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Motorola CEO Dennis Woodside Issues Apology Over Cyber Monday Site Crash, Talks New Deal Days

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Motorola would probably like to forget 2013′s Cyber Monday as quickly as possible. The day started with excitement over the Moto X deal they planned to kick off – $150 off full retail phones – but quickly turned into a disaster once their site buckled under the heavy amounts of traffic that flooded in minutes before the sale was to begin. Customers sat on their MotoMaker site for hours trying to get in orders and as they waited for some sort of word out of Motorola’s camp as to what was happening. We didn’t know much until we were 12 hours in, something their CEO is now apologizing for. 

In a post to Motorola’s official blog, CEO Dennis Woodside has apologized to those affected by today’s site crash. He opened up about their misjudging of the demand for the Moto X (or this deal in particular) and admitted that their pre-sale site testing was not “sufficiently extensive.” You can read the full letter below.

The good news is that they believe they have found a solution to the problem and are ready to give this deal two more shots to make up for it.

At noon EST (9AM Pacific) this Wednesday, December 4, Motorola will once again kick off a $150-off promo for Moto X orders through MotoMaker. With the discount, custom phones will again be $349 off-contract, a deal that few should pass on. But just in case you can’t make it Wednesday, Motorola will add an additional deal day next Monday, December 9. They are doubling the quantity of phones available as well.

And last, they are extending the 30% off accessories special to these two days.

Tomorrow, MotoMaker will open again for regular business.

We owe you an apology.

I want to apologize to our customers and fans for the issues we experienced on our website with our Cyber Monday promotion. I want you to understand what happened, and what we are doing to rectify the situation.

First, we misjudged the overwhelming consumer demand for Moto X, which was far greater than we expected.

Second, our pre-sale site testing was not sufficiently extensive. Testing failed to reveal weaknesses caused by large volumes of concurrent orders flowing through the MotoMaker customization engine.

Thus, when we opened the promotion this morning, an extraordinary spike in concurrent orders caused our website to go down. We couldn’t fulfill orders. The site became unstable. While some orders were filled, many customers tried all day to place their orders, unsuccessfully. Customers were left frustrated.

We have since found a solution that we believe addresses the concurrent order issue. Motorolans are hard at work right now, implementing that solution.

Here is what we are going to do: Starting at 12 pm EST/9 am PST this Wednesday, we will relaunch the $349 promotion. To help make up for this major inconvenience to shoppers, we will also add an additional promotional day on Monday, December 9. We will double the quantity of phones available, while supplies last, to allow as many people as possible to take advantage of the promotion. We’re also extending the 30% off offer on accessories to these two days.

Please note that MotoMaker.com will open up for regular business tomorrow (Tuesday, December 3). We will stay the course on our regular sales as we restore our promotional prices for Wednesday and Monday.

Stay tuned to our Twitter, G+ and Facebook pages for more updates. We understand people want frequent communications from us so we will do a better job at keeping you informed.

On behalf of all Motorolans, I apologize for what occurred today. I appreciate your understanding as we get this fixed in time for Wednesday and Monday.

Posted by Dennis Woodside, CEO

Via: Motorola
  • Jeff Simpson

    That’s cool that they apologized, but that does nothing to help those of us that just wanted to buy the Developer Edition. We waited all day and tried to buy them and were told it was out of stock, only to find out that other people were able to get THEIR orders through hours later. Motorola has no interest in another go-around of the product we actually want to buy, they just want to sell more ugly green phones.

    • Kelly

      It’s my understanding that the Developer Edition did go out of stock, was restocked as a consolation to those who couldn’t check out because they had Moto Maker Xs in their cart/for other reasons, and then went out of stock again. Unless Motorola restocks the Developer Edition ad infinitum until everyone wants one gets one (defeating the purpose of “limited quantities”), I don’t see how they could solve this.

      • Jeff Simpson

        Not ad infinitum, but it would have been nice if they had announced on Twitter something like “Ok, we got all of our problems fixed, the sale will go live at 2pm” rather than just randomly turning it on sporadically.

        It just leaves people with a bad taste when they are told that something is out of stock, and as soon as they turn around the next person in line is allowed to buy one. Imagine if Walmart on Black Friday came out and told everyone standing in line “Sorry, we ran out of TVs” and then 15 minutes later started selling them to people as they walk in the door. People would probably get murdered over that.

        • Kelly

          Oh, that’s fair–as I recall it the announcement was made after the Dev Edition had already been restocked, so by the time people heard about it, it was too late. Honestly, the lack of communication perplexes me because the Motorola Support Twitter was doing a great job of responding to people quickly while the main official channels were almost silent. At least Woodside acknowledged their shortcomings in communication so hopefully it will be better next time.

          • Jeff Simpson

            I would have loved to see “We’re sorry for all the problems with our site. To make it up, we’ve decided to send a coupon code for the sale price to the first 500 people that attempted to place an order but were not able to”

            Since of course by time you get to the process order point you have already logged in. They would be 100% able to find out who was trying to make a purchase but wasn’t able to unless their server logs are as poor as their planning.

  • CompCrash

    I hoping that this would go til Friday so I can get one when I got paid.

    • Brandon Shaw

      Um, it’s back on Monday as well.

  • http://petervideos.com/ Peter Mansour

    They must have hired the people from Healthcare.gov to make the website

  • Droid 1967

    BULL: all of a sudden today it can work? Intentional to make headlines. the demand is not that great But as apple who intentional offers less than known demand to show sellout headlines MOTO intentionally had a site broken to get the same headlines. Great business plan as we all know many will now have to have it since its so popular. Just look at overall sales of the phone way under estimates. Now the outdated phone is all of a sudden so popular? Few people buy full price phones in the overall sales. This Is a great business move But as stated I believe it was planned out and executed just as designed!

    • yankeesusa

      Ok. Thank you for your useful information

      • Droid 1967

        your welcome and next time i have an opinion as everyone else here i will also share it Not sure what your guys problem is with my opinion. Look at my post again I didn’t say a darn thing negative toward your godsent phone. I only stated it undersold and in the realm of top smartphones that is just a fact it doesn’t state the phone is bad!

        • Sporttster

          D67, doncha know this is a MotoX fanboy site? They’re all about X. They eat, drink, even sleep with their little X’s. Don’t speak against their baby, man!

          • Droid 1967

            that’s whats funny i didn’t and still haven’t. I just think this was a publicity stunt and it worked hadn’t really payed attention to any of it until there was all these posts of problems. Never said anything bad about the moto x other than that in the realm of smartphones 4 months is old! not sure why i got all this grief over the opinion of what I think moto did intentionally, didn’t say anything bad about their actual product.

