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J.D. Power Ranks Verizon Highest in Network Quality Performance Across the U.S.

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Verizon takes its network quite seriously – from the countless millions of dollars invested into the network’s infrastructure, to the money spent on marketing, making sure Americans know that it is the country’s “most reliable” network. This week, to Verizon’s joy, J.D. Power published its semi-annual findings that ranks America’s top mobile network providers. Unsurprisingly, Verizon ranked highest in all categories across all six U.S. regions, with only one tie taking place in the North Central region. 

Network performance is based on 10 problem areas that customers might regularly experience. These are dropped calls, calls not connected, audio issues, failed/late voicemails, lost calls, text transmission failures, late text message notifications, Web connection errors, slow downloads, and email connection errors. These studies have been conducted for the last 11 years in America, with Verizon being the first company to ever score highest across the entire board against other providers.

For the first time since the study moved to a regional format in 2004, Verizon Wireless is the first wireless provider to rank highest across all six regions of the country.  By region, Verizon Wireless ranks highest in the Northeast region for an 18th consecutive reporting period. Verizon Wireless achieves fewer customer-reported problems with dropped calls, initial connections, transmission failures and late text messages, compared with the regional average.

Just another notch for Verizon’s belt of many achievements in the mobile communications space.

Via: J.D. Power

  • johnc671

    $85 an
    hour! Seriously I don’t know why more people haven’t tried this, I work two
    shifts, 2 hours in the day and 2 in the evening…And whats awesome is Im
    working from home so I get more time with my kids. Heres where I
    went,www.Pro67.ℂom

  • Patrick Bateman

    I like tits.

    Goodnight.

  • Lena

    Left Verizon because of slow data in western MD, while roaming on USCC. Went to AT&T for native coverage in western MD. Very leery of AT&T because of JD Powers consistently ranking AT&T “worse” in voice quality behind VZW, T-Mo & Sprint. Was I surprised that the voice “clarity” on AT&T was so much better than on VZW. I could understand callers on AT&T much better than I ever could on VZW. So much for the validity of JD Powers rankings.

  • Ashley

    Coverage>>>>Customer service reps

  • Don Dada

    Do they listen to customers comment? Do they care what you want or have to say? They can’t win that acalaid, they care about money, money and more money. CEO, COO, all C’S, oh well !!!!!!!!!!!!!!!!

    • Skittlez

      if you mean about phones and things like that, you have to remember, we’re a very very very small percentage of their customers.

  • gsmith15

    What
    Marcus replied I am in shock that any one able to get paid $6824 in 4 weeks
    on the computer. have you read this site link..www.Pro67.ℂom

  • VoiceofSky

    this is why Big Red doesn’t have that many “High end” phones as the others do and why they get them late.. They put in all their Money into their Network . ..and TBH i’m perfectly fine with that ..been with big V (teehee) for almost a decade now,and not once that i know of,have i had horrid network problems..
    Reliable is where its at and Verizon does NOT disappoint :)

  • ThomasMoneyhon

    Slow downloads? AT&T’s hspa+ network is faster than EV-DO (3G) and LTE to LTE AT&T is faster. Maybe some places this isnt true but overall…

  • VZW

    Millions? I believe the word is Billions. Yeah. Billions.

  • kashtrey

    Tomorrow’s breaking story: Verizon Announces $10 Network Excellence Fee

    Seriously though, I love the service from Verizon and their customer service is pretty good too (I mean I know more than most of them but they’re friendly and try). However, their policies suck and reports like these just validate them. Unlocking bootloaders wouldn’t kill their network but with reports like these they can easily spin it as “See, we told you so. Our tyrannical policies about what you can do with your device has ensured our network is the most reliable for everyone.”

