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So is Verizon Going to Let You Keep Unlimited Data After Upgrading? (Updated)

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We’re still semi-waiting to see what the aftermath of this past weekend’s unlimited upgrade party on Verizon will be, but wanted to update you on current information. For those who did not choose in-store pickup (decided to have phones shipped) and finalize everything before yesterday afternoon when Verizon patched up what we can only assume was a glitch in the system, we are just now starting to see confirmation and shipping notices go out. At this point, we’re hearing about a couple of situations that you should pay close attention to.Β 

But before we get into this, know that we have word into Verizon PR and are simply awaiting an official response on how this will all shake out. For now, they’ve simply told us that they are aware of the weekend’s festivities and are looking into a variety of questions that we had.

In terms of orders placed with devices shipping, we’re hearing a couple of things from readers. The first, simply suggests Β that orders have shipped with itemized lists showing unlimited data intact. Assuming these orders stay this way and the phones arrive within the next day, we could see upgrades with unlimited data. That would be awesome.

With that said, we have also heard from a handful of users whose shipping or order confirmations are indeed showing 2GB $30 tiered data plans even though their initial ordering screens never once mentioned that they would have to give up unlimited data. Below, you’ll find two screenshots showing a before and after.

Here is what checkout screens looked like (no plan change):


And here is what some confirmation emails are showing (addition of 2GB $30 plan):

vz add tiered

Again, we are patiently awaiting official word out of Verizon, but if you receive a confirmation email that shows you now have a 2GB $30 plan, you may want to go ahead and cancel that bad boy. I’m not sure that Verizon could make it any clearer to you that you are no longer keeping unlimited data. If your confirmation email does not show that a new 2GB $30 plan has been added to your account, you may want to consider waiting this one out. In the end, if you lose unlimited data, you can always return your phone and get your old plan back. There may be a re-stocking fee, just FYI.

We should point out that this Tweet from @VZWSupport is also scaring all sorts of people:

Screen Shot 2013-09-30 at 12.18.18 PM

They have a point, since that is technically how the system works now. However, we received the image below over the weekend from a source, which shows that sales reps did indeed have the option during checkout with a customer to keep unlimited data plans. Call it a glitch or a loophole, it was there and multiple store reps told us throughout the weekend that they were able to process all sorts of upgrades while keeping unlimited data. This wasn’t simply a website bug.

Screen Shot 2013-09-30 at 12.19.46 PM

Update: Β We have the official word from Verizon and it’s a good one. They will honor orders placed this past weekend, allowing unlimited data users to receive discounted phones and continue to keep unlimited data.

Stay tuned…

Cheers Gary, Ley, Tyler, Dan and everyone else!

  • umbrellacorp


  • Stephen Hicks

    I ordered my phone through Amazon and my current bill updated my plan changes. However, unlimited data is still there. Maybe I’ll see a reflection in my next bill?

  • djtrousersnake

    Guess the president of Verizon is making these decisions on how good/bad his/her lover is in the bed the night before. So damn RANDOM

  • B

    Just Talked to Nick from Verizon, his ID # 47623. He says that he guarantees that anyone who did this update on the so called Glitch will lose the unlimited data.

    • DodgingDonkey

      And Nick, Verizon ID # 47623 is wrong.

  • Damn everyone who upgraded!

    A really bitter Verizon customer stuck with a Droid Razr for who knows how long!

    • umbrellacorp

      Don’t hate!

  • Sammy

    513-720-8248 call me so I can ask you a few questions if you pulled the trigger about grandfathered data

  • James Cliff

    Pretty sure Verizon consulted their legal team….Probably wasn’t worth the legal issues and bad publicity.

    Thank you Verizon!

  • Pdewet

    The update that states that Verizon officially stated that they will honor the upgrades placed over the weekend is the best news ever. I was nervous because I ordered the Note III which of course doesn’t ship until the 10th and so much can change in that time but the combination of my chat logs, print screens and this statement gives me hope.

    • Josh B.

      where did you see such an update because I too ordered phones this weekend and they have shipped today.

      • Pdewet

        I was referring to the update Kellen made to the droid life post sharing Verizon statement…at the bottom of this article

  • pappy53

    Posted on another site:

  • duke69111

    Lucky dogs!!! Nice job.

  • Elite

    Yay…. thanks for the update.. Love you.. Droid – Life. πŸ™‚

  • AmandaLea5521

    I upgraded online the beginning of September, and I was able to keep my unlimited data. But when I got the confirmation email, it did say 2GB/$30. That worried me, but I waited for my phone to arrive. Once it did, I activated it. I checked “My Verizon” several times over then next few days and my unlimited data never went away. I ended up returning that phone and buying a G2 at full price because I was afraid my luck wouldn’t be so good the second time around and didn’t want to take the chance. But it worked for me, even with the plan change in the email.

  • James Cliff

    Don’t give up folks! Don’t cancel just yet….keep up the fight (complain to management over the phone on their customer service number)! Worse case scenario…you’re back to your same unlimited plan with your same old phone.

  • Phillies3429

    Droid Life just tweeted “Good news for Verizon Upgrades” probably writing story now.

    • PaulSchroeder



    I’ll be this was someone’s idea of a joke.

