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Verizon Appears to Have Closed the Unlimited Data Keeping Extravaganza

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Well, our weekend of upgrades with unlimited data appears to have come to a close. Within the last hour, we received word that Verizon systems in stores were no longer allowing reps to select unlimited data packages as options during upgrades. We are also now being forced off of unlimited data while walking through the upgrade process online that previously left our current plans intact. Was fun while it lasted. 

verizon data fix

The question now remains – will Verizon honor all of these upgrades with unlimited data once phones arrive within the next couple of days? We know that many of you upgraded online, chose in-store pick-up, and then activated the phones with great success over the last two days. Good job on that move, folks. But what about those who upgraded and are having devices shipped to their homes?

Those phones will show up on doorsteps within the next day or so. Will Verizon do the right thing and allow them to keep their current plans, exactly as the checkout and online contract-signing process showed? If not, then they better get ready for a whole bunch of returns. Because if your phone shows up and attempts to change you off of unlimited data during activation, feel free to return the phone and get your old plan back.

Did you get in on the unlimited weekend bonanza?

Update: Some readers are still seeing the option to upgrade and keep unlimited data this morning. Not sure what Verizon is up to, but this deal (assuming it sticks) is probably worth looking into. Then again, we don’t know how this is going to play out yet. Will Verizon simply cancel all orders? Will they honor them? Will they switch you off of unlimited? We just don’t know.

  • Jacwhite22

    Mine just shipped……Guess I’ll see what happens.

    • Isaiah Machiz

      what phone and when did you order haha…

      • Jacwhite22

        Moto X – Yesterday Morning.

  • jack

    My order is marked as shipped, checked contract end date and upgrade date both set at 9/30/2015, Plan info still shows unlimited data. Fingers crossed.

    • Isaiah Machiz

      device/order time?

      • jack

        White Moto X on Sunday slightly after midnight

    • truthful

      Yes when did you order?

    • Disneyland27

      Same here but I’m not opening it until I hear official word from Verizon. I ordered a SIM cutter too (same one from the article post here a while back). and it comes the day as the phone. Droid Maxx ordered yesterday 9:45 AM. I was going to save up money and buy the developer edition but when I saw this yesterday I had to look into it. Been eligible for an upgrade for like a year and a half. I’m so happy but freaking out at the same time. This goes out to Verizon and only needs two words. http://www.youtube.com/watch?v=iGJgyuAu6eo

      This is Verizon’s reason for this “glitch”
      http://www.youtube.com/watch?v=h8LXiHg-rBc

  • Soccerplayer

    Is the Unlimited option still available on the website or in the store? My parents need new phones and want them to keep their Unlimited data but would hate for them to get duped by VZW.

    Can anyone confirm the Unlimited option is still available?

    • truthful

      It is not available anymore. It ended last night around 6pm ET

      • Scott

        It was working again this morning. Have you not read?

        • truthful

          I ordered my phone yesterday so I wasn’t too concerned =)

  • mec

    So, in my package is a new Sim. Do I get pinched when I try to activate that? Should I just cut mine down and toss the new one?

    • Manuel Alvarado

      that’s the general consensus, yes.

    • moelsen8

      i think this might be the million dollar question

    • Isaac

      try and activate the new one and report back your results.

      • moelsen8

        or be smart and wait for another sucker to play guinea pig.

        • mec

          i like this guy.

      • JDotAdam

        They activated the SIM that was in my Moto X in the store yesterday. Everything worked fine. New contract end year is 2015 and I’m still holding on to unlimited data.

    • Rich Robinson

      I had a Galaxy Nexus and yesterday bought a G2. There is no removable SIM (so I was told) and they activated a new SIM inside. I still show unlimited data today on my Verizon Wireless Account!

      • Daniel Flores

        That’s not true…You can remove the SIM on the G2. IT is that size as the one on the Nexus. Check the side of your G2…Left side…SIM is there…FYI.