    • Ryan

      Most everyone who is a power user will generally know more than about 80% of the techs and support agents. I deal with this constantly with TWC and such when my internet goes awry. I’ve not had any real problems with Verizon (only that I’m not an authorized user, which I thought my mom took care of that…), but their corporate business decisions has lead me away from Verizon. I’m no longer a customer with them and, like some people, have gone to T-Mobile. (Nexus 4 ftw XD) Funny story though, the Verizon guy I was talking to about cancelling service said something along the lines of a marketing ploy to get customers. Yeah, every company does this. At the same time, T-Mobile offers unlimited 4G, which is not throttled that I’m aware of. Even the district manager who I talk with occasionally said its not throttled and is truly unlimited. Gotta love them trying to keep a customer.

  • Willie Jones

    Verizon is decent on in the northeast US and sucks everywhere else.

  • Zack Kolev

    And dead last in unlocked phone selection, I presume…

  • HarryBalls

    And still no 4G in York Nebraska… Finest my a$$

    • Patrick Bateman

      Who the fuq lives in Nebraska?

  • TheRobotCow

    I have coverage everywhere I go, but why is my 4g Lte slow?
    I’d like to blame my Galaxy Nexus

    • Skittlez

      maybe. depending on load as well. i have the GNex and i get up to 49Mbps at times

      • TheRobotCow

        What?!?!?
        I’ve never reached over 8mbps on average -__-

        • Tony Stark

          You probably either live in a big city or you have a limited number of base stations in your area. But don’t worry, your speeds are about average for verizon across the nation I would say.

        • Skittlez

          i average about 15-20Mbps, but some areas are always super high

        • ChrisDG74

          I’ve gotten as high as 45Mbps down. Average between 15-20.

  • skinja99

    I have said this a 100 times, VZW has the best chunk of Spectrum. All spectrum is not created equal.

    And the low-frequency chunk VZW has means that coverage penetrate through walls and buildings better than other carriers… (assuming all other things like tower locations are equal)

    • skinja

      I meant to also say they have the most pieces of the best chunks

    • Tony Stark

      You’re absolutely correct, frequency is not created equal and a lot of other carrier’s spectrum has a hard time penetrating buildings.

    • Cowboydroid

      The one place where they don’t – Dallas – their network suffers. I get worse coverage on Verizon here than on T-Mobile.

  • dcdttu

    I’ve had every major carrier while I’ve lived in Austin. Luckily, T-Mobile is as good as any other here (though I know they aren’t in other cities). I pay half what I would pay for Verizon for the same great service and I also have an unlocked phone that easily takes SIMs in other countries when I travel.

    And if I don’t like the service, I can switch in a moment’s notice.

  • thedonxr

    Oh so that’s why you can’t unlock the bootloader… /s

  • Raven

    I find it ironic that I live in North Dakota which is about as North Central as you can get and I have never even heard of U.S. Cellular being used in the state. It is pretty much just Verizon and AT&T here and data coverage on AT&T sucks where as Verizon LTE is almost everywhere.

    • Tony Stark

      LOL Please fill out my unofficial “where do you live that you can’t use anything other than Verizon?” poll below.

  • yummy

    Crap. I mean congrats, you
    Big Red rat.

  • Tony Stark

    I would like to start a map to see where the majority of you guys live. I know Verizon has the best coverage map, but my goodness, the majority of you guys say that ATT, Sprint AND T-Mobile have terrible receptions in your area? Where do you live? Central Dakota?

    • Dominick White

      Central ny

      • Tony Stark

        Are you still on Verizon?

        • Dominick White

          Yes i am… The only other good service here is att…

        • Dominick White

          Yes i am

    • Eric

      I never had any experience with AT&T so I can’t speak about them. Sprint just sucks in Arizona and any other place I traveled to West of the Rockies. I could make calls but the “3G” data speeds were terrible…and no LTE yet. T-Mobile is good as long as you’re in a populated center. Nice reception and excellent speeds. However, go out to rural areas and good luck finding decent coverage. On the other hand, Verizon offers excellent coverage no matter where I go and is the reason why they get my money now.

