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AT&T Shortens Return Policy to 14 Days, Holds Hands With Verizon

At the beginning of 2011, Verizon changed its return policy to a measly 14 days, meaning you had two weeks to decide if you liked a phone enough to keep it for 2 years. Almost two years later, and AT&T has joined the party, reducing their 30-day policy to 14 days as well. If you buy a phone from AT&T and return it within 2 weeks, you will pay only a restocking fee. If you try to return a phone after 14 days, you will be stuck with an early termination fee as well.

Via:  AT&T

  • But they’re not colluding or anything…

  • Looks like a great Cartelisation is going on in US, which is NOT that good for consumers, imho…

  • jclake

    If you are changing operating systems (iPhone to Android), then 14 days isn’t enough time to learn a new OS and determine if you atleast not worse off.

  • socalrailroader

    It should still be 30 days in California.

  • David

    True! less LTE where i am at with both worlds, but i will say i am impressed with At&t hspa+
    9Mbps down(on the the so called 4G) i got on ipad 3 i just purchased, I am so glad i didnt get verizon LTE. Who know when they are gonna turn it on.. (Chico,CA) and on Verizon 3G not even 1Mbps… but still the att service is not as good as verizon for voice calls..

    • JoshGroff

      Have T-Mo and AT&T HSPA+ where I am but only 3G with VZW. >.>

    • socalrailroader

      We’re still waiting on LTE from AT&T, Verizon and U.S. Cellular up here in Mendocino County. We do have LTE from Metro PCS, but poor T-Mobile, they’re still 2G 😀

      • LionStone

        VZW lit up Ukiah with 4G about a week ago! And Cloverdale has it too now! I’m surprised they got it before Santa Rosa but oh well. A rep at US Cellular in Ukiah said they’ll probably get 4G by end of year.

        • socalrailroader

          Cool, thanks for the info! I am on AT&T, so I wouldn’t have any way to find out firsthand, AT&T is going to have LTE up on most of their network by the end of 2013, hopefully it will come soon for us. I live in Redwood Valley, have they turned it on out here, or just in Ukiah? The reason Santa Rosa doesn’t have it yet is because the city is fighting with VZ on tower modifications for LTE, so it could be a while longer for most of Santa Rosa, at least the downtown area anyway. I have a SGS III on AT&T, so when they get LTE, I’ll pick it up, but I do good on HSPA+ w/EB, I get around 10 Mbps down and 1.2 Mbps up, along with WiFi I can do anything I want with those speeds.

          • socalrailroader

            I have a lot of family here on USCC, I hope they do get it here by the end of the year, though NorCal wasn’t scheduled to get LTE from them until 2013, I guess they could have moved things up as they have a lot of LTE already up in Oregon and Washington. USCC usually does our area last too.

          • LionStone

            You bet! I’m pretty sure it was just Ukiah…I had 4G all the way up to Upper Lake Williams/20 exit, then it switched, but its a good sign that these towns are getting it!

  • Paul

    I feel 2 weeks is going to be plenty of time to see how the pone’s reception is etc

    • JoshGroff

      I totally agree, but I’d go to Best Buy and get the 30 days anyway. 🙂

      • Abe

        Bestbuy gives you 30 days to EXCHANGE the phone for a diferent one if you dont like it. However your contract begins 14 days after purchase so your still locked in to a 2 year contract no matter where u go

        • JoshGroff

          I didn’t know that, thanks for the clarification.

        • you are correct sir

  • iamjackspost

    So ATT is just like verizon, but with a worse network?

    • KB26

      Worse LTE network, larger HSPA+ network.

      Your choice. A bit more coverage with crappier speeds, or slightly less coverage with better speeds.

      Don’t forget the phone selections.

      • iamjackspost

        I always appreciate an unbiased response. Upvote to you!

        • JoshGroff


      • JPose

        Also to their credit, they didn’t axe all family share plans in order to force you into a new exorbitantly-priced data share plan like Verizon did.

        On a more personal note. I wish HTC made their flagship phones available on Verizon. I enjoyed Sense.

      • LionStone

        Here’s an example of better speeds, less coverage 🙂
        My buddy pulled this down in San Mateo, CA on his i5! The one before this one was 45 down…friggin A!

    • AT&T’s network is smaller than Verizon’s, but isn’t worse. Their speeds are just about on par with Verizon’s in most regions that have LTE. Honestly, moving back to AT&T at this point wouldn’t be such a bad idea since new devices don’t use their over crowded 3G network.