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Galaxy Nexus LTE Update IMM76Q Sneaks Into Some Replacement Phones, is Not a Good Thing

Remember the mysterious IMM76Q update that showed up on a developer Galaxy Nexus LTE a couple of weeks ago? According to a handful of readers, this update has been pre-loaded onto a batch of replacement G-Nex devices, and this isn’t a good thing. 

One of our readers went through 3 replacement devices over the last week, all of which ran this new IMM76Q software. He said that his phone has been unable to hold a 4G connection for more than a few minutes at a time. It could have something to do with new radios in the update, as the baseband has changed to I515.10 V.FC04, from the I515.09 that came with IMM76K. (Edit:  As some have pointed out, the .10 refers to the hardware version, not software. It’s a mystery then as to why IMM76Q is destroying connectivity.)

He is also noticing that the on-device search seems to have been dumbed down and no longer returns results for apps or contacts, something we were afraid would come with the next update thanks to ongoing battles with Apple.


We aren’t sure exactly why only replacement devices are coming pre-loaded with this update. We also do not think that all replacements have IMM76Q, but if you get stuck in a batch of replacements that have been, you may be in for a rough ride. We are hearing that some stores have marked the devices with “Updated” stickers and are sending them back in some cases because of the number of issues that users have experienced. In fact, one of our readers took his device in to be looked at, and once the rep saw the “Updated” sticker, immediately knew the issues at hand.

Update:  As many readers have pointed out, this could have to do with the .10 version of the device, or just replacements in general. I’ll just say this – hopefully none of you have to get a replacement any time soon, as our comments on this thread alone are filled with users who have had nothing but problems with them.

If you have received a replacement Galaxy Nexus from Verizon over the last couple of weeks, how has your device been acting? Is it running IMM76Q?

Cheers Tim!

  • hilbillybone

    I’m on my third one soon to be fourth they’ve all had the updated sticker on them all with this number on them every phone has a different problem but nonetheless still nota an operating phone

  • konocwa

    Anyway, I got an IMM76Q replacement from Verizon and it worked horribly. Could not stay connected for more than a couple minutes. I rooted the phone and did not realize that this IMM76Q is not available, so now I have a rooted phone that I can not return to factory specs and I already got another replacement, so I need to send this back to Verizon. The second replacement works better, but not as good as my IMM76K phone did.

    Anyone know where to get the IMM76Q image?

  • konocwa

    I though this was an IMM76Q discussion.

  • Unfortunately I have one of these phones that run IMM76Q, and it blows. Pretty irritating actually. Everything that was described on this topic has been happening.

  • I got a replacement Gnex from VZW a few weeks ago, running IMM76Q, and sure enough I have this exact problem.

  • I am on my fifth device all of which keep arriving with IMM76Q. They can’t hold a signal for more than a few minutes. Others in the same room with the same phone but IMM76K do not have a problem. On a number of calls to Verizon, they’ve reached out to Samsung but there has been no comment from Sammy. Verizon has offered an alternative phone but of course it is a yesteryear phone and not something comparable. I’m about to ask for a sixth device — if anyone has any advice then please let me know.

  • teevirus

    Just activated my replacement device about 16 hours ago and it became clear that I got a problem device. After going through the troubleshooting with verizon they transferred me to Asurion the insurance company and they are going to ship me my 2nd replacement phone.

    They said this phone would be a new phone versus what I can only assume is a referb phone. Fingers crossed hope this is the last time I have to do this.

  • Christopher St. John

    I received a replacement Galaxy Nexus on 8/23/2012 with I515.10 and IMM76K. It has been dropping the 4g connection every 5-or-so minutes in the Atlanta area. If I switch to CDMA mode it seems to work better, but not perfectly.

    After getting to 2nd tier technical support, I was offered a Droid RAZR replacement because “an engineer has noted that the Nexus [does not work well] in your area.” I suggested a RAZR Maxx, and he agreed.

    • Tim Swann

      I have gone through 3 replacement devices and have the same problem on every one of them. I was actually the one that sent in the screenshots. I was offered the HTC Rezound and told them they were on crack (not really, but wanted to)

      • Christopher St. John

        I’m using the RAZR Maxx today. All of my connection and call quality problems are gone. I’m wrestling with bloatware instead and the lack of a good Gallery app, but all in all I’m pretty happy with the trade.
        I wonder if the Jelly Bean update leaked yesterday would help matters with the Nexus, but I just don’t have the patience to stick with it anymore.
        I really wanted Verizon’s experiment with the Nexus line to be a success. This is a disappointment.

  • Received my 5th Nexus today, Build IMM76Q BASEBAND I515.10 V.FC04 / I515.FC05

    And this one works it hasnt dropped signal or calls yet, running for about 3 hours now.

    only difference i spotted between this phone and the previous 4 is the REV. This new replacement phone is REV 12.06 the previous 4 were REV 12.07 and 12.01

  • On my 4th replacement nexus all have same problem no data connection or mobile network found when CDMA/LTE is enabled. Build IMM76Q BASEBAND I515.10 V.FC04 / I515.FC05

    • Tim Swann

      I have been going through this for a month now. Same exact problem.

  • I think its definetly hardware. Verizon and samsung have told me that there is a known issue and they dont want to ship out any more refurbed galaxy nexus phones. They are offering me a Razr which i dont want. Verizon has been very bad in this situation I wish we could get the thousands of people to gather some kind of lawsuit.what can we do

    • Tim Swann

      I would be happy to get involved in a class-action suit. I was the one who sent in the screenshots and figured out (after he posted) that it had to be hardware-related and not software-related. Still don’t have a phone that works.

  • ShyGuy1983

    So where does one go to get Jelly Bean for the IMM76Q?

    Any links or accessory info would be helpful. I’m coming from a Droid X to Galaxy Nexus (HUGE Improvement) No problems so far with connectivity and I have an IMM76Q. However, the FIRST Galaxy Nexus I got, I decided to test before I left the parking lot, 4G dropped 5 times while there. Took it back into the store and they instantly replaced it. Seemingly no problems since then… Now I want my Jelly bean but dunno where abouts to get it… On Verizon of course… Any help I would be grateful. I’m somewhat tech saavy and rooted my last phone so I’m not completely ‘blonde’. Just looking for a starting point… Thanks Guys!