      • Tony Stark

        I think Sprint just sucks everywhere… Never heard of anyone with a positive experience.

  • ssl48

    This site should be renamed “Verizon-Life.”

    • NexusPhan69

      The Droid brand is Verizon only… It was started as a Verizon only site to follow the droids and other Verizon news. That’s what androidlife.com is for.

      • ssl48

        Ok. I didn’t know that’s the history of the site. That explains it all.

  • Xavier_NYC

    They should rank them for phone availability 0_o I live in NYC so AT&T works well for me.

  • mcdonsco

    I’ve been TRYING to ditch Verizon due to cost, but just keep finding data coverage elsewhere (T-Mobile) sucks by comparison.

    Now I’ve switched from unlimited data (though I added a line to ensure I can sell that line, any buyers?) and went to share everything…I did the math for usage for the last 18 months and basically I would have to use 14gb’s every month to approach what I was paying for unlimited data…I average around 5 and NEVER used WiFi on my phone even though I work from home…I’ll just start using WiFi at home and should cut that 5gbs down to 3gbs or so…

    Anyone want to buy (AOL) my unlimited data plan?

    • Tim242

      How do you have unlimited on one line while on shared data? I thought all lines had to go on shared.

      • mcdonsco

        I had an unlimited data plan with 1400 minutes. I added a line for $10 (but it WAS NOT sharing unlimited data). I then had Verizon swap numbers so I can keep my number (moving it over to the new line) which they insisted wasn’t possible…only when I got through to a supervisor with customer loyalty did they finally agree to do it.

        Once the number swap was done I just upgraded the $10/month line to a share everything plan (which eliminates any etf’s and just breaks the lines into two separate lines.

        Took a lot of haggling and 1-2 hours on the phone, but now I can sell the unlimited data plan and keep my number (safely!).

    • tuname1t

      Ebay it… After the ebay/paypal cut i walked away with ~$250 for a 450 min unlimited text/data plan.

      • Tony Stark

        Wow, I never would’ve thought there was an underground market for cell plans!

        • tuname1t

          Yea can’t remember where i heard about it from… but i was looking into switching to T-Mo (their San Diego coverage is great) and figured i’d look into it and sure enough there were buyers. Some super legacy plans where unlimited data is like 10-15/month are going for north of $400

    • Dan DeMarco

      Pretty sure AOLing your account forfeits your unlimited data plan being that it isn’t simply a change of name, but literally a brand new account you move the lines into.

      • mcdonsco

        it’s a completely separate account now, it doesn’t even show up in my verizon on my phone anymore

  • Skittlez

    This is why i can’t build up the courage to leave. and i want a nexus sooooo bad

    • NexusPhan69

      You get a new Nexus every year for less than the cost of one non-nexus device on Verizon every two years.

      • Skittlez

        i could also sell the device when there’s something new that i want. i’d love to be able to get new Nexii every year, but i have such a good plan/coverage. i don’t mind staying on Verizon. i just want something i can throw a GPE ROM on (S4 or One) but the recent bootloader situation leaves me waiting. Just pisses me off and the Gnex battery life is ridiculously bad now.

  • Justin Kos

    Verizon’s ego is so inflated right now

    • Skittlez

      it has been for the passed 18 years

  • Adam

    And that’s why I will not leave Verizon. As the saying goes “You get what you pay for”. I pay to not have to worry about lost signal, dropped calls and all that. Maybe once in my 10 years have I a had a bad customer experience. I guess I’m one of the few who enjoys being on Big Red.

    • Tim242

      I’m right there with you!.

    • MichaelFranz

      I agree, i just wish they would stop making new policies that piss these loyal customers off.

      • TheDrunkenClam

        Yeah I’ve been with them over 10 years now. Just got a notification that I have to revalidate my 20% discount I was getting from working at Lowe’s. I no longer work for Lowe’s, and fear that either I’ll get a discount with my new company that isn’t as much, or not get one at all.
        I should be getting this discount as a 10 year loyalty.
        If I still have a friend who works there, can I use his email to still get my discount?