    • ToddAwesome

      what you’ve just said… is one of the most insanely idiotic things I have ever heard. At no point in your rambling, incoherent response were you even close to anything that could be considered a rational thought. Everyone in this room is now dumber for having listened to it. I award you no points, and may God have mercy on your soul…

      • Brandon Shaw

        Get off your a*# and find that f-in dog!

        • ToddAwesome

          You don’t look for an hour and call it quits!

      • Droid 1967

        great response not one bit of data proving me wrong and the sales show that the phone did not sell as expected. I think this was a very smart marketing ploy what is your problem with that!
        so today it wont have the max concurrent traffic issue huh? amazing !

        By the way I didn’t say anything negative toward the phone The numbers are out there to show that it wasn’t one of the high selling phones Period!

        You need to change your name to ToddInsulter since that seems to be all you want to do come back with some facts next time !

        • ToddAwesome

          Great response? Thanks, I worked real hard on it.

          • Droid 1967

            oh ok now that you have the facts to show my post was inaccurate I apologize for having an opinion on the subject!

          • ToddAwesome

            First, you have no facts to support your own ‘ploy’ opinion, so I don’t even know what we’re really discussing here.
            Second, my post was a movie reference, I’m sorry you didn’t pick up on it.

          • Droid 1967

            I didn’t pick it up more irritated by post above you i think. Sorry about that what movie are you referring i still don’t get it and im surprised :)

          • ToddAwesome

            It’s from the national treasure that is Billy Madison.

            http://www.youtube.com/watch?v=DTc–4jz0GQ

    • Nikuliai

      kid go back to your cave, the Moto X is being chosen the “Smartphone of 2013″ in a lot of tech websites, it’s only downsides are the price and camera, and the camera is slightly fixed and they dropped it to 60%ish of the price, of course the freaking website is going to collapse, all the freaking world was paying attention to this deal.

      btw: “all of a sudden today it can work” OF COURSE IT CAN… jesus, this is a max traffic issue man, if you don’t know how it works just shush

      • Droid 1967

        . jesus, this is a max concurrent traffic issue man, But all of a sudden this is fixed huh? The moto x was not a high seller the numbers show this , At no point did i state anything negative towards this phone!

        I believe this was a great marketing Ploy and KID you cant prove me wrong Period!
        The freaking website would collapse today also if all these people now go back wouldnt it?
        My statement is factual on the sales the amount of people that pay full price and that the phone is now old in the mobile phone world. The price is not that cheap still I do not believe their is that much demand for ordering this phone all of sudden. If you can handle someones opinion based on the numbers of sales that moto themselves have put out than don’t real blogs. My opinion is this was a marketing ploy and it wont change.
        And The moto x is far from the smartphone of 2013, Again you can continue to defend something i never said I didnt give any opinion on the phone. I do not think its anywhere near phone of the year I would put the maxx ahead of it if you want to go there and several ahead of that one. The fact is I believe the whole thing is a marketing ploy. Why you feel the need to insult because your opinion is different should show who the KID is here.

        • Nikuliai

          -no high traffic => call to the hosting => fixed
          -no offer day => no high traffic => no problem

          btw… Unicorns are real!, their existance is hidden from us as a gobernment ploy and you can’t prove me wrong Period!… the cake is a lie

          the freaking website is not going to collapse today SINCE THERE IS NO OFFER SO THERE IS NO HIGHER TRAFFIC THAN NORMAL… jeez, this happens all the time, google cyber monday on the other countries, happens a lot, the next day the sites are working as normal… I guess that’s witchcraft, this is clearly a marketing ploy cuz they need to have a worse image for some reason.

          btw the phone is not old… it’s freaking 4 months old. “My opinion is that anyone that think it was a marketing ploy it’s an idiot and it won’t change.” see what I did there?

          besides, I didn’t say the moto x IS the smartphone of 2013, I said a lot of tech sites are giving it the reward, motorola is getting high momentum since August and THIS DEAL WAS ON EVERY TECH BLOG, so yeah, it’s pretty obvious the site wouldn’t hold the concurrent users if motorola didn’t thought they would need to at least triple their bandwidth, and let’s face it, companies never do (cuz it’s increasing the bandwidth for just a day offer)

          btw Kid is not an insult… Idiot is, now I insulted you :)
          and I didn’t insulted because your opinion is different, it’s because you’re on the “area 51 crazy train” with the marketing ploy, I do respect opinions on things like religion or even moral issues, but saying they worked a deal that had worldwide coverage just to give themselves bad press with the actual cyber monday it’s just on the borderline of believing in unicorns, they had to patch this by making this a 2 day offer, doubling the ammount of units and offering a public apology, and right now they HAVE to get better server coverage, cuz if this blows in their face again they’re done with xmas sales… but of course it was marketing

          • Cameron E Nelson

            Quite both of you my pet rock has something to say!! Here you go…. Yeah… Agreed…

            He said unicorns are real.

          • Droid 1967

            Your arent worth my time anymore You show me verifiable proof that im not right and come back otherwise go cover yourself in a hole! Oh and If you like your MOTO X you can keep it!

          • Nikuliai

            show me verifiable proof that you’re right and we can talk… you’re making things up and going for the argument “if you can’t prove me wrong I’m right”… ergo unicorns

      • Shushpuppy

        Shush youngun!

    • Jason B

      Maybe you should talk to the folks at EA who botched the Sim City launch. Was that intentional too? People who bought a game couldn’t play it because their servers kept crashing. All that generated was more resentment toward EA for making a game that REQUIRED a connection to their servers.

      There’s nothing to be gained from crashing servers, especially when it inconveniences people.

    • NexusMan

      “all of a sudden?” It works today because thousands of people aren’t hitting refresh 50,000 times, at the same time, trying to order the device. And by the way, actual sales of the phone have not been released.

  • jnt

    I love that there was no spin – just a straightforward apology and a straightforward explanation for how they screwed up. I can forgive anybody in that scenario.

  • ddevito

    What a colossal waste of time that was. Sadly I still shipped out my Nexus 5 back to Google for a refund, so I’m still getting this phone regardless.

  • Jeff

    Give me free shipping on the Moto X when I order it and I’ll accept the apology.

    • Hothfox

      I’m pretty sure they were going to offer free 2 day shipping yesterday.

      • ddevito

        All orders over $75, yes.

      • Jeff

        Where was that listed?

        • Hothfox

          I think it was during checkout or at the bottom of one of their product pages. It just said something about free 2 day shipping because they know we’re excited to get our stuff.

  • AbbyZFresh

    Apology unaccepted.

  • Jolly Smith

    I heard about Moto tablet . I am looking forord to it.

    via codingbrains dot com

  • Big_EZ

    Am I the only one who wishes for the Droid Maxx dev edition to go on sale? I like the X, but after the Note 2 I can’t go back to a phone that small.

