Share this Story

Incoming Verizon Changes: NE2 Credits Gone April 15, Device Upgrade Cycles Changing to 24 Months, and More

galaxy note 2 verizon2

Over the next few days, according to information we have obtained, Verizon is planning to issue a handful of policy changes that will likely affect many of you. The first relates to the New Every 2 (NE2) program that used to award customers with $100 credits on new smartphone purchases. As you all know, this program was killed off some time ago, back in the beginning of 2011 – this is not news. What is new, is the fact that on April 15, all unused credits will expire from your accounts and you will no longer be eligible to use them. So if you were holding out to use your last NE2 credit for something like the Galaxy S4 which still doesn’t have a confirmed date with Big Red, you will eventually be doing so without that credit. They gave you over two years to use these.  

verizon ne2 done

Next up, we have news on the current 20 month upgrade cycle that in the past has allowed customers of Verizon to upgrade their phones a full four months before their contract expired (typical contracts are 24 months). As of April 21, that will change. Once the 21st rolls around, anyone with an upgrade that is scheduled to arrive before September 1, 2013 (or essentially a contract that expires in January of 2014), will get to keep the same upgrade date. For those with upgrade dates later than 9/1/13, your next upgrade will be moved onto a new 24 month schedule or “aligned to contract terms.” Yes, that means Verizon is moving to 24 month upgrade cycles.

So from 4/21 forward, or if your upgrade date is set for some time after 9/1/13, your upgrade date will be set as 24 months out from when you first signed your 2-year contract. If your current upgrade date is set for before 9/1/13, you can keep your date, but then once you upgrade, will be moved onto a 24 month cycle. According to VZW, upgrade eligibility changes do not represent a change to the customer agreement terms or conditions, so this is not going to be something to get you out of a contract. At least that’s how I’m reading it. This also does not affect business accounts or VZW employee accounts.

verizon new upgrades1

And last, Verizon is making a change to upgrade transfers. In the past, if your Jetpack or tablet was listed in your account as having an eligible upgrade, you could transfer that over to a phone and then upgrade your phone line sooner. On 4/21, this will no longer be the case. Upgrade transfers will only be allowed to be moved between phones, not alternate devices.

As a reminder, this is not a time to call in and make the lives of customer services reps a living hell. These folks are not the ones making policy changes. Should you call to inquire about any of this info, attempt to be civil.

Update:  Verizon just confirmed our report.

  • lalalovee

    i feel like i’m the only one excited about not having to wait almost 2 years for a new phone.

  • reyalP

    And with every Verizon phone going forward will come with its own Verizon branded tramp stamp to make your phone look cheap on America’s most expensive network!

  • paul_cus

    Verizon would do something like this. Don’t regret leaving one bit. The upgrade change to the full 24 months is especially low.

  • chris125

    if they updated their phones and got all of the phones(not some watered down versions) this wouldn’t really matter, but since we are stuck getting the 2nd tier droid phones most of the time, wont be upgrading with them ever again

  • schoat333

    Bad idea Verizon. By allowing me to upgrade my phone before my contract expired, I never bothered to shop other carriers. Now I will, and I’m sure I am not the only one.

    • JoshGroff

      I already did the window shopping and have an N4, guess I’m ETFing this month instead of waiting.

      • New_Guy

        Did the same. Got my note 2 on tmobile without a contract and loving it. I’ve always told people that VZM has great customer service, but terrible customer policies.

    • EC8CH

      Exactly… apparently VZW fears competition less these days than they used to.

    • dandar

      Doesn’t work with family plans that upgrade on different dates. Last October I got Razr Maxx HD. If we want to switch we’ll have to wait till October of 2014 and my wife will be stuck with Droid Charge till then. It already barely holds a charge. Verizon knows that most their customers are already on family plans and they are not switching. The only people that may look to switch are those on single phone plans and most of those are unlimited data holdovers. They couldn’t care less about those.

  • NAM37

    Still praying the next Nexus device (X Phone?) comes in a Verizon flavor… I hate that contract or not the monthly payment is the same though. The subsidy portion of the monthly should go away if you’re not paying for a phone.