        • She_Beast

          While I agree that loyalty programs are smart business generally, I don’t think that anybody should feel entitled to a company discount, just because they’ve gotten used to having it.

          Loyalty programs are good for certain industries, like lunch places, because they foster goodwill and repeat business. Friendly, helpful workers and reasonable prices will help a business like that succeed. Without them, customers simply go down the street to the other sandwich shop and happily buy their food elsewhere.

          Verizon’s business model is based on reinvestment in their network so that their customers feel that there is no reasonable alternative. They don’t need to woo you with great customer service, or loyalty programs, or lower prices, and they don’t need to unlock devices, because the customers they frustrate might huff and they might puff, but every two years they’re cruising back to the Verizon store to buy a new phone and sign a new contract. This is why they can be kind of assholes and not worry about substantial loss of revenues.

        • http://twitter.com/geoff5093 Geoff Johnson

          Do you get a discount with your power company, water company, cable TV, taxes, etc. for just having them for x number of years? You should be glad they don’t make you verify your employment every year, you’ve been getting discounts through a company you no longer work at.

      • Verizon

        Any policies added are for the good of the public! For example, two full years before an upgrade teaches you to be less greedy. You can however choose our edge plans if you plan on losing money-erm upgrading earlier.

        • MichaelFranz

          Two full years is fine…I’m not complaining about that. I just don’t think you should be implementing plans into someones contract where they expect at the end to be rewarded with a device at 2 year pricing. By all means change the terms but after when a new agreement is signed. I would bet you would have less disgruntled and annoyed customers one being myself

    • Adam Truelove

      I’ve actually never had anything but amazing customer service, technical support, and network coverage from Verizon. It’s their phone choices and policies that I hate. Just give me a new Nexus on Verizon every year and I’ll be happy, but we all know that’s not going to happen.

      • Skittlez

        i would even take a new Nexus every 2 years, since it seems like thats how long the Gnex is lasting lol

    • NIGHTSCOUT

      That, plus as long as I can keep my unlimited data, I will NEVER leave Verizon.

      • KleenDroid

        I agree. The 30 gig my son and I used this month is hard to give up.

    • MicroNix

      But wait, everyone here is dumping Verizon for TMO. How can this survey be right? :)

    • Brady KEITH

      “”You get what you pay for.’” qft
      tried each of big 4 in the U.S. VZW is more expensive (in my experience), but customer service is top notch, as is coverage.

    • JohnGaspardo

      I like the part where they sell my personal information to the nsa for profit. It makes me feel better knowing that when I’m talking dirty with a girl there will always be a friendly nsa agent on the other end listening in on my conversation ready and waiting in case either of us happens to turn terrorist traitor. Frankly I really don’t know what I would do without the NSA listening in on my conversations.If it wasn’t for them protecting me and keeping me safe I probably would have been killed by a terrorist years ago. Privacy is overrated anyway. Besides i’m probably super guilty of any one of over 10,000 different felonies and it would be a crying shame if they had to get some sort of warrant particularly describing the person or things to be searched and/or seized. As George bush said the Constitution is just a god dammed piece of paper and I wouldn’t want a thing like due process to get in the way of all the SAFETY they brought me. Oh yeah and like you were saying the call quality is da BOMB….LOL…LOL>LOL BOOM!

    • jollymolly123

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      on the computer. did you see this web link http://www.works77.cℴℳ

    • CatherineWilliams

      I’m making $86 an
      hour working from home. I was shocked when my neighbour told me she was
      averaging $95 but I see how it works now. I feel so much freedom now that I’m
      my own boss. This is what I do, http://www.jobs34.ℂom

  • Ryan B

    Obviously they haven’t tried to order a phone from Verizon. I did, and I purchased their overnight shipping is going to take all weekend plus a day. Because of some excuse like: “We have a new safety feature with buying new iconic phones where you have to have an addition approval of the terms and conditions before processing the order.” and that approval process got to me 35 hours after I purchased it online. Now its shipping the day I am supposed to be getting it. They were happy to transfer me to someone to refund my money for the shipping. (even though they still have a $30 upgrade fee)
    F*CK YOU VERIZON!