    • Brandon Shaw

      So, I started out with the Maxx and made the switch to the X due to the size. I was worried about the same thing but the X is a perfect size for your hand, pocket, etc. My Maxx was so bulky, the X is buttery smooth externally and internally!

      • Big_EZ

        I’ve used the X in the stores, it’s too small. The MAXX is a little on the small side, but I’m sick of Samsung UI, and their the only ones that offer a larger phone and MicroSD slot. The X even feels small in my hand, the Maxx is a nice size for my hand (I’m not a small guy).

        • NexusMan

          That’s the point. It’s supposed to feel small in your hand.

  • Travis Walls

    I love this only because he said “Motorolans” more than once. Honestly, if they announced they were renaming the company to Googorola, and they were to be called Googorolans, I’d just die.

    • Motoroogler

      (Whispering) “Motoroogler”

      • Travis Walls

        *faints*

  • JoshGroff

    So in other words, I have a week to sell my Note 2. Heck to the yeah!

    • yankeesusa

      Really, your selling the note 2 to get the moto x? Ok

      • JoshGroff

        Why not, I’ve always switched phones around for absolutely no reason. This is a chance to try something new without losing money to do so.

      • NexusMan

        I know someone who returned a Note 2 to get an iPhone 5C (and not even a cool colored one)

  • besweeet

    Am I the only one who thinks that this happened on purpose, just so that Motorola could get more free press coverage (which worked)?

    • Franklin Ramsey

      I very much doubt they would want this sort of bad press. It makes their company look bad and the phone look bad.

      • besweeet

        I don’t see how it’s bad. It was an easy way for them to get websites to repost coverage regarding their discounts, further improving it by adding an extra day to the sale. And now they’ll keep tweeting about it, too.

        • Franklin Ramsey

          You don’t see how every one reporting that your website crashed is a bad thing? It casts a negative image on the company. To the general public, if a tech company can’t keep their website up, that’s not a good thing.

          • besweeet

            Step 1: purposely make the site fail
            Step 2: apologize for said fail
            Step 3: get websites to cover said apology
            Step 4: find a reason to add another day to the sale, also getting sites to cover that
            Step 5: profit

            The last step probably overcomes the minor negative publicity.

          • Michael Bell

            Wrong. Companies don’t intentionally piss off and alienate their customers, especially at the expense of sales of their product.

          • besweeet

            Why would they lose sales? They’re adding an extra day to it because of all of this, giving even more people an opportunity to take advantage of the new prices.

          • Kelly

            Because there are always going to be a certain number of customers who get so fed up with the first go-around that they never come back. There’s also an impulse buy halo to Cyber Monday that wears off soon after; Motorola would have made a lot of sales to people only somewhat interested in the Moto X but didn’t want to miss a great Cyber Monday deal. Now you have to actually make those customers come back on another, less buzzy day–I don’t think it will be the majority, but there will be a sizable group who just don’t bother no matter how many days it’s offered.

        • Nikuliai

          my god… THEY DON’T NEED A REASON TO EXTEND AN OFFER, it’s not like they have no control over the price they sell the freaking phone…

          and no, you’re not the only one (sadly), but it’s stupid, it’s worldwide bad press and it could had been the perfect promo and they could had made the promo available next monday again just because it was a success (or because Woodside said so, they don’t need a reason)

    • Droid 1967

      funny be happy look at the flak i got for saying the same thing :)

    • Just_Some_Nobody

      Yes. You are.

  • 1MPR0BUS

    Has anyone’s order from yesterday shipped yet. My order is still in “processing.” Was hoping to have it by this weekend.

    • ToddAwesome

      Order Status: Not Shipped

    • Gr8Ray

      FWIW, I received the ship notification status update email the day AFTER my Moto X arrived on my porch. Let’s just say their order system has… issues.

      • 1MPR0BUS

        Good to know. Hopefully the delivery guy doesn’t leave it in plain sight ….

    • Michael Bell

      They are assembling mine still according to the email I got last night. Supposed to arrive via Fedex on Friday

      • 1MPR0BUS

        I ordered a Dev Edition on Verizon so I was hoping the Dev Editions were already in stock ready to roll.

  • RoboCop

    On twitter they say they’ve added more devices to the list…I’m crossing my fingers for two things…1 an awesome apology via wood backs early…and 2 the Droid Maxx for $350

    • socarwolverine

      I believe that just means “more quantity”.

      • Hothfox

        Yeah. They said “double the devices”.

  • Waiting game

    Any chance that Verizon will pull the rug from under the unlimited, off-contract crowd at some point? The break even on this phone for me is $30/month savings – $99 on contract Moto X = ~9 months.

    • steveliv

      I highly doubt that they would, well at least without any long term warning, otherwise they wouldn’t be telling everyone to buy non-subsidized to keep unlimited.

      • Justtyn Hutcheson

        They tell them to buy non-subsidized because they know that there are no devices that work on their network that also work 100% with the rest of the nation’s networks. That adds an inherent barrier to exit, as you would need to get a new device on another network anyway. Plus, it allows them to change the plan with impunity as there is no contract for them to void. They really are in the commanding position here, and they know it. They have been whittling away at the unlimited data plan users for the past 4-5 years, and I think that they will masquerade their move to all tiered data behind the completion of their LTE network, with LTE-only devices not being “compatible” with the 3G-enabled (i.e. unlimited) plans.

    • Justtyn Hutcheson

      They will likely let everyone know a solid amount of time in advance to cover themselves when it goes live. The number of unlimited plans they still have floating around is probably very small compared to their overall subscriber base, and with the 2 year anniversary of the last device you could purchase and upgrade to keep unlimited…well, I’d say the writing is on the wall there.

      Luckily, I already have several contingency plans setup once the unlimited is finally completely gone.

      • Waiting game

        I think the biggest burn to the customers is the steep increase in price. I’m paying $70 for unlimited and 2Gb is $100. Hopefully they bridge that gap gracefully when the time comes.

        In my original break even calculation, the time is probably much shorter since I forgot to include the residual value of the Moto X as long as it’s not some crazy color combo…..makes justifying the $350 outlay to the wife more reasonable :).

      • Hothfox

        I think they conned my dad into dropping unlimited when my sister upgraded her line. I believe it wound up being less expensive for him to go with the Share Everything Plan, though, so I can’t complain much, but it was still irritating.

  • Hothfox

    Can anyone get the Apply Now page for their line of credit to load? I’m attempting to get it set up before tomorrow, and it just spins its wheels at m (initial page won’t even load).

  • chris_johns

    maybe they should just permanently change the price to 350-400…problem solved and a bagillion moto x’s sold

    • Hothfox

      I wish that they would understand that yeah, they want to end the specs race, but until people have faith, they can’t sell their devices off contract for the same price as a higher-speced flagship device.