    • Robhimself79

      sorry to burst your bubble. Verizon will never let an unlocked Google phone on their network so don’t count on ever getting it through Google.

      • moelsen8

        i hope you mean “never [again] let an unlocked google phone..” because there’s a few good examples out there (well, only a few). gnex is still being used by a lot of people, i’m sure.

        • Robhimself79

          I’m using it now but it’s not the real galaxy nexus. Its not even the same dimensions and you couldn’t buy it through Google. The accessories sold through Google don’t allow the Verizon version to fit.

          • moelsen8

            fair enough.

        • Pedro

          VZW GNex is still carrier locked. It just has an easy to unlock bootloader.

          • moelsen8

            yeah i guess i read it too fast when i first replied.

      • florious80

        Agreed. I guess the X Phone will still arrive on Verizon, but that may or may not be a vanilla android phone. A new Nexus on Verizon will never happen again.

  • 24 months is getting to be an awfully long time to hold on to phone technology. Hope they wise up soon (like before I want a new phone again).

  • MondoV

    After my contract with my RAZR HD is up, I’m out. Later Verizon. Nexus is the way.

    • I really want the Nexus 4…but cant hake the feeling its just not “enough” for an upgrade over my GS3. I really want my next device to solve battery issues.

      • trssho91

        Its not worth it – I had a nexus 4 and ‘upgraded’ to the GS3. I just wasn’t satisfied with the build, lack of sd and LTE (I know thats no secret, I just didn’t realized how much I lost until I lost it), and I had encountered a couple really annoying software bugs on 4.2.2. The worst one was it kept saying no data connection when I had one, about the third retry and away it went. I use AT&T and the APN settings were fine.

  • Cody

    because of this will i be able to cancel my plan without paying the ETF?

    • I think this would fall into that breach of contract on Verizon’s end, so I would assume so! 🙂

  • AxemRed

    Ugh.. At least, from my experience, Verizon is more generous than others with early upgrades. If you want a phone at 22 months, you can probably still call in and get it.

    • JoshGroff

      The issue is that they’re retroactively doing it. It would be fine if they said from now on, but this is just bull.

  • chris125

    Well good thing I planned on paying full retail regardless, but looks like it will make it that much easier to switch once my contract is up this summer

  • EC8CH

    But what’s the spin???

    How is Verizon planning on selling all of this as beneficial to their customers, or claim this is what we’ve been asking for?

    I need a good laugh with my bad news ya know.

  • nick rigsby


  • Doesnt bother me…I am no longer purchasing phones through Verizon, to keep my unlimited data. My wife is already off contract and I will be in November and will remain that way until I have a compelling reason to switch providers.

    The secondary market is so full of devices, why bother with VZW any more? Hopefully, my next phone will be coming from the Play Store anyway.

    • Detonation

      Same. I just use Swappa or Ebay now. Only thing you miss out on is the warranty support (if you’re not buying them new/retail)

  • Detonation

    I’m waiting for the day they close the loop hole which allows you to upgrade a dumb phone line to a smartphone then immediately cancel the data plan and put dumb phone back on it, so you’re free to move the new phone to whatever line you want, such as one with unlimited data still.

  • JoshGroff

    So I have to ETF before the 21st, otherwise it goes up $40, got it.

  • Jason Kahn

    If they make this change would this count as significant alterations to the terms of my contract? If so does that mean I can break my contract drop kick vzw to the curb. If so Nexus 4 Here i come

    • According to these documents, it does not.

      • Octotron

        Not sure if a court would agree, but *shrug*. VZW would never agree that their plans are a significant alteration to their contract.

    • droidify

      read the article

  • ToddAwesome

    Whew, my GNex is eligible for upgrade in August, praise Jebus.

  • Either way I’m never signing a contract again. If I stay with verizon ill go month to month. But, I want to switch to T-Mobile really bad just to support the model. I can “deal” with the bad coverage outside of metro areas…but I’m concerned even in metro areas with their high frequency service it will be crap in large buildings.