    • Tyler Durden

      Be happy you got a refund. They could have denied it, but they were glad to do so.

      • Ryan B

        No, I’m pretty sure there is a policy they have. And they admitted there was a kink in their system with this new “safety” feature.

        • Tyler Durden

          Nobody has a policy that they have too refund you. If I was a CEO and somebody was a dick, I wouldn’t help them, There is always going to be problems, gotta deal with it.

  • Radgatt

    If only it was that time where it was VoLTE. Can’t wait until they flip that switch.

    • NexusPhan69

      So they can raise the bills ever more?!

      And, go F yourself whoever is the downvote troll.

      • Daeshaun Griffiths

        I thought i had haters lol. I just wanna know what data plans will be like. Maybe a plan that axes minutes? Enable wifi calling? too many questions.

        • Tim242

          I don’t know why people get so concerned over down votes. I don’t even pay them any attention whatsoever.

          • Daeshaun Griffiths

            i don’t really care, but if your going to downvote me, tell me why. where is my opinion flawed. i like seeing other perspectives and if it’s an upvote i know they share my views.

          • Tim242

            Someone that has a legitimate issue with your opinion, will reply and tell you why without down voting.

          • Tyler Durden

            I just cry myself to sleep. Because those people must have perfect lives where they downvote people and don’t have the balls to respond.

          • Adrynalyne

            I downvoted you.

          • Tyler Durden
          • Adrynalyne

            At work and afraid to click ;)

          • Tyler Durden

            It should pop up

          • Adrynalyne

            Negatory. Probably an IE thing on this Windows 8 workstation.

          • Tyler Durden

            ugh i hate win 8. Hopefully 8.1 helps

          • Tony Stark

            I must admit… I LMAO at this comment.

    • Eric R.

      Are they supposed to do that this year our next year?

      • Tim242

        Early 2014 was their last claim. VoLTE handsetsaar supposed to launch by the end of this year.

        • Blue Sun

          I’m not holding my breath on this one. There will be issues with the roll out for sure. Just ask Thunderbolt & Xoom users.

          • Tim242

            I had the Thunderbolt from launch day March 17, until I got the Galaxy Nexus. I’m well aware of those issues you speak of.

  • Guest

    Key Findings Quote:
    “Customers with 4G-enabled smartphones are more loyal to their wireless carrier than are customers with devices that use other technologies.”

    The reason a lot of us are still with Verizon.

  • bagheadinc

    Verizon may be awful in most respects, but you really can’t argue that it outperforms its competitors in reliable coverage.

    • NexusPhan69

      Factor in the cost of service and they probably all rank similarly. Ah capitalism at it’s finest.

      • NIGHTSCOUT

        less dropped calls = more productivity, so I disagree with you statement.

        • NexusPhan69

          Who makes calls anymore?

          • NIGHTSCOUT

            Depends on what kind of work you do. Not sure if you have a job, but in the business world, people still use phones on a daily basis.

          • NexusPhan69

            Verizon iPhone 4s (i must admit its a nice upgrage from the blackberry) for work. And I don’t pay for it so I welcome Verizon’s extreme 3g speeds and coverage for $100 a month/ line. I’m talking personal lines that you actually get to choose your own provider. I almost never make calls on my personal line.

          • NIGHTSCOUT

            I use my personal Verizon phone about 500 minutes per month. Most of it is my parents always calling me, they refuse to use digital communication.

          • NexusPhan69

            Haha I hear you there. T-Mobile is perfect for you! Sorry mom dropped call. Can’t talk.