  • Hothfox

    I think I might give this a shot on Wednesday, but after that I am kind of thinking that I’ll just wait for the wooden backs. Unfortunately, they probably won’t be released by December 9th (as I don’t think they want to make those part of the deal). I was really hoping to see them before the first of the year.

    • buckets

      I still say you wooden-back guys are whack, but whatever floats your boat

      • Kofi Williams

        Wooden backs > Gold iphone

      • Hothfox

        It’s something different without having to pick a bright color. If I can get the deal tomorrow, I’m choosing white front / cement back / black accents – pretty neutral and gray scale, but it’s still something a tad bit different. If I can’t get in on it, I’m going for a white front / teak back / black accents when the wood ones are out.

    • CCCO

      My prediction…no wood backs tomorrow BUT they will be available next Monday…Just to stir the pot a little!

      • Hothfox

        Probably what I’ll do is try and order tomorrow. If I get it tomorrow, and then the wood backs come out within 14 days of me getting my order, I will send it back for a redesign + the cost of the premium for wood. If the wood comes out after my 14 days are up, I’ll hope for replacement backs to be sold on eBay. If not, I’ll be happy with what I have for the next year.

  • HTGCR

    “First we misjudged the overwhelming consumer demand for the Moto X”
    Hopefully this disaster will be in the back of their minds when they release the next Moto X. This proves how many units they would sell if only they would start out at this $349-$399 price range. They would sell left and right. Come on Moto! Pull your heads out of the sand and be that company that changes the market pricing structure

    • Kofi Williams

      I’d accept even $399 – $449 with it’s feature list. The idea is to get the phone out to as many people in the first generation so the second generation phone is a best seller. IE: Galaxy S to S2

    • Dennis Woodside

      Point taken.

  • Jason B

    I just re-ordered my Moto X; I had to do it now before the sale tomorrow. I received a slightly defective one a couple weeks ago. Front camera and AMOLED screen were misaligned; the front camera was off to the left of the hole and the screen was crooked (turned slightly toward the upper right corner). Nothing huge, but it bothered me enough. The rest of the phone was great and mine didn’t have the unlock lag people were reporting after the Kit Kat update.

  • NyReynolds

    What about the Verizon developer edition sales?

    • j6nguyen

      Sold out.

      • NyReynolds

        Saw that but was holding out false hope that they might come back in stock

        • hyperbeatser

          No more DE units will be sold at the discounted price. They did sell out yesterday since they were the only ones which were able to be purchased.

  • EC8CH

    The blog post is nice and all, but I know for a fact Dennis reads Droid-Life and knows many of it’s readers were deeply inconvenienced yesterday.

    I think he should offer us Droid-Lifer’s a personal apology. After all, it is the insight gained by reading our comments that has lead to so many of Moto’s recent good decisions.

    :-P

    • Dennis Woodside

      Days.

      • EC8CH

        You’re the man Denni… The day the wood comes to Motomaker is the day I buy my second Moto X.

        • Dennis Woodside

          Prior to Christmas, but not in the next 7 days….ping me if I can help as supply will be tight

  • marko358

    Hey look! Another Moto X article on motoxlife.com

    • Hothfox

      Hey, feel free to tip them off to other Android news if you feel things are imbalanced. This was an Android news worthy thing that happened, and so they are covering it.

      • marko358

        This site is slowly becoming all Moto X news all the time. With Android Central becoming a site that posts mostly about their crappy accessories I’m slowly running out of well-rounded Android news sites.

        • Hothfox

          If there is other Android news to report, they do so. Between last night with the sale not happening and this morning with the apology being announced, there hasn’t been other news. Unless you want them to report on every updated app every day, some times there just isn’t any news, and sometimes only one manufacturer is doing stuff worth being reported on.

          What else has been happening in Android that you think they’ve missed? They can’t just pull headlines out of their ass.

        • ToddAwesome

          So take 5 minutes from your busy life and peruse multiple sites, you’re never going to get all you want from one source.

        • Zionlion02

          Come on man. You can scroll through just yesterday’s articles and find any number of other pieces of Android news. There were two articles about Motorola. One about the sale, and one about the debacle. Did you miss the Cyber Monday deals on LG and other products, new app launches, new games, etc? Let’s take a step back here and breathe a little.

    • Sporttster

      No kidding. Moto makes a small phone with a weak screen, with less power and no sd slot or removeable battery and says it’s the greatest thing since sliced bread and the lemmings agree! Is this the iPhone crowd or what? Man….wake the hell up people and quit being lemmings, sheesh!

      • Michael Bell

        Trolol

        • Sporttster

          Seriously…if ya want a Moto, go for the Maxx at least. It’s got a bigger screen and better batt life…..the X is just too darned much a i clone for my liking…..it may not be exactly like one but it just bugs me that they’re following that model. I know they have to do it to try to keep pace with it and survive. I think they would have done much better putting out a ‘fresh’ version of their original everyone loved. Make it unlocked, 5″ HD screen, killer camera, sd slot, removeable batt, 800 quad core, everything top shelf. Who here wouldn’t buy that???? I know I sure as hell would have!

  • http://www.unexpectedparameters.com Aaron Hurt

    Classy move. Very classy.

  • 6stringslinger

    If they fix it by Wednesday, Obama should hire Dennis and crew to fix the healthcare debacle. Yes?

    • Big_EZ

      Fixing the Healthcare debacle has nothing to do with a website or servers. Fixing the Healthcare website would only make the Healthcare debacle worse.

      • 6stringslinger

        You and I disagree. I support the ACA. That being said, I was only half-serious, mostly just pointing out the humor in the monumental failure of the whole Healthcare web site debacle.

        • Big_EZ

          I work in the Healthcare industry. Nothing about the “Affordable Healthcare Act” is affordable. Many people are losing their plans (even though they were promised they could keep them), and the new plans are not affordable or have high deductible. The “Affordable Healthcare Act” is just a step on the way to a single payer system.

          • 6stringslinger

            Which is precisely what our country needs. Single payer. Healthcare costs are totally out of control and spiraling into inter-galactic space. Like I said, you and I disagree! :)

        • Guest

          Hate to tell you, the ACA is for the insurance companies to make more money. It has nothing to do with bringing truly affordable healthcare to the county. What you will see over the years, if it continues, is massive increase in government spending for health care which goes directly to insurance companies. You can’t make something ‘affordable’ by making a third party pay for the real cost, we’ve seen that time and time again in government.

          • 6stringslinger

            I fear that you are correct in that insurers are positioning to turn maximum $profit$ out of the ACA. That is why single payer is the only way to go. I do not wish to digress further from the story line of this DL post, but our healthcare system needs to be addressed for a changing economy. Even Republicans will admit to that. To say that our government can’t do anything right is really just a slap in the face of America. Let us change the government to work properly rather than throw out any possibility of government for, by, and of the people. I think Medicare works great, Social Security works great, Unemployment insurance works great, Food Stamps work great. Yes they drain our economy. Perhaps a few less $trillion in military and foreign aid spending should be included in the talking points for the next Presidential election. I respect your opposition to my politics. I believe it is healthy and vital to a robust democracy. No thoughtless, anonymous insults here, bro. Peace out.