  • Michael Valadez

    I received both the order confirmation and shipping confirmation. There are no changes to my data plan listed on either (not that I would expect it on the shipping conf). I checked my account and all my lines are unchanged with the exception of the line I upgraded today that still shows Unlimtied data but with a new contract date of 2015.

    I guess we’ll know better in the next 24 hours.

    • derbo

      This is exactly the same situation for my Moto X.

      • M3D1T8R

        And mine.

  • everettedl

    I’m just waiting to see what will happen to those who have unlimited data, when they start offering VoLTE.

    • J2886M

      What advantages will the VoLTE have over 4GLTE now? I still have unlimited and was going to try and upgrade a feature line to get the new moto X but motorola was nice enough to send me a brand new razr since my previous one started malfunctioning.. waiting game has begun

      • middlehead

        VoLTE has no advantages over 4GLTE, it IS 4GLTE. VoLTE is short Voice Over LTE, meaning phone manufacturers can finally dump CDMA radios and have all traffic go over LTE.

        This will make Verizon more like AT&T and T-Mobile are right now, where you just pick your phone and plug your SIM in, they won’t get to drag ass on certifying devices like they do now.

        • umbrellacorp

          They’ll probably still drag ass, they just won’t have a legitimate reason to do it anymore.

      • everettedl

        Well, mainly it’s everything will be over LTE. No voice minutes needed anymore – which is perfect for me because I only have 500 daytime minutes with no option to add more because they don’t offer my plan any more. I suspect the voice quality will be better as well.

  • Robert Boluyt

    Wonder how many devices are going to get returned over this. Seems like enough people jumped on it to generate some internet buzz.

  • My confirmation e-mail says “Unlimited Email & Web for Smartphones (personal email)”, I also took screen shots during the entire checkout process, hoping I get to keep unlimited with the Note 3 pre-order!

    • James Cliff

      Same here…

    • moelsen8

      see that’s weird.. been wondering that all day. nothing on my email confirmation mentions anything about plans or anything. nor does the receipt on vzw.com

      edit: i lie, it says this, but nothing specific:

      Plan Details

      One-time Activation Fee:
      (charge and credit appears on first bill)


      Contract Renewal: 2-year contract

      • Trust-Me-Im-A-Lawyer

        Mine says the exact same thing. I am attempting to renew an old Alltel plan though. I have a phone being shipped and MyVerizon lists my contract end date as 9/30/2015.

        • moelsen8

          same boat, phone in mail, unlimited data remains and contract end date is up to same date. can’t wait for the first devices to arrive so we can figure out just what the hell is going on.

  • Dan

    Why can’t they just let the small amount of people with unlimited data keep it while upgrading? Just don’t offer it for new lines or people trying to change to it.

    • Omar Amer

      because verizon wants everyone to play by the same rules. if new lines cant have it, then upgrades cant have it either.

      • Dan

        This is why I paid full price for my Moto X.

  • they call me Rob

    I was close to pulling the trigger but I had a feeling they were not to be trusted and frankly, I can’t decide on a phone. If AT&T is willing to make me a hell of a deal, I think I’m going to move my three-device family plan over and get new devices all around. I’ve been with Verizon for the better part of 20 years but I’ve just about had it.

    I realize AT&T is not much ‘better’, but if the price is right and frankly, their LTE is better in my area, I’ll live on their network for the next two years.

    Based on the response to this glitch you would think Verizon would say “wow, people would give us money if we kept unlimited” – so much for that.

    • moelsen8

      or at least ignore the people who managed to get this through and just take the guaranteed revenue for the next two years.

  • Shad

    Anyone still getting the glitch to work?

  • VT_mnt3

    So right now I’m trying to upgrade a line to a G2 on Verizon’s website and it doesn’t even give me the option to keep my current plan and switch to 2gb of data. It is only listing share everything plans.

    • Colin Huber

      Right. They’ve closed it down, as reported.

      • Dustin Casper


      • VT_mnt3

        Like I said in my comment, I’m not trying to keep unlimited data. There is no option to switch to a 2gb / $30 data package, only share everything plans are listed.

        • Colin Huber

          Ah, my bad man.

  • Dustin Casper

    My order shipped and I did not get an itemized list of things. Just a notification and tracking information. Looks like I’m in the clear since I won’t be using the phone I ordered. *knock on wood*

    • Nathaniel_G

      You selling it?

      • Dustin Casper

        Its going up on eBay as soon as it gets here. I have no use for a bootloader locked, ROM-less phone.

    • M3D1T8R

      Same boat. My only question is, can I just go ahead and sell it w/o opening the box, or do I need to “activate” it with my sim first? …which would mean I’d have to cut down my current sim size to fit the motoX. Rather not have to do that.

      • Dustin Casper

        Nope, the phone comes ready to go. You can sell it anywhere, anytime once you get it.

  • Damn this sucks

    Damn I really do hope they let us keep things the way they are if not then let me return the phone so I can keep my unlimited. Don’t know why they just don’t let you upgrade like AT&T does with their unlimited users.

  • T4rd

    Just FYI: When I transferred my upgrade to my other 2GB line so I could keep unlimited data, the checkout process said that I kept unlimited data on my line, but my confirmation e-mail said my line was on the 2GB plan afterwords. BUT I was actually still on unlimited data and I WAS NOT moved to a 2GB plan. So even if you’re getting an e-mail saying you’re on a 2GB data plan, it DOES NOT mean that you lost your unlimited data! I would recommend logging into your account and checking your plan constantly to keep tabs on it though (as I did).