  • Jay Lefkowicz

    Sent my phone into Samsung so they could clear the NFC chip, I locked it up. They didn’t fix NFC, but sent the phone back with IMM76Q. Yuk!

    • Tim Swann

      you got sent a replacement device. not the same phone. the took the lazy way out.

      • bigknowz

        nope, same device with new version

        • Tim Swann

          ouch. that sucks

  • Dennis Vernazzarro

    I am currently going through this problem. My Nexus replacement came in a little more than a week ago and had the connection problem. It starts off with a display that looks like I have a signal. When trying to use the internet multiple times the phone realizes it does not have a connection. The signal display changes to an x and then tries to find a signal. It eventually finds the signal and displays it. This can take minutes.

    I called today to get the replacement fixed. Verizon tech support told me they know of this problem and that any replacement will likely have the same problem. They asked me to try replacing the sim card first. Just got back from a trip across the street to my local Verizon store. Replacing the card had no effect.

    They have mentioned giving me a different model as a replacement, but unless it is a Galaxy III it would feel like a step down.

    • Hey what is your resolution i have the same problem they want to send me a droid razr
      Not acceptable !!!!!

  • Joshua Colon

    My replacement Nexus has this “update”. It’s truly HORRIBLEEEEE! I’ve never had a worse experience with a phone. My previous GNex was having connectivity issues as well, which is why the store rep ordered the replacement. But this one is completely worse. Not only that, but the volume is so weird. Notifications sound off normal, but when calling, it’s impossible to hear the other person unless I have them on speaker. Music stored on the device and Pandora will not emit any type of sound. Random. What should I do? I don’t think Verizon can really help….

  • JetmanFL410

    After 3 replacements with the dropped network problem, I finally got one that works. Really weird purple tint to it, but I’m not sending this one back to just get another one that drops thenetwork! Verizon sucks now!

    • Hey what is your resolution i have the same problem they want to send me a droid razr
      Not acceptable !!!!!0 •Edit•Reply•

      • JetmanFL410

        I’m not sure where u find the resolution at. The screen is still crisp and looks good, but just have the purple tint to it on certain black or grey pages. They wanted to give me the razor too and I said no thanks. The GN is there first phone I have been happy with minus the camera

        • I have now been through 5 and went to two store that all have the revision 12.01 that doesnt work. I cant get them to send me a new one in the retail box. they are scum. they need to make this right

  • ok I got what I thought was a brand new phone, charged for a brand new phone (I was due for new every 2 anyway) and I have an UPDATED sticker and the build referenced here. Signal has been hit or miss but is this telling me I just bought a refurb/replacement nexus for full price? And how do I fix it without rooting it?

  • TheBigK

    I think the Verizon holdup with JB is they are working on some fix for these signal issues to release with the JB build. Just my opinion, but I can’t believe they would be dumb enough to release new software without also addressing a known issue in their previous build release. Stay patient,I for one think we will see an end to the signal issue when they finally push the OTA

  • TheBigK

    I’m running IMM76Q and just got my device a couple of weeks ago new. I too cannot hold a 4G signal for more than a few mins at a time and most of the time it is 30 secs or less. Wheni switch to CDMA I have no issues. I for one don’t care much about 4G as it is spotty around here, and having it on CDMA helps my battery. The phone is fast enough on 3G for me so I’m good with it.

  • Yep – got a replacement a few weeks back, running IMM76Q. Doesn’t hold a data connection worth crap, device search is retarded 😛

    The best part is that I requested a replacement due to the data connection issues with my first one, and this is actually a step back 😛

  • Patents are the #1 reason to root your phone these days. It’s the only way to ensure your tech ins’t stymied by the fat cat patent wars.

  • Jimmah555

    I recently (August 9, 2012) made the jump from T-Mobile to Verizon and got two of the free Galaxy Nexus phones from Best Buy. Both are IMM76Q, and I have yet to have a problem with them. They had little stickers on the box and the plastic bag the phone was in (inside the box) that said “Updated” on them. I immediately hacked both (within an hour), but they are still running stock ROMs with zero problems. I’m betting the IMM76Q update is just taking the blame for a huge batch of bad phones that are circulating, but I’ve been wrong before 🙂

  • Guest

    I recently (August 9, 2012) made the jump from T-Mobile to Verizon and got two of the free Galaxy Nexus phones from Best Buy. Both are IMM76Q, and I have yet to have a problem with them. They had little stickers on the box and the plastic bad the phone was in (inside the box) that said “Updated” on them. I immediately hacked both (within an hour), but they are still running stock ROMs with zero problems. I’m betting the IMM76Q update is just taking the blame for a huge batch of bad phones that are circulating, but I’ve been wrong before 🙂

  • cmcfalls2

    I’m telling you people, it’s a hardware issue. Check your phone’s baseband (Settings > About Phone). I’m willing to bet the overwhelming majority of you having the data issues have .10 versions.

    This is the updated hardware (made in China) and is apparently inferior to the .09 version (make in Korea).

    The majority of .09’s do not have the issue, while there are VERY few .10’s that do not.

  • Jim

    I actually just got my 3rd Gnex today. It is running IMM76Q. Oddly enough, it is the first device that I’ve gotten that HASN’T dropped 4G every 5-10 minutes. (This is why the first two went back.) I don’t know if the ‘Q’ is having problem, but I’m glad that I finally got a good piece of hardware. At least, I think I have. I’ll keep my fingers crossed.

  • Julien Duplant

    I got my Galaxy Nexus on launch day and I’ve never had any issue with 4G connectivity. Two of my close friends did the same and they never had trouble either.

    A few months ago, I got my girlfriend a brand new GN at our local Verizon store–it could never hold a 4G connection. We swapped it out for another new one in the store–same issue. Finally we did a warranty swap and the new phone had the same trouble. We sent it in one last time and finally got one that worked.