    Has anyone used their LTE service? Any input vs verizons?

  • If Verizon were ccomitted to supporting devices for a full 2 years, this would be a lot less eggregious.

    • Great job on this material! i cannot tell you ways in which this changed my thought processes on this subject. you really ar a compelling author with a power for informational content.

  • htowngtr

    Wow, that blows. From 20 months to 24 months? That’s a huge difference, honestly.

  • Cool. Cool, cool, cool. The other day the CEO was saying he commends/likes the idea of no contracts T-Mobile has implemented. Week later? 24 months.

  • havrin

    Could this possibly be happening because they are looking at allowing people to have cheaper plans if they pay full retail for their phone instead of having it subsidized? I haven’t had my full intake of morning caffeine, so I haven’t thought it through yet LOL.

    • They will find a way to mess that up also

    • VZW….”allowing people to have cheaper plans”…
      LOL, thanks for the laugh!

      • havrin

        Hey, I can always dream, right? LOL

  • only care about changes to grandfathered unlimited at this point

  • Verizon, we will bleed every last dollar from our customers and hope they stay with us…times are changing!

  • Brandon

    heres to hoping t-mobile gets an awesome network set up.

    • RTR2011

      Don’t hold your breath. I would really like to save a few bucks and enjoy unlimited data, but T-mobile and Sprint have a very long way to go with thier networks and network improvements just don’t seem go be a priority. I’m doomed to Verizon.

      • Granted

        You are not doomed to any carrier. A smartphone is now and will always be a luxury and never a necessity. And if it is, your job will pay for it, and if they refuse to do so, it is a luxury. I still rightly complain about Whorerizon, but I never lose perspective or sight of this fact.

    • Pedro

      Buy a Nexus 4 or an older GSM Gnex.
      Try T-mob for a month for $30.
      Try StraightTalk (AT&T) for a month for $45.

      Maybe the coverage is better than you think. It sure was when I tried it. As soon as I was sure, I ported my VZW number to Google Voice. No paperwork, no call to VZW. Just… gone. Financially, it will pay for itself (N4, ETF, port fee, ongoing T-Mob bill) by the end of the year.

  • Rodeojones000

    Info like this makes me wish I could leave Verizon. Sadly, no one else has coverage that compares to them where I live.

    • US Cellular has great National coverage!

      • Rodeojones000

        Not where I live. I’ve looked at every other carrier imaginable. VZW is the only carrier with complete coverage in my area. I live in rural northwestern Wisconsin. US Cellular map simply says “partner coverage – strength varies” when plugging my zip code into their site. Also, the fact that the closest US Cellular retail location is 64 miles away tells me they aren’t an option. Thanks though.

  • Bret

    I’ve already decided I’m leaving Verizon at the end of my contract. I’m going to pick a better provider that doesn’t take me for granted.

  • Here I go to TMO….

  • overclock

    Verizon, hatin’ on our customers even more than AT&T.

  • Elliot Gardner

    Great information here “Over the next few days, according to information we have obtained…”. In other words, someone could have just made this up. They’re not going to pull credits with no notice, it’s just not going to happen.

    • If you actually read the entire article, you would see in the second image that Verizon has notified those with NE2 credits.

    • moelsen8

      weren’t they notified 2+ years ago?

  • Why do people stay with Verizon? They seem to suck more than any other carrier all around and it keeps getting worse! Glad I ditched them for US Cellular…#HelloBetter !

    • htowngtr

      I’ll tell you why from my perspective, of course…. I have a work AT&T S3 and a personal VZW RAZR HD… In my cube my S3 gets one bar of “4G”, not LTE, and it barely transmits a text message. Meanwhile my VZW phone is a solid 4-bars of LTE with perfect quality.

      • trssho91

        They did take away my unlimited data because I was a chronic “over user” (I averaged about 3GB/mo so I call bull.). Needless to say I am no longer on verizon after the last 13 months of headaches with them and being a customer for 10 years. The best network is nothing if they won’t let you just pay your bill and use it while being left alone. I was pleasantly surprised now comparable AT&T’s coverage is even with LTE in my area. One a side note – After some investigating and unpleasant calls with verizon, they let me out of the contract. Turns out if they change your plan on you without your knowledge or authorization they breached their own contract and you can legally leave.

