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Motorola had a Rough Cyber Monday: If MotoMaker Not Up by 9:30PM ET, They’ll do the $150 Off Deal on Wednesday

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Well, folks, today didn’t exactly goes as planned if your calendar included a scheduled appearance on Motorola’s MotoMaker site. As you are all well aware, Motorola wanted to kick off a Cyber Monday deal at 9AM ET that would let you walk into a custom made Moto X for $349, which is $150 off the full retail price of their 2013 flagship. It was supposed to be the deal of the day, at least in our books. Unfortunately, we never got to the deal thanks to a massive amount of traffic flooding Motorola’s site before the deal kicked off, crashing it into oblivion. 

Motorola tried as they might all day to get things back up and running, yet here we are 12 hours later with nothing new to report other than a potential move to another day. Should Motorola not have their MotoMaker site up and running by 9:30PM ET (6:30PM Pacific) tonight, they’ll look to kickstart things once again on Wednesday, December 4, at Noon ET (9:00AM Pacific) and then follow that up with another showing on Monday, December 9.

Here is what they said on Twitter moments ago:

If we’re not live by 9:30 PM ET tonight, we’ll offer the price promo @ Noon ET on Wed and again on Mon 12/9, doubling the devices available.

I know this isn’t exactly the news you were hoping for, but it may at least give your finger a much needed rest after hitting “refresh” every 10 seconds for the last half-day.

Update:  Motorola CEO Dennis Woodside has issued an apology. They will indeed open up the sale again on this Wednesday and then again next Monday. Details here.

Via:  @Motorola
  • Gr8Ray

    Next up, how about an explanation or apology for the dismal lack of any docks. Griffin has actually pulled them off their site completely now.

  • Bruce

    I lost my interest…unless they further lower the price to $300/$350 ;p

  • GJV

    Does this mean the wooden backs might be available when the 12/9 deal rolls in?

    • Detonation

      Doubtful, but you have 2 weeks to exchange it for a new design for free so they might be available within that window. But since they cost more I don’t know how they’ll do that with the $350 pricing.

  • orion
  • trixnkix637

    God was looking out for me. Friday is payday! That Monday promo is a go. #VeryExcited Thank you to everyone who crashed their servers today :)

    • Walker Citterman

      Me too! Hoping they bring the DE back!

  • bonix

    Good for them to at least make up for it. Meanwhile I got this email not to long ago… http://puu.sh/5Az2r.png

    • Lawrence_Hart

      When did you place your order? Was it for the DE?

      • bonix

        Yesterday a little after noon and nope, used moto maker.

        • Lawrence_Hart

          I ordered a DE about 8:45 and have yet to receive anything but the confirmation. I’m sure it will be soon though. I’m glad to here you got your order through.

          • T-DOH

            I ordered DE @ 11:46AM EST and have also only received confirmation. What I don’t get about these DE phones is – they’re not being “built” as it were, so why are they not shipping?

  • nexus

    So if you could get a LG g2 for 400, would you take it over the 350 Moto x with Motomaker?

    • Phobic

      Last week, I traded my Note 3 for a Moto X and some cash. Last night, I traded my Moto X for a LG G2.

      We all have our preferences but ;et’s just say I already miss the Moto X

  • Severo Rivera

    Waited so long for nothing, thanks a lot Motorola.

  • Liderc

    While the Moto X is a great phone, the feeling of the custom backs are awful. It’s one of the cheapest feeling backs I’ve ever felt. I would advise anyone buying the Moto X to get the stock black or white one. The other colors are slick/fake metal feeling and it makes it feel like a toy, in the worst way possible.

    My honest opinion is just buy the Nexus 5, it’s such a nicer device. I was one of those people who said they were never leaving Verizon due to coverage and unlimited data, but I bought a Nexus 5, switched to Straight Talk AT&T and I get faster speeds now than I ever did on Verizon. Plus I’ve been getting better LTE coverage in my town. Obviously different cities will have different results (and there’s some places you simply cannot use other carriers, I used to feel that was the case where I lived), but I think anyone who wants the Nexus 5 at all should give it a try. I have been insanely impressed with the Nexus 5 and the LTE coverage and speed from AT&T has completely surprised me.

