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Android 4.3 Update Rolling Out to AT&T HTC One Now!

htc one 4.3 update

The Android 4.3 update for AT&T’s variant of the HTC One is now rolling out, according to HTC USA president Jason Mackenzie. We were told that the update would be here in October, but truthfully, weren’t expecting to see it arrive this early. The HTC One developer and unlocked versions received a similar update at the end of September, with Sprint units seeing the update last week

HTC appears to be on top of the last couple of Android updates, which is a nice change from their rocky past of updating phones. I guess that’s what can happen if you have only a couple of phones to support.

To check for the update, head into Settings>About phone>Software updates.

The Android 4.3 update for T-Mobile’s One variant will rollout some time in mid-October. Verizon One owners should see it before the end of October.

Update:  Here is the changelog courtesy of AT&T:

  • Improved notification bar with quick access to many of the most popular settings.
  • The integration of Instagram™ into HTC BlinkFeed.
  • The ability to lock the camera focus and exposure on a specific target within the viewfinder.
  • An updated HTC gallery user experience.
  • HTC Zoe® updates that include:
    • The option to change the file format of Zoe capture to a 3-second MP4 video and one second still JPG photo. This change will significantly reduce the amount of storage space used when capturing Zoe shots.
  • Updated visualizer features within the HTC Music app.
  • The ability to add widgets to the lock screen.
  • New home key secondary functions to quickly access either Google Now or the menu.
  • New settings for the battery percentage notification.

Via:  @JasonMacHTC

  • Annoying Flicker

    Updated mine and having issues with a little icon flickering on my status bar. It’ll flicker before I get a text notification. Too fast to figure out what icon it is but I have disabled all the extra apps that were downloaded with the update. Never had this issue before and I haven’t downloaded any apps myself since update. Also, seems like it drains the battery faster.

  • nate

    I updated my art HTC one phone twice in the last Mont and it’s still saying I have 4.1.2 any one else having this same problem

  • Bilal

    Hello guys, I am having a htc one. And when ever I check for software update. It doesn’t show me. It says your phone is up to date. But my phone is still with 4.2.2. Help needed pls

  • Cracker Pie

    I just update my HTC one Awesome:) …

  • slightlyannoyed

    Some 12 days later and I still can’t get the update. Finally this morning I checked the ATT Software Update screen and it said “a new update will be downloaded.” But it was some 20MB thing, obviously not Android. A few minutes later I verified: still 4.1.2, and both software update screens think I have the latest.

    Any ideas how to force the update?

    • Rashard Moosajee

      What was this update? I don’t think it was that LTE band thing becuase I downloaded that already.

    • Piyush

      23 days later, and I still don’t see the 4.3 update on the HTC One.

  • Jose Martin Rodriguez

    i had a htc one and cant update with android 4.3 what can i do?

  • Roy
  • Larry Verkeyn

    Wow… all these people with problems updating! I had no idea about the update until a notification came from AT&T. It said an update would be installed in 6, 5, 4, 3, 2, 1, “downloading att update”. took less than 5 minutes (through wifi – powersaver off). My HTC One shut off for less than 1 minute, then restarted.
    Maybe the trouble was with everyone who knew about the update, trying to get it at the same time… I didn’t ask for it, it just came today.

  • David

    My phone is rooted but I reinstalled the backup of my original ROM last week because I wanted to try the new version. AT&T shows an updated file of about 250 MB (not the 1GB everyone else is reporting). When it downloads and starts to reboot, my phone goes into recovery mode and makes me choose to reboot. Not sure if that is letting the update install because I still show Android version 4.1.2….may have to go back to flashing another custom ROM instead.

    • slightlyannoyed

      Same thing here. First I got a 20MB update, then I got a 246MB update, am still on 4.1.2 (software number 1.26.502.15). My phone isn’t in recovery mode, but the latest has screwed up my ability to browse the phone from windows. It cycles endlessly between USB Connected and USB Debugging Mode, preventing my computer’s ability to access it. This is even with USB Debugging Mode turned off in developer mode.

      • Rashard Moosajee

        I think I got the same thing. I downloaded an update and installed it, Not sure how many MBS the first update

  • Nathan Drake

    My phone won’t let me update it

  • Jose Martin Rodriguez

    i have a htc one at&t and i cant update to android 4.3

    • Skoots

      I had the same issue. I power my phone down for 5 minutes. Powered it on, and it notified me there was an update available.

