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Verizon Support: Galaxy Nexus LTE Update Coming Soon

verizon nexus update soon

Verizon’s Galaxy Nexus LTE is a full four updates behind other Nexus devices, that’s no secret. What we would love to find out, though, is when they plan on changing that status. And if they do, are we going to skip past all of the previous updates and jump right to Android 4.2.2 or will we be stuck back at 4.2.1 or something earlier? 

We know one thing, an update is indeed on the way. In a response to a frustrated DL reader on Twitter, Verizon’s official support account has confirmed that there is no release date, “but it will be soon.” We should point out that the VZW support page for the G-Nex also has a “Coming soon!” tag attached, however, that could have been there for some time.

What we’re confused about, is why they think the update is coming from Samsung, but that’s a story for another day. All of us fully understand that once Big Red approves the update, the file will come directly from Google, just as it has since day one.

If it makes the situation seem any brighter, keep in mind that Verizon has approved a handful of updates to a variety of devices over the last week. Maybe there is hope on the horizon.

Via:  @VZWSupport

Cheers Jeff!

  • http://www.hammertechnologies.net/ Chase Johnson

    HAHAHA yeah whatever Verizon, stuff like this is why I left your company’s plan after 8 years of service.

  • Devilsephiroth

    This phone has seen more love from droid life and the community than Verizon and Samsung. Glad I rooted day one

  • avinyc

    There was a comment posted on another site a couple days ago claiming to have direct communication with someone at Verizon. Take it with a grain of salt, but it does sound better than nothing:

    http://www.gottabemobile.com/2013/02/26/state-of-android-4-2-so-far-a-nexus-only-update/#comment-222031

  • Justin Kos

    My contract can’t expire any quicker…

  • http://twitter.com/digitdothack Rong Thach

    I’ve already compiled and have Android 4.2.2 from AOSP, so I won’t hold my breath for VZW update for GN LTE!

  • Lord_Vader1941

    Yeah, I’ll believe that when me sh!t turns purple and smells like rainbow sherbert….

    • Lesser Version

      Great post…made me laugh!!

      • brando56894

        The question is, do you know what it’s from without looking it up? :)

  • http://twitter.com/DroidNCState Preach2k

    I will believe it when I see it!!!! I am going to get the S4 when it is released.No more Nexus from any carriers.

  • http://www.pcprocare.com/ Barry Taylor

    The sad thing is, this is news.

  • mikefromson

    Everything about Verizon Blows except for their LTE coverage in my area…one more reason why I buy off contract, root, and ROM…as soon as the X phone is out it’s bye bye Big Red (assuming it’s available on the play store)

    • http://twitter.com/QUASI_CAUSTIC Quasi Caustic

      HERE HERE!

  • http://twitter.com/na3800 Aaron

    OTA Update will likely be Gingerbread

  • Sean Bello

    filthy liars lol

  • Jake

    YES! Finally 4.1.2! Verizon FTW!

  • Jwhap

    The only reason I care about this is all of the goodies that will make the Roms a little better…..binaries, radios, being a bit closer to the rest of the nexus lines. That said it has been a very long time since I have been running stock android and this won’t get me back there. Especially since KLP will be announced in May and updated shortly after…….no sense in going backwards!

  • Steve Benson

    Reason #101 why I’m leaving Verizon. Even their damn technical support doesn’t know who’s updating the Galaxy Nexus. Samsung? FML.

  • http://twitter.com/Bateluer Robert Boluyt

    Yeah Verizon? I’ll wager 50 bucks you’ve had 4.1.2, 4.2, 4.2.1, and 4.2.2 builds in your ‘labs’ for months.

  • schoat333

    Probably 4.1.2

  • saimin

    Falacy Nexus

  • http://www.facebook.com/Pomacat David Poma

    Oh well if your rooted who cares 4.2.2 Sourcery keeping me happy for the time being. Until I see something new posted on XDA to test out. That’s why I have this phone for all the developer support.

  • Dane Carpenter

    Define “soon” Verizon!