    • hyperbeatser

      that goes against basically all of the other reviews I’ve read/heard. I played with woven black and turquoise versions at a vzw store, and they are exactly the same; so I don’t know what you’re talking about, just seems like you’re trying to push people away from the Moto X…

      • Liderc

        At my Verizon store, all the colored backs are slick and feel like a fake metal and feel very cheap. Maybe there’s different ones? All the different colored ones they had were this fake/crap feeling back plate. The only ones that felt nice were the black/white woven ones, which felt great. I couldn’t care less what phone people buy, definitely don’t care about steering people away from the Moto X, as I said, it’s a great phone. I just tried out the colored back plates from the Verizon store on black Friday and they felt cheap, that’s all.

        Maybe you can get the stock back plate in different colors and they just didn’t have them in. But every Moto X on display that wasn’t black or white had the cheap colored back plates on them. I just assumed that if you didn’t get the stock black or white nice back plate that you got the cheap feeling colored custom ones.

      • Liderc

        Looking at the Moto Maker site it looks like I’m correct. There’s only black and white woven, which are the nicest feeling ones. Then almost all of the colors are what they call “clean smooth finish made of scratch resistant material.” Those are the cheap feeling ones. The woven back and the soft touch ones are the ones that don’t feel cheap. So make sure when you’re picking your color that you don’t pick the ones that say “Clean smooth finish made of scratch resistant material.” I promise that these feel incredibly cheap.

  • wesmo

    Does this apply to the DE too?

    • mrsastrocat

      The DE deal is over. Sold out today.

      • droidrazredge

        Did you ever get your DE or Motomaker phones ordered today ?

  • Nazzi_Muhammad

    “Should Motorola not have their MotoMaker site up and running by 9:30PM ET (6:30PM Pacific) tonight, they’ll look to kickstart things once again on Wednesday”

    The gang at Motorola needs to put the crack pipe down and say good night. It was never meant to be.

  • Krista Sanderson

    I was able to get a DE at about 10 am mountain!!!!!

  • SUMmaro400ex

    The motomaker site now says its $-50.01 pretty big fail today from moto.

  • jsphkm

    don’t mean to burst anyone’s bubble but i was able to go thru and purchase a DE around 850am PST today.. was i the only one? should i be worried?

    • mcdonsco

      Bite me :-|

      • jsphkm

        Don’t fret. I have a good feeling you’ll achieve greatness, albeit on Wednesday.

        • mcdonsco

          Fingers crossed

        • desert102

          I saw on their website that they have no interest for up to 18 months, do you know if that will be available for the sale on wednesday?

    • Roger

      You aren’t the only one. I was able to purchase one at 11:58am EST

    • sirmeili

      The DEs weren’t the problem (Except that they never actually notified people that they could buy them…at least not in a reasonable amount of time). The issue was that the moto maker versions never could really be bought. A few got through, but not very many at all.

    • Scott Capodice

      Yeah I got one with a confirmation email at 1151 EST. Someone was asking me a questions at work…I was clearly ignoring them…lol I stopped for a sec as a page loaded and said, can you give me 5 minutes…lol But I got one, I’ll be a lot happier when my order says shipped! :) And I really dont know anything about bootloaders and stuff…I guess it’s a waste of an option on me..

      • droidrazredge

        Does it say your DE will be shipped within a certain date or does it still show in your receipt that your order has not shipped yet ?

        • Scott Capodice

          It just says not shipped for now.

  • mcdonsco

    I’m betting the site won’t work then either

  • Jeff

    I am sad that i couldn’t get myself and mom new phones. Not such a terrible thing for her, but i wanted to get it before this weekend.

  • Bummer

    The Obummercare people must be running their site. Should have consulted with Apple.

    • Maxim∑

      You got down voted because you brought up apple I guess. Last time I checked Apples website didn’t crash on the 9M orders launch weekend. Motorola only has to deal with the USA to. But they gave us 2 additional days cut them some slack. I would have just done the sale on amazon for the black and white version/DE they can handle it.

