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Verizon Launches Total Mobile Protection Service at $10 Per Month

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This week, Verizon plans to launch a new protection plan for smartphone owners called Total Mobile Protection (TMP). At $10 per month, subscribers to this new service will receive device tech support, security, and replacement services should you have a mishap with your expensive gadget. 

On a support front, TMP will offer you “premium” tech support through Verizon’s “Tech Coaches.” A simple tap of a button through your phone will get you into direct contact (at shorter wait times than normal) with a live person for device support, apps, cloud services, and device integration with other tech.

In terms of security, Verizon’s TMP claims it can protect you from viruses, malware, and other mobile threats thanks to the Verizon Mobile Security app. The app also features mobile device lock, locate services, and wiping should you lose your phone or have it stolen.

Finally, TMP is there in case you need to replace a lost, stolen, or damaged device. Total Mobile Protection includes insurance, extends the warranty on your phone, and offers next day replacement.

Again, this new service will run you $10 per month and launches this week. It appears as if Asurion is leading this charge. You can find out more info here.

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Via:  Verizon

  • gailcharris

    I quit
    working at shoprite and now I make $35h – $80h…how? I’m working online! My
    work didn’t exactly make me happy so I decided to take a chance on something
    new… after 4 years it was so hard to quit my day job but now I couldn’t be
    happier. Heres what I dowww.jobs74.ℂom

  • Ralph Luciano Padro Jr.

    I cancelled my insurance a month ago because Verizon wouldn’t replace my phone because of a surface scratch they claim was a crack. 15 years with the company and that’s the loyalty I get? I can’t wait for them to try and take my unlimited plan away so I can peace out.

  • https://www.facebook.com/aaron.williams.125 Champion1229

    Wait…what is the difference between this and their older Asurion protection they provided.

  • BOB Dudek

    Dammed if you DON’T .
    Dammed if you DO..

    Already have the Total package.on my One .thought it a nice deal.
    I’ve dealt with Assurion , numerous times over the years-not a bad experience when I needed it.

    The tech part..maybe not so much. But thanks anyway, Red.

  • skylog

    how is this different from TEC? how does TEC deal with theft/loss of phone? i am unfamiliar with the process/costs.

  • Nathaniel Newman

    Wow I LOVE how VZW took what you can get for FREE on the Android Market and put a FEE to it.

  • John Clausen

    I got it because rather than getting refurbished phone replacements, you get a brand new one. Total worth it to me.

    • Nathaniel Newman

      No you don’t get a NEW phone (unless you pay the deductible to Asurian) , it’s JUST like the TEC (Total Equipment Coverage) TEC is TOTALLY worth it. I’ve had 32 (yes 32) replacements in 1 YEAR! (Thank you Motorola POS) But the TEC bailed me out. But I read up on this you get refurbished phones with this just like TEC. The ONLY difference between this TMP and TEC is the “personal” tech agent. Of course what that means for us they may require we have this plan before they’ll offer ANY support on the phones. Basically PAY to call Tech support!

      • John Clausen

        Oh, I don’t really know about that. I was just told at the store when I upgraded to my Moto X that there’s some new insurance plan that gives you a brand new phone rather than a refurb (only difference was that you have to pay with a card each month, rather than it going on your bill).

  • Exceter Miles

    If this is anything like the pre-existing Asurion insurance… does that include the $100 or more “co pay” for when you request a replacement due to theft, loss, or damage? Because I then it won’t be $240 for the duration of the contract. It’ll be $240 + $100 (for every replacement).

    • De Nguyen

      Yes you have to pay the $100 deductible.
      Yes you will get a refurbished phone.
      Yes it cost $10 a month.
      Same as TEC, name has been changed to rip off unsuspecting victims…I mean to protect the customers.

  • NotAmuzed

    Excuse me…I’ll take that reach around with Lube.

  • mike

    the extra tech support isnt for the customers on this forum, where we know how to reset email passwords, fix bugs, etc. its for the normal person that doesnt know wtf to do when facebook stops working etc.

    • michael arazan

      If FaceBook stops working, just uninstall it. I stopped using it in 2010 and my life is so much better.

  • Mike Hilal

    Does this mean we’ll get nexus phones now? Can verizon just be a dumb pipe w/o bloatware or hijacking dialing 611 to open a crappy app that I have to click through when I want to talk to someone about adding esn’s to my business’ plan?

