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Verizon Confirms Our Report: Upgrade Eligibility Changes to 24-month Cycle, NE2 Credits Gone as of April 15

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And just like that, Verizon has confirmed our report from earlier this morning that changes are coming to upgrade cycles. The full statement is below. 

The business has evolved and the extensive Verizon Wireless device portfolio gives customers more options than ever before. It is not uncommon for customers to have multiple devices such as a smartphone and a tablet or a Jetpack. In that context, Verizon Wireless is making the following changes to its upgrade practices:

  • Upgrade eligibility begins at the end of 24-month contract. The change allows customers to plan on a single upgrade date for each of their connected devices and is in keeping with how the majority of customers purchase their new phones today. The first customers impacted by this change are customers whose contracts expire in January 2014. Customers may purchase a new phone at the full retail price at any time prior to the end of their contract.
  • Customers with New Every Two credits have until April 15, 2013 to use those credits. The New Every Two program ended in Jan. 2011.
  • Customers may continue to share an upgrade with another person on an account as long as that customer is purchasing another device in the same category. A basic phone or a smartphone upgrade may be used to purchase another mobile phone. The option to transfer upgrades from non-phone devices (such as a Jetpack or tablet) will no longer be available.

So, there you have it.

Via:  Verizon

  • Pirarre Miller

    (I thought I posted this question before..but I didn’t see it anywhere. So I apologize if it’s posted twice)

    So quick question for you all…My wife and I moved switched our family over to Verizon a month or two ago from Uscellular. Our account originally said that we were eligible for an upgrade in I believe 20 months. Since they now changed that policy, do that mean that we have to fulfill our full 24 month contract period with the phone?

    And if so, isn’t that a change to the contract that as a result would make it void and thus making you eligible to cancel your service without a etf fee?

    • http://www.hammertechnologies.net/ Chase Johnson

      No, this would only impact those signing a new contact and those that expire in January Or it could mean that it only applies to new contracts as of January. Ether way it doesnt apply to you on THIS contract, if/when you renew it will affect you.

  • yummy

    Furizon. They havent had a phone
    I’ve wanted in furever! Just counting
    the days…….

  • yup

    Well at least those of us with the foresight to remain on grandfathered unlimited data and buy retail phones are unaffected

    • hkklife

      Just wait. That’ll be the next thing to get yanked. I predicted last year that the grandfathered data would be pulled as soon as July of this year or by next year at the absolute latest and I’m sticking to my guns.
      July 2011 was the end of new 2year unlimited contracts and July of 2012 was the end of unlimited renewels (the Galaxy S3 was famous for being the final device to be eligible for a subsidy and unlimited renewal).

      • Tim242

        They won’t pull unlimited. They are getting paid double from us.

        • hkklife

          Well, if I try to change the plan for any device on my account (even the dumbphones), it says I have to change the data plan for all devices because I have a device still on unlimited. I am sure they will eventually reach a point where you cannot even do an ESN change or swap out a device on an unlimited line without losing grandfathered unlimited.

          • Tim242

            Data plans are line specific. You do not have to change all or none. They can’t stop us from changing phones and keeping unlimited. They required me to buy full price to keep it. They can’t take it away.

          • hkklife

            “You currently have an unlimited data package on one or more lines on your account. The Unlimited Data package is no longer available. To continue, please select a new data option for all of the lines on your plan. You will not be able to go back to your current Unlimited Data package.”

            This is when I try to change the voice minutes plan on a dumbphone on the line. Straight from My Verizon website 5 mins ago.

          • Apostrafee

            Don’t use the website or phone or corporate store…find a GOOD indirect they can still pull a few tricks and most hate VZW policies themselves

          • hkklife

            Thanks for the tip! I have had good luck at the Costco Membership Wireless kiosk in years past but that really only comes in handy when it’s time to buy a new phone…

  • Brent Cooper

    So without a NE2 credit, will I be paying full retail? Granted I dont switch to T-mo

    • Bionic

      NO, you pay the advertised price

      • Detonation

        Plus a $30 Upgrade Fee

      • Tim242

        Plus $30 upgrade fee

    • iamme

      ne2 credit was a credit that already expired a year ago….ne2 was only an extra 30 to 50 bucks off the already subsidized prices the only people that still had ne2 credits were old people with flip phones that havent upgraded in 4 to 6 years…this doesnt really affect the people that get new phones as soon as they can…like the people that look at this site…24 month upgrades is what affects this community however the majority of vzw customers always thought it was 24 months anyway…the 20 month thing was unadvertised

      • Brent Cooper

        Thanks! I was thinking ne2 was the subsidized price. Thanks for the explanation!

  • BobButtons

    One of the biggest irritations with corporations. Make whatever decision they want and THEN figure out how to twist it into possibly somewhat appearing as a benefit to the customer but not really. Reminds me of when banks could no longer by default overdraft you and then charge you for it. “Sign up for new payment protection! It’s for your benefit!”

  • eric

    Ill stay with verizon im still grandfathered in unlimited everything

  • yankeesusa

    The ne2 going away is old news but the swapping of a tablet for a phone not being allowed anymore sucks. On top of that instead of 4 months early you’ll have to wait even longer, that I see being a problem for vz customers. Then again most people will stick with verizon because they have great coverage and awesome lte coverage.

  • NorCalGuy

    Doesn’t really affect me as I will be buying at full retail until they accuatly cancel my unlimited data, which at this rate could be sooner than later. Any ways f vzw (and Vz their land based internet sucks big time too!!)

  • henry henderson

    I may be looking for a new service provider.

  • cancerous_it

    as i stated on the other topic…

    Carriers have to eat the cost between your subsidized price and the cost of the phone. This eats away at their margin. This is why their margins take a huge hit when they sell a huge amount of subsidized phones. Yes they make money over the 2 year term of the contract but the initial margin hit is substantial.

    So the more that they can delay the margin hit, the better their financials look. The longer you stay on contract without any subsidized costs, the more profit for them. I think that’s why they don’t mind folks paying full retail for the unlimited trade off. They are getting that monthly fee regardless. It’s better for them because they don’t have the extra cost to subsidize your phone.

    It’s all about $$$$$.

    • paul_cus

      Well put.

  • Bionic

    This is why I want a quad core phone with 2GB. I personally will not feel the pressure to have a new phone every year or so because quad core phones are truly future proof.