  • duke69111

    I’ve been running 4.2.2 for a little while now, but wouldn’t mind having some new radios.

    • Droidzilla

      This is the piece the ROM commenters often ignore. Having the newest OS version is the best part of an update, but new radios is not far behind.

  • http://www.facebook.com/profile.php?id=705034 Jeff Simpson

    I hope they don’t just jump to 4.2.2 – it’s full of bugs!

    • Shaggy723

      I’ve heard people say this, but my gsm gnex and nexus 7 are running flawlessly on 4.2.2.
      What bugs are you talking about?

  • EvanTheGamer

    No one cares anymore, Verizon.

  • El Big CHRIS

    Uff and here I thought Verizon was delaying the update. Thank goodness Sammy is coming to the rescue

  • Matthew Morrison

    Okay Verizon Here’s my update!! …I’m leaving you!!

    • http://twitter.com/WaltPartlo Walter Partlo

      “Its not me, its you.”

    • http://www.hammertechnologies.net/ Chase Johnson

      I did leave 2 weeks ago! Its awesome feeling.

      • She_Beast

        The only reason I don’t feel bad about this $250 ETF is that I got my GNex for $50 from Amazon last April. If I’d paid $200-250 for it originally, I wouldn’t be feeling so good.

  • enigmaco

    This is why I am leaving Verizon tired of the games they play, and so glad I have a nexus 4. Feel bad for the galaxy nexus owners

    • Rodeojones000

      No reason to feel bad for us. Any GNex owner with half a brain is already running 4.2.x. If they’re waiting on an OTA from Verizon with this phone they’re doing it wrong.

      • enigmaco

        Still feel their pain I came from a droid 3 I really got screwed

  • Alan Marchman

    Damnable horseshit and shenanigans, Verizon gentleman. Damnable horseshit and shenanigans.

  • Havoc70

    Another Verizon Support rep that doesnt have a clue what they are talking about. Color me shocked

  • brkshr

    Let me hold my breath… … …

  • http://www.facebook.com/profile.php?id=100002169973445 Mike Butler

    What is the current actual official Android version for the GNex?

    • ßen Murphy

      4.1.1

    • http://www.hammertechnologies.net/ Chase Johnson

      Verizon: 4.1.1
      Sprint: 4.2.1
      Google(GSM): 4.2.2

  • http://twitter.com/wungfu Mikey

    I am rooted and on 4.2.1, what are some good options for 4.2.2?

  • http://twitter.com/mickmel mickmel

    How about just some new radios? I’m on 4.2.2, and it’s great, but the 3G/LTE reception on this device is still pitiful.

    • Paul Harper

      CM10.1nightlies have improved it drastically for me

    • http://profiles.google.com/cory.simpson Cory Simpson

      I don’t think anything is going to be able to fix that. :(

    • http://twitter.com/BatsShadow Scott Webber

      Someone knowledgeable told me that the problem is a poor antenna.

  • alexis orms

    I really don’t get why the lack of updates bothers so many people on THIS phone. I would fully understand if it was a locked up tight device because then you have little other choice. On a Nexus it takes 5 minutes to blow the latest AOSP release to it though. It is a little inconvenient granted…but hardly rage worthy.

    Slow updates form Verizon is not a reason to NOT have nexus on the carrier, it is a reason we NEED Nexus on the carrier. It gives us exactly what we have been saying we want…turns the carrier into a dumb pipe and lets us maintain our own device.

    • Droidzilla

      Rage worthy enough that Google pulled the Nexus 4 from being on Verizon. It’s a big deal, just not a big deal to those who hack.

      • alexis orms

        Installing an update yourself is as much “hacking” as installing a windows update on your PC is. I’m a hairstylist and I figured it out.

        • Droidzilla

          You’re fooling yourself if you think it’s not an issue.

        • Droidzilla

          You’re fooling yourself if you think it’s not an issue.

          • alexis orms

            It’s not an issue for me, and I can’t imagine why it would be for most the readers here.