    I was amazed at how many phones seemed to be affected. It was even more frustrating at how unwilling Verizon was to help us. They sold us a lemon in the store and expected us to keep swapping refurbs until we got a good one. One of the worst customer service experiences I’ve had.

  • JY20

    I think the signal dropping has to do with Verizon’s 4G towers. I have a Thunderbolt and it’s been dropping all data every now and then. I rooted it and am running Liquid smooth, but the drops still happen.

    I have a stock Galaxy Nexus LTE for work and it doesn’t drop signal, but sometimes it lags in getting a 4G signal. Thought for the longest time it was the phone, but after rooting and seeing a thread going on the Verizon Wireless discussion boards, I really think it’s a Verizon 4g tower issue. Anyone else experiencing the same?

  • my dad got a brand new nexus with this update on it. his connectivity was crap until i put cm9 on it for him. such a pain.

  • Manny Subia

    I just recieved my SGN back from Samsung for Repairs. I was noticing that my LTE connectivity is HORRIBLE now,……..WTH??

  • BTLS

    I got 2 replacements, both
    IMM76Q. The first one could not make a single call, but the 2nd one (running .09 version) has been great

  • John Fenton

    I’m on IMM76K and have been having the 4G connectivity issues as well. Its constant and very annoying.

  • rorymcgrath

    I got a replacement Nexus from Verizon in the last 2 weeks.
    I am running IMM76Q. I have not been on 4G this entire time. It’s a mess. I literally have to just switch to the CDMA (3G) network at this point.

  • Jim Desmond

    I just recieved my third Gnex on Saturday and it came with IMM76Q. It handles 4G/3G hand off almost instantly, something my second Gnex would not do at all and it gets good reception. I guess I won the replacement lottery. My only problem was the version of Wugfresh’s tool kit I have wouldn’t work with the new phone so I manually unlocked, rooted and flashed Bugless Beast. All is good!

  • Ryan

    I actually picked up a Galaxy Nexus with this build on it, and it couldn’t pick up a signal period. No calls/text/data. I got it replaced with a different build and it ran fine. If you run into this I’d recommend you just return it.

  • mayerjj03

    This explains a lot. I purchased my GNex new from Best Buy last week and have this update installed on it. Now I know why my 4g signal can’t hold worth crap. The only workaround I’ve found to save this phone from eating through battery is to set the network to CDMA only instead of LTE/CDMA.

  • Well crap, I just sent my bosses new, 1 week old GN in as it was dropping calls nonstop, and they sent one back with the update sticker, and 4.0.4. Awesome, he’ll be excited that his useless phone is still going to be useless.

  • S3_Convert

    Recieved 2 borked nexus replacements. Both suffering radio issues. On did have the 76Q update which the VZW help desk didn’t even know about. I tried to odin flash back to 4.0.1 and OTA it. Still borked. Tried manually flashing the radios… no dice. Ultimately, this was resolved by replacing my phone with an S3. Basically help desk acknowledged hardware issues, offered up a different model, requested the S3 and got it. Just in time for the bootloader unlock. Boom.

  • rich

    glad m,y nexus only has the k version of the update not the Q… Also any idea ON 4.1 for Verizon?

  • Just got a replacement Friday…it does have IMM76Q…but my connectivity has never been better so far..in New York area…live in Jersey, work in Manhattan. I don’t use search much, but I’ll give that a try.

    • Search is functioning the same way as reported though.

  • got a replacement few weeks ago and noticed the build# was different…unlock root and flash any jb rom and no more problem…

  • I went through 7 replacement phones dealing with the data drops . i thought i had it figured out that the ones from korea were good and china bad. I got a good one from korea . Later it had diffrent issues so i sent it back again . then after 4 more i got one that worked but this time it was china made. rep told me some bathes are good and some bad so its all a gamble .. verizon was cool though the guy was like we can just keep sending them till you get a good one.

  • I just got my replacement 2 days ago. Had no idea to look for the software version. My baseband is .10 though. I immediately unlocked and put BAMF Paradigm on it. Haven’t had any problems with 3G as I don’t have 4G in my area. Hopefully I don’t run into problems when I do.

  • sofarsogoodsowhat

    I just replaced mine last week because people were telling me my voice was distorted during calls. New phone is IMM76Q,
    I515.09 V.FC04/I515.FC05. no local search is killing me, i’m rooting asap

  • John Kappedahl-O’Brien

    :/ fml knew Verizon would screw me over..

  • Joe Paul

    I have the
    IMM76Q replacement. total crap on the 4g. would not update more than a few apps before loosing connection.

    i flashed it back to
    IMM76k via nexus root kit and it did the same thing. back to verizon!

    • Joe Paul

      Waiting on that replacement right now.

  • Carlitos

    I’ve had 2 replacements in 1 week 3 total phones when I search for weather it doesn’t come up with the little tickets like on Google now

  • bdubs

    I Received my replacement device Monday withIMM76Q and haven’t noticed any of the issues mentioned in this thread

  • Heartless

    I have been having the same issues listed above. I am dropping at least five calls a day and losing data connections all day. I have been through 2 devices with this version. I did an esn change and went to my wife’s iPhone!!

  • I got a replacement recently nd I had 76k installed. My phone does not hold lte connection, any suggestions

    • bad batch keep calling and demand replacement !!!! i went through 7 to get a good one . they do exists

  • i just got it for my wife and she has no problems with it so far ive been running connection test next to my nexus and overall same performance and im rooted on cm10 experimental, in tampa florida

  • InvaderDJ

    I had the opposite experience with IMM76Q actually. Got a replacement due to issues with Wi-Fi, got one with IMM76K and my cell connection would drop every few minutes. Couldn’t hold a call more than 5min, I could unlock my phone and watch it connect and disconnect as my battery drained and this was in an area with good Verizon connectivity both CDMA and LTE.

    Got a replacement with IMM76Q and it has been good so far. I had to brush off my manual ADB command knowledge since the automated tool hasn’t been updated for the Q, but other than that has been pretty good. I didn’t check the search before unlocking, rooting and installing JB, but I’ve got a Nandroid of it I can go back to if I want.

