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HTC Employee: “Sorry About the Thunderbolt in General”

htc thunderbolt

The HTC Thunderbolt is largely thought to be one of the most disappointing, frustrating, and disastrous smartphones of all time. It was released as Verizon’s first 4G LTE device, so you can imagine how much attention it grabbed from the tech universe leading up to and after its arrival two years ago. In fact, we hypebeasted the Thunderbolt for months after it was first unveiled at CES in January of 2011, followed by non-stop coverage of it for a lengthy period of time after release. Unfortunately for HTC and those who bought the phone, the phone struggled to become anything but a nuisance as software delays and poor performance tarnished any sort of positive life it once attempted to live. 

But this isn’t news to any of us. The horror stories of life with the Thunderbolt are well-documented throughout this site and others. The Thunderbolt experience was so bad, that some readers have admitted time and time again that they will never buy another HTC device, no matter how good the reviews on them are. Strong words, very strong words. What if HTC was willing to sympathize with you? Would that change anything?

According to an HTC employee who has been on the prowl over at reddit for the last few days answering questions and providing support, his company feels your pain. Reddit user “Erick_HTC” who very well could be Erick Nielsen, because he introduced himself as someone who works at writing up troubleshooting guides of devices and supporting users who report issues, wants to say “sorry about the Thunderbolt in general.” He admits that the Tbolt was a “difficult project” and that he understands why you feel the way you do, but wishes “we didn’t destroy your trust.”

Erick hopes that you will give them another chance because they are doing “much better” now, though, something we can attest to.

Refreshing to see someone from a tech company express their true feelings, even if they aren’t a part of their PR or social media teams. I can imagine that plenty of their company workers feel similarly, yet aren’t in a position to share those thoughts. Reddit to the rescue!

So what do you think, Thunderbolt owners – will you ever give HTC another chance?

Via:  reddit

  • Buzzy42

    Bought the Thunderbolt Day 1 because I wanted to make sure I was grandfathered into unlimited 4G (and had a lot of travel plans that year and wanted a good phone with fast internet) and have to say, I’ve never fully understood the full fledged hatred for the device. I do think there was a WILD build quality difference as some people had nothing but problems, and others just had the standard Bolt battery life quirkiness. Is it perfect? Absolutely not! But it was a 1st gen LTE phone and I think when you look at what else was released before unlimited data went away, it was absolutely the best choice available on Verizon. I’m still using mine (although now on Santod’s Jelato ROM [with almost all Sense ripped out]) and still relatively happy with it– sure I wish the battery life was better, or it was faster, but given the situation I was in 2 years ago when I bought it it was my best choice and has served me pretty well. The extended battery is still getting me through 1-3 days per charge depending on how heavy I use the phone and with a custom ROM the phone runs better than ever…

    It’s funny as I very specifically wanted to keep with HTC as in 2011 they had the reputation for being the best with updates, and even though it was VERY slow we did indeed get all the way to ICS, whereas most of the “peer” phones never did. I can’t say I thought HTC handled it as well as could’ve been but I definitely don’t feel burned by HTC the way it seems like a lot of Bolt owners do.

  • Frank Fiorta

    Had the Thunderbolt, bought the Rez, now on the DNA. Still love me some HTC.

    • NemaCystX

      Every Company has their “ugly” duckling, not every device is going to be perfect, especially with how the ThunderBolt came to be. It was NOT meant to be a 4G phone

      • trwb

        Fasicinate, Bionic, Revolution and Xperia Play all agree with this comment. Also notice how these ugly ducklings are all Verizon phones.

        • yungqb7

          I’m still using the LG Revolution and I can never get a LG phone ever again. ~1 more month for the GS4 :-/

        • http://twitter.com/add119 adam

          I have to disagree even bionic is it got from 2.3.5 os to 2.3.6 os,4.0 os.4.1 os

        • http://twitter.com/add119 adam

          xperia play well said and lg revolution was garbage

        • http://twitter.com/add119 adam

          Samsung fascinate 2.1 os,2.2 os,2.3 os. Tmobile didnt even update galaxy s original beyond 2.2 os from 2.1 os

        • Mike Weisbarth

          Kinda to my point in another post. Verizon does not play nice. Too much control over the manufacturers of the phones.