  • Kami3000

    Hi guys,
    I have an HTC One under AT&T. For some reason when I press the AT&T Software update nothing happens. It searches for the update but doesn’t find it. Is this normal? Does everyone should get the update at the same time or AT&T will send it for some people first?
    Thanks for your help.

    • Yitong Wu

      I have HTC One with att too. And I just updated the firmware today

    • kels

      Same thing is happening o me. Help!

  • Dave

    I have an AT&T branded HTC One and it’s unlocked and i’m on Smart network (Philippines). How come I haven’t received the 4.3 update on my phone? Will I ever get the update or not because it’s unlocked or because im in a different network/country?

  • djdaffy0824

    anything really new new exciting in the version ?

  • JohnnyAstro

    I see in the changelog, it mentions “The option to change the file format of Zoe capture to a 3-second MP4 video and one second still JPG photo.” Is anyone finding where that setting is? I can’t seem to find it in the settings menu of the camera or gallery anywhere.

  • bob

    I have been having an issue when listening to the radio I am scanning mail and I get an error about the bluetooth, sorry don’t remember the exact error msg, but bluetooth ends and then the radio volume goes out but it shows the radio is still playing. So, I have to power reset and its ok. Just weird.

    • Mary

      It definitely has Bluetooth issues. The phone doesn’t play well with MyFord Touch or SYNC or whatever is in my 2013 Explorer. Even when I manually hit “connect” on the car’s system, it doesn’t stay connected to my HTC for more than a few minutes. I never had this problem prior to the HTC update 2 days ago. Try restarting the phone. No change.

      • Bud Andrews

        delete phone in MS Sync and MS Sync in phone, then redo again as if for 1st time. It works.

  • Em’nem

    It is not working for me :’-) . I bought a second hand AT&T HTC one in Mauritania (Africa), i tried to update but is not working…I have checked and the phone is not rooted. can someone here help me Out??

    • Em’nem


    • Kevin Zent

      Be sure you have wifi turned on, I found that mine hung at about 15%, which I attribute to Starbucks interet, I was at lunch and used Starbucks wifi to start the update. At home I started it again, This time it stuck at 23%, had to restart then it finished really quickly, it is a 565mb update so it will not be fast unless you are somewhere with good wifi bandwidth. After downloading you the update installation took another 20 minutes or so and had to restart the phone at least twice. After the update I had to turn on Mobile Data as it was turned off, which did not let anything work. Seems like a lot of hassle but there are a ton of variables relating to the wifi network you are on, apps installed, options turned, etc. etc.

      • Em’nem

        Thanks for the reply, i tried all these option but nothing works. I think it is because i am outside the U.S..

  • emoney

    lock screen widgets!

  • chad

    My blink feed highlights dont work with the update! Wtf!!

  • Anurag Goyal

    Those of you are having problem downloading the update and seems stuck check your power saver setting on the phone. Turn off power saver and sleep mode settings. This setting turns of data connection when the screen sleeps. ATT have a bug in there update app I think they are not acquiring the wake lock on wifi. Hence when ever screen goes to sleep due to inactivity the wifi radio also shuts down.

    • Tinysdaughter

      As suggested by other HTC one owners, I had to change the date to October 10 in the date/time settings. After changing the date and going to the AT&T software update option, the update began to download however, after ten minutes it still was at 0%. So I took your suggestion and turned off the power saver and sleep mode and lo and behold that did it! It started to download right away. After 8 minutes, the download progress is at 50 percent. I am on my way!
      Thank you for the help!

  • Andrew

    Mine finally downloaded after freezing several times earlier, and asked if I wanted to restart and install it, and then it never restarted. I manually restarted the phone and the update is nowhere to be found. Where’d the 560+mb file go??

  • Thomas guide

    Man I’m sorry to hear so many people are having trouble with the upgrade. Mine went off without a hitch, don’t mean to rub it in. Just want everyone to get it. The download definitely took longer than the actual upgrade. And it’s definitely not my WiFi connection I’ll bet it’s Att servers that are slow.

  • Michael

    Well my update will not (Att HTC One) finish. I have restarted the phone numerous times, and the download continues to stop after a couple of MB’s. I am now at 99MB. My WIFI is working and typically is around 40Mb/sec. Don’t really want to reset it…is there anything else I should try?

    • Andy

      I have been downloading this new software since 4:30pm. Until now it still hasn’t done finishing. It is now only 62%. I have been restarted my phone many times. I just learned if it stopped, I could turn off the wifi and then turned it back on. This upgrade is horrible. I don’t think It will finish downloading it tonight. What a nightmare.