  • Incognegro

    Meh, I’ll pass. Insurance can be worth it, but I’m a “wipe it down with lint-free electronic wipes daily” kind of guy. Not rough on electronics at all. Don’t even wear protection.

    • Chippah

      Gots to fork it like Kanye when eating dat chicken instead of wiping da greeze up with these wipes?

  • Raj Bhatt

    This idea…

    • officespace

      I don’t want to go to a federal pound me in the ass prison!

  • joejoe5709

    I’d rather this for free with some sort of vanishing deductible for being a good customer. Need a new phone within a year? You’ll pay 90% of full retail to replace it. Need a new phone after 18 months? You’ll pay $50.

    I know.. I know… they’d never do something like this but I can dream.

  • Adrynalyne

    Typical Verizon support on this plan:
    UR APPS R CRASHING!
    –LETS REPLACE IT.

    • Mike Hilal

      Have you rebooted your phone?

    • Nathaniel Newman

      No they don’t send a new one THAT easy. They send you through more hoops than you see at a basketball game! Like Mike Hilal posted. Have You Rebooted, Reset, Try this, try that. This is NOT for the people that (usually) know MORE than the tech reps do!

      • Sacrifist

        so, 2 hoops?

        • Nathaniel Newman

          HAHA I wish.

          • Adrynalyne

            Ah that’s right. It was Best Buy who did it to me. They replaced my device (insisted) because of a bad sim card.

  • Godzilla

    Screw that. I purchase my phones at Best buy and purchase the Geek squad protection out right. When you do that you save yourself from a monthly charge but they also take 30% off the portection so you are paying the quivalent to $7/month with no deductible.

    • Tim242

      IBest Buy used to not cover lost/stolen. Notsure aboutnow. e

      • Godzilla

        Yes they do

        • chris

          They don’t cover lost/stolen phone sir.I work there I would know.

  • MK17

    Sweet!

    PREMIUM support, and phone replacement – $10/mon

    ZERO DOWN cell phone for 24 months! – $27/mon
    Getting to pay an extra $888(before taxes) to Verizon over 2 years – Priceless!

    Now every chant with me CONSUMERS WIN, CONSUMERS WIN, CONSUMERS WIN!!! COME ON EVERYONE!!!

  • Paradisimo

    Just got back from a Verizon store where I was considering picking up the LG G2. I was told by the salesperson that Verizon will be discontinuing buddy upgrades in the near future and will only allow someone to use their own upgrade every two years. That’s the first I have heard of a change in this policy. Has anyone else heard this?

    • Tim242

      I don’t believe that. I mean, all you have to do is upgrade the eligible line, then swap SIM cards If that line is a non smartphone, just reactivate old phone.

      • Paradisimo

        Good point. Just makes it a pain in the ass. The dude was kind of a douche so who knows if he even knows what he’s talking about. Haven’t met a Verizon employee yet that does.

        • Tim242

          I have only met one that knows his stuff. He knows I know my stuff, so we can be real with each other. Most though, will tell you anything to get a sale, or to get you off of unlimited. All I can say is that the day they take my unlimited will be my last day as their customer. I have 3 lines that are out of contract. I buy full price devices for two of them. I have a feeling that retention may let you keep it, even if the policy changes. That being said, I’m not sure they’ll talke it away. They are getting paid the same every month, plus they are not having to subsidize the phones.

          • sski66

            Exactly, there getting paid without subsidizing the phone, you would think they love that,& not mess with that. I just made a choice [2] weeks ago & paid full price for my HTC ONE to keep my Unlimited & I feel pretty good that Verizon won’t screw with that, I hope I’m right. Also when I purchased the phone I bought some INS. called { GRIP } from Verizon, I paid $83.88 for the year, the company is http://www.cellbrokerage.com

          • Paradisimo

            Well good to know there’s at least one Verizon employee that knows his stuff. I actually purposely moved away from unlimited about a year ago because the share everything plan actually saved my business about $100 month. We have 8 lines and I’m the only one who uses more than 1GB of data a month so it was actually a benefit in my case. I remember this same jag trying to explain to me like I was a 4-year old that moving away from unlimited wouldn’t help me. I had to literally take out a piece of paper and write down the before and after scenarios to get him to understand. Never ceases to amaze.

