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Verizon Pulls Latest Galaxy S3 Update After Reports of Connectivity Issues, is Working With Samsung on a Solution

Galaxy S3 VRBLMD3

The latest update of VRBMD3 for Verizon’s Galaxy S3 variant was supposed to be one of its biggest to date. With new features like Multi Window, the device was finally joining its brothers and sisters on other carriers, even if it was a few months late. But as the update went out, reports of problems began almost immediately. In fact, we wrote up a report after a handful of readers all expressed concern over poor connectivity issues post updating. We were seeing 4G LTE connectivity disappear with no way to make it return. As you can imagine, the experience with a device that is struggling with connectivity is not the most pleasant. We’re talking incredibly slow data speeds and massive battery drain. 

Users have continued to hang out in this thread, updating the community on their situations. Some have gone through multiple replacements devices, all of which start out fine until the new VRBLMD3 baseband update has been installed. Then it’s back to connectivity problems and battery drain.

Thankfully, Verizon’s support teams are now fully acknowledging that the update has been pulled because it can “cause poor to no signal.” At this point, there isn’t a solution, however, they are working with Samsung on one.

galaxy s3 update pull

In the mean time, it may be worth looking into a replacement since there isn’t a simple solution for rolling back your device to a previous build. Assuming Verizon will comply and give you one, the update won’t be pushed to your device, so you can enjoy it until they can come up with a fix.

  • Joseph Ricci

    Took mine back to out of box stock and did all updates since this crap update was pulled down. Working perfect again!

  • Ike Bunce

    For those of who did get the dreaded VW update…
    I figured out that if you want to use a wifi signal then you must shut of mobile data and vice versa. If they run together at the same time one will connect and the other will continually search for a signal which in turn will prematurely drain your battery. I have not had any issues with getting a signal or having a battery problem since.

  • Dan Bolduc

    VZW rep just informed me that a fix shoudl be rolling out in 24-72 hours…

  • Chris Hollenbeck

    I know people have posted a lot of quick fixes out there but not had any positive results.

    After messing around these two things worked for me:

    1- When you drag down your top bar de-select the “Multi-Window”.

    2- Settings, manage applications, select “all”, then click on “Caller Name ID” (it was all the way to the bottom of the list for me). I cleared the data, force stopped and then disabled.

    I can’t say this will work for everybody but it did work for my phone. I I did lose the tray on the side for some reason, better never used it anyways. t’s not 100% but way better than it was.

  • WarrantBuffet

    I’ve just done a reset my s3 to factory setting and jelly bean update isn’t prompting. Could this be the reason for it?

  • Rajesh kumar

    Loo speed for net . Bettery is no good .some feature
    Not proper worked. Atleast iam not happy with samsung
    Phone galaxy s 3 .company prestige is down for me & my groups

  • Andy

    I called verizon and they are sending me out a new S3. Lady told me dont update it to the newest version. ha

    • braves

      They will send you a Certified Like New

    • jensen

      I spent 2 hrs. on the phone with them last night, at 1st they said the upgrade didn’t exists, then finally talking to tech support, she told me just to wait it out, and go buy a phone charger…

      • Andy

        A phone charger? I don’t get it…

  • Dan

    My phone was totalled. verizon replaced my phone after a short tech session.

  • PrDawg

    We saw it the first day. If rooted and unlocked just flash the Mb1 Modem and TZ and back in business till they update.

  • Jordan

    Funny thing – I called Verizon today and they said the update was solely Samsung’s responsibility and that they do not push out OTA updates or have anything to do with them. Looks like they’re going to be really hard to work with if you request a new phone.

