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New Nexus 7 Receiving Update to JSS15Q, Should Address Multitouch Issues (Updated: Fixes GPS Issue Too)

new nexus 7

The new Nexus 7 has had a couple of issues to deal with out of the gate that has most certainly frustrated early adopters. First it was a GPS issue, but more recently the focus has moved onto multi-touch issues with the device’s display. After pressing more than one finger on the display at a time, users were dealing with a screen-freakout that would leave the device useless for a short time.

According to a Googler who has been responding in an ongoing thread over at Google’s product forums, an update is rolling out that should fix the issue. The update, as has been reported by a couple of forums, is build JSS15Q, which is still Android 4.3. 

Here is what paulw had to say last night:

As a couple of you have mentioned, there’s a new system update that’s started rolling out for your Nexus 7s. This update does address the touchscreen issues discussed in this thread. If you’re one of the people experiencing touchscreen issues, please let us know how it’s going after you’ve received and installed the update.

Once we have the update file, we’ll be sure to pass it along.

Update:  Googler paulw has confirmed that this update should fix the GPS issues as well:

Thank you for your patience while we’ve been working on this. As Justin mentioned, there is a new over-the-air update for Nexus 7 rolling out now that addresses the GPS issue discussed here. We look forward to hearing feedback about your GPS experience after you’ve received the update.

Via:  Google Product Forums [2] | XDA

Cheers Rithvik and Justin!

  • bruce

    I just bought it one week ago. GPS does not work. The update did not fix my GPS. I returned it and am done with Nexus until they get their problems under control.

  • VicMatson

    Guy’s if you haven’t bought one yet, see this:

    http://www.gottabemobile.com/2013/08/30/nexus-7-2-touchscreen-issues/

    • A possible fan. . .

      thanks I found that very informative, and may answer my question. . . as I wait for a replacement.

  • A possible fan. . .

    The Nexus 7 I have had for 3 weeks worked perfectly with no issues. Then this update came along and I had not heard of problems and wondered why, or that perhaps there was a mistake – it already had Jellybean 4.3. I hesitated installing the update. Since > my touchscreen is LOUSY!, Often does not detect touch until many taps, or zooms and won’t return for no reason etc. I’m eady to toss it. . . can I revert to previous system?

  • waxsta

    Just got my Nexus 7 (2013) in the post. First thing I did was test multi touch
    using MultiTouch tester and YAMTT before updating to the apparent ‘fix’.
    Using three fingers or more makes the thing go crazy. I upgraded to the
    latest build (JSS15Q) and performed the same test. The issue still persists. This is quite upsetting :(

    • clinek14

      I didn’t have any issues before the update, but now I do. Very disappointed.

  • Opinionated_In_Bangor

    Still waiting on the OTA update…. ZZZZZZZZZZZZZZZZZZZZ

  • Kailyn

    When will I get this? I thought it was just something I did making the touch crazy, i don’t even use 2 fingers all the time, and it still does it here and then, it’s crazy. I’ve posted so many statuses to instagram and junk without intentionally doing so lol. I don’t know how to put the file from google (i downloaded it) onto my nexus, can anyone help? Thanks :)

  • mrpete987

    Well, now I’m having a problem with my 2013 Nexus 7 where the Netflix app won’t even start! I just get the error “Sorry we could not reach the Netflix service. Please check Network Settings to connect to an available network and use Netflix (15001).” This stinks.

    • http://theseonut.com/ Adam

      I have that come up every now and then. What happens a lot more often is the app just sits on the loading screen indefinitely. I can exit the app and still use the device, but there’s no way to get Netflix working again unless I do a hard restart of the device itself. I’d say this happens 75% of the time, so I just started using the iPad instead for Netflix.

      • mrpete987

        It seems that it was waiting for the latest build update. I finally got it delivered OTA, and everything is fine now. It’s just frustrating because it seems like this type of stuff happens when you REALLY feel like watching something!

  • WordFlicker

    This update didn’t fix my screen flicker,, my issue has been when playing words with friends. If I leave words, then come back, my screen flickers like crazy until I touch the screen, then the screen flicker stops.

  • Richard

    What about the endless rebooting and random freezing while using apps:
    http://productforums.google.com/forum/#!category-topic/mobile/android-devices/mG4JXaT-SHs1-25-false

    Does this update address those at all? I haven’t had any GPS or multitouch problems, but if this rebooting and freezing doesn’t stop soon I’m giving up.

