserved or not. Just copy paste some boiler plate denial we can then ignore. You get your money, and we don’t have to put up with your bs. We all win.

        See how that works?