        • zombiewolf115

          hey the bionic was redeemed and moto gets that at least

        • Silver Veloz

          The Droid Bionic has had many lives that other phones can’t compare. How many phones can you name that was the first dual-core phone on the LTE 4G Verizon network that went from Gingerbread to Ice Cream Sandwich and now, Jelly Bean. The Bionic may not go any further, but it hung in there longer than anyone thought.

    • https://www.facebook.com/aaron.williams.125 Champion1229

      Honestly the Rez is what the Thunderbolt should have been!

  • Alfredo Manuel Gonzalez II

    Not good enough getting the S4 instead of HTC One!

  • duke69111

    I’ve never been an HTC user, but I almost bought the Droid Eris over of the Moto Droid; collusion adverted. After hearing all of the stories on the Eris and mostly the Thunderbolt, I would have a hard time convincing myself to buy an HTC device.

  • beyeg

    My Thunderbolt was an awful experience of smart phone ownership. I passed on the HTC DNA when released and even hearing how great the HTC One is, I will most likely move on the the Galaxy S4. (Assuming the rumors are true that the HTC One even makes it to Verizon.

    It would take more than a “my bad” from HTC for me to change my mind. It would take a heck of a bone thrown our way to compensate for the disaster that was the Thunderbolt.

    • http://profiles.google.com/allen.j.yates Allen Yates

      Well, I’m sure the GS4 will be an excellent phone. However, I’m a former Thunderbolt user and current DNA owner. There’s not even a comparison between the two. The DNA is what the Thunderbolt was hyped to be. I’m sure the One is even a bit better.

      • beyeg

        Did you have any nervousness going from the T-bolt to the DNA? I really dislike the use of the botton on the GS4 as well as touch wiz – but I want a phone that I know will be supported for 2 years and I am just not sure that I trust HTC as much as I trust Samsung right now. My wife has a GS3 and has a great experience with it.

        • http://profiles.google.com/allen.j.yates Allen Yates

          Yeah, sure. But I need Verizon’s coverage for my job, so it was down to the DNA, GS3 or RAZR Maxx. The latter two were aging, and I don’t particularly care for physical buttons.

          I still have some reservations about how many updates the DNA will get through its life. But I will say that the out of box experience is so much better than the Thunderbolt, I’m not sure it matters. I could use the stock software for the next two years and probably be okay with it.

  • Jason Bittner

    I finally replaced my Thunderbolt at the beginning of the month. got a note 2 and unless some serious changes happen at HTC (proven track record of updates and releasing source, as well as the removal or toning down of sense) I for one will never buy HTC again.

  • http://www.facebook.com/profile.php?id=10602828 Mike Hilal

    Up until the oneX, the same could be said about most HTC phones.

    • NemaCystX

      the OG DROID Incredible was the best phone I ever had

      • http://www.facebook.com/profile.php?id=10602828 Mike Hilal

        smh

  • Chuck Peebles

    I bought 2 tbolts on launch day March 17th 2011 one for me and one for my wife. The tbolts were so bad she used to call me from coworkers borrowed phones and curse me because her tbolt was dead. I’ve had a gnex and a note 2 since then, she’s had an iPhone 4s and an iPhone 5 and will never go back to android.

  • wagner

    I think they should release the Thunderbolt 2. Given HTC’s ability for naming schemes it sounds about right!

  • http://www.facebook.com/bertman5050 Robert Lamb

    I swapped to the T-Bolt back when it first came out, and boy did I regret it! Really hated that POS, then I found a great deal on the Galaxy Nexus, and fell in love. Had an S3, and again fell in love. Got a Note 2, and regretted it after a few weeks. Size was my only complaint. Currently on a Droid RAZR till May 30…got my S4 pre-ordered from the best network available :)

    • Vince

      The GNex vs the Tbolt was night and day different. I Love my GNex and seriously consider the S4 except I would prefer to get a phone without Touchwiz (but I use Nova now anyway so once it’s installed, Touchwiz is a moot point). I liked it so much that I looked for another good deal on a GNex to trade my wife’s Droid 3 for it so we’d both have the same phone and even my wife likes it. I really like the FEEL of the HTC One over the S4 but I like different aspects of both phones. Since I want to keep my unlimited data, whatever I get has to be REALLY worth it since I’m going to have to pay through the nose for it. HTC COULD sway my hand though if they would give me a really great credit for a “Tbolt Loyalty” for that phone that’s sitting on my dresser.

