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Verizon Will Honor Upgrades From This Past Weekend, Unlimited Data Shall be Kept

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Well, we heard back from Verizon with regard to this past weekend’s unlimited upgrade extravaganza, and the news is going to excite those of you who upgraded, that’s for sure. According to Big Red, they will honor orders which were approved over the weekend, allowing customers to retain unlimited data and receive devices at discounted prices. Yep, you read that correctly. 

Here is the statement we just received:

Over the past weekend, there was a software issue involving some orders for customers seeking to upgrade their devices.  A number of customers who were upgrading devices were able to maintain an unlimited monthly data feature while paying a subsidized price.

Verizon Wireless will honor those orders that were approved this past weekend, allowing those customers to retain their unlimited plans for the duration of their contract and receive their new device.

Verizon Wireless corrected this software issue today (9/30).  The company no longer offers unlimited data plans and customers who want to retain existing unlimited data plans, must pay full retail price for a replacement phone.

We still aren’t sure why some are seeing cancellations on orders or with 2GB $30 plans in confirmation emails. All we know is that Verizon had a software issue that has been adjusted, yet are still willing to honor “approved” orders.

So, there you have it. Thanks, Verizon.

  • apollo4

    I ordered a Note3 during the glitch and saw when the phone arrived that I was getting knocked down to 2GB so I called Verizon to keep unlimited. After having no luck with the 1st line rep I spoke with a supervisor and I wanted to let you guys know that according to this Verizon customer support supervisor who claims his name is Zach with ID # 159023 this story about Verizon honoring the upgrade and keeping unlimited is a lie that droid-life made up and that everyone here and on other websites posting they have been able to keep unlimited are liars.
    I had somewhat better luck with online chat and another rep and we will see how it works out but I wanted just wanted to share some info.

    • Stephen Lucas

      I was fortunate I think, the first person I spoke with didn’t know anything about it supposedly, got bumped up to a supervisor that said I was the second call he received, asked for me to forward my e-mail receipt, looked it over then attempted to change my plan, which he was allowed to do. Had no problems at all.

  • greg

    can i get a copy of that e-mail i ordered a iphone 5son the 27 and i am trying to activetit but they wot help me i have a copy of my e-mail Confirmation with it saying i haveulimited data

  • bluefolder

    I am planning to sell the phone I ordered (iPhome 5s), deal with my Gnex for a bit longer, and use the cash for a off contact purchase in a few months (maybe a Motomaker Moto X). Does anyone know what I should do before selling the iPhone to someone else?

    Do I need to call and activate the iPhone (and possibly this 2GB issue) then put my Gnex back on after? Can I just sell the phone without opening the box and activating it?

    • AvalancheRyder

      You’ll probably need to activate it. I did this to use a family member’s upgrade a while back and needed to activate the phone on their line just for a few minutes before putting it on my account. Basically, if you order a subsidized phone and the first activation is on a different line than the line associated with the account, it won’t go through. Unless they changed it, this was in January 2013.

  • AvalancheRyder

    Is anyone else having trouble keeping their unlimited data despite taking advantage of this glitch? I pre-ordered the Galaxy Note 3 and just received it today. My email order confirmation said unlimited data, but the paperwork that came with my order said it was a 2gb plan. I called and customer service told me I would be dropped down to 2gb if I activated this phone, and a manager confirmed it. Then they said that this statement Droid Life is saying they received was never issued by Verizon.

    • Burbank

      You aren’t alone. You can read my experience below, among others. It’s not as simple as we had all hoped, but it is possible. It would certainly help if there were a link to an official Verizon statement instead of the quote here on Droid Life, but if you keep working at it you’ll keep your unlimited plan.

      It will likely help if you have screen shots and e-mail confirmations from your upgrade process listing unlimited web and e-mail as part of the package since they seem to have printed something entirely different in the shipped paperwork.

      • AvalancheRyder

        Great, thanks! The comments weren’t sorted by “newest” so I didn’t see anyone else’s comments on their experience prior to posting my comment. I will try the online chat with customer service and provide them with links. Which links did you provide them with? Just this Droid Life page?

      • AvalancheRyder

        I just spoke with Kay on Verizon’s online chat service and she helped me. She activated my phone and my line changed to 2gb temporarily, but before the chat ended, she was able to change it back to unlimited which was reflected in my account page. Thanks!

        It’s a shame that we need to contact them multiple times until finding the right person who can help us though,

  • Burbank

    I upgraded from a 3G Droid X (over 3 yrs old) to a 4G Galaxy Note 3. Automated activation methods failed so I went to the site for help via chat. I just completed an 80 minute chat session with VZW. Here’s the scoop: Don’t give up. Be persistent and firm, yet polite.