        • Isaac

          I thought the nexus has a micro, and the G2 has a nano

          • Daniel Flores

            No…G2 is a Micro…saw this myself.

        • Rich Robinson

          This is true – found it out after I purchased it. I’ve read though that the SIM is meaningless to the account details/plan…

          • mec

            and this is the important part! thanks for the info.

    • Suralin

      That’s my question. I have a Razr and I want to know if cutting the sim didn’t work, would I be able to get a new sim with unlimited data for my razr. My friend said they give them for free so I think that’s a half-hearted “yes”.

  • truthful

    This to me proves I have the right to order this without worry.

    • truthful

      I have more screen shots too of the entire conversation and check out process from each page.

      • Sean

        When did you order it? Or are you ordering it through customer service?

        • truthful

          I ordered it yesterday at 5pm

    • Guest

      The first part of the convo

  • VZW Trap

    I didn’t try the upgrade to see if it let me keep my unlimited, but if I did and VZW canceled it, then I would charge them an ETF. How you like them apples?

  • r4nd0m

    Ok so, here are my results on ordering a G2: No shipping confirmation email, but checked my account and it just shipped today (delivery Wednesday). My contract end date now shows as 9/30/2015, and my plan doesn’t appear to have been touched from what I can see online.

    I’m not familiar with the online activation process, but if you go through it does it prompt you to do anything with your plan? It actually lets me go through the process but I don’t want to accidentally keep clicking “Next” and then be stuck with my current phone being inactive since I don’t have the new one in hand yet.

    • moelsen8

      i’m guessing the safest way is to take the sim out of your old phone and put it into the new one, bypassing the whole activation process itself. at least that’s what i take it others will be doing, and until we hear otherwise that activating it may be safe. i’m just gonna sit back and watch this play out until I even open the box.

      • r4nd0m

        Ok thanks. And yeah, same here… Not touching the box until we hear some results.

  • truthful

    It’s like Christmas in September right now! I hope this all works out!

  • Manuel Alvarado

    Well, looks like my order shipped (LG G2 Saturday night). Never received the email others are claiming about agreeing to a 2gb data term. No change so far to data (still showing unlimited), but the contract end date has been changed to 9/30/2015.

    • Dustin Foreman

      Same for me here. Shows updated contract date. Never got anything about changing my data plan.

  • chuck

    My status went from being shipped yesterday back to processing. I am not the account owner, I hope my dad didn’t change any features without telling me if those emails go directly to him.

    • chuck

      *the status earlier this morning was the phone was shipped on 9/29/2013, however no tracking number was given. a few minutes afterwards, the status changed back to processing

  • truthful

    I still have not received a shipping confirmation and I ordered yesterday at 5pm

    • Suralin

      Likewise. I wonder how many orders are backlogged… I know I’m checking religiously.

      • Daniel Flores

        Same here…I keep checking to see status…nothing…

  • Daniel Flores

    What happens if/when I get the new phone that I ordered, I just put in my current SIM. That won’t mess with my plan, and I still would have purchased the phone at upgrade price…No need to activate new SIM…just a thought.

  • Sean

    Someone please let me know when the glitch happens again!

  • Preach2k

    I am not willing to take a chance with my Unlimited. I am cancelling.

    • Tim242

      You scared bro?

      • Preach2k

        Yes I do not want to lose my unlimited plan. I will wait until the end of the day to see what happens. I will call Verizon Rep if I don’t like what I hear I will cancel. Verizon is going all out to get our unlimited plans. I never got so many emails and calls to upgrade my phone.

    • DailyPlunge

      Just return the phone. You have 14 days.

    • Suralin

      They can revert you back to your old plan within those 14 days. You have that option to get out of the contract and the new phone.

  • DJyoSNOW

    And the rep notated my account I could stay on the 450 unlimited data & text plan. Also I used the verizon30 which worked. So I guess upon activation will be the true test…deal so far but have to see it to believe it just yet.