  • Jeremy Case

    After a droid eris, droid incredible, and a thunderbolt I have learned my lesson HTC never again.

  • Havoc70

    Loved my Incredible and Incredible 2, and my Tbolt wasn’t that bad, except battery life and occasional reboot. So yea i would be willing to give them another shot but the phone would have to have mind blowing specs.

    • David Dudovitz

      I was upset that while the flaming turd that was the Thunderbolt got ICS, the Inc2 never did (I upgraded it to JB myself). That said, I now own a DNA.

  • jb

    A simple statement like this from HTC would have at least made me not hate them. A decent trade in value for my Thunderbolt might have convinced me to try the DNA. As it is, no go. Forever

  • http://twitter.com/kderentz Kristopher Derentz

    Nope … not till they release it with stock android. The Thunderbolt was the WORST Android device I have owned followed up by the Samsung Droid Charge.

    • http://twitter.com/KharyTheCEO Cam Newton

      I bought the Charge 7 days prior buying to my Tbolt because the Verizon guy convinced me that the Charge was a better phone. Easily the worst week of my life.

      • Anon

        Umm…I’m gonna reply with this.

        • Anon

          Errr, this.

          • Anon

            Aaand, since pictures aren’t coming through, I’ll just say that if that was the worst week in your life, there’s a few starving children in Africa that would love to be you.

      • http://twitter.com/kderentz Kristopher Derentz

        The Charge was garbage as well, but at least it held LTE and the battery would last more then half a day.

  • dm33

    Nope. Hated the phone and the overall experience. Jumped ship to an iPhone 5 and love it. No HTC for me in the foreseeable future.

  • http://www.facebook.com/nathanielnewmanmusic Nathaniel Newman

    I would say Motorola did the same with the Bionic. At first the Bionic was total trash. But NOW it’s on JB and working great. (I know I have a Bionic and a Razr Maxx HD)

  • Ryan Clayton

    Nope….never.

  • kkloster

    I’ll always carry a torch for HTC because of the Nexus One.

  • http://www.linkedin.com/in/adamalter Adam Alter

    Finally talked my wife into leaving Apple to try Android and we picked up 2 TBolts on release day. The problems were WAY beyond new release bugs. I kept assuring her they would send a software update to fix everything. 6 weeks-ish later, she was ready to shoot me. Sold it on Ebay and went back to Apple.

    I’m not one to hold a grudge, but I’m unable to get over this lol… That stupid phone rebooted so many times on important phone calls, texted the wrong people, and had insanely bad batt life on LTE.

    • niuguy

      I persuaded my girlfriend and HER DAD to get the Thunderbolt. I haven’t heard the end of that one. The kept the faith though and she’s a very happy Galaxy Note II owner and he is going to buy the Verizon Galaxy S4. I’ve actually went back to HTC with the One since its not at all “droidy” like the Rezound.

    • itznfb

      Myself an quite a few of my co-workers got TBolts on release day. We all had great experiences with ours. Other than one person that had a bad battery. Quick exchange at the store took care of that though. Unfortunately a lot of TBolt users were in areas where there was no 4G or poor 4G coverage. People ignorant of how the phone actually worked mistook that for poor battery performance and it became one of the most widely reported issues. Even though it was a non-issue. Turn off the 4G radio and the battery lasted days. I live in an area that was blanketed with 4G on day 1 and our TBolts lasted two days easy between recharge.

      • http://twitter.com/Rkahla Rob Kahla

        No, just no. It wasn’t user error, the phone was/is garbage, end of story. The battery life is gawd awful, the software was worse. Congrats on getting one of the few that worked, but you are they big time minority. I’m in the boat of NEVER buying another HTC product after my 2 years with that phone. It would take something really innovative to even look there way at this point.