  • Shane Redman

    In short: No.

  • Outgoingbot

    i said before i upgraded 5 times somehow. 180$ each. got buncha emails today. some from autogenerated email and some from reps saying ihave 7 days to call them to complete order. funny thing they mixed up lots of info. btracking numbers krer numbersut so far looks like they shipped two of em. ill let uknow in 2 day if i get them.

  • Lefank

    I upgraded to the htc one recently, extended my contact and kept unlimited… I just call Verizon every time and never go to the store…

  • hahanelson

    Looks like a few people who were right place right time, and followed up with agreeable store employees might get away with this. The rest won’t. Everyone who tried to do this knew it was wrong and it’s sad living in such a dog eat dog world where what’s right goes out the window. This whole situation was an insult to anyone who has dug deep in their wallet to buy a full price phone to keep their data. Two wrongs don’t make a right, we know Verizon has been all about profits for a while now, but taking advantage of a glitch or mistake doesn’t make it right. If you’re gonna risk trying to sneak through a loophole, know that you are accepting risk. If a bunch of people are now gonna have to deal with returns and restocking fees, you deserve it for trying to get away with something dishonest.

    • Manuel Alvarado

      You’re absolutely right…it was very wrong of us to get our money’s worth from that poor poor company. Im going to call them and apologize right now, and hope that they forgive me and allow me to keep giving them $160 a month…i might even give MORE now just because I feel so bad for the company.

    • aDROIDfreeworld

      Leave it to a rat to always stick with the man. We will con, lie, cheat, and manipulate Verizon’s game until they knock on our doors and tell us to stop. We will use backdoors to free mobile hot spot until they make us stop. You’re a rat, and there’s absolutely nothing you can do to do us!

    • asorrentino

      Go F yourself and preach somewhere else

    • John Galt

      What about the few of us who were legitimately looking to upgrade and came across this without knowing of any purported glitches or errors in their system? Seems to me like those customers were honest, and were entering into a contract with valid consideration and a bargained for exchange.

    • KleenDroid

      Don’t hate the player, hate the game.

  • Daniel Flores

    I wanna know if just putting in your old SIM in the newly shipped phone will change anything. It shouldn’t, right? The fact they sold me a phone at the upgrade price and changed my contract date, is on them. I gotta believe that me using the same SIM will not change anything further?

    • moelsen8

      that’s what i keep saying. my new phone is in the mail, my contract end date is updated, the phone is paid for, and unlimited data is still there. this is on them for selling it to me.

  • Dustin Casper

    I’m still trying to figure out why anyone would choose in-store pick-up with something like this. GET THE PHONE IN YOUR HANDS before you go in for something like a new SIM.

    • Omar Amer

      in store pickup means you walk away with the phone a few hours after ordering, getting it shipped means you are waiting up to a week for your new phone.

  • MichaelFranz

    my loophole for upgrading worked. Works pretty good too, i still have one more to burn

  • Daddo0711

    I upgraded my wife to a 5S and myself to a GS4. Some sort of problem with my portion of the order. When I called the rep CANCELLED my order without asking permission or telling me that’s what he was going to do, but then his manager told me if my wife activates her phone she will automatically be put on the 2gb plan. I am simply furious. I don’t care if it was a glitch, it was offered and accepted and they should stand by it. Suck it up and take the .01% profit loss versus losing two customers.

    • James Cliff

      Others got their orders (Galaxy S4) shipped with a confirmation number. I get the feeling the only reason to call now is to complain….AFTER/IF…they cancel the order. I would keep complaining……all the the way to the top.

    • MichaelFranz

      yea thats dirty. I can understand a screw up and they could cancel pre-orders but if you paid and have a new deal in place then it should stick. If they screw up its on them to correct it not screw you over for their mistake

  • interpol818

    So should just go ahead and cancel my pre order for the note 3? Or wait? I really don’t want to loose my unlimited data plan.

    • Phillies3429

      I’m wondering the same.

  • Nathaniel Newman

    Doing these upgrades is like Playing Russian Roulette. Some may pass but a few will get the bullet! NOT worth that risk if you ask me!

  • Mike Richichi

    Just as a general comment, most cellular billing/ordering systems are horrible mishmashes of legacy mainframe code, client/server/middleware apps, combined from probably dozens of acquired carrier systems, with need to keep information about hundreds, maybe thousands of legacy plans and combinations of services from all of those legacy providers. It’s amazing it works at all, and not at all surprising that occasionally things like this happen. I would think that if Verizon could have eliminated all code and configuration that prevented the unlimited plans from being renewed they would have done it. And it seems like they might have, but another change (waiving the upgrade fee?) brought back the legacy code that allowed unlimited to stay around.

    Somewhere in some office building VZW execs are making the calculations on how much this might cost them, and they’ll make a decision on what do to based on their best guess. They may get it wrong and they may have a hard time figuring out the impact on their bottom line. Or they’ll just decide if they don’t say anything and let whatever happens to people happen to them (if they get changed, great; if not, great too) that’s the best solution for them. Again, if their billing systems could do this cleanly for them, they already would be.