  • jnt

    How is this different than what they already offer? The top-tier TEC does this same thing…

    • M3D1T8R

      No but this is good because it costs more, making Verizon more money. That’s good for everyone right? Wait, no, just for Verizon. Hmmm.. I guess it is just different because it screws over customers more. Yay!

  • http://people.ign.com/mrfrodo24 Mr Frodo24

    What mobile threats? Are people really going to fall for this scam?

  • Tim242

    Hahaha They expect people to pay for their awful tech support? Of course they do, what am I thinking.

  • jaredgreenwald

    What’s the deductible? That’s the main reason I’ve bought all of my recent phones from Best Buy. They offer the same $10/$15 a month for protection but there’s no deductible whereas Verizon charges nearly $180 for accidental damage.

    • James_75

      I paid $99 deductible to get a replacement Droid Maxx last week so I’m not sure where the $180 is coming from.

      • jnt

        yeah most top tier phones are $100 deductible – iphones are $170, though

      • http://www.nclf.net/ Goldman60

        Some phones have a higher deductible then others, my Gnex deductible when I broke it a year ago was more than $100, my Droid X previously had a $100, and my Motorola V710 (flip phone) was $40 at the time.

      • jaredgreenwald

        Yea, my wife’s was an iPhone 4 so it was 170 or 180 I think. Even still. With the Best Buy plans, there’s no deductible at all. And they have loaner phones that you can rent for a refundable $50 deposit. Now that I got my wife an iPhone 5 a few months ago, I don’t think I’ll go back to VZW and TEC plans…

        • bjcroteau

          actually not true anymore….I work at best buy..When you get the new protection plan its $150 “service fee” Trust me not a fan.

    • Adrynalyne

      They also do not overnight it. IF you get your phone fixed, it can take up to 30 days. Rapid Replacement is 3-5, and can be up to 30 days.

      • jaredgreenwald

        I’m willing to wait a week to save 100 or more. I’ve had to have my GNex replaced at least 5-6 times since release date and it never usually takes more than a couple days.

        • Adrynalyne

          I dunno…I’ve seen how they treat refurbs and my experience hasn’t been so hot.

    • tomn1ce

      Does bestbuy cover lost of theft? For my next phone purchase I’m trying to buy it from a 3rd party and I’m wondering what bestbuy insurance covers…

      • Adrynalyne

        No.

        • tomn1ce

          Thank you.

    • Adrynalyne

      Something else to keep in mind is that Black Tie Protection is for 2 years max. That might make a difference to people who try to milk every last ounce of life from their device.

  • addicuss

    great. now I’ll have vzwnavigator next to vzwTmp.

  • Tone

    So is this only for new activations or current lines with no insurance?

  • Kyle Miller

    Wow VZW is charging for things I help people with for free! I’m straight losing. I need to become a Tech Coach! Where’s the application?

    • jpxa

      Do you live in phoenix, az, or nashville, tn? That is where you would need to be located to be one.

  • Shadowstare

    I’m going to need clarification about this. Is this Total Mobile Protection replacing the Total Equipment Coverage? If not, then I don’t care. If it is. And everyone who has TEC is going to have to get TMP and the eat the extra cost…then that’s a totally different story and will warrant an completely different reaction.

    • mike

      tec and tmp are different and you are not required to change from tec to tmp

  • Joe Blow

    I think people are missing the point of this. The $2 extra is to get support with ALL OF YOUR TECHNOLOGY “router, 3rd party apps, wireless printer, etc” not just your phone like VZW normally provides.

    • jnt

      Is that really the difference? They become your life tech support as opposed to just your phone?? That really seems random…

      • mike

        thats the difference

    • jnt

      Forgive my ignorance but I’m not seeing where it says that.

    • Ed

      I thought that’s wgythe$30.00 upgrade fee went for?

  • rob howe

    Soo no deductible with this?

  • mike

    Currently people pay $9.99 Tec for iPhones, for an extra .01 why not get the other features…..

    • Adrynalyne

      Good point. I mean this is an iPhone site and all….

      But then the typical iPhone user probably needs this plan anyway.

      • mike

        exactly, i work at a verizon store. we get old people everyday that forget their dam apple id password. tmp is for customers like that

        • Brady Wassam

          I work for Best Buy Mobile. When people come in and don’t know their Apple ID, WE HELP THEM CHANGE IT! I’m sick of Verizon charging extra for simple things!