      • danililo

        I finished downloading it, it restarted, but now my phone wont turn on

        • Vero Santos

          Same thing happened to me. Had to get a replacement phone. Now I’m trying to update the new (refurbished) phone I got and its stuck at 3%.

          • Zach

            Ok so I’m not alone. I had to get a replacement as well after the install finished. Attempted a factory reset through the bootloader screen (pushing power and volume down) and everything. Trying again with replacement phone now though apparently it has to update one update at a time, starting with older ATT updates? I’m currently downloading a smaller 245.6 mb update….this is rediculous.

  • Ron

    My is taking a long time to download. It’s been on 0% for like 20+ minutes.

  • Nate

    I keep having to turn my wifi on and off because the update just stops. I don’t understand why it’s so slow! Or why I can’t use my LTE to speed it up since AT&T says on their software update page that we won’t be charged for using mobile broadband for the update. Yea we won’t!! Cause it won’t update unless it’s on wifi!!

    • Andy

      I’m having the same problem. It is so slow and it stopped many times. I ended up restarting my phone many times.

      • Neurolytic

        I’m stuck at 504.3MB and it won’t go any further. I guess they have an overload? I doubt every single One out there needs a reboot or anything of that sort.

      • Josue Morales

        did restarting your phone help? Because I’m having the same problem..

        • Andy

          No, it stopped again after a while. I have been downloading since 4:30pm. It is now only 62%. Turn off and on wifi would be easier than restarting the phone.

      • Anurag Goyal

        try turning of power saver settings on your phone.

  • Neurolytic

    I’m sure I am going to sound really repetitive here, but is there anyone out there who is holding off on the upgrade because they don’t want to be force fed Hangouts without an option to Google Talk? While Hangouts has come a long way and even includes online notification for contacts, I wish that there was a way to show away with screen off or just see the Google Talk contacts. After using Talk over the years and stuck with Android, this has become my primary method of communication even over text…

    There goes that rant! But I am really happy that HTC, after reporting a loss, started to be on the up and up with updates and all. I just wonder how long that streak is going to last.

    • TylerCameron

      lolwut? You’re just like those iPhone users who refuse to upgrade to iOS 7 -.-

      • Neurolytic

        Kinda. I actually just decided to screw it all up and learn Hangouts. LOL. Not doing that. There are more advantages to 4.3 than there is by not upgrading. I am downloading right now, but it seems to be stuck at 70% or so. Nothing helps. Turn off and on, wifi on and off and what not else.

  • ivan

    Do you get notified when the new update is ready to download or do you have to do it manually by going in check system update. Still haven’t gotten mine I live in georgia

  • Jason

    Mine is taking forever I’m stuck at 160.7 mb!

  • tim

    any reason why i am downloading a 245 mb update?

  • saint_stephen

    Great news. Hopefully we’ll hear that T-Mobile has approved the 4.3 update shortly as well…

  • JoshGroff


  • Thomas guide

    Spoke too soon the software update kicked in at 3:01pm.

  • Thomas guide

    Just checked mine and nothing yet 2:46 Pacific time.

  • Nee Austin

    Surprised no story has been written about how the camera takes purple photos in low light after about a month. Seems to be pretty wide spread. It happened gradually over a few months that I didn’t even realize it was happening. HTC is “aware” of the issue. I have a support ticket opened.

    If I cover my lens a bright bright purple appears. In a low light situation anything that is low light will have a proportionally purple tint. The camera was fine for over a month.

    There is a long (of course) XDA thread about it.

    • EnX$$

      i have htc one on at&t and i never have problems with the camera it must be yours go return it

      • Nee Austin

        I actually said a lot of people have this issue, not everybody including you.

        I never thought about returning it. thanks.

    • Nee Austin

      To those who don’t have the issue better start crossing your fingers.
      I tested mine by cooling it with an ice pack. Cold is good. As it warms up to room temperature the problem returns.

      From XDA user Xerro-Five:

      -For many it can be induced by heat (physical induction means physical problem). Some can be fixed by cooling below 20 degrees (same)
      -On both Google and normal editions
      -Independent of batch and factory (so far)
      -On all versions of OS and firmware (definitely not just 4.2)
      -Worsens with time (software doesn’t behave like that)
      -Replacing the sensor temporarily fixes it
      -Replaced sensors seem to begin to develop it again with time
      -It is well known that some image sensors are more prone to this kind of heat noise problem

      Why do some phones not have it? Could be luck (a few better sensors in an ocean of not so good ones), maybe it hasn’t developed yet (we know it gets worse with time), or maybe there’s actually more than one problem going on here. The last possibility is interesting because while everyone seems to have the color issue, some aren’t as impacted by factors, some have other patterns of noise, etc… It’s hard to say.
      But it can’t be entirely software given the above.

