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Nexus 5 and Kit Kat Users – Having Issues With Exchange Syncing or Sign-ins?

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From the day Kit Kat and the Nexus 5 both arrived, users took to Google’s Product Forums to submit bugs that they were experiencing and hoping to see fixed in a timely manner. One of those that seems to have entered our inbox a dozen or so times already is focused around corporate Exchange syncing and sign-in. In a thread started on November 5 to address the issue that has grown to some 14 pages and 331 posts, we still don’t have a resolution, but a Googler by the name “Ersher” has said that Google has flagged it with “high priority.” 

The issues was originally thought to be Nexus 5-specific, but now that Kit Kat has rolled out to other devices including other Nexus products and the Verizon Moto X, others are seeing the issue as well.

Many of you use your phones for both work and play, so something like Exchange sync without having to reboot your phone regularly is pretty important. The current thread is filled with unhappy campers and failed work-arounds or fixes. Google hasn’t provided much info on a fix or what the root cause of the issue is, but they appear to be working on it. I know that isn’t exactly great news for those of you who needed Exchange sync working yesterday. That Product Forum thread has also mentioned that the latest 4.4 bug fixer doesn’t address the issue.

In the mean time, while a fix is being produced, there are 3rd party apps in the Play store that you could use. Some users have gone with MailDroid or K-9, which already has Kit Kat support.

Are you having issues with Exchange syncing on your Kit Kat device?

Via:  Google Product Forums

  • Nevyn

    I solved it by simply deleting my “Microsoft Exchange”-account which I had set up before in the standard Email-client in my Samsung Galaxy S4. After that account was deleted the new KitKat-Email started syncing properly.

  • Sverre Rakkenes

    I have issues with gmail app (built in), and my google apps account, it will drain my battery in like 3 hours if I leave it on.. I have to turn OFF all sync, and force stop the gmail app, otherwise my phone goes hot, good buy battery. I have tried a factory reset, and using only one google apps acocunt, and leaving all setting as default.. but on luck. anyone have any suggestions?

  • LT Wong

    This syncing issue will kill your battery, after installing kitkat on my Moto X, batter life decreased considerably. I finally isolated it to exchange constantly syncing contacts (looping) with hotmail. After I turned this off, the battery life is back to normal. Pretty annoying bug.

  • http://www.codewordmediadesign.com/ Kasia Gawlak

    I have the Exchange sync issues noted here. Another bug I noticed is that for IMAP accounts, Display Name is not getting put on e-mails. Any e-mail I send with it just shows my e-mail address as my Display Name, even though Display Name is definitely set. Has anyone else experienced this?

  • Rod

    Yes, sync problem with Moto X Kit Kat. Actually noticed the problem on 4.2 as well before upgrading to 4.4. Email works fine, but Calendar is whacked out. Random meetings are missing…so I can’t rely on my phone’s calendar like I used to. Can’t figure out what they have in common and I can’t re-create the issue.

  • charlyarg

    I was (am?) having problems with a Nexus 4 with 4.4, much the same as many; office365 account with corporate restrictions. I discovered after a while that I was not getting any new emails. Worst case, tried to delete the account but got the “application stopped” when trying to reach the exchange profile. What I did was kind of messy: disabled the related email services (not sure if necessary) installed the apks in http://www.androidpolice.com/2013/10/31/apk-download-heres-the-default-email-app-from-android-4-4-with-gmail-style-ui-and-a-slide-out-menu/ and deleted the account from the Settings menu. Recreated and *so far*, mails are arriving at my phone.. Cross fingers..

  • Doug Reynolds

    Yup, I am having this problem on my GPE Samsung Galaxy S4.

  • Charles

    Don’t have this complaint, but my pop3 email is draining my battery in minutes these days. Ever since kitkat

  • sean

    Yep … I have sync issues. Nexus 4 4.4

  • Mike

    How do uninstall this piece of junk they call an update?

  • dable

    After updating my VZW Moto X to 4.4, the stock email client no longer auto-syncs with my pop3 (*not* exchange) server. So no active notifications. I have it set to sync every 5 minutes. Worked fine with 4.2.2. I have to go into the app and click refresh to see my latest mail.

  • Dave Smith

    My exchange sync stopped working. Removed my account now I can’t add it. FRUSTRATING! Nexus 7 2012

  • h

    mine won’t even sign in -.-

  • 7nix

    I’m having the looping issue with the mail as well on Google Nexus7 (2013)