    Once I get my X phone i will likely hold onto it for at least 2 years.

    • hkklife

      Well, to be perfectly honest, there are plenty of phones out there with solid hardware that get left behind simply because they no longer get upgraded. Look at the Atrix, Droid 3 and Droid X2–pretty solid hardware specs still today (especially D3) but they never stood a chance and got abandoned on GB.

      Might the X Phone stand a chance of not meeting the same fate as the above devices due to a new upgrade policy from Google & Moto that bypasses the carrier testing & approval process? As long as I can keep my unlimited data, I’ll do whatever it takes to get an X Phone at full retail price on unlimited!

  • Scott

    Sorry, I’m a little confused. Say I want to upgrade my GNex at the end of my two year contract. How much will I get off of a new phone with a new contract?

    • Tim242

      You’ll pay the subsidized price…around $200.

  • Endless

    So you’ll be upgrading after the contract is up, and to get the discounted phone price you’ll have to sign up for whatever the new plan & price are.

  • yankeesusa

    It doesn’t really matter if you guys like it or not. ne2 has been gone since 2011, its just now you actually have to use it before you lose it. sprint did the same thing and got rid of their 1 year gold member option and this past december was the last time you could use it if you still had it. Got my note 2 this way. Good thing about verizon is customers in the end wont care cause they get great coverage with almost no dropped calls and lte almost everywhere verizon has signal.

  • snobrdr2324

    This does make planning my upgrades easier! Now I can leave when my upgrade is ready, thanks verizon!

  • anezarati

    why do they care if you transfer an upgrade from a tablet to phone? if you want to upgrade a phone instead of a tablet, then you are signing a new 24 month contract sooner and locked in. doesnt make sense.

    secondly, do people actually use upgrades for tablets??

  • Geoff Johnson

    Are you trying to get me to abuse my unlimited data plan? You’re f****** me, so I should f*** you too!

    • Tim242

      That will not hurt them.

  • Jonathan Bunch

    T-Mobile is looking better by the second!

    • Bionic

      In major cities yet, I need signal in camping areas and rural areas out west and sadly the only signal is verizon

      • Jonathan Bunch

        True, but I’d like to think as tmo’s 4g network matures over the next year or 2 they will be able to rival Verizon.

        • j

          What makes you believe that is even remotely possible?
          The fact that their 3G footprint rivals that of Verizon after all these years? haha. I made a funny,
          Tmo’s LTE network will not expand any appreciable distance beyond their current 3g/FauxG footprint. They aren’t building new towers.. they’re equipting currently owned/leased towers with new antennas to cover the current 3g/fauxG area with LTE service.

          • gokusimpson

            T-mo just built a new tower across the street from me in a park. No tower was there before and it should be operational in a couple months.

        • noc007

          Depending on what savings you’d get for switching to T-Mobile and how often you go out of their coverage area, you could supplement with a prepaid phone on a carrier that does have coverage. For me, I’d go out of their coverage area maybe once a year at most; I’d still save a bunch of money even if I supplemented.

        • Tim242

          Not even close. They are upgrading their existing network, but not expanding.

        • mike

          in the next two years Verizon will be on lte advanced while everyone is still trying to build out their current “4g” network

          • Matt Gurule

            You are outta touch my friend, TMo’s LTE is already advanced along with HD voice. They may have been late to the lte game but technology wise are ahead of the rest.

    • Tim242

      They have too much EDGE and GPRS for my liking.

  • http://randomphantasmagoria.com/ Shawn

    For the love of Christ, people. Read the statement! This affects new contracts after January 2014. If you have an existing contract that was signed before then, you still get a 20 month upgrade. But on your NEXT contract, you’ll be on the 24 month plan. The language used in the statement is pretty simple and straightforward.

    • Bionic

      not true, they say if you are currently under contract and your upgrade date was after september 1st, you get screwed.

    • snobrdr2324

      It clearly says that it affects people’s contracts that expire January 2014, not begin in January 2014, so yes this does affect most of us.

    • jbegs

      According to the previous article before VZW confirmed. Kellen states:

      “Next up, we have news on the current 20 month upgrade cycle that in the past has allowed customers of Verizon to upgrade their phones a full four months before their contract expired (typical contracts are 24 months). As of April 21, that will change. Once the 21st rolls around, anyone with an upgrade that is scheduled to arrive before September 1, 2013 (or essentially a contract that expires in January of 2014), will get to keep the same upgrade date. For those with upgrade dates later than 9/1/13, your next upgrade will be moved onto a new 24 month schedule or “aligned to contract terms.” Yes, that means Verizon is moving to 24 month upgrade cycles.

      So from 4/21 forward, or if your upgrade date is set for some time after 9/1/13, your upgrade date will be set as 24 months out from when you first signed your 2-year contract. If your current upgrade date is set for before 9/1/13, you can keep your date, but then once you upgrade, will be moved onto a 24 month cycle. According to VZW, upgrade eligibility changes do not represent a change to the customer agreement terms or conditions, so this is not going to be something to get you out of a contract. At least that’s how I’m reading it. This also does not affect business accounts or VZW employee accounts.”

      My upgrade date is 3/7/14 (contract ends 7/7/14). It’s after the September 1st date so I will be forced into the 2 year upgrade cycle and won’t be eligible until 7/7/14.

      • http://randomphantasmagoria.com/ Shawn

        Interesting. Maybe I was a bit hasty then.

    • Bionic

      and stop trying to act like this does not suck, because it does

      • http://randomphantasmagoria.com/ Shawn

        I never said it didn’t suck.

    • Pirarre Miller

      Thanks you answered my question then

      • http://randomphantasmagoria.com/ Shawn

        Unfortunately, maybe not. :( Read further down this thread. I was corrected I think.

    • Shaikh&GuestLoveMe

      Yea, but still. Verizon still makes more money. It doesn’t benefit anyone but VZW.

  • jbegs

    So how is VZW going to support a phone that just starts to crap out 17, 18, 20 months into the new contract and the life of the phone? My Droid X gave me issues around 16 months in and didn’t work right. I was able to hold on a bit and use my wife’s upgrade. I don’t see a how a phone that is used everyday will keep working the same way 2 years later. I bet plenty of other users have seen similar issues with their phones. I thought VZW wanted to give their customers the best experience, on the best network? They can’t guarantee that my phone will work the same in 2 years. People use their phones differently. Are they going to show us how to use the phone so it lasts. They don’t care.