  • jnt

    Is there really much to this update? A legit question, not being snarky…

  • Robert Boluyt

    Kinda feel like Bad Luck Brian here. I left Verizon to get away from molasses updates, and T-Mobile is the last to push an OS update to their One.

    • Steve

      Nope. It will in fact be Verizon and there is no telling when or if VZW will push it cause its a minor update over 4.2.2, and VZW will probably hold it.

  • Stevedub40

    “Verizon One owners should see it before the end of October.” Sort of like the DNA update? They didn’t say which October 🙂

  • Good_Ole_Pinocchio

    Speaking of HTC One updates. Wasn’t there a small updated for the Verizon version couple weeks back? Yup still haven’t gotten that

    • alex reina

      Yes, I got it two days ago. I picked up my phone and it was in the middle of downloading. Some sort of “Verizon Firmware Update” , something like that. I have no idea what it is. I immediately came to this site to see if anyone else received it, but no one was talking about it.

    • jose

      Mine appeared to be stuck. My battery life started sucking in the last couple days. Checked my stats and a process/app called com.redbend.vdmc or something like that was keeping it awake all day. Looked up Redbend and it’s a piece of software for updating phones. So I went to the “Google Services Framework” app, cleared data and force stopped a few times, rebooted, and voila. There was the update. Give it a try.

  • Good_Ole_Pinocchio

    Lol not sure why that exclamation mark made me laugh. Though it is pretty exciting how HTC is pushing updates heavy

    • deskjob

      Me too – now, let’s see if HTC can keep this up… *cautiously optimistic*

    • EnX$$

      i love the New HTC i hope thye stay this way.

      • Leela Pakanati

        I just hope they actually get profit unlike the past quarter when they get their first ever quarterly loss. I don’t get how they could’ve, they had such a great flagship phone and more budget ones
        (I have a Tmobile HTC ONE)

        • JoshGroff

          T-Mobile one here as well, loving it. Few minor annoyances with 4.3 app compatibility, but it runs great even with Sense. By apps I mean chrono trigger and FF 5. 🙁

        • Reginald Jefferson

          I think it’s because they missed a large chunk of sales due to the delay of Verizon picking the phone up during the previous quarter.

  • JohnBergman

    I have the 4.3 update installed already. If anyone has any questions feel free to ask.

    • super80e

      Can you share a upload of the OTA file? My updater just goes back to checking for updates with no status message or anything

      • JohnBergman

        I am not sure how to do this. If you tell me how, I would be happy to.

        • jnt

          It’s too late if you’ve already taken it, plus you’d have to be rooted.

      • Gor

        Mine too… doesn’t indicate whether there is an update or there isn’t. Just goes back to the “AT&T software update / Check for updates” page.

    • jnt


      • JohnBergman

        Mostly it looks the same. There is obviously the quick settings toggle. AT&T added a few more bloatware options but they can all be disabled.

        There seems to be a nice shadow behind the icons in Sense. Maybe they were always there, but it looks a little different (in a good way, IMO). The other change I noticed is that the Power icon is now this really ugly icon that completely stands out in the settings menu.. 🙁

    • jab

      when will verizen have it

      • JohnBergman

        Probably never haha

  • Greg Morgan

    Mine is downloading now!

  • Thomas Schienbein

    The update is under AT&T software update.

    • B B

      It tells me I have to wait 8 hours to check in again. How do I remove this tomfoolery and why the hell would such an asinine feature be there in the first place?

      • lembowski

        Go into the Date/Time settings and move it up a day and run the update again.

        • B B

          Awesome. Thanks!

        • EnX$$

          LOVE THE NEW HTC <3

      • Andy

        hi B B, What you can do now is go to settings and click on “Date and Time”. You need to change today’s date to 10/9/2023. It will let you download the new software. I just did that on my phone and it worked. If you have any questions, please let me knw. Good luck!


        • B B

          Thanks Andy.

      • Eric Hicks

        You can also just connect to your PC if you have the HTC Sync Manager on it.

        • B B

          Nice. I will keep that in mind when the next update rolls out. What does everyone think so far? I noticed a ton of improvements in the amount of ram the os uses.

  • Ben Murphy

    C’mon Samsung!

    • EnX$$

      Samsung Galaxy Taco 🙂 go home samsung you drank