    • rdcamero

      I don’t get where people are saying this is going to cost them so much money.The only thing it cost them is some data use.

      If they don’t honor this I think the cost of dealing with all of the returned phones that they would have to handle repackage and make sure they work properly and see as refurbished would be a lot higher.

      I think some data would be a lot cheaper for them in the end.

  • James Cliff

    Forget dealing with the brick-and-mortar stores. Anything they say can be trusted. Call Verizon’s Customer Service number and b!tch them out….especially if they already charged you.

  • Smeckle

    I can confirm that I did see the “unlimited” option on my rep’s iPad when I picked up my G2. It was definitely still available for him to choose (and thankfully he did) .

  • RoadsterHD1

    Screw that I paid full pop for my Droid Maxx and will probably never need to buy another phone again. This phone simply ROCKS!!!

  • Jason Downing

    Based on their reasoning for ditching it “95% of customers use under 2GB” why would they care if the 5% that do keep the unlimited data? ESPECIALLY after the butt load of money they could have potentially made this weekend

  • XxXDroidRocXxX

    Knew Verizon couldn’t be trusted

  • steve

    I chose in-store pick up when I made my online order. When I went to the store, the reps and manager refused to give me the phone without changing my unlimited to 2 gb. I called Verizon, and they couldn’t find my order. I have spent all morning today trying to get answer from them, but they can’t seem to want to help me. Even though I see the order on MyVerizon website, they say they cannot find it. I also have email confirmations saying I placed the order and can pick it up at the store.

    • steve

      I forgot to say, I made the order online Saturday night, and went to the store yesterday morning.

      • optimus

        same for me. in store pickup and rep knew about the glitch refused to activate the phone unless i did a tier plan. i still have 4 days to pickup the phone so i might see how this shakes out and then go back to the store and try again

  • Kisuk3

    Kellex it is still a glitch even if reps told you it all looks good. As you have pointed out many times Verizon reps know nothing and often look at the same screen with the same info as the consumer does, nothing more.

    This was a glitch and if you upgraded to a new phone kiss your unlimited good bye.

  • RaptorOO7

    It doesn’t surprise me and honestly everyone knew full well that Verizon ended that program a long time ago. If you play the system and get busted then you deserve it. Sorry, but that is life and yes I life on a limited data plan just fine.

    • John Galt


      • umbrellacorp


  • Nathaniel Newman

    Nope Verizon, sorry your trick of milk and honey won’t pry MY Unlimited Data from me! http://i226.photobucket.com/albums/dd260/xmguy/Screenshot_2013-09-30-14-49-43-1_zps053eab0c.png

  • blix247

    I’m honestly surprised Verizon hasn’t just forced people off their unlimited plans. Every phone contract I’ve ever seen says the provider offers the service of their own free will and can cease to provide service for any reason.

    If you dump 700 on an unlocked device that equates to another 30 a month anyways over two years. If you upgraded every year that would be another 60 a month. I’m not sure what Verizon offers for $60-$90 a month towards data, but I’d imagine you really gotta want it to use more than that.

    • Yooouuuu

      Yeah, I’ve hit 14GB in a month before. Given Verizon’s pricing, that’d be $120/month. Let’s go with a moderate number like 10GB, that’s $100/month. With a single smartphone that comes out to $160/mo for 14GB and $140/mo for 10GB. Upgrading every two years comes out to $120/mo for 10,14,16,100GB if I so choose.

  • duke69111

    It doesn’t even sound like verizon can decide to be uniform in how they handle this. Some are getting changed, some are being canceled, some are moving forward as planned. What a mess. Glad I did not hit that submit button.

    • moelsen8

      1 day years from now we’re going to look back on this day.. “the great verizon unlimited upgrade fiasco of 2013”. it’s been a thrilling day or two.. glad to have been a part of it all haha.

    • joder

      Trolololololol… I am laughing my a$$ off right now as I am very happy I didn’t hit the submit button. I am out of contract come December and my last two devices have been month-to-month purchases. I had considered doing this but it isn’t worth the headache.

    • Jdroid

      That is the uniformity, complete confusion. They can say they did any one thing depending on the political crowd. Hoping i’m on the getting a note 3 with unlimited data side.

  • slamdunk

    I preordered Note 3 with my unlimited plan still in tact on Saturday night. I hope it ships without being placed in tierd data. *crossing fingers*

    • Colin Huber

      Me too.

  • Duff

    I ordered Friday. Was hoping phone would come today but it will be here tomorrow. Fingers crossed!

  • Guest

    I got a LG G2 in store yesterday. Checkout said unlimited, receipt said unlimited, data is still in tact and I also got this email this morning.

    • Mike Richichi

      Same thing happened to me. The salesperson in store warned me I’d be switched to a 2GB plan when I activated, but I never activated the new SIM (put my old one in the phone) and so far everything is intact. And nothing I signed talked about the 2GB plan.

      Of course, if they did change me, I’d just try and get both my lines moved to the 4GB Family Share data. My wife rarely uses even 250MB a month, and I rarely go over 2GB, so it’s more than enough for my needs, and even works out a few dollars a month cheaper than what I’m paying for now, because my corporate discount gets applied differently. So my Plan B is still pretty good for me.