          • Droidzilla

            I would be shocked if it was an issue for most of the people here. This is a small demographic of GNex users. If you don’t believe that it’s a problem, just listen to Google’s take on it. It was a big enough problem that they decided to go all GSM for the Nexus 4; they specifically stated that this was because they felt the Nexus experience was tarnished on CDMA devices from what they intended it to be.

          • alexis orms

            From Google’s standpoint it is indeed a problem. it restricts their ability to manage their devices. From my stand point it is not a problem…it does not restrict my ability to manage my device.

    • techie_1

      Because it takes 5 minutes for Verizon to approve the update, yet they don’t.

      • She_Beast

        But they need to make sure it’s SECURE!
        /s

    • http://profiles.google.com/cory.simpson Cory Simpson

      Very well said Alexis. This is indeed why Verizon needs the Nexus…if they update it or not.

    • Devilsephiroth

      I agree. This gnex was rooted before it was activated. I had no intentions of waiting for carrier support.

    • Stevedub40

      I think it is the whole principle behind it. This is a Nexus phone. A Nexus phone should be the up to date with what Google is releasing in regards to Android. The fact that Verizon has so much control over a Nexus device is pretty much them giving us the middle finger. But I do agree, in that the flip side is that it IS a Nexus, so we don’t have to wait around for Verizon to pull their thumb(s) (possibly fists) out of their arse.

      • http://profiles.google.com/cory.simpson Cory Simpson

        I agree with you in part. But it’s not a perfect world and I’ll take what I can get. My SGS 3 is perhaps the only other phone with a decent dev community behind it on Verizon that has a bootloader you can unlock other than the Gnex. But, AOSP doesn’t run nearly as well on it as it does my Gnex…I dont think any phone comes OEM skinned runs AOSP as good as a nexus does.

      • crack

        Steve you said it perfectly. Everytime a DL article comes out about the gnex I always say exactly what you said when people mention Roots and “why is it such a big deal??”. Yeah, I’m running a rom. It’s also a pain in my ass to check the update status on my rom every week when I’m running a nexus device and shouldn’t *have* to root&rom my phone to be on the newest version of Android. Like other have stated, my next phone with be a nexus from google and not on verizon. I’m actually willing to give up LTE to not have their dick up my ass.

        • Michael Knight

          I’m with you. I just bought a Nexus 4 from Google Play for both my wife and I, signed up for T-Mobile pre-paid, and ETF’d our Verizon account by portins our number to Google Voice. I’ll start seeing a monthly savings of $90 beginning in 4 months and now do not need to worry about installing/updating roms.

      • Brandon Golway

        This. VZW finally gets a Nexus, knowing full well what that entails and they STILL manage to give a big FU to Google and their customers by doing it their own way.

  • http://twitter.com/iAndroidaddicts iandroidaddicts

    Well you can actually get 4.2.2 on the Samsung Galaxy s2 with the new AOKP Custom rom check out the tutorial on my blog! http://www.iandroidaddicts.com/2013/02/tutorial-install-422-jelly-bean-on.html

  • SHagy

    I’ve contacted Verizon before about updates and they gave me the same run around that they do not control updates, that they come from the phone manufacturer(Samsung). Verizon employees don’t even know how their own products work, or how a NEXUS is supposed to work.

  • Thomas

    Early April Fools

  • Danrarbc

    They’ll probably push a 4.1.x update

  • ddevito

    if you own the GNex and you’re still running stock with no mods…

    SHAME ON YOU!

    • mike404

      running stock because work email and mobile device mgmt software will not work with modified/jailbroken phones

      • ddevito

        same with my company…only I told them to buy me a new phone or don’t expect me to answer emails. It’s my device, unless they pay for it you’re only fooling yourself.

        • mike404

          yeah agreed, except i’m on the MDM team :) so not an option for me

      • http://profiles.google.com/cory.simpson Cory Simpson

        You can run a unrooted/unmodified stock ROM.

