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TracFone Comes Clean About Straight Talk Throttling, Admits Only 2.5GB High Speed Data Each Month

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One of the more popular and well-known prepaid carriers, Straight Talk, has always seemed like a good option. Unlimited data, talk and text for only $45 each month is a very enticing deal, but it is also well-known that Straight Talk throttles that data after a certain point. Up until today they have been notoriously coy about what that cut off is, but now we finally have a definitive number. 

A spokesperson for TracFone, who runs Straight Talk and Net10′s airwaves, has finally been quoted as stating the throttling limit on their network. According to the quote, Straight Talk’s $45, 30-day plan gets you 2.5GB of high speed data for you to do with whatever you please. After that however, your service gets reduced to 2G speeds. Yes, as in second generation.

Straight Talk says that once the 30 day plan is refreshed, customers will get to start using their un-throttled data speeds again. This news is a bit more interesting to readers here now that Straight Talk supports AT&T LTE. This is something to keep in mind if you are planning on switching carriers any time soon.

Via: FierceWireless

  • spawnprofiler

    I am more concerned that Straighttalk may not be telling the whole story on the AT&T towers it has access to. By the way, anyone no how to get to corporate to tell them about the customer service problems?

  • yankeesusa

    At least we know now that for $45 a month you get 2.5gb of data. If you have an lte att sim card your good to go. Most people don’t go over 2gb. Plus 2g in most cases is at least faster than 3g on sprint which is sad.

  • guest 2644610

    The NET10 Unlimited Plan MAY NOT be used for certain unauthorized uses that adversely impact our service. Examples of unauthorized uses include, without limitation, the following:
    (i) continuous uninterrupted mobile to mobile or mobile to landline voice calls;
    (ii) automated text or picture messaging to another mobile device or e-mail address;
    (iii) uploading, downloading or streaming of uninterrupted continuous video;
    (iv) server devices or host computer applications, including, but not limited to, Web camera posts or broadcasts, automatic data feeds, automated machine-to-machine connections or peer-to-peer (“P2P”) file sharing; or
    (v) as a substitute or backup for private lines or dedicated data connections. A customer engaged in unauthorized uses may have his/her Service throttled and/or terminated .

    It’s not “do whatever you please”. Please do research before saying this.

  • Lucas French

    “We’re not saying not to use them.” Interesting. Someone needs to change their term & conditions.

  • J Dub

    I’m testing NET10 on a Nexus 4. Is this saying that if I do hit 2.5 GB I can just reup my account on say day 20 and get data back?

    • LjHe80

      Nope. You will have to wait for the 30 day period to expire.

  • disastrousrainbow

    And don’t forget that pretty much whatever network they’re piggy backing off customers get priority over a straight talk customer. That’s pretty fun.

  • Nagini

    I work in the cell phone department at Walmart and more often than not, the customers don’t even get throttled.. They just get flat out terminated. Doesn’t matter if you buy another 30 days of service either. They just won’t reactivate your phone. Tracfone and Straight Talk SUCK.

  • SlenderSniper

    2.5GB? Bull. I get throttled at 1.2GB of data.

  • Tim242

    Also…

    • Justin W

      I get what you mean, but the rest of that line shows that it’s only of uninterrupted uploading/streaming of video (as in, using a mirroring service to mirror via a data network, continuously re-uploading a file, etc.).

      • Tim242

        Netflix and YouTube are uninterrupted downloading. It plainly says streaming.

        • Justin W

          You missed the word continuous.

          • Tim242

            Streaming is continuous. You have odd ways of interpretation.

          • acras

            continuous is an arbitrary term if they don’t state the period of time or amount of data. Continuous could be a week , or 2 minutes

    • JMonkeYJ

      I’ve been on NET10 for almost a year now and I stream video regularly without having my service cut off. the above is a good warning that it MIGHT happen, but you shouldn’t be too worried that it actually will.

      also, the great thing about prepaid is that if they actually did ever hassle you about it, you drop em and move on to the next =D

      • JMonkeYJ

        oh and just for the record, i don’t think there has been a single 30 day period where i HAVEN’T gone over 2.5 GB, and i’ve never been throttled, so that’s also a YMMV situation.

        unfortunately, it’s pretty hard to tell what to believe with these cheapo prepaid carriers, but if it’s working for you, the value is pretty amazing.

        • athom07

          Well one thing I don’t think people are realizing (and Tracfone isn’t saying) – is this only applies to the AT&T sims. They are letting people run wild on the T-Mobile networks, but I am guessing AT&T is applying pressure on them. Which network were you on?