        • nycolonopyl

          my co-worker’s sister-in-law makes $83 hourly on the computer. She has been fired for nine months but last month her check was $18612 just working on the computer for a few hours. Read more on  Zap22.c­om

        • SA_NYC

          I have to agree with Rob. itznfb, interesting comment. I was never a T-Bolt owner myself but a good friend of mine right here in Manhattan (excellent LTE coverage) is (still, amazingly) and actually generally really liked the phone but said battery life was beyond terrible. As the (still) owner of a terrible-battery-life GNex (and I keep mine on 3G at all times, thank you very much), which came out a full year later or whatever, I can’t imagine how bad the T-Bolt must have been in this regard. So to her that it would last two days on a single charge (something that to this day is unheard of outside the Maxx) is…surprising.

      • Ben Cruz

        I’ve been watching over the past 9 months or so as the negative hype about the T-Bolt has risen to fever pitch. Web bloggers and journalists have jumped on the bandwagon and created a mythology about the T-Bolt that did not exist in the first year of its life. Were there problems experienced by some users (pre-ICS)? Yes. Were battery life expectations too optimistic? Yes. Was it a total disaster? No. Not by a long shot. It was a darned impressive piece of mobile tech for being the first of its kind – 4G. Go back and read the expert reviews from early 2011.

        Mine is just a couple of weeks over 2 years old and it’s interesting to see articles referring to it as though it were ancient. I have had very few issues with the T-Bolt until the ICS update and now worse with the second ICS update (a patch, I guess). Other members of my family have 4G phones that are a year newer than mine. Samsung and Motorola. They are jealous of my phone. At least, they were until the ICS update.

        The ICS update helped some things and screwed up others. On balance, it’s not as satisfying an experience as prior to the first ICS software update. If it weren’t for the occasional slight lag and the all too frequent (2x per day on average) automatic rebooting, I’d remain very happy with my phone. BTW, I’m not a light user. My phone is my lifeline and I have dozens of apps on it – some of them quite sophisticated and taxing on any OS.

        Does all this mean I am happy with HTC? No, not at all. They should be assuring T-Bolt owners that they continue to work on the glitches and that they are committed to solving them as quickly as possible.

        • http://twitter.com/exclusivelymatt Matt

          I’m sorry to say this but you are the minority. I had my Thunderbolt for over a year and a half prior to my needed upgrade. During my time with it I would experience constant issues. About 3-4 times a day my phone would reboot. Very poor LTE radios, I would get around 5 down 2 up, yet my GS3 can, and has, reached speeds of up to 41 down and 20 up. Battery life was terrible from the start, eventually it got to the point that my battery would only last around 2 hours. However, the biggest kick in the knee to me was the utter lack of support for the majority of this phones lifespan. I would try and put the sole blame on Verizon for the lack of updates, however with my time GS3 my updates may come slower than the other carriers, but they still come.

    • me

      The Tbolt is the reason why I’ve stayed away from HTC on my last upgrade. We’ll see how HTC does until my next upgrade.

  • fortheloveoftech

    Offer a verizon HTC One with an SD card slot, no antennagate (http://www.gottabemobile.com/2013/04/29/antennagate-plagues-htc-one-video/), no whatever happen to yall (https://www.youtube.com/watch?feature=player_embedded&v=iKmeNKnX9Cg) and I’m all yours, again. DNA was purposely put with no sd card slot for hopes of using the cloud. :P

  • http://twitter.com/nedrudrelytmai Tyler Durden

    Droid Incredible. ….more like terrible. Nuff said.

  • BulletTooth_Tony

    This did in HTC for me. Never again. I don’t care how good they improve their One line… fool me once, shame on me… fool me twice.. we won’t get fooled again. ;-)

  • JDub

    My balls, your lying mouth HTC.

  • RaptorOO7

    I had the ThunderBolt on launch day and got rid it of months later, it was what drove me away from HTC.

  • Chris

    I am not a Thunderbolt owner, but a DINC2 owner. So…..No No No No…..A million times NO.

  • http://www.facebook.com/justin.signa Justin Signa

    My Tbolt is still going strong thanks to Santod’s Jelato ROM… No problems here… Nothing worth upgrading too… However I would like the kernel source to be released for a real AOSP ICS Rom with a OCable kernel.

    • NemaCystX

      Santod got into making ROMs? wow, where have I been. We used to be themers together. Ah how times change

  • Ryan Gullett

    Damn that peeling kickstand!

  • WickedToby741

    I don’t own a Thunderbolt, but I find this sort of thing sickening. If you want to make it up to them give them a new phone. Free.