    • JBartcaps

      I am! touchscreen broke and got my replacement today :)

      • n900mixalot

        So they are still sending out Galaxy Nexus replacements for damaged phones, AWESOME! I got mine replaced a few weeks ago and was going to have a FIT if they sent a Razr or some crap. Phew!

    • Rolando

      SHAME ON YOU DANNY DEVITO. SOME PEOPLE JUST LIKE STOCK WITH NO MODS. WHY DID YOU DIVORCE RHEA? SHE WAS YOUR SOUL MATE, EACH OF YOU WERE SMALL TROLLS.

      • http://profiles.google.com/cory.simpson Cory Simpson

        You dont have to mod or root to run AOSP updates yourself. All you have to do is unlock the bootloader.

  • mechapathy

    Considering the fact that Samsung doesn’t update our devices, I chalk this up as another case of VZW support talking out of their ass.

    • http://twitter.com/ToysSamurai Toys Samurai

      We (I mean the well informed, tech educated we) should know by now that, talking to VZW support is useless. Put it simply, they don’t know anything useful to us. Guys, they are there to support people who have no f*cking idea what a smartphone is. They read from scripts. And, if you ask something they don’t have a script to read from, they improvise — or you can call it, THEY LIE.

      Just stop listening to the support people, please. Yes, occasionally, you may find someone who knows their gigs, but that’s an exception and those people know because they learn by themselves, not because Verizon trains them to know. Verizon only needs to answer questions that you will only type 3 alphabets from your keyboard after you hear them: LOL.

      • imanobody

        As somebody that has sat in a Verizon call center I can confirm that this is 95% false. There are no scripts, though there are generic steps they follow at first. Their knowledge base does vary from person to person, but they are well trained for what they do. Indeed, the bulk of the training is targeted at the less knowledgeable consumers, as it is good business practice to train for the majority not the minority.

  • HotRodJohnson

    Soon, I will relock my Nexus. I’m not sure exactly when, but soon!

  • http://randomphantasmagoria.com/ Shawn

    Color me skeptical. First off, it’s Google that will push it once they have VZW approval. Samsung has nothing to do with udpates for Toro.

    Second, historically, “soon” for VZW can mean 6 months or more. Ask Xoom owners who are still waiting for Jelly Bean when the WiFi-only version has had it for 7 months.

    • 4n1m4L

      At the same time Google said people were having issues with the WiFi JB update and that those issues are why they called it end of life for the WiFi Xoom.

      • http://randomphantasmagoria.com/ Shawn

        I don’t recall seeing that, but there’s one reason and one reason only why the Xoom was end-of lifed…the interface. The Xoom-style tablet UI was completely scrapped in 4.2 and that spelled the end for the Xoom. Clearly the hardware can handle it just fine.

        The Nexus S was end-of-lifed probably because of hardware. The official stock 4.1 updates were painful on the Nexus S. The hardware just couldn’t handle it.

  • Ted

    What about the rooted phones?

  • http://www.vinsonimages.com yamaha83

    hahaha if i had a dollar for every time VZ said something was “coming soon”…

    • http://www.thinkgeeks4u.com Hiral Patel

      “Coming Soon” to VZW means could be another year. If it was not for their implacable service I would leave them.

    • brando56894

      Last year (meaning about 8-12 months ago, not like a month or two) I was told by a friend who works in a VZW store that LTE was “coming soon” to my area, still haven’t seen anything. A guy I work with said that he saw the tower being built in the next town over from me and said that it should be complete soon. A few days ago I went into my local VZW store and asked the guy that usually does the tech stuff and is wearing a suit and tie about the progress of LTE in my area and he said that building it is complete and that they testing everything now and that “it should be ready soon”. I’ll take that as meaning that I will be the last area in VZW’s LTE roll-out at the end of 2013. Also when I bought my Rezound on launch day last year I asked the rep if it would be getting ICS soon and he said we would be getting it in December. It never came until like April or May.

  • chris125

    It’s prob just a maintenance update and not an os update

  • http://twitter.com/Mikecox20 Mike Cox

    been on 4.2.2 for a couple weeks now. why people wait on Big Red for anything is beyond me

    • http://www.jamesbriano.com James Briano

      What are you running, Mike? Something from XDA?