    I don’t think the software version has anything to do with the connectivity. The VZW Galaxy Nexus is notorious for horrible radio issues, it’s basically a crapshoot despite the software and the only real fix for it is just swap your phone until you get one that works.

    • 4n1m4L

      This. The only change from imm76k to q was the new google search bar

  • mptrh336

    I also went through 3 replacement devices a couple of weeks ago and all had imm76q on them. The first replacement couldnt hold any connection for more than a few minutes. The second had issues thinking headphones were plugged in even when they weren’t, making it impossible to call as well. The third works fine, although I haven’t rommed yet because finding the update for the 76q software online to restore the second unit was pretty difficult. Ididnt want to return it with 76k and risk getting charged. Nightmare.

    • 4n1m4L

      Search for im76q on this site. The previous post has a link to xda where they found the download from google

  • Jorge Hernandez

    This scares me. I just bought a gnex off Craigslist off a blogger and it has this build number. But I haven’t had any kind of these problems. Not even close and hopefully not soon. Does installing a from help?


  • CurtisNic

    I will never go through verizon refurbished phones again. I used to have an LG Dare. the phone started boot looping and had to be replaced with a refurb from verizon. i went through 15 of those damn phones because either the trim pieces didn’t match or the screen had dark spots. my nexus has a few quirks with build quality but getting a refurb is not worth the problems of refurb phones. I bought mine on launch day and I will be using it until the day it becomes unusable!

  • Jason Purp

    I got a replacement Nexus about two weeks ago, and I must say, it’s perfect. The screen is perfect, the antenna is perfect, the speaker is louder than my original Nexus, and I just couldn’t be happier. My device came with the normal 4.0.4 update.

  • Arlington Albertson

    Just got a replacement last week and have IMM76Q but haven’t seemed to have any problems thus far. Maybe I’m lucky?

  • currently on my third nexus in five days. they all have the new software and have been troublesome since activation. The biggest hit is the crippled search system which I use daily to access everything. Time to reflash to jellybean while we wait for the official release.

  • my buddy just picked up a brand new vwz nexus from best buy yesterday running this build and he has yet to get more than one bar of signal 4G or 3G

  • Ray

    IMM76Q was made in China vs. Korea thats why its so horrible!

    • my original korean galaxy nexus kept losing 4G , losing signal completely and not coming back. costco gave me a chinese one which has worked fine ever since.

  • Alonzo Davalos

    currently going to that same issue here. I’m on my third replacement phone and waiting for another one.

  • Tcali

    Wait… why would you need a replacement?

  • If verizon is so committed to testing all updates thoroughly, and providing the best experience possible how could this possibly make it into the hands of customers?

  • Thats funny, my replacement phone from 2 weeks ago came loaded with this, all three did. I thought it was strange and immediately wrote over it.

  • I have been lucky I guess. On my first one and it has been working like a champ. With CM9 I was getting sim error and would have to reboot and it would act a lil crazy but with JB I don’t have that issue with my connection. V9 here

  • jamming jellybean

    I was having those problems got a replacement phone and continued to have those same problems. The phone is now sitting at their fixity lab and I am waiting for it to return.

  • Jim McClain

    I’m looking to get my wife a new phone,her company has got her on a crackberry,so I suggested getting her a new phone and just forwarding her work number to it. My problem is that I really don’t know what to get her now

  • Scott

    I was with my in-laws on vacation out in the woods. I was the only one with the GNex. Four others had iPhones. One of them had the iPhone 3. Needless to say, I got no signal, none, zip, zelch, nada. They all were getting at least two bars. I couldn’t even get a text message. Thankfully, I was unplugging but it’s still pathetic. If Motorola doesn’t make the next Nexus, I’m afraid I might have to move on. I travel all of the country and this thing is really hit and miss with reception.

  • cobjones

    Am I the only one to have seen a .11 hardware?

    • Jim McClain

      is it a Q ?

      • cobjones

        No.. Just got a replacment yesterday too.

        .11 revision (korea) and there is also a .12 (china) now too (i sent this in with bad radios).

        .11 is working flawlessly so far for me and my wife.

  • John

    Bought mine the day they were available & not a single issue to this day. Guess I’m lucky.

  • So…flash a different version?

  • YankInDaSouth

    My sixth GNex (that’s right 6!) had this build and it is indeed atrocious! After my continued issues with the GNex VzW let me get a Razr Maxx instead of Nexus #7. It was tough to say goodbye to the awesome development, but it’s nice having a phone that functions as a *phone* now!

  • bjcroteau

    I just ordered my replacement after going crazy with random data drops. So my new nexus came in today and it has the Q with it as well…of course I re-rooted and went back to jellybean..but this phone is crazy dropping signal worse than before..they’re having me go in today to get a new sim card..see if that works..we will see. but what was interesting was that the tech support guy I was on the phone with was talking about jelly bean update and said “it was available to try out” granted its tech support but I have a feeling he was talking about rooting more or so. who knows regardless we had fun talking about hacking phones and what not. so for once I had a good tech guy. sounded like a younger guy.

    • Tried that sim replacement before and its not the sim. Its the radio. Get a new phone but dont change the baseband.

      • bjcroteau

        oh trust me i know..but its the only way I can move along to number 3..and hopefully that’ll be better. heh hopefully..I feel like I’m going to have to settle on something other than the my nexus unless I get lucky

  • I can tell you exactly why they did this on some replacement phones. They have a huge batch of Made in China phones with defectives on the 4G radios. My original phone from Dec 2012 was made in Korea. I had a problem with the USB charging port so I asked for a replacement. I went through 3 Made in China replacements because the 4G kept dropping every 30 seconds to 2 minutes. I read somewhere on the internet that people had troubles with Chinese made replacements but not the Korean ones. So I finally got in touch with someone from Verizon executive and asked to have a Korean made phone sent to me. I got it and it worked flawlessly. The issue was going to be reported as they probably kept getting returns of the China made replacements. The radio update is probably specifically made for those bad batch of phones.