  • triumphtriple

    I hope the woven white back is available when the sale goes live again!

    • steveliv

      Woven white background is currently only available on Moto X Developer Editions.

      • triumphtriple

        Except not even, bc dev version is sold out… :’(

        • steveliv

          Yeah. The Developer Edition Cyber Monday Deal wasn’t affected yesterday and went on as planned.

          • triumphtriple

            I hope that is a heavy dose of sarcasm!

          • steveliv

            No sarcasm. If you wanted a DE device you could have gotten one yesterday.

          • Hothfox

            I agree with where you’re coming from. I think people aren’t understanding the “limited quantities” thing. Just because some people did not get one does not mean that the sale was a failure. Moto was wiling to fulfill a specific number of Dev Edition devices at the sale price. They did so, so sale over.

        • Hothfox

          EDIT: Apparently not.

          Can’t you still buy it for retail pricing?

          • triumphtriple

            Nope… :/ Sold Out still.
            I was gonna get the dev version, but I wasn’t able to get through yesterday. Bummed they’re not honoring that sale…

          • Hothfox

            Technically they did honor it. They sold out all their stock they had wanted to make available for the sale.

            I think people were assuming that since they make the devices as they’re ordered it was a “we are opening up ALL orders to this sale” when in reality, it was a “we are opening up a finite quantity of orders for this sale”. They exhausted the number of orders they had set aside for the Dev Edition.

  • Tod Cox

    He specifically state the “$349 deal”. I sure hope it is $150 off the 32gb as well.

    • Kofi Williams

      He did only state that but the website says starting at $349 so it should be 150 off the 32GB as well.

      • Tod Cox

        I assume it will be. I sold my 16gb to upgrade to custom 32gb.

  • ja7lewis

    I was able to get to the checkout page, but the price is still $499

    • middlehead

      Perhaps you should try reading the article, just this once.

  • JJV

    Is there any reason to buy an off contract phone (moto x) with Verizon?

    • Detonation

      -Keep unlimited data
      -Not be locked into a 2 year contract.

      • JJV

        I don’t have unlimited data so I’m out of luck there. Can you take the Verizon version of the moto x to other carriers? I didn’t think you could so I’m having trouble dropping the $350 knowing I will be stuck with Verizon anyways. Thanks.

        • A.Miller

          In your case, it might make more sense to just get it for free if you’re planning on being w/ VZW for 2 more years.

        • Hothfox

          I don’t have unlimited either, but I’m vying for one. I’d like to have the option to hop off my family plan at any given time. I think the Verizon version is a global version too, so if you travel a lot, and use Verizon at home, it could be advantageous. But you don’t need to buy it off contract for that feature.

        • Justtyn Hutcheson

          It will work with AT&T’s full HSPA+ network, and T-Mobile’s re-farmed 1900 MHz HSPA+ network, in addition to both of their 2G networks. It supports Band 4 LTE, which T-Mobile uses, but I haven’t seen anyone confirm whether it works, as I’m not sure that Band has been activated on the Verizon Moto X (it has been on the Droids, for reference).

    • steveliv

      #1. You still have unlimited data plan.

  • hyperbeatser

    Those of you who were able to purchase a Dev Ed yesterday, has anyone gotten shipment notifications yet?

    • sirmipsalot

      Not here… they said “up to 7 days” to begin with, and with all the traffic… I’m going to give them at least a week before I even worry about it.

    • steveliv

      I placed two orders yesterday, The first has already shipped and will be here tomorrow. The second has not shipped yet.

      • droidrazredge

        At least we know some orders are being shipped by Wednesday. Congrats on getting yours shipped! Mine is still like your second DE and it still shows has not shipped.

    • ToddAwesome

      Nope, but I got in when things opened up for the second time.

  • KingSpeedy

    For those of us who did manage to get an order through, make sure you weren’t charged twice (or more). I was charged twice for my purchase, and others are reporting similar problems with as many as eight charges placed by Motorola on their card.

    • ToddAwesome

      This happened far too often. A friend of mine got 3 hits to his debit card, not good.

      • Just_Some_Nobody

        Ouch. I understand some people have to use a debit card (it’s all they have), but surely there’s another way. Debit cards are not (as) protected as credit cards.

        • ToddAwesome

          They’re at least backed by Visa, for example, so you have fraud protection and such. That said, when three $400 charges hit your checking account, that’s problematic, especially when Moto says they’ll be on there for 5-7 days.

          • Hothfox

            I’m considering applying for the line of credit for this reason. I do have a credit card, but I only got it 3 months ago, and it was my first card, so my credit union opened it as a secured credit card with a small limit.

          • dazz1996

            Get a walmart green dot money card load cash on it for $3.00 it will save you from the finance charges that you will be paying.

          • Hothfox

            What finance charges am I going to be paying? I haven’t actually been able to get the Apply Now page to load to look at the Terms of Service Agreement, but I already have the money set aside, so I will be paying it off before the end of the no interest period.

    • hyperbeatser

      I called moto today and they just checked to make sure only one order was placed for me, so the extra charge should disappear. Although usually when it’s an authorization charge, it’s not $400+

  • Ant

    Am i crazy? I have a nexus 5 and i am considering the Moto X.. Any help on why i should choose the Moto X over the Nexus 5 would be a great help. Thanks Guys.

    • n900mixalot

      No you’re not crazy, we are all gadget freaks.

      Why are you considering the X? What is your Nexus 5 not giving you that you hope to get from the X?

      It certainly won’t be a better camera. Is it the customizable hardware?

      • Ant

        The active notifications and hands free features are very appealing to me.

        • Ant

          but then again i do like the 1080p screen and tinkering capabilities on the Nexus 5 without having to buy a developer addition to achieve the later on the Moto X

          • n900mixalot

            I see. Well if money ain’t a thang then it can’t hurt but … it’s all a matter of what you like.

            Just be careful with Motorola.

      • Ant

        Also Kellen’s Moto X review is to blame…i have trusted him based on his accurate reviews on devices.. LoL

      • A.Miller

        I’m in the same boat. I have unlimited w/ VZW, but bought a Nexus 5 and have used it for one month on ATT GoPhone. I haven’t had any issues with call service, but have w/ data penetration. Inside buildings, I cannot get LTE most of the time but instead HSPA. With my VZW Gnex, I can get 4G inside the same buildings at the same time.

        I’m trying to decide should I keep unlimited w/ a MotoX or give it up for the N5.

        I said my next phone would have to have a good camera, but sadly neither of these does.