      • http://twitter.com/slickbmw B Wood

        AOKP is on 4.2.2 and smooth on my GNEX

      • Robert Goddard

        CM10.1 nightlies have been on 4.2.2 since about 2 days after source dropped

      • Jwhap

        Shiny has been on 4.2.2 since release.

    • athom07

      Well, if you have to use a custom rom to get the latest version on your Galaxy Nexus, than is there really any advantage to having the GNex? Not hating on the GNex (Probably in my top 3 Android phones I would want) – just saying if you have to use a custom ROM to get the latest OS then there really is no advantage to using a Verizon GNex…

      • http://www.facebook.com/profile.php?id=705034 Jeff Simpson

        It’s the opposite, actually. If you’re just using whatever software verizon/manufacturer sends you, there’s no advantage to having a Nexus. The benefit of the Nexus is that it’s unlocked so that you can install whatever bleeding-edge or custom software you want without having to resort to some weird hacking/rooting process that could eventually be closed or could cause a device brick.

        With a Nexus, as far as I know the only way to brick is to physically damage the phone. Any broken software you can load you can fix using fastboot. Can’t say the same for devices that require hacking just to gain the ability to load software in the first place.

        • athom07

          Ehhh..I’m not sure I’m buying that….Having an unlocked bootloader is of course an awesome bonus but I don’t think that is what gets people excited about a Nexus (definitely not for me anyway)…it’s the expectation of always having the latest unadulterated version of Android

        • Droidzilla

          Support from Google, latest Android tailored to the device by Google, and Google design input for hardware are my main reasons to go Nexus. The hackability and dev support are just icing on the Jelly Beans.

        • Justin Barrett

          Don’t know why more people don’t understand this. There are a ton of ROMs that are practically stock, and have squashed more bugs than anything Verizon would push out. Being able to flash whatever ROM I like with ease is exactly the advantage in my eyes. The whole “you shouldn’t have to root your phone to have the latest” argument simply doesn’t apply.

          • http://profiles.google.com/cory.simpson Cory Simpson

            There are ROMs that are completely stock. Including no root, if that’s the way you swing.

          • http://randomphantasmagoria.com/ Shawn

            “Practically stock” is not stock. There is not a single custom ROM out there that emulates stock perfectly…not even Shiny. If someone just created “mysid” out of 4.2.2 and left everything there…odexed, leave the WiFi tethering check in, include the two Verizon apps, etc., I might consider running it. I don’t buy Nexus devices to run ROMs. I run Nexus devices because of the updates and because they’re the only high-end devices on the market that run vanilla Android as it comes, with no modifications. I don’t want a single thing that’s not in the stock because I actually LIKE the stock ROM exactly the way it is. Stock Android conforms to Google’s “less is more” design mantra that applies to so many of their products. Custom ROM developers always throw in little extras here and there, others throw in a ton of things. All this does is make the device more cumbersome to use a lot of times.

            Also, if you’re not running custom ROMs or rooting,having an unlocked bootloader is pointless, and a security vulnerability. If you’re not rooted, but have an unlocked bootloader, anyone who steals your phone can simply load a custom recovery like ClockworkMod or TWRP and instantly have root access to all your data via adb. Very quick and easy. I always preach to everyone that if you care about security and insist on root or unlocked bootloaders, encrypt your data using the built-in Android encryption in phone settings.

          • http://randomphantasmagoria.com/ Shawn

            “Practically stock” is not stock. There is not a single custom ROM out there that emulates stock perfectly…not even Shiny. If someone just created “mysid” out of 4.2.2 and left everything there…odexed, leave the WiFi tethering check in, include the two Verizon apps, etc., I might consider running it. I don’t buy Nexus devices to run ROMs. I run Nexus devices because of the updates and because they’re the only high-end devices on the market that run vanilla Android as it comes, with no modifications. I don’t want a single thing that’s not in the stock because I actually LIKE the stock ROM exactly the way it is. Stock Android conforms to Google’s “less is more” design mantra that applies to so many of their products. Custom ROM developers always throw in little extras here and there, others throw in a ton of things. All this does is make the device more cumbersome to use a lot of times.