    The rep I chatted with had no idea how to allow me to keep the unlimited plan. His system was requiring a new 2GB plan to be chosen before he could activate my SIM.

    Ultimately I had to send him links regarding the glitch and Verizon’s statements about allowing it, then have him ask supervisors and colleagues if they had information. He eventually found information on the glitch but said it was fixed before my order was placed. I mentioned that I had screen shots and e-mail receipts showing the date or the order and confirmation of my unlimited data plan. Suddenly, there was a way found for me to keep my plan and have my new phone activated.

    I got the feeling that this was partly a case of reps not being aware of this issue, and partly supervisors with the power to help just waiting to see how determined the customer is about keeping the unlimited data. The ultimate solution did require a supervisor to step in and make the changes during activation.

    One other thing. I see some people being made to wait days before the 2GB reverts back to unlimited. Moments after my phone was activated (while still in the chat session) I logged into my account and checked my plan. It showed 2GB. I informed the rep and he told me to refresh the page. I logged out and back in and it showed unlimited again, so I’m not sure why some people are having to wait so long.

    In the end the rep said his entire team is now aware of the situation and how to handle it since he asked everyone for info while trying to help me. I don’t know how many various call and chat centers VZW has, but this is an issue of either successfully educating the rep you deal with or just going with trial and error of trying to get in touch with someone who has already dealt with it.

    I hope this helps someone else. I put off upgrading for 3 years because of the plan change requirements. Maybe this whole thing will send a message to VZW that loyal customers are built with unlimited data. ;)

  • Such

    Coming from a note 2 I was just going to swap my current sim into the note 3 & be on my way. How is everyone activating their phones?(online, using pre installed sim or customer service?). Really not in the mood to fight with Verizon today if my data gets changed to 2gb otherwise I’ll try to activate tomorrow or Saturday when I have more time.

    • jfaypm

      if you need to have unlimited data available now, don’t do anything until you have some time to be on the phone with verizon reps. I read some comments of people removing the preinstalled sim card and replacing it with their current sim. I did not see those comments until after I activated with the phone while I was talking to a rep, and it changed my plan to 2GB. To remove the sim card you need to pull out there is a small groove on the part of the sim card that is visible that you can place your finger nail or some small to drag the sim card out. Again info was to late for me. Now I have to wait 3 business days for someone to change my data back to unlimited

  • Thi

    Paperwork shows 2Gb in the slip that comes inside the package. Tried to secretly activating the Note 3 myself online and….Voila!!! 2gb pops up to show that I’m 4gb over limit!!!! Isn’t that crazy? I called and argued but the phone rep. just wouldn’t budge, and he refuse to receive my forwarded email as a proof. He kept insisting that his system shows that since the time of my order until now, it has always been 2Gb, and I was notified that Unlimited Data would be deleted from my account at the time of the order. We went back-n-forth for another 30 minutes before he put me on hold to go “discuss” with his boss. 15 minutes later he comes back and said he can restore my Unlimited Data….BUT….I will be subject to audit and they have the right to strip my Unlimited Data and put me back to 2Gb at the time. I was out of option at this moment, so I let him help. I mean, worst case I’ll have to fight all over again when the audit eventually comes.
    Very frustrating to deal with Verizon rep. I’m starting to believe that Verizon is actually pulling a “bait & switch” trick on us this time.

  • Phillies3429

    Got my Note 3 today…on paper contract it comes up 2GB plan! Hopefully they don’t give a hard time when I call.

  • 07aspenx

    For those who ordered the note 3, check your orders online. I checked mine and it says there was an error. I’m on the phone with VZW and they said that the sim on my Galaxy Nexus is not compatible with the Note 3 and the only way to fix it is to cancel the current order and reorder it with a new sim card. I asked him if I would still be able to keep my unlimited and he said he’s not sure since it was glitch. He is calling his helpline.

    • Nathaniel_G

      By not compatible do they mean the Note 3 uses a nano sim? If so you can just cut your micro sim from the Nexus.

  • Moto2Note

    So I jumped on this on Monday, got the Moto X picked it up in store and kept my max data. Question I have is what do I with my buyer’s remorse once I got to see the Note 3? Any suggestions?

    • Iyvin Benjamin

      You have 14 days to return or exchange the device, so if you fall under that you are in luck

      • Moto2Note

        But if I return it and then pre-order the Note 3, won’t my new (Moto X) contract be voided, and a newer (Note 3) contact be written, which would then remove my max-data?

        • Iyvin Benjamin

          That’s true, but what I meant is that when the note 3 come out would your 14 days be over?