    My phone was updated on sprint and now it is a disaster. Apps don’t show up in the search I can’t find anything on my phone!

  • fixxmyhead

    LOL its not even JB

  • capecodcarl

    The quality control on the LTE Galaxy Nexus phones is awful. I hope if Verizon gets another Nexus device it’ll be made by Motorola.

    • kixofmyg0t


    • 1MPR0BUS

      I can attest to this. About 3 weeks ago I went through 3 Verizon
      Certified “Like New” Devices before I got a functioning one. Two of
      them did come with IMM76Q and the reception was utterly terrible. I’ll
      go into more detail.

      1.) Release Day GNEX – USB Board went bad. Burning Smell, not charging,
      phone believes its constantly plugged in, absolutely no water damage as I
      treat my phones like my children. Sent this back.

      2.) Verizon Like new replacement – Had the known factory WiFi bug where
      any GNEX starting with 00:90:4C changes the last 3 octets of the MAC
      address. Sent this back.

      3.) Verizon Like New Replacement – Terrible Reception. I live within
      viewing distance of a tower and 1 bar of reception. This had the IMM76Q
      build. Sent this back.

      4.) Verizon Like New Replacement – Again Terrible Reception. This had
      the IMM76Q
      build. Sent this back.

      5.) At this point I call Verizon and ask to speak with the highest
      manager on the staff currently available.

      I get Transferred to a lady named Lupe. I explained to Lupe my issues
      and of course I get the “We do a 100 point inspection.” I started to get
      frustrated with the inability to understand her accent plus her total
      lack of knowledge in her position. I asked because I had gone through 4
      devices if it was possible to get a new device. She said no. I said so
      I spend over $4000.00 a year with you in subscription fees, you have
      already overnighted me 3 phones at $50 a pop for shipping, so already
      you have spent $150 on shipping plus the cost of labor to refurbish the
      devices that were sent. She then said “Well send it to Samsung if you
      aren’t happy.” I said when you get the phones from Samsung do you take
      responsibility for the devices. Her “Yes we do.” The I asked if Samsung
      or Verizon does the quality inspections on the refurbished devices.
      She stated “Verizon Does.” I then asked to have the contact information
      of the Quality Assurance Manager because there is an obvious issue.
      This much math and work was too much for her to handle so she then said
      “I don’t care” and hung up on me. I proceeded to call back and spoke to
      a Tony who got me a working device but it took 4 replacements to get
      something that was functioning. Sorry for the wall of text but the
      whole situation was extremely frustrating and after seeing this I feel a
      bit better.

      • Lucky Armpit

        I went through something very simliar before I gave up on the GNex in favor of a Razr Maxx. I went through three exchanges, and each device had its own set of problems (including not being able to make a phone call, which is the reason why the original was sent back in the first place). They told me the same thing, that each “like-new replacement” went through a 100-point inspection. I said that was horse neers because it was glaringly obvious that Samsung just throws each GNex in a bin to be sent back to Verizon for redeployment without even the most basic troubleshooting. Each replacement had display issues – obviously the reason why the original owner sent it back in the first place – and some of them weren’t even wiped properly.
        I’m not a ROM flasher so aside from that gorgeous display and no bloat/skin (the reasons why I paid $300 for that POS), there wasn’t any reason for me to suffer any longer. Verizon put me in a Razr Maxx and after using it for a few days, I didn’t miss the screen at all because the screen on the Razr is quite nice.
        Anyway, I hear ya 1MPR0BUS, because I had the same problem but I went with another phone. And after reading this, boy am I glad I did.

        • 1MPR0BUS

          Yeah I am in fact a pretty heavy flasher and I am active in the ROM community. But the fact that they sent me junk that wasn’t checked irk’s me more than anything. I very much like the phones openess which is why I put up with the crap to get a working unit.

      • Tony Allen

        Hmm.. I was with you til you said you were getting charged $50 a pop for shipping.. I go into the store and they always get me overnight shipping. Free. I’ve never had to pay for it.

        • 1MPR0BUS

          I’m saying that Verizon had to pay $50 a pop for shipping to send me devices so they are eating that cost as well. I didn’t have to pay anything. I was illustrating to the lady that they are in fact spending more money to send me refurbished units than to just get me a new one. Sorry for the confusion.

  • azholio

    I got a replacement Nexus yesterday but it came with IMM76K on it. Of course, that didn’t last for more than 10 minutes when after a few monets of tinkering it said AOKP-toro etc etc 😉

  • hackaday

    kind of a crazy question. but if it’s hardware related (.10) what’s to say that what if we can swap that board inside with one with a .09v?

  • br_hermon

    Reading all these comments really makes me sick. I bought my phone on launch day. Returned it just over a month ago. (Mine had the annoying cut out audio / headset issue). It’s working fine now, thank God, but my first was fine too, for 6 months. I hope & pray this phone doesn’t crap out on me just outside the 1 year warranty window (canceled my asurion insurance to help with the rest of my bills). I do know that with each replacement phone VZ sends you, it includes a 90 day warranty. So if I catch the problems early and keep swapping replacement phones within 90 days, I should be covered through the 2 years.

    I just hate walking on pins and needles though through a 2 year contract hoping my phone survives the entire length of time. MY Windows i760 was crap, my OG Droid got on my last nerve several months shy of 2 years and now all this with the Gnex!? VZ and all the manufacturers are a bunch of greedy crooks. Those *&)#%&@s better do right by me this time… all of us!

  • Patrick Kerby

    I have the .10 and not the .09 but my phone isn’t running the 76Q its running the 76K. And frankly my phone doesn’t get very good 4G coverage it never has and this is my 4th Nexus since last Feb. I have done 5 factory data restarts and 3 of them have been on this current devise! I hate my Nexus and won’t recommend it to anyone! I am probably not going back to Verizon if they try to force us into the data package! Right now were still grandfathered into the unlimited even with my 4G but my wife has a 3 G!