            Also, if you’re not running custom ROMs or rooting,having an unlocked bootloader is pointless, and a security vulnerability. If you’re not rooted, but have an unlocked bootloader, anyone who steals your phone can simply load a custom recovery like ClockworkMod or TWRP and instantly have root access to all your data via adb. Very quick and easy. I always preach to everyone that if you care about security and insist on root or unlocked bootloaders, encrypt your data using the built-in Android encryption in phone settings.

          • Justin Barrett

            Wow. That’s a lot of complaining for a very small issue. Practically stock is practically stock. I don’t like Verizon’s version of stock anyway. AOKP’s tweaks are easily ignored as well if one chooses. If the very small minor tweaks are a huge deal then I can’t argue against that. I guess some people just need to complain.

          • http://twitter.com/chqueed charles rogers

            Now AOKP is not practically stock. You aren’t actually trying to say that are you?

          • Justin Barrett

            No Charles, I’m not. I don’t want fully stock. I think Android has way more potential than fully stock, which is why I appreciate and embrace the choice of ROMs available.

          • http://randomphantasmagoria.com/ Shawn

            I wasn’t complaining at all. I was just making the point that running custom ROMs, rooting the stock ROM, or even simply unlocking your bootloader opens up security problems. I was also trying to illustrate that some of us just simply like the stock ROM because it provides everything we want and nothing we don’t. Honestly, I’m in no hurry for 4.2. With all the problems the GSM guys have been having with it, I’m happy to wait honestly. 4.1.1/JRO03O runs absolutely wonderful on the VZW Gnex.

            In the end, running custom ROMs or running stock is a matter of personal taste and one is not inherently better or worse than the other. As I said, I buy Nexus devices because they’re the only high-end devices that actually run plain, vanilla Android and get updates quickly (even VZW compared to every other phone they sell). If there was another device out there that got quick updates and ran Android in stock form, I’d consider it. I’m not married to the Nexus brand. I’m married to stock Android and quick updates.

  • http://twitter.com/Droid920 Matt Ellefson

    I will believe it when I see it

  • http://twitter.com/canoy07 Eric G Canoy

    all the more reason to root…

  • SirSoloDolo

    I wouldn’t hold your breath

  • StoneColdCarl

    If it’s just a security update, I will poop in Verizon stores.

    • EvanTheGamer

      Then get arrested for indecent exposure.

      • http://twitter.com/jheyneman James Heyneman

        He didn’t say it wouldn’t be in the restroom…

      • flosserelli

        Not if he brings it in a bag and discreetly “drops” it in the store.

    • Greyhame

      I’d laugh my a$$ off if it just removed the universal search feature. Isn’t that something Samsung, the supposed purveyor of this update, got sued for? As a VZW GNex owner myself, my ROM’d device won’t notice either way.

    • fanboy1974

      But the question is will your poop have a Verizon logo?

  • http://www.droid-life.com/ Tim-o-tato

    Don’t worry, folks. Samsung to the rescue. Looks like they’ll be pushing that update any minute now. Who is running these support twitters? O_o

    • http://twitter.com/slickbmw B Wood

      This is beyond sad. Thank goodness for AOKP. Already on 4.2.2 no thanks to Verizon!!

    • EvanTheGamer

      No one cares anymore, Verizon. We’ve had 4.2 for months now. Verizon is just so f’n slow. Wow.

    • 4n1m4L

      Samsung doesn’t update the toro, Google does..

      • Greyhame

        …think you missed something….

      • http://www.facebook.com/steve0mac Steven Cornea

        google doesnt update the toro, verizon does.

        if google did, we would be on 4.2.2 months ago

    • tyguy829

      What would happen to your pants if Andy Rubin was hired by Samsung?

  • KleenDroid

    Amazing