          • Moto2Note

            Right, I would be within the 14 day window; right now you can pre-order the Note-3, the website says it ships on 10/10. But my main question is: If I return my Moto X in-store, and then try to pre-order the Note-3, would I be stuck signing a NEW contract? A contract that would cause me to LOSE my max-data?

          • Iyvin Benjamin

            You might lose your current plan, but it worth calling them and checking whether you would lose it or not. You can just go to the Verizon store on the 10th and exchange your phone

          • Moto2Note

            I spoke to 3 different customer reps over the past day, and they all said the same thing:
            When I return my Moto-X, that contract is voided, and my upgrade date goes back to what it was prior to last week (March 2013 was my old upgrade date). If I then tried to pre-order the Note 3, I’d be forced out of my unlimited data plan.
            Help!
            Any suggestions?

  • dishtestman

    “We still aren’t sure why some are seeing cancellations on orders or with 2GB $30 plans in confirmation emails. All we know is that Verizon had a software issue that has been adjusted, yet are still willing to honor “approved” orders.” – this did happen to us. I think it could be because we did an upgrade transfer from one phone to another instead of a straight upgrade. Rest assured, if you have your receipt from the original transaction and if you keep calling (and finally get a rep who can do investigative research)..you can get them to restore the unlimited plan (as I did).

    • Burbank

      Agreed. The key part to all of this is getting a rep you can do investigative research.

  • Nick

    Noticed this morning they changed my plan to 2GB. Called customer service and at first she didn’t know anything about the glitch. She put me on hold to look into it, and when she came back I was told they were going to switch my plan back to unlimited and that it could take 48-72 hours for the change to show on my verizon

  • GT Hulk Smash

    Can you post the email. Verizon changed me to the 2GB and is refusing to honor it.

    • Chris Hannan

      Keep calling back until you get a rep that will help you.

  • Diar

    Nice and Smooth. Got my Droid Maxx today. Called in to CSR, explained the situation, forced him to talk to his manager just to be sure, activated phone, it switched to 2GB plan and then he switched it right back to unlimited. 15 minute call. Checked website, unlimited is still there, except they call it unlimited data now, now unlimited web and email. Excellent.

    • Chris Hannan

      Ooh that makes me nervous. If there’s a distinction, I could see those with unlimited data having some kind of problem that unlimited web and email users won’t have in the future. :|

  • Daniel Clifford

    Update: They gave me back the unlimited. Took 23 hours from activation and a grand total of 2 phone calls.

  • truthful

    I’m seriously hoping that in two years time Google will have launched their own wireless network and offer unlimited data as long as you purchase their phones. That would be amazing. I occasionally Google “Google Wireless Network” in hopes for some news regarding something.

    • M3D1T8R

      This. Yes, please.

  • brad0383

    Received my Moto X last night. Activated with the included SIM online, never mentioned changing data plan. Worked flawlessly and still have my unlimited data. Thank you Verizon software glitch and Droid Life for reporting it!

  • frankkatz

    Worked smoothly on my new Moto X. Still unlimited!

  • jrbmed08

    So if the activation with the pre-installed sim card worked, I should be able to return my sim cutter to amazon, right? Is there any reason why one might need a sim cutter otherwise?

  • Consumer Watch dog

    The way I read this “allowing those customers to retain their unlimited plans for the duration of their contract and receive their new device.” is once the contract ends, they lose unlimited data. Am I reading too deep.

    • jrbmed08

      Could be, but I’m fed up enough with how expensive and locked down Verizon is compared to other carriers that I’d jump ship if that happens. Sprint and T-mobile now have 2 years to beef up their LTE networks before I leave.

    • M3D1T8R

      I don’t read it like that. I think after the contract ends we will continue on month to month. Of course they could take away our unlimited any time if they wanted to p.off a lot of customers. I actually think it would be easier for them to take it away when we’re not in contact (that we specifically signed with Unlimited data). This quote seems to confirm that they won’t take it away at least for two years now. That seems like a big win to me.

  • Brett Seybert

    Mark another tally in the mysteriously (and surprisingly) easy column. Got my Moto X last night, activated via MyVerizon with the pre-installed SIM, and was never prompted to select a new plan. Also, neither of my receipts (the one I received via email and the one that came in the box with the device) mentioned anything about either unlimited or 2gb, and both simply state “2 year contract renewal.” Fingers crossed that nothing changes when new cycle begins in 4 days.

    Thanks to Droid Life for the tip and everyone who’s posted here for the shared experience.