    You don’t just come out and say “Yeah, that phone was pretty much a screw up. Our bad! Good luck making it through the rest of your contract without throwing it out a window!” Seriously?

    Motorola was doing the same thing with the Bionic. I now own a Galaxy Nexus and am personally very cautious of ever buying Motorola again despite Google owning them.

    Saying sorry means nothing to someone who paid hundreds of dollars to live with the piece of garbage you decided was a good idea to push out. Go pound sand.

    • jhouk

      Couldn’t agree more. I got the Droid X2 in May 2011 through Verizon. It started out OK but around the 1 year warranty mark it slowly started to get buggy, have GPS issues, suffer ridiculously short battery life (TG for removable battery cover), and get abandoned after Gingerbread. My 20 month cycle was up at the end of January but I hung on for the S4. I might consider a Googorola phone someday when Google shows me the pile of smoldering ashes that used to be Moto.

      • http://www.facebook.com/jason.bringhurst Jason Edward Bringhurst

        Or the stuttering music issue that took forever to get fixed; mine actually rebooted 5-6 times a day, brand new with no apps on it. Trust me. I got one in May 2011 too because of the Droid X. Oh what a mistake! There are just so many things wrong with the X2 (the failed Bionic before the real failed Bionic). Imagine if the X2 were released with LTE like it was supposed to be. Man, we would’ve been going through batteries like candy.

    • CapnShiner

      HTC is a business and they’re not going to make any money by giving away free phones. Even though it would be good PR and customer service, there’s not enough return on investment for that. What they could do is something like what Motorola did when they decided not to release updates to their older phones. They offered a $100 credit toward the purchase of a new Motorola phone if you sent in one of the qualifying phones. HTC could off Thunderbolt owners a trade-in credit toward the purchase of a new HTC device.

      • Chris Caldwell

        Sure they would, in fact those phones cost less than $100 to make. But the point wasnt ‘how can we ensure HTC continues’, rather ‘great, they admitted to selling a POS to everyone, but they were happy to keep the money, so who cares.’ TBH, this wouldnt really make a difference, so far EVERY phone they have made has turned into a colossal melt-down of zero support, delayed software, and snowballing “eccentricities”. I may be unique here, but I hope they dont give back money. I like to see a company get stuck with a well-deserved rep and I personally hope they go belly up. It makes me sick to think how they have made a business out of mediocre products with zero customer service or support life. May sound harsh, but its well earned.

        • michael arazan

          Tomorrow’s Headline, Eric Nielson fired, Corporation Representative admits to pushing out a crap product knowingly and did nothing about it all in favor of profit. HTC says they do not agree with his “opinion” and stand behind HTC’s quality products

        • CapnShiner

          Not every phone HTC has made was a failure. Back in the day, they were probably the best smartphone manufacturer. They made Windows Mobile phones before anyone even knew who HTC was. Even in the earlier Android days they had some good phones, like the first Evo and the original Incredible. Don’t forget that HTC made the first Nexus as well. So far, the One is getting really good reviews and if not for the GS4 it would probably be the best selling phone.

          • normmcgarry

            The Rezound? How are those software updates going? Jelly Bean pretty good?

        • casualsuede

          If you think the Thunderbolt or another LTE smartdevice sold at VZW (any model) cost under a $100 to make. I own the Brooklyn Bridge and would like to sell it to you for $100.

    • Mike Weisbarth

      I’m not saying HTC doesn’t have any blame for the Thunderbolt, but the big red machine that is Verizon may have not helped the situation. Verizon may have been pushing HTC to get an LTE phone done and that may have been the best that HTC could produce in a certain time frame allowed by Verizon. My DNA is fantastic. I have to believe that HTC didn’t have the time constraint on the DNA that they may have had on the Thunderbolt therefore being able to render a much better product.

    • sgtguthrie

      AGREED!

    • stratplayer

      Agreed. Apology=good. Free new phone=I forgive you, HTC.

    • hooah

      WT…listen, you HAVE to remember, this is NOT HTC saying we’re sorry. This is one, lonely, employee who felt so bad about it he had to post. There’s no way a company like HTC can admit fault and risk legal action of all kinds. Yes, replacing EVERY Thunderbolt would go a long way toward restoring faith in the company. But like many others, HTC could replace my phone, buy out my Verizon contract, wash my car and do a number of … things … and I would never buy another HTC phone.