  • Bird

    Personally, I am astonished that Verizon could even call anything an update when the network lacks the capability of allowing users to be able to disconnect one caller and remain on the line with another caller during a conference call. I can monitor my home on my cell phone, manage my FIOS account and DVR, do almost anything I can do on a computer from my cellphone, but I cannot manage a three-way call????? I switched from AT&T to Verizon wireless thinking that the network would be just as if not more sophistcated as AT&T network…HUMONGOUS MISTAKE…I am almost ready to pay the early cancellation fee just so I can manage my calls the way I want to manage them, shaking my head at you Verizon, you dropped the ball and lost the game on this one

  • Ashlyn Erin’s Memorial-Website

    I have verizon and I have very few verizon apps that come standard. If VZ doesn’t want to do OTA updates is to give VZ a change to get all Droid Razr phones on scale with the other eroid phones like Samsung, Huawei and Sony etc.. since VZ has a vestated interest in the Motorola/Droid Razr Line

  • chapman1969

    I have read if u turn on the wifi on the gs3 for about 30.min it should get the signal back. So I have tryed it and my 4g is working again so I wanted to let everyone know so give it a try I hope it works for u it did me

  • jm33561

    called Verizon support. I’ve noticed LTE signal issues, text messages failing to send, not getting all my text messages. They had me pull battery and sim card. That got my phone to “work” for now. No ETA on fix. Got a $10 credit for now.

  • Doug

    Would a factory reset fix the issue

  • David Gray

    I honesty believe vzw hates Samsung

  • McDroid

    There’s a post in this Verizon Forum thread about rolling back the ota update:

    https://community.verizonwireless.com/thread/799719

  • Steven Elliott

    I haven’t seen anyone say this, but if you are rooted and want to keep the update, flash the old radios and you’ll be ok. I had issuess with data while driving. Once I flashed those, I was all set.

  • UrEyesIn

    how about just update to 4.2.2 and be done it, comprenede?

    • Uk2usadan

      @SamMobiles: Samsung delayed 4.2.2 for Note II and S III. Reason new TW for S III and Note II.

      We might be waiting some time as the touchwiz is messed up on 4.2.2

  • Aardvark99

    Oh great, *marketing* is aware of the solution and is working with Samsung on a solution. MARKETING?! Maybe they do the testing too?

  • Sean

    What is the app that saves all of your phone settings so when I get a replacement phone I can get everything back the way it was…?

  • Alix8821

    Solution = Bump next update to 4.2.2

  • Tommart

    I am experiencing the massive drain issue. I am getting about half battery life. Bought a new battery but that did not help other than give another backup battery.

    Was wondering if this was done to force me to buy an S4. :)

  • Kevin McDole

    Verizon, the always late network.

  • viewthis66

    my phone was so bad after the update, and being that i can’t uninstall the update, Verizon replaced my phone… the new phone with the update works better than the one i returned, but still has signal issues.

  • Itchy_Robot

    After the update, my battery drains twice as fast if not faster, the phone takes for ever to connect to websites in some locations, and the phone is hot all the time when I am using it.

  • Jimneezy

    “whooops”, almost forgot VZ Navigator

  • bananatroll

    I guess Samsung fans just love punishment or something? Why do you keep buying this plasticrap from south korea over and over again, all the while knowing the last rendition had connectivity issues? Knowing how Verizon is already bad enough with timely updates, which is only compounded by Samsung’s poor radios and software support?

    It happened on the S3.

    It happened REAL bad on the S2.

    It happened on the GS.

    It happened on the GNEX to embarrassing proportions.

    The company is widely known for poor QC, terrible radios, and a generally thick and slow android experience.

    They make no qualms of attempting to hide Android as much as possible with TouchWiz, while shamelessly copying iOS icons to T.

    They manufacture shoddy, cheap devices with major issues in durability, reception, GPS function, and poorly assembled kernels.

    There should be a nice big link on the front of DL that says:

    “SAMSUNG?”

    which leads to the countless articles and news like this one reporting on yet another poorly built and executed phone.

    I feel sorry for Samsung fans. You guys seriously do not know better, and I hope one day you all wake up and stop buying the shi*ty, terrible, no good excuses that Samsung calls a smartphone.

    These are not smartphones… These are a pain in the a*s!

    • JoshGroff

      I’m going to give you an upvote for posting what quite honestly needed to be said. Samsung is not perfect, nor are the other major Android OEMs. ASUS has internal memory issues, HTC has bugs galore, Motorola has actually improved, but was one of the worst in terms of getting updates out, and then when they released them, they were often buggy, I don’t even think LG knows what an update is.

      I buy whatever has the best hardware and is fully unlocked, I trust the dev community for my updates because most of the time, they are more stable than what the OEMs roll out.

    • Jimneezy

      Please what do you suggest the people do then?