    • Thksnow

      I had a very similar experience. Used the pre-installed SIM on my son’s MotoX, charged the phone, and then ran thru the phone set-up (as much as we could do before activating). Then we did the activation via MyVerizon. There were some aspects of the activation process that didn’t match what was on the phone, but everything worked in the end, and we still have Unlimited Data, so we’re very happy about that. I must say that I was not too happy to find out the delivery of the phone required a signature, which required me to go to the FedEx place at 8PM last night and pick it up. Is it too much to ask for Verizon to put this information in their shipping notification email???? I haven’t had to sign for a package in years, so I never even thought about it until I got the “Unable to deliver” email.
      Hopefully the activation of my Note 3 (to be shipped on 10 Oct), and my other Son’s IPhone5S (to be shipped on 20 Oct) will go as smoothly as the MotoX!

      • M3D1T8R

        When I placed my order I clearly remember seeing “indirect signature required” at some point. Maybe during the shipping selection, maybe in ye tracking. I’m pretty sure Verizon always has required a signature. Good luck with your N3. Will be interesting o see if preorder devices go as smooth as most of our normal (Moto X, etc.) orders went.

  • Jay F

    Update: Verizon just restored my unlimited data this morning from the 2gb plan. Took them a few days and a few phone calls but they eventually honored it. If there giving you issues, keep calling until you speak with someone who is knowledgeable about the glitch and the memo that was sent out.

  • droidify

    My GF and I both upgraded this weekend and our receipts have unlimited data. When I activated the new sim it switched to 2gb on both our accounts. The GF called VZ and spoke to a supervisor who said that they wouldn’t honor it so she hung up to avoid confrontation. I called right back and told them about the error this weekend and that verizon had issued a statement online saying they would honor. He put me on hold, came back and said that he was told that as long as my order was placed on 9/29 or 9/30 they were honoring it and he fixed both of our accounts. So the moral of the story is, keep calling until you get a good rep and they will fix it. But be upfront and tell them that there was an error that allowed you to upgrade and that vz acknowledged the error and is honoring. The supervisor my GF spoke too said that she would have had to selected the 2gb plan or she couldn’t have completed the order. So apparently some reps know about the error and some don’t. Just keep calling until you find the right rep. In my case it was 2 calls.

  • truthful

    I just wanted to update everyone here with my situation that happened to me yesterday. I got my phone in the mail yesterday. Opened it up and looked at the order receipt and it stated that my contract was now 2gb for 29.99. The receipt from the email pre-confirmation stated UNLIMITED 29.99. I took screen shots through out the entire process this happened. I also had screen shots from the conversation asking the Verizon Chat agent telling me I could keep my unlimited. I called yesterday and they tried to say that I couldn’t have unlimited as I updated and played stupid. Then I explained all the screen shots and they told me to go to the nearest Verizon store. I went to the nearest Verizon store which is an authorized dealer which they rep said I could go to. He couldn’t do anything for me. He called another rep and I had the same run around and they told me to go to a corporate store which is 20 miles away. I drove there walked in and the Verizon greeter said there is nothing she can do while I was showing her my evidence. Another salesperson said the same thing. So I went out into my car and called verizon again and this time VERY UPSET by the sound of my voice emphatically saying I just drove 20 miles and I have evidence I have a Chat ID session from your agent stating I could keep unlimited. I have the entire screen shot process. They then put me on hold briefly and honored the situation. I used the new sim card as I had an old bionic and upgraded to a S4. I wasn’t about to back down from this situation as being told by a Verizon agent online and a checkout process of stating you can maintain unlimited and then trying to change it is FRAUD. All I can say is the amount of stress and run around I had to deal with yesterday was worth it in the end. I’m unlimited.

    • M3D1T8R

      Congrats. Good job not backing down.

  • Stephen Lucas

    I pre-ordered a GN3 on my wife’s upgrade because my phone wasn’t eligible, I plan to switch the phone when received to my line, whats the safest and fastest way to do this without any problems? Has anyone upgraded this way without issue? Both lines are unlimited just one was capable of upgrade on Sat.

    • Sundeep S

      Some users have reported simply using an existing sim on the new phone and activating the phone on verizonwireless.com. that may work just fine in your case.

      • Stephen Lucas

        Thanks for the response :)

  • Daniel Flores

    Ok…got mine last night as well. To avoid hassle, I just put my old SIM from my Gnex into my New G2. Works like a charm. Love the battery so far on this phone. I’d like to thank all those who made this possible:
    The software Tech at Verizon for screwing up.
    Verizon for honoring their ‘glitch’
    And MOST OF ALL the Droid-Life site and Kellex.

    Very happy with Verizon at the moment. Without getting into too much detail. They have been fantastic through all this and other issues I’ve had recently. Plus now I got a company discount that lowered my bill from 222, to 177…awesome.

    • Sundeep S

      Congrats Daniel. I remember you were very hesitant to pull the trigger a few days ago! i’m glad that you’ve taken a chance and it’s paid off!