  • twsf

    Motorola had it rough? I’ve still got a dev edition in my cart that I’ve had there since before they changed the price to $399 and I still can’t order it. Poor, Poor Motorola.

    • Walker Citterman

      I feel your pain, was so psyched to get that phone in my hands. Hopefully the DE is part of Wed/Mon.

  • chodeexploder

    Well you could look at the bright side you may have not gotten a phone but at lease you didn’t jump into a ceiling fan with your wiener out!

    • Abgar Musayelyan

      Speak for yourself

  • Godzilla

    Very nice deal. The same people who run the play device store must run Motorola site.

    Still a hell of a deal for a off contract phone.

    • ToddAwesome

      waiting is the hardest part, my DE needs to ship, and soon!

      • droidrazredge

        Has the status of your order changed ? or does it still say not shipped yet ?

        • ToddAwesome

          No, I would expect it to be a few days, considering their claim it could be up to 7.

  • Ryan Gullett

    To be honest…If I knew that I only had to wait an extra day for us to get an extra day to get the phone…that’s a good deal. We now have a much better chance of getting this phone. Since it will be running for multiple days.

    Anyone taking part in this deal should get a free Skip and case of their choice. Some of us spent like 6-12 hours around a computer or phone.

    • Rodeojones000

      6-12 hours around a computer just to buy a phone?

      • sirmeili

        Yes, of course I was also working during that time, but don’t think for a moment that the first thing on my mind wasn’t that phone :P

      • Ryan Gullett

        Just from what I was reading on twitter, forums etc. And lots of readers from work as well.

      • mgamerz

        iphone people wait for days in tents for the same thing every year

      • zurginator

        He worked for ~$12 an hour. I know I wouldn’t do that.

    • George264

      Okay, to be fair, they are taking off 150 off the retail price. Now you’re asking them to give you a Skip and a case which would make them lose another 45$? They never HAD to do this sale, and they didn’t HAVE to give you another two days. They could have just said we’ll give everyone who waited a coupon to get a free case if you buy the Moto X later at the regular price, which would actually make them way more money than this.

      • Ryan Gullett

        They didn’t HAVE to do anything you are right. But as an company, when you say you are going to do something, its usually a good idea to follow up with those promises.

        • Riz Virani

          ..or two extra days to get the original deal?

        • Maxim∑

          As there apology they are giving us 2 additional days. this was not planned out, and I highly doubt you just sat in front of the Motorola page for 12hr. Most of us checked the website frequently and that’s it

  • hoosiercub88

    Goddamnit I said I was done.. I can’t stop.

  • hoosiercub88

    Clusterfuck Wednesday Deal?

    • Dustin Pilbeam

      The Sorry we fucked up Monday deal

  • clobberedchina

    You can tell they have first class management there at Motorola. That’s why they are making Google so much money.

    • Good_Ole_Pinocchio

      They actually aren’t making Google any money yet. They have work to do.

  • a) youth.in.asia

    They are giving you TWO days to pick it up for a great price! +1 MotoGoo

    • kendrick lamar

      you look like an old man!!!

      • a) youth.in.asia

        You look like a silhouette!!!

    • meijin3

      I usually see you over at TechnoBuffalo! Anyway, I was seriously considering getting this but decided against it. Now I may change my mind!

  • Sean O’Keefe

    They just updated, looks like it’s now a Cyber Wednesday deal!

  • Kevin Faaborg

    Worst part other than not getting a phone? The accessory sale is also ending too, so those of us who were going to buy accessories with the device at a pretty decent price may have to look elsewhere or pay more on top of it. (And can’t take advantage of Cyber Monday sales for other accessories from other companies either since it’s not known if I will actually be able to purchase one.)

    • Rich

      MotoSupport guy on Twitter said that the 30% promo would be good for Wednesday also. But he also said the site was up and working at one point lol

      • sirmeili

        To be fair,a t that one point in time, it was…just not for very long…LOL. I got all the way to the final checkout page (the review) before it crapped out on me!

    • mrsastrocat

      Motorola Support on twitter said they would honor the 30% off on Wednesday.