    • dragonflyr

      Network coverage. I’m not in a city and still get a good 4g signal at my house. Travel a lot .. need a signal. And … my unlimited data. Once they take unlimited from me I will leave that very day. I will not care about coverage anymore when they take away unlimited data.

  • Thanks for making the decision easier Verizon. 1 month to go till contract expiration!

  • ToddAwesome


    • EC8CH

      total FACKWORS!

    • Ian

      Timeless, and yet relevant 🙂

  • JP

    I honestly can’t remember the last time I read a piece of good news from Verizon. I have been a big red die-hard for so long, but I guess it won’t be that hard after all… Shame.

    • g2gsr

      Wait, unlimited data going away wasn’t good news? And you can’t tell me that their update schedule is anything but expeditious! When it rains it pours I guess…

      • moelsen8

        and shared data is a blessing!!!

        • chris125

          Customers are switching to it in droves so they must love it!!!! /s

        • are you insinuating that it wasn’t what we, the customers, were asking for?!

          • EC8CH

            Verizon tells you what you’re asking for.

          • chris125

            As does apple

  • For the love of humanity…

  • Cue hoard of angry comments. Does not affect me particularly, If I really want a phone, ill just buy it regardless of contract date. And you had to figure devices that weren’t phones wouldn’t be able to get you a new phone forever. Maybe im just realistic.

  • g2gsr

    I just don’t understand why a company that has the largest market share is continually, what appears to be “trying”, to drive customers away. I can understand changing data plans to increase profits and other things that come naturally in free market competition, but this move is just bad business. Why would you extend the amount of time needed before you can sucker someone in for another two years!?

    • Only thing that would sort of make sense, is Verizon allowing you to no longer sign contracts and do the monthly phone loan payments like T-Mobile is doing. This potentially makes everything much cleaner…otherwise I have no idea.

      • g2gsr


      • htowngtr

        Because they can? When you’re top of the heap and people don’t want to leave you can basically tell them “fk you, you’ll bend over and ask for another”.

      • moelsen8

        i just can’t see verizon doing anything that consumer-friendly and honest without royally screwing it up somehow. think of all the extra money they get from people who aren’t foaming at the mouths to upgrade their phones on the exact date they’re eligible to. i know tons of people who couldn’t care less about replacing their phone until it dies.

      • EC8CH

        Simple math and greed explains it better:

        VZW used to fear competition so they allowed you to upgrade 4 month before your contract was up to keep you from shopping around. Now they’ve calculated there’s more money to be made making you wait because losses from competition aren’t large enough to offset the profit from making their customers wait the full 24 months.

        Verizon customers… squeezed to the last drop.

        • Granted

          Well, for people like myself who value keeping their Unlimited Data Plan, this really does not affect us at all, because we are never going to be signing another Verizon contract again ever. Yet considering I still support these money-grubbing-mongoloids by paying my bill each month, it just piles on my resentment of them, for continually and habitually doing things that are bad for the customer.

          The Free Market is the best system in the entire world, and I am so very ready for some other carrier to knock Whorerizon down a peg and make them actually appreciate their customer’s, and fear them for once.

          • One added note if I may. If we all just called Verizon and told them to cancel our lines………what ever would they do? Would this give us back the control? Get enough people and this will work.

    • Octotron

      I have been theorizing for awhile now that VZW is not interested in consumer customers anymore and wants to focus on business and government. This would be an indication of that to me.

    • JHo

      I don’t back them at all but think of it from an income perspective of 2 contracts back to back. If they allow you switch your phone out at month 20, then they extend 2 years from this point, they’ve really got you on contract for 44 months. If they push it so you have to wait the full 2 years, they then assume you’ll stick around and they’ll have you on contract for 48 months instead.

  • Buur

    Gotta love how consumer friendly all the new policies end up being.