  • Manhattan123

    Ordered a Moto X on Saturday for $165, it arrived today and the receipt in the box confirmed my unlimited data plan remains in effect. Thank you Big Red. For deliciously screwing up.

    • M3D1T8R

      Me too. Awesome.

  • jmich

    So, I got my phone today. Here’s a tip, if you don’t want to deal with the BS that I just went through, just swap out your sim card from old phone to new. I decided to activate the phone with the new sim card. When I went online just to make sure my unlimited data was there, it was rejected to 2gb. I called verizon immediately, spoke with the first guy who tried telling me something I wasn’t going to hear, so never let him get his statement out and forced my story on him, telling him that I have my reciept in hand, video’d my online transaction, and need to speak with someone who is higher up than him. He immediately back peddled, didn’t want to involve anyone higher up, put me on hold, told me to log back into verizon and check my data….UNLIMITED FOR THE WIN

    • mec

      I activated the new sim and my unlimited was untouched. but before i did, i went on customer service’s chat and confirmed they were honoring.

  • Michael Valadez

    Got my Moto X tonight. My receipt showed Unlimited data, and sure enough after the automated activation process, the Verizon website shows my new phone and unlimited data. Pretty awesome so far.

  • rww

    Moving from Gnex to G2 and it didn’t work. My receipt showed unlimited, but the website wanted me to pick a new tiered plan. The call-in number seemed to work w/out demanding a plan change, but the phone wouldn’t activate. I swapped the SIM cards and it’s working great (and online it shows G2 and still says I’m unlimited).

  • Thksnow

    Just picked up my new MotoX from FedEx (Verizon of course didn’t say anywhere that the shipment had to be signed for, which is very frustrating). Starting the activation process. The instructions say to call the automated number first, and then fully charge the phone before turning it to start the activation process. Is fully charging the phone really necessary? I don’t see why it would make a difference, and I don’t feel like waiting another 45 mins or so. Also, I see from many of the posts that folks have been going online to activate, not calling the number. Does this really make a difference? It sounds like the phone number is an automated process, not involving a rep at all.

    • jrbmed08

      I was told in store that the current battery technology doesn’t require charging before using. However, take that with a grain of salt because it was a Verizon rep…

      • Jacwhite22

        Have heard the same. I did not.

    • chris13417

      Speaking from experience, do not call the number and do not do the online activation. I thought calling would be automated, but my call was directed to a sales rep so I hung up (didn’t want them to tell me that I was going to be switched to 2 gb). Tried online activation and when I put in my sim card ID# it tried to force me into a tiered plan. Luckily I ordered a nano sim card cutter when I ordered my moto x (coming from a GNex). Cut my sim from the GNex, popped it into the phone, turned it on and was activated in seconds. Still says unlimited on myverizon.com.

      • thksnow

        So if you recommend not calling the phone number and not doing the online activation, how do you activate the phone?

        • Jacwhite22

          Yep. I second that. I put my cut sim in….powered it up and was good to go.

        • chris13417

          Just put the old sim in and turn the phone on. It will do the rest.

        • M3D1T8R

          Yeah I was “upgrading” to a Moto X from a DNA so my sim wasn’t compatible with the Moto X’s smaller sim, which came pre-installed (I didn’t want to have to cut mine since I’ll be going back to the DNA, don’t want to have to use a converter). I was worried about being moved off Unlimited from the sim change, but it worked fine going online to my account and “upgrade device” and it already had my Moto X there ready to confirm.

          If I had upgraded to a different new phone with a normal sim like my DNA I would have just swapped sim’s (like I did when I went from my Galaxy Nexus to the DNA a few months ago), and that’s all to it.

          • Jacwhite22

            Why would you go back to the DNA?

          • M3D1T8R

            Because the Moto X isn’t a big enough upgrade for me from the DNA. I want my next device to have 64GB+, or 32 at the very least. Other than that I really like the X. I may sell it and buy a dev edition (32GB) for $100 or so more, or maybe a Motomaker version with 32GB when/if it comes to Verizon. Or more likely keep going with my DNA until I see what’s coming next year. I really want 64GB+. The final decision maker was that the Moto X signal strength is ever so slightly worse than the DNA. They’re both much better than all the Samsung phones, but this was surprising because Motorola’s radios was one of the main things I was looking forward to in the X. Maybe because it’s a smaller device it doesn’t have quite as large antennae, I don’t know. Testing the Droid Maxx by comparison the Maxx did seem better, best of all actually. Finally, the DNA has been fantastic in just about every way again other than the 16GB limitation (only 11 usable, same as Moto X), so I have no big reason to upgrade now since there are not any good 64GB options for me currently. Hopefully Moto X next year..