    • jamdev12

      Just buy the accessories and then buy the phone on Wednesday or next Monday. If you don’t get the phone, return the stuff for a full refund. What’s there to loose? Well time I guess, cause I know I wasted plenty of my time today on this deal and nothing to show for it.

      • Kevin Faaborg

        Time and money since I’m having to purchase for both lines on my account and there was no guarantee i could get both.

  • Severo Rivera

    Epic fail Moto, epic fail.

    • Michael Bell

      At least you are still getting a chance to buy it. They don’t have to give on Wednesday

      • http://Twitter.com/ContestsAccount bigrob60

        After this day, yeah, they had to give us another chance.

  • AbbyZFresh

    How about making it $150 off permanently as compensation for all the waiting you made us do today Motorola?

  • George264

    It is now 9:30 PM and nothing’s working. Oh well. Wednesday it is. Took time out of my lunch to call them and tonight called them again. Spent a lot of time refreshing as well. It’s kind of strange how they couldn’t bring their servers up, I mean not only do they have millions, but Google owns them, and Google has billions to help out. At least they’re re-running the promotion so I applaud them for that.

    • sc0rch3d

      it’s over via Moto twitter :(

      • NorCalGuy

        For tonight..and the dev editions…they should at least put up a few more Dev editions for all the people who were trying to get one when the servers were down this morning and don’t have access to computers all day.

  • Firelight

    Yes I was one of those with my auto-refresh extension hitting the servers every 180 seconds and still didn’t get anything….

    • Kane Stapler

      Mine was every 10 O.o

    • George264

      Probably things like this bringing them down in the first place.

      • sirmeili

        I doubt it, it wasn’t until they opened up the moto maker and the checkout the the issue came into play. Once they turned those off, the people hitting refresh every 30 seconds didn’t seem to really affect the performance of the site. It could have very well just be a very badly coded piece of software that performed will under normal circumstances but cause performance or memory issues when a lot of people hit the checkout process.

    • Hothfox

      Everyone knows what DDOS is, right?

      • jamdev12

        So much for processing power on demand? Being a company that is owned by Google, I would have thought that increasing the amount of servers to serve your traffic would have been in the cards, but they didn’t think that this was going to happen. All I can say is, you don’t see this happening to Amazon on Cyber Monday?

        • mgamerz

          That’s cause amazon does this for a business, motorola does not. How often do you think Motorola has huge sales like this.

        • Maxim∑

          Amazon AWS is huge you should watch the 60 minutes video with jeff bezos

    • Firelight

      I didn’t start that until 11am EST and even then it was 3 minutes between refreshes – hardly a heavy hit.

  • David Caccavo

    kind of stinks because 30% off accessories was still good for today. hopefully they will also send me a paycheck since i was working on their site all day and barely did any work. :

    • Rich

      I think I would have been better off to spend the day at work and just pay full retail than taking the day off for the deal.

      (j/k was ‘working from home’ today)

      • jamdev12

        Sure right. You know you were all over that screen, clicking every 10 seconds just like all of us. What suckers we are and what do we have to show for it? Bloody fingers from jamming that left button on that mouse and yelling, “DAMMIT!!! DAMN YOU MOTO!! DAMN YOU VERIZON!!!

        • David Caccavo

          if i was on any other carrier the answer would be simple: Nexus 5. i hate verizon. i wish i had the foresight to realize how terrible they would be when i was still rocking a flip phone.

    • mrsastrocat

      They said the 30% off on accessories would be good Wednesday but not next Monday.

  • Rich

    I heard Samsung are going to do a sale and have the site crash for 2 days to one-up Motorola

  • http://twitter.com/_amci Alex McIntosh

    I’ve been waiting ALL DAY, and they can’t even give an ETA. I’ve been thinking…maybe Nexus 5? Motorola is going to lose major clientele over this.

    • Balthazar_B

      I seriously doubt they’ll lose even much minor clientele. Whole thing could be Akamai’s fault.

    • Maxim∑

      You think your the only order? Can take up to a week. Your in the queue like everyone else

  • Samvelavich

    Dude I understand its hard to re-run servers, but damn I don’t think I’ve ever seen a large corporation be down for this long. Very disappointing.