  • Can I void my contract because of this?

  • Mason Lammers

    Thank you Verizon!

  • Google…when is your wireless service coming? lol Verizon has lost their minds

  • Zach Armstrong

    Yet another reason to leave Verizon

  • Sakina Solomon

    I’ve been doing my best to stay on Verizon because they have thee best service, but it seems here recently they continue to find new ways to mess the customer over. Don’t wanna continue to deal with this much longer. It’s ridiculous.

  • moelsen8

    wow. it just keeps getting worse and worse. i’m so glad to be contract-free for 5 months now!

  • ßen Murphy

    Never signing a contract again. With any carrier for that matter.

    • EC8CH

      Sign a contract with “Big Red”.

      Am I talking about Verizon or the Devil??? Doesn’t matter… same diff.

    • ReturnOfTheMack

      Same, not going to be buying phones on-contract anymore. I’m contract free with Verizon right now and I love it.

  • ET

    Excellent, it makes it easier to hop off VZ. I’m going to cop my S4 early, and in 2 years… dump them. I was only staying with VZ because of the early upgrade. Too hard to resists.

  • BobButtons

    Yet another reason to go full retail and keep my unlimited data (while I can)!

    • Mike Cox

      same here, no new contracts for me..plus wasnt there a rumor that VZW is going to no more sub prices next year like what T-mobile just did

      • Ben Johnson

        No, they said that “maybe we’ll think about it… if we get enough customer interest”. meaning if they see a mass exodus to T-mobile or complaints through customer service.

        Someone should really start a petition at change.org or something to push them in this direction.

        It really bothers me that my phone has had an available upgrade for about 5 months now (and supposedly “paid off”), but I am still paying the same subsidized phone plane price. I simply want a separate line item for the phone subsidy/loan that disappears when paid off. Is that really so much to ask for?

        • The thing is, I really doubt Verizon would lower prices if they wen’t the -Mobile route. Why would they? They will just allow contract free plans and be like “Hey we’re doing it too!!”

          • chris125

            Exactly, verizon will only do what makes them the most amount of money. Seeing how the only real competition they have is att they have nothing to worry about from sprint and tmo(currently)

          • some body

            What do you think a business does. It makes profit, otherwise it does not exist. If it didn’t exist your pitiful ass would be complaining somewhere else.

          • chris125

            Actually this would make for potential lose of profit as there is no incentive to stick around since the contract is up. But it’s ok you can suck on the Verizon teet some more. Look out we got a bad ass over here.. Ha clown…

        • BobButtons

          Along with no discount after your phone is paid off, another thing that really irritates me is the forced data plan when you supply your own device. My sister only needs talk/text but wants a smartphone for use on WiFi. Even when she supplied the phone herself they still wanted to enforce the data plan which they claim was originally required to “help pay off expensive devices.” If you ask them why you need one now they say “so you get full use of your device!” As if forcing you into it is a benefit to you even if you know for a fact you don’t want or need it.

    • ezpotato

      until these assholes make it a policy that if you put your SIM card in a new phone, you have to sign up for a new data plan (that limits you)….. i woudnt put it past these douche bags to do anything like that.

      If it werent for the awesome LTE coverage I have for work travelling, (SD, ND, MN, IA. and WI), i woulda left these guys so long ago and trasferred to the new t-Mo plans with a nexus 4. But damn their coverage is good. and i’m out of contract so full retail for me it is.

      • Fattie McDoogles

        Test it out. I thought the same thing. I used to take so much sh*t about TMo’s coverage. But then I actually tried it… way better than I thought. Go get a cheap straight talk phone and SIM and just watch the coverage for a few days.

        • JazzoRenee

          Verizon has started sharing it’s towers with T-Mobile I thought.

          • Not possible. They do share their CDMA 1xRTT/EV-DO with Sprint and other MVNOs.

          • JazzoRenee

            May I was thinking of Sprint.

    • Buur

      Same. I have unlimited + a 20% Dell discount. Keeping this thing until they take it from me forcefully.