      • jrbmed08

        It never asked for my sim card ID (for my new Moto X). Just asked me to verify the order number and turn off my phone, and then it said I was activated. Checked to make sure unlimited was still there, and it was.

        • M3D1T8R

          Same.

    • M3D1T8R

      Mine was at half charge when I got it, and I didn’t charge it. “Activation” online only took a few minutes (I definitely was not going to call in to activate) and I was all good. At no point was I prompted to change my data plan. Now, several hours later, my account still shows my new Moto X on my line, and still Unlimited data, and a contract end date of Sept. 30, 2015.

  • fireMJG

    If any is having issues, I advise you to call the activation number provided in the box if your receipt states that you are supposed to keep your unlimited. Upgraded my wife’s RAZR and my GNex to a G2 and HTC ONE online… I was prompted to switch to 2gb for both lines… Before doing so, I called that activation number, told the lady I was having a problem with my activation and that it was prompting me to switch my data package. She said that if you upgrade, you have to switch. I told her Verizon had a promotion this weekend allowing unlimited customers to upgrade and keep their unlimited. She had no idea so she transferred me to online order support… I explained the exact thing to her, she pulled up my order and then put me on hold… Not even 2 minutes and she came back and said that they received a memo today from corporate that upgrades would be honored to the individuals who upgraded before the glitch fix. She stayed on the line while I activated the lines, told me that I would have to select the 2gb option, I did, she immediately switched us back to unlimited. Conversation was recorded and she assured me that nothing would change. My plan still says unlimited and that was at 4pm eastern time today.

  • Christopher A Ryan

    I also am in the clear. 2 successful LG G2s activated! I used my old sim cards out of our nexus and s3. I’m also on a old alltel plan so i don’t have the unlimited.. it’s built into my plan.

  • jrbmed08

    IT WORKED!!! Turned on my Moto X and went through the setup wizard, then logged onto My Verizon and did the “activate or switch device” thing. No calls required and no switching/cutting of the sim cards. I just turned it on with the preinstalled sim. And now My Verizon shows up with my phone on there and unlimited still intact! My receipt in the box also said unlimited. Thank you, Droid-Life!!!

    • M3D1T8R

      Exactly the same situation here. Very happy with this.

  • ElecEngineer

    I upgraded from G-nex to a G2 just inserted my old sim and turned it on. I did not call or go online to do anything. “MyVerizon” page shows the new G2 and unlimited data. :-)

  • Robert Kuhlman

    Got my G2 in the mail this afternoon. Instead of going online to try to transfer phones I called in directly. I told them I bought the phone during an online glitch which Verizon had later said they would honor. She put me on hold for about 2 minutes and spoke to her supervisor because she didn’t know what I was talking about and he told her to honor it and I still have unlimited. Thank you VZW!

  • Maria Trippe

    Got the G2 today, activated it (online) with it’s new sim card and my plan showed 2GB. So I called Verizon and the rep was very rude, said he had no idea what I was talking about, and said the email I received from Verizon saying to call and get the plan reverted back to unlimited was fraudulent. I hung up on him, called right back, and got a very sweet girl. I read her the email and she said “well if it says that, then I’ll try it.” She pulled up my account and said although she had never seen it before, mine still had an option of unlimited data. She made the change, I thanked her, then logged in and she had indeed put me back on unlimited. Bottom line, keep calling until someone helpful answers :)

  • ElecEngineer

    Everyone that that is having problems. My guess is that your current/old phones are 3G only. Am I right? An unlimited 3G plan is different in the verizon system then an unlimited 4G plan. So, the unlimited 3G plan is not compatible with a 4G phone. I upgraded my wife’s phone early just before they dropped the grandfathering. Even if this is the case they should still honor it. Who is upgrading from a 3G phone and having problems?

    • MC

      Me. Yes, you are right. I have a Droid 2 and attempted to upgrade on Saturday, via the website. The Droid 2 is a 3G only phone. I have my receipt from that order that states I bought an unlimited email & web for smartphone plan. Beneath that, it states 4G Data Transport, 4G Internet Access and 4G Application access as well. However, while trying to upgrade, I get errors from every angle, on the 877#, the website activation methods, and going to the local VZW branch. All of them tell me I need to revert to the 2gig plan. Not sure what to do.

      • MC

        NVM, contacted VZW online chat yesterday and saw that my new phone activated with unlimited 4G. Just use the online chat, people. Tech Support. Rochelle.

  • Hm….

    This is BS!….I just received my phone and the plan switched backed to 2gb. Called Verizon they said they do not know about honoring the glitch and will not honor it.
    Guess i’m stuck with 2gb and 2 year contract. what a bad business ethic…..