    • hkklife

      Phones have 1year warranties standard and contracts are now 2 years. That’s why their reps push the extended warranty and/or Asurion coverage so hard. If you are 18 months into a 24 month contract and your phone dies you can either pay BIG bucks and buy a phone full retail OR make do with a broken/dead phone for another 6 months until you can get a subsidy. These carriers have us by the b***s and no one wants to accept it.

      • jbegs

        I completely agree. I always get the extra warranty/coverage just in case. I have never had to use it. My last phone was purchased through Best Buy and I opted for their warranty (I paid in full up front). How are these warranties going to protect a phone that has simply been “over-used?” They can’t guarantee that a piece of electronics is going to keep working the same. I don’t see a warranty covering normal wear and tear. Plus, with Asurion, you have a deductible. They definitely have us bent and there is no one who can stand up for us. I live in an area where VZW has superior coverage. I would love to switch carriers and try out different ways of buying a phone or data plan, but I also need my phone to work.

  • http://twitter.com/killerkellerjr Chris Keller

    Does anyone read their contracts anymore? I love the stares I get when I choose to read my contract in store before signing. Customers in line look like “Just sign the damn thing already so they can help my dumb a$$! Then I even ask questions to clarify to get more employees to help figure out their own contracts! Its great to mess with them when you know more then they do!

  • BigWormBigPerm

    Thank Verizon…that whole 18 month upgrade was confusing me as I couldn’t do math. Maybe you should up my monthly bill from 94.23 to 100 flat so that doesn’t get confusing. Thanks for getting me

  • http://techonblogger.ward.pro/ Stynkfysh

    Obviously they are not adding customers fast enough to keep their stock price going up. Squuuueze a little more… My contact is up and I am really thinking that T-Mobile may be the way to go now. I wish I had a better idea of its coverage in some of the remote areas I travel…

    • http://randomphantasmagoria.com/ Shawn

      You can take it to the bank that if you’re more than 15 miles outside a metro area, your data coverage will be 100% 2G/EDGE. Over 80% of T-Mobile’s network is 2G. Inside metro areas, their 3G/4G coverage is outstanding, but if you go to remote areas a lot, you’re going to be on 2G data if you’re on T-Mobile’s network. If you’re outside T-Mobile coverage area, you’ll be roaming on AT&T, which treats roaming traffic like a 2nd-class citizen. This means to expect very slow data and lots of dropped calls. Plus, T-Mobile’s unlimited data plan only includes 50 MB of data roaming, at which point they cut you off for the rest of the month without so much as the option to purchase more. So if you travel to a lot of out-of-the-way places, T-Mobile may or may not fit your needs, depending on how dependent you are on a reliable, fast data connection.

      I’m speaking as a T-Mobile customer off and on for over 10 years (I first joined when they were still VoiceStream) and as someone who travels to out of the way places fairly regularly.

      • Tim242

        To add to that, I drop down to GPRS (1G) inside many buildings in the middle of an HSPA+ 42 metro.

        • http://randomphantasmagoria.com/ Shawn

          I’ve never had that happen to me, but in buildings with lots of cement, I could see that happening.

      • http://techonblogger.ward.pro/ Stynkfysh

        Hmmm… Sounds like I need to make a test run first. I wonder if my Verizon Note 2 works on T-Mobile. Looks like it should unless they have it locked out.

        • http://randomphantasmagoria.com/ Shawn

          No, it won’t. the VZW Note 2 is a CDMA phone, T-Mobile is GSM. Completely incompatible. Different LTE frequencies too.

          • http://techonblogger.ward.pro/ Stynkfysh

            I looked up the specs and supposedly the Verizon Note 2 has GSM radios in it. And I recognize at least one of the frequencies as being compatible with T-Mobile.

          • http://randomphantasmagoria.com/ Shawn

            Good luck with that. ;) The VZW Note 2 may have GSM radios in it, but the radio firmware inside the phone has not enabled it, therefore you can’t use it. Even if you installed a custom ROM on the phone, you couldn’t use the GSM radios without a radio firmware update from Samsung/Verizon. If Verizon ever allows Samsung to enable GSM (they’d sell it as enabling a world phone feature), it would be released as an over-the-air software update. Until then, you’re out of luck.

          • will bartlett

            if you are unlocked and can edit apn data then it can be used on tmobile. go to xda and read up.

          • http://randomphantasmagoria.com/ Shawn

            Simple as that? Wow. OK I guess I’m full of it. I know with the Motorola devices that had GSM enabled at a later date, it was always a radio update that had to happen first. I’m surprised VZW allowed the Note 2 to be used on GSM that easily.

          • will bartlett

            but like i said. needs to be unlocked with adam outler’s unlock then you can edit things.

          • http://techonblogger.ward.pro/ Stynkfysh

            Just found it. Thanks!

          • http://techonblogger.ward.pro/ Stynkfysh

            Here are the first instructions I found on how to do it. Looks like I have a project for this weekend :D I wonder if Verizon will just unlock it for me though, since I am not on contract anymore?

          • will bartlett

            why would they? just do adam outler’s unlock then you are good.

          • will bartlett

            it is definitely sim unlocked from the carrier. that has been known since the phone came out. it just needs to be hacked a little to enable data. i think then you are still only stuck on 3g but it is something. but hey…people have been doing work and getting it to function on other carriers.

          • http://techonblogger.ward.pro/ Stynkfysh

            I had a T-Mobile SIM lying around so I charged $10 to it to try it. I can call, but no data. There goes my $10….

          • will bartlett

            like i said, you have to be unlocked. you have to edit apn data. it works. people have done it.

          • http://techonblogger.ward.pro/ Stynkfysh

            Got my Verizon Note 2 working on my Verizon Note 2. HSPA+ signal isn’t awesome, but I am getting 6Mbps, which isn’t too shabby.

        • will bartlett

          it will. you have to edit some apn data and you can get it. there are threads on xda about it.