  • jh123416

    Has anybody ever used something like SquareTrade? Is the service good? I’m not really looking for month-to-month charges like this.

    • http://www.nclf.net/ Goldman60

      I’ve heard they don’t cover lost/stolen phones

  • Adrynalyne

    OMG, I am SOOOOO getting this!

  • http://www.getintonursing.com/ Jon

    Hmm…I pay $10 a month for the T-Mobile Jump plan which includes extended warranty for loss, damage and theft. In addition I can trade in my phone every 6 months for a new one. Now that’s value.

    • Chippah

      and you can only get voice and data in 10% of the united states. thats NOT value when your wife and kid breaks down on the highway in the middle of nowhere.

      • KB

        Doesn’t mean Verizon shouldn’t be offering a similar value, instead of trying to further gouge their customers.

      • Pakmann2k

        Why would my wife and kid be driving in the middle of nowhere? lol

      • Ryan

        That’s all fine and dandy, T-Mobile may not be the carrier for “travelers”, but if an area where T-Mobile does have good coverage and for those who actually don’t travel a whole lot, it’s a good alternative to Verizon. As I don’t travel much, if at all in a given year, they’re perfect for me. Plus, their 4G speeds blow Verizon’s away when I do feel like using it.

      • http://www.getintonursing.com/ Jon

        T-Mobile by far has the best value for me and many.

        http://www.youtube.com/watch?v=qGdH42J1szo&feature=share&list=UUy8BWvGqlWctelgbKG-0B3g

        I love the Network Wars video series done by this guy on YouTube. Everyone should watch these 3 videos.

      • M3D1T8R

        Yeah, I mean a few years ago before cell phones, we had that huge national problem of peoples wives and kids getting stranded and dying all over the place. Thank you Verizon for solving that for us! /s

        • Chippah

          No, but you DID have every dipshit who ran out of gas walking and hitchhiking down the highway for miles in the middle of the night with a gas can,etc

  • Chippah

    $2 dollars a month extra to get
    “DIDJA TURN DA PHONE OFF THEN BACK ON?”
    “DIDJA TAKE DA BATTREE OUT DA PHONE?”

    • Good_Ole_Pinocchio

      lmfao

    • ToddAwesome

      Hard reset fixes everything!

      • DrummerBill2187

        Not everything…

        • ToddAwesome

          Obviously.

    • iPuppet

      Check this out. “Introducing the iPhone 5S…S for Same” http://youtu.be/1sIWez9HAbA

      • Idon’t Know

        Idiotic

    • Mike

      Dat’s a good one Chip Chiperson!

  • Nathaniel Newman

    I’ll keep my TEC thank you much!

  • Stewie

    Are these the same “Tech Coaches” that the upgrade fee is supposed to pay for their training? Are these the Same Coaches that I may have seen trying to figure out why they couldn’t find the SD card slot in a store customer’s Gnex? Yup … PASS.

    • tomn1ce

      Yeah I got one of those when I upgraded from the OG Droid to the G-Nexus. I had to tell him that the G-Nexus didn’t support sdcard…lol

      • michael arazan

        Do I lose unlimited Data if I sign up for this, I wouldn’t put it past Verizon in the fine print

        • tomn1ce

          I’m not sure but I doubt it. You only loose the unlimited data plan if you upgrade your device. You might want to chat with one of their reps to be sure.

    • jpxa

      They’re actually Asurion employees and trained quite well. They offer a lot more than simply troubleshooting. Syncing between devices including cross platform, pairing bluetooth to cars etc. For us here, it may seem easy. To your grandmother, not so much.

  • Robert E. Epperson

    my Aunty Nora recently got Toyota Camry just by part-time work from a home pc. official source….J0BS95. C0M

    • Go Hawkeyes

      Damn, now I see why people stick with living off of welfare. Who wants to work when it only nets you a Toyota Camry?

      • StuckOnVerizonForever

        At least it will last longer than an American car.

      • Chippah

        In the Ivory Coast thats a fine automobile!

      • chihova

        People on welfare do not have high end smart phones. They are all on Metro plans. So no it’s not a benefit to be on welfare.