    • Daniel Flores

      Oh Hell no…I would not take that. If you ordered during the glitch…Keep calling and complaining till you get someone who will honor it. I’ve read from others that it’s a hassle, but the kept escalating the call to someone higher till they got to someone who knew what they were doing and knew of the glitch orders.

    • Diar

      No, just return the phone within 14 days and go back to your previous phone and plan.

      • Joseph A. Yager

        Success for me – are you sure you aren’t trolling?

        • Diar

          lol…no. As you see I added another reply above giving advice on fighting.

          • Joseph A. Yager

            Ha, sorry – meant for that to be for Hm, I misread!

    • Diar

      But I would really try again. Get copies of your order receipt which showed unlimited data, any screenshots you took of the order, and your confirmation e-mail which may have also showed unlimited data. E-mail customer support or call Verizon and battle it out.

  • Chad Baker

    I just received my new phone today and the unlimited is still intact …
    woooooooop wooooooooop

  • Daniel Flores

    Glad that people are posting their experience here…I will do the same when I get home and activate mine. I’m just gonna put my Gnex SIM in my new G2.

    Any chance this glitch happens again in 2 years? Now that’d be the coolest. But I’m sure I’ll be happy with the G2 for the next 2-3 years.

  • Diar

    NIRVANA!! After canceling my order on Monday because a phone CSR said I wouldn’t be able to keep unlimited data (on the same day Verizon said upgraders could) and then after a few back and forths with customer support by e-mail, I just got an e-mail saying my canceled order has been reinstated, the order has been completed, but I don’t yet have a tracking number because the order hasn’t shipped. The e-mail also said “a request” will be made to add unlimited data when the device is activated. I don’t like that “a request” language but I’ll triple-check before I activate the phone anyway and have the e-mail transcripts and online receipt showing unlimited for back-up. If there are shenanigans, I’ll send it back. But it appears Verizon is serious about letting folks have it so I don’t anticipate a problem.

    It looks like a nice Droid Maxx w/unlimited is headed my way!!! (Though I was seriously contemplating the Galaxy Note 3 if they let me resubmit the order but I’m not arguing over that.)

    So my advice: never, ever, EVER listen to a CSR for any reason about anything except the most basic aspects of your account. It is astonishing how little they know. Also, anyone who upgraded over this past weekend and got an e-mail confirmation but are having issues keeping unlimited, keep fighting until you reach reasonable folks.

    Verizon gets major props for this (even as folks theorize they’re working some unseen angle). I don’t know if this quite makes up for the Galaxy Nexus fiasco, but they’ve earned my respect and loyalty for these next two years.

    • Diar

      They just sent a confirmation which shows 2GB data but again the rep I’m working with said it’ll be changed to unlimited so I’m not worried……yet.

  • William Nadeau

    Received mine in the mail today:

    Came with a sim card pre-installed, as well as another simcard with NFC in it. The receipt that came with my phone showed unlimited data, even though my online order confirmation did not

    I went online to activate, the number from the activation was for the non-preinstalled SIM card, so I popped that one out and put it in. Activated online, didn’t ask anything, and I’m up and running

    • Joseph A. Yager

      I wonder if this means they’ve figured it out on their end, or if it’s just luck of the draw. Still waiting on my G2 to show up today, so this is good to know!

      • William Nadeau

        I got the G2 as well, hoping a lot of devs were able to take advantage of this too! Although, so far I don’t mind the ui…. a little overbearing coming from AOSP, but I may be able to get used to it

        • Joseph A. Yager

          I’m excited to try out the UI for a while before I think about rooting and ROMing – though it’s usually only a matter of time before I do so. I do see there are a few ROMs available on XDA, so here’s hoping it catches on.

          • William Nadeau

            I used scotts cleanrom when I first got my rezound, he had one of the first roms available for it. Basically cuts out all the verizon crap, it was great!

  • kevinh52

    Just got it…,,, so far so good…I cut my SIM card that came out of GNEX and put in MotoX.
    Just didn’t want to chance the other SIM.. But others have had no problems with using the SIM thats preinstalled.
    Account shows new phone, contract date(2015) and still unlimited.

    • chris13417

      So did you just put the sim in and turn on the phone to activate or did you call the number like the instructions say to do?

      • kevinh52

        Yeah,, Just put old SIM in and Powered on. Hit next a couple of times… Then it said “Phone activated Your New number is ######” Which was my correct number. Able to make calls and hit the internet…

        • chris13417

          Perfect….looking forward to doing the same tonight once my cutter is delivered. I tried just powering on the phone with the sim it came with but it didn’t work. Online activation tried to make me switch plans. I wonder if i should factory reset the phone now before putting in my old sim.