  • JBartcaps

    I upgraded to the Moto X on August 30th and still have Unlimited Data, even though I signed up for the EDGE promotion of 6Gb for $30

  • Manuel Alvarado

    Simply put, unless Verizon makes an official statement on this, none of us will have a clear answer until these shipped phones start coming in and the community tests the waters with activations, swapping sims, etc.

    • tomn1ce

      They’ll make the official statement on Oct 15…Everyone who upgraded their device and kept their unlimited data plan from 9/28-9/29 will be moved to a 2GB data plan…..That would really hurt…0_0

      • bull3964

        That would actually hurt them more. If they change contract terms after the return window, that will have to be done with 60 days notice with option to opt out and cancel service. Under those terms, the ETF (and thus, the device you are essentially paying off with the ETF) becomes forfeit to them and you can walk with a virtually brand new $600 phone. That’s not a situation they really want to create.

        If they are going to do anything with the people who already have this finalized, it will be done within the 14 day window so they can basically hit the big old undo button and get the devices back. The question is, is it worth it for them to do that. Those are the numbers they are crunching right now.

        • tomn1ce

          I was actually joking…..Well the update is in and looks like they’ll going to do right by those who upgraded their device this weekend. Too bad the Note 3 wasn’t available other wise I would’ve jumped on this upgrade.

  • Booyabobby

    Kinda glad i didn’t jump on this glitch. I hope Verizon honors it but that a really big hope.

    • Nathaniel_G

      I don’t get why you wouldn’t take advantage, worse case scenario is you have to return the phone to get your unlimited data back.

      • OregonDawg

        Once unlimited data is off your account, they won’t put it back on…even if you return the phone. I had that happen to me last year when I upgraded a 3rd line and they accidentally applied it to my main line and lost my unlimited data.

        • Nathaniel_G

          I had did the same thing when I got my Note 2 and they refused to put it back on even after I returned the phone. I threatened to leave and they gave me my unlimited back. I think it had something to do with the CSR prorating my plan, so it made it look like I had the phone longer than 14 days.

        • chris_johns

          this is not true…ive ordered a phone tried to do an alternate upgrade through wirefly and they removed my unlimited data and i FLIPPEEEDDDD out and they were able to put everything back to how it was

          • OregonDawg

            I stand corrected…I guess I should have taken it up the chain of command a little more than I did.

        • Nathaniel Newman

          That is WHY I do upgrades as they are OFFICIALLY done. As in I do the upgrade on the line that is eligible for one. I activate the phone on that line with what ever plan is available. Then I MOVE the phone (put my SIM card in) and then put the old / previous feature phone back on. That’s how I got my Commando 4G last month. Not worth the risk. They can’t drop your data from just putting another phone on your line if you haven’t extended or renewed your contract! That is the ONLY way IMHO to keep Unlimited Data! Doing these upgrades is like Playing Russian Roulette. Some may pass but a few will get the bullet!

          • umbrellacorp

            How do you like the Commando?

          • Nathaniel Newman

            I like it. It’s not the fastest phone. I feel thats down to software NOT Hardware as it’s running the EXACT same specs as last years Droid Maxx HD. (1.5 Ghz processor 1 GB Ram). It’s water proof for sure. Audio quality is good from the ear piece and the front stereo speakers. It’s worth the $50 (or free) price. It’s not going to beat out my Galaxy S4. But for what it is it’s a good phone over all. Screen can be a tad laggy at times but it’s good!

          • umbrellacorp

            Thanks for the mini-review. My previous 3 phones before smart phones were all Casio G’Z series. I miss their durability.

      • EC8CH

        Worst Case is actually Verizon gets your first born son…

        Don’t put it past them.

  • DashShrion

    Showing shipped with unlimited still on my plan and a new end date in 2015, bought a SIM cutter just in case but I guess I won’t really know until Wednesday. Throughout the entire process I didn’t even see an OPTION to change to the tiered plans so I don’t know how they could expect taking it away without a substantial bitch-fit.

    • normmcgarry

      I am wondering about this. What if I don’t use their supplied SIM and just move my current SIM into the phone? Seems like it should activate, but I guess we’ll see.

      • DashShrion

        I have no idea whether it’ll make any sort of difference or not, but I figured that I may as well give it a shot. Just /that/ much more safe… even if it might not matter in the least bit.

  • PaulSchroeder

    Good luck trying to take this from me, Verizon. I upgraded my phone using your online services and agreed to terms and conditions outlined by said services.

    • Evan Knofsky

      Unfortunately they can give you a notice to change you to a tiered plan, which then gives you x amount of time to accept the change or get out of your contract without an ETF

      • PaulSchroeder

        Yes, but they cannot take away my unlimited data just because they made a mistake. They can either have me revert my plan and return the phone as if nothing ever happened, or move me to a tiered data plan if I refuse.

        • Haroon Dar

          u forgot to erase your cell number

  • jb

    I just received the following message from VZW.
    Dear Sir,
    We knew you’d fall for it.
    VZW Upper Management and Shareholders

  • jtdfan

    Nope, I lost it. Wanted to make a change to the shipping address, they cancelled the order, and when they re placed the order after 3 confirmations that I would retain unlimited data, the receipt showed 2GB of data. Sprint will most likely be getting my business VERY soon!