  • Preach2k
    • Suralin

      What does it say for those of us who don’t care to have a login for Android Central?

      • Preach2k

        Verizon is going to push all to the 2GB plan.

    • grumpypants

      Link is not working for me but I assume you are referring to this:

      https://twitter.com/VZWSupport/status/384681847533232129

      Hope our orders go through still but I’m getting nervous about loosing my unlimited – I may chicken out and cancel this afternoon just to be sure.

    • sadfas

      That could just be another canned response from the drone managing the twitter feed at that time… look how many people have gotten conflicting responses from various CSR’s. One guy said he went to do a store pick up and they said no way, did another store and walked out fine.

    • Tim242

      Not buying it. Too many people have been successful.

      • Scott

        I agree. Until there’s an official statement on Verizon’s website anything their reps or twitter accounts say don’t mean anything.

        • http://www.ashevilletechnologyservices.com Dan Brown

          Agreed. Even if they do come out with an official statement, they’ll be careful in their wording. There’s still a good chance they’ll honor unlimited for some of us from. Just posting this to save face.

    • Eikast

      FYI, VZW support deleted that tweet. I don’t see it on their twitter account.

  • ranlil

    So many people think they are screwing VZW by taking advantage of this. Just think how many people are paying $30 for 2 Gig and are not even using half of it.

  • fritzo

    anyone else get this email after upgrading?: “Your feature change is complete. Your feature(s) and/or promotions change request for wireless number ending in #### is now complete.

    Feature Effective Date: 09/29/13

    Thank you for choosing Verizon Wireless.”

    checked my plan, still unlimited. and my phone order hasn’t shipped yet.

    • moelsen8

      negative

  • chris_johns

    Im depressed…whyyy didnt i check droid-life this weekend :(…i woulda bagged a black moto x(even though i truly want motomaker made x) to keep unlimited data ina second

    • Omar Amer

      it is entirely possible that these people may end up getting prompts when activating their line to change their data plan. we dont know really til people start receiving them.

      • Tim242

        A prompt? Thrvplan is tied to the SIM. Swap SIM, and go.

        • moelsen8

          can’t wait til people confirm this. then i can’t wait for my nano sim cutter to arrive!

  • moelsen8

    and just like that, mine switched from processing to shipped.. been checking it feverishly. ordered sunday morning probably around 11.

    • rwp5028

      mine just shipped as well. Contract end data with unlmited 9/30/2015

      • Isaiah Machiz

        what phones?! haha

        • rwp5028

          G2, just gonna swap in my Gnex sim when it arrives, shouldn’t have to activate and nothing should change

          • moelsen8

            i was wondering about that. i thought someone today said you can’t just do that, it *has* to be activated

          • Isaiah Machiz

            nope

        • moelsen8

          moto x for wifey. i got a moto X GSM DE coming in mail soon for myself. if this happens, we’re going to be huge dorks together with the same phone.

  • Edwin M

    Am I still able to transfer my upgrade to another line and keep my unlimited?

  • chris_johns

    People be careful because it may look like its working n may not be…few times i tried only half did it do a pop up promt id lose my unlimited…other times they added it sneakily on the bottom

  • Scott

    I just checked my order online and it says it is still being processed. Check back tomorrow. My credit card is charged so Big Red needs to make up the mind on whether or not they are shipping this and honoring the “glitch”

  • Droid_Junky

    Received an email that requires me to agree to the new terms (included the 2gb plan) before they shipped the phone. So order declined. I pay $23 a month for unlimited and use 8 to 10gb a month. No way I’m going to pay 7 bucks more for only 2gb and constantly have to worry about going over. Bye–bye Verizon……

    • Scott

      What phone did you order and when did you order it?

      • Droid_Junky

        LG G2. Ordered it when there was less that 100 replies on the first article.