  • Normenian

    Why does it roll put so slowly?

  • lardosardo

    Sometimes dude, you jsut gotta roll with the punches.

    Anon-Prime.tk

  • checazola

    The OG nexus 7 is also getting an update. Mine just got it.

  • VicMatson

    What about the GPS issue?

  • Rithvik Rao

    Kellen, the factory image has been posted if you would like to update the article: https://developers.google.com/android/nexus/images#razor

    Do I get a double cheers now? :P

  • p0k3y

    I got mine rooted, can I safely apply the OTA? Or will it even come up? I can look up XDA, but if someone has a quick answer, that would be great.

  • Nick

    I’ve got the multitouch issues, but I also have the random boot locks. The one where it stays at the X for minutes and minutes on end until you go through recovery and try again. That doesn’t even work sometimes and I just have to leave it alone for quite a while before trying to restart it again and then it works. There’s no data on the wifi version so I never use my GPS on it, hence not worried if they fix it or not on mine because it can’t follow me around like my GS3 does. If they can fix those other two issues then I’ll be one happy androider :-D.

  • droidrazredge

    I would have rather had them put more resources and fix the GPS flaw over the mutlitouch issue. You can live with the screen ghost typing and acting up but you can’t live without the GPS if you use it to navigate! This is better than having none of the 3 problems fix. one problem down two to go!

    • mcdonsco

      uhhh…maybe for YOU, I think most would like to be able to actually USE the device over getting a solid GPS signal…Wow

      • droidrazredge

        Not everyone has the multitouch or ghosting to the same degree and can use the device perfectly fine, but the majority of people can’t use the device in another way which is the GPS. It all depends how you use the device I guess. Some people may use it as a e-reader, some as a smaller laptop, other’s as a media player, or as a navigation device. Just by going through the Google product forums the only thing that could not be fixed by a factory wipe with the binaries,a clearing of the cache, or software calibrations was the GPS. Just like how you could not use the device how you wanted, I can’t use the device how I wanted.I’m glad your issue with the device is fixed, but the GPS is stiIll plaguing a lot of people.

  • Rithvik Rao

    Yeah! Finally got an honorable mention in the “cheers” section! :P

    • droidrazredge

      Yup it does feel good! I got mine last week :)

  • Donny Kong

    So when is the Nexus 7 review coming out?

    • DainLaguna

      Seriously!

  • rjbx

    I don’t have any issue with my Nexus 7, but yesterday it was right next to me and rebooted, wasn’t paying attention but I did an about device, and that was the build listed.

    • LionStone

      Aliens! :-)

    • droidrazredge

      You must be really lucky if you don’t suffer from the GPS not being able to lock or lose lock after 5-20 mins if trying to use the GPS. What store did you buy yours at and what is your Nexus 7 build date ?

      • Rob Patin

        My GPS wouldn’t connect until I installed the “GPS Status” app and rebooted. Now, the problem is solved regardless of what app I use that enables the GPS.

        I’m curious whether this solves your problems.

  • Joel

    Did anyone else have an issue with Netflix? i keep getting an error (15001). Will this update fix it? idk if its an issue with Netflix or Android.

    • Zargon

      I was having that problem this morning. I uninstalled the Netflix app and then after installing it again it works fine.

      • Joel

        I tried that, but that didn’t work either. Even did a factory reset and installed the app, but still shows that error.

        • Zargon

          Bummer :(

          • dan clarkson

            I have the latest firmware update but Netflix still gives the 15001 error. Have rebooted cleared cache removed and reinstalled but no joy. Come on Google great looking product but with no iPlayer or Netflix a major dissapointment

  • Unknown2124

    I think Sundar Pichai have some great strategies… Yo dawg, I heard you like upgrades….

  • Milind Shah

    That was quick from Google!

  • Tomen8r

    Nice work. Not available for me yet. Let us know when you have DL link.

  • Jeff Helget

    in somewhat unrelated news, I got my Poetic SlimLine case for my new Nexus 7 yesterday. Confirmed that it’s as good if not better than the one for the old Nexus 7. The more you know.

    • contagous

      I got mine yesterday also, and i love it. :)

      • http://www.droid-life.com Kellex B

        What! Mine is still in limbo somewhere. Damn. That’s awesome to hear though!

        • Good_Ole_Pinocchio

          Let me guess, you didn’t drop the. “Do you know who I am?” Line?