    • juscozimme

      When I used to travel Verizion coverage. Now I don’t travel so I don’t need the coverage I rather have the money. I’ve been testing TMO vs Verizion for about 4 months now. My Note 2 on HSPA+ downloads quicker than my S3 on Verizion. One of my contract is up as of the 15. That’s one down and two to go. Besides you can get better GSM phones that can work wherever you are in the world just pay for a prepaid SIM.

    • Shaikh&GuestLoveMe

      They have Wi-Fi calling.

    • Matt Gurule

      Get a cheap tmo prepaid kit and test the coverage plus tmo phones can run on wifi

      • http://techonblogger.ward.pro/ Stynkfysh

        As I type, I am rooting the Note 2 and am going to update the APN list so that I can do what you are saying. Wish me luck!

        • Matt Gurule

          Lots Of luck! If your not on a tight budget you can get regular line for 50 bucks and cancel after a month…No activation fees or cancel fees

        • Matt Gurule

          Much luck! If your not on a budget you can get a regular basic line for 50 bucks and try the real deal out for a month then cancel if it doesn’t fit your needs

          • http://techonblogger.ward.pro/ Stynkfysh

            Edge is working. HSPA+ connects, but no data xfer. Must research further…

  • http://twitter.com/rschleg Rob Schlegel

    I don’t understand. With the new T-Mobile news, and what certainly seems like a growing feeling of hatred from their customers, they decide to remove benefits to them? I can’t wait until my VZW contract is up. They havent done ANYTHING to make me want to stay with them – I dont even get very good service in my area.

    • Geoff Johnson

      They figure we already hate them, how much worse could it get?

  • RoadsterHD1

    Ok so nothing changed. Last time I checked every two years is equal to 24 months.

    • http://twitter.com/rschleg Rob Schlegel

      Its changing from 20 months to 24 months.

    • Bionic

      that was just a saying, it was actualy new every 18 months

    • Geoff Johnson

      You were always able to upgrade at 20 months.

    • duke69111

      Yea, but you could always upgrade you device at 18 months and extend your contract from the 18 month point instead of waiting the full 24 months. We are essentially losing 6 months.

      • RoadsterHD1

        OK, so we are getting a worse deal? Are they saying if you upgrade at 24 months we won’t lose our unlimited data plans we were grandfathered into?

        • duke69111

          Unfortunately I have not see that listed anywhere.

      • hkklife

        No, it used to be 18 months and then in 2010 or 2011 they changed it to 20 months. I could live with 20 months…..but 24 months is unforgivable. VZW still has TWO things and ONLY TWO THINGS going for them now:
        -Grandfathered unlimited data
        -Best coverage, especially LTE
        The coverage ain’t going away anytime soon but the grandfathered data will. As soon as they take that away from me, I’m gone to T-Mob or Sprint! If Google gets their heads out of their arses and releases a Nexus Phablet with 32Bb or greater of storage then it’ll definitely be T-Mob.

        • Tim242

          Grandfathered unlimited is not something going for them. So few people can afford or willing to pay full retail.

          • Br_d

            I’m resigned to buying old phones off craigslist for cheap-ish. I’d rather have a Galaxy Nexus with unlimited data than an HTC One with 2GB/month.

          • hkklife

            The price of “good used” LTE phones is certain to go up as a result of this since there will be less turnover and fewer people able to buy the latest new phones on launch day.

    • snobrdr2324

      Despite your sarcastic comment being hilarious, the contracts were 2 years with upgrades being 20 months, now it’s 2 years for both so maybe pay a little more attention before making smart ass comments.

      • RoadsterHD1

        LOL. :) potato patatoe. its still a long ass time,,,, if their going to do anything they should at least let us keep the plans we are on and not take them away just because we upgrade. And I was reading it in my car on the way to work, so I may have missed a word or two. LOL :) it was funny though…..

        • snobrdr2324

          Lol I possibly was taking some of my anger out after my initial shock of reading this on anyone on the discussion.

  • Charlie

    Within the last couple of years Verizon has gotten rid of NE2, annual upgrades, 20-month upgrades, 1 year contracts, and unlimited data. Their phones are filled with bloatware and they charge a $30 fee to upgrade your phone and commit two more years to them. They might have the best coverage, but those are enough reasons to push me to another carrier.

  • Guest

    Well, they can certainly go screw themselves.

  • http://twitter.com/armus75 Armus

    Upgrades are useless anyway so long as it kills the unlimited data plans…. unless you upgrade a second line and swap phones like I did

    • http://techonblogger.ward.pro/ Stynkfysh

      Yeah, that’s an option, go back to an Unlimited plan. That’s looking better all the time.

  • Brandon

    …………………./´¯/)
    ………………..,/¯../
    ………………./…./
    …………./´¯/’…’/´¯¯`·¸
    ………./’/…/…./……./¨¯
    ……..(‘(…´…´…. ¯~/’…’)
    ……………………..’…../
    ……….”…………. _.·´
    ……………………..(
    …………………………

    • RoadsterHD1

      Love this, up yours verizon!!!

      • Doug Wing

        Don’t just put comments on some android board. If you really don’t like this and don’t mind an inferior network like T-Mo, SWITCH. Tell VZW why you are switching. So far, people post “oh up yours VZW” and such, but their number of subscribers keeps GROWING.

        I’m keeping my unlimited data / all I can eat minutes plan that’s costing me $85 a month. I’ll but used off eBay or elsewhere if I have to. It appears VZW is slowly moving away from subsidized phones, and toward piad for up front phones. I thought that’s what people here wanted.

        Don’t like them, switch. There are 4 “national” carriers, pick another and go with them. It’s not rocket science.

        • Anon

          ” It appears VZW is slowly moving away from subsidized phones, and toward
          piad for up front phones. I thought that’s what people here wanted.”

          And they’re not lowering the monthly bill, even though you’re not on a subsidy for the phone anymore. THAT’S what people really want. You’re paying a bill that charges as if you’re being subsidized –when you aren’t.

          T-Mo is actually charging you less when you’re not paying subsidies for a phone.

    • flosserelli

      Add a Verizon logo and you have the perfect bootanimation.

  • Taylor Levesque

    This is considered a change in contract terms. Legally speaking this means that if you leave early Verizon has no grounds to charge you an etf. They broke contract.