  • New_Guy

    Good sentiment. A little late as I’ve already jumped on the Samsung bandwagon. But I like the honesty. makesme feel better, anyhow :)

  • Sandyman

    I survived the Thunderbolt and actually enjoyed everything except the battery life. I put in an extended battery which addressed that, but it did weigh me down some. It did get a bit buggy and slow with some of the first ICS ROMS, but it was at the end of its life bythat time. The build quality of HTC kept me coming back for more, currently rockin the DNA and very happy with it.

    • Ethan T

      This. I guess we’re a pretty small club, Sandyman, but after nearly hurling my Thunderbolt out my car window on several occasions, I love my DNA. I miss the expandable storage, but the DNA is /almost/ every bit of phone that I want right now. A good screen goes a long way toward making up for a few shortcomings (no SD card, non-replaceable battery, limited-color alert LED).

      I miss my kickstand!

    • flosserelli

      I also enjoyed my Tbolt except for the battery life. But a couple of spare batteries fixed that. Sometimes I would burn through all 3 batteries on the same day, but I accepted that as the price to pay for the first phone on Verizon’s brand-spankin’ new LTE network. Until the Droid Charge was released, Tbolts *owned* Verizon’s LTE network, and it was awesome.

      I never had the hardware & software issues reported by others. I bought mine on release day (it wasn’t a refurb), so that might have had something to do with my luck. The radio on mine was solid, I never had a problem with dropped calls. I never had to deal with random reboots. The Tbolt dev community was pretty active, and I didn’t stay on stock rom for long. I had a lot of fun messing with various roms, and I learned a lot about modding & android in general with that phone. I know a lot of people were burned by their Tbolt experience, but I really can’t say many bad things about mine, except for the abysmal battery life.

  • http://twitter.com/exclusivelymatt Matt

    No, after my experience with the Thunderbolt and the so far great support on my GS3 I will never consider an HTC phone again. Even their newest phone, The One, already has outdated software. This leaves me to believe the updates will be far and few in between the life of the phone. Also, their track record for releasing multiple “flagships” per year makes me hesitate to even look at an HTC phone. Just look at the One X and One X plus.

    • Matthew Merrick

      they haven’t even said anything about 4.2 for the One :(

    • MicroNix

      Like the old saying goes, it is much easier to retain customers than to win them back. It seems some companies haven’t learned this yet.

  • http://twitter.com/ToysSamurai Toys Samurai

    No. If they launched the HTC One on Verizon, then may be. But they didn’t, which tells me that they did not learn from its mistake. The carriers are here to destroy their whole business model. If HTC cares about its image, its product, it should launch its flagship phone on every major carrier, and say no to exclusive launch and customized products that compete with its flagship.

    • JetBlue

      They don’t really have the say to say no to exclusive launches and such.

  • http://twitter.com/KharyTheCEO Cam Newton

    I’ve always wondered was the terrible of the Thunderbolt the fault of HTC or Verizon? I never had any real issues with my phone. It was the first phone that I had for a year without a replacement. I just had to get the S3 (which is looking like the first phone I will have for an entire 2 year contract.)

  • http://www.kellenfreeman.net/ Kellen Freeman

    As a current Thunderbolt user (though not for much longer) get rid of Sense (or at least give us the option to turn it off) and I might consider it. I seriously cannot stand Sense. I won’t buy another phone from HTC as long as it’s on there.

    • https://www.facebook.com/aaron.williams.125 Champion1229

      Couldn’t you just load a custom launcher like Apex? That would get rid of the launcher and leave the lockscreen (I personally love the Sense lockscreen)!!!!

      • http://www.kellenfreeman.net/ Kellen Freeman

        I did that for awhile, and yeah it gets rid of it, but the lockscreen (which I didn’t like), status bar, and notification panel were all stuck in sense. I rooted and installed LiquidSmooth for both Gingerbread and ICS and haven’t looked back.

    • http://twitter.com/starnovsky Stan Tarnovsky

      This. My Thunderbolt became usable after I installed AOSP-based ROM on it, So. Much. Better. Sense = Never again.