    • http://www.droid-life.com Kellex B

      The US government has them beat by like 2 months.

      • Jayracer7474

        yea but they suck at everything, they don’t count

        • mgamerz

          mmm, those highways you use sure suck right? And those safe meds?

          • bridges
          • jamdev12

            I wager that if it wasn’t for the fact that there is so much gridlock in Washington to do anything that the government should do to keep this infrastructure in better condition, you would see better scores out of this report. You have both parties to blame for this. We will continue squabbling and not getting anything done. For some of reason we are too stupid to see the train that is headed straight for us. While we have a dysfunctional political system, China will be passing us by and will become the largest superpower. We can’t stop China’s raise, but we can make sure that we maintain our position as a leading country if we start thinking about what’s going to happen in the next 30 to 50 years, instead of thinking of the next election cycle. If we don’t our interests will not be answered by countries who know that we are only a secondary economy compared to the largest economy. Remember, we have dominated because of our economic power, not military might.

      • dennis laska

        US government has no competition though :)
        Motorola is trying to make a comeback.

      • Scott Capodice

        The US govt uses the lowest bidder and they always try to extend the job to maximize their profit while doing a shoddy job. Moto is a business that is in the marketplace with fierce competition, they should have performed much better! And I guarantee someone is in deep doggie doo doo for this and will probably get fired. That’s what happens when you screw up bad…you get fired!

  • Chris M

    Epic Fail for Moto.

    • Maxim∑

      Nothing epic about it

  • Pierito

    My friend was able to customize and order one. I guess he was one of the luck ones :/

    • Samvelavich

      screenshot? according to them, no one was able to get the deal.

      • Pierito

        BEHOLDDD!!!

        • Rich

          Witchcraft!

          • chodeexploder

            yea i thought it was witchcraft when i lost harry potters wand in my butt, but he actually ordered one its pure insanity!

          • Pierito

            He says he designed it before-hand and then after several attempts, got through and bought it just as you see above….No witchcraft here!

      • Michael Bell

        Heres mine from 9:18am this morning

  • dennis laska

    Moto X depreciates so fast it’ll be $349 regular price by then POS

    • but reallythough

      Why are you still speaking

      • dennis laska

        Why are you still breathing

        • Maxim∑

          Wow its a phone calm down

    • hoosiercub88

      It must be one awesome POS to have done what it did with web traffic today.

      • dennis laska

        My grandmother could have brought down the motorola site :)

        • hoosiercub88

          Your grandmother must be a big woman.

    • Matthew Rebmann

      You’re a douche for the sake of being a douche.

      • dennis laska

        Thank you, that’s my plan

  • MJZ

    They way Motorola handled this fiasco is appalling.
    They could have made a statement HOURS ago that they will try again on Wednesday instead of keeping people waiting.

    I’ve bought my last Motorola device.
    #GoodbyeMoto

    • middlehead

      You have bad opinions and you should feel bad about them.

  • yodatom10

    The google effect….

  • derbo904

    Does this mean more DE devices? :)

    • Balthazar_B

      One can only hope.

    • macewank

      they said no, but we’ll see.

    • Larizard

      man that’d be great… I missed out on the Dev Editions cuz i was at work..

    • NorCalGuy

      They said no…

  • sc0rch3d

    a new thread…wooooooooo. let’s get this one over 9000!

    • http://www.droid-life.com Kellex B

      Yes!

      • Jason Brown

        dev edition is sold out

    • Bob

      Did they hire the fired healthcare.gov website administrators?

      • michael arazan

        But I doubt they paid the $97 million for it like the government did with hiring 4 companies to build one site.

        As of tuesday morning 8 am (cst) Motorola has the phones for $350 and the site is up and running, I even got alll the way to checkout

      • StuckOnVerizonForever

        I guess a website not working is worse than 9/11 these days.

    • oliver

      https://forums.motorola.com/posts/2cf3fea770?page=7

      Look at last common I feel like this is the attitude they are holding….as for the situation for this forums and today’s website fail. “You guys should feel lucky because we give you guys two more chance” wow

      • Kelly

        As far as I can tell, that commenter doesn’t represent Motorola.