Comments on: Google’s Nexus 4 Sells Out in 25 Minutes

By: Gabernasher

Gabernasher — Wed, 14 Nov 2012 23:54:00 +0000

If they “knew” it would be available at noon they were wrong.

By: Gabernasher

Gabernasher — Wed, 14 Nov 2012 23:49:00 +0000

Just glad I got to sit on my couch instead of outside in the rain.

By: Gabernasher

Gabernasher — Wed, 14 Nov 2012 23:47:00 +0000

Got one at ~4PM EST

By: NeedName

NeedName — Wed, 14 Nov 2012 15:40:00 +0000

Google does have some learning to do on launching products — that’s for certain.

However, let’s not forget what apple usually does — they know full well they will sell millions on pre-orders & launch day yet they always cut the number of devices available short, thus they can “sell out” every time to create more hype.

At this point I think Google just didn’t think they would sell as many as they are.

By: Tim Miller

Tim Miller — Wed, 14 Nov 2012 14:32:00 +0000

No, typically when you ask for a manager you’re going to a “lead” who is just a more senior person sitting right next to them (and senior in a call center means they made it 6 months without walking out). You’ll probably never talk to an actual employee of Google as opposed to an employee of Callcenter XYZ.

I’ve been in management at a couple of different call centers. This is a universal fact. You’d be shocked at some of the clients that are based here. 99% of rental car companies, the IRS for calling about your tax return, State Farm, Progressive, Farmers, a billion different frozen food companies, Colgate, Crest, Microsoft, McDonalds, Verizon, Sprint, AT&T (both phone & DSL support), I could go on for hours. With absolutely none of them will you ever talk to an actual employee of the company you are calling for unless they specifically call you back after the fact. With extremely irate customers we were able to contact the clients, but usually it took them days before they’d call them back personally, if ever.

Sorry for the rant, just a touchy subject I’m extremely happy to be out of that industry finally.

By: Nexus04

Nexus04 — Wed, 14 Nov 2012 00:52:00 +0000

So how long are we stuck with the Nexus on Big Red???? I want a Nexus4!!!!!!!

By: Tim Buchanan

Tim Buchanan — Tue, 13 Nov 2012 23:58:00 +0000

I have to be honest, I really don’t understand the Nexus 4. No LTE is one thing, but 16GB of storage? I don’t think cloud storage is as practical as we may want it to be. My next device purchase will focus heavily on how much onboard storage I can get. The N4 just doesn’t cut it.

By: Nazzi_Muhammad

Nazzi_Muhammad — Tue, 13 Nov 2012 23:38:00 +0000

What a joke. No wonder Apple runs circles around Google and android. Selling out before you can fulfill orders in 25 minutes? Nice business model Google.

By: Esteban Ventura

Esteban Ventura — Tue, 13 Nov 2012 23:37:00 +0000

KEEP REFRESHING!!!! – I just ordered 3 nexus 4 around 4 pm in central time!!! (i can prove it) .. just keep refreshing..

By: JoshGroff

JoshGroff — Tue, 13 Nov 2012 23:09:00 +0000

True.

By: SeanBello

SeanBello — Tue, 13 Nov 2012 22:47:00 +0000

I mean regarding escalation. When you ask to talk to a manager or somebody that you can talk to above them and they say “there’s no person that you can talk to”. there’s ALWAYS somebody

By: Tim Miller

Tim Miller — Tue, 13 Nov 2012 22:42:00 +0000

…of course they don’t. When you call a support number based in the US, nine times out of ten you are getting an 18 year old just out of highschool making 9 or 10 bucks an hour to sit there and listen to you complain. They’ve got some scripts to read and aren’t allowed to hang up on you unless you get really offensive. That’s about all you can expect.

By: SeanBello

SeanBello — Tue, 13 Nov 2012 22:14:00 +0000

I know for a fact they don’t think they botched it. I’ve called the Nexus customer service line multiple times. They don’t take responsibility for anything.

By: Tim Miller

Tim Miller — Tue, 13 Nov 2012 22:12:00 +0000

I doubt they see it as botched at all. They sold out in 25 minutes, I’d say that’s pretty damn successful. It’s not their fault that their website was misbehaving a bit when it was probably getting tens of thousands of requests per minute. I’m sure it’s just a mySQL database behind it all, and even the best server farm on the planet can’t make that clunky crap PERFECT.

By: Noel

Noel — Tue, 13 Nov 2012 22:05:00 +0000

Wish THE HTC DLX came unlocked and able to play nice with the major carriers especially Tmo. Despite the large 5” 1080p screen the phone is not extra large as first thought. Wish HTC can make an unlocked pure Android 4.2 JB variant.