          • JMonkeYJ

            I’m on T-Mobile, so that might be the answer right there…

    • acras

      In that TOS what do they consider continuous for voice calls? Really looking at that they could terminate for anything you do with your device , except streaming music, it lists streaming video , but not music. App updates, picasa and facebook sync with your camera, even evernote sync would fall under automatic data feeds if they wanted to enforce this . I might have to rethink switching to ST next month, although I haven’t read my TMO TOS so it might be the same.

  • Armus

    The data war is coming. The people v. The carriers.

  • Chris Hannan

    Just got my unlimited data plan extended another 2 years on Verizon but if and when they take that from me, I’ll probably get Straight Talk. Either that or Aio.

    • David Benson

      I had the opportunity to upgrade my phone and my wife’s phone and keep both our unlimited but I did not. I dont use that much data. I have a problem spending $160 a month for two phones. That is why when the Nexus 5 comes out we will both be jumping to StraightTalk via AT&T 4G LTE SIM

      • Chris Hannan

        If I were you, I would have upgraded to iPhone 5S’s, sold it when it shipped, then sold the plan on eBay. You could have gotten free Nexus 5′s (if the price compares to the Nexus 4) and paid for a few months of service if you didn’t mind losing your phone number.

        It’s worth it for me. AT&T is my only option for home Internet and they charge $35/month ($46/month after first year) for 6Mbps. I get about 8-9Mbps with Verizon at my apartment because my signal isn’t great. So with the money I save by using my phone for Internet, I’m basically only paying $35/month ($24 after first year) for unlimited data and 450 minutes on Verizon.

  • Kevin Lauscher

    more than verizon.

    • Adrynalyne

      sentences might

      • joder

        @adrynalyne:disqus: Damn troll

        • Adrynalyne

          I downvoted you. Just wanted to let you know.

          • joder

            Go back to your troll cave on troll island :p

          • Adrynalyne

            Yeah, that was me. I downvoted you again.

            <3

          • Dominick White

            I upvoted you, because you downvoted him

    • Adrynalyne

      Complete

      • Tim242

        You are a big troll.

        • Adrynalyne

          As much as you are a hypocrite.

          • Tim242

            Don’t you have some ROM to work on?

          • Justin W

            I find it hilarious that you are calling him a troll.

    • http://twitter.com/geoff5093 Geoff Johnson

      Verizon doesn’t throttle…

  • John Smith

    i don’t mind the 2.5GB/month. i’m more worried about the reports of getting your data cut off if you use more than 150MB/day. anybody experience or hear about this?

    • Justin W

      I can’t speak for myself, but I have heard rumors of this over on XDA. It really doesn’t surprise me though – their T&C’s only specifically mention you can “browse the web”, so I think they thought that would cover them if you used a non-web-browser to use data (streaming music, watching movies/videos with Netflix, etc.). I can say, though, that I’ve run over 150MB/day (a couple days in a row, actually), and haven’t gotten throttled for that. A couple months earlier, though, I had gotten throttled but I had used around 5GB with tethering, so it was probably well-deserved.

      • John Smith

        i like to stream some Pandora for my 1+ hour hikes. and streaming is a no no?

        i’ll prob just go with AT&T GoPhone. $60 for Unlimited Talk/Text and 2GB.

        • Justin W

          Based on their T&C’s, continuous downloading or streaming is against the rules. I’ve never had an issue with streaming, though.

        • DoctorJB

          Streamed Pandora going both ways on a 2 hour drive this weekend. Never had a problem streaming on ST. My gf did but she streamed all day at work for several weeks.

        • GT500_Grad

          I was cut off at 1.5 GB with Net10. I went to GoPhone for 2 months and it was fine, but they cut you off at 2 GB. I just switched to Aio and now pay $40 a month, and haven’t had a problem yet. Dropbox maxed my 250 Mb pretty fast but I can’t really notice a slow down and stream music just fine. They also just throttle your speeds, not cut you off.

          • Hothfox

            Can you add additional data with AT&T prepaid? Like, if you know you’re close to 2GB, can you pay extra to add an additional 1GB to last the month?

          • GT500_Grad

            Yes. I think it was $10 a Gig. I never got to the point where I needed to add on.

          • Hothfox

            Thanks! I’m probably switching over to AT&T prepaid. I usually only use 2GB or less every month, but wanted the option to add extra.

            Do they have an official app or anything to monitor your use? I know Android has that ability, but I flash ROMs often enough that it’s a pain to remember to go in and set the billing cycle date and allowance every time.

          • GT500_Grad

            Aio, AT&Ts new prepaid has a $55 2Gb plan which is cheaper that their other prepaid, GoPhone at $60. And your data doesn’t get cut off. Just throttled. Aio does have a app. With GoPhone, I only ever received texts.