        Looking for advice, too!

        • Hothfox

          I was kind of in the same boat. I tried the Nexus 5 on GoPhone for a month. Where I had coverage, though, it was always LTE. When I took it to my parent’s house, I either had no service or Edge, fluctuating. I could never actually make a phone call. Verizon had strong 4G/LTE coverage at their place, and has 4G/LTE most places I go. As much as I loved the Nexus 5, I have to pick a phone that works on Verizon, so Moto X it is.

    • Kofi Williams

      Just have both. It would still be the same price as an Iphone or G2 off contract and now you have a future proof phone and a great user phone.

  • n900mixalot

    This is how Moto treats customers. To even think that anyone would still want to go with them after this is mind boggling. Unanticipated demand my left cheek.

    But it’s your money.

    • Kofi Williams

      People are still saving $150 so I’d expect everyone who wanted one but didn’t get it to do the exact same on wednesday or next monday. Also the issue was the site not the phone or customer service even.

    • Ryan N

      While it is unfortunate, and admittedly familiar, that the site went down due to the overwhelming traffic, you at least have to admit that they are stepping up by offering customers two additional days. That much is respectable.

    • flosserelli

      “This is how Moto treats customers…”
      By offering two more chances to get a sweet deal? I’d say that was a good PR move. Granted, they could have anticipated the demand better, but at least they are not snubbing everyone by saying “So you weren’t one of the lucky 1000 people that got this deal? Oh sorry, too bad.”

    • Kelly

      “To even think that anyone would still want to go with them for this particular phone…”

      That’s just dramatic. Motorola may have faceplanted on this deal, but the device has not changed–the Moto X is still the same phone it was on Sunday. I understand customers being frustrated with the website being down, but if you wanted a Moto X before, I don’t understand why you wouldn’t now, especially since the $350 price is coming back on two different days. Everything else Motorola has done with this phone (putting core apps in the Play Store, updating to KitKat faster than anyone else, etc.) has been great for its customers.

  • Hothfox

    I am happy with this outcome (given the circumstances). The only thing I wish they had done better is communicate more frequently about the situation and not held everyone up until 9:30pm EST. I think they knew the sale was not going to happen Monday sometime in the afternoon and should have just made this announcement then.

  • mrjayviper

    Is developer edition included in the sale? Thanks

  • dennis laska

    Site is up, now that they are full price LOL

    • sirmeili

      I know you’re a troll, but I’ll feed you anyways since you look so hungry. Yes they are full price, but on their front page (Motorola.com), they have this notice. If you still buy a phone today with that information slapping you in the face, then that’s on you, not them.

      Edit: also, people may be opting to not buy it off-contract, so the site is back up for those that want to purchase a version on contract.

  • Holly

    That’s great for people who wanted to buy the off-contract deal, but what about those of us who wanted to buy one on contract? Same price, yet same headache. Their site didn’t even SAY it wasn’t up and running. Asked for all my personal info, then when it was time to “submit” the final order – CC number included – the site jumped back to Step 1. Tried talking to 2 support online and they sounded so robotic, I thought they /were/ bots. Not right, Motorola. Apology not accepted because the rest of your customers gets a kick in the pants – no deal.

    • sirmeili

      So you’re mad you had to wait a day? I understand your frustration, but sh*t happens. I’m sure if you called them, they would make it right by you (form a coupon for accessories or something). And I would not use the online support. Talk to a human on the phone.

  • Thesaber2000

    You guys should have a Beginners guide. On how to switch your phone over from a off contract phone

    • Detonation

      1. Remove SIM card from current phone.
      2. Insert SIM card into new phone.
      3. Use phone.

      • ToddAwesome

        but what about the micro/nano difference? oh the humanity!

        • steveliv

          Dev Edition comes with Sim preinstalled. Reg Moto X, you would just go to a verizon store and they will give you one for free and help you swap out.

        • jnt

          $10 sim adapter kit (all sizes) on Amazon. $2 if you want to wait a month to have it delivered from China… :)

      • http://www.unexpectedparameters.com Aaron Hurt

        You forgot one: Profit.

      • Relaxasaurus

        Yea but what about the cancellation fees/remaining phone cost per each carrier? My sis wants to switch from her shiny new iPhone 5s to a Moto X after playing with one. She’s currently on VZW and they manage to create a charge for every little action you do.

        You could also talk about phone reselling options such as Swappa

        • Franklin Ramsey

          If she is on Verizon, she should just be able to buy a new phone that works on Verizon, walk into any Verizon store and ask for a sim card for it. They would transfer the line over no problem and I’ve never been charged a fee when I’ve done it.

  • bitpimpin

    Cue the “Good Guy Dennis” memes…

    • YourFriend

      No, just no.

    • flosserelli

      More like cue the Failboat memes.

  • great

    So go for this or wait until the g2 is in stock and free again on Verizon and do the ETF trick?

    • ryan savini

      thats what i am thinking….i think

    • TheMan876

      ETF trick?

      • Balthazar_B

        I believe that’s opening a new account, getting the phone for “free”, then closing the account, pay a $350 early termination fee (ETF), add the phone to your existing unlimited account, and sell the old one.

        • great

          Exactly

        • TheMan876

          Sounds cool… but don’t you have to pay for a month of service too?

  • Rich Robinson

    Really like the X developer edition deal. Should have been the price all along for this phone! Being a G2 owner though, I can’t seem to warrant making the switch to lose battery life…am I wrong?

    • follow

      Am wondering the same thing.

    • mcdonsco

      I’ve got a maxx now…love it, but thinking I’d like the moto x size more…and most of the time I can never kill the maxx battery (sitting here just after midnight, came off the charger around 8am and I still have 62% left…think I have some room to spare; BUT, today was a virtually nonexistent work day…most days I’m around 30% at this point)

      • Justtyn Hutcheson

        The Moto X battery is 64% the size of the Maxx battery. So, the 62% day would leave you around ~25%, while your reported average day your battery would die ~10:00PM. That is, of course, assuming you don’t have any opportunity at all for a bump charge during the day (a 30 min charge will net ~30-40% charge for my Moto X with the boxed charger).

    • Anthony_Armando

      The Moto X DE will not be included in these upcoming sales as those were already sold out.

      https://twitter.com/Motorola/status/407718599701188608

    • Sporttster

      Here’s the deal with the X DE…..Moto was the king at one time with the OG Droid. I had one, everyone and his brother had one. It was a great beginner smart phone that you could do practically anything with. Had a sd slot, HDMI out, removable battery, was unlocked and rootable. Ever since, we’ve been looking for a replacement for that phone. Few have come close. I think we liked the ‘community’ of having the phone hot phone every developer was on and making something for. Right now, the ‘buzz’ is with the X, even though IMO the phone does not match up with that original Droid. No HDMI out, no sd slot nor removeable battery. It IS unlockeable, though, and that is giving myself fits as I know every developer will be on that thing. But there’s just no way I’m leaving my Note 3. It has a larger, better screen, more batt, more power, more ram…just more more more! Sd slot. I can’t leave that. For what? 32gb storage vs 96 with mine??? Nope…..