  • JeremyAn2

    As a day one adopter of the ill-fated Thunderbolt, I can safely say it was an utter POS from the moment I powered it on. The wonder of 4G speeds was everything Verizon promised it would be, it’s just a shame that the device wrapped around the buzz was grossly incapable of performing the most menial of tasks.

  • MobileServer

    What good would sorry do? HTC should let Thunderbolt users exchange it for a HTC One. One can only dream.

    • coolsilver

      Just write me a check. Maybe in 2 more years when proven it can keep it’s promise I will laugh and still say NO. :)

    • itznfb

      That wouldn’t do any good for those that want to stay on Verizon. It’s like a double F U to Thunderbolt users if they were to offer a trade in program. Go ahead and send us your TBolt in exchange for what… our 2nd rate phone that is on your network?

  • Chris

    Im waiting to get the Note 3! never going back to htc after that!

  • TylerChappell

    I had the Thunderbolt two weeks after it came out, bought the extended battery on the same day, but spent my first week trying to use the stock battery. After those frustrations, I finally opened the extended battery and rooted it. That was all fine and dandy until August 2011 when Verizon kept pushing an update that got me stuck in a bootloop. Finally got into recovery, installed a GB ROM more than a month before the official GB release, and then everything was great until Dec 2012 when my Vol+ button stopped working.
    Almost didn’t give HTC a second chance, but then I got the Droid DNA in january and have been happy with it ever since, haven’t even bothered rooting it.
    My Thunderbolt was built like a tank, dropped it so many times on concrete and other hard surfaces from moderate-shoulder-level heights and never once broke the screen.

    • https://www.facebook.com/aaron.williams.125 Champion1229

      Just be really careful with the Thunderbolt because I know from personal experience that the replacement phones from Asurion for broken screens suck! I went through 3 of those having random phantom touch issues before finally getting upgraded to the Rez!

      • Brian Barcus

        I’ve seen the exact same problem with replacement phones. My daughter is on her fourth Razr. The original started burning its battery down in less than an hour. First replacement had a screen that made every touch register at a random location. Second replacement had docked/undocked modes reversed.

        • https://www.facebook.com/aaron.williams.125 Champion1229

          I’m not sure if the policy has changed but if you use Asurion there used to be a section in the contract where after the third device you are allowed to demand a brand new (in retail packaging and still even heat wrapped) device and you are entitled to keep all the accessories (extra battery that comes in the box, any headphones or docks that are provided in the box, etc.). Of course they could have changed this but its worth a shot! Also if you get a rep that is understanding and you are polite, you can sometimes get them to upgrade you a model after prolonged issues (Asurion upgraded me from the Thunderbolt to the Rezound and then after the Rez had issues they upgraded me again to the Droid Razr).

          • Brian Barcus

            Wish I’d known that when we were going through phones. I tried to get switched to a Galaxy Nexus which was contemporary with the Razr and being phased out of retail at the time. Seemed like a fair trade for all concerned but they wouldn’t budge. The current phone has been good for a couple of months and the latest update gave it the battery life it was always supposed to have so she’s happy.

          • https://www.facebook.com/aaron.williams.125 Champion1229

            When talking to the VZW / Asurion reps every card helps, always be sure to play the whole its such a major inconvenience having to replace phones constantly, transfer data and ship phones off oh and the whole I paid for a phone that works card seems to work well!

  • hkklife

    Let’s see, by my count just on VZW, the Rhyme and Incredible2 got dumped without ever seeing ICS as promised to them. And the Rezound was basically abandoned for all intents and purposes with only a mediocre ICS build. Nope, I’m done with HTC forever unless they produce a Nexus phablet!

    • Matthew Merrick

      and the Incredible LTE seems to be pretty ignored as well. how long has it been since it was promised JB?

      there’s a reason people buy samsing :P

      • JoshGroff

        If you don’t mind rooting and romming to fix the software, HTC devices are solid. Hardware is usually fairly top notch, storage capacity, not so much. I owned the note 2, DNA, and maxx hd, and I ended up sticking with the DNA, there’s just something about that screen, form factor, and S4 pro I just couldn’t pass up. Sure, I miss the features of the note 2 and battery life of the maxx, but the performance and graphics on the DNA make it all worth it. To each his own though.