    • Geoff Johnson

      It looks like it doesn’t go into effect until your current contract expires

  • BIG CAT #7

    There is also a $30 activation fee per customer for this……

    • Zach Armstrong

      I forgot about that That makes it even worse

      • EC8CH

        no this makes it better… now you have to wait an additional 4 months before you’re eligible to pay the $30 fee.

    • Geoff Johnson

      There has actually been a new device fee since last June I believe, when they rid of subsidized pricing for unlimited data users. At least people paying full price don’t have to pay for that as well… yet

      • tomn1ce

        You want people who pay full price for a phone to also pay the activation fee as well…

  • EEFUVerizon

    Verizon is trolling us right? Jetpacks?? “gives customers more options than ever before”???? And they actually think I’m going to buy another phone from them??????

  • Butters619

    A 3 day notice is kind of a dick move for the NE2 credits.

  • EvanTheGamer

    Wait a second…I didn’t know Verizon was THAT advanced? You can upgrade to a Jetpack now? Wow! Verizon wins the world over…with their lies!

  • soremekun

    They are amazing. They always know what we want! <3

  • Bionic

    Well, they can certainly go fuckk themselves.

  • MichaelFranz

    I was fine with them killing NE2….

    but now, if im correct and someone tell me if im wrong please..

    if you have 2 tablet lines (like i do) and the upgrade date on the contract comes, you can not use these upgrades for a device other then a tablet? I would have to activate a phone on the line, then do the upgrade, then transfer the tablet back or something…this is beginning to be a huge headache

    Can someone clarify?

    • epyon0

      I have the same question. but i believe the correct answer if im reading it correctly. you have a tablet line you can’t use its upgrade to get a phone & then move said phone to another number. the upgrade on that line has to be another tablet.

      • MichaelFranz

        Thats ridiculous, their tablet selection isnt the best. There has to be a loophole in it. I have 2 tablet line upgrades in July and August. I might have to go find like a cheap 3G phone to shuffle when ti comes upgrade time, put it on for a day, upgrade the line, get the new phone, then switch it the tablet back to it

        • epyon0

          i was going to do the same thing if this is true. i was only keeping my tablet line for that specific reason.

      • MichaelFranz

        Thats the only reason I have those lines. I know the Xoom isn’t the best tablet, but you know what its the longest device i ever kept, and is closest to a Nexus device that has 4G and still has CM10.1 support. There are many better tablets out there that i would love to have instead of it…Hell i dont even use the 4G on it, the shared Data for the 2 tablets and 1 smartphone are all for my GF’s line which she uses like 20% of it.

        • epyon0

          that whats my tablet is the org xoom. its pretty much my giant gps. i have the old 1gb plan on it. & my phone line still has unlimited data.

    • jbegs

      You can only swap a phone upgrade to upgrade another phone line. VZW’s version of an eye for an eye. Only thing is that they are the only one’s taking.

      My current upgrade date is 3/7/14 (after the 9/1/13 cutoff) with a contract ending on 7/7/14. Since my upgrade falls after the September date, my upgrade date automatically get’s pushed to the end of my contract date of 7/7/14. This definitely seems to be a void of the contract on VZW’s side.

  • Markuz

    Big Red….Go F*** your self!!!!

  • Zach Armstrong

    Its time to get a Nexus 4 with the $30 a month plan on T-mobile

    • mswansonxi

      Did this 2 weeks ago. So glad I did.

    • JoshGroff

      Got one in my pocket right now, was testing it waiting for Verizon to do something to piss me off. Needless to say they just hit that point with this policy change.

      • kervation

        Just got out of my contract with Big Red last month, this is making my decison even easier to get a N4.

        • JMonkeYJ

          you haven’t yet?? what are you waiting for?? it’s so great to be off VZW and contract-free.

          • kervation

            Believe me, I will have a Nexus in my hands before this month is over, LOL!

    • noc007

      Question is, can you add minutes to the plan, do you get charged $0.10/min instead, or do normal calls stop working?

      • JoshGroff

        I use GrooveIP to make calls, uses data/WiFi only. Plan on porting my # to Google Voice.

      • Pedro

        When you run out of minutes, you give them $10. You get 100 more minutes. But you don’t get more minutes until you give them $10. I’m not sure what happens if you are in a call, but you can’t make more.
        When the billing cycle is up, you pay $30-whatever is left of the $10.

      • mswansonxi

        Or, get the “All You Can Eat” plan for $70/mo. Unlim everything, +500MB of tethering.

        • JMonkeYJ

          mentioned this above, but figured i’d reply to you so you see it: you should just get NET10 instead…same deal for $45/month.

          • Shaikh&GuestLoveMe

            Is it really unlimited data?

          • JMonkeYJ

            NET10 resells ATT and Tmobile. ATT has a 1.5 or 2 GB data cap thru NET10, but at least so far TMobile does not, so just use their Tmobile SIM if the data is an issue. the great thing about being off contract is that if they ever do get hit by a cap that screws you….dump ‘em! :-)

        • tomn1ce

          500MB of tethering…wow that’s a lot of data…

          • mswansonxi

            I’m not saying it’s *spectacular*, but hey, it’s there.

      • PopeFrancis

        What I do is leave an extra $20 in my account and have it automatically take take my $30 from my bank. If you use any of that buffer, it takes out your $30 for your plan and whatever it takes to bring your buffer back to $20. I rarely go over my 100 minutes but my monthly bills is usually between $30-$40.

      • JMonkeYJ

        i was on the $30 plan since december, but ended up switching this month to NET10 $45 unlimited everything using T-mobile’s network. if you think you might be using at least 250 talk minutes a month, it’s worth it, and the peace of mind might be worth it anyway. so far, i’m liking it.

  • Sean Carey

    my contract is over in feb ’14, and they told me i can upgrade in sept. ’13 (this was a month ago). am i to assume that i know have to wait until feb. ’14 to upgrade? thanks

    • jbegs

      If your upgrade falls after September 1st, it looks that way.

  • http://profiles.google.com/allen.j.yates Allen Yates

    So if I bought a DNA in January, I won’t be able to upgrade until Jan 2015? I thought the eligible upgrade date was a part of the contract? If not, dumb on my part I guess.

  • EC8CH

    “The change allows customers to plan on a single upgrade date for each of their connected devices and is in keeping with how the majority of customers purchase their new phones today.”