    • moelsen8

      bonehead move, man.. sorry to say.

      • jtdfan

        I know, but they are very adamant on the pre-orders that the receipt is not your contract. I pre-ordered the Galaxy Note 3 and they were apparently going to contact me before it shipped to accept a contract that would remove the unlimited plan anyways. Just a heads up. I hope more of you have good luck.

        • moelsen8

          ah i get you. sucks.

    • Nathaniel Newman

      Just refuse the order and keep your phone now and the line SHOULD revert back to pre upgrade status.

      • jtdfan

        I haven’t lost it, I haven’t agreed to a contract which is the big thing. They took it from me because they didn’t have me sign a contract for the pre-order. Be careful with pre-orders

  • moelsen8

    just posted this at the other thread (i knew there finally had to be a new post at DL because that one slowed down! haha). for those of us whose devices shipped, we now have a brand new phone that is already paid from verizon for $1xx-$2xx. the website shows contract end date of September 2015, and unlimited data is still there. here’s a hypothetical – what happens if we simply never activate the phone? they would have to call us all and ask for the phone back, because the plan hasn’t changed. i’m starting to think we’re in the clear here and there’s not much they can do once these things ship.

    • Omar Amer

      remember, verizon can send notice to you and tell you that your data package will be changed starting at a later date and give you time to cancel your contract or return your phone if you do not accept the new terms. the contract only guarantees service, it does not guarantee that you will be getting everything you signed up for, for the next 2 years. As long as you have voice, and data… then they have fulfilled their end of the contract.

      • moelsen8

        well then at least it’d kind of be on their terms to return it, hopefully bypassing the restocking fee at least. snap.

    • Jake

      If I remember correctly, they’ll charge you the difference, so in the end it will be like you paid full price for the phone.

  • DJyoSNOW

    When renewing my experience was plans don’t get discussed until time of activation. So they have become uber shaddy and yes its a trick in every way. (My experience)

  • I don’t see how they can’t honor the upgrades and contract extensions. It is a contract that they present and people Verizon electronically ‘sign’. Its not like a product that is mismarked.

    I don’t think they they have a choice, but to honor it.

    • Omar Amer

      contracts are an agreement on services rendered, not the terms of the services. They agree to provide you voice and data, and you agree to paying for those services for the agreed upon price. Now, they are free to change the services on you… as long as they give you enough notice and time to agree upon the new terms. if you dont agree, then you can cancel with no ETF or if you are within the 14 days then you can return your phone and go back to your old plan and phone.

      Nothing in the contract says that you are agreeing to be guaranteed unlimited data for the next 2 years. They only agree to provide you data, which they can do with the $30 2gb plan. no breach of contract on their end.

      • athom07

        “contracts are an agreement on services rendered, not the terms of the services.” This is horribly incorrect.

        • Omar Amer

          yeah I know, my failed attempt at an explanation. really failed attempt. idea in head, just cant find the right sequence of words to explain it.

      • I guess you are right. Verizon is free to cancel service or the contract whenever they want, which free’s the user from the requirement of fulfilling the contract term with little or no likely penalty to Verizon since there is probably no harm done to the end user. Although if a user bought a phone in conjunction with the service, it seems like Verizon would have to buy that phone back? I am not sure that you are right that Verizon has no obligation to maintain the specific service ordered for the contract to remain valid, in this case unlimited data – if that’s what you are saying.

  • chris_johns


  • sido814

    Been rocking my Moto X with unlimited since Saturday. My guess now, though, is that when my next billing cycle rolls around, I’ll be knocked off the plan. I wonder if they’ll notify if that indeed ends up happening.

    • Omar Amer

      they would be required to give you notice if that happend, unless you previously agreed to pay for the new data plan.

  • Jordan Pfingsten

    Here is how I see this going:
    1) People are going to be happy.
    2) People are going to be sad pandas
    3) People are going to be pissed off koala’s and go to ATT or TMobile.
    4) The world ends.

    • EC8CH

      5) Zenner gets 4 yards on 8 carries

      • Jordan Pfingsten

        This guy. I like this guy.

    • red014

      5) …
      6) Verizon profits?

  • Nathaniel Newman

    I missed out on the upgrade party this weekend. I have an unlimited line with an upgrade too. But atleast I have 2 other lines for ALT upgrades!

    • I added Hotspot to my unlimited data line. Unlimited tether + unlimited data for $60 a month on LTE. I will enjoy this while I can.

      • Nathaniel Newman

        I have Unlimited Tether + Unlimited data on LTE for $30 per month. I don’t pay a cent for it (besides the unlimited data plan). Why because the FCC told Verizon that per their agreement of buying the 700 Mhz Band 13 block. That Verizon CAN NOT block tethering or tethering apps from the Google Play Store! So I will use that until the AWS 1300 Mhz LTE takes hold.

        • BobButtons

          They can’t block tethering but they can charge for it on unlimited lines. If they care enough to look into it and discover ‘unlimited’ users tethering, they can push you into a tethering plan.

      • Rob

        Same here, I was surprised they offer unlimited tether for $30!

  • John Galt

    I picked up in store, and keep checking “My Verizon”. It’s still showing I have unlimited data. In the event that it changes, or I receive notice that they are changing the terms of my contract should I wish to keep the phone, I’ll update.

