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Having Trouble With Your Asus Bootloader Unlocking Tool? Send it in to Asus

Fortunately for all of us here, ASUS not only makes awesome hardware in their tablets, but they were also one of the first manufacturers to start voluntarily unlocking their bootloaders. Unfortunately, the tool has not been working for a while now, users who try and unlock are met with this message:

An unknown error occurs, which may be a network connection issue.
Please wait and try again later

It has been going on long enough for Transformer Prime owners to make their voices heard to ASUS. However, ASUS says the only way to fix this problem is to send it into the company and let them take care of the whole thing. There has been a “special repair process set up for the affected tablets” but who knows how long it will take ASUS to work through all these.

Have you run into this problem with your Prime?

Via: XDA

  • tf201 be gone.. i just got a 100% refund from amazon on the TFP i bough in Jan. what a POS that was with its wifi and bluetooth problems and its slow IO . i can go on forever. then i had to unlock the damn thing just to get a rom that wouldnt crash every 5 mins which means asus didnt care to fix my tablet anymore.. anyway i got a TF201 Dock for sale if anyone is interested….

    • Manuel Acuna

      Right here! Condition?

  • droidify

    I have two primes, both unlocked on first try. I still can’t find a tablet I would rather have. I will say that Asus is terrible at customer service.

    • wpscompute

      I found their customer service to be good. I sent my TF101 in with a malfunctioning video and expected to receive another reconditioned unit in return. I received my original device back in less than 2 weeks, repaired and with all my data in place. And NO Charge.

  • J. Gilbertson

    Took my Prime back to Best Buy, got the Note 10.1, haven’t looked back! The memory issues are hardware related and no software can fix the Prime and all the ANRs.

  • Hitekdroid

    Unlocked my prime 2 weeks ago, no problems. Had my prime since Feb. Running jb on it, runs great

  • androidfan 4 life

    im wondeing when is asus going to update the prime to jelly bean 4.1.1 at lease a date of when it’s going to be updated

  • Bigsike

    Nope no troubles on the two that I did.

  • Unlocked my tf300 and 2 friends primes with no issues

  • Muddy B00ts

    I unlocked my prime the day the tool came out with no issues. Happily running CM10.

    • Big_EZ

      Does changing roms and kernels alleviate the freezing issues? Mine freezes constantly, my nephews tf300 does as well. I went to a few stores to see if the display models had this problem and all the primes and tf300s had the same problem. Between the freezing and the poor wifi reception I rarely use my prime.

      • Muddy B00ts

        Honestly, I think Jellybean made the difference. ICS Roms were better to an extent, but since I made the switch to JB, it’s been surprisingly smooth.

      • Pkmmte

        From what I heard, ICS and Tegra 3 don’t get along well.

        • Big_EZ

          I had the problem on gingerbread, but once I updated to ICS it was much worse. Good thing JB was designed around tegra 3, I’ll probably try to unlock mine so I can update it soon. JB doesn’t help wifi at all does it (I know the wifi issue is hardware, I’m just wishing)

  • Southrncomfortjm

    Are they also having issues with the Infinity pads? Or is it just the Primes?

  • MKader17

    I was the biggest Transformer advocate but after all the failures that have occurred I won’t be recommending them for quite some time. I hope someone comes out with as nice of a dock as they did (especially when we can boot ubuntu native)

    • Ben Baird

      I have been contemplating trying Ubuntu on mine, unfortunately, I am not well versed in coding/hacking/whatever you call it, and from my understanding the Ubuntu they have on the Prime is not the most stable. Might have to read back up on it now and see if anything has changed.

      • MKader17

        I looked it up recently and it isn’t worth it. You are running linux on the tablet but you are using a server for basically a virtual desktop IIRC.

        • Ben Baird

          Thanks, saves me the time of (most likely) having to recover a bricked device…

  • ManBearPig618

    So….if Asus is doing it FOR you, shouldn’t that not void the warranty? Think about it…

    • Big_EZ

      Unlocking it isn’t the reason it voids your warranty. What you can do once its unlock is (ie. overclocking, ondervolting, etc.)

      • ManBearPig618

        Yeah, but the simple act of unlocking voids the warranty. You don’t have to OC or UV afterwards to void it.

        • Big_EZ

          But you can, and you can screw up the device, you don’t have to and most likely you won’t mess up your device but they are going to void your warranty because its possible and if you screw up its your fault. The act of unlocking it has no risk so Asus doing it for you doesn’t change anything.

          • ManBearPig618

            “The act of unlocking it has no risk so Asus doing it for you doesn’t change anything.” – Yet they void the warranty automatically. This is my point.

          • Big_EZ

            Yes, they void your warranty to cover their @ss and to scare away anyone who stumbles across it without knowing what they are doing. They can’t monitor our device to make sure we don’t do something that could harm the device so they void it when you unlock it, also because they can’t support 3rd party software. I highly doubt anyone unlocks their device to leave it stock, and if all you want is root access then you can do that without unlocking it and without voiding your warranty.

          • michael arazan

            Devs do it all the time to write apps on the device and test

    • Essentially repair is BEFORE warranty is void; Meaning they just admitted that they fucked up something and they are telling you they will attempt to do something about it.

      Problem is, there is RMA issues with Prime all the time, one of the infamous one being it ending up in worst RMA place and never being heard again for ever… Seriously, why would RMA take more then a month is of course beyond me…

    • Kagnon

      Unlocking usually doesn’t void the warranty.
      It is usually states that it MAY void the warranty, if a hardware failure is caused by the problematic ROM.
      most people stopped trying to unlocked after they read the words “void warranty”

    • michael arazan

      Pretty awesome, they’re doing it for free, everyone else would charge for sending in the device, especially after the first year warranty is over, or 3- 6 month warranty from some companies.