      • Raven

        Although I agree with some of your points, especially the MicroSD, the OG Droid did not have HDMI out. Perhaps you are thinking of the original Droid X, but the term OG Droid usually refers to the first Droid slider.

        As to the Note 3, I think that thing is ridiculously over sized and I have been in search of an unlockable phone under 5″ on VZW to replace my Droid 4, so the Moto X DE is about the only thing that fits that bill.

        • Sporttster

          Wasn’t the original Droid a slider? Think it was. Need to dig it out of storage but I’m darned near certain it had a physical kb. The N3 is large for sure and does take some getting used to handling. But man that screen is nice and big. And it’s hard to argue with your reasoning. I just can’t compromise, though. I’ll lose a ton of storage space to go to it and I don’t want to rely on cloud storage. Lose signal, lose your stuff.

          • Raven

            Yes, the original Droid was a slider, but it didn’t have HDMI. That was all that I was saying.

            I was one of the biggest diehard MicroSD proponents that there was, but the other features and price finally outweighed it for me. It is just a shame that Google is so bent on phasing them out.

          • Sporttster

            What’s truly a shame is why can’t we get it all together in one package?? Seems you have to compromise in a couple areas to get a phone close to what you want. I had to make a very quick choice on that Verizon keep your unlimited deal as it was very short lived and I knew it would be. I wasn’t prepared to buy at the time as I was saving up for later knowing I’d have to buy full price. But I had to jump at that deal so I got the N3. It’s a compromise phone but darned close to what I wanted. A bit big, yea, but it’s got the power, the nice screen a sd slot, removeable batt but the question is will it have developer support? I don’t like not having it unlockeable, either. But again, compromise. It sucks but it’s what we do nowadays….compromise…..

      • Jeff Simpson

        OG Droid didn’t have video out.

  • DJ SPY

    Why don’t they offer this deal for the new DROIDS as well? I would pick up a Maxx developer edition in a heart beat.

    • Sporttster

      Because they’re trying desperately to compete with the iPhone. The X even looks like one. IMO if I were to ever go with a Moto again, doubtful, I’d go the Maxx as well. Bigger screen and battery. The X is a every-man phone. It doesn’t have the killer specs of the LG G2 or Note 3 or the screens of those phones. It IS a iPhone clone and that’s the direction Moto wants to go….no tanx…..

      • Just_Some_Nobody

        Wait… The X looks like an iPhone?
        Are you freakin’ kidding me?

        Can we please stop with this retarted BS!?

        • ToddAwesome

          the fingerprint scanner at the bottom is a complete ripoff of the iPhone

          • Just_Some_Nobody

            huh? What scanner?

          • ToddAwesome

            exactly, the X is nothing like the iPhone.

        • Sporttster

          Size is darned near the same as the iPhone. They went away from the sd slot. iPhone has none. They dumbed the phone down because they thought people were too stupid to figure out how to work the sd vs internal memory. Both just this year have multiple color choices available. If you don’t see the similarities, you’re blind….they built that phone to go against Apple…..

          • Just_Some_Nobody

            Oh, wow. You are really reaching! They didn’t add an SD card slot, so it’s an iClone!? Really? It’s the same size (uh, no it isn’t)!? Really?
            Phones can’t come in colors now because the iPhone did it (even though others did it before Apple…)??!!!

            Bad troll. Bad. Sit.

  • Leonardo Rojas

    Motorola’s Twitter attendant never replies my questions. The Peru acc either. That’s what happens when you mistreat me Motorola!
    Just kidding n.n Haha

  • CCCO

    I was seriously debating about not going back on Wednesday because I felt like we hadn’t gotten a proper apology. I’m satisfied with this one and I will try again on Wednesday. The slightest screw up though and I’m outta there…

  • Kal5el

    Does this remind anyone of the Nexus releases? Chromecast?

    Seems like Google brought their online ordering system to Motorola along with their phone policies.

    • Inquizitor

      Chromecast in particular was MUCH better than this. The issue there was supply, plain and simple. It was available at Best Buy and Amazon as well (where I picked one up day one and snagged the Netflix deal), and it just sold out quickly because they grossly underestimated demand. But this is just a technical disaster.

    • dennis laska

      +1

    • EC8CH

      Bought my first chromecast through Amazon on release day… zero issues for me

      • ToddAwesome

        Bought mine from Play store on day 1, no issues here either.

      • RoboCop

        Got mine on Amazon with the Netflix code no issues other than slightly longer shipping

    • Jeff Simpson

      No problems at all with the Chromecast release, either. The only issue i remember was that the Netflix promotions ran out quickly.

      OH RIGHT AND THE SDK STILL ISN’T OUT MONTHS LATER

  • Michael Bell

    I was lucky enough to get mine through Moto Maker this morning. Nice to see them apologize and offer two more days of the sale for those who missed out.

    • michael arazan

      As of 8 am (cst) tuesday morning the motorola site is up and running offering $350-400 for phones, and I got all the way to checkout

      • Jeff Simpson

        I got all the way to the checkout many times on Monday, too – but pressing ‘process order’ never worked.

  • Bassenza

    I already have a Gs4, note 3 and an iPhone 5… Why am I compelled to buy this too?

    • mcdonsco

      Cause you have issues like me (I currently have a maxx, the NEW maxx and I’m one of the schleps that tried getting one all day today).

      • Bassenza

        You understand me

    • bd1212

      Because I’ve also used all of those phones plus the G2 and iPhone 5s and the Moto X so far is the only phone that has satisfied me. While all of those phone may do specific things better than the Moto X, they always fall short in other areas. The Moto X on the other hand, performs like it has the specs of the Note 3, get’s similar battery life, has a size similar to that of the iPhone 5/5s, has a camera that is continuously getting better and is now pretty much on par with the S4 (which, by the way, takes excellent pictures). That’s just a couple things to name a few, but man, if you get one thing out of this mini novel, just know that it is 100% worth it.

    • Eduardo Ortiz

      Same here, i already have an HTC One and a Nexus 5. I find it hard to not get this phone.

    • RoboCop

      Being able to say “ok google now” from across the living room and get a response back from my phone is friggin addicting. Trying to decide on movie times, wondering what the weather is, asking simple questions etc its crazy fun. When you’re arguing or debating with something and you can say “Hold on a sec…ok google now…” it feels so badass. plus the size of the phone is perfect with that screen.

      • Nikuliai

        so freaking true, it makes you lazier tho… I even text with it

    • Jeff Simpson

      If you’re the kind of person likely to own three phones, why wouldn’t you own four?