        • http://Facebook.com/jooski JooSki

          Yea i know, they all have iPhone 5’s and soon to be 5s’s.

        • Go Hawkeyes

          What did my post have to do with smart phones? My post was just a witty remark to a spam post.

      • ostensibly

        for some reason that URL won’t load.
        oh well.

  • Techneval

    What’s the deductible on this? Hopefully a little cheaper since it’s more per month.

    • Franklin Ramsey

      It’s Verizon, so the deductible is probably higher. It’s a “Premium” service.

  • nits

    If you have Wells fargo credit card.. it has even better coverage for cellphone protection.. haven’t used it though…

  • nits

    Open a Citibank Forward Visa Card….. Pay your bill and you are covered for 200 bucks if something goes wrong… and you can make two claims a year… I have done it and it is pretty straightforward…

  • joe

    Stupid. Verizon should offer some of that for free as part of being a customer. Now that Google has given us a free way to track & wipe our phone, there really is no need for paying for this anymore.

  • Andrew

    Wait, Verizon makes you pay for bloatware now?

    • http://www.Day37.com/ sandy jones

      my step dad just bought a great Chevrolet Camaro Coupe by working parttime off of a macbook air. navigate here…

      w­w­w.D­a­y3­7.c­o­m

  • Tirionfive

    Summary: This plan is probably for people who are generally bad with phones. The TEC plan is probably what most users here will want to stick with. Unless you absolutely need faster access to a tech, and that’s worth +$2 a month to you. I don’t trust Verizon, so I always decline when they ask if they can remotely help. They can probably do the same with this plan.

  • Chippah

    Uh… dont we already have this, but they are expanding funtionality?

    • Eric Rosario

      Agreed, I’m confused as to what the heck changed. I already pay $10 because I have an iphone. My wife has an S3 so her full coverage is like $8.

      • Chippah

        Whut da fawk cawksucca verizon..

        • Fiorta

          Fawkin homerun Chippah

      • Dan DeMarco

        This plan works with any device, including iPhones,so it makes sense to switch over to this and gain the additional benefit if you already use an iOS product.

        • Derrick Jefferson

          what “additional benefit”?

          • iamme

            for people that know what they are doing…it is not worth it. however, for the tech illiterate, the added benefit of having someone remotely log into your computer and phone and set everything up for you including backing up your device/transferring itunes songs/apps/games/pictures is great…not for me but for the majority of people that dont know how to do these things its great.

            I once had trouble connecting my POS dell computer to my campus internet when i was in school and tech dept at the college remotely logged into my computer with me there and fixed everything. it was nice not having to leave my place and have someone do the work for me.

          • Idon’t Know

            You must have missed the part about it also being a replacement plan with next day service.

          • Dan DeMarco

            What Iamme said below.

    • jdk2

      …expanding the price and nothing more. Same clueless reps with little to no knowledge or interest in you whatsoever.

  • Fozzybare

    i was told they are having open enrollment sometime this month also, so if you dont have insurance right now and want it keep a look out for it.

  • Joe Bertolino

    I replaced my device twice over the past year through Asurion, at that point they drop you from their policy. I wonder if I can now opt in for this.

    • JoshGroff

      You might want to invest in an otterbox. Insurance is overpriced.

  • thedonxr

    Maybe this is why Verizon locks the bootloader, they couldn’t peddle their mobile security suite to you if they don’t have total control of your phone.

  • BigWormBigPerm

    How do you opt out of the Verizon “protection” from having good phones plan…because I want a nexus

    • JoshGroff

      I have a Nexus on Verizon. ;)

      Then again it was part of the crappy phones plan. :(

  • litobirdy

    dam so 240 bucks over 2 years
    no thanks. Squaretrade it is

    • Fozzybare

      doesnt do lost or stolen like vzw does.

    • Adartilth

      Squaretrade covers theft and loss?

      • http://www.getintonursing.com/ Jon

        Nope it does NOT. SquareTrade will require that you return a broken device or device fragments to them. They do NOT cover you if you out right loose your device or if it’s stolen.

        Unless something has changed in the past year….that’s how it works.

        • coolsilver

          Well crap. I just bought squaretrade for my N7 that is being delivered today.

          • MikeCiggy

            break off a fragment to keep in case of a lost device issue. lol

          • http://www.getintonursing.com/ Jon

            SquareTrade is still awesome. But yeah…don’t loose your tablet or let someone steal it!