  • Trevor

    I got two replacement refurb Nexii in the mail the past week, one was .10, the other was .09. Both had IMM76Q firmware. I immediately unlocked, rooted and ROMed them with Bugless Beast.

    • hackaday

      can’t say enough good things about BB running on mine (well old one). I’m waiting for my replacement to come in tomorrow, and that’s one of the first things i’m doing.

  • Got a replacement with IMM76Q, and it’s been fine. Built AOSP 4.1.1 JRO03L for it, and that runs better 🙂

  • kauthor47

    I work for a cell phone retailer and as of the past couple of weeks we’ve been getting all GNex’s that have the ‘updated’ sticker on them. Strange.

  • Buckoman

    Oh, dear lord, I thought I was the only one who had this problem.

    Got a Nexus as a loaner device until a GS3 came in stock (defective RAZR Maxx). Got one, and it couldn’t hold signal to save it from being thrown across the room. Got a second with the same problem. And IMM76Q to boot. Checked forums and it seemed to be an issue with the hardware version concerning the radio. Completely hated it. Not to mention that the frequent drops were causing the battery to die in just over four hours with barely any use. I figured I would rather use a defective Razr than be subjected to this madness.

    • kixofmyg0t

      You had a defective RAZR MAXX? What was wrong with it if I may ask?

      • Buckoman

        Sorry for the late response, but yes. A defective RAZR Maxx. Horrible touch sensitivity when using multi touch. Would cut out and I would have to press extremely hard on the screen for it to recognize even a single finger. Plus after the ICS update, the battery life has dropped about four hours (15 down to about 12, and even lower with my music playing or streaming.)

        I can’t stand it as it is right now, but I can use it until a replacement comes in.

  • Jeremy Martin

    Cyanogenmod 10. Why use anything else?

  • Bionic

    Yet more proof that nexus phones ARE NOT always better.

    • You’ll have a hard time convincing a lot of people that this is an actual nexus phone.

  • I have .10 but 76k and have zero connection in lte mode…I was told to keep it set to cdma…even have issues with connection in 3g…2 replacement in a week for me

  • Just got the GNex as a replacement for my Rezound last Friday and it has IMM76Q. Indeed, my phone’s 4G connection cuts in-and-out frequently and consistently. Mega annoying.

    • h.ung

      How did you get them to replace your Rezound with a GNex?

  • Marty

    i have the same issue on a brand new Nexus with the same Build Number IMM76Q. I change Network Mode to CDMA its working better

    • Marty

      I took the phone back and got a new one and it works good

  • Had a bionic that was having the 4G issue, got issued a replacement Nexus, didn’t check the build but it had 4G issues too. Got a replacement yesterday, has 76Q on it. 4G is better than last, but still drops after a few minutes of usage. Verizon has issued a data refund to my account dating back to May. They also said Samsung is working on a new build that will be out “soon” and that when that comes out, if I hvae the issue to call them back.

  • I am on my 4th gnex right now, first one was my fault, screen fractured (im a mechanic, shaft smashed into me (right on the pocket the nex was in), refurb from asurion had a notification light that would turn on the second the battery was put in, and never shut off, even if the phone was off, second replacement another refurb, lost signal constantly, and had no voice half the time in calls, it seems they got the point with the replacement I have now, as they sent me a brand new one instead of refurb. I love the phone, but getting 2 duds in a row is kind of worrisome.

  • I got a replacement last week, but didn’t have a chance to look at the build before wiping it to put Bugless Beast on it.

  • Michael Schnider

    Just got my Nexus a couple days ago at Best Buy. Had the “updated” sticker on the box and phone. And has IMM76Q preloaded. Nothing to crazy in the connectivity department not do to bad does drop from time to time but thats a given with any 4G lte phone in my experience. Actually great battery life to…

    • SolipsisticPsychologist

      Were you really laughing out loud as you typed “I love this phone” (sic)?

      • Michael Schnider

        Absolutely. Why would you even type “LOL” if your not Laughing out loud, makes no sense if your not.

  • phil

    I returned 3 because of this

  • DanSan

    aside from the bad hardware issue, im more amazed that people have a stock/unrooted GN…

  • I’ve always had problems holding a 4g connection on my Galaxy Nexus since I got it months ago. I am running a JB ROM though so no IMM76Q. My Baseband version is I515.10 so I think it is a hardware problem.

  • Isaac

    I’m having the same connectivity issues with the IMM76K Build. In fact, I’m on my 4th phone, right now and trying to get a fix from Verizon. They aren’t being very helpful at all.

  • keithsmith22

    My wife’s new Nexus was doing this. After unlocking the bootloader, rooting the phone, I loaded Bugless Beast JB with no luck. Did some research and found the same radios my phone was on (bought the first day it was released). Google for the “I515.09 V.EK05 / I505.EK02 Radios” and you will be set. This is what I use and dropped signals almost never happen. Maybe once a month for a few seconds.

  • akazerotime

    Wondering if anyone the Q build has flashed back to stock and let ota bring it K.

  • cheezer88

    i got a replacement, but rooted it and installed bugless beast that i didn’t even notice

  • daryle barden jr

    My replacement came with IMM76Q update. I already rooted and running BAMF Paradigm. Should I still be having these problems? My search is fine but my GNex never holds a 4G connection a couple minutes.

    • DanSan

      doesnt matter what rom/software you load. if you have the bad revision and bad hardware you will continue to have issues

      • daryle barden jr

        Makes sense. I was kinda leaning toward the hardware being the problem.

  • Levi Wilcox

    My buddy got two in the last week from Verizon both IMM76Q. I set up his first device and told him to return it the next day due to the radios. His second device also came loaded with IMM76Q but did not suffer from the same connectivity issues. It’s been golden so far.

  • GF’s old Nexus couldn’t handle 4G, replacement with this mysterious update works great except for the dumbed down search is terrible, anybody with a link to an APK to restore full functionality?

  • Kevin

    I got a replacement a couple of weeks ago. It wouldn’t hold 4G signal for anything. I wish I knew to look for this. I ended up getting another replacement with rock solid 4G but with faint screen burn-in from previous use. It’s annoying, but I kept it.