      • sc4fpse

        Yeah, but… you work for Dell. Is that really worth the discount?

        (I kid, I kid!)

        • Buur

          Scamming my discount off my ex-girlfriends email! Probably shouldn’t say that out-loud or the Verizon police may show up.

          • Verizon Police

            It won’t last long rest assured discounts are now periodically verified and when you are caught hate it for ya!

          • Buur

            Nah, I have access to that email account for verification. I am g2g.

      • Brian Sargent

        Yep. Got a 20% Government discount and am no longer employed as such. Will keep this up until they get decide they would rather pillage me for more money and take the data away. Then I will pray another carrier finally decides to put up some towers around my house.

        • And actually verizon says this month they are going to be verifying any and all employer discounts…

      • Austin Warren

        Need to leave my career for dell.

      • I have unlimited + 22% discount (only pay like 23 for unlimited data)

    • RepublicansAreSoStupid

      T-mobile offers unlimited plans that do not throttle data. You pay a little more, but it is definitely worth it. I am paying less on T-mobile than I was on Verizon by about $30 per line with the same if not better coverage. I didn’t get a signal at work with Big Red before due to the building being 100% concrete, now I have full service and LTE.

      • BobButtons

        I considered T-Mobile but I’m in the Milwaukee/Madison area and their coverage here is ridiculously low. Milwaukee was actually rated one of the top worst cities for T-Mobile coverage.

    • KleenDroid

      I’ve got 5 lines with unlimited data. By December I will not be under contract anymore. I only pay $10 per line for unlimited so I want to keep it as long as possible also. I have no problem paying full price for new phones. They cost $299 if you subsidize so it is worth doubling that number to keep unlimited and not be locked down with a contract. If they take my unlimited away someday I will simply take my 5 lines elsewhere.

      • I only have two lines with unlimited, 1400 minutes, and no texting plans (Google Voice) I’m simply tired of paying 160 dollars per month (employer discount) for phone service. I’m all for paying full retail…but not that that kind of monthly cost.

        • TheDrunkenClam

          I thought using Google voice still costed you text messages with your carrier?

          • Nathaniel_Graham

            It doesn’t if the text is sent with your Google Voice number, you would be using data not sms.

          • That’s if you get your text messages forwarded to your phone number. If you use the Google Voice app, it goes over data.

        • KleenDroid

          My 5 lines with unlimited data, 2000 minutes talk, unlimited text for $200 per month.

          • Sounds like you got a pretty sweet deal.

          • Yeah I got the 1400 min version of that plan and its the only thing keeping me with Verizon. If I lose my data discount, I’m out.

    • Just plunked down full retail for a phone for my son as I wasn’t willing to give up the unlimited data for him (or my self for that matter.) I did get $91 for his iphone 4 (finally convinced him to come back to Android,) so that help lower the cost. In the end, it is still cheaper with the discounts I get and unlimited data!

    • J2000pro

      I wouldn’t be surprised if this is part of their preparation to force unlimited people to tiered plans. Kill the discounts, kill remaining unlimited user’s current plans and try to get more on upgrades. This company is predictably bad.

      • BobButtons

        Agreed. The dumbest thing too is they’ve been bragging about how quickly people are voluntarily switching over to “Share Everything” plans. Forcing those remaining on unlimited off of it just proves they’re full of crap.

      • JazzoRenee

        They are dumb, because most unlimited customers have been around since before smartphones, We are dumb we have noticed and rejected the changes. Verizon better get wind of that fact and figure out another way to pinch a penny.

    • bestguest

      Everybody knows you never go full retail.

      • Austin Warren

        Look at what happened to Sean Penn

        • La2da

          Went full retail, went home empty handed.

        • Granted

          Hilarious movie, but Sean Penn is an anal wart.

  • DontBeConfused

    Whatver,im officially done with Verizon. Once my contract is up next year, im switching to sprint or tmobile. Not worth the headaches and cost

  • Big Red constantly taking more and more away from their customers. I can’t stress enough how happy I will be when my contract expires and I jump ship.