        • Charles Hobbs

          LG G2 here, ordered at 9pm saturday night, and just got the email saying IT SHIPPED!!!!!

    • moelsen8

      can you post a screenshot? i’ve heard a bunch of people referring to this but no one has shown the email itself.

      • Droid_Junky

        Reply is above. Wish this site had an app!

    • Droid_Junky

      I’m at work. Hard enough typing this in the phone browser. It’s basically the same screen that you see at checkout except now the 2gb plan is checked. Then a approve or deny button. Email said deny will cancel the order.

  • Daniel Flores

    OMG…this is such crap…A rep just told me that my order seemed to go through and I’ll keep unlimited data. This Better Be True! Such inconsistencies.. I’m gonna wait till I get both devices, and activate my unlimited. Also…there shows no change in ‘My Verizon’ still have same contract dates for both lines I updated…I’ll check later today.

  • DailyPlunge

    Can people quit posting “what my sales rep said” stuff. They’re clueless. There’s no official word.

  • Jay

    A SAles rep is saying I will be switched to 2GB upon activating the phone

  • mec

    device has shipped… new contract date, account still shows unlimited.

    • Scott

      What device did you order? I’m wondering how the Note 3 pre-orders are going to play out.

      • mec

        moto x. braces for flaming.

        • Isaiah Machiz

          when did you order?

          • mec

            9/28, about 8:30pm or so…

          • Isaiah Machiz

            cool. I ordered at about 11 but no ship notice yet. SGS4

            why doesn’t the moto x have a rom community? Too new?

            Congrats!!!!

          • mec

            too new? more like too locked, amiright.

            order confirmation is 8:13pm…

            i never received shipping notice, i hopped online and checked my orders. tracking says picked up by fedex at 9:39 AM today

          • Isaiah Machiz

            lmao. That’s actually why I went sgs4. Gotta have the aokpness
            Kinda wishing I’d gone G2

    • Isaiah Machiz

      which device?

      • mec

        see below

    • fritzo

      when did you make your order?

    • chris_johns

      the real question is when u go to activate it…they gonna be like ok your gonna be signing up for our AMAZING NEW SHARE EVERYTHING PLAN! ONLY 30 A MONTH AND U HAVE UNLIMITED CALLING AND TEXTING…..and a 2gig data cap

      • mec

        maybe, but i dont see how… unless i’m provided with a piece of paper that says that in the box… they cant bind me to that term without altering my contract. Its not shown on-line, and i dont really need to do anything to activate the device…

      • Tim242

        Enough with the “activating.”. It’s the SIM that activates. If you already have a SIM, plug it in and done.

        • xrzx

          Again, what if you don’t have a SIM phone currently? I’m coming from an iPhone 4…

  • Lewis Erbe

    I just tried this at 10:52am Eastern and it is no longer availabe. Goes right to the screen that says “Unlimited is no longer an option choose a terrible new Share Plan”.

  • Preach2k

    Those that are going to wait and see after placing orders doing the loophole. be careful some are going in to cancel right now because Verizon is telling some of those that placed their order will only get 2gb of data. So some are canceling. Just be careful…

    • Tim242

      They, like you are just trying to scare people. ,

    • Nathaniel_G

      Even if they do switch your plan you still have 14 days to return the phone and get your plan switched back.

      • Preach2k

        I know but I do not want to go through restocking fees. I will just do it the right way and keep my unlimited. I will pay full price.

  • Bassdj

    My dad pre ordered a Note 3 with unlimited data!

    • Scott

      I did too. Hope this pans out.

  • rmh5280

    I just place an order today (9/30) and the option to upgrade with unlimited is still available at Verizon online. I am picking up a new G2 at the store this morning and will ask them to verify the unlimited data before I take it home. I will let you know how that goes :-)

  • DailyPlunge

    My order went through on 5:51pm EST yesterday. I received a confirmation yesterday, and the just sent another confirmation at 10:06 with basically the same information. Unlimited is still good.