  • PhilD41

    I would have loved to jump on this, but lets be honest… what phone would I jump to? It is hard leaving a Nexus…. even one on Verizon. Here’s hoping for something worth while in the future… maybe…

    • John Galt

      I thought the same thing, but after the day and a half of this Moto X, I’m glad to be rid of my Gnex, even if it’s only temporary. Off charger for 8 hours, and still have 73% battery left. That’s with streaming 40 minutes of Netflix on my commute. It’s going to be painful to go back to the Gnex.

      • PhilD41

        Yeah, the battery would be about the only thing that I would dump the Nexus for. Still holding out for something in the next month or two. If not, I will probably start eyeing the dev communities for the X or MAXX.

        • Omar Amer

          motorola is notorious for locking down phones unless you get the off contract dev edition which has the bootloader unlocked.

          • PhilD41

            Yep, I know. I lived with the Droid X for years. Was VERY happy when I moved to a Nexus.

  • EC8CH

    Looks like VZW doesn’t test their online ordering system as rigorously as the supposedly do the devices that run on their Network.

    • Jonathan Berry

      No, seems about right. Even their “rigorously tested” devices and updates usually have some issues.

      • EC8CH

        VZ Navigator must be preloaded somewhere in that online ordering system then.

        • Eric R.

          Can’t forget VZ Tones and NFL mobile.

        • michael arazan

          I think its the VZ Navigator that caused the Glitch in their system

      • JD_26

        good 1 πŸ™‚

    • Adrynalyne

      They wouldn’t be able to sell anything online if they did.

  • HotRodJohnson

    If I lose unlimited data I will be happy cause I will be free to leave Verizon and finally be able to get a phone with reliable updates, unlocked boot-loader, and perhaps a more cutting edge phone.

    • Jake

      Yeah, but you won’t be able to leave VZW for two more years without an ETF.

      • Smeckle

        If VZW provides notice that they’re changing people’s plans, according to contract conditions they are required to provide 60 days for the customer to opt out of the change. If the customer does nothing, he/she gets locked in for the full remaining contract term. If the customer leaves within this 60-day period, there is no ETF. This is directly from the VZW wireless contract, current as of 9/28 when I read it before placing my order.

        • Adrynalyne

          Right. They can change it, but they must allow an ETF-free escape as an option too.

      • HotRodJohnson

        I only have a few months left. I’m probably past the ETF time.

        • Adrynalyne


          350.00 – 10 per month of contract completed. If you have 3 months left, you must pony up 130.00.

    • RaptorOO7

      On what Sprint or T-Mobile because their update track records are not much better and they are the only 2 carriers not screwing with bootloaders. As for leading edge phones, ok, but not accurate. T-Mo and Sprint do not have the best options, and getting unlocked international phones are not much better.

    • d-rock

      technically weren’t you free to leave VZ before you tried to upgrade?

  • htowngtr

    Lots of suckers, probably.

  • Cody Macks

    I got this text at seven am today from verizon about my pre order for the Note 3. πŸ™

    • Nathaniel_G

      What phone did you order?

      • duke69111

        above it says note 3

    • Suralin

      I’m certain Pre-Orders are screwed. Verizon appears to be consistent with them.

    • docnok

      Just out of curiosity, because I have a theory, on average, how many GB’s were you using per month over the last year?

    • richie

      Check the confirmation number on the text. Yesterday I placed an order, canceled it and places another. I got the same text this morning for the order I canceled yesterday. The second order is still in the system. Mine was a preordered note 3 also

      • Cody Macks

        It turns out that you are correct rickie. That is actually exactly what happened. Still getting the note 3!

  • BRIM

    After waiting on my computer, at the “process order” page, for nearly an hour…..I decided not to pull the trigger.

    My Unlimited Data is that much of a big deal to even RISK Verizon being a snake and rip it from my hands.

    Good luck to those with bigger balls than me though!

    • Omar Amer

      worse thing that can happen is you return your phone back to verizon and go back to your old stuff.

      • Johnny B

        Sorry Omar but you are incorrect. I’m sure you are saying this is the worst case scenario because you jumped on this glitch and are wishfully thinking Verizon can’t take your unlimited. The worst that can happen is you can lose you unlimited. Plain and simple. The contract clearly states that Verizon can change their end of the contract whenever they see fit. Is this unethical??? Probably but that is what the contract we signed states. I do wish everyone luck though

        • Omar Amer

          actually I didnt. Primary line is up in 6 months and we are more than likely switching carriers because verizon is too expensive =

          Actually, they state they can change if you are given enough notice to back out if you do not agree. They cant change on a whim(well they can) but as long you are given 60 days notice of the change, then you cannot complain about things changing on your bill. As big bad bully they are, the contract also isnt a lock in scam to make you pay out of the nose for service.

        • Adrynalyne

          They can change the contract, but must give you an ETF-free way out…

  • Michael Tate

    I ordered online yesterday with in store pick-up. Got two new MAXXs and kept my Unlimited Data too. Got the new service agreement from the in-store rep to prove it. VZW is not taking this away from me. πŸ˜‰

    • Cody Macks

      im regreting trying to pre order. I should have done this as well.