  • Screw anything Verizon gives you on this beautiful phone and put Jelly Bean on it yourself.

    • Jim McClain

      I might,but keep hearing that not everything works correctly yet

      • Mike_Cook7

        Don’t believe things don’t work. I have a GS3 and GNex and still go back to GNex a lot because the JB is sooo worth it.. Vicious ROM and BAMF worked great for me no issues at all. BAMF was more configurable but Vicious was faster. My 2 pennies!

        • Jim McClain

          been reading the forums and some have said that ‘s voice’ doesnt work

          • Mike_Cook7

            Svoice works fine on my Gnex but I prefer to use Google Now, its faster and seems to be more accurate.

      • You heard wrong. Bugless Beast works perfectly as do most JB ROMs. The official Verizon JB binaries have been available for a couple weeks, and the AOSP has been out for a while. That’s all you need to make an official ROM as legit as any OTA.

        Here are the binaries: https://developers.google.com/android/nexus/drivers

        • Tony Allen

          I have Bugless Beast installed and I have LTE drops. Fact.

        • owan

          LTE connection has nothing to do with the ROM. The baseband and radio hardware in the GNex are horrible. I just turned off LTE completely about 2 days after I got the phone because I’ve never been able to get reliable signal and/or handoffs with any ROM, stock or JB

      • I’ve had 0 problems with the AOKP JB Nightlies.

      • Kevin

        Everything works fine.

      • vicious works flawlessly only its not quite as customizable as others

      • Have my Gnex rooted and have Peter Alfonso’s Bugless Beast Jelly Bean ROM installed and have zero issues that i can spot.

      • jammin j

        Wasn’t there a problem with the GPS signal in JB? Has this been fixed? Anyone know when VZ is planning on rolling down JB to the GNex?

      • UrDoGG

        Go for it man. My GNEX with Bugless Beast JB rom has been the best phone experience I’ve ever seen/had. And yes, everything works on it. Actually, it’s scary how well everything just works the way it should. I have absolutely no complaints. Seriously, do it now. You will realize how dumb it was to wait, especially when you see how quick the process is.

    • Mike

      The issue with 4G dropping exists even on JellyBean. I’m on CM10 alpha and the issue still exists. I have gotten my 4th replacement device, the issue still exists. Will get a replacement device every day until I find one that holds the reception

  • Turb0wned

    Verizon Nexus… Enough said.

    • This isn’t a Verizon thing though, is it? I thought it was because of Apple?

      • 4n1m4L

        That’s right.

  • El Big CHRIS

    I’m on my 4th replacement and 3/4 had terrible reception. This last one is still not great (compared to my sister’s) but none of the ones I received as replacements had this build number. Funny the rep asked me how many apps I had installed and if I had a task killer because “those things can mess with the radios” O_o

    • Tony Allen

      THAT is exactly why I need to be doing that job, not some stupid incompetent that doesn’t know a thing.

  • MacMan

    There are hardware issues with this phone. My original phone that couldn’t keep a voice or data connection up and would loose all connectivity for minutes at a time. My replacement came with .10 and works so much better.

  • Jay

    My wife and I each got a Nexus with IMM76Q and both phones had problems dropping signal every few minutes, 4G, 3G, or WiFi. We replaced both of them with 2 new ones that had IMM76Q, and both are getting great reception, no dropped signal whatsoever. The problems seem to be with individual phones, not the ICS build

    • Greyhame

      Do you happen to know what hardware version the latest phones are? (Does it list .09 or .10 in the baseband in the About menu?) The reason I ask is that I have a .10 and I have issues keeping a 4G signal. Thanks.

      • Jay

        Both the ones we returned and the two new ones we got were .10. I know lots of people have reported that that .09 are better, but at least in my experience it’s varied between phones, not build versions

        • Greyhame

          Ah, that’s great to hear (as far as .10 being ok). I purchased a new one recently for another line, and it came with .10. While I was dropping 4g inside, I wasn’t sure if it was just the building I was in or what. I tested it outside and worked perfectly. In any case, I’m (fortunately) not seeing some of the horrific issues reported here. Thanks!

  • RedPandaAlex

    I don’t understand why they’d dumb down the search in this version when the unlocked GNex has an even more sophisticated universal search with Google Now. Maybe Google Now’s implementation gets around the patent?

    • RedPandaAlex

      Actually, now that I look at it, JB’s universal search does sort of break things up a bit

  • J

    Got my replacement device yesterday with this new build. Definitely having 4G connection issues.

  • SamXp

    Got a replacement Nexus Aug 2nd and it was IMM76Q. I absolutely cannot hold a 4G signal for anything. They’re sending a replacement due tomorrow. Should be interesting to see what it is.

    • Yeah this update is apparently the worst in history. Let us know what your new replacement is.

      • When I first got the 4.0.4 OTA, for the first week mine couldn’t hold 4G at all either, but then it stopped doing that with NO change to the phone. Maybe this one will do the same thing, it could be on the network side of things.

  • [email protected]

    Hell I got a replacement and immediately upgraded it t AOSP 4.1.1 JB so it was irreleveant for me………..:)

    • SamXp

      Does the AOSP 4.1.1 JB update the baseband?

      • stoptheman

        No. AOSP has nothing to do with baseband, its just Google’s android open source code. The baseband is propriety to Verizon’s CDMA drivers and is only found on that type of phone with that type of radio. You can only get these drivers from Verizon, Google has nothing to do with them.

  • jmcdoo

    Just got a replacement yesterday, actually. It has IMM76K, however the baseband is I515.10 V.FC04/I515.FC05.

  • I’ve been running this version on my replacement Galaxy Nexus for weeks. Its not a bad thing at all. The battery life I am getting is far superior then previous builds. People that are having LTE signal issues are having hardware problems. I know this because I had two replacements. This one is fine now. I’ve talked on the phone and taken it to a store.and they all have replaced my phone with no issues. If people flash a rom that’s either JB or ICS these issues will continue. I know first hand.