    HAHAHAHAHHAHAHAHAHAH
    BSBSBSBSBSBSBBSBSBSBSB
    HAHAHAHAHAHAHAHAHAHAHA
    BSBSBSBSBSBSBSBSBSBSBSBS
    HAHHAHAHHAHAHAHAHAHAHAH

    • EvanTheGamer

      Seriously. They must not really know the “Android customer”, then, if they think that. They should know that we want to upgrade every 20 months and not a day later! Idiots.

      • Detonation

        Actually it sounds like you don’t know the customer. Most people don’t need the latest and greatest as soon as they can get it. I know a lot of people out of contract still using their 2+ year old phone because it works for them and they are happy with it.

        • moelsen8

          yeah definitely, and they don’t want to learn something new.

        • EvanTheGamer

          But we are the majority damnit!

          Okay, maybe not.

        • yankeesusa

          Hey at least the still have unlimited data…. oh wait no they don’t. But they have a rewards program… oh wait they got rid of that too. Thing is, that every company is doing same thing. Sprint got rid of their silver and gold level program.

        • Mark Mann

          i went my first 3 years on android with my original droid…there was never anything worth giving it up for…then 4G hit and i upgraded to the razr

      • Butters619

        I want to upgrade every 6 months lol. And I still upgrade every 12 months just one in contract one out.

    • http://twitter.com/killerkellerjr Chris Keller

      I guess they don’t think we get tired of our phones and want to keep them the full 24 months! Good thing I dumped Verizon…at US Cellular I have my Reward Points to update much sooner!

      • duke69111

        If US Cellular current offer of unlimited data extended past just a 2 year contract and 4g was in my area, I would be all over US Cellular.

      • Detonation

        “We” are not the majority of customers, as they specified

      • Doug Wing

        Yeah well that works for you. US Cellular is based here in Chicago and they are leaving the Chicago market.

    • hkklife

      North Korea’s minister of propaganda must secretly be in charge of VZW’s marketing dept as well.

    • Daistaar

      Sadly Apple users upgrade once a year… They’re really going to get shafted.

  • JoshGroff

    BEST CARRIER EVER, THIS IS EXACTLY WHAT WE WANTED…

  • mswansonxi

    Is this a breech of contract – a la “take your ETF and shove it”?

    • Butters619

      Nope. You have a 24 month contract with them. Never in you contract does it say that you can upgrade your phone in 20 months. That was sort of courtesy (sales tactic) to get you into another 2 year contract.

      • Andromedo

        I’m kind of surprised they are doing this. As a hypothetical customer, if my contract is already done before I can upgrade, it’s just as easy for me to go to another carrier if I have to pay out for a phone anyway.

        With renewals and contract in sync, they are losing the benefit of the customer never going out of contract.

        They must not think very highly of their customer’s analytical skills.

        • Butters619

          I’m sure they did a ton of analytics that shows it doesn’t matter and that they are actually losing money from offering the upgrade at 20 months. Companies the size of Verizon don’t make decisions like this without data to back it up.

    • mrjackson

      I don’t believe that it’s changing your current contract, so no.

    • EC8CH

      Verizon says no, and they also say you asked for this and will like it.

      They also say these ARE the crappy Droid phones your looking for, and that you’re ok with them sleeping with your mom.

    • MichaelFranz

      i dont think so, but you may be able to use it in certain aspects, im no lawyer…lol

    • mswansonxi

      “Can Verizon Wireless Change This Agreement or My Service?

      We may change prices or any other term of your Service or this agreement at any time,but we’ll provide notice first, including written notice if you have Postpay Service. If you use your Service after the change takes effect, that means you’re accepting the change. If you’re a Postpay customer and a change to your Plan or this agreement has a material adverse effect on you, you can cancel the line of Service that has been affected within 60 days of receiving the notice with no Early Termination Fee if we fail to negate the change after you notify us of your objection to it.”

      Forgive me if I’m reading too far into the definition of “Service”, but did they or did they not just change the service they provide by disallowing upgrades at 20 months without notice?

      • j

        They did not. Your contract is untouched,

    • iamme

      no its not the contract states “subject to change” those three words allow them to do whatever they want….same three words in every contract for every carrier. People are going to go to tmobile and then get fucked by them too because they may not have a contract and there may not be an etf with them but there is a monthly installment to pay for their phones now so if you cancel tmobile before you have to pay the rest of the phones installments all at once…same as an ETF. $20 a month installment for a device means if you cancel a year early you have to pay tmobile $240….etf after a year with VZW is about 200 or less

      • mswansonxi

        Well, I bought a N4 for $300 from Google when I set up with TMobs, so yeah. I would say that’s much better. At least there you have the choice up front.

      • sirmeili

        The following is from my understanding of how “subject to change” works:

        While “subject to change” does allow them to do whatever they want, as soon as they change those terms, you are allowed to end your contract. More specifically, you are allowed to run your contract out based on it’s original terms until it is over at which point you can walk away. I do not believe they can get you to sign a contract that says “Subject to change” and then, for instance, double your rates. It’s the same with credit card contracts. If they change their terms and conditions, you are allowed to maintain your account under the old terms until your balance is paid in full (though in the case of CCs you lose the use of your card for future purchases).

        If this “subject to change” were so easily abused, no one would have Unlimited data right now under Verizon. They would have merely gotten rid of it, but it’s in your contract and as the contract states you have that service for the term of the contract. Now after that 2 years, if they want to remove your unlimited data, they can.

        And about the T-Mobile users. They are being screwed because they didn’t read their contract, not because T-mobile changed the terms after the fact. People now a days just sign whatever without reading it and of course the company is going to take advantage of that. Wouldn’t you if you could pull one over on them?

        • Granted

          While you are correct about shady companies changing their terms on a whim at the customer’s expense (pun very much intended). To answer your question – No. If I had that kind of power and control, no, no I would not do these kind of things. A lot of people can have their morals, principles, ethics conscience bought off by a certain sum of money, sometimes a very depressingly low sum of money.

          But, my morals and character cannot be bought for any sum of money, and I would die defending that principle. I have been poor and wealthy, and my gumption and moral compass hasn’t moved an inch during all of this time. Some things in your life are worth a lot more than money, like being able to look your loved one’s in the eye and wake up and look at yourself in the mirror without feeling disgusted and dissapointed.