    • tyguy829

      was yours a pre-order?

    • DailyPlunge

      Just noticed that my order number has changed in the 2nd email. Is that standard? I ordered the Moto X.

  • guyinmass

    Looks like the loophole is closed again. I wasn’t prompted to change my ULD plan online at 10:30 AM EDT. It is not 10:45 AM EDT and the website is now saying that I will have to choose a tiered data plan

  • chris420o

    Device 1 – Moto X™ by Motorola 347-992-7608
    Plan DetailsVoice: LINE ACCESS W/TEXT $9.99 0711 Edit $9.99/mo$9.99/moData: Unlimited Email & Web for Smartphones (personal email) $23.99$23.99 FeaturesNEWDATA PACKAGE 2GB/$30– $30.00 NEWRTR FOR CAPPED PLANS $0– $0.00
    i dont get it…..whats this mean??

    • tyguy829

      it means they closed it again. if you look at the bottom of the screen that says that, notice it says REMOVED FEATURES: then lists your unlimited. don’t do it.

      • chris420o

        figured…thanks

    • ToddAwesome

      Mind if I call you so we can discuss this?

      • James Heyneman

        haha

      • chris420o

        and i thought i could trust my fellow droid life community members to be mature and respectful to each other….tisk tisk

        • ToddAwesome

          Seriously, my sarcastic one liner was very immature, unlike your username.

          • chris_johns

            i was joking buddy…and I just realized you can change ur user name…was my old aol email from when i was 12 i use for all online junk so dont get sensitive because u see a 420 there ooooh noooo must be a pothead…i dont smoke

      • chris420o

        Was a good one though…nice catch lol and ty for pointing it out

  • John Arnst

    I can still upgrade and keep my unlimited data but I’m a little weary of it.

  • James Heyneman

    It’s still showing unlimited data for me, where the hell do I enter the discount code? I don’t see any sort of discount box.

    • http://www.ashevilletechnologyservices.com Dan Brown

      It’s not available for all models… not for pre-orders for example.

      • James Heyneman

        I was trying the Galaxy S4. I just now tried to go through on the Moto X and now it says the ordering page is unavailable. I hope they aren’t fixing it.

    • moelsen8

      look for “promo code”

  • chris420o

    When i upgrade…i dont see a data plan listed at all…i redid the whole thing on the bottom it says removing items(unlimited data/email) bc not compatable….so be careful i dont know if its really back

  • Ted

    Just upgraded and never asked to pick a data plan. Appears to have kept the old one.

    • chris420o

      yeah but i didnt complete my order because i saw NO dataplan listed at all…scared me like it removed it but didnt add another one

  • pappy53

    For those wondering when the 14 day period begins, it starts when you receive the phone. It plainly states that in the red “book” that comes with the shipment.

    • http://www.ashevilletechnologyservices.com Dan Brown

      It may say that, but the actual date is calculated from when the shipment started… not when you open the box. Easier for Vzw to track it that way.

      So beware if you receive it 3 days after it shipped… you may only have 11 days.

      • TheOneGuy

        the good thing about that though is you should be able to return it to and Verizon wireless retailer

      • pappy53

        It does say that, and the date is actually calculated from the receipt date. You will not get penalized for shipping time, as the phone is not in your possession. It doesn’t matter when you “open the box”, it’s when you receive it. Why else would they put that in the brochure? How can you try it for 14 days if it is not in your hands?

  • nelson

    Is back at 9:31 CT

  • moelsen8
  • fritzo

    yeah, this “glitch” seems to be back. Yesterday i checked it and it went straight to the data picking page, today, nope. Simulated order of a Moto X. Try it and see.

  • http://www.ashevilletechnologyservices.com Dan Brown

    I’m dying for an update to this story…

    I pulled the trigger on a Note3 and status just shows ship date 10/10… no change to my unlimited so far…

    I’ve been following XDA also, but no updates as far as I can see.