        • Opinionated_In_Bangor

          Mine is in a “Shipping Now” state.. Hopefully have it in the next few days

    • Steve B

      The one I got for the original N7 fell apart after 3 months. Are the newer ones any better quality or are they still a bit junky?

      • Jeff Helget

        I didn’t have any noticeable issues with the previous one I got from Poetic, besides maybe a little fraying on the edge of the cover, but that’s completely absent from this one. I like it so far.

      • legaceez

        I received mines yesterday. It does feel somewhat flimsy but the fit is perfect for the tablet.

        My only gripe is the top cover isn’t flush with the case and it’s some times hard to lift up because the part that does stick out is very thin. Hard grip or get your finger in there to lift it up.

    • JimmyHACK

      I decided to try the MoKo case first over the Poetic. Both look about the same and bother were super cheap preorders. Got the Indigo Blue this past Tuesday and a really great quality case so far.

      • Dexter Peterson

        I’m with you. I got the MoKo after looking at tons of cases, and am completely happy with it. Especially for the price, got it for around $6 on Amazon!

        • RAZR_FANN

          I also got the MoKo case, I think it was $1 + $5 shipping, definitely satisfied. Only thing I’ve noticed is that the sleep/wake feature locks the screen when the left side is touching the tablet, not the end of the flap where I thought it should be.

          • LionStone

            Asus also is releasing a nice case that is supposed to work with the wireless charger… but I checked last night on Amazon and it’s not released yet. It also of course, costs more than these we’re talking about. That’s why I got the Blurex so I can use it with the charging plate.

          • http://dmartin.org/ Dan Martin

            I’ve had the Poetic and an i-Blason case, and both worked with my Nokia Qi charging plate, without issue. I suspect charging will work as long as the case isn’t extremely thick. Metal cases might be an issue, but you don’t see many of those.

      • rjbx

        I also got the Moko case, was really surprised with the quality…Fits the N7 like a glove.

      • NexusMan

        I got the Moko too, and am still waiting for it to be delivered. I discovered Moko last year when I bought it for my Nexus 10 after seeing many bad reviews for the Poetic case for Nexus 10. I am still happy with my Nexus 10 Moko case (though the magnets have recently begun to come dislodged…I’m going to contact them and see if there’s anything they can do about that under their “Lifetime Warranty.”

    • NexusPhan69

      Hijacking comment. Just bought my Moto X.

      • Matthew DiGiacomo

        Moto Maker isn’t available yet…

        • NexusPhan69

          It just worked for me. There is the off contract 32GB price.

          • Matthew DiGiacomo

            Really? What link did you use

          • NexusPhan69

            http://motomaker.com/designit

            It’s not working going there now tho… Also, it got hung up on processing order. I guess I got a lucky preview!

      • BiggiePhat

        If that’s the off contract 32gb price. No thanks.

        • NexusPhan69

          It almost certainly is. The free previews that the press got didn’t even get an option to select 32GB where I did. It blocked out the custom engraving. Shipping time was estimated at 6 days.

        • DainLaguna

          Is it appreciably more than any other 32gb off contract phone?

          • NexusPhan69

            No but it’s appreciably lower speced.

          • BiggiePhat

            for what the Moto X is in terms of spec. Yes its overpriced off contract by about 230 bucks.

      • DainLaguna

        Damn. Classy sir.

        • LionStone

          Yea, that blue looks nice!

      • droidrazredge

        I really like those colors!

        • NexusPhan69

          Thanks. It’s so much fun to play with. I could go forever. It’s still sitting in my cart. Haven’t decided if I want to try and place the order or not.

    • circuspeanut

      +1 on the Poetic case.

    • Detonation

      Got mine on Monday. Fits perfect and the auto wake/lock works great. Only complaint is the inner felt liner smells awful.

    • LionStone

      My Blurex Ultra Slim case came in too, but I have to go pick it up at the house so I don’t have it yet…

    • Cubanito1967

      Good to hear. I ordered mine yesterday.

  • http://randomphantasmagoria.com/ Shawn

    Excuse me while I go spam the check now button.

    • bozzykid

      Of course the check button does nothing in Android. One of the hidden “features”.

      • http://randomphantasmagoria.com/ Shawn

        I know. I was being facetious. ;)

      • Daniel J. Peters

        Is this true? Just like the ‘door close’ button in an elevator? Cheesey…