      • Andromedo

        But it is not the same as an ETF. You are paying off the phone, at which point you own it, unlocked.

        You can take it to AT&T, Straight Talk, Net-10, Solavei, or any GSM carrier or MVNO without any challenges at all.

        That is not true of a Verizon phone for which you have paid the ETF. Even though you “own” it, it is strictly locked to Verizon only.

  • mustbepbs

    Hey, Verizon:

    **** you.

    • EvanTheGamer

      *cough*troll*cough* ;)

      • mustbepbs

        :P

        • EvanTheGamer

          Just kidding. Verizon is really turning into a bad company. I’m just too lazy to go to any other carrier(too much damned paperwork), but if they do something else like this I might just have to consider it.

          • mustbepbs

            Come November of this year, me and my wife are high-tailing it to T-Mobile. Yeah, the coverage isn’t great (Verizon’s really isn’t either where I live), but at least I can sleep easy without a giant Verizon branded dildo up my butt.

          • Thomas

            They better not put their branding on my cock ring !!!

          • Austin Warren

            A giant sigh of relief!

          • Trey Mitchell

            where did they put the logo? was it on the power button?

          • skaffle

            You do that, bro. You’ll really show them. Switch to T-Maybe and pay for their crappy service and over priced devices. That’ll be one less asswad congesting the most superior network in our country. Oh, and before you even say anything – No, I’m not a Verizon employee. I’m just not a moron.

          • Dain Laguna

            Paperwork? This isnt 2001.

            But the coverage is awesome

          • noc007

            What paperwork? Tell them some info. Hand them money. Sign.

            Or go prepaid and that just requires handing them money.

          • Trey Mitchell

            I will consider it only when they kick me off unlimited and another carrier can provide comparable coverage in the areas that matter to me.

      • Tim242

        You are the troll for calling everybody that disagrees with you a troll. Get out of the basement and get a life.

        • EvanTheGamer

          It was just fun retaliation. He sometimes comments on my comments with “troll”, so I just simply returned the favor. No need to get your panties all up in a bunch over nothing.

          Troll. ;)

    • Lucky Armpit

      Boy, Verizon is just squeezing our tits until they turn purple, aren’t they?

    • John Ippolito

      Wait my contract was up in march but I’m waiting for the GS4. What does that mean to me?

      • noc007

        That you won’t be eligible for a subsidized upgrade until 24 months after you get the GS4. If you’re using an upgrade from another line, there’re some restrictions.

        • michael arazan

          My Contract ends 2nd week of January 2014 from a GNex, what to do, what to do……….

  • tonysam1

    Oh Verizon, you guys really are the kings of F’in customers in the A

  • Eric R

    So now I’m stuck with a cracked S3 till next July instead of March. I hate Verizon so much

    • Austin Warren

      Insurance?

    • NickA

      How is it their fault you cracked your S3? Just sayin’

      • EC8CH

        “July instead of March”… Just sayin’

        • NickA

          Um, don’t get what you’re trying to say there dude.

          • Eric R

            I thought that I would be getting a new phone sooner than later

          • NickA

            That sucks then. Maybe you can pick up a used S3 for cheap when people sell them to buy an S4.

          • EC8CH

            obviously

          • NickA

            That’s your issue, not mine pal. Move on…

    • Walkingonwires

      Did Verizon crack your screen?

      • EC8CH

        No, but it appears they did change the date he’s eligible for a device upgrade at discounted pricing under his current contract.

      • moelsen8

        they probably did. the majority of their customers asked for it!

    • Bionic

      Its called insurance dumbasss

      • http://www.facebook.com/profile.php?id=739332592 Joe Bertolino

        If you make 2 insurance claims in a year they drop you and you’re stuck with a broken phone. This could be his case

        • Ian

          if you break your phone more than twice a year, you shouldn’t have a phone….or maybe try out one of those Casio “end of the world” armored devices.

          • PhoenixPath

            Because no-one could ever be that unlucky. I mean, if it happens twice, you obviously *meant* to do it.

            /smh

          • Ian

            So it sometimes comes down to luck? You see I didn’t know that, but now that I do I can make more informed observations.

          • PhoenixPath

            Damn…”exclusively” must have worked it’s way into my post again. I hate it when that happens. Re-read my post and ignore any occurrence of the word “exclusively” pertaining to “luck”. I’m still not seeing it in my post, but hey…apparently you did.

          • Ian

            There I fixed it, you are just so gosh darn helpful. :)

          • PhoenixPath

            …about damn time someone realized that. :-/

            FWIW: There are more reasons than I can even begin to imagine why a phone might break. Just because two of those might happen to present themselves twice within a year means absolutely nothing….contrary to your original implication that it must somehow be the user’s fault.

      • Eric R

        Its called its $10 month + $150 to replace your the dumbass. Why would I want to give Verizon more money.

        • Bionic

          the fuckk are you talking about? When my phone broke it was FREE to replace it because I pay the $8/month for insurance.

          • Eric R

            Then it wasn’t a cracked screen or water damage nothing like that is free

          • Bionic

            screen was cracked and back plate dented in

          • Eric R

            For me it was a $150 deductible fr S3 that was a week after it came out. Sorry for calling you a dumbass

    • noc007

      Actually you’re not. The change affects people with contracts that expire on or after Jan 2014. Since yours expires in July 2013, you’re not affected this round. However if you do upgrade with a subsidized phone, you won’t be able to get another subsidized phone until 24 months later.

  • http://twitter.com/spdivr1122 Stephen

    dont think it’s possible to hate them even more.

    • j

      OMG GOTTA WAIT 4 MORE MONTHS!!! THOSE BASTARDS
      zzzzz.

      • Fred R

        If you knew what that actually means to the way people pay for subsidized phones, you’d understand how asinine your comment is!

      • http://twitter.com/spdivr1122 Stephen

        24 months is ridiculous. and if you dont think that, then clearly you dont care about having a phone or dont know the smartphone market.

        • KleenDroid

          I really don’t know what the big deal is. You can get a new phone any time you want 365 days a year. A subsidized phone will cost you $299 for a new top tier model and lock you in for another two years. For an extra $300 you can get a new phone anytime. Heck, just sell the phone you have and offset the difference.

          If you want a new phone… Just get it.