  • Daniel Flores

    Verizon was very helpful…NO UNLIMITED UPGRADES WILL BE HONORED…just spoke with them. Now, if you have your phone already with receipt of contract, you’re good. But if you did it online and have not received it, your upgrade will not be honored. This is a glitch that they are aware of, and are going through the orders placed. Spoke with a very nice lady that found out all the info and asked around. She was with me in saying that there will be a lot of angry people about this.

    • TheOneGuy

      supposedly the glitch is working again. I’m starting to think its not really a glitch at all.

    • Jacwhite22

      You do realize every rep is singing a different story correct?

    • Shaunwin

      I think this is going to be one of those deals where some get upgraded and some will not.

    • Sundeep S

      She may be right, or may be not! and like others have mentioned, Reps may know nothing of this yet, and are trying to play it safe by not encouraging you to get on board with this. Well, i guess time will tell.

    • Daniel Flores

      I went through the upgrade process. It did not list a data plan in the final checkout. Stated my line would cost $15. With $10 access, and $5 insurance…no data listed. I’m on hold now with a Rep to cancel my order. She is seeing if I can still update and keep UDP. Last rep told me no after checking and sent me to ‘Online Orders’ to cancel. This rep is helping.

    • Sean F.

      So just to be clear I picked up my droid maxx yesterday, I should be ok then… Since I have my renewal and phone.

      • Scott

        If you have your device in hand, I’d say you’re in the clear.

    • Smeckle

      Hopefully this is true…but we will all find out soon enough, I’m guessing. Unless VZW decide to be total dicks and wait until after the 14-day return period to announce contract nullification.

    • Tim242

      That means nothing. They all say something different. What they say is not official word.

  • Brock fletcher

    I think the verizon guy screwed me went to cancel order on other phone and I think he canceled the glitch one :(

  • Joshua Bailey

    Glad I stayed away from the temptations…TMo here I come with new Nexus 4 for me and Moto X for the wife.

    • Tim242

      Nexus 4 is sold out. Maybe you can get a new Nexus 5 instead.

      • Joshua Bailey

        “New” Nexus 4…as in the new model Nexus 4. Not convinced it will be called the Nexus 5 yet.

        • Tim242

          The Nexus 4 was named on generation #, not its almost 5″ display. They certainly won’t call the new Nexus, Nexus 4, with its 5″ display.

          • Joshua Bailey

            Don’t care what its called…it shall be mine. Lol.

  • moelsen8

    this is all really weird. wifey’s order is still processing. nothing’s changed here yet. very suspenseful!

  • Sundeep S

    Yeah, didn’t think so! Verizon cancelled my order too!

    • Daniel Flores

      Just wondering how you found out about your order being canceled? Did they email you? Can others post that if/when they got their order canceled?

      • Sundeep S

        Sorry Daniel, i just double checked, and my order hasn’t been cancelled yet. Yesterday I placed an order (order a) and i haven’t received a confirmation email for this order. I called them and had them cancel this order and placed another order (order b) on the internet. interestingly, I got an email this morning about cancelling order “a” not order “b”. I got both an email and a text message. I was quick to jump to conclusion that Verizion did it!!! :D

        • Daniel Flores

          Ok…I updated a line on Saturday…wondering if I should cancel that order and upgrade my unlimited line….ugh!

          • Sundeep S

            if the system still lets you do it, i think you should. there’s nothing you can lose! they may honor it, or cancel and revert your changes. at which point you can do as you would have done if glitch hadn’t occurred.

          • Daniel Flores

            How do I cancel an order I put in on Saturday…

          • Sundeep S

            Call them. The rep cancelled it for me in a heart beat. Just tell them you’ve changed your mind about the phone you’re getting and you need him to cancel the order so that you can go online to place a new order.

  • Graham Wilson

    Its showing up for working for me this morning. Said I was still keeping unlimited data.