        • http://twitter.com/islandak islandak

          I have to agree. I wanted a 4g tether, and the tbolt was my only option at the time. I was rooted and rommed from the start. The GPS DID give me issues and the stock battery was puny, otherwise it was ok.

          However, no update love and minimal development has pretty much convinced me to steer clear in the future.

      • http://twitter.com/starnovsky Stan Tarnovsky

        Did Droid Charge (Samsung) even got a single update?

  • Nilbus

    My Thunderbolt only ever had one issue, the microusb port went bad just before my warranty ended. Got a replacement that lasted me until I got my DNA.

  • redskins59rocs .

    It was better and better supported than my crap x2, oh well screw motorola I am getting the note 2 this week

  • Josh Flowers

    Nope never again.

  • http://twitter.com/jimmyvluv4u JimmyV

    I won’t buy another HTC device, but that’s because of my POS Droid Incredible that spent the last 8-10 months of its life in reboot loops whenever it got cranky.

  • steve0617

    I had the T-Bolt from the first weekend. Hated the stock battery life of course. But the extended battery, bulky as it was, took care of that. It was a perfectly good phone. . I never had any of the problems people experienced except for a peeling kickstand. Not thrilled it took forever and a day for the promised ICS, but that phone in no way turned me off to HTC. Not nuts about Sense, but that’s not the hardware’s fault. Was given to my MIL when I got the Razr Maxx HD last winter and the TBolt worked fine up until two weeks ago when she dumped the grandaughter’s apple juice all over it.

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  • Zach Armstrong

    At least the Thunderbolt got ICS The Droid Incredible 2 never got it. I finally gave up and bought a new phone off of contract so never again will I buy a HTC

    • New_Guy

      ICS on the thunderbolt only served to make things even more laggy, buggy, and drain the battery. You didn’t miss much.

      • Zach Armstrong

        Never again will I buy a HTC the lack of updates and Sense turned me off of them unless they make a Nexus

    • WickedToby741

      Yeah I’ve got a buddy who had an Incredible 2. I know someone else with a Rhyme. Awful phone after awful phone from HTC. One moved on to an SGS3 and the other never wants anything to do with Android again.

      • Zach Armstrong

        The Incredible 2 was a joke of a phone anyway went threw 3 replacements of it. I finally gave up and got a used Galaxy Nexus from a friend

        • Mike

          I had one for about a year, quite liked it actually. No real failing of it. Mom still has it now…

          • Zach Armstrong

            The build along with the design of it was excellent The version of Sense it ran I had terrible issues with it kept force closing on me It was really bad

  • punkroyale

    No HTC will never regain my trust after my experiences with five (yes 5) replacement Thunderbolt units.

    • George264

      That was one phone. Give them another try with the One, it’s honestly the best I’ve ever owned.

      • Chris Caldwell

        They have yet to make a phone that they didnt shaft everyone with. Why do you think the One will be different? Give it a few months, it will start breaking, they will stop supporting it, then youll get stuck with an unsupported, out of date, failing phone which you are (hopefully not) making payments on for the next year and a half

      • Mike Weisbarth

        DNA also. It’s fantastic.

  • steve w

    ill be selling this phone at the end of may. its been fine for me. found a solid rom..but need to upgrade. ICS doesnt work well for it.

  • EC8CH

    I’ll always remember the T-Bolt as the OG Hypebeast.

    • http://www.droid-life.com Kellex B

      I think you are right, it was the birth of hypebeast on this site.

      • coolsilver

        Get to Hypebeastin the Moto X

        • http://www.facebook.com/profile.php?id=500698751 Paul Hansen

          That beast went it to hiding it would seem. I’m sure it’ll rear its ugly head again though ;)

        • http://twitter.com/Belatukadro Justtyn Hutcheson

          Hard to hypebeast a phone that doesn’t exist! /s

          Seriously though, Googorola has kept such a tight lid on that project that it makes Apple look like an info sieve. I commend them for their prudence, but I also loathe them because I am really looking forward to their new devices!

    • NemaCystX

      The delay posts and “rumored” release dates. And the leaks, oh the leaks!!

  • coolsilver

    Too little too late HTC. Never again. Not even if you push Jelly Bean tomorrow. I am glad you FINALLY got around to ICS but no. Just no. NO NO NO ….. Hypebeasted off the edge of the cliff.