      Why do you own three phones? Do you conference call with yourself?

      • Bassenza

        I just really enjoy different user experiences.

  • mcdonsco

    !##$%#$@!!!

    • Connor Dugandzic

      What a lovely and contributing comment.

      • mcdonsco

        Your welcome

        • Fozzybare

          You’re*

          • mcdonsco

            Funny

          • EC8CH

            wakka wakka

  • hexodat64

    Other than this being a technical failure, gotta give props to Motorola. They seem to be doing everything right. Straightforward answer to the issue, and making an appropriate (if not better) solution. I hope sales are strong in the coming year, because good products such as the X and the G, along with fast update support on relatively stock Android are exactly want. Hopefully a lot of consumers agree too

    • Trueblue711

      I’m hoping this will show Motorola that people really want, and will buy, a $349 off-contract phone.

      • Phone

        That was what I was thinking last night. If the Motoroogle/Googlerola servers couldn’t handle the crush of activity, it should be making everyone there take notice, that there is an enormous demand for solid phones at a relatively inexpensive price point. I don’t like using terms like game changing, but yesterday’s debacle could have truly changed the game as we know it (here in the states). I’m frustrated with how it all went down, but I want to take something positive out of this experience. Samsung, LG, HTC etc should all have taken notice of yesterday’s events, because it was a big deal.

        • Franklin Ramsey

          Sadly, we don’t know how big of a deal it was. What if it was just 10,000 people that were trying to order the phone and that killed their servers. That isn’t enough to make anyone notice. Unless Motorola comes out and says the amount of traffic that killed their server (which is very very doubtful) we won’t know if yesterday was a big deal, or just Motorola doing very poorly at server load balancing.

          • Justtyn Hutcheson

            From the apology, it sounds like they used a separate server for processing the “deal” orders, and it was simply overwhelmed. The finite number of concurrent orders is, for the moment, immaterial, except for the fact that it exceeded whatever they had tested as stable by a large enough amount to crash the system. Considering that they likely used something completely arbitrary (peak historical concurrent orders x 10, round up to nearest 1k), and far beyond what they would actually expect to see, it is as encouraging as it is embarrassing.

          • Franklin Ramsey

            I very much doubt they took peak historical concurrent orders x 10 as the number. I’d hazard a guess it was more likely either peak historical concurrent orders / 2 or maybe just peak orders. It does sound like it was on a separate server, but I would hazard a guess that with a big company like that, it was a virtual server. I’d hazard a guess they either had a problem with Load balancing, or it is possible that the motomaker site just can’t handle more than x numbers of orders at a time by design. Either way, I don’t understand why a company wouldn’t test a server under extreme load, even if that scenario isn’t likely. At least that way you know the limits and can plan accordingly.

        • Motoroogler

          Yeah! Some one else finally used ” Motoroogle”, I’ve been trying to make it stick for weeks….

        • Dennis Woodside

          You have a point (second sentence in particular). We learned a ton. Stay tuned for more…

      • EC8CH

        Just imagine the impact if the X had launched with MotoMaker on all carriers for $350 off contract….

        “we’re gonna need a bigger internets”

        • MistaButters

          The day Motorola killed the internet

      • Michael Bell

        People want anything thats cheap, no surprise there.

    • http://www.mecha-digital.com/ Jason@MechaDigital

      The one thing I’d fault them on is the word “motorolans”

      • kixofmyg0t

        but that’s what Moto employee’s are called. No joke.

      • hyperbeatser

        san diegites…san diegons….san diegans

    • ETPhoneHomeT

      +1! Motorola had been on a roll in recent weeks. Good reviews on the X and G. Fast KitKat 4.4 update to the Moto X. Stopped voiding warranties on developer edition phones. 0% interest financing program. Placing camera and other apps on the Play Store for more frequent and timely software updates. Competitive on-contract pricing and then this very aggressive Cyber Monday pricing for off-contract phones. They were building some good momentum in the press and with the public. Hopefully, this technical glitch doesn’t set them back too far.

    • Sporttster

      Nope. Was waiting for the new Maxx to hit the stores and then I find out there’s no sd slot. So I went from owning nothing but Moto’s to now owning a new Note 3. Love having 32g internal and 64g card- 96gb of storage. Never have to worry about running out of space……..3gigs ram don’t hurt one bit, either 8}

      • MK17

        That is a failure to me, the Maxx is too much of a power user device (i.e business user) to not include and sd slot IMO.

        • Tyler

          I don’t think it would matter as much if it came in 32gb and 64gb models.

          • Sporttster

            Exactly. Would be nice to have more internal space if they’re not going to inc a sd slot. Problem I have is they’re following the iPhone model. Pay more for more storage, more than you would getting a sd card yourself. They price the things alot higher generally when they inc the storage as opposed to just buying a card to put in. Wonder how long it’s going to be before we see a 128gb internal available, if ever.

      • JoeN

        Uh they’re part of Google now, which means no SD card. Get over it. Enjoy TouchWiz I’ll enjoy Touchless Controls which you won’t find on any other manufacturer ;-)

        • Sporttster

          Enjoy your iPhone clone because that’s exactly what it is…..

          • Nikuliai

            yeah, it’s a rectangular phone, must be an iPhone clone ;)

          • Tyler

            IPhone has a centered physical home button and so do all Samsung phones… Interesting.

    • ZeeX1

      I’m really looking forward to a Moto tablet next year, like a bigger brother to the Moto X… That would be fantastic!!!

      • michael arazan

        I’m looking forward to a 2nd gen Moto X hopefully this spring like around march hopefully

    • Ryan Powell

      I feel the same way. They are also very involved in the Moto X community on Google+. Every day I scroll through posts in the community and see someone from Motorola responding or bringing an issue to the attention of the appropriate staff. I’ve only had my Moto X for a couple weeks but I know I made the right choice. For once, I’m excited for a manufacturer to succeed, not just the phone.

    • mustbepbs

      My next upgrade is in July of next year. I plan to wait for the next Moto X.

      • hyperbeatser

        Moto Y

    • WK

      good guy moto

    • Scott Smith

      Unfortunately I have to disagree — no props for Motorola just yet. There was nothing right about what happened yesterday and it was much more than just a technical glitch. Not coming up with an appropriate response (even if it was just, hey we will try this again in a couple days) and leaving people hanging and waiting until 9:30 EST yesterday was ridiculous. It was a technical glitch that was hugely compounded by poor communication and customer service. They can certainly turn this negative into a positive by delivering the goods on these next two sale days, but if, for example there’s another technical flop, or all the promo phones are claimed in 5-10 minutes each day, then I will consider this a huge failure on Motorola’s part. In short, they need to really deliver on their promises. I think they will, but they don’t deserve props until they do.