Paper, that stack of compressed pulp, must hold some strange attraction, because it’s hard to fathom that, in a world of portable electronics and wireless connectivity, it remains the medium of choice for companies everywhere. Perhaps it’s the indelibleness of the printed word, or the ease of use; it’s arguably easier to delete or miss an e-mail than it is to overlook a sheet, and luddites need not learn a technology to access it.
Unfortunately for Verizon customers who upgraded their phone(s) over the holidays, they won’t have the pleasure of opening a physical letter this cycle: a computer glitch automatically enrolled many in the wireless carrier’s paperless billing option. The bug was confirmed by Verizon tech support, who says the company is working to resolve the issue.
Affected customers should receive a notification by mail. For those unable to change billing preferences through Verizon’s online portal, a trip to the local carrier store should do the trick.