          • kevinh52

            Not sure how you would reset without getting pass the setup wizard at first power on..Wish you luck in whatever way you do it.. Keep all of us posted..

    • Timrob

      Got my moto x a couple hours ago. Left the sim that came in it in the phone. Activated it on line. NO issues. Receipt says I have unlimited. Contract end 9/30/15. Same thing on my verizon. No worries, happened the way it was supposed to.

  • rww

    Thanks to everyone who’s posting their real-time experiences here. I’ve been monitoring it for the past two days. My phone was just delivered to my home, according to my wife. Fingers crossed…

  • RedXander

    As a followup, I got my Moto X this morning. New SIM card was already in the phone. Activated it online without ever needing to switch to a new data plan.

    • JoeTi

      Sweet! Hope I get the same result. I need to pick mine up at FedEx. I will try the online activation and post back the result.

      • JoeTi

        I just got my new phone, follow the instructions on the paperwork and activated it as instructed. The unlimited data is intact. Also, if felt really good seeing unlimited email and web on the paperwork that came with the phone. Thank you VZW for your little glitch.

  • Daniel Clifford

    They are trying to get rid of mine. Trying to get the plan changed.

    • kevinh52

      What? How? . Is your new phone already working and activated. Dont let them.

      • Daniel Clifford

        Yup. Activated already. Said it should be all set to keep. When I checked online it now shows I am 1.5GB over my 2GB limit. Unlimited is nowhere in sight.
        Of course they all act clueless as to that there was a glitch over the weekend. They also say they have received nothing from Verizon about honoring such purchases.

        • kevinh52

          Sorry to hear that. After i got done,, online still showed unlimited..
          Just keep calling them,, get it back… Hope you do..

  • sampleja

    I activated mine last night. The automatic activation when booting the phone wouldn’t work and I couldn’t get through on another phone. So I initiated the activation from the verizonwireless.com site through the “Activate or Switch Device” link. It was completely
    automated and it never even asked me about keeping or switching plans. I used
    the new SIM and it my account still shows Unlimited this morning.

    • chris13417

      I tried the same method online, however after I put the sim ID# in it prompted me that I need to switch to a new data plan. My sim cutter will be delivered today so hopefully using my old sim will be the answer.

      • sampleja

        I was ready to cancel the process the second I saw anything about data plans and cut mine also. I ended up being surprised the activation was so quick and that plans were never brought up. – Good Luck

    • jrbmed08

      Really good to know – I was planning on doing the online activation and just deciding whether to try activating it on the new sim vs cutting. Guess I’ll be waiting for the sim cutter to arrive based on the other replies.

      • jrbmed08

        Update: This worked perfectly for me. Used the pre-installed sim and activated online.

  • Daniel Flores

    Hoping to hear what everyone’s experience is today after getting their device. I won’t be home till tonight to try to activate mine. But, I’m still leaning towards just using the same SIM.

    • Jay F

      Definitely use your same sim. I Activated my phone with the new sim and it took over an hour. I called vzw and the system automatically makes you choose a tier data plan. He stated that he received the memo about honoring the upgrade but there is no way for the rep to get around so they will have to escalate. I got knocked to a 2G plan :( hopefully for not too long, but save yourself the hassle.

    • Jacwhite22

      I already cut my sim down and put it back in my galaxy nexus to make sure it works……I will be moving it over to the new device.

  • mendy817

    So first I went to the store yesterday and had a giant argument with the assistant manager, who basically called me a liar and told me I’m just “trying to take advantage of the system.” It wasn’t pretty.

    Then I called customer service, was forwarded to a supervisor, who told me it was just a glitch and there’s nothing that can be done. I was asked to forward my email confirmation, which I did. She then ensured me that I would receive a call from HER supervisor within 24-48 hours. I called back twice yesterday, with no luck each time.

    I called again this morning, still no luck. Then one more time this afternoon and the woman who I talked to this time was MUCH nicer, left to speak to her manager, came back, and said that I was absolutely right and Verizon messed up. She ensured me that I could go pick up the phone, sign whatever contract they gave me, and she would call me back later today and reset the data to unlimited. I asked her to give me something in writing that says that, which she did via text message.

    Went to the store, picked up the phone, signed the contract (which actually stated “unlimited data”), the Verizon rep actually called back later in the day, and all is good!

    If they’re still giving you a hard time, just keep bugging them. They’ll eventually give in.

    • Suralin

      Glad to hear you managed to get yours. This entire episode just shows that there’s some internal miscommunication going on.

    • Mario

      Hey buddy I have already called Verizon 5 times without any luck.. Any chance you can provide me with the e-mail or the phone of the person you spoke to ?

      • mendy817

        unfortunately I don’t have a phone number since they don’t have direct numbers in the call center :