      • bananatroll

        I was simply bringing up the idea that consumers have a choice, and Samsung’s mobile devices are typically a poor one. Having owned samsung’s phones before, I know how easy it is to fall for the slick marketing, and constant references to “standing out” from the ‘Apple’ crowd…

        Samsung does not present any ingenuity over companies like apple and motorola. Their translation of Android is cheap and gaudy, and their build materials are no where near the level of other OEMs. Nearly every single one of their Google based devices has had major problems with radios, GPS, and in the case of Verizon even functioning as a phone.

        Even chinese companies like ZTE and Huewei, make better quality phones than Samsung.

        My point is mainly this:

        Samsung suckers people in with their hype and marketing just like Apple does. But their product is not even close to the quality that cupertino brings to your pocket. Its miles from the water resistant metal and kevlar that moto produces, or the unibody aluminum that HTC uses.

        I’ll take all the shots I can at Samsung because nobody else is going to. Their mobile devices suck air, and its just a matter of time before the general public starts to realize it.

        http://www.androidpress.com/least-reliable-smartphones-revealed-galaxy-s3-most-fault-prone/

    • kebowlin

      I’m guessing you are an apple fan, you do know Samsung manufactures a large portion of the parts that go in to the iPhone.

      • bananatroll

        Apple does make an excellent product. However, my preference lies with the AOSP experience. If it ain’t broke don’t fix it!

        Samsung is good at a lot of things in the tech industry. They manufacture some of the best components that go into every thing you can imagine – and at a scale that is massive considering how they manage to keep the QC so high.

        Excellent HDTV’s, monitors, cameras, etc,.

        Unfortunately this does not translate into their Android devices, as mentioned above. They just don’t know when to leave well enough alone.

  • SrCumbersnatch

    So uh… so much for the long approval process Verizon has.

  • Prestige27

    Funny, I had a Verizon S3 with a cracked display when I did this software update. I cracked it a few weeks prior, and was contemplating if I should do an insurance claim or keep it. Before I start reading about the issues, I decided to do a claim. Then when I get the replacement device, I tried to update the new one, and it wouldn’t allow me to. Then I read about the LTE issues. So I guess I lucked out. I hope they fix the issues and re-launch the update, as I enjoyed the new gallery, camera features, and the Multi Window. Any idea if and when VZW may re-launch it?

  • bananatroll

    Samsung and poor connectivity in the same sentence, are like peanut butter and jelly sandwiches… They belong together!

  • Dongwenal

    Samsung and Verizon did not fix connection issues on gnex.

    • schoat333

      The gnex was due to hardware, and never did get good reception. The galaxy s3 is clearly a software problem.

  • lye

    Yeah this has totally been happening to me. I was wondering wtf. I’ve never seen anything like it. So annoying.

  • Ryan

    Samsung made and released the update yet no one blames Samsung only Verizon. They should have caught it ya but cmon ppl dont be so blind to not point the finger at sammy.

    • EJ25

      I agree. Samsung made the update and this shows that no one is perfect. Verizon should up their game with these long updates though.

    • btod

      Verizon is absolutely to blame for this. Yes Samsung is responsible for the issues but if Verizon truly tested their phones on the network like they say they do, this should’ve been easily discovered. To say you delay updates due to long rigorous testing and then have something so blatant fall through the cracks is ridiculous.

    • http://twitter.com/savagejeep SavageJeep

      This update is up and running on at least 4 different carriers that I can think of, (ATT, Sprint, T-Mo, US Cellular). Sounds like Big Red is to blame.

  • dpn982

    I have not seen any of these issues. Connects to 4g fine, drops down to 3g if not in lte area, then back to 4g if available no problem.

    • r0lct

      One would think if it is affected everyone they would have caught it before release so I’m not surprised some are OK. Unless they have lab chimps running the approvals.

    • Jonathan Isenberg

      Hmmmm…. this guy sounds like a Verizon rep…

    • JHO5

      Both my wife’s and my S3’s were fine with the update.

    • http://twitter.com/savagejeep SavageJeep

      Wife’s ran fine until this week. Had a solid week with the update and just last night was experiencing problems.