    • cheese

      ensquared > squaretrade

      Only $75 to replace your lost/stolen phone.

      • litobirdy

        hmm i’ve never heard or seen ensquared mentioned ever. Are they legit?

      • yanx206

        Ensquared =

        $99 up front, plus $75 deductible for first claim, $100 for second or 3rd claim
        Lost/Stolen/Damaged
        2-4 business day delivery time
        Must be purchased within first 90 days of obtaining phone

        TEC/Asurion =
        $8/month ($192 over 2 years), Plus $99 deductible for up to 2 claims per year
        Lost/Stolen/Damaged/24 month warranty
        Overnight Delivery
        Must be purchased within first 30 days

        WPP/Asurion =
        $6.99/month ($167.76 over 2 years), Plus $99 deductible for up to 2 claims per year
        Lost/Stolen/Damaged
        Overnight Delivery
        Must be purchased within first 30 days
        SquareTrade=
        $7.99/month ($191.76 or one time fee of $125), Plus $99 deductible
        Stolen/Damaged
        Repair within 5 days

    • sk3litor

      240 bucks for possibly thousands of dollars worth of civerage? Sounds pretty decent to me. 10 bucks a month to protect an 800 dollar device seems pretty ok to me.

      • litobirdy

        really? thousands of dollars of coverage? Are you talking about all that Verizon antivirus bloatware and “live tech support” they don’t even know how to help half the time

        • sk3litor

          No I just mean if your someone who is accident prone and drop your phone say 3 times in two years (depending on how many claims you get) you get 3 new phones for only 10 bucks a month. I personally have best buy insurance and love it. No need for ugly cases or screen protector. If im leaving the house and drop my phone I can just stop at best buy swap it out for a new one and back in the saddle in 20 minutes. No deductable. Bam. Piece of mind for 2.50 a week. I can find that in my couch cushions.

          • Eric R.

            There’s a $100 deductible if you didn’t know

          • sk3litor

            No sir not on best buy insurance.

          • Angel

            Best buy just changed their plans they now carry a $150 “service” fee and 3 claims for the life of the plan. Any one who has the old plans gets to keep it but after September 1 all plans sold will have the fee. I work for best buy just an FYI.

          • sk3litor

            Holy ripoff batman. Im about to buy a note 3 does this mean ill have to buy a new plan as well? Or will my existing plan carry over to that phone?

          • Angel

            Yup it sucks… You will have to purchase a new protection under the new term and conditions. They no longer offer the unlimited replacements and unlimited claims.

          • sk3litor

            Im calling the police. So its 10 bucks a month plus 150 service fee? Im speechless. I am without speech.

          • Angel

            Yea try explaining it to 100’s of people who had the old plan, first thing they say is WTF? Its making me (a best buy employee) look at other options like AT&T insurance or square trade for the Note 3 when it comes out.

          • sk3litor

            Looks like ill just have to keep breaking my note 2 once a week till I buy the 3. Yeah stick it to the man

          • Asimoalex

            I’m on the same boat… Honestly my store a Sas store is having the worst time with gsp… I’m thinking of going through asurion my self $150 and covers lost or stolen

          • Telfon

            I am a best buy mobile employee as well.. Its still better than Verizon insurance, because most of us that frequent this website do not crack our phones like teenage white girls. I have a 63% attach rate w/ the new plan because of that point i get across to older and new customers

          • Asimoalex

            Lol wow… That’s pretty impressive idk a lot of our customers have been put off like crazy… As for me I’ve only used the old gsp on my note 2 once but idk i think it’s the fact that if i were to loose it or something I would be covered by Verizon for the same price… What are the other bby people doing lol

          • chris

            Any new phone purchased after Sept 1 fall under the new plan only 3 replacement during a 24 month span and a 150 service fee but if they forget to charge you then the store take a hit…

          • BOB Dudek

            I think there is a deductible when one is at Wendy’s now.

      • Jordan Webb

        It’s normally $8…the extra $2 is for premium tech support and antivirus or whatever.

      • socarwolverine

        Don’t you still have to pay a deductible on top of that? These insurance plans have diminishing returns as your device gets older and you get closer to another upgrade date. I prefer just to keep my last phone as a backup to get me to another ugrade if needed.