    • Dan DeMarco

      Awful in MOST respects? Think about that for a second there. If it was most, do you honestly think they’d be taking home these awards?

      • michael arazan

        JD Powers is just a marketing Ploy

        “Automakers and other companies pay a licensing fee to use the awards in their ad campaigns”

        According to a 2004 U.S. News and World Report

        • Dan DeMarco

          Of course they pay a fee to use it in their campaigns. It’s not like whoever pays the most wins the award, don’t get that confused.

  • Tyler Durden

    good, they deserve it

  • Daeshaun Griffiths

    and tomorrow prices will be raised, thanks.
    What i’d like to know is how TMo ranks, gotta check that out.

    • NexusPhan69

      Better than Sprint haha. But not very good overall. Not all that big of a difference in overall rankings from T-Mobile to Verizon. Verizon averaged 8.5 and T-Mobile was 13.5, whatever that really means.

      • Tyler Durden

        If you live in a good T mobile spot, they are quite amazing.

        • NexusPhan69

          I know. I do. Their HPSA+ smokes Verizon’s LTE.

          • Skittlez

            uhh in certain areas MAYBE. i get up to 49 Mbps in my area. don’t get me wrong, i love T-Mobile’s HSPA+, but i never once saw it smoke my Verizon LTE speeds

          • NexusPhan69

            It’s so congested in the NYC area that Verizon LTE is not all that great anymore :/ It made the jump to T-Mobile so easy for my situation. Also, no/very spotty Verizon LTE at one of my common work locations but T-Mobile HSPA+.

          • Skittlez

            i’m just wondering cause i’ll be moving up to NYC soon. whats the highest speed you’ve gotten up there on HSPA+?

          • Adrynalyne

            I get 54 down. Wanna rephrase that a bit to not be a blanket statement?

          • NexusPhan69
          • Adrynalyne

            11 cities is hardly representative of everywhere, thanks.

          • NexusPhan69

            As is your 54 down.

          • Adrynalyne

            You are ridiculous. You make a blanket statement that HSPA+ is better than Verizon’s LTE, and all I had to do to disprove it, was show you I got 54 down which smokes HSPA+ (https://lh3.googleusercontent.com/-2Gl1qyEXl4o/Ud4VuzsoFbI/AAAAAAAAB_s/T_OLdP-GJAc/w422-h750-no/2013-07-10). Looking at the screenshot, looks like I was wrong, it was 56 down. Then you come back and link a site that mentions 11 cities.
            Not once have you been able to prove it is better overall. The burden of proof is on your shoulders, the one who made a blanket statement and cannot back it up.

          • NexusPhan69

            You’re a child. No sh*t it’s location dependent. Why the f*ck do you think I was replying to “If you live in a good T mobile spot, they are quite amazing”?

          • Adrynalyne

            Who is the child? I can converse without swearing.

          • NexusPhan69

            Adults swear every day. Welcome to the real world.

          • Adrynalyne

            Yet you feel the need to type it. How cute…and immature.

          • Tony Stark

            Where do you live that you get 56Mbps down? On top of a Verizon antenna?

          • Adrynalyne

            Close enough. I have a friend in San Diego getting similar numbers though.

          • NexusPhan69

            I used to get that in NYC when it first came out. Those were the glory days. I’m sure there are more rural places than NYC where you can still get that.

          • Tony Stark

            I agree 100%. I have not seen those kind of numbers across any significant markets from any carrier. At least not lately.

          • Adrynalyne

            My point was, saying Tmo’s DC-HSPA+ smokes LTE is ridiculous, and dependent upon saturation.

          • NexusPhan69

            Go sit in times square during a weekend day and compare T-Mobile HSPA+ to Verizon LTE and tell me how it goes. Many, many densely populated places I have been with Verizon 4G are insanely congested. Verizon 4G isn’t what it used to be.