          • Hothfox

            Thanks for the info. It does make more sense to go to Aio instead of Go Phone and save yourself the 5 bucks.

          • John Smith

            yes. $10 for 1GB as needed.

      • michael arazan

        Sad in this day and age that 2.5-5 gb is a lot for these corporations. Freakin data nazis.

    • Peter Johnson

      Yes, I have. without warning, and at a very inopportune time. I tried to fix my phone for a couple of hours before i searched and found that this has happened to others. They told me that I was “supposed” to be warned (i wasn’t) but that the algorithm is automatic, so the “system” shut me off. I had not streamed anything and using onovo count, was WELL below 1Gig for the month (projected). I told them that if it ever happened again, I would be done with them, and that I would register complaints to BBB as well as endlessly blog my chat sessions (which i saved).

  • CHRIS42060

    Glad I found this out now. I was planning on the switch soon. Between Google Play Music, NHL Gamecenter Premium and MLB at Bat I stream way to deal with 2G speeds.

    • Tim242

      They forbid streaming video. See below.

      • Justin W

        They forbid continuously streaming video. If you stream a couple of videos a day or two-three hours a day, you’ll be fine.

    • yankeesusa

      You can say that again. I don’t mind 2.5gb of data but if they put a limit on the amount of data you can use in a day then that’s a problem. I’ll stick with tmobile on one line and sprint on another, at least till end of year.

  • jorgie

    Well I was a customer of both ST and net10 and once they throttled me they never gave me full speed again.

  • Michael Nyitrai

    thats ok by me, im still saving alot of money

  • d-rock

    AIO or AT&T GO Prepaid

  • Eric

    2.5gb is about what I used but the fact that they are saying unlimited is basically a scam.

    • Michael Nyitrai

      its “technically” still unlimited data, just slower after 2.5gb

      • Eric

        2g isn’t even usable data though. It’s at the edge of having no data.

        • Adrynalyne

          Sadly, it still fills any legal obligations created by advertising unlimited.

          • Eric

            Yeah, such bs.

        • sk3litor

          2 good video games or 1 movie and your back in the stone age.

          • Eric

            Exactly. Every company pushing their 4g networks but we can’t even use it. When you go into a verizon to upgrade they always keep telling me to be on wifi as much as possible….

          • sk3litor

            Which is why I never step foot in a vzw store. Buy all my phones from best buy. Can’t stand going to vzw when I know more about their business than they do.

          • Eric

            Yeah not my call, I’m not the one paying for my service.

          • Dave

            So you choose Best Buy as a vendor with knowledgeable salespeople?

          • sk3litor

            Touché. Point well taken.

        • Chris Hannan

          You’re still getting AT&T’s service for only $45/month. It’s still a good deal.

        • wiley

          I see what you did there

    • trixnkix637

      And to be honest all the companies throttle. This is just the first time a company has went on record about it.

      • Adrynalyne

        No, not all of them do.

        • Tim242

          Verizon can’t throttle LTE

          • Adrynalyne

            I am aware. Why do you think I said, “No, not all of them do” ?

      • Eric

        I’m aware of that but no company I have heard of throttles as low as 2.5gb…more like 50gb or more.

        • Pedro

          Well, T-mobile has lots of unlimited plans that offer 4G up until.. and then it throttles.
          It starts at 500 MB and moves up.

          I’ve got the $30 plan that throttles at 4GB. No sweat for me. I use 2-3GB tops. And I pay $30 a month. Months when I use more than 100 minutes, I spend $0.10 per minute. I add $10 for 100 more minutes. A few days later, what I haven’t used is used for my next month’s $30 charge. It’s nice.

        • http://twitter.com/geoff5093 Geoff Johnson

          AT&T throttles at 5GB

      • Diablo81588

        Verizon does not throttle LTE.

        • James Heyneman

          No kidding. I hit 40GB a few months ago when I dropped my DSL and had to wait for a cable install. I also hit 70GB when I traveled across country to move a couple of years ago.

      • Tim242

        Verizon does not and cannot throttle LTE

        • trixnkix637

          I wasn’t aware of that.

      • Skittlez

        verizon has never throttled me and i’m up to 16GB and when i used T-Mobile for a month, i used 10GB and never was throttled.

      • acras

        Tmo states clearly on their prepaid when they throttle , I get 2Gb of high speed , then throttled.

      • Daniel Gulyas

        T-Mo has an unlimited plan with zero throttling for 70. I made sure the guy clarified, and I haven’t seen any issues. I’ve used up to 30 GBs on it, with no issues.