    • PrDawg

      Shows up in low signal fringe areas. If would have checked the dBm signal in Settings /aboutphone/status before and after update would see the difference in high signal area.

  • Blue Sun

    What is Verizon’s excuse this time? I understood that previous delays in software (for other devices) due to testing. Clearly Verizon dragged their feet on this one & still did a marginal job on the test end.

  • Velhym

    I don’t understand how Verizon can excuse or defend their “strict and thorough” review standards for updates when something like this comes out.

    • michael arazan

      the “Vigorous Testing” is to make sure all the bloatware works smoothly, the rest they could care less about, as long as it doesn’t bring down their network, because we all know how cell phones are known to do that, especially if you unlock, root, and add roms and side load apps

      • LiterofCola

        Ah yes, another Verizon bloatware joke.

        • radiohead14

          until these carriers stop with this nonsense.. i welcome all these jokes.

    • T4rd

      Yeah, just as Michael Arazan alluded to, those “review standards” are just an ongoing joke people made up to make fun of Verizon’s ridiculously slow update/OTA process. The real reason they take so long to update the phone is most likely because they drag their ass getting the updated bloatware apps in there.

      • Detonation

        There’s probably some politics to it as well. “Maybe if we hold out on this update for long enough, people will just buy a new phone instead”

        • flosserelli

          Exactly.

  • Open1Your1Eyes0

    Just an FYI for everyone there IS a way to roll back to VRBMB1 (previous OTA): http://forum.xda-developers.com/showthread.php?t=1974114

    You’re welcome. :)

    • PrDawg

      HaHaa. You kidding me Open. We did that first day. lol

  • dannyg74

    I had a gs3 since they came out and have always had a signal problem especially at my job where I needed to keep in touch with my family the most, then I got the update and the problem got 100 percent worse. ( if that’s possible). I had no 4g or 3g, could not send texts or receive phone calls without a signal booster.I called Verizon and they actually sent me a droid dna of which, besides giving up memory, ( I had 64gb total compared to 14gb usable) I can actually do basic things like make a phone call. Everything else works good as well. Hope that HTC one comes out sooner than later.

  • Zach Armstrong

    Just another reason to leave Verizon

  • Detonation

    “Create Tickets: N” “Transfer to Tech Support: N”

    So are they not even giving replacements? They expect you to just use a defective phone for the weeks it will take them to release a fix? I bet they try to up sell you to a GS4.

    • gingerhead2

      I went to the corporate store after the update killed my GS3 reception. They ordered a new phone and I have it now. It is a Certified Like New that evidently was sent back because it didn’t work for someone else. I had a phone that was working fine for over 6 months and had no problems. Verizon screwed up that $650 retail price phone and wants me to take one that previously had problems, now Certified by the same team of turkeys that killed the original phone. It should be Screw Them and the Fat Pony they are riding on. I want a NEW GS3 for FREE or a NEW GS4 at modest cost to me.

      • Detonation

        Replacements are hit and miss, espcially the longer a phone has been out. Back before my roming days, an update screwed up my mint condition OG Droid. After a handful of replacements that were all worse than my original phone, they gave me a CLNR Incredible. That thing died a few weeks later and I demanded a new phone, even if it was an OG Droid. They said they couldn’t do that but gave me a CLNR Droid X, which had only been out for a few weeks, so I probably just got a returned phone. That phone is still going strong today (as just an alarm clock now)

  • Matt

    Gee…I thought it was just my phone or the local cells acting up. Good to know it wasn’t just me.

  • Rick Ross

    this would never happen on an Iphone.

  • Travis

    This is why I’m leaving Verizon despite my grandfathered unlimited data plan. Verizon takes longer for phones to be released, and once they are released, they take longer than everyone else for updates as well. And development is harder on their phones too because of CDMA. I can’t deny they have the best coverage, but it has just grown too frustrating being a hardcore mobile user on their network.

    • Corey Hedberg

      I could not agree more with Travis. The countdown to September is on for me.

      • Blue Sun

        August 25th for me…

        • lembowski

          June 17th here

          • nvitone23

            December :(

        • jeaniiilynn

          December 2014…I’m so screwed. I should have known better.

    • KleenDroid

      Goodbye guys. Good luck with whatever plan you get elsewhere.