          • Skittlez

            i do hear that people in NY praise the hell out of T-mobile. i hope it’s true

          • Tony Stark

            Hmmmm, well Miami is my hometown and I still visit just about every 3 weeks… I’ve never met anyone with those kind of speeds on Verizon.

            Not disputing your claim, just disputing whether it was really Miami Beach or “Miami Beach”… Kind of like those people that say they live in NYC but they really live in New Jersey… lol

            EDIT: Uhh.. I think I might’ve replied to the wrong post. Sorry about that!

          • Skittlez

            to be exact, it was over by the old fountainbleu

          • Tony Stark

            And your point is well taken… But the Nexus guy was comparing Verizon LTE vs. Tmo HSPA+ where he lives. So his point seems fair to me.

          • Adrynalyne

            All I told him was that it is not like that everywhere and that it was a blanket statement. He went ballistic. It is kind of funny to see people implode like that.

          • NexusPhan69

            Says the guy who replied to my 5 word comment with a 9 line explanation and a screen shot.
            Die hard verizon fan I guess. Defend them to the death!

          • NexusPhan69

            Oops wrong reply! I thought it was very clear than I was speaking only in terms of my experiences.

          • Adrynalyne

            Better than a Tmo butt boy who thinks because its good for him, its better everywhere else. Bend over some more, son, Tmo has some more for ya.

          • NexusPhan69

            Haha. How ironic that the guy with Verizon says that. I used to be you. Now I’m free and will have a brand new Nexus on release day every year. And save 50% while doing it!

          • Adrynalyne

            I suppose I could go to Tmo, if I like dropped calls and dead spots.

          • NexusPhan69

            I’ve only ever had dropped calls on my GNex on Verizon. Not sure who to blame for that. Never had any issues with T-Mobile. Ever. But obviously you wouldn’t know until you try. Good thing it only cost me (and anyone else) $31 for the first month to try with unlimited data contract free.

          • NexusPhan69

            Did I get you with the new Nexus every year for the same cost as Verizon changes you for a non-nexus every two years?! That’s what got me. Cause Verizon may never get another Nexus. And they botched my GNex situation. And I know you’re intelligent enough to like the Nexus line. Why else would you follow Droid-Life?

          • Skittlez

            Where are you located? j/w

          • Adrynalyne

            Tucson, AZ.

          • Adrynalyne

            Nice ninja edit on your original statement.

          • NexusPhan69

            I replied to Tony Stark. I meant to reply to you. I thought I caught it quick enough (it was literally less than a minute after I posted). Apparently not.

          • Skittlez

            i got 49 Mbps down in Miami Beach.

          • NexusPhan69

            I’m not fake. I type exactly what I would say if I was having a face-to-face conversation. Swearing and all.

          • Adrynalyne

            Retarded blanket statements and all too.

          • NexusPhan69
          • NexusPhan69

            Way to down-vote that you prick.

          • Adrynalyne

            Big words for a little man.

        • Justin Kos

          Where I live it smokes Verizon, however the signal doesn’t work in my basement :/ atnt works tho

          • NexusPhan69

            Ya I feel you there. LTE with the Nexus 4 on T-Mobile has been great. Building penetration makes it just as good as Verizon! So T-Mobile will get there eventually.

  • Rammstein

    At least AT&T can brag about taking top honors for customer service. Oh well, I’d take network performance any day.

    • Eldorath

      I honestly want to know how they’re rating ‘Customer Service’. I handle our corporate accounts with AT&T, and the customer service has always been nothing short of a nightmare.

      • NIGHTSCOUT

        I agree. I used to have mobile, and home service with AT&T. Talk about a bunch of confused service reps.

    • MicroNix

      AT&T and top honors for customer service?? Yeah, and I just won the lottery. That company’s logo should have horns on the top of the globe.

  • schoat333

    That’s why its so hard to leave.

    • NexusPhan69

      Trust me, it’s not if you’re paying the bills.

      • Daeshaun Griffiths

        hahaha, you got me to smile.