  • Ted Zoller

    I sent my Nexus back a few weeks ago. I had problem in that WIFI was not able to be turned on. The phone I received has the
    IMM76Q build but I have not noticed any 4G problems. Actually the phone seems to be fine.

    • It’s because this particular person got a dud phone back as a replacement. http://code.google.com/p/android/issues/detail?id=24345

    • Tim Swann

      made in China or Korea? What was the production date? Mine is 7/24/12 and it’s been garbage. Waiting on my third replacement now.

    • SamXp

      This is so weird. The IMM76Q phone I received has been awful. Nearly useless. Maybe the build is unrelated to the onslaught of 4G issues.

  • Kyle Fullmer

    Um WTF is going on here. I have been using those radios for weeks without any issues what so ever.

    • Tim Swann

      not the radios, it’s hardware/software

  • R

    i515.09 vs .10 is simply a hardware version number, from what I recall. Shouldn’t make a difference I don’t think.

  • Dan

    1515.10 is just the phone revision number. Normally the “made in China” versions whose Hardware is causing the signal issues. There is no difference in this update aside from the search nerf.

    • Tim Swann

      yes. made in china batches are probly the issue

  • The reason we all bought the GNex in the first place is its hack-ability. Even with pretty minimimal skillz, its almost trivial to load a cutstom ROM onto the GNex. It takes on the order of 10 minutes. So who really cares what VZW does or doesn’t do?

    • No ROM will fix hardware connectivity issues, try to read the article next time.

  • Drummer62

    My un altered Gnex, stock, never rooted has update IMM76K but its baseband is i1515.10 V.FC04/i515.FC05. I thought there were always two diff versions for some reason. Some were .9 and others were .10.

    • Drummer62

      oops I mean i515 not i1515.

  • Donnie M.

    I received a replacement device last week that had it installed and took to the web to see if it could be unlocked and rooted with the root toolkit. Noticed that the wifi wouldn’t connect and kept failing.

    • Donnie M.

      it also didint take the root well and kept bootlooping. the replacement that I have now is also running the update and I love it, haven’t been having any signal issues, lines in screen or wifi issues I was having
      So YMMV. But I have noticed issue with what seems like a delay when I answer calls.

    • Tim Swann

      unlock and root was fine for me. Signal was disasterous and still is

  • derekross

    My boss is actually getting a replacement GN tomorrow. Very curious to see what his comes with. Then I’ll gladly blow it away for a Jelly Bean ROM for him 🙂

  • maddroiduser

    I actually had a replacement sent to me last week. But I unlocked the bootloader and restored my rom backup as soon as I got it. I didn’t even bother looking at the update it shipped with.

  • Never noticed that the highlighting text color on this site is pink. Good stuff.

    • lol. Thanks for that observation, Dave.

    • 🙂

      • trololo

        why pink Kellex just curious, differentiating from all the other green android sites?

        • Droidzilla

          It’s in the first Q&A session, I believe.

    • Jim McClain

      hmmm mine is blue

      • Aardvark99

        Blue in comments, pink on the rest of the site.

        • Comments highlight in gray for me and I am on chrome rest of site is pink.

      • Use chrome.

    • I was going to comment on this late last night and forgot. I really like it though!

  • Can anyone confirm the CDMA/LTE baseband values are still FC04/FC05? I didn’t expect a radio update in there, but just curious…

    • Kyle Fullmer

      I have the radios right now on AOKP nightly build (built the morning of 8/13) and have not had any radio issues. Been on these radios for a while.

    • SamXp

      Mine is Build Number IMM76Q and has Baseband version I515.10.V.FC04 / I515.FC05
      It was a replacement phone that I got on Aug 2nd.

  • Kenny

    Is the dumbed down search as result of the lawsuit the reason there is no STOCK Jelly Bean on my GNex?

  • Greg Morgan

    Guess I know to skip this update….

  • 4n1m4L

    Pretty sure the .09 vs .10 is the hardware revision not the firmware. Even when flashed, this will not change.

    • Yes, that is correct.

    • BloodiedWraith

      Yeah, it’s a hardware revision. I’ve had my Galaxy Nexus since March and it is .10. I’m pretty sure the only change that you’re seeing in that version is the change to not having universal search.

      • 4n1m4L

        the only part of the update that has any meat is “GoogleQuickSearchBox.odex”
        we confirmed this on xda last time dl posted about it.

      • cobjones

        Wife got one last week..

        Its .11 no problems

        • Greyhame

          Still made in China? Or is .11 back to Korea? (listed on a sticker that’s visible when the battery is taken out)

          • cobjones

            .11 is korea (two working and no problems) .12 is china (returned one wigh defective 4g radio).

          • Greyhame

            Thanks for the info. I have two; .09 (Korea), and .10 (China). Both are working well. Occasional dropped 4g indoors, but I’m in a big building where everyone gets poor reception.

    • Updated.

    • Mike Yost

      He’s talking about radio’s not HW revision. The current released radio’s are I515.09 and apparently the updated version is I515.10. Nothing to do with HW.

      • Dan

        Sorry but all the .09 and .10 information under Baseband Version refers to the hardware version.

  • The problem with phone not holding a 4G connection is very common with replacements. I went through 3 replacements myself before I got one that worked. And this was before any updates were released. It’s a hardware problem and not a software issue. This problem has been discussed extensively on several different forums.

    • And they just keep re-circulating them because they refuse to admit it’s hardware. http://code.google.com/p/android/issues/detail?id=24345

      • Jim McClain

        I have had 8 gnes phones, the one I have now holds signal really well, best of all of them, but still has the mic cut off problems, but rarely, but the key board lag is awfull at times

        • Steve Wojciechowski

          My wife had 6 Gnex’s and had similar issues, including the mic drop issue. Verizon was terrible through the RMA process for each. I’ve been with Big Red for 10+ years, and this about ruined our relationship. They need to quit circulating refurbished garbage.

          • Jim McClain

            well the nexus will never win any quality contests,a rep told me that they have had an incredible amount of phones turned in for replacement or traded out of it for another phone

        • stoptheman

          keyboard lag is a problem with ICS.