          • http://twitter.com/spdivr1122 Stephen

            let me just pull 600 dollars out of my ass.

          • http://twitter.com/rsbousquet Rbq

            Well……? Go on then. Produce your ass cash.

          • Mark Mann

            that stinks

          • Granted

            Hahahahaha!

          • http://twitter.com/spdivr1122 Stephen

            a+ comment. win.

            edit: it hurt pulling 600 dollars out of my ass. dont recommend.

          • KleenDroid

            Silly… You will pay $300 if you subsidize anyway. Where do you pull that from?

            And if you cant afford something you shouldn’t buy it. Its not Verizon’s fault.

          • michael arazan

            Yeah, It’s not Verizon’s fault for making the policy and then taking it away all for the sake of price gouging profit profit

          • KleenDroid

            You don’t seem to get it. You can buy a new phone whenever you want to. Every single day if you really wanted to.

          • http://Ces1ne.tumblr.com/ Ces1ne?

            Boy would I love to smack this smug condescending prick with my unsubsidized S3 (but I won’t bc I don’t want the cheap plastic breaking)……I just hate wiseass nerds on this site that think they are “someone” bc they comment a lot, yet they wouldnt say a word to anyone IRL if the slightest bit of confrontation was possible

          • KleenDroid

            ? Looking at your picture you seem about 18 so I understand where all your testosterone is coming from. Not sure why you would want to make threats in a conversion about whether someone could afford a phone or not.

            In real life I also doubt you would have so much piss & vinegar over such a silly thing. And if you were in fact as stupid as you sound it wouldnt be an issue son. In real life you need to be careful because you never know who walks around fully prepared to defend themselves. So after you smacked this smug prick I would be explaining to the jury if it got that far that you said you were going to kill me and started hitting me. Of course I tried to get away but you seemed like you were all hopped up on drugs.

            Instead why dont you use all that energy and finish school and get a good job. That way you wont get so upset in a thread talking about being able to afford phones.

            I am sure you will respond making me fully aware how tough you are and how you would put me over your knee. Very funny actually… If you want to really show me I am happy to give you my real address if you would like to show us all how stupid you are. Ill give it to you right here in this thread if you like. Then we will all see who the real sally is here. But we have a good idea looking at your pic.

          • http://Ces1ne.tumblr.com/ Ces1ne?

            24yo, but thanks……more wiseass comments online, so my original post still stands. Keep commenting on android sites 100 times a day buddy, you rock!!!

          • KleenDroid

            What are you talking about? Looking at your profile you post way more than I do. I may make a total of 5 posts on a good day.

            Kids like you are full of talk. If you are more than full of air I’d be happy to give you my info so you can see if you are as tough as you think. I’ll give it right here so we can all see who is a puss. I bet all those sneakers you post about all the time will be all we see as you run for your mommy.

            So put up or shut up sally.

          • http://twitter.com/spdivr1122 Stephen

            i mostly thankfully got some money as a christmas gift.

          • Dee

            Well said…companies don’t HAVE to subsidize equip whenever just because you want them to

      • Apostrafee

        It isn’t so much that as it is I have(had) two available upgrades in October and November and now those will be available in Feb and March…also their reasoning was, “If there are fewer upgrades, it will boost margins” I work for a Verizon Wireless location and I AM SWITCHING

        • Doug Wing

          If you actually READ THE ARTICLE …… this takes effect January 2014. You will still be able to upgrade your phones in October and November.

          “The first customers impacted by this change are customers whose contracts expire in January 2014.”

          Reading FTW.

          • Apostrafee

            WRONG…I work for VZW and all customers whose upgrades are available after 09/01/13 will be pushed up four more months from the date of availability.

  • http://twitter.com/rawolcott Reid Wolcott

    Another nail in the coffin for my VZW Loyalty.

  • Austin Warren

    This is still confusing. I thought it was 2 years til you could upgrade anyways

    • http://profiles.google.com/cory.simpson Cory Simpson

      No, they let you upgrade a few months before your contract was up which was brilliant. It locked people in for another 2 years before they even had a chance to leave. Can’t figure out their logic behind this.

      • EC8CH

        competition, like the spoon, does not exist.

      • Synaptic13

        simple economics smartphone to smartphone upgrade cost them money… the longer the better

        • http://profiles.google.com/cory.simpson Cory Simpson

          losing customers cost them money.

    • Eric R

      No it was every 20 months

    • http://twitter.com/misterE33 Mr E

      They would let you upgrade early to keep you with them. Otherwise, you’d have to wait until 24 months to end your contract/leave. I’m actually surprised they’re ending that, as the cost of a phone upgrade (and just 4 months early) is nothing compared to what they could make off of another 2 year contract.

      • arturo_bandini

        Last year, Verizon was willing to lose me instead of waiving their $35 upgrade fee. I pointed out to them that I would sign a new 2 year contract and they were giving up thousands of dollars to keep a measly $35, but they clearly didn’t care. It’s obviously a priority over there to control device subsidies, even if it means losing long term service contracts.

        Joke was on them in the end, since they lost the $35 upgrade fee and the 2 year contract, and I’ve learned that T-Mobile is a lot better than their reputation would have you believe.

    • Geoff Johnson

      Nope, your contract lasted 24 months but you could upgrade at 20 months I believe at the discounted pricing, with another 24 months added on to your contract.

      • Austin Warren

        Well son of a…..never going contract again

    • http://twitter.com/rawolcott Reid Wolcott

      Nope it’s been like 20 months. The contract is 2 years.

    • Ed Lessard

      A while back, it used to me 9 months for a 1-year and 18 mo for a 2-year, then it was changed most recently to 20 mo for a 24 mo contract (when they ditched 1-year contracts). I’m not out of contract till May, but I have had an upgrade eligibility showing since January.

    • http://twitter.com/morpheus282 William

      My contract expires in December, but the upgrade date shows as August. I never quite understood why they didn’t more effectively advertise that it’s a 20 month upgrade cycle on a 24 month contract. Either way, I’m staying off this new shared data crap as long as possible since I’ll get a data cap and give Verizon more money.

    • noc007

      Before this you could upgrade as early as 20 months, but the contract would expire at 24 months. IIRC if you upgraded at 20 months, the remaining 4 months are tossed out and a new 24 month contract is put in place.