      I never used to be a huge data user till I got a couple S4’s. Since getting them a couple weeks ago my son has used 22 gig and I’ve used 14 gig.

      In other words I think I will stick around and keep Verizon.

      • Blue Sun

        I hope your Verizon experience is a good one. Enjoy the data usage while you can & don’t take it for granted. We all know Verizon is trying to find a way to eliminate unlimited data with causing a mass exodus.

        • Justtyn Hutcheson

          The only way to do that is through their partnership with Comcast, who recently joined an alliance that covers the use of millions of wifi hotspots around the country. If users were given free unlimited access to those without any hassle (the device auto-connected, authenticated, and switched without any user input), then people in areas that have that service would likely stick around. Though, I’m sure a fair number would leave just on principle.

      • Colin Huber

        22 GB?? Does your son literally eat data?

        • Ian Smith

          lots of porn

      • flosserelli

        VZW will eventually push everyone onto tiered plans. Its only a matter of time. And when they do, I will say adios VZW and hello T-mo.

    • http://www.mybloggityblog.com/wordpress/ James

      They took away my grandfathered unlimited data plan when I switched from my Thunderbolt to the Galaxy Note 2. I can tell you I regret sticking with Verizon and not telling them to shove their phones where the sun doesn’t shine.

      • CasperTFG

        Was your Note 2 subsidized?

        • http://www.mybloggityblog.com/wordpress/ James

          Yes it was and I knew that by doing so I’d lose the grandfathered plan but it’s still ridiculous considering the contract I signed allowed for a 20 month upgrade. I used probably 4GB average and now I’m stuck with 2GB and a steeper bill.

          In my simple peasant mind if services are taken away because they’re allegedly too costly for the service provider then my bill should go down, or at the very least stay the same and not up.

          • jboogie1289

            How did you get “stuck” with that amount?

          • http://www.mybloggityblog.com/wordpress/ James

            Because the thought of paying $70-80 for 4-6GB made my brain hurt. I was paying $30 for unlimited data.

          • bkosh84

            You can only blame yourself for paying for overages when you could easily just bump yourself up to a 4gig plan (which I imagine it would be cheaper in the long run.. No wireless company would charge LESS for overages compared to their plan pricing)
            I had a 4 gig plan with AT&T and my wife and I went over it every month until I realized we were paying more in overages than we would if we just bumped up to the 6 gig plan..

    • Bird

      I could kick myself for switching from AT&T to Verizon

  • landon

    Damn it now I have to ODIN again :(

  • Gilbert Estrada

    This never would have happened on an HTC phone. Mostly because there wouldn’t be an update sooner than a year after release, but my point stands.

    • Nowde1973

      @σρєη1уσυя1єуєѕ0 му ƒяιєη∂’ѕ єχ-ωιƒє мαкєѕ $79 αη нσυя ση тнє ιηтєяηєт. ѕнє нαѕ вєєη συт σƒ ωσяк ƒσя єιgнт мσηтнѕ вυт ℓαѕт мσηтн нєя ιη¢σмє ωαѕ $21307 נυѕт ωσякιηg ση тнє ιηтєяηєт ƒσя α ƒєω нσυяѕ. gσ тσ тнιѕ ωєв ѕιтє αη∂ яєα∂ мσяє­ ­http://makesuptosixtyfivedollarsperho&#46qr&#46net/kkEj

    • n900mixalot

      Touché my friend!

    • chad

      I see what you did there but never forget the thunderturd and it had an update which rebooted my phone 30-50 times a day. Took half a year to fix it also.

    • HitokiriX

      Tell that to people who had the One S

  • KrispyKrink

    After the update my GS3 not only lost 4G with battery life down to nothing, but this sucker gets super hot now. Requested a replacement with VZW and was told no. I think the best thing to do if you want to stay stock is Odin back to the previous build.

  • Nick Sarafolean

    If there’s one good thing about the update, it’s that it finally forced me to root.

  • shawn

    too little to late for those who already got it. the 4g drops and stuff is piss poor right now. better get the fix out fast

  • RAZR_FANN

    Users have continued to 283 Comments?

    • http://www.droid-life.com Kellex B

      Stupid Disqus changed the text in my link. Fixed. :P