    • Omar Amer

      actually… they can. they can easily send you notice that you will be switched to the 2GB at $30 starting december 1. then you have 60 days to decide to do nothing and keep it, or in this case… return it and go back to your old stuff.

      • Michael Tate

        If they do … they can have their now used phones back and I’ll gladly go back to my old plan.

        • Eric Soriano

          My thoughts exactly!

  • Matt

    I was sent another email stating my order was on hold, and to contact internet sales support. Once I called I was asked to agree to 2GB of data, which I asked them to cancel the order, which she promptly did.

  • Ron Perlman’s Jaw

    VZW will pull the rug out from those who took advantage of this glitch.

    On another note, has anyone every gotten this Verizon Maxx deal to apply to their plan?

    • chris_johns

      I was gonna ask this…my sister n father both want to upgrade n max would be perfect(6gb) becasue they dont use much…i couldnt do it but i want tto do it for them and i never seen the option to select it

  • RedXander

    My Moto X has shipped and it still shows unlimited data on my account. I have receipts that specifically outline unlimited web & email. Time will tell.

    • Your account will show unlimited data until you activate the new phone on it. You’ll want to pay close attention once that phone arrives.

      • Phil

        ordered my sim cutter so hopefully not using the new sim will work as well

      • John

        I’ve been told to watch for you current End of Billing Cycle. they normally cannot make changes to plan amount (minutes, data) until the end of Cycle to avoid over/undercharges to customers. They said that I may have unlimited now, but come 15 days from now I may be on the 6gb plan.

      • moelsen8

        what if you just swap sims? what happens if you never take the phone out of the box, ever?

      • RedXander

        My confirmation e-mail just states a line add. My wife’s confirmation (she’s going with a iPhone 5S and is the main line on the acount) explicitly states unlimited data. I’m going to be really angry if I’m forced to pay a restocking fee for false information.

  • Curtis

    **checks Data usage on “My Verizon”**

    **can make post**

    Share Everything is not THAT bad!

    • Michael Martin

      it is if you use more than 2 gigs of data a month and dont feel like spending more than 30…….

      • Curtis

        I know. Believe me… I know!

      • jb

        I think you missed the humor in his post – along with others who downvoted it. I thought it was fairly clever, personally.

    • SUMmaro400ex

      Share everything IS that bad.
      $30 used to equal unlimited GB. Now it equals 2GB.
      Lets do some math. Since anything divided by infinity is 0, we have to have some sort of max for the unlimited plan usage. Let’s say you are on 4G and stream data for the entire month at 20Mbps. In a month you would have streamed about 6TB. Keep in mind 6TB is technically infinitely smaller than infinity GB but for this example it is the most you can use.
      So now $30 / 6 TB = 0.488 Cents per GB
      Tiered $30 / 2GB = $15 per GB

      That means your new plan is 3,073 times more expensive……..
      But yea sure, its not that bad,…

      • EC8CH

        Sarcasm is not THAT hard to spot.

        • Curtis

          Thanks. I almost started crying all the way to the bottom of the comments!

          • SUMmaro400ex

            Ooops..Well I’ll just be taking back my downvote then…..

          • umbrellacorp

            This world would be much better if more people had the same attitude as you.

      • JoshGroff

        T-Mobile throttles after 10GB, but for $20 it is hard to beat.

        • SUMmaro400ex

          I haven’t experienced this, although the most i’ve used in one month is 4.68GB so I wouldn’t have hit that limit. I’ve been told by TMobile though that there is truly no throttling limit. Where did you see this as their soft limit?

        • Ryan

          I’ve talked to a district manager for T-Mobile and I asked a question about the unlimited plan. If you pay the extra $20 for the unlimited usage of 4G, then indeed you have unlimited 4G without any sort of throttling. I haven’t pushed it so far as I’ve been busy at work.

        • Omar Amer

          actually,it was something like throttle after 10TB… not GB.

          • JoshGroff

            I may have misread, but I was sure mine was showing up with 10GB cap.

      • Curtis

        I appreciate the math here though.

    • Scott

      Personally, I don’t necessarily have anything against shared data plans. My annoyance is that Verizon’s is extremely limited. 2 gigs is nothing in the big scheme of things. They could have set different parameters that charged the top 5% more and left the rest of their customer base alone. Personally, I think 5 gigs would have made a good starting point for the average non-power user. I could browse without concern and even stream the music without fear of going over.

      • Curtis

        2GB does seem like very little to a power user, but think about this. I am on Share Everything with 8 other people and I use somewhere between 3-6GB of 10GB every month. There are two other people who come close to breaking the 1GB barrier. I am only guessing here, but I imagine 80% of their network is, like my family, checking email.

        • Nathaniel Newman

          I use average 8-15 GBs per month. A little bit of tethering here and there. But 95% is from streaming and recording radio streams. I record 3 streams (Casey Kasem – American Top 40 from the 80’s 2 broadcasts and a NPR show) over the weekend with my GS4 and although the streams are around 64 Kbps. I do that for 10 hours EACH weekend (Saturday). So that adds up.

          • M3D1T8R

            Just passed 50GB this month. Little bit of Netflix, some online gaming, all it took. Netflix alone can be over 1GB/hr.

    • Jonathan Williams

      I’m sharing all of my unlimited data with myself.