      • schoat333

        The only other decent carrier in my area would cost the same, so that doesn’t matter. (AT&T)

        • NexusPhan69

          That’s unfortunate. I feel your pain.

      • Mike

        That’s kind of a dumb assumption to make. Say you have Spotify and pay $10 a month, but another company that only offers music you hate has a plan for $6 a month, do you switch just to save a couple bucks? No. Just because something is cheaper doesn’t mean that it is necessarily the better choice.

        Personally, where I live, T-Mobile and Sprint both have terrible service, and everyone who I know that has either NEVER gets service unless we are outside. So why save $30 a month, to have no service or 4G and not be able to use my phone?

        • NexusPhan69

          Save $150 plus overage a month*

          • Eric R.

            Overage?

          • NexusPhan69

            Overage on minutes from the legacy 700 minutes a month plan. And no I can’t change plans.

        • Tony Stark

          True, but what if Spotify is $10, while the other music service is $6 and pretty damn good too? The choice gets much easier.

          • MicroNix

            Yeah, but we’re talking Verizon vs the rest here so that analogy doesn’t apply!

          • Tony Stark

            Yeah, you’re right. It’s more like $50 vs $6 lol

          • Mike

            That would be the only applicable time. But I’m sure for most of us that haven’t left Verizon left this isn’t really a choice. Trust me, if my area was blanketed in T mobile 4G I would switch in a heartbeat.

      • Skittlez

        speak for yourself. i pay the bills and unlimited text/data with 450 minutes and 5 fam/friends costs me $74. for an individual line, would you leave that?

        • Daeshaun Griffiths

          can i buy your vz account?

          • Skittlez

            lol how much?

        • NexusPhan69

          $74 each? As in you’re paying $370 a month? I’d have left that a year ago. That’s so much money. Unlimited talk, text, data is $200 a month for 5 lines at T-mobile. And that’s something you can actually still get today!

          • guest

            No it’s an individual line. He has 450 min. per mo and can add 5 people for free calls and texts.

          • Skittlez

            lol chill. 5 family and friends is just for the free mobile calling. i add their lines to the list and it’s free, but i don’t even use it cause i don’t make that many calls to exceed 450 min.

        • Tony Stark

          Wow, so how many phones have you bought off contract in order to preserve your plan? Shouldn’t you add that to the cost of your plan as well?

          • Skittlez

            surprisingly, the only phone i bought off contract was the thunderbolt, back when we didn’t know what the situation was going to be for 4G, and then i had an upgrade for the Gnex in December 2011. and i wouldn’t add that to the cost of my plan anyway since my other option is t-mobile pre-paid and buying phones off contract anyway.

          • Tony Stark

            But don’t forget that Verizon already bakes in that unsubsidized to their contracts ;) Fortunately for you, that’s not your case.

            You could always go post-paid plans with Tmo and pay $20 a month for your device.

          • Skittlez

            but do you get unlimited data with those plans? i’m ok with paying pre-paid. i like not being tied to a contract and i’d just pay the phone in full when i get it.

          • Tony Stark

            Everything at Tmo is now off-contract. Pre-paid, post-paid, everything.

            Yeah if you’re a heavy data user and cannot use WiFi for whatever reason, then I can understand that.

          • StevieJ

            I have the same plan as you with the same perks and pay $67 per month after taxes. Even if I pay full retail for a phone (which I will) I will still save a pretty substantial amount of money over a 2 year period. There’s no way I’m ever going to give up this plan voluntarily.

          • Skittlez

            exactly. we need a new nexus

        • Gibbs

          How is this even possible? Nationwide 450 = $40 a month, Unlimited Data = $30, Unlimited texting = $20.

          Or am I missing something?

          • Skittlez

            discounts and loyalties i got a while back. i have an18% discount for law enforcement and i have a $20 off data, making it $10 for data on top of the 59.99 plan,

  • NexusPhan69

    I hate you Verizon, I really do.